Mary Odhiambo Business Plan
Mary Odhiambo Business Plan
DECLARATION BY SUPERVISOR
I declare that this work has been submitted for examination with my approval as institution supervisor.
Name
Signature
Date
i
DEDICATION
I dedicate this work to my family who has supported both emotionally and financially towards the
completion of my business plan.
ii
ACKNOWLEDGEMENT
My appreciation goes to God for providing me with strength and knowledge to do this work. I also thank
the Friends College Kaimosi for providing me with materials and knowledge to make the work successful
and am also grateful to my family members and my supervisor for their moral support and encouragement
during the research.
iii
EXECUTIVE SUMMER
BUSINESSES DESCRIPTION
The name of the business will be Ndegez Guest House. It will be located in Kisumu town along Busia,
Bondo road opposite Kisumu International Airport 200 meters from Kisumu market
P. O. BOX 141-40101
Kisumu
Telephone 0794910061
E-mail: [email protected]
Ndegez Guest House will be a sole proprietorship form of business. It will be offerings quality and
reliable service to its customers in order to improve their live hood
MARKETING PLANS
The proposed business will use good strategy to get its targeted customers. The targeted customers will be
people within the town, business personals and tourist from other cities. Students from the institute are
also considered potential customers. To overcome competition the business will ensure that the services
offered are of quality and reliable. The business will offer its services at slightly lower price to attract
customers but ensure that profit margin is considered
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ORGANIZATION AND MANAGEMENT
The proposed business will be runed by are a team of competent staff leaded by the managing director.
Apart from leading the business the managing director will be in charge of receiving complaints,
implementation and appropriate intervention that meet the client need and standard.
OPERATION PLAN
The business shall ensure that all required facilities are in place at every time. This will ensure smooth
delivery of product and services to the customers. For the success of the business there shall be
convenience and liberty between the employer and employees in the business. And any other incurred for
the run of the business. This shall enable the business calculate its profit during annual preparation of the
financial plan
FINANCIAL PLAN
The estimate amount of the money that the business will require will be 800,000/=. The sources of income
will be from my personal savings 250,000/= and own donation from friends and relatives will be
150,000/= and bank and saving will be 450,000/= and the estimated operational money is ksh 850,000/=
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Table of Contents
DECLARATION .......................................................................................................................................... i
DEDICATION ............................................................................................................................................ ii
ACKNOWLEDGEMENT ............................................................................................................................ iii
EXECUTIVE SUMMER .............................................................................................................................. iv
ORGANIZATION AND MANAGEMENT ...................................................................................................... v
CHAPTER 1 .............................................................................................................................................. 1
1.0 BUSINESS DESCRIPTION ................................................................................................................. 1
1.1 Background of the owner .............................................................................................................. 1
1.2 BUSINESS NAME ............................................................................................................................ 1
1.3 BUSINESS LOCATION AND ADDRESS............................................................................................... 1
1.4 BUSINESS OWNERSHIP .................................................................................................................. 2
1.5 TYPE OF THE BUSINESS .................................................................................................................. 2
1.6 PRODUCT AND SERVICE ................................................................................................................. 2
1.7 JUSTIFICATION OF OPPORTUNITY .................................................................................................. 2
1.8 INDUSTRY ...................................................................................................................................... 2
1.9 GOALS OF BUSINESS/ OBJECTIVES ................................................................................................. 2
1.1.9 GOALS ........................................................................................................................................ 2
1.2.9 OBJECTIVES................................................................................................................................. 2
1.3.9 ENTRY AND STRATEGIES ............................................................................................................. 2
1.4 ENTRY PLAN................................................................................................................................... 2
1.5 FINANCIAL PLAN ............................................................................................................................ 3
CHAPTER 2 .............................................................................................................................................. 4
2.0 MARKETING PLANS ........................................................................................................................ 4
2.1 POTENTIAL CUSTOMERS ................................................................................................................ 4
2.2 BUSINESS COMPETITORS ............................................................................................................... 4
2.3 MARKET SHARES............................................................................................................................ 5
2.4 METHOD OF PROMOTION AND ADVERTISEMENT .......................................................................... 5
2.4.1 MEDIA ........................................................................................................................................ 5
2.4.2 SIGNBOARD ................................................................................................................................ 5
2.4.3 PRICING STRATEGY ..................................................................................................................... 6
2.5 SALES TACTICS ............................................................................................................................... 7
2.6 DISTRIBUTION STRATEGY ............................................................................................................... 7
CHAPTER 3 .............................................................................................................................................. 8
3.0 ORGANIZATION STRUCTURE .......................................................................................................... 8
CHAPTER 4 ........................................................................................................................................ 11
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4.0 OPERATIONAL PLAN .................................................................................................................... 11
4.1 REPAIR AND MAINTENANCES ...................................................................................................... 11
4.2 PRODUCTION STRATEGY .............................................................................................................. 11
4.2.1 PRODUCT DESIGN DEVELOPMENT ............................................................................................ 12
4.3 PRODUCT DEVELOPMENT ............................................................................................................ 12
4.3.1 Total monthly requirement ....................................................................................................... 12
4.3.2 WORKING SCHEDULE ................................................................................................................ 12
4.4 REGULATION AFFECTING OPERATION .......................................................................................... 13
4.4.1 Safety regulation ...................................................................................................................... 13
4.4.2 Rules and Regulations ............................................................................................................... 13
4.4.3 working condition ..................................................................................................................... 13
4.4.4 Government policy ................................................................................................................... 13
CHAPTER 5 ............................................................................................................................................ 14
5.0 FINANCIAL PLAN .......................................................................................................................... 14
5.1 PRE - OPERATIONAL COST ............................................................................................................ 14
5.2 Pre – operational cost for the business ........................................................................................ 14
5.3 WORKING CAPITAL ...................................................................................................................... 14
1.3 WORKING CAPITAL ...................................................................................................................... 15
5.4 CASH FLOW ................................................................................................................................. 15
5.5 PAYMENT/OUTFLOW ................................................................................................................... 15
5. 6 PROFORMER INCOME STATEMENT ............................................................................................. 16
5.7 BREAK EVEN ANALYSIS ................................................................................................................. 16
5.8 DESIRED FINANCING .................................................................................................................... 17
5.9 CAPITALIZATION .......................................................................................................................... 18
APPENDIXES .......................................................................................................................................... 19
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viii
CHAPTER 1
1
1.4 BUSINESS OWNERSHIP
Ndegez guest house shall be a sole proprietorship form of business and will be owned by Mary Adhiambo
I’ll gather the necessary resources required that is labour and capital to start the business. I choose sole
proprietorship form of business because of the following, all profit will be enjoyed by me, decision
making will be easier, I’ll require limited liabilities, and I’ll easily manage industry
1.8 INDUSTRY
The industry shall fall under hospitality industry. It shall employ both skilled and non-skilled workers to
reduce work load and to save time. According to research the business is marketable and does not require
too much capital to start the industry growing is stable.
1.1.9 GOALS
Business goal will aim at the following.
• To create job opportunity.
• Provide quality service to customers.
• To fill guest, need like resting
1.2.9 OBJECTIVES
The business will achieve the following Objectives.
• Increase sales.
• Maximize profit.
• Minimize cost.
• To expand my industry by advertising in radios, television, magazines, newspaper and also media
as well
GROWTH PLANS
The estimated amount of the money that business will require will be 800,000/= . The sources of
income will be from my personal savings 250,000/= and own donation from friends and relatives
will be 150,000/= and bank and savings will be 450,000/= and the estimated operational money
is ksh 850,000/=
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CHAPTER 2
• Pay bill
• Cash
• Credit card
My business competitors that are Caro’s guest house and back yard guest house also conduct the same
service that I am planning to offer. Backyard guest house started is business 2 years ago that is she has
stayed in the business for 2 years and the distance between backyard guest house andNdegez guest house
is only 2 kilometers. Caro’s guest house was started a year ago still adapting to market and is 4 kilometers
away from Ndegez guest house.
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2.3 MARKET SHARES
Due to research conducted by the owner of the business, Kisumu town has at least 50,000 people with
whom the business is expected. The market is also growing due to improved technologies which gives the
owner a positive attitude since there will be more people trading in the area since the business has two
competitors, the customers will be shared by three business as researched by the owner after two years of
running the business the customers increase from 1,000 to 12,500
Market share
20% Key
40% Ndegez quest house
Backyard guest house
Caros
40%
The business owner will use the following types of advertisement in order to create awareness to the
customers.
2.4.1 MEDIA
The business will use media such as television and radios to create awareness to the customers
2.4.2 SIGNBOARD
The entrepreneur will use three signboards to show the business location one of the wills be on the
junction, the other one will be in the market, the other will be near the police station.
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Cost of signboard 2000
2000×3=6,000
By sticking posters on walls of the streets and posts. Customers will be able to find out location of the
Ndegez guest house.
10 × 3=30
30 + 40=70
PROMOTION STRATEGY
The proposed business enterprise will use many ways to ensure that the service have been promoted.
• Offering training to employees. This will help improving skills and knowledge on how to
operate the business.
• Offering discount for first time guest to encourage them.
• Personal selling. This is where the staff is sent in the field to market the service offered
by the establishment
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2.5 SALES TACTICS
The proposed business Will sell to customers directly will also have agent who will inform people from
different places. It will also have customer cares service done through direct phone calls and short
messages service to ensure the satisfaction of customers. The business will employ the following tactics
to ensure good public relations in the business.
Building good relationship with members of the community where the business is located.
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CHAPTER 3
The proper management of business activities in order to attain the enterprise goals and objectives is
called organization. The manager will be general lead of the business activities. Subordinate staff will be
managed and supervised by the supervisor so as to achieve seriousness and respect within the business
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Sales and • Have diploma in sales and • Make decision on product and services.
marketing marketing • Duty to control sale department and
officer • Be of sound mind. maintaining.
• Be a Kenyan citizen. • Make schedule on advertisement
• Be computer literate.
• Be loyal and honest.
TRAINING
For new recruits before they start working, they will be given one-month training before they start
working. The training will be on the job training method since they will be training on how to carry out
their day to day duties.
The main purpose for the study is for them to get used to new environment and changes in the
establishment. This will ensure improve provision of services.
PROMOTION
The proposed business will have to motivate the workers in different ways the techniques will be
increasing the wages and salaries following certain protocols at the end of the year. Factors will be.
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• All employees who have increased their level of education will have to stand a
chance of being promoted.
• The most hard-working employee will be taken to next level. Experienced
employees will be promoted.
REMUNERATION TABLE ANALYSIS
The table below shows how the employees will be paid their salaries at the end of each month.
Job title Number Basic Allowance Monthly
salary salary
Manager 1 35,000 8,000 43,000
Assistant
housekeeper 1 15,000 5,000 20,000
Security
officer 1 10,000 2,000 12,000
Accountant 1 13,000 2,000 15,000
Room
attendant 1 8,000 1,000 9,000
Receptionist 1 8,000 1,000 9,000
Sales and
marketing 1 10,000 3,000 13,000
officer
Total 7 99,000 22,000 103,000
INCENTIVES
The proposed business will provide good working environment to its workers. Any overtime work will be
paid by the management.
LICENSE, PERMIT AND BY LAWS
LICENSE
The business license will be acquired from Nairobi City. It will be a single business permit falling under
category 595 and will cost ksh 1000 only.
PERMIT
There will be a health permit for attendant and housekeeper valid for one year.
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CHAPTER 4
11
4.2.1 PRODUCT DESIGN DEVELOPMENT
The proposed business intense to offer quality service to customers in their rooms. To maintain the
quality of service the employed staffs should ensure proper utilization of available resources and proper
storage after. Use.
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Lunch 1:30 pm to 2:00pm
Closing 2:00pm
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CHAPTER 5
14
1.3 WORKING CAPITAL
Obtained subtracting current assets for current liability.
WC= C.A -C. L
5.5 PAYMENT/OUTFLOW
Items Jan Feb Mar
Cash purchase 180,000 120,000 20,900
Credit 20,000 14,560 10,000
purchase
Salaries and 103,000 140,000 170,550
wages
Rent & rates 15,000 17,500 17,500
Property tasks 53,650 53,750 57,700
Power 3,000 3,500 3,590
Insurance 3,000 3,000 300
Maintenance 9,000 10,000 15,000
Leasing 500 650 1000
payment
Drawings 400,000 200,000 100,000
Interest 500 700 1,000
charges
Capital 4,400 5,650 67,580
expenditures
Telephone 900 1,500 1,500
cells
Stationary 2,000 2,700 2,965
Postage 1,000 700 1,000
Transport 2,000 2,800 2,955
15
5. 6 PROFORMER INCOME STATEMENT
Items
Sales 350,060
Expenses
Transport 2,000
Electricity 3,000
Total 124,500
16
87, 5000/40,500 × 100 = 216.049
Break-even point= % contribution/total fixed assets
216.049/68= 3.177
3.18%
Gross profit ratio = GDP/sales × 100
16,000/40,500×100= 0.395
0.4 %
Net profit ratio = Np/sales ×100
436,000/ 17, 0000× 100
= 38.99
= 40%
Return on equity =Np/capital × 100
= 3.85%
17
5.9 CAPITALIZATION
Items Amount
18
APPENDIXES
PROMISE LAYOUT
Managers office
Resting area
Flower garden
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BUSINESS LOCATION
MARKET
TTC
POLICE STATION
20