HARD WARE AND NETWORKINGSERVICE LEVEL IV PRACTICAL ASSESSMENT

● Build internet infrastructure

● Migrate to new technology
● Manage and maintain small/medium business operation
Instruction Scenario
The Ministry of education has 2 building in its compound the average distance b/n these Building is
65 meter, each building has four floors. Assume that in average there are 8 users in each floor.
The company has 8GB/s of internet connection from the service provider. The ministry planned to
connect these 2 building through network and assigned as project manager.
The ministry is now wanted to implement network infrastructure which include the following
requirements

● To share file and other resource from central location

● To share e-mail schedule and task
● To store and share data from central data base
● To administer users from central location
● To host and update company website
● To insure the security quality of service

I. Objective of the project (Project Proposal)

● Plan
● Organize
● Design
● Implementation
● Test implementation
● Maintenance
● Documentation
II. Network Design Requirement Analysis:
● This concept consists of identifying, gathering, understanding the system
requirements such lists of the requirements hardware, software and other
requirements and their characteristics, developing threshold for performance to
distinguish its service.

1. Plan phase
1.1 Defining the goal of the project
1.2 Defining the objective of the project
1.3 Defining the responsible body
1.4 Necessary device
1.5 Resource required
1.6 Scope of the project
1.7 Sequence of the work activities
1.8 Cost of the project
1.9 Measurability
1.10 availability
 1.11 Achievability
1.12 Derivability
1.13 Necessary serve
2. Organizing phase
2.1 Organizing the necessary material
2.2 Organizing the task
2.3 Determine the start time
2.4 Determine the follow up procedure
2.5 Describe the facilitative of the project
2.6 Prepare necessary resource
2.7 Determine the all necessary resource
2.8 Determine the end time of the project
2.9 Analyzing the task
3. Designing the phase
3.1 Designing the physical
3.2 Designing the logical
3.3 Prepare site & resource
3.4 Use all necessary material as needed
4. Implementation phase
4.1 Install & configure all hard ware
4.2 Install & configure the soft ware
4.3 Install the necessary internet connection
4.4 Writing code requirement
5. Test Implementation
5.1 Evaluate efficiency of resource
5.2 Test all hard ware & soft ware are run as needed
5.3 Identify well & bad
5.4 Test its continuity
5.5 Test all soft ware error
6. Maintenance phase
6.1 Adverting the follow up
6.2 Improving the system
6.3 Develop PM
6.4 Develop RM
7. Documentation phase
7.1 Prepare the operational manual for the project user
 III. Network Design project Plan(Project Proposal)
No phase Activity to be performed Duration Required Responsibility
man power body

1 planning Defining the goal of project

Estimating total cost of project
Sequencing of the network 2 day 1 manager

Analyzing of the task

Determine the start the time is
2 organizing goal to follow 4 day 2 Technical
Describe the project
requirement facilitative
Designing the physical
Designing the logical
3 designing 3day 2 “
Preparing site facilitative and
resource
Install the configuration of 5 day
hard ware
4 Implementation Writing the code requirement 2 “

Evaluate efficiency of resource

Identify well and bad
5 Testing 2day 2 “
Implementation

Adverting the follow

Improving the system
6 maintenance 2 day 1 “

Preparing operational manual

for the project user
7 Documentation 3 day

1 “

IV. Network Design project Plan Time Table(Monthly Project Schedule)

Phases Week1 Week2 Week3 Week4

Plan
Organize
Design
Implementatio
n
Test.Implem.
Maintenance
Documentatio
n

V. Internet Infrastructure Requirement

1. Hardware requirement & it’s cost
No item description Unit measurement quantity Unit price Total
price

1 Server computer Dell 780 No 4 10000 40000

2 Client computer Dell 710 No 64 6000 38400

0

3 Router 24 port No 1 3000 3000

4 Switch 12port No 9 1200 10800

5 Printer Hp laser jet No 1 700 700

6 Scanner Hp laser jet No 1 5000 5000

7 Crimper UTP cable crimper No 4 150 600

8 Cable UTP cable Roll 2 500 1000

9 Fax Hp laser jet No 1 3500 3500

10 Cable tester UTP tester No 3 200 600

11 Modem No 1 1000 1000

12 RJ-45  packet 50 24 1200

To 450400
tal

2. Software requirement & it’s cost

No Item Description Unit measurement Quantity Unit price Total
price

1 Server operating Window server No 6 100 600

system 2008

2 Client operating Window 7 No 8 80 640

 system

3 Software application Ms office No 6:6 60:60 720

2007,ms Visio
2017

4 Driver Driver pack No 5 50 250

2016

5 Antivirus Smadav 2018 No 6 60 320

Tot 2530
al

3. Internet type & it’s cost (Monthly cost)

no item Description Unit /m Quantity Unit price

1 Internet connection Broad band GB 8GB 6000

Total 6000

4. Man power & it’s cost (Monthly cost)

No Item Description Unit Quantity Unit price Total price
measure
ment

1 Manager Managing the project No 1 6000 6000

activities

2 Designer Designing the project No 2 4500 9000

3 Purchaser Buying the project No 2 2500 5000

material

Total 20,000
 Project Design

VI. Prepare Maintenance Policy(If the network down)

Preventive/Corrective Maintenance:
Preventative maintenance activity Recommended frequency Recommendation

1. Check server error monthly

2. Check the performance of all client monthly

computer
3. Check all connectivity device Monthly
functionality
4. Update anti virus Monthly

Corrective maintenance activity Recommended frequency Recommendation

 1. Maintain any network problem When occurred according to SL
A

VII. Project service level agreement

Suppose you are working in the ABC company as IT system technician the ABC company can provide technical
support $ advice for the customer by introducing service level agreement.
Based on this determine your responsibility & company to introducing SLA
So to introduce the best SLA
1. # Objectives of SlA
- Provide technical support for customer needs
- provide single point contacts when service is requested
- provide advice
- provide guidance
- Rapid restoration of normal service
- Use SLA as communication on service
- Use SLA as conflict presentation tool
- To avoid wrong time in service
- To avoid wrong reason on service
2. # service provider response
- Support population such as
- Department
- Staff
- Individuals
- Other method organization
3. # hard ware standard & support level
- Desktop ,lap top of company-full support
- Mobile- connection with wife
- Printer – configuration
- Scanner – configuration
- Television full support
4. #Software standard & service level
- Office 2007
- Antivirus
- Operation system
5. #Complete contact information
- First name
- Last name
- Address
- Mobile number
6. # Type of device that explained the problem
- Clear the problem
- Clear price
- Clear the description the problem
- Clear the canes of the problem
- Clear the failed fart
7. # Response priority
- Response time
8. # Service measurement
- Customer satisfaction
- Call management
- Service availability
- Service achievability
9. # Modification& review
- Agreement valid until its expired
- Repair agreement per year
- Modify the agreement with new service