Benefit Administration
Expedia
1 Copyright ©2023 | Medi Assist. All rights reserved.
Why Medi Assist: Your best decision for excellent healthcare support
Top notch service delivery Comprehensive list of Best negotiated prices Pan-India presence ensures
models customized as per network service providers across India that we’re present
customer requirements as per Niva Bupa Insurer wherever you are
(Will increase slowly)
Robust and well-planned High level of customer
transition approach that satisfaction across all
makes every onboarding a service levels
hassle-free experience
2 Copyright ©2023 | Medi Assist. All rights reserved.
Important Note
Medi Assist Insurance TPA Pvt. Ltd. is a Third-Party Administrator appointed by Niva Bupa Insurance Co.
Pvt. Ltd. to facilitate claim settlements of Group Health Insurance Policy for Expedia employees.
Whereas, Marsh India is a registered Insurance Brokers by IRDA and have been appointed by Expedia to
intermediate the services between the TPA, Niva Bupa and the employee
Welcome Mailers will be triggered on 31 May’24 to all employees with login credentials
st
Dedicated email id for Expedia Employees followed by an escalation matrix
No Change in the insurance benefits as it’s remain as is. Only the enhancement is technology &
better employees experience
All claims can be submitted at Medi Assist portal effective 1 June’23 for the policy year
st
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Empowering convenience with our Web Portal & Mobile App
portal.mediassist.in Mobile App
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How can you reach us on WhatsApp?
Scan Me
1. Scan the QR code, or message us on - 7026669449
2. Drop us a "Hi"
3. Our bot will start a conversation with you
4. Choose from the following options:
• Track claim status
• Locate network hospitals
• Download eCard
• Download claim forms
• Locate Medi Assist offices
5. Get your queries resolved
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Claim
Process
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Claim Submission made easy through Online Channels
Claims can be submitted online via two online channels-
Through portal.mediassist.in Through App
7 Copyright ©2023 | Medi Assist. All rights reserved.
How-: Submit reimbursement/OPD claims online
Enter the username and
Open portal.mediassist.in on Click on the “Submit Claim” tab
password. Click on the
your browser. here
“Sign In” button
8 Copyright ©2023 | Medi Assist. All rights reserved.
How-to: Submit Reimbursement/OPD Claims
Online
Update user and bank details and also medical Verify your documents with the checklist to ensure
expenses; claimed amount is automatically calculated completeness. Upload documents and submit the claim online
Medi Assist sends you an instant notification regarding
submission of physical documents. You can now track your
document and claim in real-time Medi Assist
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How-To: Apply for eCashless on the Portal
Fill in all the necessary details in
Open portal.mediassist.in on
Click on the “Ecashless” on the the form. You can also choose
your browser and enter your
home screen your preferred hospital and
username and password
room type.
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How-To: Apply for Reimbursement Online
Collects all medical
documents (Bills,
receipts, Discharge
Beneficiary visits hospital summary, all reports and
for treatment tests, consultations etc.)
on discharge Medi Assist processes
the claim / Intimates
beneficiary if any
document shortfall
1
Approves/Denies the
Enter bank account details claim once the query
documents received
2 upload documents
Login to MediBuddy Update details of medical and submit the
portal and click on expenses claim online and Beneficiary to submit
submit claim submit the original original documents to
documents to Medi Assist helpdesk
3
Verify document submission helpdesk. executive
with the checklist
In case claim is
approved Amount gets
credited to Employee’s
account
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Thank You
12 Copyright ©2023| Medi Assist. All rights reserved.
