POM 5011: OPERATIONS MANAGEMENT
Name of course OPERATIONS MANAGEMENT
Course Code POM: 5011
Semester 2
https://padlet.com/tbuchner1/z9gp9dl5fpy1w46z
Duration of course One semester
Credit point 10
Contact hours per week 5 (3 Hrs Lecture; 2 Hrs Seminars)
Compulsory in MBA, MSc EIM
Language of Teaching English
Prerequisite course None
Elective course in None
Delivery Mode Lecture, Seminars, Presentation, case
study
Evaluation Mode Test 15%; Term Paper 25%; Assignment - 10%;
Exam - 50%
COURSE DESCRIPTION
The course is designed for practicing managers from different sectors, who are
aspiring to understand the impact of managing the operations to the
performance of the organization. It seeks to impart to students, knowledge and
skills about the processes involved in various production systems.
LEARNING OUTCOMES
At the end of the course, students should be able to:
Analyse the operational dimensions of the organizations to enhance
performance
Align operations with the mission, objectives and strategies of the
organization
Apply operations management models in decision making.
Innovate operations to attain a sustainable competitive advantage.
REQUIRED READINGS
Heizer, J., Render, B. (2008). Operations Management, 9 th Edition. Pearson
Prentice Hall, ISBN-13: 978-0-13-813454-9.
Hanson, M. A. (2013). Green ergonomics: challenges and opportunities.
Ergonomics, ISBN: 2012.751457.
Kumar, S. A., Suresh, N. (2008). Production and Operations Management. New
Age International Ltd, ISBN: 978-81-224-2425-6.
Davis, M.M., Aquilano, N. J., Chase, R.B. (2003). Fundamentals of Operations
Management, 4th ed., McGraw-Hill, London.
Stevenson, J. William (2005). Operations Management, 8th ed., McGrawHill,
London.
Salleh, et al. (2012). Green Lean Total Quality Information Management in
Malaysian Automotive Companies. Procedia Engineering, ISBN: 1877-7058.
RECOMMENDED READINGS
Heizer, J., Render, B. (2008). Operations Management, 9 th Edition. Pearson
Prentice Hall, ISBN-13: 978-0-13-813454-9.
Barnes, D. (2008). Operations Management: An International Perspective.
Jennifer Pegg, ISBN: 978-1-84480-534-1.
Kumar, S. A., Suresh, N. (2008). Production and Operations Management. New
Age International Ltd, ISBN: 978-81-224-2425-6.
Chase, R.B., Aquilano, N. J., Jacobs, F.R.(2001). Operations Management for
Competitive Advantage, 9th ed., McGraw-Hill, London.
Heizer, J., Render, B. (1993). Production and Operations Management:
rd
Strategies and Tactics, 3 ed., Printice-Hall, Englewood Cliffs.
COURSE CONTENTS
1. INTRODUCTION TO OPERATIONS MANAGEMENT
The nature of operations management (Transformation processes,
production inputs, Outputs, Production Resources and By-products)
Relevance to the production and service operations
Time-based categories of planning - Long-range operations planning,
Medium range operations planning and Short range operations planning
Requirements for effective production control
Relationship with other organizational functions.
2. CAPACITY SUPPLY AND DEMAND
Concept of capacity of a facility
Concepts related to volume (Capacity, Efficiency, Productivity)
Measures of capacity and determinants of a capacity
Capacity and demand management
Long-range capacity planning
Medium - range capacity planning
Forecasting capacity requirements
Applications of Cost - Volume Analysis (economies of scale)
Decision making strategies and techniques (capacity adjustment
alternatives).
3. FACILITY LOCATION
Objectives
Location considerations
Methods of location strategy
Weighted methods (Locational break-even methods, Center of gravity
method, Transportation method)
4. FACILITY LAYOUT
Objectives
Design considerations
Standard layout type
Assembly lines
Assembly line balancing techniques
Process layouts
5. JOB DESIGN AND WORK MEASUREMENTS
Introduction to human engineering - ergonomics
Human factors in system design
Measures of work systems design
Work measurement (time and motion study, work sampling, job design
factors)
Benchmarking and business process re-engineering
6. AGGREGATE PLANNING
Nature of aggregate planning
Aggregate planning strategies (capacity and demand)
Methods for aggregate planning
Aggregate planning in services
Master production schedule (MPS)
7. WAITING TIME MANAGEMENT
Importance of quality service
Customer satisfaction and waiting time
Important customer satisfaction factors and Service system design
concepts.
Waiting time theory and calculations.
8. OPERATIONS SCHEDULING
Defining job shops
Process layouts and scheduling techniques
Priority rules and evaluation criteria
Tools of shop-floor control
Scheduling workers in service operations.
9. ELEMENTS OF TOTAL QUALITY MANAGEMENT
Introduce quality gurus and their contributions
Define quality
Identify typical quality dimensions for goods and services
Define elements of poor quality costs and present successful quality
initiatives and quality awards/recognition.
