Bhoomika ● +91-877-0886150
Khotle ● [email protected]
● linkedin.com/in/bhoomika
–khotle-971374274
OBJECTIVE
Experienced professional with 5+ years in customer service and strong
communication skills seeks to utilize expertise in fast-paced industries. Skilled in
fostering long-term relationships, understanding client needs, and delivering
customer satisfaction through effective solutions.
PROFESSIONAL
EXPERIENCE
Ezewin Pvt Ltd, Hyderabad India
Employee Care Assistant, May 2024 – present
● Strategically managing internal Employee
● Support new hires and build relationships on their first day
● Ensure accurate consultant coverage information in the system
● Handle salary hold, release, and reimbursements data
The Human Capital (Remote), India
Virtual Assistant, July 2023–12 Jan 2024
● Provide comprehensive virtual administrative support to client, managing
emails, calendars, and appointments efficiently.
● Conduct research and generate reports, presentations, and documents with
accuracy.
● Handle data entry, organize files, and ensure efficient document
management.
● Assist with travel arrangements and seamlessly coordinate meetings and
conference calls.
● Manage social media accounts, creating engaging content and scheduling
posts.
● Perform general bookkeeping and financial tasks, including expense tracking
and invoicing.
● Uphold confidentiality and professionalism when handling sensitive
information.
Wing Operations & Technologies (Remote), India
General Virtual Assistant, Nov 2022 –May 2023
● Provide comprehensive virtual administrative support to clients, managing
emails, calendars, and appointments efficiently.
● Conduct research and generate reports, presentations, and documents with
accuracy.
● Handle data entry, organize files, and ensure efficient document
management.
● Assist with travel arrangements and seamlessly coordinate meetings and
conference calls.
● Manage social media accounts, creating engaging content and scheduling
posts.
● Perform general bookkeeping and financial tasks, including expense tracking
and invoicing.
● Uphold confidentiality and professionalism when handling sensitive
information.
Lancesoft, Inc – Indore, India
Employee Care Assistant, May 2022 – Sep 2022
● Strategically manage 100+ internal clients
● Support new hires and build relationships on their first day
● Ensure accurate consultant coverage information in the system
● Handle salary hold, release, and reimbursements data
● Assist in payroll processing and resolve queries on timesheets, salaries, and
holiday schedules
Teleperformance (Flipkart Process) – Remote, India
Customer Support Associate, July 2020 –April 2022
● Resolves product/service problems by clarifying complaints, determining
causes, explaining solutions, expediting corrections, and ensuring resolution.
● Provides voice/non-voice customer support, handles payments/refunds,
coordinates with couriers.
● Assists new joiners, and contributes to team efforts.
Jagdalpur Motors Pvt. Ltd.– Chhattisgarh, India
H.R Executive, July 2019 – 2020
● Answered over 20 daily phone calls, conducting call interviews.
● Coordinated and scheduled appointments for candidates and managers,
ensuring punctuality.
● Managed HR activities, including recruitment, interviews, salary negotiation,
reference checks, and maintaining attendance and salary records in Microsoft
Excel.
New Edge Overseas Consultancy Pvt. Ltd. – Hyderabad, India
Student Advisor (Europe), Jan 2018 –Feb 2019
● Advise potential students on overseas education opportunities in-person and
via calls.
● Guide students on applications, visas, accommodation, and preparation for
studying abroad.
● Assist with applying to universities/colleges overseas and maintain accurate
records.
● Attend institutional camps to promote services.
● Handle student study visa filings.
EDUCATION ADDITIONAL SKILLS
BHARATHIAR ● Computer proficiency
UNIVERSITY – ● Good in Microsoft Office, with a
Hyderabad, India focus on Excel, Word
Masters of ● Good in Google Apps
Business
● Bilingual in Hindi and English
Administration in
● Communication skills.
H.R & Marketing,
● Problem-solving abilities &
May 2018
Worked underpressure.
