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WhatsApp auto reply message: the
complete guide for 2024
Joy Liu
F E B 07, 2 0 24
:
53% of mobile website visitors will leave if a webpage doesn’t load within three
seconds. - Google
The above research well illustrates that people nowadays are too spoiled to
wait. When it comes to customer service, customers are particularly eager for
your reply. 61% of customers would not come back if they had a terrible
experience.
What is WhatsApp auto reply?
WhatsApp auto reply allows you to set up auto-triggered messages to lessen
the workload and save costs. For example, creating away messages to inform
your customers instantly that you're OOO and let them know when you can get
back to them.
With WhatsApp Business API, you can do much more with auto reply. On top of
creating template messages, you can also define the scenarios or keywords
according to the situation. You can have pre-set template messages, also called
:
autoresponders, automatically triggered. These relevant automated messages
on WhatsApp can create value for your customers beyond office hours.
WhatsApp Business automated messages can be a great additional tool for your
marketing, sales, or support team. No matter if it's for chat routing or lead
qualification, you can guide customers through the automated flows.
Not sure what how WhatsApp Business can help? Here's everything you need to
know about WhatsApp Business.
If you don't have the budget right now, there is an auto reply built-in function
you can leverage on the free WhatsApp Business account. It is free of charge,
so there's no harm for you to try!
How to set up away message on WhatsApp for business?
You can set automated away messages when you are busy, out of the office, or
away from your phone. A default message will be generated and delivered
automatically to all or some of your contacts. You can also schedule away
notifications at a particular time, such as during non-business hours.
To set away message:
1. Go to More options > Business tools > Away Message.
2. Turn on Send Away Message.
3. Under Away message, select the message to edit it, then tap OK.
Options for scheduling message:
Tap Schedule to set a time for your away message. Choose from the following
:
options:
Always send: send an automated message any time.
Custom schedule: send an automated message only at a specific time.
Outside of business hours: send an automated message only during non-
business hours. You have to set up in business profile first.
Options for target recipients:
Tap Recipients to filter contacts who should receive your away message.
Choose from the following options:
Everyone
Exclude my contact: send away messages to contacts outside the address
book.
Everyone except not to send away messages to some selected contacts.
Only send to: only send away messages to selected contacts.
Do be aware that away messages can only be sent when there is an internet
connection.
How to set up WhatsApp Business greeting messages?
:
You can set up an automated greeting message on WhatsApp for your first-time
customers so that you can engage with them without being awkward.
Apart from sending automated replies when your customer approaches you,
you can also utilize this function to contact customers who have not been in
touch with you over the past 14 days to reheat the leads. These automated
:
messages on WhatsApp can have a better opening rate compared to email
marketing campaigns.
To set greeting messages:
1. Go to More options > Business tools > Away message.
2. Turn on Greeting message.
3. Stat editing by tapping the message under MESSAGE.
Options for target recipients:
Everyone
Exclude my contact: send away messages to contacts outside the address
book.
Everyone except not to send away messages to some selected contacts.
Only send to: only send away messages to selected contacts.
Remember to save all options you selected before leaving the settings page of
the greeting message.
64% of people across generations said that they prefer messaging to a call or
email.
Hubspot Marketing Statistics
:
WhatsApp auto reply & messages best practices
Setting up an automated reply function on WhatsApp is not rocket science, but
what takes you great strength is crafting the content, as the message itself is a
brand touchpoint. While a lengthy statement is not a common practice in social
messaging, you have to precisely convey your ideas and information using a
:
short number of lines for WhatsApp auto reply messages.
Let’s dive right into some practical tricks:
The first rule: be specific.
Don’t say, “We will reply to you as soon as possible.”
Say, “We will be replying within 12 hours.”
Book a Demo
Second, set your messaging style guide.
Home Blog Current Blog
Unifying
TA B L E O Fthe
C Olanguage
N TE N T S tone and message structure will strengthen your brand
image and allow your customers to relate the content to your business
immediately.
Use appropriate wordings
Avoid using industry jargon
Apply a friendly tone throughout the whole message
Use straightforward and understandable language
Learn to enhance your response using SleekFlow AI.
Third, tell customers your next step.
Telling your customers the “what's next” option will enhance customers’
confidence in your business and, hence, a higher retention rate. For instance,
you can send a report to your customers within three days after the complaint
is lodged. This can convince your consumers your company is well-prepared.
Their opinions are heard, and actions will be taken.
:
It’s become common for our customers to commend our service. They like
responding to the automated questions and commend our efficiency.
Yalu
C O - FO U N D E R , M O M O L I F E S T Y L E
Fourth, personalize your automated message on WhatsApp.
Maintaining a friendly relationship with your customers is vital for your
company’s success. Creating an excellent client experience can encourage
word-of-mouth promotion and expand your customer base through your
customers!
You can personalize your automated message with no sweat by simply adding
your customer’s name to it using variables. This can already wield a massive
impact on making your customer feel good.
:
Personalization is key to engaging conversations. Read our WhatsApp Flows
article to see how you can elevate personalized communication and make every
customer feel special.
Fifth, provide an alternative contact method.
Instances are store locations and phone numbers. You can also use an
integrated omnichannel inbox to allow customers to reach out to your brand via
various social messaging channels like Facebook Messenger, Instagram DM,
Telegram, and more.
:
Sixth, integrate visual elements.
55% of B2C (Business to Customer) content creators indicated that visual
elements should be prioritized. Indeed, most people prefer looking at photos
more than an enormous paragraph of wording.
Attach images or posters to your WhatsApp auto reply messages to improve the
performance, boost open rates, and increase engagement rates.
:
Bonus template for you to use for your auto reply:
Hey{Name}! I am your dedicated helper! Please enter the number to select your
language.
[1] 中⽂
:
[2] English
[3] Español
WhatsApp auto reply & message limitations
While the WhatsApp Business App is free, there are limitations to the features
provided. Comprehensive automation, message templates, integration of CRM,
and other third-party applications are not available as WhatsApp Business is
designed to cater to local small businesses.
For example, business owners can only set the away message for predefined
off-work hours, unlike WhatsApp Business API, which offers a 24-hour working
chatbot.
Other than that, only WhatsApp Business API supports green tick verified
business profiles, making it more reliable and trustworthy for your customers.
For a more detailed explanation, you can check out the differences between
WhatsApp Business and WhatsApp Business API.
Solution: WhatsApp Business chatbot
What are the upsides of WhatsApp chatbot?
Target
Benefits of WhatsApp chatbot
audience/user
Fastest reply ever. Always get acknowledged. A genuine
24/7 customer support. Ensuring that you are talking to
Customers
an official account if the companies are using Official
WhatsApp Business API
:
WhatsApp is suitable for a wide range of businesses
regardless of the company size. Reduce human
Enterprise resources for 24/7 customer support. Convenient
broadcast message function. Support multimedia
content, e.g., photos.
Utilize the WhatsApp Chatbot Broadcast function or
market automation could significantly reduce Marketers’
workload. WhatsApp is a proven effective means to
reach potential customers. The automated message can
Marketers
be customized—for example, a follow-up message for
clients two days after purchase. Support multimedia
content, e.g., photos, to make your message more
appealing.
Chatbot FAQ can enhance the efficiency of customer
service. The chatbot can first handle those more
Customer straightforward questions with preset replies. Chatbot
service reply could be practical resources like addresses, phone
numbers, or even location pins. Chatbots can be used to
conduct surveys.
Leads the customers down the sales funnel. The
WhatsApp Status can be used as a 24-hour promotion
Sales
banner. The chatbot could suggest related products and
up-sell effectively.
However, don’t be over-excited about what a chatbot can do on the free
WhatsApp Business App. As mentioned, there are only two types of built-in auto
reply templates, and it is not always easy to access WhatsApp's customer
support directly in case anything goes wrong.
That’s why you need a third-party expert platform like SleekFlow. With a visual
Flow Builder, you can easily create automated WhatsApp chat flows and guide
customers through the shopping journey.
:
When you integrate WhatsApp Business API with an all-in-one omnichannel
messaging solution powered by SleekFlow, the official WhatsApp Business
Solution Provider (BSP), you can also access these powerful WhatsApp
marketing tools:
Interactive messages: list messages, reply buttons
WhatsApp Broadcast
Multiple logins
Chatbots with WhatsApp autoresponder
Automated messaging rules and workflows with webhook calls
Lead generation tools
In-chat product catalog
Payment links
Integrations
:
Want to outcompete your peers with SleekFlow's
help?
Book your personalized demo with SleekFlow today and unlock the
potential of seamless communication
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How to set up the WhatsApp chatbot via
SleekFlow
Other than setting “leaving message” and “greeting message,” you can explore
:
more. On the SleekFlow platform, you could set up a template message to greet
first-time customers.
You can also have your own automation tab in WhatsApp via SleekFlow and plan
all the automated messages you want.
You can refer to the template below:
Hi, I am your dedicated assistant. It’s so lovely to meet you here!
We would like to handle your inquiry as soon as possible. Please select the
services below by entering the number. You can come back to the main page by
typing [0] anytime.
1. General inquiry
2. Address of stores
3. Product information and pricing
4. 24-hour aftersale support
5. Other suggestions
- Instagram
http://www.Instagram.com/abccompany
- Official Website
http://www.abccompany.com
Using the above example, when the customer enters [3], your auto reply
message could be your WhatsApp product catalog or a YouTube link to a
product introduction video.
On the other hand, if someone replies with [5], the autoreply message could be
directing your clients to file suggestions to a particular channel:
:
Hi, please send the information below to [email protected]. We
will process your email in 3-5 working days. We are so excited to hear from you!
Name:
Contact Number:
Related issue: Customer service/ Products/ Others
With auto replies, you could streamline the process and reply to your customers
timely and effectively!
9 WhatsApp Business auto reply messages
examples
Are you scratching your heads thinking about what to write for the away and
greeting messages? If you’re using WhatsApp Business, these are probably
some best WhatsApp automated messages samples for you!
After-hour message examples
Sample 1
Hi there! Thank you for reaching out to [your business name].
Our office hours are from [your operating hours], but we will get back to you as
soon as possible!
Sample 2
Thank you for getting in touch with [your business name]!
:
However, we are currently closed from [your operating hours]. Please leave us a
message, and we will get back to you as soon as we can.
Thank you for your understanding, and have a nice week ahead!
Holiday out-of-office message examples
Sample 3
Happy [holiday name]! [Your business name] is currently on a break till [resume
date].
You may browse through our online catalog for now, and we’ll get back to you
soon!
Sample 4
Wishing you a happy [holiday name]. Your inquiry has been received, and
someone will reach out to you soon. For urgent assistance, please call [your
business contact number].
Thank you, and enjoy your holiday!
Service outage notification examples
Sample 5
Thank you for your message, [customer name].
For your information, [your business name]’s website is currently under
construction until [end date]. Please drop us a message or contact us through
[your business contact number] for this period of time.
:
Your patience and support are very much appreciated. Have a great day!
Sample 6
Hi [customer name], thank you for reaching out.
We would like to inform you that there might be some delay in our product
delivery as [your business name] is having logistic upgrades to better serve our
customers.
We apologize for any inconvenience caused, and thank you so much for your
understanding.
Greetings message examples
Sample 7
Hello [customer name]! Thank you for your message.
We are currently having a high volume of inquiries, but we will try to get back to
you as soon as possible. Meanwhile, you can visit our website for related
information: [your company website]
Thank you for your kind patience!
Sample 8
Hi [customer name]! Thank you for contacting [your business name].
May I know how we can assist you?
Sample 9
Good day, [customer name]!
:
Thank you for your interest in [your business name]. Our customer service
assistants will reach out to you within the next 24 hours.
To find out more about our products and services, check out our website at
[your company website].
Talk to you soon!
Why use WhatsApp auto reply?
The essence of WhatsApp auto reply is acknowledgment. For instance, if your
customer service officers are offline or the line is busy, and customers are
expecting immediate replies. WhatsApp auto reply messages will ensure that
the customer is attended to.
The customer’s perception is your reality.
Kate Zabriskie
WhatsApp auto reply can also be used for the aftersale follow-up. After the
inquiry is processed, the chatbot can continue the conversation with customers
to show that your company values them.
What are the purposes of WhatsApp auto reply?
Automated
Automated Marketing Automated Sale
Customer Service
:
Building trust and
A customized message, as
reputation through
simple as addressing the
Through automation, outstanding
customers’ names or
the sales team could customer service.
specified messages for the
follow up with a more The message
different customer
significant amount of crafted is not for
journeys. The right
leads more promotion but
message delivered at the
efficiently. rather for
right timing could sustain a
education or
top-of-mind.
information.
Examples:
Automated Examples:
confirmation of Welcoming
Examples: Time-limited
meetings reminder message for new
birthday discount Product
Products updates customers Order
updates Latest articles or
Automatic reminders confirmation Out
tips sharing Applying for
for the remaining of business hours
promotion: “reply [1] to
goods in the notice Survey
apply.”
shopping cart invitation Overdue
Automated bills or reminders
receipts
To summarize, the virtue of WhatsApp auto reply is to be “fast.” It enables
enterprises to support consumers’ requests or inquiries quickly.
It also forms a part of the customer service escalation process. When some
queries require elaboration and discussion, the conversation can be routed to a
live agent.
Consumers will be notified if their ticket is in progress or finished. The process
will be more transparent. Enterprises can continue to communicate with
customers to boost their satisfaction and convert more sales opportunities.
Curious to see how the official WhatsApp Business API can interact between
:
merchants and customers? Talk to our team.
Discover the power of WhatsApp with SleekFlow!
Unleash your full potential with WhatsApp Business API. Your
customers are waiting!
Learn more
Frequently Asked Questions
What is WhatsApp auto reply?
How to set up auto reply in WhatsApp?
What are some examples of WhatsApp auto reply messages?
:
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