SITXCCS016 - Develop and manage quality customer service practices
CUSTOMER SERVICE EVALUATION FORM
Candidate Name
Workplace/Organisation
Date Prepared
Customer Service Policies and
Procedures to Evaluate
Customer Feedback
Customer # 1 Highlights of Customer
Service Experienced
Lowlights of Customer
Service Experienced
Areas of improvement
on Customer Service
Evaluation of Customer
Feedback
Customer Service Evaluation Form Version 1.0 Produced 07 October 2022
© Precision RTO Resources Page 1
Customer Feedback
Customer # 2 Highlights of Customer
Service Experienced
Lowlights of Customer
Service Experienced
Areas of improvement
on Customer Service
Evaluation of Customer
Feedback
Staff Member Feedback
Staff Member #1 Highlights of Customer
Service Practices
Lowlights of Customer
Service Practices
Areas of Improvement
on Customer Service
Evaluation of Staff
Member Feedback
Customer Service Evaluation Form Version 1.0 Produced 07 October 2022
Page 2 © Precision RTO Resources
Staff Member Feedback
Staff Member #2 Highlights of Customer
Service Practices
Lowlights of Customer
Service Practices
Areas of Improvement
on Customer Service
Evaluation of Staff
Member Feedback
Effectiveness of Customer Service Practices
Customer Service
Practice # 1
Customer Service
Practice # 2
Customer Service Evaluation Form Version 1.0 Produced 07 October 2022
© Precision RTO Resources Page 3
Challenges Experienced During Customer Service Provisions
Challenge 1
Challenge 2
Failures of the Policies and Procedures
Failure 1
Failure 2
Customer Service Evaluation Form Version 1.0 Produced 07 October 2022
Page 4 © Precision RTO Resources
New Approaches to Customer Service
New Approach 1
New Approach 2
Add more rows as necessary
END OF CUSTOMER SERVICE EVALUATION FORM
Customer Service Evaluation Form Version 1.0 Produced 07 October 2022
© Precision RTO Resources Page 5
