GE Oil & Gas
Product Life Cycle Support Notice
Bently Nevada* Asset Condition Monitoring
Bently Nevada™ 3500/63 Hazardous Gas Monitor Phase 4
21 January 2015
Our Product Life Cycle Management Program is intended to help you proactively plan
the ongoing operation and maintenance of your Bently Nevada products by providing
information on the availability of parts and support. Notices such as this are issued at
life cycle milestones to inform you of changes and to provide recommendations on
how to move forward.
Contents Product Status Overview
Section Page This Lifecycle Notice is to inform you that the 3500/63 Hazardous Gas Monitor, which is
Product Status Overview 1 currently at P3 status, is transitioning to life cycle Phase 4 as of 21 January 2015 and is
Affected Parts List 2 planned to transition to Phase 5 on 31 Dec 2017. The 350800 Catalytic Bead Sensor
Product Support 2 will remain at P3 status at this time. It is recommended that customers migrate to GE’s
Specific Recommendations 2 replacement technology, the aspirated infrared system. These products were supplied
General Recommendations 2 exclusively for GE designed gas turbines for new installations and retrofits. Hazardous
Life Cycle Program Overview 3 Gas Detection Systems on GE Gas Turbine new units and future retrofits are being
replaced by a different technology that is not being supplied by Bently Nevada.
Phase 4 in our life cycle program means new spare parts are no longer available and
support is limited to repair, exchange, or remanufacture (subject to component
availability). Notice of last date to repair is typically issued several months1 before
transitioning to Phase 5.
Phase 5 in our life cycle program means that the product has no or limited support 2 and
is not recommended for continued use in a machinery protection application.
Customers are advised to migrate to an appropriate replacement product with the
assistance of their GE sales professional specializing in Bently Nevada Asset Condition
Monitoring.
Product Life Cycle Notice
LCN Number 125977141
Rev NC (01/15)
Page 1 of 3
Affected Parts List General Recommendations
3500/63 Haz Gas Monitor
GE recommends that as new technologies become available, our
Product Support
customers take the opportunity to improve their machinery
For support information, contact our Bently Nevada technical
protection and condition monitoring systems. This allows them to
support team by e-mailing
[email protected], by calling
keep pace with continually increasing competitive and regulatory
+1 775-215-1818 or by logging into www.bntechsupport.com.
demands for physical asset management, machinery protection,
and equipment reliability/availability.
You may also visit us at www.ge-energy.com/bently and
navigate to Technical Support for a list of technical support
phone numbers specific to your global location.
Specific Recommendations
The 3500 Hazardous Gas detection monitor and associated
sensor were developed for use on new unit GE Gas Turbines and
retrofits of GE gas turbines. The system introduced in 2008 and
was primarily sold through GE Energy’s Industrial gas turbine
plant in Greenville, SC. There were also retrofit sales through GE
Power Generation Services (PGS) and Control Solutions.
Due to limitations in the catalytic bead technology (sensor
poisoning, accuracy and drift), and the prospect of sensor
obsolescence, GE is now offering a different technology for new
units and future retrofits that is not supplied by Bently Nevada.
As always, we will honor our industry-leading 3-year warranty.
The 3500/63 and 350800 can currently be purchased for spare
parts replacements only. The transition to P4 for the Hazardous
Gas Monitor is intended to be followed by a transition to P5. It is
recommended that customers consider migration plans to
replacement technologies.
The 350800 Catalytic Bead Sensor will remain at P3 status until
further notice.
The 350810 Remote Calibrator will remain at P3 status until
further notice.
Please contact GE Control Solutions for new hazardous gas
detection retrofits.
Product Life Cycle Notice
LCN Number 125977141
Rev NC (01/15)
Page 2 of 3
Life Cycle Program Overview Notes
Bently Nevada Asset Condition Monitoring hardware utilizes a 1 While reasonable efforts are made to provide timely notices,
GE cannot guarantee minimum timeframes for advance
life cycle management program consisting of five basic phases: notification.
Phase 1: Product Release 2 Continued support availability in this Phase is subject to
Hardware is released for sale with full support including change without notice.
ongoing enhancements, custom modifications, new spare
*Denotes trademarks and/or registered trademarks in the United States
parts, and full repair capabilities. and other countries of Bently Nevada, Inc, a General Electric company.
Phase 2: Mature Product
Same as Phase 1 except that no new enhancements are © 2015 General Electric Company. All rights reserved.
planned. Custom modifications are still available, but
discouraged. A notification of last time to buy new systems
is typically issued several months1 before transitioning to
Phase 3.
Phase 3: Spares Only
Product is no longer available for new installations and no
new custom modifications are available. New spare parts
(including those for existing custom modifications) are still
available, and repair and support are provided as in Phases
1 and 2. A notification of last time to buy spare parts is
typically issued several months1 before transitioning to
Phase 4.
Phase 4: No Spares, Limited Support
New spare parts are no longer available and support is
limited to repair, exchange, or remanufacture (subject to
component availability). Notice of last date to repair is
typically issued several months1 before transitioning to
Phase 5.
Phase 5: Obsolete
The product has no or limited support2 and is not
recommended for continued use in a machinery protection
application. Customers are advised to migrate to an
appropriate replacement product with the assistance of
their GE sales professional specializing in Bently Nevada
Asset Condition Monitoring.
Product Life Cycle Notice
LCN Number 125977141
Rev NC (01/15)
Page 3 of 3
