BRATHUSHA Trail
Scarborough, ON M1X 2B8
647-339-
[email protected]OBJECTIVE: Seeking a Medical Receptionist position that utilizes my extensive computer skills,
medical knowledge and experience in providing exceptional client/patient service
HIGHLIGHTS OF QUALIFICATIONS
Over 3 years of experience in Medical Office Administration and Customer Service: greeting
patients and visitors, answering calls, responding to patient inquiries, taking and processing
patient information, maintaining electronic appointment schedules, performing data entry, faxing,
photocopying, conducting follow-up phone calls to patients, organizing and maintaining patient
files
Familiar with tools to perform medical related tasks; experienced in Meditech and Nightingale
Committed professional with demonstrated knowledge of medical terminology and medical office
assisting/OHIP billing
Strong work ethic and demonstrated strength in maintaining the highest level of confidentiality;
able to handle stressful situations calmly and efficiently
Excellent command over spoken and written communication in English and Tamil
Self-motivated and flexible professional with well-developed organizational, planning and
problem-solving skills
Proven ability to multi-task and maintain a good relationship with the team and other staff
Computer skills: MS Word, Excel, PowerPoint, Access, Graphic Design and Internet
applications; experienced in dicta-typing; typing speed of 50 wpm
Diploma in Medical Office Administration
WORK EXPERIENCE
Medical Office Assistant (Part-time) 2012- 2015
Finch-Warden Clinic and Family Practice, Scarborough, ON
Greet patients as they arrive and direct them to assigned doctors
Answer telephone and provide information regarding medical procedures
Schedule and reschedule patients’ appointments by using Nightingale
Prepare professional correspondence, including e-mails and letters
Obtain and process patient information required to provide medical services
Enter patient demographics and insurance information into the system
Manage filing manually and electronically; scan patient’s documents and keep records
Order supplies and forms for the medical office
Perform ECG when requires by doctor
Medical Office Assistant (Field Placement) 2012
Rouge Valley Centenary Health System, Scarborough, ON
Scheduled and booked appointments for patients of the Cardiac Diagnostic Department over the
phone and in person using Meditech
Registered patients and provided direct patient care in line with the patient’s condition,
requirements and age
Sent notes to doctors and transcribed doctors’ reports
Kept files and documents organized, safe, and confidential
Scheduled and conformed appointments with patients
Customer Service Representative 2006-2014
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Burger King, Scarborough, ON
Welcomed customers and probed them for their food orders in professional manner
Advised customers on purchases and provided excellent customer service
Handled currency and credit transactions quickly and accurately
Calculated, balanced and reconciled cash drawers; prepared cash receipt records for the
manager at the end of the shift
Trained new employees on performing cash transaction and processing food orders
Maintained cleanliness of workplace
Customer Service Representative 2008 - 2010
Tim Horton, Scarborough, ON
Provided excellent customer service by greeting customers and promoting new products
Transferred food orders to the subordinates for getting it prepared, wrap and place in bags
Balanced cash draw at close of shift
Assisted in the training of new customer service representatives
Explained policies and regulations to new trainees
VOLUNTEER EXPERIENCE
Assistant Event Coordinator 2008-2013
Tamil Youth Organization, Scarborough, ON
Registered participants for a variety of community fairs and events; cooperated in organizing
events and maintained documents and records
Performed data entry operations to record details of community events and projects
Developed reports and documents about volunteers and submitted to the coordinator
Assisted in performing traffic and/or pedestrian surveys in order to improve provided services
Composed, typed, and distributed meeting agendas and minutes; prepared routine
correspondence for the coordinator
Established the administrative work procedures for tracking staff’s daily tasks
EDUCATION
Medical Office Administration Diploma 2012
Centennial College, Scarborough, ON
REFERENCES AVAILABLE UPON REQUEST
