[Severity:social 2O] [Ticket Id :3111916577] Twitter DMs Alerts :Nitesh Roy Official

23 messages

<[email protected]> Tue, 28 Nov, 2023 at 8:42 pm

To: [email protected]

Hi Nitesh,

Thank you for reaching out to us.

We tried calling you on your registered number to understand the concern in detail, however, we couldn’t connect as the call did not connect.

Please provide a different number and suggest a suitable time for us to call you back again or you can write back to us with the concern
mentioned in detail for us so we can work on it.

Regards,
Team Zomato

Nitesh Roy Official <[email protected]> Tue, 28 Nov, 2023 at 10:05 pm

To: [email protected]

Really sorry for the inconveniences

You can contact me at 8906059086 / 7908426057 tomorrow after 12 PM anytime

Sorry & Regards,

Nitesh Roy
Roys' Ghost Kitchen
[Quoted text hidden]

<[email protected]> Wed, 29 Nov, 2023 at 12:02 pm

To: [email protected]

Dear Partner,

We tried calling your again but the call went unanswered. We request you to please share the restaurant ID. We'll have a quick look into it.

Regards,
Team Zomato

On Nov 28, 2023 at 10:05 PM Nitesh Roy Official wrote:

Really sorry for the inconveniences

You can contact me at 8906059086 / 7908426057 tomorrow after 12 PM anytime

Sorry & Regards,

Nitesh Roy

Roys' Ghost Kitchen

On Tue, 28 Nov, 2023, 8:42 pm , <[email protected]> wrote:

Hi Nitesh,

Thank you for reaching out to us.

We tried calling you on your registered number to understand the concern in detail, however, we couldn’t connect as the call did
not connect.
 Please provide a different number and suggest a suitable time for us to call you back again or you can write back to us with the
concern mentioned in detail for us so we can work on it.

Regards,

Team Zomato

Mx-ID:[#21383151#]

Nitesh Roy Official <[email protected]> Wed, 29 Nov, 2023 at 12:12 pm

To: [email protected]

But I don't have received any single Call from Zomato

Please share your contact number Sir, so that I can contact you

Res id - 20739332

Thanks & Regards

Nitesh Roy
Roys' Ghost Kitchen
[Quoted text hidden]

<[email protected]> Wed, 29 Nov, 2023 at 1:14 pm

To: [email protected]

Hi Nitesh,

Appreciate your time over the call. As discussed, we're getting it checked with our team. We'll get back with an update soon.

Regards,
Team Zomato

On Nov 29, 2023 at 12:12 PM Nitesh Roy Official wrote:

But I don't have received any single Call from Zomato

Please share your contact number Sir, so that I can contact you

Res id - 20739332

Thanks & Regards

Nitesh Roy

Roys' Ghost Kitchen

On Wed, 29 Nov, 2023, 12:02 pm , <[email protected]> wrote:

Dear Partner,

We tried calling your again but the call went unanswered. We request you to please share the restaurant ID. We'll have a quick look
into it.

Regards,

Team Zomato
 On Nov 28, 2023 at 10:05 PM Nitesh Roy Official wrote:

Really sorry for the inconveniences

You can contact me at 8906059086 / 7908426057 tomorrow after 12 PM anytime

Sorry & Regards,

Nitesh Roy

Roys' Ghost Kitchen

On Tue, 28 Nov, 2023, 8:42 pm , <[email protected]> wrote:

Hi Nitesh,

Thank you for reaching out to us.

We tried calling you on your registered number to understand the concern in detail, however, we couldn’t connect as the call did
not connect.

Please provide a different number and suggest a suitable time for us to call you back again or you can write back to us with the
concern mentioned in detail for us so we can work on it.

Regards,

Team Zomato

Mx-ID:[#21383151#]

Mx-ID:[#21383151#]

Nitesh Roy Official <[email protected]> Fri, 1 Dec, 2023 at 10:54 pm

To: [email protected]

Respected sir, any update on the concern. I am still waiting for your response

Thanks & Regards

Nitesh Roy
Roys' Ghost Kichen
[Quoted text hidden]

<[email protected]> Sat, 2 Dec, 2023 at 11:38 am

To: [email protected]

Dear Partner,

Apologies for the time it is taking. Please allow us a bit more. We'll bring you an update soon.

Regards,
Team Zomato

On Dec 01, 2023 at 10:55 PM Nitesh Roy Official wrote:

Respected sir, any update on the concern. I am still waiting for your response

Thanks & Regards

Nitesh Roy

Roys' Ghost Kichen

On Wed, 29 Nov, 2023, 1:14 pm , <[email protected]> wrote:

Hi Nitesh,

Appreciate your time over the call. As discussed, we're getting it checked with our team. We'll get back with an update soon.

Regards,

Team Zomato

On Nov 29, 2023 at 12:12 PM Nitesh Roy Official wrote:

But I don't have received any single Call from Zomato

Please share your contact number Sir, so that I can contact you

Res id - 20739332

Thanks & Regards

Nitesh Roy

Roys' Ghost Kitchen

On Wed, 29 Nov, 2023, 12:02 pm , <[email protected]> wrote:

Dear Partner,

We tried calling your again but the call went unanswered. We request you to please share the restaurant ID. We'll have a quick look
into it.

Regards,

Team Zomato
 On Nov 28, 2023 at 10:05 PM Nitesh Roy Official wrote:

Really sorry for the inconveniences

You can contact me at 8906059086 / 7908426057 tomorrow after 12 PM anytime

Sorry & Regards,

Nitesh Roy

Roys' Ghost Kitchen

On Tue, 28 Nov, 2023, 8:42 pm , <[email protected]> wrote:

Hi Nitesh,

Thank you for reaching out to us.

We tried calling you on your registered number to understand the concern in detail, however, we couldn’t connect as the call did
not connect.

Please provide a different number and suggest a suitable time for us to call you back again or you can write back to us with the
concern mentioned in detail for us so we can work on it.

Regards,

Team Zomato

Mx-ID:[#21383151#]

Mx-ID:[#21383151#]
[Quoted text hidden]

<[email protected]> Sun, 10 Dec, 2023 at 10:23 pm

To: [email protected]

Dear Partner,

 e have received your request and wanted to assure you that our team is actively working towards resolving your issue. We will ensure that we
W
get back to you within 24 hours.We deeply value your patience in this regard.

Warmly,
Team Zomato

On Dec 02, 2023 at 11:38 AM Vishal wrote:

Dear Partner,

Apologies for the time it is taking. Please allow us a bit more. We'll bring you an update soon.
[Quoted text hidden]

<[email protected]> Mon, 11 Dec, 2023 at 11:49 am

To: [email protected], [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected]

Dear Shraddha and team,

Kindly provide us approval on sheet. meanwhile we are sending contract to Mx to not delay the process any further.

Best Regards,
Soumya Verma

<[email protected]> Tue, 12 Dec, 2023 at 6:37 pm

To: [email protected]

Dear Partner,
Greetings!

We apologize for the delay in addressing your reported issue with Zomato services.

We are actively investigating and working to resolve it promptly.

Your partnership is important to us, and we appreciate your patience.

Thank you for your continued patience and support.

Regards,
Komal

<[email protected]> Wed, 13 Dec, 2023 at 12:05 pm

To: [email protected], [email protected]

Dear Partner,

Please find the contract attached to go on Hybrid mode i.e. Zomato logistics plus self delivery. Kindly print the contract form and sign it manually.
Share the scanned copy of the form with us so we can take you on Hybrid logistics services. Kindly let us know if you have any questions.

Regards,
Team Zomato

On Dec 11, 2023 at 3:24 PM Nitesh Roy Official wrote:

Any update

Nitesh Roy Official <[email protected]> Wed, 13 Dec, 2023 at 12:44 pm

To: [email protected]
Cc: [email protected]

I understand. But I want to self deliver from 12 AM to 4 AM (whole night) when no delivery partner are available.

In morning, there are many delivery partner available. So, I don't need to deliver

Is there any option in Partner app to Switch between Zomato Delivery & Self Delivery

If available, I will ON self delivery at 12 AM night

Please reply ASAP, then I will signup the form & send

Thanks & Regards

Nitesh Roy
Roys' Ghost Kitchen
[Quoted text hidden]

<[email protected]> Wed, 13 Dec, 2023 at 4:20 pm

To: [email protected], [email protected]

Hi Nitesh,

Yes, you can opt for self delivery between 12:00 AM to 04: AM. Please share the scanned copy of the form with us. We'll take it forward from
there.
 Regards,
Vishal

On Dec 13, 2023 at 12:44 PM Nitesh Roy Official wrote:

I understand. But I want to self deliver from 12 AM to 4 AM (whole night) when no delivery partner are available.

In morning, there are many delivery partner available. So, I don't need to deliver

Is there any option in Partner app to Switch between Zomato Delivery & Self Delivery

If available, I will ON self delivery at 12 AM night

Please reply ASAP, then I will signup the form & send

Thanks & Regards

Nitesh Roy

Roys' Ghost Kitchen

On Wed, 13 Dec, 2023, 12:05 pm , <[email protected]> wrote:

Dear Partner,

Please find the contract attached to go on Hybrid mode i.e. Zomato logistics plus self delivery. Kindly print the contract form and
sign it manually. Share the scanned copy of the form with us so we can take you on Hybrid logistics services. Kindly let us know if
you have any questions.

Regards,

Team Zomato

On Dec 11, 2023 at 3:24 PM Nitesh Roy Official wrote:

Any update
[Quoted text hidden]

Nitesh Roy Official <[email protected]> Wed, 13 Dec, 2023 at 4:25 pm

To: [email protected]
Cc: [email protected]

Thank you for your response. I will send the scanned copy ASAP

Thanks again
[Quoted text hidden]
Nitesh Roy Official <[email protected]> Mon, 18 Dec, 2023 at 7:06 pm
To: [email protected]
Cc: [email protected]

Respected sir, I have attached the signed document for Hybrid Delivery system. Kindly check the attachment and do the needful ASAP

Thanks & Regards

Nitesh Roy
Roys' Ghost Kitchen
[Quoted text hidden]

<[email protected]> Tue, 19 Dec, 2023 at 4:12 pm

To: [email protected]

Hi Nitesh,

Thank you for sharing the requested documents. Let us quickly get it checked with our team.
We'll bring you an update ASAP.

Regards,
Team Zomato

On Dec 18, 2023 at 7:07 PM Nitesh Roy Official wrote:

Respected sir, I have attached the signed document for Hybrid Delivery system. Kindly check the attachment and do the needful
ASAP

Thanks & Regards

Nitesh Roy

Roys' Ghost Kitchen

On Wed, 13 Dec, 2023, 4:25 pm Nitesh Roy Official, <[email protected]> wrote:

Thank you for your response. I will send the scanned copy ASAP

Thanks again

On Wed, 13 Dec, 2023, 4:20 pm , <[email protected]> wrote:

Hi Nitesh,

Yes, you can opt for self delivery between 12:00 AM to 04: AM. Please share the scanned copy of the form with us. We'll take it
forward from there.

Regards,

Vishal

On Dec 13, 2023 at 12:44 PM Nitesh Roy Official wrote:

I understand. But I want to self deliver from 12 AM to 4 AM (whole night) when no delivery partner are available.
 In morning, there are many delivery partner available. So, I don't need to deliver

Is there any option in Partner app to Switch between Zomato Delivery & Self Delivery

If available, I will ON self delivery at 12 AM night

Please reply ASAP, then I will signup the form & send

Thanks & Regards

Nitesh Roy

Roys' Ghost Kitchen

On Wed, 13 Dec, 2023, 12:05 pm , <[email protected]> wrote:

Dear Partner,

Please find the contract attached to go on Hybrid mode i.e. Zomato logistics plus self delivery. Kindly print the contract form and
sign it manually. Share the scanned copy of the form with us so we can take you on Hybrid logistics services. Kindly let us know if
you have any questions.

Regards,

Team Zomato

On Dec 11, 2023 at 3:24 PM Nitesh Roy Official wrote:

Any update
[Quoted text hidden]

<[email protected]> Tue, 19 Dec, 2023 at 4:14 pm

To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected]

Hi Soumya,

Mx has shared the signed copy of contract. Please have a look into it.

Regards,
Vishal
[Quoted text hidden]

Nitesh Roy Official <[email protected]> Wed, 20 Dec, 2023 at 12:44 am

To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected]
 Just now I have one Live Order. Food is Ready. But it will be cancelled due to NO Delivery partner is available right now

That's why I want to deliver orders after 12 AM by myself

Please enable the option ASAP

Thank you
Nitesh Roy
Roys' Ghost Kichen
[Quoted text hidden]

Nitesh Roy Official <[email protected]> Wed, 20 Dec, 2023 at 1:01 am

To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected]

As I said, you can see here... Customers are ready to Order Food at Late Nights. But Delivery partners are not ready to Deliver

Waiting for the update of Hybrid Mode

Wishing a Good Result after this new Idea for my small Cloud Kitchen

Thanks again
[Quoted text hidden]

Nitesh Roy Official <[email protected]> Thu, 28 Dec, 2023 at 1:23 am

To: [email protected]
Cc: [email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected], [email protected], [email protected], [email protected],
[email protected], [email protected]

Any update on the process Sir ??

Thanks in advance
Nitesh Roy
Roys' Ghost Kitchen
[Quoted text hidden]

<[email protected]> Thu, 28 Dec, 2023 at 3:54 pm

To: [email protected]

Dear Partner,

We're extremely sorry for the time it is taking. Please allow us a bit more. We'll bring you an update soon.

Regards,
Vishal

<[email protected]> Wed, 3 Jan, 2024 at 6:37 pm

To: [email protected]

Dear Partner,

Greetings!

We apologize for the delay in addressing your reported issue with Zomato services.

We are actively investigating and working to resolve it promptly.

Your partnership is important to us, and we appreciate your patience.

Thank you for your continued patience and support.

Regards,
[Quoted text hidden]

Nitesh Roy Official <[email protected]> Wed, 3 Jan, 2024 at 7:14 pm

Draft

---------- Forwarded message ---------

From: <[email protected]>
Date: Wed, 3 Jan, 2024, 6:37 pm
Subject: [Severity:social 2O] [Ticket Id :3111916577] Twitter DMs Alerts :Nitesh Roy Official
To: <[email protected]>

Dear Partner,

Greetings!

We apologize for the delay in addressing your reported issue with Zomato services.

We are actively investigating and working to resolve it promptly.

Your partnership is important to us, and we appreciate your patience.

Thank you for your continued patience and support.

Regards,
Team Zomato