Designation - Associate Director

Location - Bengaluru, India

What impact will you make?

Every day, your work will make an impact that matters to your client, firm and yourself, while you grow in a culture of inclusion,
collaboration and high performance.
Our Strategy, Analytics, and M&A (SAMA) teams serve as Transformation Architects and play three key roles to design and lead
strategy-led transformation:
 Trusted Advisor - We bring strategy and technology driven transformation to Leaders
 Technology & Ecosystem Orchestrator - Our teams effectively integrate an ecosystem of technology partners, platforms,
and analytics capabilities into business to accelerate and enable the transformation
 Industry Specialists - We provide industry and sector domain expertise as well as proprietary data driven insight to
navigate uncertain times
As a leader in professional services, Deloitte is where you’ll find opportunities to succeed and realize your full potential.

The Team

Business leaders must act with conviction, in today’s world of complexity, uncertainty, and disruption. These business leaders need
clear, concise, well-informed perspectives on the important dynamics that are currently reshaping their business environments.
Our global network of Strategy & Business Design professionals draws on the strength of Deloitte’s suite of professional services
and industry experience to focus solutions on the real issues affecting businesses today. We work collaboratively with our clients
to link strategic vision to execution to achieve tangible, long-term value. From developing a strategy and evaluating M&A
opportunities to improving finance and operations functions, we have the experience and expertise to help clients act with
certainty and thrive.

Work you’ll do

The primary role of the Associate Director is to make direct contributions to client’s team by assisting them through in setting up
or expanding shared services across various competencies like IT, Finance, HR etc. The role will entail advising clients on operating
model, driving technology led transformation programs, sourcing strategy and vendor portfolio optimization.

The responsibilities of current role would include:

• Support client team on GBS/VMO activities which includes supplier strategy and execution, RFP/RFI rollout support,
contract change and control, governance and performance management, dispute and escalation management, billing
and commercial management, and 3P spend forecasting
• Establish and optimize best practices for vendor management - contracting, negotiations, vendor services
implementation and ongoing performance monitoring and management
• Provide POV on leading GBS best practices, ways-of-working and market trends to clients
• Implement best practices in GBS operations, including continuous improvement methodologies such as Lean and Six
Sigma, and analyze GBS data to identify trends, patterns, and opportunities for improvement, providing insights to senior
management
• Actively shape new solution development linked to new GBS market trends and client needs, e.g. publication of articles
or presentations for conferences
• Drive the execution of client entity-wide GBS transformation programs, from strategy development and design phase, to
optimization and implementation
• Prepare benchmark analyses to optimize client’s organizational structures and evaluate target operating models across
Centers of Excellence (CoE) and Shared Service Centers (SSCs) as well as global governance structures
• Develop and implement GBS strategies to improve operational efficiency and effectiveness across the organization,
aligned with the overall business objectives of the consulting company and its clients
• Lead the GBS team in providing exceptional service delivery, ensuring that all service level agreements are met or
exceeded, while managing teams and client relationships
• Act as a subject matter expert on GBS-related topics, providing guidance to stakeholders across the organization,
including participating in business development activities, such as sales meetings and proposal development, to promote
the consulting company's GBS expertise
• Leverage working knowledge of IT outsourcing, BPO/ITeS, GBS and shared services operating models

• Support preparation of solution/responses to RFPs/RFx and lead commercial solutions for market opportunities pursued
• Validate transition and transformation plan for contracting activities
 • Leverage standardized global program structure tools, templates and methodologies and draw learnings from other
geographies
• Work closely and collaboratively with teams to analyse client operations, brainstorm potential options, and make
recommendations
• Assist leadership to take strategic decisions and manage, build, and leverage client relationships
• Further support leadership in developing portfolio offerings and assisting in sales pitch
• Carry revenue management along with tracking, managing, and reporting of sales pipeline
• Drive cross leverage of capabilities across portfolio offerings
• Mentor junior team members across offerings on project work and delivering against team goals
• Create strong team of professionals by attracting external talent and strengthening in-house team

Qualifications

• 10-15 years of experience in GBS setup and strategy, Outsourcing advisory, VMO and complex PMO (PMO for multiple
portfolios and stakeholders across geographies)
• GBS experience for clients in CPG preferred
• Experience in managing and expanding global client along with dealing with client on a day-to-day basis and
independently managing client interactions
• Knowhow of executing technology led transformation programs
• Prior experience of working in pre-sales function responding to RFI, RFPs, and proposals
• Project management experience, with ability to lead and mobilize cross-functional teams and deliver complex and high-
impact programs
• General understanding of DevOps, ADM methodology along with familiarity on IT infrastructure considerations, data
centre operations, cloud etc. is a plus
• Knowhow of executing technology led transformation programs
• Good interpersonal and communication skills, both written and verbal
• Leadership qualities and the ability to mentor
• Willingness and ability to take initiative and learn independently
• Proficient user of Microsoft suite (advanced Excel, PowerPoint, and Word)

Key Skills

• Self-starter, actively seeking growth opportunities, sharing knowledge and experiences with others
• Understand clients and Deloitte objectives, align own work to objectives and set personal priorities
• Strong people skills to positively influence peers and other stakeholders
• Good networking and influencing skills
• Sound business awareness, understanding broader context of delivery impact on business
• Confident leadership and influencing style, able to make immediate impact with client stakeholders

Others

• Base location to be Bangalore/Delhi/Mumbai/Pune preferably

Your role as a leader

At Deloitte India, we believe in the importance of leadership at all levels. We expect our people to embrace and live our purpose
by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an
impact that matters.

• Builds own understanding of our purpose and values; explores opportunities for impact
• Understands expectations and demonstrates personal accountability to keep performance on track
• Actively focuses on developing effective communication and relationship-building skills
• Understands how their daily work contributes to the priorities of the team and the business
• Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top
talent
How you’ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their
strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn.
We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business
world. From on-the-job learning experiences to formal development

Programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.
Explore Deloitte University, The Leadership Centre.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of
benefits. Learn more about what working at Deloitte can mean for you.

Our purpose

Deloitte is led by a purpose: To make an impact that matters.

Every day, Deloitte people are making a real impact in the places they live and work. We pride ourselves on doing not only what is
good for clients, but also what is good for our people and the communities in which we live and work—always striving to be an
organization that is held up as a role model of quality, integrity, and positive change. Learn more about Deloitte's impact on the
world

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