Celonis Business Analyst Virtual Internship

A Summer internship-II Report Submitted in Partial Fulfilment of the

Requirements forte award of Degree of
Bachelor of Technology
In
ELECTRONICS AND COMMUNICATION ENGINEERRING
By
PATNALA KANAKA KAMALA LOHITA
22KD5A0415

Under the guidance of

Mrs. S. Durga Madhuri M.Tech
Assistant Professor
Electronics and Communication Engineering

APRIL 2024 – JUNE 2024

Department of Electronics and Communication and Engineering

Lendi Institute of Engineering and Technology (A)

Affiliated to Jawaharlal Nehru Technological University, GV

Approved by AICTE, Accredited by NBA & NAAC with ‘A’ Grade

Vizianagaram-535005

2024 - 2025
 LENDI INSTITUTE OF ENGINEERING AND TECHNOLOGY
An Autonomous Institution
(Permanently Affiliated to JNTUGV Vizianagaram, Approved by AICTE
Accredited by NBA, Accredited with NAAC with ‘A’ Grade)
Jonnada (Village), Denkada (Mandal), Vizianagaram District,
Andhra Pradesh, India-535005

CERTIFICATE

This report on “CELONIS BUSINESS ANALYST VIRTUAL INTERNSHIP” is a Bonafide record

of the internship work submitted by PATNALA KANAKA KAMALA LOHITA with Reg. No
22KD5A0415 In the VI semester in partial fulfilment of the requirements for the award of degree of B.
Tech in Electronics and communication and Engineering during the academic year 2024 - 25.

HEAD OF THE DEPARTMENT GUIDE

Dr. M. Rajan Babu M.Tech,PhD,MISTE,FIE S. Durga Madhuri M.Tech
Professor Assistant Professor
Department of ECE Department of ECE

EXTERNAL EXAMINER
 ACKNOWLEDGEMENT

I consider it as a privilege to thank all the people who helped me for the successful completion
of the Internship entitled ‘CELONIS BUSINESS ANALYST VIRTUAL INTERNSHIP’.

I would like to express my heartfelt gratitude to my parents for their encouragement and support
to achieve and fulfil my dreams.

I would like to thank AICTE-India for providing a great platform of Internship portal for students.
Also, I would like to thank ‘LENDI INSTITUTE OF ENGINEERING AND
TECHNOLOGY’ for giving me the opportunity to do an internship within the organization in
virtual mode.

I take this opportunity to express my deep sense of gratitude to the Management of Lendi Institute
of Engineering and Technology for providing congenial atmosphere and encouragement.

I sincerely express my wholehearted thanks to Dr. V. V. Rama Reddy, Principal, Lendi Institute
of Engineering and Technology who has given a lot of support and freedom during my academics.

I profoundly thank Dr. M. Rajan Babu, Head of the Department, Electronics and
Communication Engineering, for his collaboration, constant support, and positive belief on his
students for the successful completion of this Internship.

I would like to thank our Sri. G. Prakash Babu Dean (Training & Placement), Sri. D. Madhu
Babu, Internship Coordinator (LIET) Sri. D. Venkatachari, Internship Coordinator of ECE, Sri
B. Rama Mohan, Sri. VYSS Sudir Patnaikuni, Sri. D. Venkatachari, Sri. K. Gurucharan,
T&P Coordinators, Dr. B. HemanthNag, Coordinator for Fourth Year for their valuable support
and timely help also for providing valuable comments and suggestions to enhance the quality of
Internship Report.

I would like to thank our mentor Mrs. S. Durga Madhuri , for guiding me and making this
internship report successful

Finally, I would like to thank all the Teaching and Non-Teaching Staff who helped me in the
successful completion of this Internship Report. I would also like to thank all of my friends who
helped me directly and indirectly for the successful completion of this Internship Report.

PATNALA KANAKA KAMALA LOHITA

(22KD5A0415)
 LENDI INSTITUTE OF ENGINEERING AND TECHNOLOGY
An Autonomous Institution
(Permanently Affiliated to JNTUGV Vizianagaram, Approved by AICTE
Accredited by NBA, Accredited with NAAC with ‘A’ Grade)
Jonnada (Village), Denkada (Mandal), Vizianagaram District,
Andhra Pradesh, India-535005

INSTITUTE

VISION
Producing globally competent and quality technocrats with human values for the holistic
needs of industry and society.

MISSION
● Creating an outstanding infrastructure and platform for enhancement of skills,
knowledge and behaviour of students towards employment and higher studies.
● Providing a healthy environment for research, development and entrepreneurship, to meet
the expectations of industry and society.
● Transforming the graduates to contribute to the socio-economic development and welfare
of the society through value-based education.
 LENDI INSTITUTE OF ENGINEERING AND TECHNOLOGY
An Autonomous Institution
(Permanently Affiliated to JNTUGV Vizianagaram, Approved by AICTE
Accredited by NBA, Accredited with NAAC with ‘A’ Grade)
Jonnada (Village), Denkada (Mandal), Vizianagaram District,
Andhra Pradesh, India-535005

Department of Electronics and communication and Engineering

VISION

Emerge as a Centre of Eminence in Electronics and Communication Engineering to impart

quality education towards competent and skilled engineers.

MISSION
● Offering an inspiring and conducive learning environment to prepare skilled and competent
engineers by providing infrastructure, laboratory facilities, and effective teaching-learning
process.
● Fostering culture to face complex technological challenges through Internships, Projects and
Industry-Institute Interactions in order to enhance employability skills.
● Creating an environment for higher studies and entrepreneurship by way of imparting quality
education and promoting research activities.
● Imparting professional behaviour and strong ethical values towards societal issues by
encouraging socially relevant activities.

PROGRAM EDUCATIONAL OBJECTIVES (PEOs)

PEO1: Graduates shall have strong knowledge and technical skills in core and associated fields
of Electronics and Communication Engineering to become globally competent engineers and
emerging researchers.

PEO2: Graduates shall comprehend latest tools and techniques in the field of Electronics and
Communication Engineering to analyze, design and develop novel systems and products for
addressing the real time issues.

PEO3: Graduates shall have professional attitude, ethical values, teamwork and good
communication skills, to adapt the rapidly changing technologies in Electronics and
Communication Engineering through life-long learning
 PROGRAM OUTCOMES (POs)

PO1: Engineering Knowledge: Apply the knowledge of mathematics, science, engineering

fundamentals, and an engineering specialization to the solution of complex engineering problems.
PO2: Problem Analysis: Identify, formulate, review research literature, and analyze complex
engineering problems reaching substantiated conclusions using first principles of mathematics,
natural sciences, and engineering sciences.
PO3: Design & Development: Design solutions for complex engineering problems and design
system components or processes that meet the specified needs with appropriate consideration for
the public health and safety, and the cultural, societal, and environmentalconsiderations
PO4: Complex Problems & Investigations: Use research-based knowledge and research
methods including design of experiments, analysis and interpretation of data, and synthesis of the
information to provide valid conclusions.
PO5: Modern Tools: Create, select, and apply appropriate techniques, resources, and modern
engineering and IT tools including prediction and modeling to complex engineering activities with
an understanding of the limitations.
PO6: Engineer & Society: Apply reasoning informed by the contextual knowledge to assess
societal, health, safety, legal and cultural issues and the consequent responsibilities relevant tothe
professional engineering practice.
PO7: Environment & Sustainability: Understand the impact of the professional engineering
solutions in societal and environmental contexts, and demonstrate the knowledge of, and need for
sustainable development.
PO8: Ethics: Apply ethical principles and commit to professional ethics and responsibilities and
norms of the engineering practice.
PO9: Individual &Team Work: Function effectively as an individual, and as a member or
Leader in diverse teams, and in multidisciplinary settings.
PO10: Communication Skills: Communicate effectively on complex engineering activities

with engineering community and with society at large, such as, being able to comprehend

and write effective reports and design documentation, make effective presentations, and give and
receive clear instructions.
PO11: Project Management &Finance: Demonstrate knowledge and understanding of the
engineering and management principles and apply these to one’s own work, as a member and
leader in a team, to manage projects and in multi-disciplinary environments
PO12: Life Long Learning: Recognize the need for, and have the preparation and ability to
engage in independent and life-long learning in the broadest context of technological change.
 PROGRAM SPECIFIC OUTCOMES (PSOs)

PSO1: Capable of design, develop, test, verify and implement Computer Science and Engineering
systems and products.
PSO2: Qualify in national and international competitive examinations for successful higher
studies and employment.

COURSE OBJECTIVE

Business Analyst specializing in Celonis, focusing on leveraging process mining and execution
management capabilities to transform business processes. By applying data-driven insights and
utilizing modern tools like the Celonis Execution Management System (EMS), the Business
Analyst aims to identify inefficiencies, optimize workflows, and drive measurable outcomes.
This document emphasizes the importance of ethical practices, effective communication,
collaborative leadership, and continuous learning to ensure sustainable growth and strategic
decision-making while contributing to organizational success and innovation.

COURSE OUTCOMES

S.No Description
CO1 Apply knowledge of business processes, data analytics, and execution management to
address complex business challenges and deliver impactful solutions using Celonis.
CO2 Identify inefficiencies in business operations by leveraging Celonis process mining
capabilities. Analyze data to formulate actionable insights that solve critical business
problems.
CO3 Design and recommend innovative workflows and process improvements using Celonis
EMS to optimize operations while considering organizational goals and stakeholder needs.
CO4 Use Celonis’ data analysis tools to investigate process bottlenecks, synthesize insights, and
provide data-backed recommendations to drive effective decision-making.
CO5 Utilize Celonis EMS and other modern business intelligence tools to create process
dashboards, automation workflows, and predictive models to enhance efficiency.
CERTIFICATE
 CONTENTS

PAGE
S.NO TITLE
NUMBER
1. Introduction 1

2. Overview of process mining 2

3. Celonis Process Mining Platform 5

4. Process mining fundamentals 7

5. Process discovery 9

6. Process analysis 12

7. Process Automation 14

8. Applications 18

9. Process Mining Software Key Functions 19

10. Modules explanation 20

11. Learning outcomes 23

12. Badges earned 24

13. Celonis Rising Business Star 25

14. Deliver Business Value with Celonis 27

15. Create and Deliver Demos 29

16. Case Study 30

17. Conclusion 32

18. Reference 34
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1.INTRODUCTION
Introduction to Celonis Process Mining Virtual Internship
The Celonis Process Mining Virtual Internship is a unique opportunity for students to gain hands-on
experience with the leading process mining technology. The internship is delivered entirely online, providing
students with the flexibility to learn at their own pace and on their own time.
Throughout the internship, students will gain a comprehensive understanding of process mining concepts,
methodologies, and tools. They will also have the opportunity to apply their knowledge to real-world business
problems

What is process mining?

Process mining is a data-driven approach to process analysis. It uses event data to create a digital twin of a
process. This digital twin can be used to:
• Discover how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Measure the impact of changes
• Simulate and optimize processes

Process mining can be applied to a wide range of processes, including:

• Order-to-cash
• Procure-to-pay
• Customer onboarding
• Claim processing
• Manufacturing processes

Benefits of the Celonis Process Mining Virtual Internship

The Celonis Process Mining Virtual Internship offers a number of benefits to students, including:
• Hands-on experience with the leading process mining technology
• In-depth understanding of process mining concepts, methodologies, and tools

Internship structure
The Celonis Process Mining Virtual Internship is a self-paced program that can be completed in 4-8 weeks.
The internship consists of the following modules:
• Process mining fundamentals
• Celonis Process Mining Platform
• Process discovery
• Process analysis
• Process improvement
• Process automation
Each module includes a mix of lectures, exercises, and assignments. Students will also have the opportunity
to participate in live Q&A sessions with Celonis process mining experts.

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2.OVER VIEW OF PROCESS MINING

Process mining is a data-driven approach to process analysis. It uses event data to create a digital twin of a
process. This digital twin can be used to:
• Discover how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Measure the impact of changes
• Simulate and optimize processes

Types of process mining

There are three main types of process mining:

• Process discovery: This type of process mining is used to create a visual representation of a process
based on event data. The resulting visual representation is known as a process map. This type of
process mining is used to create a visual representation of a process based on event data. The resulting
visual representation is known as a process map.

PROCESS MINING

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Process conformance checking: This type of process mining is used to compare the actual execution of
a process to the desired execution of the process. The resulting comparison can be used to identify
deviations from the desired execution.

Process enhancement: This type of process mining is used to identify opportunities for improvement in
a process. The resulting insights can be used to develop and implement recommendations for process
improvement.

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Benefits of process mining

Process mining can provide a number of benefits to organizations, including:
• Improved process efficiency: Process mining can help organizations to identify and eliminate
inefficiencies in their processes. This can lead to significant improvements in process performance.
• Reduced costs: By improving process efficiency, process mining can help organizations to reduce
costs.
• Improved compliance: Process mining can help organizations to ensure that their processes are
compliant with regulations.
• Enhanced decision-making: Process mining can provide organizations with insights into how their
processes are actually being executed. This information can be used to make more informed decisions
about process improvement.

• Financial services:
o Fraud detection
o Risk assessment
o Compliance monitoring
o Anti-money laundering (AML)
• Healthcare:
o Patient flow management
o Clinical pathway optimization
o Resource allocation
o Quality improvement
• Supply chain and manufacturing:
o Bottleneck identification
o Inventory optimization
o Supplier performance management
o Product lifecycle management

Here are some specific examples of how organizations have benefited from process mining:

• A bank used process mining to identify bottlenecks in its loan processing process. By addressing these
bottlenecks, the bank was able to reduce the time it took to process loans by 20%.
• A healthcare organization used process mining to identify inefficiencies in its patient discharge
process. By streamlining this process, the organization was able to reduce the average length of stay
for patients by 1 day

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3.CELONIS PROCESS MINING PLATFORM

The Celonis Process Mining Platform is a comprehensive suite of tools for discovering, analyzing, and
improving processes. The platform includes the following modules:
• Celonis Process Mining: This module is used to discover how processes are actually being executed.
• Celonis Process Explorer: This module is used to visualize process data
• Celonis Process Analytics: This module is used to analyze process data.
• Celonis Process Action: This module is used to take action on process data.

Celonis Process Mining

Celonis Process Mining is the core module of the Celonis Process Mining Platform. It is used to discover how
processes are actually being executed. Celonis Process Mining uses event data to create a digital twin of a
process. This digital twin can be used to:

• See how a process is actually being executed

• Identify deviations from the desired execution

Celonis Process Explorer

Celonis Process Explorer is a visualization tool that is used to visualize process data. Celonis Process Explorer
can be used to create a variety of visualizations, including:

• Process maps
• Heatmaps
• Gantt charts
• Network diagrams

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Celonis Process Analytics

Celonis Process Analytics is a statistical analysis tool that is used to analyse process data. Celonis Process
Analytics can be used to perform a variety of analyses, including:
• Frequency analysis
• Time analysis
• Root cause analysis
• Predictive analysis
Celonis Process Action
Celonis Process Action is a tool that is used to take action on process data. Celonis Process Action can be
used to:
• Automate tasks
• Send notifications
• Create alerts
• Integrate with other systems

Benefits of the Celonis Process Mining Platform

The Celonis Process Mining Platform offers a number of benefits to organizations, including:

• Improved process efficiency: The Celonis Process Mining Platform can help organizations toidentify
and eliminate inefficiencies in their processes. This can lead to significant improvements in process
performance.
• Reduced costs: By improving process efficiency, the Celonis Process Mining Platform can help
organizations to reduce costs.
• Comprehensive process visibility: Celonis provides a comprehensive view of your end-to-end
processes, across all systems and departments. This visibility allows you to identify inefficiencies,
bottlenecks, and compliance risks.
• Data-driven insights: Celonis uses machine learning to analyze your process data and identify
actionable insights. This means that you can focus on the areas that will have the biggest impact on
your business.
• Collaboration and communication: Celonis makes it easy to collaborate and communicate with your
team members about process improvement initiatives. This helps to ensure that everyone is on the
same page and working towards the same goals.
• Scalability and performance: Celonis is a scalable and performant platform that can handle even the
most complex processes. This means that you can use Celonis to improve your processes at scale.

In addition to the above benefits, the Celonis Process Mining Platform also offers a number of features that
make it a powerful tool for process improvement, including:

• Process discovery: Celonis can automatically discover your processes from your event data, without
the need for manual process mapping.

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4.PROCESS MINING FUNDAMENTALS

Celonis Process Mining Fundamentals module covers the following topics:

1. Introduction to Process Mining

o What is process mining?
o Benefits of process mining
o Types of process mining
o Process mining lifecycle
o Process mining tools and techniques
o Applications of process mining
2. Process Discovery
o Process discovery algorithms
o Process discovery techniques
o Process discovery tools
o Process discovery case studies
3. Process Analysis
o Process conformance checking
o Process root cause analysis
o Process performance analysis
o Process mining metrics
o Process analysis case studies
4. Process Improvement
o Process simulation
o Process optimization
o Process automation
o Process improvement case studies
5. Celonis Process Mining Platform
o Celonis Process Mining
o Celonis Process Explorer
o Celonis Process Analytics
o Celonis Process Action
o Celonis Process Mining Platform case studies

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What is process mining?

The Celonis Process Mining Fundamentals module is designed to provide participants with a comprehensive
understanding of process mining concepts, methodologies, and tools. The module includes a mix of lectures,
exercises, and case studies to help participants learn and apply process mining concepts.

By the end of the Celonis Process Mining Fundamentals module, participants will be able to:
• Define process mining and explain its key concepts

• Describe the different types of process mining

• Use the Celonis Process Mining Platform to discover, analyze, and improve processes
• Identify inefficiencies and bottlenecks in processes
• Develop and implement recommendations for process improvement
• Communicate process mining findings to stakeholders

Process mining lifecycle

The process mining lifecycle consists of the following steps:
1. Data extraction: Event data is extracted from the source systems.
2. Data preparation: The event data is cleaned and transformed into a format that can be used by process
mining tools.
3. Process discovery: A process map is created based on the event data.
4. Process analysis: The process map is analyzed to identify inefficiencies and bottlenecks.
5. Process improvement: Recommendations for process improvement are developed and implemented.
The process mining lifecycle is a framework for using process mining to improve business processes. It
consists of four phases:

1. Discovery: The discovery phase involves collecting event data from various sources and using it to
create a visual representation of the current process. This process model can be used to identify areas
for improvement.
2. Enhancement: The enhancement phase involves using process mining to identify and address specific
problems with the current process. This may involve automating tasks, eliminating bottlenecks, or
streamlining workflows.
3. Monitoring: The monitoring phase involves using process mining to track the performance of the
enhanced process and identify any new areas for improvement.
4. Optimization: The optimization phase involves using process mining to continuously improve the
process over time. This may involve making incremental changes to the process or implementing more
radical changes, such as redesigning the process from scratch.

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5.PROCESS DISCOVERY MODULE

Process discovery is a type of process mining that is used to create a visual representation of a process
based on event data. The resulting visual representation is known as a process map. Process maps can
be used to:
• Gain insights into how a process is actually being executed
• Identify inefficiencies and bottlenecks
• Communicate process knowledge to stakeholders

Process discovery techniques

There are a number of process discovery techniques available. Some of the most common techniques include:
Alpha algorithm: The alpha algorithm is a heuristic algorithm that is used to discover process models from
event logs.

The alpha algorithm is a relatively simple algorithm that can be used to quickly discover process models.
However, the algorithm can sometimes produce inaccurate results if the event log does not contain enough
data.

The Alpha algorithm constructs the petri net by identifying the following relationships between activities in
the event log:

• Direct succession: An activity A directly succeeds another activity B if A always follows B in the
event log.
• Parallel execution: Two activities A and B are executed in parallel if they can occur in any order in
the event log.
Heuristic miner: The heuristic miner is a process discovery algorithm that is based on the idea of finding the
most frequent paths through an event log.

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Genetic miner: The genetic miner is a process discovery algorithm that is based on the idea of natural
selection.

Genetic algorithms are a type of evolutionary algorithm that are inspired by the process of natural
selection. They work by maintaining a population of candidate solutions to a problem. The candidate
solutions are evaluated and the fittest solutions are selected to produce the next generation of solutions.

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PROCESS DISCOVERY CASE

The following are some examples of how process discovery has been used to improve business processes:

• A telecommunications company used process discovery to identify a bottleneck in its customer

onboarding process. The bottleneck was caused by a manual step in the process that could be
automated. By automating the step, the company was able to reduce the time it took to onboard new
customers by 50%.
• A manufacturing company used process discovery to identify inefficiencies in its production process.
The inefficiencies were caused by a number of factors, such as rework and delays. By addressing the
inefficiencies, the company was able to increase production by 10%.
• A financial services company used process discovery to identify compliance risks in its lending
process. The risks were caused by a number of factors, such as missing documentation and incomplete
reviews. By addressing the risks, the company was able to reduce its compliance costs by 20%.

Process discovery is a powerful tool that can be used to gain insights into how processes are actually being
executed. By using process discovery, organizations can identify inefficiencies, bottlenecks, and compliance
risks. This information can be used to improve the efficiency, effectiveness, and compliance of business
processes.

The Celonis Process Discovery Module offers a number of features that make it a powerful tool for process
discovery. These features include:

• Automatic process discovery: The Celonis Process Discovery Module can automatically discover
process models from event data. This means that users do not need to have any prior knowledge of
process modelling in order to use the module.
• Support for multiple event data formats: The Celonis Process Discovery Module can support a
variety of event data formats, including CSV, XML, and JSON. This means that users can use the
module to discover processes from a wide range of data sources.
• Advanced process discovery algorithms: The Celonis Process Discovery Module uses a variety of
advanced process discovery algorithms to ensure that accurate process models are discovered. These
algorithms are based on the latest research in process mining.
• Interactive process visualization: The Celonis Process Discovery Module provides an interactive
process visualization tool that allows users to explore process models in detail. This tool can be used
to identify inefficiencies and bottlenecks in processes.
• Collaboration features: The Celonis Process Discovery Module includes a number of collaboration
features that allow users to share process models with others. This can be helpful for getting feedback
on process models and for ensuring that everyone is on the same page.

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6.PROCESS ANALYSIS

Process analysis is the use of data and techniques to understand how a process is being executed. The goal of
process analysis is to identify inefficiencies, bottlenecks, and compliance risks. This information can then be
used to improve the efficiency, effectiveness, and compliance of the process.

Types of process analysis

There are a number of different types of process analysis, including:

• Descriptive process analysis: This type of analysis focuses on understanding how a process is
currently being executed. Descriptive process analysis can be used to identify inefficiencies and
bottlenecks in the process.
• Predictive process analysis: This type of analysis uses data to predict how a process will be executed
in the future. Predictive process analysis can be used to identify potential problems with the process
and to develop solutions to these problems.
• Prescriptive process analysis: This type of analysis uses data to identify the best way to execute a
process. Prescriptive process analysis can be used to design and implement improvements to the
process.

Process mapping:
Process mapping is the creation of a visual representation of a process, such as a flowchart, swimlane diagram,
or value stream map. Process maps can be used to:

• Identify the steps in a process

• Identify the people involved in the process
• Identify the systems that are used in the process

Root cause analysis:

Root cause analysis is a process of identifying the underlying causes of problems in a process. Root cause
analysis can be used to:

• Identify the factors that are contributing to inefficiencies, bottlenecks, and compliance risks
• Develop solutions to address the root causes of problems
• Prevent problems from recurring

RCA can be used to investigate problems in any industry, including healthcare, manufacturing, and finance.
It is a valuable tool for improving the quality and reliability of products and services.

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Process analysis tools

There are a number of different process analysis tools available, including:
• Celonis Process Mining: Celonis Process Mining is a comprehensive process mining platform that
can be used to perform all types of process analysis.
• Minit: Minit is a process mining tool that can be used to perform descriptive and predictive process
analysis.
• Disco: Disco is a process mining tool that can be used to perform all types of process analysis.
• Process Modeler: Process Modeler is a process modeling tool that can be used to create process maps.
Process analysis is a powerful tool that can be used to improve the efficiency, effectiveness, and
compliance of business processes. By using process analysis, organizations can identify inefficiencies,
bottlenecks, and compliance risks. This information can then be used to develop and implement
improvements to processes.

Tables and Data:

Process Inefficiency Bottleneck Compliance Risk

Order-to-cash Manual data entry Credit approval Missing documentation

Procure-to-pay Vendor selection Invoice processing Duplicate payments

Customer onboarding Account setup KYC checks Missing information

Claim processing Data gathering Claim adjudication Fraudulent claims

Manufacturing process Rework Quality control Regulatory violations

Process analysis tools are a valuable tool for organizations that are looking to improve their business
processes. By using these tools, organizations can identify and address inefficiencies, bottlenecks, and
compliance risks. This can lead to significant cost savings, improved productivity, and increased customer
satisfaction.

Some examples of process analysis tools in process mining include:

• Celonis Process Mining Platform

• Minit Process Mining
• QPR Process Analyzer
• UiPath Process Mining

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PROCESS IMPROVEMENT
Process improvement is the process of identifying and implementing improvements to business processes.
Process improvement can be used to improve the efficiency, effectiveness, and compliance of business
processes.
Process mining is a data-driven approach to process analysis. Process mining uses event data to create a digital
twin of a process. This digital twin can be used to identify inefficiencies, bottlenecks, and compliance risks.
Process mining internships are a great way to learn about process improvement and to gain hands-on
experience with process mining tools. During a process mining internship, students will typically work on a
project to identify and implement improvements to a real-world business process.

Benefits of Process Improvement

Process improvement can provide a number of benefits to organizations, including:
• Improved process efficiency
• Reduced costs
• Improved compliance
• Enhanced decision-making

How Process Mining Can Help with Process Improvement

Process mining can help with process improvement in a number of ways, including:
• Identifying inefficiencies and bottlenecks in processes
• Identifying compliance risks in processes
• Measuring the impact of process changes
• Simulating and optimizing processes

Process mining is a powerful tool that can be used for process improvement. By using process mining,
organizations can identify inefficiencies, bottlenecks, and compliance risks in their processes. This
information can then be used to develop and implement improvements to processes.
Process mining can help with process improvement in a number of ways, including:

• Identifying bottlenecks and inefficiencies: Process mining can help organizations to identify
bottlenecks and inefficiencies in their processes by analyzing event data. This data can show how long
it takes for tasks to be completed, who is performing them, and where delays are occurring. Once
bottlenecks and inefficiencies have been identified, organizations can take steps to address them, such
as streamlining workflows, automating tasks, or reallocating resources.
• Improving compliance: Process mining can help organizations to improve compliance with
regulations by identifying areas where their processes are not meeting requirements. This can help to
reduce the risk of fines and penalties, and it can also help organizations to improve their reputation
and customer trust.
• Reducing costs: By identifying and addressing inefficiencies and bottlenecks, process mining can
help organizations to reduce costs. For example, if process mining shows that a particular task is taking
longer than necessary to complete, the organization can take steps to streamline that task or automate it.

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7.PROCESS AUTOMATION

Process mining is a data-driven approach to process analysis. It uses event data to create a digital twin of a
process. This digital twin can be used to identify inefficiencies, bottlenecks, and compliance risks. Process
automation is the use of technology to automate manual or repetitive tasks. It can be used to improve the
efficiency, accuracy, and consistency of business processes.

Process mining and process automation are two complementary technologies. Process mining can be used to
identify the processes that are most suitable for automation, and it can also be used to monitor the performance
of automated processes. Process automation can be used to automate the tasks that have been identified by
process mining, and it can also be used to improve the efficiency of existing processes.

Benefits of using process automation in process mining

There are a number of benefits to using process automation in process mining, including:

• Improved efficiency: Process automation can help to improve the efficiency of business processes by
eliminating manual tasks and automating repetitive tasks. This can lead to significant time and cost
savings.
• Increased accuracy and consistency: Process automation can help to increase the accuracy and
consistency of business processes by reducing human error.
• Reduced costs: Process automation can help to reduce costs by eliminating the need for manual labor.
• Improved compliance: Process automation can help to improve compliance by ensuring that business
processes are followed correctly.
• Freed-up employees: Process automation can free up employees to focus on more strategic tasks,
such as customer service and innovation.

How to use process automation in process mining

Process mining can be used to support process automation in a number of ways, including:

• Identifying the processes to automate: Process mining can be used to identify the processes that are
most suitable for automation. This can be done by analyzing existing processes and identifying areas
where manual tasks or repetitive tasks can be eliminated.
• Designing the automation solution: Process mining can be used to design the automation solution.
This involves creating a model of the process and identifying the steps that can be automated.
• Implementing the automation solution: Process mining can be used to implement the automation
solution. This involves configuring the automation software and testing the solution to ensure that it
is working properly.

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Examples of process automation in process mining

The following are some examples of how process automation is being used in process mining:

• Telecommunications company: A telecommunications company is using process mining to identify

and automate inefficiencies in its customer onboarding process. The company has used process mining
to create a digital twin of its customer onboarding process. This digital twin is being used to identify
the steps in the process that can be automated and to design an automation solution.
• Manufacturing company: A manufacturing company is using process mining to identify and
automate inefficiencies in its production process. The company has used process mining to create a
digital twin of its production process. This digital twin is being used to identify the steps in the process
that can be automated and to design an automation solution.
• Financial services company: A financial services company is using process mining to identify and
automate compliance risks in its lending process. The company has used process mining to create a
digital twin of its lending process. This digital twin is being used to identify the steps in the process
that are most at risk of compliance violations and to design an automation solution to reduce these
risks.
• Procure-to-pay automation: Process mining can be used to identify and automate tasks in the
procure-to-pay process, such as purchase order generation, vendor selection, and invoice approval.
This can help to reduce costs and improve supplier relationships.
• Customer onboarding automation: Process mining can be used to identify and automate tasks in the
customer onboarding process, such as account creation, data entry, and document verification. This
can help to improve the customer experience and reduce the time it takes to onboard new customers.
• Claim processing automation: Process mining can be used to identify and automate tasks in the claim
processing process, such as claim intake, claim adjudication, and payment processing. This can help
to reduce the time it takes to process claims and improve customer satisfaction.
• Order-to-cash automation: Process mining can be used to identify and automate tasks in the order-
to-cash process, such as order processing, invoice generation, and payment processing. This can help
to reduce the time it takes to complete the order-to-cash cycle and improve cash flow.
• The company has used process mining to create a digital twin of its customer onboarding process. This
digital twin is being used to identify the steps in the process that can be automated and to design an
automation solution.

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DATA AND PICTURES

The following data and pictures provide additional insights into the benefits and challenges of using process
automation in process mining:
• A recent survey by Celonis found that 85% of businesses believe that process mining is essential for
process automation.
• A study by McKinsey found that process automation can help businesses to reduce costs by up to 30%
• A survey by Deloitte found that 70% of businesses believe that process automation has helped them
to improve their customer service.
• A study by Gartner found that process automation can help businesses to increase their revenue by up
to 15%

Process automation is a powerful tool that can help businesses to improve efficiency, reduce costs, and
improve compliance. Process mining can be used to support process automation in a number of ways.

By using process automation in process mining, businesses can reap significant benefits.

Process automation can offer a number of benefits to businesses, including:

• Increased efficiency: Process automation can help businesses to increase efficiency by automating
tasks that are currently performed manually. This can free up employees to focus on more value-added
activities

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8.APPLICATIONS
Process mining applies data science to discover, validate and improve workflows. By combining data mining
and process analytics, organizations can mine log data from their information systems to understand the
performance of their processes, revealing bottlenecks and other areas of improvement.
• Process mining is beneficial for many situations in large organizations. Areas where process mining
can be actively applied include the following
• Automation This is about understanding the actual processes, variations and opportunities to be
successful in RPA projects.
• The reporting of complete process KPIs and dashboards for a given process.
• The Digital Transformation to understand the "big picture" - how businesses operate, what needs to
be prioritized and transformed.
• Scaling optimization efforts across multiple business operations and locations and supporting process
control through the use of Data.
• Capture processes anywhere in the enterprise with little human effort.
• Identify bottlenecks, deviations, and inefficient processes to be reconsidered or automated.
• Continuous monitoring and measurement of improvements.
• Simplify compliance, with complete audit trails.
• Delivering the full context and end-to-end perspective required for process improvements.
• Identify the most valuable and effective processes for using automation

Here are some specific applications of process mining:

• Process discovery: Process mining can be used to create detailed and accurate maps of existing
business processes, even those that are complex and opaque. This can help organizations to identify
bottlenecks, inefficiencies, and compliance risks.
• Process conformance checking: Process mining can be used to compare actual process behavior to
desired process behavior. This can help organizations to identify deviations from standard procedures
and to ensure that processes are compliant with regulations.
• Process performance analysis: Process mining can be used to measure and analyze process
performance metrics such as cycle time, throughput, and error rates. This information can be used to
identify areas for improvement and to track the impact of process changes over time.
• Process automation: Process mining can be used to identify opportunities for automation and to
support the implementation of robotic process automation (RPA) solutions.
• Customer journey analysis: Process mining can be used to track and analyze the customer journey
across all touchpoints. This information can be used to identify areas for improvement and to
personalize the customer experience.

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9.PROCESS MINING SOFTWARE KEY FUNCTIONS

If your selected process mining software fulfils these key functions, then you have already made a good
choice. However, you should always keep in mind that your company's ability to measure, monitor and
optimize business processes has a direct impact on revenue and customer satisfaction. Therefore, it is
important to choose the right process mining solution wisely to ensure that all business goals are optimally
met.
If necessary, an expert can also be consulted. Identify bottlenecks & process optimization opportunities
Provide insights into failed process steps Ensure end-to-end view of the entire process Monitor performance
indicators in real time Perform data cleansing Compliance analysis & gap analysis Provide continuous
business process monitoring in real time improve process model.

Process Mining Software Providers

When choosing a process mining software provider, it is important to consider the following factors:

• The specific needs of your organization

• The size and complexity of your business processes
• Your budget
• Your IT infrastructure

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10.MODULES EXPLANATION
Module 1: Process Mining

Process mining applies data science to discover, validate and improve workflows. By combining data mining
and process analytics, organizations can mine log data from their information systems to understand the
performance of their processes, revealing bottlenecks and other areas of improvement. Process mining
leverages a data-driven approach to process optimization, allowing managers to remain objective in their
decision-making around resource allocation for existing processes. Process mining focuses on different
perspectives, such as control-flow, organizational, case, and time. While much of the work around process
mining focuses on the sequence of activities—i.e. control-flow—the other perspectives also provide valuable
information for management teams.

Module 2: Process Mining Cloud

With the Process Mining service in Automation Cloud, you can create new process apps based on process-
specific app templates. An app template contains a predefined set of dashboards and KPIs for process analysis
and can be used as the starting point for creating your process apps. If available, an app template can include
a built-in connector for a specific combination of a process and source system. It offers out-of-the box app
templates for several processes and source systems that you can use as the starting point for creating your
process apps. You can customize these app templates to your business needs and publish them with a set of
dashboards and KPIs to enable business users to monitor and analyse the processes in detail. When creating
a process app, you can upload data from .csv or .tsv files, or you can set up a connection to a source system
using the extraction tools Data Sync or Theobald Xtract Universal. You can also use Data Bridge Agent to
use custom. MVP connectors to upload data from your source system.

Module 3: Processes Mining Transparency

Process mining is a process management technique. It aims to discover, monitor and improve process flows
by extracting readily available knowledge from information systems event logs. Process mining provides
companies with complete visibility into how processes really work. With these insights, companies can then
identify opportunities for process optimization. Process mining involves several steps. The automated process
discovery - extraction of process models from an event log. The conformity check - monitoring deviations by
comparing model and protocol.

Module 4: Process Mining is the MRI for processes

Process mining technology could also be compared to magnetic resonance imaging (MRI) technology, which
collects information from the body's cells to create an image - only in a business environment. Doctors then
use this MRI image to diagnose health conditions. Process mining works on a similar principle: It collects
data from the smallest part of process activities and assembles it into a picture that companies can use to
diagnose the state of their workflows. Process mining is changing the way companies operate and manage
their business operations. In their quest for process quality, companies can use process mining to really getto
know their process, evaluate it against the ideal process model and optimize it as needed.

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Module 5: Mining Algorithms

The mining algorithm determines how process models are created. The best known categories are:
Deterministic algorithms: Determinism means that an algorithm produces only defined and reproducible
results. It always delivers the same result for the same input. The deterministic algorithm was one of the first
algorithms capable of handling concurrency. It takes an event log as input and computes the order relationof
the events contained in the log.
Heuristic Algorithms: Heuristic mining also uses deterministic algorithms. However, they refer to the
frequency of events and traces to reconstruct a process model. A common problem in process mining is that
real-world processes are very complex and their discovery leads to complex models. This complexity can be
reduced by neglecting rare paths in the models.
Genetic Algorithms: They use an evolutionary approach that mimics the process of natural evolution. They
are not deterministic. Genetic mining algorithms follow four steps: Initialization, Selection, Reproduction,
and Termination.

Module 6: Starting Project in Mining

To start a project in the stream of process mining one need to follow some basic requirements they are
classified as follows.
Determine Problem: Identify the problem of importance to the business that can realistically be addressed
with process mining.
Identify the Data: Identify the data sources that need to be fully understood to address the business process
issues under consideration
Setting Pilot Project: Set up a pilot project to prove the potential value of a process mining solution.
Accept Truth: Accepting the results of the analysis, as process mining provides, among other things, a clear
picture based on facts

Module 7: Industrial Usage of Mining

Production
In the manufacturing industry, timely and accurate delivery to a customer is the goal. When a company has
multiple factories in different regions, there are usually differences between the reliability of deliveries. It is
fairly easy to see that they exist, but it is more difficult to understand exactly where or why they are happening.
Process mining can be used to compare the performance of different locations, down to individual process
steps, including duration, cost, and the person performing the step. All event data available in the systems is
suitable for use. In this way, facts can be generated.
Banking and finance
In the financial sector, it is important to comply with rules and regulations and to be able to provide evidence
of this. By using the event data from the systems, individual cases can also be visualized as a process flow
Telecommunication
Telecommunications is a highly competitive sector worldwide. The ability to improve operational processes
is key to success and profitability. Process mining helps telecom companies gain visibility in geographically
dispersed operations, identify bottlenecks, and ensure that customers receive products and services on time.

Module 8: Process Mining Software’s

A process mining solution should have strong detection capabilities. It should be able to search event logs to
track what employees are actually doing and then create an appropriate process model by generating process

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maps of the entire business flow. In addition, the solution should have robust conformance checking that
analyses event logs to ensure that actions match process models.
Third, a process mining solution needs performance analysis and improvement capabilities that analyse
potential inefficiencies within an event log to determine if and how they can be improved, and then make
improvements based on real process data. Ultimately, though, which software is right for the job depends on
the size of the company, its business needs, and its goals.

Here is a brief explanation of the most common process mining modules:

• Discovery: This module analyses event log data to discover and map out the actual processes that are
being executed.
• Conformance checking: This module compares actual process behaviour to desired process
behaviour, as defined in a process model.
• Performance analysis: This module measures and analyses key process performance metrics, such
as cycle time, throughput, and error rates.
• Process monitoring: This module provides real-time insights into process performance and alerts
users to any deviations from the desired process behaviour.
• Process optimization: This module provides recommendations for improving process efficiency and
effectiveness.

Some process mining software solutions also offer additional modules, such as:

• Task mining: This module analyses user behaviour data to identify and map out manual tasks that are
being performed outside of IT systems.
• Process mining for compliance: This module helps organizations to assess and improve their
compliance with regulations.
• Process mining for customer experience: This module helps organizations to improve the customer
journey by identifying and addressing bottlenecks and inefficiencies.

• The specific modules that are included in a process mining software solution will vary depending on
the provider and the needs of the organization.

• Here is an example of how different process mining modules can be used to improve a business
process:

• A company wants to improve the efficiency of its order fulfilment process. It uses the discovery
module to create a map of the current process. This map reveals that there are a number of bottlenecks
and inefficiencies in the process

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11. LEARNING OUTCOMES

By the end of this internship, you will be able to:

• Define process mining and explain its key concepts and benefits.
• Understand the different types of process mining and how to apply them to real-world business problems.
• Use process mining tools to analyse event logs and extract insights into business processes.
• Identify and diagnose process inefficiencies, bottlenecks, and other areas for improvement.
• Develop and implement process improvement recommendations based on process mining findings.
• Communicate process mining findings and insights to stakeholders in a clear and concise manner.

In addition to these technical skills, you will also develop the following soft skills:
• Project management skills: You will learn how to plan, execute, and monitor process mining projects.
• Communication skills: You will learn how to communicate complex process mining findings to
stakeholders in a clear and concise manner.
• Problem-solving skills: You will learn how to identify and solve process inefficiencies and bottlenecks.
• Teamwork skills: You will learn how to work effectively with others on process mining projects.
Specific learning outcomes may vary depending on the specific internship program, but the above outcomes
are representative of the skills and knowledge that you can expect to gain from a process mining virtual
internship.

Here are some examples of specific projects that you may work on during your internship:
• Identify and analyse process bottlenecks in the order fulfilment process.
• Develop and implement process improvement recommendations to reduce the time it takes to process
invoices.
• Analyse customer support ticket data to identify areas where the customer support process can be
improved.
• Use process mining to identify and mitigate fraud risks in the financial services industry.
• Use process mining to improve the efficiency of the manufacturing process.

The learning outcomes of a process mining internship can vary depending on the specific company and the
intern's role. However, some common learning outcomes include:

• Gaining a deep understanding of process mining principles and practices. Interns will learn how process
mining works, how to use process mining software, and how to apply process mining to real-world
problems.
• Developing skills in data analysis and visualization. Interns will learn how to collect, clean, and analyze
event log data, and how to create clear and concise visualizations of process data.
• Building experience with process discovery, conformance checking, performance analysis, and process
optimization. Interns will learn how to use process mining to discover and map out business processes,
assess compliance with desired procedures, measure and analyze process performance, and identify
opportunities for improvement.

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12. BADGES EARNED

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13.CELONIS RISING BUSINESS STAR

The Celonis Rising Business Star Program is an innovative training and certification initiative designed to
empower students and professionals with the skills and knowledge needed to excel in process mining and
business transformation. Developed by Celonis, a global leader in process mining and execution management,
this program focuses on building expertise to drive business success through process optimization.

The program offers four unique specializations, catering to diverse roles in process mining and business
improvement:

1. Business Process Analyst

Learn the foundational skills to analyze and enhance business processes using Celonis tools
effectively.
2. Business Process Consultant
Master the ability to advise organizations on implementing Celonis solutions to achieve operational
excellence.
3. Solution Architect
Gain expertise in designing and delivering complex process optimization solutions using Celonis
technology.
4. Business Application Developer
Focus on building custom Celonis applications to address specific business needs and challenges.

Each specialization includes a blend of online learning, hands-on labs, and real-world projects, culminating
in the prestigious Celonis Rising Business Star badge, which serves as a testament to the participant's skills
and expertise.
Benefits of the Celonis Rising Business Star Program.
The Celonis Rising Business Star program offers a number of benefits to participants, including:

 Learn from experts: The program is led by seasoned Celonis professionals who share their industry
insights and proven strategies for success.
 Gain practical experience: Participants engage in hands-on labs and real-world projects, applying
their knowledge to solve real business challenges.
 Earn a valuable certification: Completing a specialization awards the Celonis Rising Business Star
badge, demonstrating expertise and boosting credibility with potential employers.

 Enhance career prospects: With process mining becoming a key driver of business transformation,
the program equips participants with the skills needed to excel in this high-growth field.

 Increased job opportunities: The demand for professionals skilled in Celonis solutions is soaring,
and this program helps participants stand out in the competitive job market.

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How to Become a Celonis Rising Business Star

To become a Celonis Rising Business Star, participants must complete one of the four specialized tracks
offered by the program. Each track involves completing a series of online courses, engaging in hands-on
labs, and working on real-world business projects.

The prerequisites for the Celonis Rising Business Star program depend on the chosen specialization.
However, all tracks require a foundational understanding of business operations, problem-solving skills, and
basic data analysis concepts.

Career Opportunities for Celonis Rising Business Stars

Celonis Rising Business Stars are highly sought after by employers across a wide range of industries. Common
career roles for Celonis Rising Business Stars include:

 Business Process Analyst

 Business Process Consultant
 Solution Architect
 Business Application Developer
 Data Analyst
 Business Intelligence Analyst
 IT Analyst
 Management Consultant

• Business Process Analyst: Analyzes business workflows to uncover inefficiencies and opportunities for
improvement using Celonis tools.
• Business Process Consultant: Works with organizations to implement Celonis solutions, align strategies
with goals, and train teams for optimal usage.
• Solution Architect: Designs and oversees the implementation of complex Celonis-based solutions
tailored to organizational needs.
• Business Application Developer: Develops custom Celonis applications to address unique business
challenges.
• Data Analyst: Uses Celonis data to generate actionable insights, monitor KPIs, and recommend process
improvements.
• Business Intelligence Analyst: Leverages Celonis for advanced reporting and decision-making support
across various business functions.
• IT Analyst: Aligns IT systems with business goals using Celonis technology to enhance operational
efficiency.
• Management Consultant: Advises companies on leveraging Celonis to achieve process excellence and
drive strategic outcomes.

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14.DELIVER BUSINESS VALUE WITH CELONIS

Celonis Value Delivery Framework

The invaluable insights into leveraging cutting-edge tools for process mining and business transformation. The
structured methodology—comprising the phases Identify Value, Frame & Commit Value, and Realize & Track
Value—offered a systematic approach to identifying and achieving measurable improvements in business processes.

Phase 1: Identify Value

The first phase focused on leveraging Celonis tools to uncover inefficiencies and identify areas for improvement within
business processes. Through courses such as Introducing Celonis Value Delivery Framework and Utilizing Celonis to
Identify Value Opportunities, I gained expertise in analyzing event logs and visualizing bottlenecks, inefficiencies, and
compliance risks.

This phase emphasized the importance of a data-driven approach in identifying opportunities. By using Celonis’s
advanced process mining features, I was able to map workflows, identify deviations, and prioritize key focus areas for
improvement. This foundational work not only sharpened my analytical abilities but also highlighted the value of
aligning technology with business challenges to maximize efficiency.

Phase 2: Frame & Commit Value

The second phase of the framework centered on framing identified opportunities into actionable strategies and aligning
them with organizational goals. Completing the Frame Value course provided me with a strong understanding of value
framing principles and taught me how to quantify potential benefits.

Additionally, the elective Frame Value: Case Study allowed me to simulate real-world scenarios, further enhancing my
ability to define clear objectives and create stakeholder alignment. This phase also reinforced the importance of effective
communication, as I learned to translate data-driven insights into compelling strategies that resonate with stakeholders.
The ability to frame value clearly and align all parties ensures that the identified opportunities can be pursued with
clarity and commitment.

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Phase 3: Realize & Track Value

The final phase focused on executing value-driven strategies and continuously monitoring outcomes. Courses such as
Realize and Track Value and Track Value with Transformation Hub were instrumental in teaching me how to plan,
implement, and measure value realization effectively.

Using the Transformation Hub, I learned how to manage value opportunities end-to-end and monitor real-time KPIs to
track the progress of implemented solutions. This phase provided me with practical experience in managing
transformation initiatives, enabling me to see the tangible impact of process optimization efforts. The emphasis on
tracking outcomes also underlined the importance of iterative improvement to sustain long-term value.

The “Celonis Value Delivery Framework” is a structured methodology that guides organizations through a three-phase
process to unlock business value. The first phase, “Identify Value, focuses on uncovering inefficiencies and value
opportunities within existing processes using Celonis tools. By leveraging features such as event log analysis and
process mining, businesses can identify key areas for improvement. In the “ ” Frame & Commit Value” phase, the value
identified is framed in a way that aligns with business objectives, ensuring stakeholder commitment and clear goals.
Finally, “Realize & Track Value” emphasizes executing the planned value initiatives and continuously monitoring
progress using tools like the “Transformation Hub”. This end-to-end process enables companies to maximize value,
track performance, and drive sustainable improvements across their operations.

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15.CREATE AND DELIVER DEMOS

Effective demo delivery is crucial for showcasing the power of Celonis and its ability to drive business
transformation. The “Celonis Demo Delivery Essentials” and “Advanced Celonis Demo Strategies”
courses offer a comprehensive approach to mastering this skill, covering both foundational techniques
and advanced strategies for delivering compelling, high-impact demos.

The “Celonis Demo Delivery Essentials” course focuses on the core elements of a successful demo. It
teaches participants how to tailor presentations to the specific needs and pain points of the audience,
ensuring that the demo is relevant and engaging. The course emphasizes the importance of highlighting
Celonis’ key features, such as its process mining capabilities, which allow businesses to identify
inefficiencies, track performance, and uncover value opportunities. By presenting a clear and concise
storyline, participants learn to connect the technology’s benefits directly to tangible business outcomes,
while maintaining audience engagement through real-world examples and interactive elements. This
foundational course ensures that presenters can effectively convey Celonis' value in a manner that
resonates with stakeholders.

Building on this foundation, the “Advanced Celonis Demo Strategies” course dives deeper into
techniques that refine the demo delivery. It covers the use of advanced Celonis functionalities, such as
predictive and prescriptive analytics, which can be used to solve complex business challenges.
Participants learn how to enhance their storytelling to create a persuasive narrative that aligns with
organizational goals, focusing on demonstrating return on investment (ROI). The course also teaches
how to anticipate and address potential objections from the audience, reinforcing confidence in the
solution. Additionally, it highlights the importance of customization, showing how Celonis can be
tailored to meet the unique needs of different organizations.

Together, these courses provide the skills needed to deliver not only engaging and effective Celonis
demos but also strategic presentations that clearly communicate the platform’s value and potential for
business optimization. By mastering both the essentials and advanced strategies, participants are
equipped to demonstrate Celonis’ capabilities with confidence and impact, ultimately helping
organizations unlock their full process improvement potential.

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16.CASE STUDY: Celonis Process Mining at Pizzeria Mamma Mia

Background

Pizzeria Mamma Mia, a cherished local, family-owned pizzeria with over two decades of service, is renowned
for its mouthwatering pizzas. However, the establishment has observed a worrisome downturn in both
customer satisfaction and profits in recent months. This decline in performance signals a pressing need for
operational improvements and customer-focused strategies to restore the pizzeria's once-thriving reputation.
Recognizing the need for operational enhancements, Pizzeria Mamma Mia's proprietors made a strategic
choice to integrate Celonis process mining software. This innovative technology was deployed to
meticulously pinpoint and rectify any bottlenecks or inefficiencies within their business processes, aiming to
optimize operations and boost overall performance.

Process Analysis
The Celonis software analysed the pizzeria's event logs, which contained data on all of the steps involved in
the pizza ordering and delivery process. The software identified a number of areas where the process could
be improved, including:
 Order taking: Pizzeria Mamma Mia's order-taking process was outdated and time-consuming, relying
on manual procedures. Customers frequently endured lengthy phone waits to place their orders,
highlighting the need for an efficient and modernized ordering system.
 Pizza preparation: The pizza preparation process at Pizzeria Mamma Mia lacked standardization,
resulting in considerable variability in the time required to prepare each pizza. This inconsistency
adversely affected both efficiency and customer satisfaction, demanding immediate remediation.
 Delivery: Pizzeria Mamma Mia's delivery system exhibited significant inefficiencies, leading to
frequent delays in pizza deliveries to customers. This operational challenge undermined the overall
customer experience, requiring urgent attention and improvement.

Recommendations
Following a meticulous process analysis, Celonis provided invaluable recommendations to Pizzeria Mamma
Mia. These insights served as a roadmap for enhancing operational efficiency, customer satisfaction, and
overall business success:
 Implement an online ordering system: Introducing an online ordering system is a game-changer for
Pizzeria Mamma Mia. This technology empowers customers with a swift and convenient ordering
experience while simultaneously lightening the workload on the pizzeria's staff, enhancing operational
efficiency.
 Standardize the pizza preparation process: Standardizing the pizza preparation process at Pizzeria
Mamma Mia is pivotal. This approach promises to streamline pizza assembly, cutting down
preparation time while ensuring uniform quality in every pie, ultimately elevating both efficiency and
customer experience.

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• Implement a route optimization system: Implementing a route optimization system is crucial

forPizzeria Mamma Mia. By harnessing this technology, the pizzeria can significantly trim
delivery times, ensuring that piping-hot pizzas reach customers faster, thereby enhancing
service quality and customer satisfaction.
 Customer Feedback Collection: Implement a system to gather customer feedback and reviews to gain
insights into their preferences, service quality, and areas for improvement. This data can be used to
make informed decisions and enhance customer satisfaction
 Inventory Management: Optimize inventory management by implementing a system that tracks
ingredient usage and automatically reorders when supplies are running low. This can reduce food
waste, control costs, and ensure timely deliveries.

Results

Pizzeria Mamma Mia implemented the recommendations from Celonis, and the results were dramatic.
Customer satisfaction increased significantly, and the pizzeria started to make profits again.
Here are some specific results that Pizzeria Mamma Mia achieved:
 Order taking time decreased by 20%
 Pizza preparation time decreased by 15%
 Delivery time decreased by 10%
 Customer satisfaction increased by 10%
 Profitability increased by 5%
 Celonis process mining software helped Pizzeria Mamma Mia to identify and address bottlenecks and
inefficiencies in their business processes. As a result, the pizzeria was able to improve customer
 satisfaction, increase profits, and become more competitive.

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17.CONCLUSION

Celonis Process Mining is a leading process mining platform that helps organizations to improve their
efficiency, productivity, and profitability. Celonis Process Mining provides visibility into how business
processes are actually performed, enabling organizations to identify areas for improvement, automate tasks,
and reduce costs.

Celonis Process Mining is particularly well-suited for automating repetitive and rule-based tasks. By
automating these tasks, Celonis Process Mining can free up employees to focus on more strategic and value-
added activities.

Celonis Process Mining can also be used to improve compliance with regulations. By monitoring the
execution of business processes, Celonis Process Mining can identify and mitigate potential compliance risks.

Overall, Celonis Process Mining is a valuable tool that can help organizations to improve their business
performance in a variety of ways.

Here is a summary of the key benefits of Celonis Process Mining:

• Increased efficiency and productivity
• Reduced costs
• Improved customer experience
• Better compliance
• Enhanced decision-making
• Scalable and extensible platform
• User-friendly interface

Celonis Process Mining is used by many of the world's leading companies, including Airbus, Coca-Cola, and
Siemens. These companies have achieved significant benefits by using Celonis Process Mining to improve
their business processes.

For example, Airbus used Celonis Process Mining to identify and automate tasks in its aircraft manufacturing
process. This resulted in a 20% reduction in production time. Coca-Cola used Celonis Process Mining to
improve its order-to-cash process. This resulted in a 15% reduction in the time it takes to collect payments
from customers. Siemens used Celonis Process Mining to improve its customer onboarding process. This
resulted in a 10% increase in customer satisfaction.

Celonis Process Mining is a powerful tool that can help organizations of all sizes to improve their business
performance. By providing visibility into and control over business processes, Celonis Process Mining can
help organizations to achieve their digital transformation goals.

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Our internship “Celonis Business Analyst Virtual Internship” attained the following PO’s and PSO’s

Program Outcomes:

PO1 PO2 PO3 PO4 PO5 PO6 PO7 PO8 PO9 PO10 PO11 PO12
3 3 3 2 2 2 1 2 3 2 1 1

Program Specific Outcomes:

PSO1 PSO2 PSO3

2 3 2

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18.REFERENCE

• Books:
o "Process Mining: Data Science in Action" by Wil van der Aalst
o "Process Mining: Discovery, Conformance and Improvement of Business Processes" by Wil
van der Aalst, Joost Verbeek, Hans Weijters, and W.M.P. van der Aalst

• Research papers:
o "Process Mining: A Review of the Literature" by Wil van der Aalst and Christian Günther
o "Process Mining: An Emerging Discipline" by Wil van der Aalst and Christian Günther

• Industry reports:
o "Process Mining Market Trends and Forecast 2023-2028" by Gartner
o "The State of Process Mining 2023" by Celonis

• Blog posts:
o "What is Process Mining and How Does it Work?" by Celonis
o "5 Ways Process Mining Can Improve Your Business" by Fluxicon

• Case studies:
o "How Process Mining Helped Company X Reduce Order Fulfillment Time by 20%"
o "How Process Mining Helped Company Y Improve Customer Satisfaction by 15%"

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