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Consumer Rights Project...

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babitha22102006
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22 views13 pages

Consumer Rights Project...

Uploaded by

babitha22102006
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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CONTENTS

1. WHO IS CONSUMER?
2. MALPRACTICES IN MARKET PLACE
3. NEED FOR PROTECTING THE CONSUMERS
4. CONSUMER MOVEMENT
5. WAYS TO PROTECT CONSUMER
 CONSUMER FORUM
 CONSUMER PROTECTION ACT[1986]
 THREE-TIRE SYSTEM
6. PROBLEMS WITH CONSUMER MOVEMENT
7. CONSUMER RIGHTS
 RIGHT TO BE PROCTED
 RIGHT TO BE INFORMED
 RIGHT TO CHOOSE
 RIGHT TO SEE REDRESSAL
 RIGHT TO REPRESENT
 RIGHT TO CONSUMER EDUCATION
8. LEARNING BECOME WELL INFORMED CONSUMER

WHO IS CONSUMER?
A consumer is the one who purchases the
product for his/her own need and uses or consumes it.
A consumer cannot resell the good, product or service
but can consume it to earn his/her livelihood and self-
employment.
Consumer participate in the market place by
purchasing finial goods and services
As per their requirement. However consumer are
exploited in the market place because they do not insist
on their rights

MALPRACTICE IN THE MARKET PLACE:


In the marketplace, some common malpractices
include dishonest advertising, price gouging, selling
counterfeit goods, and engaging in unfair competition. These
practices can harm consumers and undermine the integrity
of the marketplace

NEED FOR PROTECTING THE CONSUMER:


Consumer rights empower individuals, ensuring
their safety and welfare in the marketplace. They provide a
legal framework to protect consumers from unfair trade
practices and exploitation.

CONSUMER MOVEMENT:
The consumer movement originated from
the necessity of protecting and promoting
consumer interests against unethical and unfair
trade practices. Consumers faced exploitation and
were often subjected to substandard goods and
services.
WAYS TO PROTECT CONSUMER:
 CONSUMER FORUM
Consumer forums are various organizations which were
formed as a result of the consumer movement in India. To
create awareness among consumers about consumer rights,
Governments give financial assistance to consumer forums.
Consumer forums also represent the individual consumers in
the consumer courts.
 CONSUMER PROTECTION ACT:
The Consumer Protection Act, implemented in 1986, gives
easy and fast compensation to consumer grievances. It
safeguards and encourages consumers to speak against
insufficiency and flaws in goods and services. If traders and
manufacturers practice any illegal trade, this act protects
their rights as a consume

 THREE-TIRE SYSTEM
The three tiers of government are: Union Government:
Manages the issues of the country. State Government
Manages the Issues of the states. Panchayats and
Municipalities: Manages the issues of district levels.

PROBLEMS WITH CONSUMER MOVEMENT:


The consumer redressal process is becoming
cumbersome, expensive, and time-consuming. Many a time's
consumers are required to hire lawyers. These cases require
time for filling and attending the court proceedings. In most
purchases cash memos are not issued hence evidence is not
easy to gather.

CONSUMER RIGHTS:
 RIGHT TO BE PROTECTED
Consumers have the right to be protected against hazardous
goods and services. Manufacturers are responsible for
providing safe products and adequate warnings about
potential risks.

 RIGHT TO BE INFORMED
Means right to be informed about the quality, quantity,
potency, purity, standard and price of goods so as to protect
the consumer against unfair trade practices. Consumer
should insist on getting all the information about the product
or service before making a choice or a decision.

 RIGHT TO CHOOSE
Any consumer who receives a service in whatever capacity
regardless of age gender and nature of service has the 'right
to choose' whether to continue to receive the service.
Example: Suppose you want to buy soap and the shop owner
says that he can sell the soap only if you buy a shampoo.

 RIGHT TO SEEK REDRESSAL


Right to seek redressal is defined as the right to seek
compensation due to damage caused by unfair trade the
compensation awarded practices and exploitation. depends
on the degree of damage. Consumers have the right to get
their claims settled in their favor in case of being cheated and
exploited by the producers.

 RIGHT TO REPRESENT
If any damage is done to a consumer, they have the right to
get compensation depending on the degree of damage. Right
to represent – This act gives the right of the consumer to
present before the consumer court and present their case of
disparity in the form of law.

 RIGHT TO CONSUMER EDUCATION


Means the right to acquire the knowledge and skill to be an
informed consumer throughout life. Ignorance of consumers,
particularly of rural consumers, is mainly responsible for
their exploitation. They should know their rights and must
exercise them

 LEARNING TO BECOME WELL


INFORMED CONSUMER
A better consumer would follow the right to information
(RTI) while buying goods. If a consumer is being cheated, he
or she can file a complaint in consumer case in court. A
consumer should always protect themselves from cheating,
black marketing and adulteration.
ISI stands for the Indian Standard Institute. The ISI mark is a
quality assurance symbol that certifies that a product meets
certain standards of safety, reliability, and quality.

AGMARK is a certification mark employed on agricultural


products in India, assuring that they conform to a set of
standards approved by the Directorate of Marketing and
Inspection an attached Office of the Department of
Agriculture, Cooperation and Farmers Welfare under
Ministry of Agricultural & Farmers Welfare
The green dot symbol (top-left) identifies lacto-vegetarian
food, and the reddish-brown triangle symbol (top-right)
identifies non-vegetarian food.

An official mark stamped on gold and silver articles in


England to certify their purity. 2. A distinguishing
characteristic or feature. Bears the hallmarks of genius.
BEE Star Label is a program run by the
Indian government's Bureau of Energy Efficiency under
Ministry of Power that promotes energy efficiency. The
program provides information on the energy consumption of
products and devices using different standardized methods.

Handloom Mark is the Government of


India's initiative to provide a collective identity to the
handloom products in India and can be used not only for
popularizing the hand woven products but can also serve as
a guarantee for the buyer that the product being purchased is
genuinely hand woven from India.
The Food Safety and Standards Authority of India (FSSAI)
was established in 2008 under the aegis of the Ministry of
Health and Family Welfare with the mandate for laying down
science based standards for articles of food and to regulate
their manufacture, storage, distribution, sale and import

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