PRADEEP

PANCHAL Address: House No- 498

(Sr.IT Manager) Bhatiya Mode, Ghaziabad -201001

Phone: +91 9756388180, +91 9210660055

Email ID: [email protected]

"Experienced IT Professional Specializing in Server & Networking | Expertise in Infrastructure Maintenance, Security
Strategies, and Team Leadership. Seasoned IT Professional with 11+ Years' Expertise in Network Development,
Maintenance, and Data Protection Strategies; Proficient in Server Management, AD, DNS, DHCP, Group Policy, DLP
Software, VPN, Firewalls, Routers, Switches, and Load Balancers".

Work History
Dec 2023 to Till Date
Sr. IT Manager
Nex24 Enterprises Pvt Ltd, Noida 63

 IT Team Leadership & Client Services: Led an IT team of 3-4 members, managing tasks, fostering
professional growth, and optimizing team performance. Provided IT services to company clients, ensuring
seamless operations and minimal downtime for 250 users.

 Microsoft Azure & Cloud Management: Managed Microsoft Azure Cloud servers, spearheading a
strategic data center migration and orchestrating the redesign of LAN/WAN architecture. This significantly
enhanced network performance and reliability while ensuring uninterrupted operations.

 Office 365 & G Suite Administration: Implemented and managed Microsoft Office 365 and G Suite
admin panels, overseeing license allocation, user permissions, and system configurations. Strategically
handled license procurement, renewal, and optimization, ensuring cost-effective utilization aligned with
organizational needs. Provided technical support and troubleshooting, promptly resolving user issues.

 Patch Management & Cybersecurity: Executed timely updates and patches for clients' firewall systems,
antivirus software, and intrusion detection systems to fortify the network against evolving cybersecurity
threats.

 Incident Response: Developed and implemented incident response procedures to swiftly address security
incidents, mitigate risks, and restore system integrity in line with established protocols and best practices.
  Data Loss Prevention (DLP): Managed the deployment and administration of Safetica One DLP software,
overseeing the creation and enforcement of robust data security policies to safeguard sensitive information
and prevent data breaches.

 Surveillance System Management: Managed Client side operation of CCTV Network Video Recorders
(NVRs) and PTZ cameras across multiple sites through a centralized server system. Implemented strategic
maintenance and ensured optimal functionality and security of surveillance infrastructure.

 Cloud Backup Systems: Streamlined the implementation and administration of cloud backup systems
using cutting-edge technologies such as Aconics Backup solutions, ensuring data integrity and disaster
recovery readiness.

Work History
Jun 2022 to Dec 2023.
IT Manager
Trident Realty Pvt Ltd, Delhi

 Managed Microsoft Azure Cloud servers for the successful implementation of ERP & CRM software,
ensuring seamless integration and optimal performance. Spearheaded a strategic data center migration and
orchestrated the redesign of LAN/WAN architecture, significantly enhancing network performance and
reliability while ensuring uninterrupted operations.

 Managed and administered Microsoft Office 365 and G Suite admin panels proficiently, overseeing license
allocation, user permissions, and system configurations. Strategically handled license procurement, renewal,
and optimization, ensuring cost-effective utilization aligned with organizational needs. Provided technical
support and troubleshooting for Office 365 and G Suite, resolving user issues promptly and efficiently.

 Patch Management: Execute timely updates and patches for firewall systems, antivirus software, and intrusion
detection systems to fortify the network against evolving cybersecurity threats.

 Security Auditing: Conduct routine security audits and assessments, identifying weaknesses and implementing
corrective measures to bolster the network's defense mechanisms.

 Incident Response: Develop and implement incident response procedures to swiftly address security incidents,
mitigate risks, and restore system integrity in line with established protocols and best practices.

 Led a team of 3-4 employees, overseeing their tasks, fostering professional growth, and optimizing team
performance. successfully maintained, upgraded, and troubleshooted systems for 250 users, ensuring seamless
operations and minimal downtime.

 Proficiently managed the deployment and administration of Safetica One DLP software, overseeing the
creation and enforcement of robust data security policies. Ensured seamless implementation and optimization
of DLP measures to safeguard sensitive information and prevent data breaches
 Overseeing the annual IT budget and ensuring cost effectiveness.

 Oversaw and managed the operation of CCTV Network Video Recorders (NVRs) and (PTZ) cameras across
multiple sites through a centralized server system. Implemented strategic maintenance and ensured optimal
functionality and security of surveillance infrastructure.
  Oversaw and streamlined the implementation and administration of Cloud backup systems utilizing cutting-
edge technologies such as Acronis and Yotta Backup solutions.

 Effectively managed the deployment and maintenance of Acronis and Yotta Backup solutions, ensuring
seamless data protection and recovery for computer users. Optimized backup processes, guaranteeing high
reliability and accessibility of critical data, while minimizing potential downtime.

 Designed and Managed Network Security Infrastructure: Proficient in creating and upholding network
security standards utilizing Fortinet and SonicWALL firewall configurations. Expertise includes
implementing Virtual Private Networks (VPNs), Port Forwarding, VLAN establishment, and Internet Load
Balancing to ensure robust and secure network operations.
 Implemented and Managed ZingHR SQL server for the Attendance Module. Spearheaded the successful
integration of ZingHR's SQL server for the Attendance Module, ensuring seamless functionality and accuracy
in tracking employee attendance. Collaborated with cross-functional teams to understand requirements, design
SQL databases, and execute the implementation process.
 Managed Adobe, Photoshop and AutoCAD software Licenses.
 Managed users Seqrite & Kaspersky antivirus by server console.
 Track All android device by Sure MDM Tracking software.
 Managed Matrix, Unify and Grand Stream IP PBX systems.
 Managed 50 Aruba Access Point (DLCPAP00) with Virtual controller.
 Managed Tally Prime 3.0.1 server released Configurations and Resolved all data, Error’s. update
customization.
 Identify and recommend new technological solutions that can be implemented.
 Managed vendors to ensure competitive pricing on hardware, software, and service contracts

ERP Systems Management and Implementation

 Successfully managed and implemented in4Velocity and Farvision ERP systems, ensuring seamless
operations for all users.
 Proactively identified and resolved software issues, providing comprehensive solutions to enhance system
functionality and user experience.
 Conducted comprehensive training sessions for users to optimize system utilization and efficiency.
 Collaborated with cross-functional teams to customize ERP functionalities, aligning with specific business
needs and objectives.
 Developed and maintained system documentation, ensuring accuracy and accessibility for future reference

Mar 2018 to Jun 2022

IT Manager
Landcraft Developers Private Limited, Ghaziabad, UP
 Firewall & Cloud Management: Proficiently managed Sophos XG210 and Fortinet 60F firewalls, overseeing
policies and configurations.
 Oversaw iDrive Cloud Backup, administering user accounts and ensuring seamless operations.
 Antivirus & Security Administration: Skillfully managed Seqrite & Kaspersky antivirus systems through
server consoles, ensuring network protection and compliance.
 Admin Panel Expertise: Proficiently managed administrative panels for Google and Microsoft, optimizing
functionality and security.
 Video Conferencing & Communication: Coordinated Polycom video conferencing across multiple locations,
facilitating seamless communication.
  Software Issue Resolution: Provided comprehensive solutions for user issues related to ERP software
(in4Velocity), ensuring uninterrupted operations for all users.
 Access Control & Configuration: Configured and managed Matrix (cosec) Gate access machines, maintaining
robust access control measures.
 Technology Implementation & Integration: Spearheaded the implementation of new technologies, ensuring
smooth integration into existing IT infrastructures.
 Server Management: Configured and managed Tally Prime 2.1 servers, resolving data-related errors and
ensuring optimal performance.
 Network Infrastructure Administration: Effectively managed virtual servers, LAN, and WAN configurations
utilizing manageable switches, optimizing network performance.
 Hardware Maintenance & Procurement: Conducted repair and maintenance of computers and servers,
ensuring uninterrupted functionality.
 Managed all IT-related procurement, acquiring necessary hardware and software for organizational needs.
 Surveillance & Communication Systems: Oversaw CCTV and PTZ camera systems, ensuring surveillance
functionality and security compliance.
 Managed Matrix Telephone systems through EPBEX, ensuring effective communication within the
organization.
 Connectivity & Networking: Administered D-Link Radio links for point-to-point connectivity, ensuring
reliable network connection.

Fab, 2016 to March 2018

SR.IT Executive,
Sperry Plast Limited, G.Noida, UP

 Hardware and Software Configuration: Configured new hardware and performed software package
installations and updates.
 Domain Server Management: Maintained and managed domain servers for optimal performance and
accessibility.
 Sophos Firewall Expertise: Configured user settings and ensured robust security management on Sophos
firewall systems.
 Tally ERP 9 Troubleshooting: Resolved errors and configured settings within Tally ERP 9 for seamless
operations.
 Network Administration: Established and maintained computer systems and networks for efficient daily
operations.
 Radio Link Maintenance: Managed and maintained radio links to ensure continuous connectivity and
performance.
 Backup Server Management: Oversaw backup server maintenance and implemented automated backup
systems for users.
 LAN Configuration and Management: Configured LAN connections for optimized networking and
communication.
 IT Procurement Management: Managed all IT-related purchasing activities to ensure the acquisition of
necessary resources.
 CCTV Camera Oversight: Managed and maintained CCTV cameras for surveillance and security purposes.
 Matrix Telephone (EPBEX System) Administration: Handled and managed Matrix telephones through
EPBEX systems for effective communication.
 LAN/WAN Configuration and Maintenance: Managed LAN and WAN configurations using manageable
switches for enhanced networking capabilities.
 D-Link Radio Link Management: Oversaw D-Link radio link systems for point-to-point connectivity and
maintained their functionality.
 Google Admin Panel Usage: Managed Google Admin Panel for email system administration and user
management
June 2013 to Fab, 2016
SR.IT Executive
Land craft Developers Private Limited, Ghaziabad, UP

 Tally ERP 9 Configurations and Resolved all Error’s.

 Zyxel firewall user configuration and security management.
 Manage Backup by Microsoft One Drive
 Managing / virtual server.
 Repair and maintain the computers and servers.
 Installation, Configuration and Troubleshooting of Operating system
 Configure new hardware, install, and update the software packages.
 Create and maintain computer networks and Configure LAN Connection.
 Consult with the business about all technology related aspects, such as PC spec, printing, IT security, process
functionality, etc.
 Handling Data Centre setup and technologies pertaining to Networking, Server &Telecom.
 Tally ERP 9 Configurations and Resolved all Error’s.
 Zyxel firewall user configuration and security management.
 Manage Backup by Microsoft One Drive
 Managing / virtual server.
 Repair and maintain the computers and servers.
 Installation, Configuration and Troubleshooting of Operating system
 Configure new hardware, install, and update the software packages.
 Create and maintain computer networks and Configure LAN Connection.
 Consult with the business about all technology related aspects, such as PC spec, printing, IT security, process
functionality, etc.
 Handling Data Centre setup and technologies pertaining to Networking, Server &Telecom.

April 2011 to Jun 2013

IT engineer
Netedge Technology pvt ltd, Ghaziabad, UP
 Hardware and networking troubleshooting.
 Antivirus Management: Responsible for updating of critical patches and fixes provided by Microsoft and
Quick-heal Admin Console Antivirus.
 Provide Remote Support to other location users.
 Firewall Management: Installing and configuring FortiGate 60E Firewall.
 LAN and WAN configuration
 Wi-Fi router configuration
 Server 2008K installation and configuration
 NAS configuration and backup plan
 Outlook configuration, all software installation ‘
 CCTV configuration
Key Professional Skills

 Exceptional Communication Skills: Proven ability to effectively communicate with diverse stakeholders, including
high-level management and personnel across all levels of the organization.

 Adaptive Computer Proficiency: Proficient in leveraging technology with a strong aptitude for creative
problem-solving and quick adaptation to new systems.

 Interpersonal Expertise: Demonstrated strength in interpersonal dynamics, coupled with adept problem- solving
skills, enabling the resolution of challenging situations with tact and empathy.

 Time Management and Prioritization: Adept at managing workloads, setting priorities, and consistently meeting
deadlines in a fast-paced environment.

 Multitasking and Pressure Handling: Skilled in multitasking and thriving under pressure, maintaining
efficiency and quality output in high-demand situations.

 Meticulous Organization: Exceptional attention to detail with a strong organizational acumen ensuring accuracy
and precision in tasks.

 Deadline-Oriented Commitment: Dedication to meeting deadlines, exhibiting flexibility to put in extra effort
when necessary to achieve project goals.

Education
June 2010 to July 2013
Master of Science: MCA
SIMT – Meerut – University -EIILM(Sikkim)

January 2007 to July 2010

Bachelor of Science: BCA
ITS - Mohan Nagar Ghaziabad

Date
Place Pradeep Panchal