Hitachi Data Systems

Cloud Insights
NetApp
April 23, 2021

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Table of Contents
Hitachi Data Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Hitachi Vantara Command Suite data collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Configuring the Hitachi Vantara NAS data collector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Hitachi Ops Center data collector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hitachi Data Systems
Hitachi Vantara Command Suite data collector
The Hitachi Vantara Command Suite data collector supports the HiCommand Device
Manager server. Cloud Insights communicates with the HiCommand Device Manager
server using the standard HiCommand API.

Terminology
Cloud Insights acquires the following inventory information from the Hitachi Vantara Command Suite data
collector. For each asset type acquired by Cloud Insights, the most common terminology used for this asset is
shown. When viewing or troubleshooting this data collector, keep the following terminology in mind:

Vendor/Model Term Cloud Insights Term

PDEV Disk
Journal Pool Disk Group
Storage Array Storage
Port Controller Storage Node
Array Group, HDS Pool Storage Pool
Logical Unit, LDEV Volume

Note: These are common terminology mappings only and might not represent every case for this data
collector.

Inventory Requirements
You must have the following in order to collect inventory data:

• IP address of the HiCommand Device Manager server

• Read-only user name and password for the HiCommand Device Manager software and peer privileges
• Port requirements: 2001 (http) or 2443 (https)
• Log into HiCommand Device Manager software using username and password
• Verify access to HiCommand Device Manager http://<HiCommand_Device_Manager_IP>:2001/service/
StorageManager

Performance requirements
The following requirements must be met in order to collect performance data:

• HDS USP, USP V, and VSP performance

◦ Performance Monitor must be licensed.
◦ Monitoring switch must be enabled.
◦ The Export Tool (Export.exe) must be copied to the Cloud Insights AU.
 ◦ The Export Tool version must match the microcode version of the target array.
• AMS performance:
◦ NetApp strongly recommends creating a dedicated service account on AMS arrays for Cloud Insights
to use to retrieve performance data. Storage Navigator only allows a user account one concurrent login
to the array. Having Cloud Insights use the same user account as management scripts or HiCommand
may result in Cloud Insights, management scripts, or HiCommand being unable to communicate to the
array due to the one concurrent user account login limit
◦ Performance Monitor must be licensed.
◦ The Storage Navigator Modular 2 (SNM2) CLI utility needs to be installed on the Cloud Insights AU.

Configuration

Field Description
HiCommand Server IP address or fully-qualified domain name of the
HiCommand Device Manager server
User Name User name for the HiCommand Device Manager
server.
Password Password used for the HiCommand Device Manager
server.
Devices - VSP G1000 (R800), VSP (R700), HUS VM Device list for VSP G1000 (R800), VSP (R700), HUS
(HM700) and USP storages VM (HM700) and USP storages. Each storage
requires:

* Array’s IP: IP address of the storage

* User Name: User name for the storage
* Password: Password for the storage
* Folder Containing Export Utility JAR Files
SNM2Devices - WMS/SMS/AMS Storages Device list for WMS/SMS/AMS storages. Each
storage requires:

* Array’s IP: IP address of the storage

* Storage Navigator CLI Path: SNM2 CLI path
* Account Authentication Valid: Select to choose valid
account authentication
* User Name: User name for the storage
* Password: Password for the storage
Choose Tuning Manager for Performance Override other performance options
Tuning Manager Host IP address or fully-qualified domain name of tuning
manager
Override Tuning Manager Port If blank, use the default port in the Choose Tuning
Manager for Performance field, otherwise enter the
port to use
Tuning Manager Username User name for Tuning Manager
Tuning Manager Password Password for Tuning Manager

Note: In HDS USP, USP V, and VSP, any disk can belong to more than one array group.
Advanced configuration

Field Description
Connection Type HTTPS or HTTP, also displays the default port
HiCommand Server Port Port used for the HiCommand Device Manager
Inventory Poll Interval (min) Interval between inventory polls. The default is 40.
Choose 'Exclude' or 'Include' to specify a list Specify whether to include or exclude the array list
below when collecting data.
Filter device List Comma-separated list of device ID’s or array names
to include or exclude
Performance Poll Interval (sec) Interval between performance polls. The default is
300.
Export timeout in seconds Export utility timeout. The default is 300.

Troubleshooting
Some things to try if you encounter problems with this data collector:

Inventory

Problem: Try this:

Error: User does not have enough permission Use a different user account that has more privilege or
increase the privilege of user account configured in
the data collector
Error: Storages list is empty. Either devices are not * Use DeviceManager to check if the devices are
configured or the user does not have enough configured.
permission * Use a different user account that has more privilege,
or increase the privilege of the user account
Error: HDS storage array was not refreshed for some Investigate why this array is not being refreshed in
days HDS HiCommand.

Performance
Problem: Try this:

Error: * Confirm that Export Utility is installed on the Cloud

* Error executing export utility Insights Acquisition Unit
* Error executing external command * Confirm that Export Utility location is correct in the
data collector configuration
* Confirm that the IP of the USP/R600 array is correct
in the configuration of the data collector
* Confirm that the User name and password are
correct in the configuration of the data collector
* Confirm that Export Utility version is compatible with
storage array micro code version
* From the Cloud Insights Acquisition Unit, open a
CMD prompt and do the following:
- Change the directory to the configured installation
directory
- Try to make a connection with the configured storage
array by executing batch file runWin.bat
Error: Export tool login failed for target IP * Confirm that username/password is correct
* Create a user ID mainly for this HDS data collector
* Confirm that no other data collectors are configured
to acquire this array
Error: Export tools logged "Unable to get time range * Confirm performance monitoring is enabled on the
for monitoring". array.
* Try invoking the export tools outside of Cloud
Insights to confirm the problem lies outside of Cloud
Insights.

Error: * Configure only supported storage arrays.

* Configuration error: Storage Array not supported by * Use “Filter Device List” to exclude unsupported
Export Utility storage arrays.
* Configuration error: Storage Array not supported by
Storage Navigator Modular CLI

Error: * Check Export utility location.

* Error executing external command * Check if Storage Array in question is configured in
* Configuration error: Storage Array not reported by HiCommand server
Inventory * Set Performance poll interval as multiple of 60
* Configuration error:export folder does not contains seconds.
jar files
Problem: Try this:

Error: * Confirm that Storage Navigator Modular CLI is

* Error Storage navigator CLI installed on the Cloud Insights Acquisition Unit
* Error executing auperform command * Confirm that Storage Navigator Modular CLI location
* Error executing external command is correct in the data collector configuration
* Confirm that the IP of the WMS/SMS/SMS array is
correct in the configuration of the data collector
* Confirm that Storage Navigator Modular CLI version
is compatible with micro code version of storage array
configured in the data collector
* From the Cloud Insights Acquisition Unit, open a
CMD prompt and do the following:
- Change the directory to the configured installation
directory
- Try to make a connection with the configured storage
array by executing following command “auunitref.exe”
Error: Configuration error: Storage Array not reported Check if Storage Array in question is configured in
by Inventory HiCommand server

Error: * Open Command prompt and change directory to the

* No Array is registered with the Storage Navigator configured path
Modular 2 CLI * Run the command “set=STONAVM_HOME=.”
* Array is not registered with the Storage Navigator * Run the command “auunitref”
Modular 2 CLI * Confirm that the command output contains details of
* Configuration error: Storage Array not registered the array with IP
with StorageNavigator Modular CLI * If the output does not contain the array details then
register the array with Storage Navigator CLI:
- Open Command prompt and change directory to the
configured path
- Run the command “set=STONAVM_HOME=.”
- Run command “auunitaddauto -ip ${ip}”. Replace
${ip} with real IP

Additional information may be found from the Support page or in the Data Collector Support Matrix.

Configuring the Hitachi Vantara NAS data collector

The Hitachi Vantara NAS data collector is an inventory and configuration data collector
that supports discovery of HDS NAS clusters. Cloud Insights supports discovering NFS
and CIFS shares, file systems (Internal Volumes), and spans (Storage Pools).

Terminology
Cloud Insights acquires the following inventory information from the HNAS data collector. For each asset type
acquired by Cloud Insights, the most common terminology used for this asset is shown. When viewing or
troubleshooting this data collector, keep the following terminology in mind:

Vendor/Model Term Cloud Insights Term

Tier Disk Group
Cluster Storage
Vendor/Model Term Cloud Insights Term
Node Storage Node
Span Storage Pool
System Drive Backend Lun
Files System Internal Volume

Note: These are common terminology mappings only and might not represent every case for this data
collector.

Requirements
• Device IP address
• Port 22, SSH protocol
• Username and password - privilege level: Supervisor
• Note: This data collector is SSH based, so the AU that hosts it must be able to initiate SSH sessions to
TCP 22 on the HNAS itself, or the Systems Management Unit (SMU) that the cluster is connected to.

Configuration

Field Description
HNAS Host IP address or fully-qualified domain name of HNAS
Management Host
User Name User name for HNAS CLI
Password Password used for HNAS CLI

Advanced configuration

Field Description
Inventory Poll Interval (min) Interval between inventory polls. The default is 30
minutes.

Troubleshooting
Some things to try if you encounter problems with this data collector:

Inventory

Problem: Try this:

"Error connecting" with error messages “Error setting Likely caused by network connectivity issues or SSH
up shell channel:”or “Error opening shell channel” is misconfigured. Confirm connection with alternate
SSH client
"Timeout" or “Error retrieving data" with error * Try the command with alternate SSH client
messages “Command: XXX has timed out." * Increase timeout
Problem: Try this:
"Error connecting " or “Invalid login credentials" with * Check IP address
error messages “Could not communicate with the * Check user name and password
device:" * Confirm connection with alternate SSH client

Additional information may be found from the Support page or in the Data Collector Support Matrix.

Hitachi Ops Center data collector

This data collector uses Hitachi Ops Center’s integrated suite of applications to access
inventory and performance data of multiple storage devices.

Terminology
Cloud Insights acquires the following inventory information from this data collector. For each asset type
acquired by Cloud Insights, the most common terminology used for this asset is shown. When viewing or
troubleshooting this data collector, keep the following terminology in mind:

Vendor/Model Term Cloud Insights Term

Storage Systems Storage
Volume Volume
Parity Groups Storage Pool(RAID), Disk Groups
Disk Disk
Storage Pool Storage Pool(Thin, SNAP)
External Parity Groups Storage Pool(Backend), Disk Groups
Port Storage Node → Controller Node → Port
Host Groups Volume Mapping and Masking
Volume Pairs Storage Synchronization

Note: These are common terminology mappings only and might not represent every case for this data
collector.

Inventory Requirements
You must have the following in order to collect inventory data:

• IP address of the Ops Center server

• Read-only user name and password for the Ops Center software and peer privileges

Configuration

Field Description
Hitachi Ops Center IP Address IP address or fully-qualified domain name of the Ops
Center server
Field Description
User Name User name for the Ops Center server.
Password Password used for the Ops Center server.

Advanced configuration

Field Description
Connection Type HTTPS (port 443) is the default
Override TCP Port Specify the port to use if not the default
Inventory Poll Interval (min) Interval between inventory polls. The default is 40.
Choose 'Exclude' or 'Include' to specify a list Specify whether to include or exclude the array list
below when collecting data.
Filter device List Comma-separated list of device ID’s or array names
to include or exclude
Performance Poll Interval (sec) Interval between performance polls. The default is
300.

Additional information may be found from the Support page or in the Data Collector Support Matrix.
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