A SUMMER INTERNSHIP

TRAINING REPORT

ON

“HUMAN RESOURCE AT

INDIAMART INTERMESH LIMITED.”

(A Report Submitted in partial fulfilment of the

Requirement for the degree of Master of Business
Administration in SGT University)

(SESSION- 2023-2025)

FACULTY OF COMMERCE AND MANAGEMENT

SGT UNIVERSITY, GURUGRAM, 122505

SUBMITTED TO- SUBMITTED BY-

DR. YOGESH MHETA JANVI SURYAN
PROFESSOR MBA(GENERAL)
Faculty of commerce and management 3rd Semester, 2023-2025
SGT University 230609055
2
 BONAFIDE CERTIFICATE
This is to certify that Ms. Janvi Suryan, a student of Master of Business
Administration (MBA) at SGT University, has successfully completed her Project
Work titled “Human Resource at IndiaMART InterMESH Limited”. The project was
carried out in partial fulfilment for the award of the MBA degree at SGT University.

The project report has been prepared under my supervision and guidance, and it embodies
the original work of the candidate. The project has met the required standards and reflects
the knowledge and skills gained by Ms. Janvi Suryan during her time at IndiaMART
InterMESH Limited.

I wish her all the best in her future endeavours.

Supervisor's Name: Date:

Rammilian niranjan Seal & Signature:

Designation:

Relation Manager

Department of Business Administration

SGT University

3
 Declaration
I, Ms. Janvi Suryan, hereby declare that the project report titled “Human Resource at
IndiaMART InterMESH Limited” submitted in partial fulfilment of the requirements
for the award of the Master of Business Administration (MBA) degree at SGT
University is my original work.

This project report has not been submitted earlier, either in part or full, for the award of
any degree, diploma, or similar title at any other university or institution. The work
presented in this report is the result of my own efforts, and all sources of information and
data have been duly acknowledged.

I also confirm that the project was completed under the guidance of DR. Yogesh Mehta,
Department of Business Administration, SGT University.

Name: Janvi Suryan

MBA Program
SGT University

Date:
Signature:

4
 Acknowledgement
I would like to express my heartfelt gratitude to all those who have supported and
guided me throughout the completion of my project titled “Human Resource at
IndiaMART InterMESH Limited”.

First and foremost, I am deeply thankful to SGT University for providing me with the
opportunity to pursue this project as part of my MBA program. I am sincerely grateful
to my project guide, DR. YOGESH MEHTA, for their valuable guidance, constant
support, and insightful feedback throughout the course of this project. Their
encouragement and expertise were instrumental in shaping the direction of my work.

I would also like to extend my special thanks to the team at IndiaMART InterMESH
Limited, particularly the HR Department, for allowing me to work with them and for
providing me with practical exposure to HR recruitment processes. Their cooperation
and support have been invaluable.

Lastly, I am immensely grateful to my family and friends for their continuous

encouragement and motivation, which helped me complete this project successfully.

Janvi Suryan
MBA Program
SGT University

5
 CONTENTS

Sr.No. Topic Page No.

1. Industry Profile 7-10

2. Company profile 11-13

3. Objectives of the study 14-16

4. Scope of the study 17-19

5. Work done during my internship 20-21

6. Key learning during the project 22

7. Summary of the project 23

8. Conclusion 24

9. Suggestions 25-26

10. Bibliography 27

11. Annexure 28

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 Industry Profile
India MART is a leading B2B e-commerce company in India that connects
suppliers with buyers. It has around 60% market share in B2B e-commerce along
with partnerships with leading brands like Tata, Airtel, Hyundai, Bosch, Canon,
and a lot more. It trades almost everything from apparel, home furniture to
electronics, and building equipment.

Key Features;

1. Platform Type: IndiaMART operates as an online portal that facilitates

trade between manufacturers, suppliers, and buyers. It allows businesses to
showcase their products and services.

2. Target Market: Primarily serves small and medium enterprises (SMEs)

and large corporations looking for suppliers and business partners across
diverse sectors.

3. Product Categories: The platform features a wide range of categories,

including industrial goods, consumer goods, machinery, electronics, and
more.

4. User Base: Millions of registered users, including sellers and buyers,

making it a prominent platform for B2B transactions in India.

Business Model;

• Subscription Services: Vendors pay for listings and promotional services

to enhance visibility.

• Lead Generation: Indiamart generates leads for suppliers by connecting

them with potential buyers.

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Industry Trends;

• E-commerce Growth: With the rise of digital commerce, Indiamart has

capitalized on the increasing shift toward online procurement.

• Technological Advancements: Integration of AI and machine learning for

better matching of buyers and suppliers.

• Focus on SMEs: A significant portion of its user base consists of SMEs,

which are increasingly leveraging online platforms for sourcing and sales.

Competitive Landscape;

• Competes with other B2B platforms like Alibaba, Trade India, and others,
focusing on local markets and niche categories.

Financial Performance;

IndiaMART has shown consistent growth in revenue, driven by increasing user

engagement and expansion of its service offerings.

Future Outlook;

The company aims to enhance its technological infrastructure and expand its
product categories while increasing its user base through strategic marketing and
partnerships.

Overall, IndiaMART plays a crucial role in India's B2B landscape, supporting the
growth of various industries by facilitating seamless trade.

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 Overview of India MART
● IndiaMART InterMESH Limited is India’s largest B2B online
marketplace, connecting buyers with supplies. The online channel focuses
on providing a platform for buyers, who can be SMEs, large Enterprises as
well as individuals. Buyers typically gain access to a wider marketplace;
diverse portfolio of quality products to choose from and tap a one-step-
shop which caters to all their specific requirements, thereby aiding the
discerning buyer make well-informed choices!

● IndiaMART InterMESH Limited offers a platform and tools to over 2.6

crore buyers to search from over 3.3 crore products and get connected with
over 22 lakh reliable and competitive suppliers. Founded in 1996, the
company’s mission is ‘to make doing businesses, easy’

● IndiaMART.com has won numerous awards over the years, which

include coveted Red Herring Award, Emerging India Award, among
others. The company has also been widely covered by media for its
pioneering role in promoting SME business in the country.

● Its existing investors include Intel Capital and Bennett, Coleman &Co. Ltd
(Times Group), India's largest print media group.
• IndiaMART Knowledge Services: An in-house unit involved in SME
research, forecasting, analysis and education. It conducts independent
surveys, etc. & holds workshops for SMEs to educate them on specific areas
such as Marketing, IT, etc.

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 CORE VALUES
There are four Core values of IndiaMART InterMESH Limited, in short
known as TRIP.

• Team Work: "Together we can achieve the impossible" is our belief. Our
success is a result of our team work. We have experts from the field of
management, marketing, IT, arts, content & various other disciplines who
work cordially as a team on every project, every endeavour. Dedication and
passion are the true means to our mission fulfilment.

• Responsible: Responsible, not just for quality work but for continuous self-
development, of our decisions and of our actions. This helps us think
rationally and provides a sense of accountability to ourselves, our commitment
to customers and to our colleagues.

• Integrity: We realize the importance of the job & information we handle. We

understand the responsibility that each member of our team has to shoulder
and we do that with highest levels of trust, honesty and integrity - of purpose
and action.

• Passion: Work at IndiaMART InterMESH Limited involves constant

innovation and creativity. It involves a continuous thought process to get
tangible benefits for our customers, taking into account the uniqueness of their
purpose. Passionate people with a determination to make the difference are the
ones who make this possible.

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 Company Profile: IndiaMART InterMESH
Limited.
Company Name:
IndiaMART InterMESH Limited.

Industry: B2B e-commerce company

Established:
1996

Headquarters:
Noida

Customer Base:
Over 194 million registered buyers and 7.9 million sellers

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Key Services:
1. Business Listings: Beyond just a listing service, IndiaMART facilitates
interactions between over 7.6 million suppliers and 175 million buyers. It’s the
gateway for businesses to gain visibility and traction in their respective sectors.

2. Buy Leads: IndiaMART bridges the gap between suppliers and buyers by
offering business inquiries. With millions of leads generated annually, suppliers get
a chance to diversify their client portfolio and drive sales.

3. Lead Management: Efficiency is key in today’s fast-paced business world.

IndiaMART’s lead management tools allow suppliers to systematically categorize,
follow up, and convert a significant percentage of leads into actual sales.

4. Payment Processing Services: Ensuring secure transactions through Credit or

Debit Card, Net Banking, EMI, digital wallets and UPI, IndiaMART has processed
billions in transactions, accommodating the varied payment preferences of its vast
user base, from traditional methods to digital wallets.

5. Customer Support: With a 24/7 helpline, IndiaMART addresses tens of

thousands of queries daily, ensuring buyers and suppliers have a seamless and
hurdle-free experience on the platform.

6. Marketplace Insights: Knowledge is power. Offering real-time analytics and

market trends, IndiaMART empowers businesses to make informed decisions,
tapping into insights derived from the activities of millions of users.

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7. International and Domestic Reach: Its presence in over 100 countries and an
undisputed 60% market share in India positions IndiaMART as a facilitator of
domestic and international trade, offering Indian suppliers a vast global audience.

8. Mobile Application: With millions of downloads, the IndiaMART mobile

application allows users to search, connect, and transact on the move, ensuring that
businesses are just a touch away.

9. Product & Supplier Discovery: A repository of diverse products and suppliers,

IndiaMART is a one-stop shop for businesses, hosting around 98 million products
and services across 97,000 categories, ensuring a fit for every need.

Key Initiatives:
● Smart Metering Projects: Ensuring accurate billing and remote monitoring.

● Energy Conservation Programs: Promoting awareness and adoption of energy-

saving measures among consumers.

● Sustainable Development Goals (SDGs): Incorporating solar power and

renewable energy into the power grid.

Website:
IndiaMART Intermesh Ltd.

Contact Information:
Address: B-1, Sector – 8, NOIDA Uttar Pradesh, INDIA PIN- 201 301
Phone: +(91)-(120)-6777777, 3911000

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 Objectives of the Study
The objectives of the study for the project titled at IndiaMART InterMESH Limited.”
are:

The objective of this study at IndiaMART InterMESH Limited. is to improve the

process of updating leave records in Excel. By streamlining how leaves are recorded and
managed, we aim to ensure accuracy and efficiency in tracking employee absences. This
will help in maintaining clear and up-to-date attendance data, which is essential for
payroll calculations and overall workforce management. The study will also explore ways
to automate updates, reduce manual errors, and enhance accessibility for HR staff,
ultimately contributing to better organizational performance and employee satisfaction.

The goal of this study at IndiaMART InterMESH Limited. is to look at how the process
of approving leave requests affects employee performance. We want to find out if there
are any problems or delays in the current system and suggest ways to make it better. By
understanding how leave approvals impact how well employees work, we hope to create
a fair and efficient process that supports both the needs of the employees and the
company's goals. In the end, we aim to improve the leave approval system to boost
employee satisfaction and overall performance in the organization.

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 Scope of the study
The scope of Human Resource Management (HRM) in a company is broad and
encompasses various functions and responsibilities to ensure the effective
management of employees. Here are the key areas within the scope of HRM:

1. Recruitment and Selection

Job Analysis: Identifying job roles, responsibilities, and required qualifications.

• Recruitment: Attracting potential candidates through job postings,

networking, and recruitment agencies.

• Selection: Screening candidates through interviews, tests, and assessments

to find the right fit.

2. Training and Development

Orientation: Introducing new employees to the company’s policies, culture, and

roles.

• Skills Development: Organizing workshops, seminars, and training

sessions to upgrade employee skills.

• Career Development: Helping employees with long-term growth,

succession planning, and personal development programs.

3. Performance Management

Setting Goals: Defining performance standards and expectations for employees.

• Appraisals: Regular evaluations to provide feedback, recognize

accomplishments, and address areas for improvement.

• Incentives and Rewards: Offering bonuses, promotions, or recognition to

reward high performance.
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 5. Compensation and Benefits

Salary Administration: Structuring competitive salary packages.

• Benefits Management: Offering health insurance, retirement plans, paid

leave, and other perks.

• Incentive Programs: Providing performance-based rewards to motivate

employees.

6. Employee Relations

Conflict Resolution: Managing grievances, conflicts, and fostering good

communication between employees and management.

• Workplace Culture: Promoting a positive and inclusive work

environment.

• Disciplinary Actions: Implementing fair disciplinary procedures when

necessary.

7. Legal Compliance

• Labor Law Compliance: Ensuring that the company adheres to labor laws
and regulations related to working hours, wages, and employee rights.

• Health and Safety Regulations: Maintaining safe working conditions and

compliance with occupational health and safety standards.

8. Employee Welfare and Support

Wellness Programs: Initiating physical and mental health programs.

• Counselling Services: Providing support for personal or work-related

issues.

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• Work-life Balance: Creating policies for flexible working hours, remote
work, and paid time off to ensure employee well-being.

9. HR Analytics

• Data Analysis: Using HR data to track trends in employee turnover,

engagement, and performance to make data-driven decisions.

Workforce Planning: Forecasting future staffing needs based on business

growth, strategy, and trends.

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 Work Done During My Internship
During my internship at IndiaMART InterMESH Limited. in the HR department, I
undertook the following responsibilities:

Leave Types:
I studied various types of leaves available to employees, including:

• 1Sick Leave: Time off for health-related issues.

• 2Casual Leave: Short breaks for personal reasons.
• 3Earned Leave: Leave accumulated over time, often used for vacations.
• 4Maternity Leave: Time off for new mothers around childbirth.
• 5Paternity Leave: Leave for new fathers after the birth or adoption of a
child
• 6Unpaid Leave: Time off without pay, usually for personal matter.

Recording Reasons for Each Request

For every leave request, I noted down the reason given by the employee. This meant
I had to look at the leave forms they filled out, which usually had a section where
they explained why they needed the leave.

I created a list to categorize these reasons, including things like health issues,
family emergencies, personal matters, and other explanations. This helped me see
common patterns in why employees were taking leave.

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ANNUAL INCREMENT:

I recorded important data in Excel to help with the annual salary increase process.
I made a simple spreadsheet that included:
• Employee ID: A unique number for each employee.
• Employee Name: The names of the employees.
• Attendance Records: Information on how often employees came to work.
• Performance Scores: Ratings or feedback used to decide on salary
increases.
• Salary Increase Amount: How much each employee’s salary would go up.
• New Salary: The updated salary after the increase.
• Approval Status: Whether the salary increase was approved.

ANNUAL INCREMNET depends on employee attendance and performance

of the employee during the year. Rating in 3 types:
Good: The employee does their job well and meets expectation. Very Good: The
employee does better than expected and shows strong performance. Excellent: The
employee performs outstandingly and often goes above what is required.

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 Key Learnings During the Project
During my internship, I learned many important skills that will help me in my future
career. I gained a good understanding of HR processes, like how leave management and
salary increases work, which are essential for any HR job. I improved my data
management skills by using Excel to organize and analyze information, which is a useful
tool in many workplaces. I also learned how important it is to pay attention to detail when
handling employee records, as being accurate is crucial in HR tasks. My communication
skills got better too, as I interacted with colleagues and different departments, showing
me how valuable teamwork is. I developed my problem-solving skills by looking at leave
patterns and performance evaluations, learning to address issues before they become
bigger problems. Working in a busy environment taught me to adapt quickly to new tasks
and responsibilities. Overall, these experiences have given me a strong foundation for a
future career in human resources or related fields.

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 Summary of the Project
During my internship at IndiaMART InterMESH Limited in the HR
department, I focused on two main areas: leave management and the annual
salary increment process.

In leave management, I studied the various types of leaves available to

employees, such as sick leave, casual leave, earned leave, maternity leave,
paternity leave, and unpaid leave. I recorded the reasons for each leave
request by reviewing employee forms, which helped me identify common
trends in why employees take leave.

For the annual salary increment process, I created an organized Excel

spreadsheet to track important data. This included employee IDs, names,
attendance records, performance scores, salary increase amounts, new
salaries, and approval statuses. I learned that salary increases depend on
employee performance and attendance, with ratings categorized as Good,
Very Good, and Excellent.
Through this project, I developed valuable skills in data management,
attention to detail, communication, and problem-solving. Overall, the
experience provided me with a deeper understanding of HR processes and
prepared me for future roles in the field.

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 Conclusion
The project "Analyzing Leave Approval Appraisal Mechanism for Performance
Improvement" highlighted the critical relationship between leave management and
employee performance. By examining various types of leave and recording the
reasons for requests, I gained a deeper understanding of how effective leave
policies can support employee well-being while maintaining productivity.

The analysis of the annual salary increment process revealed that increments are
significantly influenced by attendance and performance evaluations. This
connection underscores the importance of accurate data tracking and assessment
in making fair salary decisions

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 Suggestions
Here are some strategic suggestions for IndiaMART to enhance its platform and
growth:

1. Enhanced User Experience

• UI/UX Improvements: Continuously optimize the user interface for easier
navigation and product discovery.
• Mobile App Development: Invest in a feature-rich mobile application to
facilitate transactions on-the-go.

2. AI and Data Analytics

• Personalized Recommendations: Utilize AI to provide personalized
product recommendations based on user behaviour.
• Market Insights: Offer analytical tools for suppliers to understand market
trends and customer preferences.

3. Diversified Payment Options

• Flexible Payment Solutions: Introduce more payment options, including
digital wallets, EMI options, and cryptocurrencies, to cater to a wider
audience.

4. Strengthening Supplier Verification

• Rigorous Vetting Process: Enhance supplier verification to build trust
among users, ensuring quality and reliability.
• User Reviews and Ratings: Implement a robust feedback system to help
buyers make informed decisions.

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5. Training and Support for SMEs
• Workshops and Webinars: Organize training sessions for SMEs on digital
marketing, e-commerce strategies, and product presentation.
• Customer Support: Improve customer support services with chatbots and
dedicated account managers for premium clients.

6. Sustainability Initiatives
• Eco-friendly Products: Promote and create a category for sustainable
products, attracting environmentally conscious buyers.
• Green Certifications: Partner with organizations to certify eco-friendly
suppliers.

7. Global Expansion
• International Market Penetration: Explore opportunities to expand into
other emerging markets, leveraging India’s manufacturing capabilities.
• Localized Platforms: Create region-specific platforms that cater to local
needs and regulations.

8. Partnerships and Collaborations

• Industry Partnerships: Collaborate with industry associations to enhance
credibility and reach within specific sectors.
• Integration with Logistics Providers: Partner with logistics companies to
streamline shipping and delivery processes.

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9. Content Marketing
• Educational Content: Develop informative content, such as blogs, videos,
and case studies, to engage users and position Indiamart as an industry
thought leader.
• SEO Optimization: Invest in SEO strategies to improve search visibility
and attract organic traffic.

10. Innovative Marketing Strategies

• Influencer Collaborations: Engage industry influencers to promote the
platform and its benefits.
• Social Media Campaigns: Utilize targeted social media advertising to reach
potential buyers and suppliers effectively.
Implementing these suggestions could enhance Indiamart's platform, improve user
satisfaction, and drive growth in a competitive marketplace.
4o mini

25
 BIBLIOGRAPHY
BOOKS;
1. "Human Resource Management" by Gary Dessler
2. "The HR Answer Book" by Shawn Smith and Rebecca Mazin
3. "Drive: The Surprising Truth About What Motivates Us" by Daniel H.
Pink
4. "Work Rules! Insights from Inside Google That Will Transform How
You Live and Lead" by Laszlo Bock
5. "First, Break All the Rules: What the World’s Greatest Managers Do
Differently" by Marcus Buckingham and Curt Coffman
6. "Employee Engagement 2.0" by Kevin Kruse
7. "SHRM Essentials of Human Resources" by the Society for Human
Resource Management
8. "The Talent Delusion: Why Data, Not Intuition, Is the Key to
Unlocking Human Potential" by Tomas Chamorro-Premuzic
9. "HR from the Outside In: Six Competencies for the Future of Human
Resources" by Dave Ulrich, Jon Younger, Wayne Brockbank, and Mike
Ulrich
10. "The New HR Leader's First 100 Days" by Alan Collins
Additional Resources:
• "Onboarding: How to Get Your New Employees Up to Speed in Half
the Time" by George Bradt and Mary Vonnegut
• "Crucial Conversations" by Kerry Patterson, Joseph Grenny, Ron
McMillan, and Al Switzler

26
Buckingham, M., & Coffman, C. (1999). First, break all the rules: What the
world’s greatest managers do differently. Simon & Schuster.
Chamorro-Premuzic, T. (2020). The talent delusion: Why data, not intuition, is
the key to unlocking human potential. Piatkus.
Collins, A. (2016). The new HR leader's first 100 days: How to start strong, hit
the ground running & achieve success faster as a new human resources manager,
director or VP. Wiley.
Dessler, G. (2020). Human resource management (16th ed.). Pearson.
Kruse, K. (2015). Employee engagement 2.0: How to motivate your team for
high performance. CreateSpace Independent Publishing Platform.
Pink, D. H. (2009). Drive: The surprising truth about what motivates us.
Riverhead Books.
Patterson, K., Grenny, J., McMillan, R., & Switzler, A. (2012). Crucial
conversations: Tools for talking when stakes are high. McGraw-Hill Education.
Smith, S., & Mazin, R. (2014). The HR answer book: An indispensable guide
for managers and human resources professionals. McGraw-Hill Education.
Ulrich, D., Younger, J., Brockbank, W., & Ulrich, M. (2015). HR from the
outside in: Six competencies for the future of human resources. McGraw-Hill
Education.
Vonnegut, M., & Bradt, G. (2011). Onboarding: How to get your new
employees up to speed in half the time. Wiley.

27
Annexure -1 Summer Internship Feed Back Form from Corporate Mentor.
Summer Internship Feed Back Form
Name of the student: Janvi Suryan
Roll No: 230609055
▪ Was the student punctual in his work? Yes
Comments if any
The student consistently arrived on time

▪ Did he / she remain absent during the period of internship/project No

work? If so, furnish details. If Yes: No. of Days absent

5
▪ Was his general conduct good?

▪ What was the degree of initiative shown by the student and High
motivation reflected in his work. (High, Average, Low).
………….
▪ Do you consider his communication skills and abilities to work with Good
people?
▪ What was his ability to plan, organize and implement the project The student had excellent
work in proper manner? organisational, planning, and
execution abilities. They were
competent in decomposing
difficult jobs into smaller, more
doable tasks and carrying them
out quickly.
▪ How satisfied are you about the quality of the work / report? Very happy. The student's work
and final report were of a calibre
that above expectations,
exhibiting in-depth investigation
and perceptive analysis.
▪ What is the overall rating of the student and his working? 10
Rate him/her on 10-point scale.

Name of Company Mentor:- Rammilian niranjan Name of Company-. IndiaMART

INTERMESH LIMITED
Signature

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