SERVICES PROFILE

AVEVA System Monitor

™

Real-Time System Monitoring to Help Your Operations Run Smoothly

AVEVA System Monitor is a software application – installed at your plant – that

continuously monitors your Wonderware applications and system hardware,
identifies upset conditions and alerts you to potential issues before they manifest
into real problems like software application errors or machine downtime events.
Optional professional system management services (in support of AVEVA
System Monitor) give you access to experts to install, configure and maintain
AVEVA System Monitor onsite for you, monitor your Wonderware solutions
24/7/365, and fine-tune your applications annually for peak performance.
Tailored for You

AVEVA System Monitor has been engineered to fit into y Identify and address issues early and avoid
your environment and give you proactive visibility into adverse effects on operations
your Wonderware software. It includes: y 24/7/365 monitoring and early notification of
y Intelligent Software Tools – Monitor Wonderware issues
software applications and system health for easy IT y Quicken resolution times with pinpoint error
maintenance detection
y Continuous Innovation – The evolving solution y Better manage system resources to improve asset
helps you to respond to new alert conditions and performance
environmental factors quickly and implement more y Effectively manage your staff with automated
effective corrective actions system management
Benefits y Reduce the volume of high priority issues
y Maximize system availability and increase your y Streamline the diagnosis process by understanding
production yield and revenue existing or developing issues in context

Your Production Plant

Line 1 Line 2 Line 3

Production Software on Production Software on Production Software on

Windows OS with Agent Install Windows OS with Agent Install Windows OS with Agent Install
Manager and Agent Manager and Agent Manager and Agent

Agent Alerts Agent Alerts Alerts Agent

Central Engineering

AVEVA System Monitor

with Local SQL Server

Alert Notifications

AVEVA Internal Automation

Support Support
Experts Team Partner

02 AVEVA System Monitor

What is Monitored by AVEVA System Monitor?

These are some of the many attributes, messages and

metrics monitored constantly:

y AVEVA System Platform, formerly Wonderware

(Platform & Engine): Runtime Attributes like Scan
AVEVA
Status, Redundancy/ Failover, ArchestrA Event Log
System
Error/Warnings, logged Script Issues Platform
y DI Objects: Connections/Scan Status, DAServer AVEVA
DI Objects
Status, ArchestrA Event Log Error/Warnings Historian

y AVEVA Historian, formerly Wonderware: Services

Status, Database Health, ArchestrA Event Log AVEVA
Errors/Warnings
System
y ArchestrA: ArchestrA Services Status, ArchestrA Manufacturing
ArchestrA
Monitor Execution
Event Log Errors/Warnings
System
y Manufacturing Execution System: Services Status,
Database Performance, ArchestrA Event Log Errors/
Warnings Hardware/
SQL Server Operating
y SQL Server: Internal Performance and Health per System
Microsoft SQL Server Management Pack
y Hardware/Operating System: CPU, Memory, Event
Logs, Performance Counters
y Other Supporting Software: Terminal Services, 3rd-
party IO Servers, and others

Improves Reduces Maximizes

Productivity Downtime System Utilization
y Eliminates guesswork y Identifies application y Enables preventive
y Provides detailed alerts degradation maintenance

y Streamlines diagnosing y Streamlines issue y Reduces complexity of

process resolution managing an automation
system

03 AVEVA System Monitor

Optional Professional Services (in Support of AVEVA System Monitor)

Annual System Health Review – Baseline and Improve Monitoring Services for AVEVA System Monitor -
Your AVEVA Application Performance Get the Most from Your Wonderware Software All
Available as an optional purchase for Customer FIRST Year Long
members, the Annual System Health Review service Also available as an optional purchase by Customer
provides you with expert technical resources to review FIRST members, the Monitoring Services for AVEVA
and baseline your current AVEVA application and the System Monitor give you access to AVEVA experts
operating performance of your solution. Proactively to receive, evaluate and respond to your AVEVA
maintaining the health of your AVEVA application and System Monitor alarms. AVEVA support professionals
system assets with AVEVA System Monitor can help can triage alert notifications 24/7/365 and quickly
you keep your operations running smoothly. respond to them and recommend corrective actions to
resolution. Our response model is based on the alert
Included Services and Components: handling process and escalation procedure as defined
y Installation and Configuration – We assess in conjunction with you, the customer.
and audit your AVEVA system performance and y With Monitoring Services for AVEVA System Monitor,
work with you to tune and stabilize your AVEVA feedback is delivered to you via monthly system
application to a requisite baseline. Once complete, health status reports which include:
we then install and configure the AVEVA System
Monitor application monitoring tool, so you or your y Overall health status for the month
designated partner can start to monitor your system y Critical, major, medium and minor system issues and
performance. errors for the month
y Wonderware System Tuning – To ensure optimal y Changes or corrections made to fix errors that
performance, an annual tune-up evaluates your occurred in the AVEVA environment
Wonderware software applications and their y Proposals for AVEVA system deviations to ensure the
respective platforms, helping you to adapt to system conforms to best practice standards
changing operating and business conditions.
y AVEVA System Monitor – The system monitoring
tool is included in the System Health Review. Your
staff can continue to use AVEVA System Monitor
as long as you maintain your Customer FIRST
agreement and elect the annual Health Check
Review.

Reaching and maintaining peak performance of your

automation system is a continuous process. Our System
Health Review is designed to help you get the most
out of your AVEVA applications and related systems,
increasing your Return on Investment (ROI) and
providing you with confidence in your plant operations.

04 AVEVA System Monitor

 Monitor Triage Respond Resolve

Wonderware experts Upon receipt Experts will evaluate Experts will conduct
monitor systems for of alert, experts error/alert condition(s) appropriate diagnostics
alert conditions will classify the type and begin problem and troubleshooting to
24/7/ 365 and severity of diagnostics and contact identify underlying
issue and initiate the customer issues and to attempt
appropriate response (if necessary) corrective actions

AVEVA System Monitor – Available in Three Variations

Basic – Without a license, AVEVA System Monitor can Full – With a license, AVEVA System Monitor is
be installed at any site to provide full-feature monitoring available to do full-feature monitoring of an unlimited
of a single machine. The user can change the single number of machines. A license can be acquired as an
machine at any time, on demand. Additionally, it can optional subscription for Standard and Premium-level
be used to monitor activation-based license acquisition Customer FIRST members, and it is included for Elite-
for all machines from the AVEVA Enterprise Licensing level members. It is also included with the purchase of
System at sites using Wonderware System Platform AVEVA’s Annual System Health Review.
2017 Update 3 or higher.
The AVEVA Customer FIRST Program is our
Limited – With the purchase of an Application Server comprehensive, fee-based software maintenance
subscription, a “limited license” allows AVEVA System and technical support program that helps you achieve
Monitor installation at the site to provide full-feature maximum benefit from your investment in AVEVA
monitoring of up to five machines. The user can change software. It includes access to our award-winning
those machines at any time, on demand. Limited technical support and services team to quickly resolve
also allows you to monitor activation-based license issues, software version upgrades and updates, and
acquisition from the AVEVA Enterprise Licensing valuable services and software utilities.
System.
To learn more, please contact your AVEVA
representative or visit us online at aveva.com

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All product names mentioned are the trademarks of their respective holders.

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