Effective as of 7 October 2020
Limited Warranty
This Limited Warranty does not override your statutory rights that cannot be
waived or limited by contract. Consumers are free to make a warranty claim under
this Limited Warranty. They may also exercise their statutory consumer rights.
Note: This Limited Warranty is valid only for chairs that you bought through authorised
channels (Products). Our authorised channels are the websites that are registered by the
Secretlab group of companies; and (b) any store registered in the name of a Secretlab entity on
online marketplaces (together, the S tores). Regretfully, we can't determine the authenticity or
original condition of products sold through other channels. Hence, we can't provide warranty
service for those products.
a. What our limited warranty covers
We warrant the following:
● The Product you bought will match the descriptions we gave you when you contacted
us, or through our Stores;
● The quality of the Product will be reasonably satisfactory; and
● The Product will fit your particular purpose if we promised that the Product would meet
a need you told us about, based on our records.
Your warranty will be valid for the following duration:
Product Warranty Period
Secretlab 2020 Series Chairs 3 years
Secretlab 2020 Series Chairs registered under the
5 years
Extended Warranty Program at s ecretlab.co/pages/redeem
All others 2 years
Our warranty starts from the date you received your Product. Your date of receipt will be the
date shown on our delivery records for your order.
We will repair or replace all defective Products. In the event we can’t fix a warranty failure, we
will reimburse you the purchase price that you paid, less the amount directly attributable to your
use before the non-conformance was discovered. We may also accept your request for a partial
refund as far as justified by the reduced value of the unrepaired Product if you opt to keep it.
EXCEPT AS EXPRESSLY PROVIDED IN THIS LIMITED WARRANTY, SECRETLAB EXCLUDES
ALL EXPRESS AND IMPLIED WARRANTIES UNDER ANY FEDERAL, STATE OR NATIONAL
LEGISLATION GOVERNING THE SALE OF CONSUMER GOODS. HOWEVER, SECRETLAB DOES
NOT DISCLAIM ANY STATUTORY GUARANTEE THAT CANNOT BE WAIVED OR LIMITED BY
CONTRACT UNDER THE LAWS.
b. What our limited warranty does not cover
Secretlab’s warranty commitments do not cover claims resulting from:
● wear and tear, or due to the aging of materials;
● minor deviations of the Products from images posted in the Stores or due to naturally
occurring variations in the materials used or manual assembly of Products;
● improper assembly, use or care, contact with animals, or site or environmental
conditions (such as environments with high heat, high humidity, high salinity or pollutant
gases);
● use in anything other than a domestic or private setting;
● contact with moisture (including, without limitation, due to conditions such as
hyperhidrosis or contact with aqueous or organic solvents), thermal degradation or
elements that are known to cause a breakdown of materials;
● modifications or failure to follow the recommended aftercare instructions; or
● abuse, negligence, accident, fire or water damage, transportation by the customer or
other causes beyond our control.
Please follow the A ftercare Guide and A
ssembly Guide to prevent your voiding of the Limited
Warranty. These instructions were included in your Product packaging and are available online
at secretlab.co (for US purchases); secretlabchairs.ca (for Canada purchases); secretlab.eu (for
purchases made in the region spanning the European Economic Area and Switzerland);
secretlabchairs.co.uk (for UK and Ireland purchases); and secretlabchairs.com.au (for Australia
purchases).
c. How to make a warranty claim
Please submit your warranty service claims within 14 days of noticing the defect. I f you have
not registered your Product with us, you must provide your order number to validate your
warranty. Submit your claims through the contact form or by writing to us at
[email protected] to ensure proper handling. You must provide us with a clear picture of
the alleged defect. If you refuse to send us the picture we need to process your claim, we may
assume that you have abandoned your claim or that it is invalid.
Secretlab's warranty service enables you to service your own Product. For defects in faulty
parts, we will ship the replacement parts to you free of charge, and provide you with the
necessary installation or assembly instructions. You may replace the parts by yourself or
through a third party, but we won't be responsible for any labour costs due to the replacement.
Replacements may vary slightly in looks from what you bought because some of our parts are
finished by hand. Replacement items will be warranted until the end of the warranty period for
the originals which they replaced or 30 days from the date you receive the replacement items,
whichever is later.
We may need you to ship back faulty parts to us. If so, we will arrange to pick up the defective
parts from you at our own cost.
Should you require us to repair or replace an item that is out of warranty, you will pay for all the
costs of repair and replacement. Examples of these costs include handling, transport,
packaging and shipment charges and customs duty.
d. Limitation on transferability of warranties
The Secretlab Limited Warranty applies to the original purchaser only. All subsequent owners of
the Secretlab Product acquire it "as is". Any attempt to transfer any warranty in violation of this
paragraph will void the warranty.
If you have questions about the transferability of your warranty, please contact Secretlab at
[email protected].
e. Limitations of our liability to you
WE ARE RESPONSIBLE ONLY FOR THE ACTUAL AND DIRECT DAMAGES YOU SUCCESSFULLY
PROVE IN COURT TO HAVE RESULTED FROM YOUR PURCHASE OF THE PRODUCTS. IN NO
EVENT WILL OUR LIABILITY TOWARDS YOU EXCEED THE PRICE YOU PAID FOR THE
PRODUCTS.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for:
● fraud or fraudulent misrepresentation;
● willful misconduct or gross negligence; and
● consumer protection that is mandated by statute and cannot be waived or limited by
contract, including willful injury to person or property pursuant to any mandatory law on
product liability.
f. Other important terms
The laws of the country in which the product purchase took place governs all adversarial
proceedings between you and Secretlab concerning this Limited Warranty.
For purchases made by consumers in Australia: T he rights described in this warranty are in
addition to the statutory rights to which you may be entitled under the Competition and
Consumer Act 2010 and other Australian consumer protection laws and regulations. Our goods
come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and for compensation for any other
reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or
replaced if the goods fail to be of acceptable quality and the failure does not amount to a major
failure.
For purchases made by consumers in Canada: R esidents of Quebec are governed by that
province’s consumer protection legislation. In Quebec, our goods come with guarantees that
cannot be excluded, including the guarantee that they must be usable for normal use (section
37 of the Act) and for a reasonable length of time (section 38 of the Act).
For purchases made by consumers in France: The rights described in this warranty are in
addition to the statutory rights to which you may be entitled under Articles L.211-4 et seq. and
Articles 1641 et seq. o
f the French Civil Code and other applicable French consumer protection
laws and regulations. In accordance with French consumer protection laws, the burden of
proving that a claimed defect did not exist at the time of delivery lies with Secretlab for two
years from the time of delivery. If the repair of the product takes 7 days or more, the remaining
warranty period will be increased by the time needed for the repair. Repaired or replacement
products or parts do not benefit from a new warranty and the warranty rights of the original
product remain applicable.
For purchases made by consumers in Germany: T he rights described in this warranty are in
addition to the statutory rights to which you may be entitled under §§. 434 ff. and 474 ff. of the
German Civil Code (BGB). In accordance with German consumer protection laws, defects in
goods or deviations from the sales contract are deemed to exist at the time of the delivery if
they become known within 6 months after product delivery. Thereafter, you must establish that
defects or deviations from the sales contract existed at the time of the delivery before you may
assert your rights under German consumer protection laws.
For purchases made by consumers in Ireland: If a product is defective, consumers may, in
addition to any other rights which they may have under consumer law in Ireland, avail
themselves of the rights contained in the Sale of Goods Act, 1893 (in particular Sections 12, 13,
14 and 15), the Sale of Goods and Supply of Services Act,1980 and the European Communities
(Certain Aspects of the Sale of Consumer Goods and Associated Guarantees) Regulations 2003
(S.I. No. 11/2003).
For purchases made by consumers in Italy: The rights described in this warranty are in addition
to the statutory rights to which you may be entitled under the Italian Consumer Code (Law No.
206 of 2005). In accordance with Italian consumer protection laws, defects in goods or
deviations from the sales contract are deemed to exist at the time of the delivery if they
become known within 6 months after product delivery. Thereafter, you must establish that
defects or deviations from the sales contract existed at the time of the delivery before you may
assert your rights under Italian consumer protection laws. Repaired or replaced products are
not covered by a new warranty.
For purchases made by consumers in Spain: T he rights described in this warranty are in
addition to the statutory rights to which you may be entitled under Law 1/2007 on Consumer’s
and User’s Rights. In accordance with Spanish consumer protection laws, defects in goods or
deviations from the sales contract are deemed to exist at the time of the delivery if they
become known within 6 months after product delivery. Thereafter, you must establish that
defects or deviations from the sales contract existed at the time of the delivery before you may
assert your rights under Spanish consumer protection laws. Where replacement parts are
delivered for self-installation or self-assembly, the replacement parts are warranted for 2 years
from their date of delivery – the warranty period for the rest of the chair components will not be
extended.
For purchases made by consumers in the United Kingdom: I f a product is defective, consumers
may, in addition to any other rights which they may have under consumer law in the UK, avail
themselves of the rights contained in the Sale of Goods Act 1979 (in particular Section 12), the
Supply of Goods and Services Act 1982 (in particular Section 2) and the Sale and Supply of
Goods to Consumers Regulations 2002.
