Managed IT Services

Pricing Models and

strategies
A more cost-effective way to
manage your IT infrastructure
Agenda for Pricing Providing better IT infrastructure by analyzing and determine
IT Services the present IT infrastructure

24*7 support and monitoring for cyber security

Implementing multiple support systems for decreasing the

server down time

Add text here

Add text here

Add text here

2
 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
3
 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
4
Our Company Background
This slide covers the introduction of the company wherein we have focused on establishment year, insights, factsheet and recent achievements

Management
Leadership that is making us step
ahead and making us better
ABOUT US

Insights
ABC is a leading and worldwide
accepted IT service Provider and Insight of our experience that is
presently at the forefront of Digital boosting innovative solution
Transformation & Emerging
Technologies to serve clients
around the world
Factsheet
Serving the IT requirement of our
global clientele for over 2 decade

Established in 1995
Awards
Awarded as "Best System Integrator in
managed services“
“Best system security provider company”

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IT Firm Key Facts
This slide covers facts about our company we are serving over 2000 plus clientele worldwide, we have provided over 500 plus cyber security system and we have 1400 plus qualified IT professionals

1400+
Qualified IT Professionals

2000+
Clients Worldwide

500+
Cyber System Security

100+
Servicing the IT Services requirements of Managed IT infrastructure
our global clientele for over two decades Implementations
Focused on Startups & New Technologies

4.000 >1 B 10.000

Monthly Queries Data sources

Active Users Executed Connected

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IT Services Management Team
This slide covers the key team members of the company such as chairman, managing directors and whole-time directors

NAME HERE NAME HERE

Chairman & Managing Director Whole-Time Director

NAME HERE NAME HERE NAME HERE

Designation Here Designation Here Designation Here

NAME HERE NAME HERE

Designation Here Designation Here

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IT Firm Milestones Achieved
Here we have listed company’s five years of rewards and recognitions form FY 2015 to FY 2019

2015 2016 2017 2018 2019

› Awarded as "Best › Best ICT services › Most promising › Add text here › Add text here
System Integrator provider managed services › Add text here › Add text here
partner of the year › Add text here › Add text here
› An official
Administrative &
Organizational
Partner

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
9
 Customer Requirements
This slide is covering the requirements of the client such as IT infrastructure solution, high level security, tools and training which makes systems easier

Custom IT solutions that build on your current business and IT infrastructure

High-level security structures that protect our customers

User-focused tools and training that make implementing new systems easy

Long-term management of IT systems and infrastructure for clients

Add text here

Add text here

Add text here

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 Table of
Content
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
11
Managed IT Services Offered
Here we have listed some managed IT services such technical support, technology consulting, proactive technology management and network administration

Technical Support Services Technology Consulting

Customer Support Team Dedicated Software
› Customer portal › Technology planning
› Problem isolation & resolution › Budget planning
› How to guides › Quarterly meeting/ review
› On-site support › Add text here
› Add text here

Network Administration Proactive Technology Management

Dedicated Network Administrator Centralized Services
› Centralized service ticket resolution › Anti-virus management
› Centralized service review/reporting › Anti-spyware management
› Checklist for Technology › 24*7 monitoring
› Best practices › Managed backup
› Add text here › Patch management
› Add text here › Spam management
› Add text here › Add text here

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Other Services Offered
Here we are covering other services for the clients such as total IT management services package , help desk services package and basic managed services package

Total I.T Management Help Desk Plus

Unlimited hours + Management 24/7 Help Desk Support for additional $5

› Unlimited onsite support

› US based knowledgeable help desk
Malware and Performance $ preventative Discounted rate for › 2-minute guaranteed answer time
antivirus management maintenance reports peripheral equipment

› Discounted hourly support pricing

› Performance & preventative maintenance reports
Basic Management
› Discounted rate for peripheral equipment
IT Management &
Protection

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
14
Pricing category for Managed IT Services
This slide is covering the pricing category for managed IT services such as economic services, mid to high range services and highest in cost spectrum. It also covers
description and cost for all the services.

Pricing Category Description What will we do Cost Additional Services Additional Services Cost

› The IT team simply works as a

security guard by monitoring the
computer carefully if something
› This system is the lowest end of goes wrong, and you'll be
› End-user remote or onsite
the price continuum. informed instantly
Economic Managed IT Services › $75-350 a month support › Hourly rates -$75 to $275/hr
› This provides simple monitoring › You can then choose to take
› IT security services
services remedial steps directly or by
paying additional charges to the
outside professional to step over
and execute the remedy

› Mid-to-high scope of price scale-

controlled IT products
› IT specialists not only monitor IT
issues, but also take the initiative
› We will conduct cyber security
to solve problem
checks daily to find vulnerabilities › Per device” pricing ranges from
› In many instances, PREVENT
in your security infrastructure. • $100-400 per server, › per user charges $75-175/
Mid-to-High Range them to occur in the first place.
› If any vulnerabilities have been • $50-100 per workstation, › Other services user depending on the specific
› This provides round-the-clock
found, hardware or software • $30-75 per firewall, and services that are included
This assistance (unlimited in
updates may be introduced to • $15-40 per switch
some cases), IT schedule, policy
bridge the gaps
and design services, back-up and
disaster recovery protocols, and a
mix of on-site and mobile help –
all for one flat fee

› This managed IT service is at

Highest End of the Spectrum › In this we will provide most of the › $75-175/ user depending on the
mid-to-high range › $250 per user/per month › Other services
infrastructure of the system specific services that are included
› Fully hosted, or cloud systems

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Managed IT Services Pricing Plan
This slide covers pricing plans which supports to growth with client's business. Here we are providing the most flexible pricing and features, our eCommerce plans come
with additional security, a dedicated IP address and management of SSL certifications.

Economic Mid-to-High Range Highest End

DESCRIPTION

Bronze Bronze + Silver Silver + Gold Gold+

Price per month $ 270 $ 320 $ 370 $ 420 Contact for pricing Contact for pricing

Web Server Full Shared ~ Light Shared ~ Full Shared ~ Light Shared ~ Dedicated Dedicated

Database Server Full Shared ~ Full Shared ~ Light Shared ~ Light Shared ~ Full or Light Shared ~ Dedicated

Web Server Disk Space 4GB 18GB 6GB 18GB Scalable Scalable

Additional 20GB N/A $24 N/A $24 $24 $24

FTP Access

Add text here 40 45 220 220 220 Scalable

Max Database Size 4GB 12 GB 12 GB 12 GB 15 GB Scalable

Per Additional Database N/A $120 $120 $120 $120 Scalable

Add text here

Staging $45 $45 $45 $45

Add text here

Additional Services N/A N/A N/A N/A

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Pricing for Other Services
This slide is covering the pricing for the other services such as total IT management, help desk support and basic management

Total I.T Management Help Desk Plus Basic Management

$ 50/ month $ 55/ month $ 25/ month

Unlimited Hours 24/7 Help Desk Support IT Management

+ Management for Additional $5 and Protection

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Charge an Hourly or Per-project Rate
This slide depicts the hourly rate, daily rate and annual rate for IT projects or IT consulting services

In house Freelance IT Project IT Project Consultants

IT Project (Independent) IT Project Consulting on your team

Hourly Rate $16- $72 $30- $130 $72- $107 $15- $45

Daily Rate $128-$392 $240- $1040 $576- $856 $120- $360

Annual Rate $30,720- $94,080 N/A N/A $20,000- $60,000

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
19
Gap Analysis
This slide covers client's problems no proper IT infrastructure, low-level cybersecurity structure etc. gap because of these problems and solution offered by the
consulting company

Problem Gap Solution

› No proper IT solutions and IT › Increasing downtime › Watching your server closely if

infrastructure › Problems can only be founded something goes wrong, you’ll
› Low level of security structure manually be alerted immediately.
for costumers › Data management problems › Will run cybersecurity tests
› Lack of system readiness › Security threats daily to identify loopholes in
› Long-term management of IT › Excess IT costs your security infrastructure.
systems and infrastructure for › Add text here › Loophole spotted, hardware or
clients › Add text here software upgrades may be
› Lack of monitoring IT implemented to plug the gaps.
Infrastructure › Add text here
› Add text here › Add text here
› Add text here

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
21
Service Features Comparison
This slide is covering the comparison of our service features with the competitors

Competitor Our Company

SERVICE
Features 01 02 03

Cloud/Saas App Mgmt. ✔ ✔ ✔

24*7*365 Monitoring ✔ ✔

Help Desk And On-site Services ✔ ✔ ✔ ✔

Backup And Disaster Recovery ✔ ✔ ✔

Cyber Security Risk Assessment ✔ ✔

Network Access Control ✔ ✔ ✔

User Behavior Analytics ✔ ✔ ✔

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 Why We are Better from Competitors
In this slide we have evaluated our business from competitors on the scale of 1 to 10 and determined the market position of the company. Here company having less
then 10 score is market leader, score between 11-20 will be contender and more than 20 will be niche supplier

Evaluation Factor (1 = Excellent to 10 = Poor)

Product / Service Support Complaint Business from a Market

Pricing Services Handling Customer Perspective Position

My Business 2 2 1 2 7 Market Leader

COMPETITORS

Competition 1 2 2 3 2 9 Market Leader

Competition 2 2 10 3 8 23 Niche Supplier

Competition 3 3 2 8 3 16 Contender

Competition 4 4 6 7 4 21 Niche Supplier

< 10 Market Leader 11 - 20 Contender > 20 Niche Supplier

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
24
IT Service Roadmap
This slide covers service roadmap for 4 quarters including milestones such as monitoring, support and remediation, management and advertising, and security

Q3 2019 Q4 2019 Q1 2019 Q2 2019

MILESTONES Release 1.1 Release 1.2 Release 1.3

Monitoring

OMAR 1 OS Monitoring

JAMIE Cloud Monitoring 1 Website Monitoring 1 Add Text Here

FARAH Database Monitoring 1 Add Text Here 2

FARAH 1 Application Monitoring 1 OS Monitoring

Support & Remediation

MARIA Root Cause Analysis 1 Technical Account Management Updates & Patches

ALEX 1 Add text here Add text here

OMAR 1 Add text here 2 1 OS support

Management & Adv

CARLY 1 Add text here Add text here

FARAH 1 Add text here Add text here

Security

CARLY Measure Security Available ISO Certification Security Log Filter

MARIA Employee Training Password Strength 1 Content Security Policy

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Managed IT Service Timeline
This slide has covered managed IT services timeline starting from approach, analyze, design, pilot, migrate, and support

45 Days 35 Days 35 Days 45 Days 25 Days 20 Days

Approach Analyze Design Pilot Migrate Support

› Effective engagement of › Setup of project › AA cutover strategy › Migration of pilot users › Configuration of mail › Post-cutover
key stakeholders governance › communication plan › Troubleshooting of any routing troubleshooting
› Early identification of › Developing an › A training plan identified issues › Configuration of › Handover & acceptance
issues with Active understanding of current › New messaging › Collecting reviews to desktops › Add text here
Directory. system architecture, architecture design ensure the continuous › Configuration of mobile › Add text here
› Iterative transition of including the setup of including possible improvement of the devices › Add text here
clients to applications to Active Directory options for "coexistence“ system › Migration of mailboxes
reduce business impact › Understand current › Design of the Active › Updating the migration › Migration of archives
› End user interaction and network setup and Directory synchronization strategy based on › Cutover communications
learning to allow smooth availability of bandwidth lessons learned from the › Testing and verification
transition and consistent › Analyze product classes pilot
user adoption. and standard application › Finalize cut over
situations and workloads planning
› Sign-off of the pilot

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 Table of
Contents
Company Overview
› Company Background
› Key Facts
› Management Team
› Milestones

Customer Requirements

Services Offered
› Managed Services
› Other Services Offered

Pricing Offered
› Pricing category for Managed IT Services
› Managed IT Services Pricing Plan
› Pricing for other services
› Charge an Hourly or Per-project Rate

Gap Analysis

Competitors Analysis
› Service Features Comparison
› Why we are better from competitors

IT Service Roadmap

IT Service Timeline

Effect After Implementing IT Services

Dashboard
› IT Server Downtime Issue and Support
› IT Application and Managed Services
› IT Project Detail
27
Effect after Implementing IT services
This slide is depicting that after implementation of IT services clients' company has overcome some problems such as cybersecurity issues, software-related problems,
data loss and IT infrastructure problems

Key Takeaways

Server downtime decreased

By implementing 24*7 monitoring server
Increase in system readiness for software upgradation downtime has been decreased by 59%

Decrease in Data loss

Cybersecurity threats decreased by

Decrease cyber Security threats
42% with daily testing
Infrastructural Challenges

Technological Impediments
Add text here

Add text here

Add text here

Add text here
0% 10% 20% 30% 40% 50% 60%

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IT Server Downtime Issue and Support Dashboard
This slide is covering IT services downtime and support services dashboard

Uptime & Downtime Server 1

Up
Server 1
80
99,9 %
Last down 52 days ago

60
Up Uptime
Server 2 40

Last down 2 days ago 20

0
00 : 18 : 20

11-09-2019
01-07-2019
04-07-2019
07-07-2019
10-07-2019
13-07-2019
16-07-2019
19-07-2019
22-07-2019
25-07-2019
28-07-2019
31-07-2019
03-08-2019
06-08-2019
09-08-2019
12-08-2019
15-08-2019
18-08-2019
21-08-2019
24-08-2019
27-08-2019
30-08-2019
02-09-2019
05-09-2019
08-09-2019

14-09-2019
17-09-2019
20-09-2019
23-09-2019
26-09-2019
29-09-2019
Server 3
Last down 43 days ago
Down Downtime
Uptime Downtime

IT Support Employee per Thousand End user over Time Count & Percentage of Unsolved Tickets Download Issues

Any Avg Repair

Tim Issue Occurrence
60 Downtime Time
88%
Donald 2.020
50 Sabrina Unsolved Tickets
220% CMS Issue 1 00:09:20 00:08:20
102%
40
30 Peter 60% 2.599 DNS Issues 2 00:29:10 00:24:55
25%
Eric
Solved Tickets
20 70% 70%
Hardware
Justin Fabio 8 00:05:19 00:03:19
10 Failure
80%
110% 90%
50%
0 Jessica Jack Solved/ Unsolved % Host
Jane 4 00:09:30 00:08:11
Provider

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IT Application and Managed Services Dashboard
This slide is covering its applications and services KPIs such as multi-factor authentication, daily backup of important data and user application handling

Top Top Top Top

4 4 4 4
Application Whitelisting Patch Applications Patch Operating Systems Restrict Admin Privileges

Alerts 1 hr 24 hr Alerts 1 hr 24 hr Alerts 1 hr 24 hr Alerts 1 hr 24 hr

High 0 6 High 0 0 High 0 0 High 0 3

Medium 0 0 Medium 0 0 Medium 0 4 Medium 0 0

Low 0 1 Low 0 0 Low 0 1 Low 0 0

Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0

Disable Untrusted
User Application Hardening Multi-Factor Authentication Daily Backup of Important Data
Microsoft Office Macros
Alerts 1 hr 24 hr Alerts 1 hr 24 hr Alerts 1 hr 24 hr Alerts 1 hr 24 hr
High 0 6 High 0 6 High 0 6 High 0 6

Medium 0 0 Medium 0 0 Medium 0 0 Medium 0 0

Low 0 1 Low 0 1 Low 0 1 Low 0 1

Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0 Incidents : Open 0 Closed 0

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IT Project Detail Dashboard
Here we are covering IT project KPIs such as project risk, budget, planning, designing, development and testing, over all progress of the project

Planning Design Development Testing

Overall Progress
70%

Completed Completed Waiting

80%
Project Budget Overdue Tasks

$60K Overdue Task Deadline Employee

Total Budget : $52,000
$40K Status Update for
1 Day 2019 - 08 – 15 Paula
Remaining : $8,770 Board
$20K Finish UX
4 Days 2019 - 08 – 12 Catherine
Optimizations
8% Currently Over Target Budget $0K Currently
Configure Mobile
2019 - 09 – 06
Risks

8.1% 10 Days
View
Nancy
2 Overdue Tasks (High Risk) Total Budget (Over Target)
Budget Amount Used Relational Database
24 Days 2019 - 07- 23 Georg
2 Overdue Tasks (Medium Risk) Target Amount Used Connections

Avg Handle Time (In Days) For Upcoming Deadlines

Project-Task
Project Summary

Start Date : 2019 - 01 - 07 Employee Task Deadline Workload

7%
6% Interactive
Catherine 2019 - 08 - 21 35%
End Date : 2019 - 12 - 04 Dashboard Features
5%
4% Facebook API
Project Leader : Georg Danwill Georg 2019 - 08 - 30 55%
3% Connector

Overall Status : Ontime Set – up Test

Nancy 2019 - 09 - 29 15%
Environment

Finalize
Paula 2019 - 10 - 12 11%
Georg Kate Nancy Paula Richard Testing Plan

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Managed IT Services Pricing Models and Strategies Icons Slide

32
Additional Slides

33
About Us

Target Audiences Preferred by Many We are Creative

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Financial

Minimum Medium Maximum

50% 75% 95%

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Timeline

2016 2017 2018 2019 2020

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Our Target

Text Here Text Here

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Clustered Bar

2020
Product 01
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changes automatically based on data.
Just left click on it and select “Edit Data”.

2019
In Years

2018

Product 02
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changes automatically based on data. Just
left click on it and select “Edit Data”.
2017

0 2 4 6 8 10 12

Sales In Percentage%

38
Puzzle

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01 02

03 05
04
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