JOB DESCRIPTION

HEAD OF PROGRAMMES

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Head of Programme
About the role

Job Title Head of Programmes

Place of work: Dar es Salaam, Tanzania

Grade: G

Contract Type: Fixed term

Reports to: Country Director

Direct Report (s) Programme Managers, Universal WASH; Programme Manager,

Public Health; WASH Engineer

Work Internal: Head of Policy, Advocacy and Influencing; Programme staff,

Relationships Business Development Manager, Head of Finance, Head of PODC,
WaterAid EA Region & Global WaterAid staff

External: National government officials in districts, cities, and

municipalities, partners, donors, CSO networks and platforms,
communities, private sector, contractors, and other service providers.
Budget Programmes budget
Responsibility
Introduction
WaterAid has operated in Tanzania since 1983, and has been engaged in the WASH
sector for 40 years with a vision of everyone everywhere has access to clean water,
sanitation, and hygiene. During the last 40 years WaterAid Tanzania has grown to
become a nationally recognized leader in the water, sanitation and hygiene sector
(WASH), working closely with the government in the country and respected for
innovation on best models with lasting change in the WASH sector. WaterAid
operation is in alignment with WASH sector Programme in Tanzania “Water Sector
Development Programme - WSDP but recognizing that service levels are low in
hardto-reach areas. This present significant opportunity to implement WaterAid
Tanzania country programme strategy aligned to WaterAid’s ambitious Global
Strategy (2022 – 2032) on a bold commitment to “ending the water, sanitation, and
hygiene crises together – for everyone, everywhere”. WAT developed a five-year
strategy 2023 – 2028 that focus on 2 Aims: Achieve universal, sustainable and safe
WASH services in focused geographic areas to influence wider change; and Prioritize
WASH across the health sector to improve public health. Approaches to deliver the
AIMS are: System strengthening, influencing, innovative modelling, research &
learning, partnership and alliances, gender equality and social inclusion (GESI),
empower and support, strategies on sustainable WASH services and behavior
change. WaterAid Tanzania is aspiring for country where no woman/girl will walk long
distance and queue for hours to collect water. Where no community is held back by

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cycle of sickness from broken and dirty water supplies and poor hygiene and
sanitation.

A. Job Purpose

Job Purpose Reporting to the Country Director, the Head of Programme provide the
overall strategic, technical and managerial leadership and oversight on all
aspects of strategy, programming in water, sanitation and hygiene and
public health progammes and projects of the Country Programme She/
he is responsible for strategic leadership within programs core work,
program design, partner support, oversight of the quality of WAT
programs that reflect adherence to WaterAid technical standards, and
donor guidelines, while fostering innovation to improve effectiveness and
impact. The role enhances WaterAid’s existing portfolio of programs and
partnerships, closely working with Policy and Advocacy and diverse
expertise to design and showcase WaterAid’s service delivery models,
and innovation with the aim of influencing for wider and transformational
change in support of WaterAid’s vision and strategy. The role supports
government and donor engagements, contributes to strategic business
development leading start-ups and new program, working to draw in the
resource and expertise required for success. The role is responsible for
enhancing the quality of programs through effective grant and budget
management and through providing leadership and direction to the
program teams. This role will support in the scoping of donors at local,
regional and global level, to identify fundraising opportunities; liaise with
the Head of Business Development and other staff involved in fund
acquisition to produce specific documents for fundraising. The Head of
Programs is a member of the Senior Management Team.

The role provide is responsible for ensuring high quality programming

that adheres to international and WaterAid standards, policies and
Country Program Strategies while fostering needs-driven innovation to
achieve impact. This is through technical support, effective leadership,
and monitoring and evaluation, and coordinate and manage annual
plans and reporting their performance in accordance with WaterAid and
donor requirements.

The Head of Programs will ensure that policy and practice are integrated
in programming and will focus WaterAid Ethiopia’s programming to
influence transformational change with a wider goal to achieve
WaterAid’s vision of sustainable and climate smart WASH services for
all. The role will support in the scoping of donors at local, regional and
global level, to identify fundraising opportunities; liaise with the Head of
Business Development and other staff involved in fund acquisition to
produce specific documents for fundraising. The Head of Programme is
a member of the Senior Management Team (SMT).

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B. Main Responsibilities and Duties

Strategic Leadership:
• Oversees all programmatic aspects of program and is responsible for managing technical
teams by providing strategic guidance, technical oversight, backstopping and quality
assurance.
• Ensure that the country’s programmatic aspects are in line with context to maintain current
knowledge of the broader social, political, and economic contexts as well as sector-
specific issues for WAT to remain at the forefront of national policy and programmatic
debates. Lead the design of quality projects and proposals that are responsive to grant
funders requirements and speak to Country Program’s strategic priorities, experience and
lessons learned.
• Contributes to the development of the overall strategic plan for the Country Program to
maximize the provision of sustainable and equitable safe water and adequate sanitation
for all.
• Design and lead programs in line with the country strategy to ensure maximum impact,
effectiveness and transformational change at scale.
• Support the development of influencing led programs, where all aspects are integrated.
• Set the overall direction for WaterAid’s programs and partnerships to enable the
successful delivery of high-quality WASH services.
• Oversee the development and implementation of a partnership strategy to ensure that
impactful and effective partnerships are identified, built and managed.
• Be an active member of the Senior Management Team (SMT) and contribute to strategic
direction, organizational decision-making, and other management-related issues.

Program Management:

• Lead and ensure effective planning design and implementation of high-quality programs
around the two AIMS namely: Sustainable, inclusive, and safe WASH services and
WASH across the health sector to improve public health.
• Works in tandem with the Programme Managers for the two AIMS to ensure a technically
integrated approach across the programs.
• Accountable for ensuring WaterAid Tanzania’s programs and high standards of
programming quality that reflect adherence to WaterAid’s program quality standards and
approaches; technical standards, best practices and donor guidelines, while fostering
needs-driven innovation to improve program effectiveness and impact.
• Work collaboratively with grant management and fundraising teams to effectively manage
relationships, negotiations and communication efforts with donors and partners in all
phases of project design and implementation; promote appropriate involvement of
partners at all stages of the project cycle.
• Lead the integration of strategic themes, cross-cutting issues, and implementation of
global program frameworks, policies, and standards throughout the organisation, and
ensure that all programs are aligned with these.
• Develop operational plans and budgets for the implementation of programs. Manage and
monitor expenditure against budgets for strategic and annual plans in adherence to
financial guidelines, ensuring value for money, and acting as appropriate within delegated
authorities.

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 • Maintain up to date knowledge of sector and best practices to ensure that the Country
Program stays at the forefront of practice and disseminate appropriately within team
and other staff in WaterAid.
• Create and maintain proper conditions for learning. Establish a safe environment for
sharing of ideas, solutions, and difficulties and the capacity to detect, analyse and
respond quickly to deficiencies.
• Promote accountability, learning and knowledge management overseeing
implementation of the PMER policy, as well as cross-sectoral and cross-department
learning
• Initiate challenging and innovative programs and ensure learning is applied for
improved program effectiveness and external influencing.
• Ensure that any contractual requirements related to restricted income are fully
committed to by all involved, effectively monitored and evaluated, and that
appropriate plans for meeting them are made.

Advocacy & Influencing support and ways of working:

• Identify the key gaps and opportunities in the external public policy and service
delivery environments where WaterAid programmatic and advocacy interventions
can have high impact and bring about progressive change.
• Identify and proactive seek linkages and integration between policy and programs.
• Plan, guide and showcase WaterAid’s program delivery, innovations, and impact
innovations to influence policy makers and programmers.
• Further ensure human rights-based approach is embedded through a district wide
approach in all programs.
• Represent WaterAid in relationships with senior decision-makers to persuasively
advocate for WaterAid’s change agenda.
• Encourage and actively promote cross sectoral linkages so that WASH is
mainstreamed in other sectors and strong links are established with other sectors.
• Monitor and critically evaluate WASH market developments; Support innovative
thinking in this area and bring in appropriate and innovative market-based solutions
where they will add value to WASH access.
• Contribute to regional and global programs by shaping the regional and global
influencing agenda as well as participating in WaterAid regional and global initiatives.
People Leadership:

• Encourage and promote empowering and collaborative leadership, effective

management, and a culture of openness, innovation and accountability in line with
WaterAid’s values.
• Support the recruitment of competent staff and effectively manage the team to deliver
high performance; develop team members in order to maximize their contribution to
the team and organization.
• Coach, guide, and mentor Programme Managers, M and other leaders of projects
and sub teams within the department so that they are effective as leaders and
managers in managing their teams.
• Create and maintain a positive environment conducive for high performance of the
department.
• Ensure proper staff performance management processes are undertaken and
maintained with people management responsibility, ensuring that all processes are
properly documented.

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 • Ensure the effective selection of new partner organisations and coordinate participative
relationships with partner organisations to understand partner needs and aspirations,
develop planning processes and provide appropriate guidance and support.
• Ensure that work within the program team(s) is planned and organized in a way which will
meet the organization’s needs in the most cost effective manner, ensuring that team
members are given appropriate workloads and are working efficiently.
• Build clear processes in each program to ensure organisational learning is prioritised and
systematically used in Project Cycle Management, external exchange and advocacy.
Cross organisation collaboration and networking:

• Support the CD to manage relationships with donors, IPs, Government, and other local
counterparts to streamline programs efforts for coordinated and integrated approach to
achieve programs results.
• Represent WAT in national CSO, donor, and government (and international) forums
related to WASH to influence thinking of other stakeholders on effective delivery of
WASH, and build WaterAid’s reputation as a sector leader
• Identify various donor priorities and funding opportunities for WASH interventions
including public health and climate change and play a lead role in development of high-
quality proposals and concept notes in response to these opportunities.
• Promote a culture for learning and knowledge management across the organisation.
Encourage effective documentation and sharing of learning through workshops,
seminars, exposure visits, sharing meetings etc.
• Promote interaction and collaboration between departments
• Represent WAT Tanzania in different taskforces, working committees, inter-sectoral
committees, networks, alliances, workshops and meetings as assigned.
• Deliver other cross organizational projects and/or initiatives as may be required by the
Country Director
• Ensure that WAT is appropriately represented and participates actively in relevant
coordination structures at the field level and provide lead as and where necessary.

Donor Compliance and Reporting

• In collaboration with the Business Development Manager, ensure effective compliance
with funding agreements through translated proposal documents, startof-project
workshops and training on donor guidelines.
• Effectively manage and lead the program teams to ensure appropriate funding agreement
reporting schedules, preparation of quality donor narratives and financial reports.
• Guide teams in preparing WAT’s annual and half-year program reports, consolidating
inputs into the country level report.
• Take leading role in the effective management and monitoring of partnership and funding
contracts ensuring adherence to quality standards and relevant donor requirements while
assuring community preferences.

Financial Management & Systems

• Review program budgets and ensure appropriateness and alignment with donor
regulations and project budgets.
• Work with Head of Finance and the assigned program budget holders for different WAT
projects to ensure close management of relevant budgets and expenditures in compliance
with donor guidelines and management account feedback.
• Prepare the program portion of donor budgets in collaboration with the Head of
Finance and relevant program staff and respond to or act upon reviews of all donor
financial reports for compliance and accountability.

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 • Work with the Head of Finance to ensure effective systems and logistical support
to programs, ensuring program managers understand and comply with finance and
procurement procedures & policies.

• Perform any other responsibilities, tasks or activities as reasonably required as the

above given that the duties and are not intended to be a complete description of all tasks.
Responsibilities may change to meet the evolving needs of WaterAid.

C. Key Competences, Skills, Experience and Knowledge

Qualifications, Knowledge, Skills and Experience

Essential
• A first Degree and Master's degree or higher, preferably in a discipline directly
or closely related to WASH, such as Water Resources, Engineering, Development
Management, or Public Health.
• Minimum ten (10) years professional experience and at least five (5) of which
should be in a senior management position in reputed international or national non-
governmental organization (NGO).
• At least 5 years of proven experience in leading development programs that
deliver transformational change through advocacy and influencing.
• Experience managing WASH projects and programs; experience with market-
based solutions, urban WASH, and/or results-based financing would be a strong
advantage.
• Competence in the application of WaterAid common approaches to work
including partnerships, convening, inclusion, systems strengthening, creating
behavioural change, and mainstreaming gender and inclusion of youth.
• Proven ability to innovate and develop a successful change agenda.
• Demonstrated ability to build collaborative partnerships and alliances for
influencing government policy and program delivery.
• Knowledge of policy and advocacy networks and social movements in
Tanzania & East Africa region.
• Knowledge of the WASH sector. This includes understanding sector trends,
regulations, and best practices, national and international development issues,
including experience working with key WASH sector donors.
• In-depth understanding of the WASH sector, key sector stakeholders and
critical blockages.
• Understanding of rights based approaches to development and how they
might apply to the WASH sector in Tanzania.
• Strong financial management skills including developing and managing
complex budgets, and experience in preparing donor progress and financial reports.
• Experience of leading the design and implementation of service delivery
projects; experience facilitating capacity building or institutional support activities
targeting staff and partners.

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 • Understanding of monitoring and evaluation tools, frameworks and
methodologies.
• Experience in managing multiple and diverse teams with different expertise
including M&E, public health and engineering and ensuring effective collaboration
between different departments such as policy, advocacy and influencing.
• Ability to manage change to effectively navigate transitions and guarantee the
execution of program improvements. Demonstrated expertise in leading, managing,
and motivating others, and building high-performing teams.

Desirable
• Specific experience managing WASH programmes
• Experience with gender, equality, and climate change
• Skills in digital data gathering, statistics and statistical analysis software
packages
• Professional skills in the preparation of research reports, policy design and
interpretation. Having a good number of publications of articles in recognized
journals is preferred
• Experience of policy dialogues and consultative sessions with government
and donors
• Experience and knowledge of the WASH sector/ issues is desirable with a
proven ability to analyze (qualitative and quantitative) sector trends
• Extensive experience in policy or communication campaigns.

Behavioural competencies

Essential
• Strategic thinker andable to see the bigger picture, challenges and
opportunities and create a long-term vision. Able to lead strategic discussions.
• Ability to take outputs from critical thoughts/analysis to inform ‘hands on’
problem solving.
• Excellent relationship management skills. Proven ability in building strong
working relationship with colleagues and a variety of stakeholders such as
government officials, partners and community members, donors, business leaders,
senior academics, other sector actors and high-level decision makers.
• Able to work with and across the organisation and other teams effectively.
• Excellent communication skills. Ability to present and act as a spokesperson
for WAT in a way that builds credibility and influence.
• Able to plan, prioritise and organise others; to work under pressure and meet
deadlines.
• Commitment to WaterAid’s values and a working style that reflects these.

Desirable Criteria
• Cross-cultural awareness and sensitivity.
• Ability to work to deadlines and under pressure.
• Strong proven delegation, time management and prioritizing skills.
• Flexible, patient and adaptable to a changing environment.

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 • Excellent interpersonal, communication and team building skills.
• Effective networking abilities.
• Excellent people management capabilities.
• Good public speaking ability in English.

D. Signatures

Approval

Approved by: Date Signature

Supervisee

Head of Department

People, OD Manager

Country Director

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JOB DESCRIPTION

A. About the role

Job Title Logistics Assistant

Place of work: Dar es Salaam, Tanzania

Grade: C (To be confirmed)

Contract type: Fixed term)

Reports to: Administration Officer

Direct Reports Drivers

Work Relationships Internal: Programme Managers, Project Officers, Procurement and

Administration Assistants, ALL other WAT staff, WaterAid EA Region,
& other Global staff.
 External: Partners, Communities, Government officers, Agencies, WAT
visitors, and Consultants hired in WAT for work.

A. Job Purpose

Job Purpose The Logistics Assistant will also assume the responsibility of a Head Driver. In
addition to driving he/she will have responsibilities for supporting the
Administration with all aspects of logistic issues within the Country Programme
as guided by the Administration office. S/He will be responsible to oversee work
on vehicle management, trip planning, and supervision of the drivers and
insurance of vehicles. S/he will collaborate and coordinate with all WAT
department managers to: determine transport requirements; coordinate the
movement of WAT vehicles; ensure and facilitate the appropriate use,
maintenance and repair of all vehicles and generators; create and/or modify
various systems to manage the movement of vehicles and personnel; keep
documents current such as registration, insurance, vehicle logs, daily inspection
reports, etc.; reconcile vehicle logs with total consumption reports and ensure
that the logs for vehicles and generators are updated on time and filed properly.

S/he will analyse the monthly reports from each vehicle and provide the report
to the management; monthly analyse the KMs distances (KMs) driven for project
support and Vehicle pool) and provide a report to the management; ensure that
input of data is input in Vehicle Management System is done regularly and that
required reports are produced. Act as liaison between WaterAid Tanzania local
government agencies and personnel necessary to keep WAT’s vehicle fleet
legal and roadworthy. Ensure that the addresses and key contacts for WaterAid
Logistic and communication purpose is well kept as per data protection policy
and updated periodically.

The position will be supporting the Country Director Office, OE and program
teams on Administration deliverables both during the office and whilst in the
field.
 B. Main Responsibilities and Duties

Vehicle Maintenance

• Ensure vehicles are repaired on time, safe, secure, clean and in good running
conditions
• In coordination and with the support of the Administration Officer carry out annual
assessments of vendors in all areas WAT is operating for fuel and car repairs/services.
• Conduct market surveys (in areas WAT is operating) garages, spare part dealers to
ensure that WAT is obtaining the best service and reasonable prices.
• Support Drivers follow up with garages to ensure that work is being done promptly and
as described in the work order and make sure the old spare parts which are replaced
are returned.
• Ensure that the vehicle log sheets are used at all times, properly completed. Closely
monitor with regional officers on the status of the logs.
• Arrange for the in-house driving /orientation and tests for the WAT employees and
ensure that the approval from the CD is retrieved and all the documents are filed
properly Advise management on policies and procedures for improving vehicle
operations and planning of travels.
• Provide updates on conditions of vehicles to the Administration Officer
• Collect total fuel receipts and log sheets from the all the offices
• Advise and assist international staff with regard to the possession of valid driving
licenses in Tanzania.
• In coordination with the Administration Officer identify and monitor a security system for
all motorized assets.
• Assess local transportation resources capacity, availability, expected costs and terms
and evaluate the infrastructure to determine the types of transportation (public
transport, WAT/vehicle etc...) that may be required
• Maintain vehicles in excellent condition. Deliver in a timely manner vehicle scheduled
for regular maintenance to garage facilities, and their rapid return to WAT.
• Using the vehicle inspection form check the vehicles daily and every Monday and
Friday issue the inspection reports
• Advise WAT on the condition of vehicles that are ready for replacement/disposal.
• Ensure 1st Aid kits are in all the WAT vehicles
Driving
• Provide driving services to transport both personnel and purchased or donated goods
of the project.
• Take care of the vehicle under her/his/ custody.
• Handle the motor vehicle and its accessories with due care;
• Check oil, tires, breaks and other electrical systems before starting vehicle driving.
• Drive vehicles with maximum safety and care and according to traffic regulations.
• Transport goods, equipment, tools and other materials from place to place as required
internal training of drivers on the usage of the 1st aid kit in case of emergency
Trip Planning and scheduling
• In coordination with user staff, determine transportation needs for the short- and longer
term. Develop and update transport plans.
• Familiarize staff with the use of vehicle management systems and forms having to do
with vehicle use, maintenance and repair (e.g., Work Requests, Total Fuel Cards,
Travel Authorizations, Parking Access Log, etc.).
• Train staff how to use the vehicle log and make sure that the trip leaders understand
their roles and responsibilities related to the management of the vehicle log
• Collaborate with all WAT departments to plan travel, and schedule drivers and
vehicles. Program vehicles logically and rationally and certify that they are used in a
competent and professional manner by all drivers.
• Create and maintain an administrative filing system for each motorized asset.
Ensure that documents are correctly filed in the equipment’s file in a timely manner.
• Ensure that all documents related to the assignment and use of WAT or leased project
vehicles are filled out, approved, signed, submitted and filed.
• Communicate the rules and regulations governing vehicle use to drivers and other
WAT and partner personnel.
• Work closely with the Program and Administration team at all levels to provide
transport for airport drop-offs, picks ups, meetings, etc. and ensure that payments are
made on time for the taxi drivers

Driver supervision

• In liaison with Programme Managers supervise the deployment and allocation of

vehicles and work to drivers.
• Asses the technical competencies and skills of drivers as part of the recruitment and
selection process.
• Supervise drivers and ensure they follow policies and procedures.
• Verify monthly fuel consumption and overtime.
• Ensure drivers are fulfilling the obligations and expectations of passengers. Get
feedback from program staff and manage vehicle/driver issues.

• Ensure driver maintains the vehicle in working condition which includes regular
maintenance, daily checklist, and cleanliness of the car inside and outside daily.

Insurance Claims and Permits

• Assist the Administration Officer in filing insurance claims related to vehicle accidents.
• Maintain vehicle accident/insurance claims file.
• Ensure vehicle insurance premiums are settled within 15 days of receipt of the invoices
from the insurance broker.
• Arrange for vehicle permits as per the local traffic regulations e.g. insurance, road
licenses, parking, safety weeks fees, etc.
C. Key Competences, Skills, experience, and Knowledge

Qualifications, Knowledge, Skills and Experience

• Degree in Logistics and Diploma or Certification in Motor Vehicle mechanics, or another

related field.
• A valid driving license with classes B and C achieved through a recognized institute.
• At least 10 years working experience.
• Excellent knowledge and skills in car troubleshooting
• Good communication skills, written and spoken.
• Must be able to use a computer with the key Microsoft office tools.
• Competency in WaterAid common approaches to work including partnerships, convening,
inclusion, systems strengthening, creating behavioral change, and mainstreaming gender
and inclusion of youth.
• Ability to work independently, and under pressure. Strong reasoning, decision-making,
and sound judgment.
• Excellent planning, prioritization, and communication skills

Key competences and Skills (expertise, behavioral competencies)

• Vey high level of personal and professional integrity, and character, especially in the
stewardship of resources, transparency and accountability.
• Trustworthy and reliable.
• Self-discipline and flexibility
• Good communication skills -both oral and written.
• Passionate about WaterAid mission and model values.
• Proactivity and practicing innovation and change.
• Team player, Inclusive and value diversity
• Good relationship and customer care skills.
• Driven by Impact and results oriented.
• Ability to act in a professional and ethical manner
• Ability to manage multiple assignments and demanding workload
• Firm belief in gender equality and diversity

E: SIGNATURES
Approval

Approved by: Date Signature

Supervisee

Line Manager/Supervisor
Head of Department

People, OD Manager

Country Director
 JOB DESCRIPTION
PROGRAMME LIAISON OFFICER
Program Liaison Officer
Job Title Program Liaison Officer

Place of work: WaterAid Head Office Dar es Salaam, Tanzania

Grade: D
Contract type: Fixed Term
Reports to: Country Director
Direct Reports: Nil
Work Relation- Internal: Internal Staff, Projects staff. WaterAid EA Region & UK,
ships other WaterAid offices.

External: partners, and institutions, service providers etc

Budget NA
Responsibility

A. Job Purpose

Job Purpose The Programme Liaison Officer will provide high-level administrative, and
programme support in planning, and coordination support to the Country
Director and Senior Leadership Team in delivering the organisation’s plans.

This will include liaison with internal and external stakeholders to follow up
on various commitments, ensure continuity of engagements, and respond
to opportunities.

A. Main Responsibilities and Duties

Executive Coordination

• Ensure that all delegated tasks and correspondences from the Country Director are
dealt with promptly and effectively, and that the Country Director is kept updated on all
relevant information
• Maintain the Country Director’s diary and itinerary to facilitate his/her work plan and to
avoid overlapping of tasks/events.
• Coordinate meetings for the Country Director and meetings with SMT to avoid conflict
of dates and events.
• Take minutes for SMT and other meetings as instructed and track action points.
• Ensure relevant reports, agenda and other information is provided and communicated
to various levels of management.
• Track and monitor the Country Director’s departmental budget.
• Coordinate any external events or conferences as requested by the Country Director.
• Coordinate documentation to the Country Director’s office requiring approval.
 • Maintain files related to the SMT and governance issues in conjunction with the Head
of People and OD.
• Ensure strict confidentiality and prudence in all communications accessed through the
email account of the Country Director and other channels and decisions
• Excellent customer service skills
• Support responses in writing to correspondences relating to policy and sensitive
matters.
• Provides high-level logistical and administrative support to the Country Director and
SMT (as required).
• Process invoices, cash advance requests, and expense reports for the office of CD.
• Coordinate executive travel and arrange logistics for a wide range of events, including
Regional and International meetings.
• Format documents for Executive presentations for internal and external meetings.
Submission of accurate, timely and relevant reports
• Maintain electronic Country Director’s Office and SMT files and document.
• Ensure Counterpart staff, partners and visitors are received warmly by the Country
Director’s Office, and that all request/messages to or from the Country Director are
rapidly addressed.
• Ensures meeting rooms are properly set up in coordination with IT [e.g. telecom and
projected slides, presentations] for important meetings involving CD.

Program Management / Coordination:

• Create business process and accompanying documentation plan to ensure all critical
Country Director’s Office records, including SMT meetings, audits, financial reports, risk
registers, and country registrations are current and active.

• Draft scopes of work and/or technical specifications and solicitation documents for
Country Director’s Office projects.

• Documenting and following up on important actions and decisions from project

meetings.

• Create and manage the Country Director’s Office Master Calendar: annual planning,
client surveys, among other duties.

• Plan and coordinate full range of logistics for Meetings & develop detailed budgets for
the activities.
Risk Management
• Coordinate Country Programme risk assessments and maintain risk registers.

• Track and report on implementation of risk mitigation plans.

Maintain interactions with internal and external stakeholders

• Be first point of contact of the Country Director in her/is absence, assessing priorities
and redirecting mail as necessary.

• Manage correspondence between donors, partners, other stakeholders and the

Country Director ensuring that good public relations are maintained.

• Promote cooperate image by professionally representing the Country Director internally

and externally and consistently exhibiting the attributes of WaterAid as an organization.
 • Representing the CD in fora and meetings with affiliates for which the Country Director
is a member when delegated to do so.

• Develop and maintain a database of key contacts.

Other Duties
Perform any other responsibilities, tasks or activities as reasonably required as the range of
duties are not intended to be a complete description of all.

B. Key Competences, Skills, experience, and Knowledge

Qualifications, Knowledge, Skills and Experience

• A bachelor’s degree in business administration, Law, Social, Programme Management,

Communications, Public relations, Development Studies, Political Science or other
relevant academic field. A Masters degree or professional qualification will be added
advantages.
• At least 5 years administrative, office coordination, communication, or governance
experience in the development sector.
• Competency in WaterAid common approaches to work including partnerships,
convening, inclusion, systems strengthening, creating behavioral change, and
mainstreaming gender and inclusion of youth.
• Track record of securing, successfully managing and reporting on significant grants
from institutional donors.
• Able and comfortable in working at both strategic and operational levels.
• Proven experience of preparing and managing budgets.
• Understanding of the donor compliance needs for a variety of humanitarian donors.
• Proven experience of preparing and managing narrative proposals and reports.
• Excellent IT skills, specifically in MS Office and database management.
• Strong IT skills particularly MS Office, Excel and Outlook, project management
databases,
Key competences and Skills (expertise, behavioral competencies)
• Highly innovative, motivated, and energetic individual who will be able to solve
challenges, communicate effectively and bring others along.
• Must be results orientated, efficient execution of work processes as assigned.
• High integrity, confidential, prudent judgment and demonstrated ability to follow
standards and policies.
• Ability to manage and satisfy multiple stakeholders.
• Proactive problem-solving, decision-making, and good judgement skills
• Good attention to detail and a methodical approach to your work.
• Excellent interpersonal skills including the ability to influence across the organization
and externally.
 • Strong time management skills with an ability to plan ahead, anticipate requirements,
problems and obstacles and manage competing priorities
• Excellent business partnering, and relationship building skills. Communicate effectively
with managers, colleagues, service providers, donors, grantees, and other
stakeholders.
• Communication oral and writing in English
• Experience in designing and implementing solutions in diverse thematic areas.
• Ability to work in a systematic and organized manner and attend details.
• Positive attitude and willingness to learn. Continuous implementation of service
improvement initiatives
• Creativity and innovation.
• Proactive problem-solving, decision-making, and good judgement skills.
• Ability to perform multiple tasks and balance competing priorities effectively and
efficiently.

A. Signatures

Approved by: Date Signature

Supervisee
Head of People & OD

Country Director
JOB DESCRIPTION

A. About the role

Job Title Administration Assistant -Front Office

Place of work: Dar es Salaam, Tanzania

Grade: C (To be confirmed)

Contract type: Fixed term

Reports to: Administration Officer

Direct Report Office cleaners

Work Relationships Internal: Heads of Departments, Program Managers, Finance Staff,

Executive Coordinator. ALL other WAT staff, WaterAid EA Region, &
other Global staff.
 External: Service providers, patners, government ministries/ agencies,
other institutions, consultants hired in WAT.

B. Job Purpose

Job Purpose Assistant will mainly ensure effective and efficient planning and management
of administrative support function including responsibility for front office and
visitor management, logistics, records and information management,
documentation, travel, accommodation facilitation and
upkeep and management of WAT’s property in Dar as Salam.

C. Main Responsibilities and Duties

Front Office support

• Supporting the Front Office to ensure that reception services including telephone calls,
letters, e-mail etc are provided in such a professional fashion that visitors are provided
with a warm welcome and that their needs are swiftly met.
• Repeat visitors and inform their hosts.
• Receive and respond to telephone and face inquiries, and email inquiries directed to the
organization
• Receive, open, correspondences addressed to WAT and channel to relevant Managers
and staff for action.

Administration support

• Receive, review, and initiate payment requisition rental, utility bills,

subscriptions or other service contracts (photocopier, internet and other machinery
servicing contracts) are renewed in a timely manner through maintenance of
a holistic Administration work plan and monitoring schedules.
• Support the Administration Officer in disseminating requests for proposal, receiving
bids and processing paperwork for the procurement committee.
• Manage and set meeting rooms for various meetings and engagements.
• Supervise office cleaning and maintenance staff and ensure general cleanliness of the
office.
• Support the Administration Officer in provision of logistic services including travel
arrangements, conference venue bookings, meetings arrangements, purchase and
issuance of travel tickets etc.
• Professionally welcome and manages WAT victors
• Regularly check the appropriate functioning of office equipments, (Extension,
photocopiers etc) make recommendations for repair or renewal and supervise
maintenance of office equipment. Update intercom list as staff changes occur.
• Support the Administration Officer to take stock of the consumables and ensures
availability to allow smooth running of the Office
• Take responsibility for maintaining spare keys to all offices, act as custodian of the
stationery and office supplies storage
• Perform basic office support and document processing services such as spiral
binding as requested
 Other duties

Other duties as may be assigned by Administration Officer and Head of POD

D. Key Competences, Skills, experience, and Knowledge

Qualifications, Knowledge, Skills and Experience

• A Diploma in management, business studies, administration, secretarial studies, or other

related field. A Bachelors degree will be an added advantage.
• At least 3 years’ experience in office administration, procurement and
• secretarial and support roles.
• Dependability and ability to maintain the highly confidential nature of administrative and
procurement work.
• Sound procurement knowledge and exposure, logistics administration.
• Vey high level of personal and professional integrity and trustworthiness. Proven integrity
and character, especially in the stewardship of resources, transparency and accountability.
• Extensive knowledge of office administration and management
• Knowledge of air ticketing, immigration rules, training and workshop venues, office
cleanliness, hygiene, gardening and groundkeeping
• Excellent planning and prioritisation skills
• Secretarial and Computer Skills in MS
• Windows, Word, Excel, internet explorer, Outlook Express or Microsoft
outlook Competencies
• Excellent communication skills, both written and oral
• Excellent relationship-building skills.
• Competency in WaterAid common approaches to work including partnerships,
convening, inclusion, systems strengthening, creating behavioural change, and
mainstreaming gender and inclusion of youth.
• Good customer care skills.

Key competencies and Skills (expertise, behavioral competencies)

• Strong relationship building. Building and managing relationships with key

stakeholders.
• Commitment to WAT’s Values and working style that exhibits our leadership
behaviours.
• Planning, Organising, analysis and Reporting
• Good skills in public speaking, documentation and information management.
• Proactivity and practising innovation and change.
• Flexible and adaptable approach to shifting patterns and hours of work, ability to work
flexible hours from time to time.
• A 'can-do' attitude and resilient character with the ability to manage expectations
• Team player.
• Inclusive and value for diversity
• Personal Integrity.
• Flexibility.
• Thoroughness.
 E. Signatures

Approval

Approved by: Date Signature

Supervisee

Line Manager/Supervisor

Head of Department

People, OD Manager

Country Director
 JOB DESCRIPTION

ICT FOR DEVELOPMENT (ICT4D) COORDINATOR

A. About the role

Job Title ICT for Development (ICT4D) Coordinator

Place of work: Dar es Salaam, Tanzania
Grade: E
Contract type: Fixed Term
Reports to: Head of Policy, Advocacy & Influencing
Manages: Nil
Work All WAT staff as Users, WaterAid EA Region & Water Aid UK
Relationships IT team

External: Partners, government offices – Local and National,

service providers, and consultants that may be hired in WAT.

B. Job Purpose

Job Purpose The main purpose of Information Technology Coordinator position is

to maintain an overall strategic and operational oversight of the IT
function with an aim to improve and meet the information technology
needs which demonstrably support and add value to the WAT core
business as per CP strategy and Global strategy. The ICT4D
Coordinator is responsible for introducing digital technologies and
innovation in WAT program and influencing initiatives. S/He will work
very closely with the programs, policy and advocacy, MEAL,
Communications and Research and Knowledge Management teams
to promote and explore innovative approaches, introduce ICT4D
elements to deliver greater quality programmes and impact for the
beneficiaries. In addition, the ICT4D Coordinator will administer and
maintain WAT ICT software and hardware infrastructure and systems
and ensure efficient and cost-effective delivery of ICT services. He/she
will also ensure that ICT infrastructure remain in tandem with
technological advancement while working with the SMT, RT and
London in advising on how emerging user and systems needs can be
met. The ICT4D Coordinator will be responsible for introducing digital
technologies and innovation in WAT program and influencing initiative
as a priority. In addition, the ICT4D Coordinator will administer and
maintain WAT ICT software and hardware infrastructure and systems
and ensure efficient and cost-effective delivery of ICT services.

C. Main Responsibilities and Duties

Programme Design and Implementation

 • Ensure that ICT4D is incorporated in WaterAid Tanzania programmes and is
visible on all relevant internal platforms.
• Identification of technological and innovative solutions for use in programs and
influencing to increase efficiency and impact as well as to overcome operational
challenges.
• Collaborate with Departmental and Unit Heads/Managers to develop and design
tools/solutions with high potential for impact and scale, in line with contextual
needs and gaps
• Take all necessary steps to introduce relevant technology options in programme
implementation and influencing.
• Support in the programme design to use ICT4D component to increase
efficiency and impact.
• Lead in providing technical support to all pilot and scale up programs with a
digital component whilst documenting the successes and lessons learnt.
• Ensure all necessary data safety and protection requirements are met as
required by the organization policies and practices.
• Collaborate with MEAL and other teams to improve organisational learning on
ICT4D for programme interventions.
• Work / Create links with WaterAid ICT global teams to facilitate sharing in
systems innovation and new technologies in the implementation of global IT/IS
strategies, knowledge and learning, on internal digital platform, on how
technology is being used in programmes.
Technical ICT Support
• Planning, analysis, specification design, documentation, training and
maintenance of information systems.
• Manage all IT support services and ensure that adequate level of support is
being provided to the organization and users.
• Setting up, maintaining, and providing technical support to all Departments and
Staff. General review of the IT setup, inspection of hardware and adjustment of
systems
• Implement and manage key systems and services that provide the required ICT
environment for WaterAid Tanzania. Systems support in installation
configuration and data migration of computers. This will include Active Directory
system and the domain controllers, DNS, DHCP, Exchange e-mail system, File
servers, share point services, shared drives, IIS, etc.
• Lead on the roll-out and implementation of new global systems in the Country
Programmes.
• Systems support in installation configuration and data migration of computers
• Ensure the roll-out and implementation of new global systems in the CP
• Ensure policies are implemented, functioning properly and corrective action is
taken if any violations are identified. Monitor and ensure that IT policies, such as
Internet, email and anti-virus policies are adhered to for all users
• Ensure that the off-site data warehousing facility is operational and running as
planned.
• Ensure standard backups are completed successfully on a daily basis and in
accordance with the established WaterAid procedures. Implements and
manages the storage facilities backup and archiving of critical data. Sharing of
common data and active devices and advise on offsite backup system.
• Lead on IT/data disaster recovery planning and in particular to maintain
strategies related to technical service provision and recovery.
• Ensure standard backups are completed successfully on a daily basis and in
accordance with the established procedures, ensuring that the tape head is
cleaned weekly, the tapes are rotated in a strict sequence, test restorations are
conducted on a regular basis and that the most recent weekly (or monthly) tape
is always kept off site and in a secure location. Additionally, ensure that the
offsite data warehousing facility is operational and running as planned. Ensure
availability of pooled knowledge in the event of a disaster.
• Responsible for registration and administration of WaterAid’s operating system,
software licenses, and IT assets.
• Support in creation of the WAT CP webpage on source.
• Responsible for registration and administration of WaterAid’s operating system,
software licenses, and IT assets.
• Maintain and regularly update thorough documentation relating to the network
configuration and its administration, detailing problem determination and
resolution, thus ensuring pooled knowledge in the event of a disaster and the
usual technical staff being unavailable.
• General review of the IT setup, inspection of hardware and adjustment of
systems
• Monitor and ensure that IT policies, such as Internet, email and anti-virus
policies are adhered to for all users.
• Maintenance of both the CP’s server and other IT infrastructure.
• Be a primary point of contact for hardware problems, maintenance and repair
with approved suppliers. Checks the genuineness of software’s and checks
internet capacity need vs usage and advise.
• Capacity building, identifying training and support needs for users and
developing and/or sourcing the training required to encourage WaterAid staff
knowledge, understanding and utilization of IT hardware and software deployed
at WaterAid such as the Spring.
• Make follow-ups on the recommendations to the CP from previous visits.

Management and planning

• Provide direction for the WAT ICT function in line with WAT’s overall strategic
direction, structure and programmes of work for the next five years and
spearhead its implementation.
• Develop and/or review WAT’s ICT policies & frameworks and ensuring that they
are implemented to meet international aid delivery standards of WaterAid.
• Produce financial plans for ICT function in WAT.
• In conjunction with the DTS and DoO ensure regular monitoring of ICT
infrastructure and systems to ensure that they continue to meet organizational
demand at the highest possible level.
• Ensure good communication and knowledge exchange between WAT and other
CPs in the region and also maintaining a close link with IT in London.
• Plan, implement, monitor and report that the ICT budget is used obtaining
competitive prices from suppliers, where appropriate, to ensure cost
effectiveness.
 Systems and Procedures
• Be primary point of contact for hardware problems, maintenance and repair with
approved suppliers. Checks the genuineness of software’s and checks internet
capacity need vs usage and advise.
• Assist strategy development by administering the whole cycle of systems
development, identifying possible IT requirements and outlining specifications for
specific solution, identifying software, hardware, and working practices required
to fulfill the functional specification as defined by staff, and planning and
implementing changes to elements to elements of the IT service.
• Capacity Building, identifying training and support needs for users and
developing and/or sourcing the training required to encourage WAT staff
knowledge, understanding and utilization of IT hardware and software deployed
at WaterAid such as the Spring.
• Monitor and ensure that IT policies, such as Internet, email and anti-virus
policies are adhered to for all users, implemented is functioning properly and
take corrective action if any violations are identified.

Learning and Development

• Keep abreast with new developments and advancements in information
communication technology (ICT) and make suggestions for improvements to
services provided.
• Identifies commonly recurring requests for assistance and provides solutions, on
how these can be prevented or minimized, through training, user awareness,
changes in configuration, etc. to WAT and its partner staff.
• Inform users of any anticipated downtimes and ensure that alternatives are
available to users for email communication.

Reporting
• Prepare monthly, quarterly, bi-annual and annual reports to the line manager on
IT related activities.
• Manage and ensure inventory of IT assets and responsible for year-end physical
count and report.
• Provide regular feedback to management on IT issues highlighting problems and
special initiatives taken.
• Plan, implement, monitor and report that the ICT budget to ensure cost
effectiveness.
• Provide troubleshooting solutions.

Staff capacity building

• Lead on staff capacity building on ICT for development (ICT4D) as necessary
solutions are introduced
• Provide ongoing support to staff as needed (targeted working sessions,
coaching and problem-solving) on ICT4D solutions introduced.

Others
• As a cross cutting function for all the posts, WAT expects the job holder to
contribute to ensuring equity and inclusion is mainstreamed in all activities;
fundraising and project management responsibilities.
 • Adhere to and promote the standards outlined in the Concern Code of Conduct
and associated policies to their team, beneficiaries, and be committed to
providing a safe working environment.
• Participating and contributing towards Concern’s emergency response, as and
when necessary.
Any other service/advise as deemed necessary and according to the IT situation in the
Country Program.

D. Key Competences, Skills, experience, and Knowledge

Qualifications, Knowledge and Experience

• Masters or Bachelors’ degree in ICT, Computer Science, Software Engineering,

Data Science or other related field.
• At least 10 years’ experience in ICT solutions in the implementation of
innovations, technology, and digital development programmes in the
development sector and in a busy computer systems environment.
• Supporting and troubleshooting Windows PCs, servers, printers and networks or
similar work environment; Microsoft or networking certifications on the above
platforms preferred.
• Knowledge of practical applications of software, database, network,
telecommunications, and systems
• Excellent business partnering, communication, supportive, collaborative and
team player; and interpersonal/ relationship building skills and customer service
skills
• Experience in designing business processes and implementing complex
solutions in diverse thematic areas.
• Good understanding of emerging trends in the Cyber Security field
• Local IT market awareness desired
• Good understanding of emerging trends in the Cyber Security field.
• A thorough understanding of anti-virus software and how viruses propagate and
infect.
• Good knowledge of peer-to-peer e.g. in workgroup consisting of Microsoft
Windows, server-based networking e.g. based on the domain model of Microsoft
Windows and Active Directory.
• Good knowledge of equipment for organizing, protecting, and troubleshooting
LAN and WAN hardware.
• Awareness of technologies for securely interfacing private corporate networks
with unsecured public ones, such as firewalls, proxy servers, and packet filtering
routers.
• Understanding of VOIP, SIP based telephony and Microsoft Lync software.
Key competences and Skills (expertise, behavioral competencies)
 • Self-motivated, initiative, work independently with minimum supervision
• Ability to plan ahead, anticipate requirements, problems and obstacles and
manage competing priorities.
• Excellent business partnering, communication, supportive, collaborative and
team player; and interpersonal/ relationship building skills and customer service
skills
• Experience in designing business processes and implementing complex
solutions in diverse thematic areas.
• High personal and professional integrity, ethics and demonstrated ability to follow
standards and policies.
• Good understanding of emerging trends in the Cyber Security field •
Positive attitude, flexibility, and willingness to learn.
• Creativity and innovation.
• Willingness to travel to the programme / project areas.
• Proven office organizational and management skills, strong ability to multi-task
• Strong time management, ability to prioritize, plan and organize work in a busy
environment
• Competency in WaterAid common approaches to work including partnerships,
convening, inclusion, systems strengthening, creating behavioral change, and
mainstreaming gender and inclusion of youth.
• Commitment to WaterAid’s values and ways of working.

E. Signatures
Approval

Approved by: Date Signature

Supervisee

Head of Department

Head of People, OD & Culture

Country Director
APPLICATION FORM
Please complete by typing all six pages of
this form in black ink.

Post applied for:

Do not attach a CV, as only the
information contained in this form will be
Where did you see this post advertised? considered during the selection process.

Please return this form to:

[email protected]
Personal Details
First Name:

Last Name:

Other name:

Male/Female:

Email address:

Telephone Nos:

Permanent Address:

Temporary Address/Current Location:

Job Application Form- WaterAid Page 1 of

7
Job Application Form- WaterAid Page 2 of
7
IMPORTANT INFORMATION - GUIDANCE NOTES ON COMPLETING APPLICATION FORM

COMPLETING THE FORM

Remember - make sure your application form is well presented to create a good impression.

 Please type in black ink.

 Job Description and Person Specification - read these carefully as they list the skills,
knowledge, qualifications and experience required.
 The text boxes in the “career history” section are expandable. Take a copy of your
completed form for your own reference.
 Education and Professional Qualifications – WaterAid is primarily interested in the
highest educational level you have achieved, as well as whether you have basic
numeracy and literacy skills in English.
 Please do not send in your CV unless specifically asked to. The application form is the only
information used for the final short-listing.

RETURNING THE COMPLETED FORM

Your completed application form should be returned to the email address [email protected]
and should arrive no later than the stated closing date. We are unable to consider late applications.

Only applicants who are short -listed will be contacted.

Please inform us if at any stage after submission of your form you decide not to proceed with your
application.

Job Application Form- WaterAid Page 3 of 7

Application Form

Please complete clearly and electronically and send to [email protected]

Date Of Application

Position Applied for

Personal Details
First name Last
Name:
(Ms/Miss/Mrs/Mr/Other)
Other Name:

Permanent Address

Temporary Address/
Current Location:

Telephone no. Home Work (discretion will be used)

Email Address

Qualifications / Training
Schools, Colleges, University etc.: If offered a post with WaterAid, you may be required to provide
evidence of your qualifications
Institution From To Qualification/results

Other relevant training or short in-service courses:

Course From To Details

Please continue on a separate sheet if necessary)

Job Application Form- WaterAid Page 4 of 7

Employment

Present or most recent employer (if appropriate): If offered a post with WaterAid, you will be required to
provide evidence of your employment

Name and address of

employer

Dates employed (month From: To:

& year)
Line Manager’s Job
Title:
Your Job Title

Summary of duties

Current / most recent

net salary
Reason for leaving

Notice Required

Other employment / experience (most recent first)

Please include experience relevant to this post, which you may have gained outside paid
employment, including voluntary work

Employer’s name & From To Position held and duties Reason for leaving
address

Further Information
Tell us how your experience, skills, knowledge and qualities make you suitable for appointment to this
post.

Please indicate your experience and what your actual role was in the following competency areas:

Job Application Form- WaterAid Page 5 of 7

 COMPETENCY 1).

Technical experience in leading, developing and implementing a WASH Strategy.

COMPETENCY 2).

Experience in developing and executing a funding strategy in collaboration with funding

units to increase funding portfolio for technical programme.

COMPETENCY 3).

Strategic leadership and people management

COMPETENCY 4).

Strategic experience in accountability, innovation, learning & knowledge management

COMPETENCY 5).
Cross organisation collaboration and networking:

COMPETENCY 6).
Donor Compliance and Reporting

References (your current or most recent employers)

In event of your being offered a position with WaterAid – Tanzania, we shall take up references
covering the full five years preceding your start with us. Wherever possible, referees should be
from the place(s) of employment, or education/training, or other establishments you have been
attached to during this period. Please name three referees even if you have been at the same
establishment for the past five years.

Referee 1
Name

Job Title

Employer

Address

Telephone no.

Email address

Relevant Dates of
Employment &

Job Application Form- WaterAid Page 6 of 7

Relationship with
Reference
Referee 2
Name

Job Title

Employer

Address

Telephone no.

Email address

Relevant Dates
of Employment
& Relationship
with Reference

Referee 3
Name

Job Title

Employer

Address

Telephone no.

Email address

Relevant Dates
of Employment
& Relationship
with Reference

I declare that, to the best of my knowledge, the information on th is form is correct

Signed: Date:

Job Application Form- WaterAid Page 7 of 7