HEAAADERLOGORIGHT
GENERAL ENGLISH · PRACTICAL ENGLISH · INTERMEDIATE (B1-B2)
AT THE
CLOTHES
SHOP
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1 Warm-up
Work in pairs and answer these questions.
• Where do you buy clothes?
• Do you prefer to go to a shop or buy online? Why?
• Name as many items of clothing as you can for each department:
1. menswear and womenswear: t-shirt,
2. footwear: boots,
3. accessories: scarf,
2 Clothes shop vocabulary 1
Explain the difference between the following words:
1. a designer brand and a high-street brand?
2. a till and a register?
3. a shopping centre and a department store?
4. a shop assistant and a salesclerk?
5. to fit and to suit?
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3 Focus on vocabulary
Part A: Match the words to their definitions
1. bargain (n) a. being offered at a reduced price
2. discount (n) b. return something and get something different instead
3. refund (n) c. a card that is worth a particular amount of money and can be
used instead of cash or credit card
4. exchange (v) d. something bought for less than the usual price
5. gift card (n) e. an amount of money that is taken off the usual price
6. on sale (phrase) f. a system where customers can order goods from a website
and collect them from a local shop
7. out of stock (phrase) g. an amount of money that is paid back to you when you
return products to a shop
8. click and collect (phrase) h. when a product is unavailable to buy
Part B: Complete the sentences below with the words from Part A.
1. This jacket was when I bought it. It usually costs twice as much.
2. I only paid $10 for this sweater. It was a real .
3. They give you a 10% if you buy more than three items.
4. Michael liked the jacket I bought him, but it didn’t fit, so I took it back and asked the shop assistant
to it for a different size.
5. I ordered the jeans through the shop’s service, then picked them up when I was
in town at the weekend.
6. The shoes I wanted were . The shop assistant told me to come back next Friday.
7. Susan didn’t like the t-shirt, and she didn’t want a different one, so she took it back and asked the
shop assistant for a .
8. I bought a pair of trousers which cost £25. I paid for them with a £20 which I had
received for my birthday, and the rest in cash.
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INTERMEDIATE (B1-B2)
AT THE CLOTHES SHOP
Part C: Discuss
1. What do you do when a product you want is out of stock?
2. How often do you buy clothes on sale? Talk about something you bought which you considered
to be a bargain.
3. In your experience, how easy it is to exchange a product or get a refund in a clothes shop? Have
you ever had a problem?
4. Can you think of different reasons why a clothes shop may offer you a discount?
5. What are the advantages and disadvantages of giving someone a gift card as a present?
6. Do you ever use a click and collect service? What are the advantages of this type of service?
4 Clothing material
Look at the pictures and match the words to create descriptions for each item of clothing:
1. 2. 3.
4. 5. 6.
1. leather a. tie
2. silk b. jacket
3. denim c. cardigan
4. cotton d. jeans
5. wool e. t-shirt
6. polyester f. shoes
• What other clothes can be made of these materials? Do you own any of them?
• Which of these materials are the clothes you are wearing now made of?
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5 Listening
You’re going to listen to four dialogues between a customer and a shop assistant. Tick the correct
box for each action you hear.
Dialogues
dialogue 1 dialogue 2 dialogue 3 dialogue 4
a. asking for a
product
b. deciding to
buy a product
c. deciding not to
buy a product
d. offering a
discount
e. asking for a
refund
f. explaining a
product is not
available
6 Listening comprehension
Now, listen again and fill in the gaps with three words:
Dialogue 1
Shop assistant: Do you need any help there?
Customer: Yes, do you have any wool jumpers like these in red?
1
Shop assistant: No, I’m afraid are out of stock.
Customer: Oh, that’s a shame. Do you have these leather shoes in a size 9?
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2
Shop assistant: Hmm...I’ll just in the stock room...You’re in luck.
This is the last pair.
Dialogue 2
Shop assistant: Hi, can I help you with anything?
Customer: Yes. Does this shirt come in a smaller size?
Shop assistant: Yes, it does. Here you go.
1
Customer: Where can I ?
2
Shop assistant: OK. The changing rooms .
Customer: (returning) It fits. I’ll take it.
3
Shop assistant: Great. Just to , if you spend more than £50 today,
you’ll receive a 30% discount.
Customer: OK, in that case I’ll get two. A blue one and a white one. Thank you, that’s quite a
bargain.
Dialogue 3
Customer: Excuse me. Is it possible to exchange these trousers for a different size?
1
Susan Clarke: Let me see. What looking for?
Customer: Size 36.
Shop assistant: Hmm...I’m sorry, we’ve sold out of size 36 in that colour.
Customer: Any idea when they’ll be back in stock?
Shop assistant: I’m not sure unfortunately. You could try ordering through our click and collect
2
service. If they’re , they should arrive here in a few
days.
Customer: OK.
Shop assistant: We also have a pair of size 36 in green.
Customer: No thanks. I think I’ll leave it. Could I just have a refund please?
3
Shop assistant: Of course. Do you ?
Customer: Yes, here you go...
Dialogue 4
Customer: I just can’t decide which of these silk ties to buy! I like them both.
1
Shop assistant: Let’s see... oh yes they . Well, they might be on
offer. I’ll check for you.
Customer: I hope so!
2
Shop assistant: Oh good, they are. So it’s fifteen pounds for one tie, and
two.
Customer: Right, I’ll definitely take both then. Thank you very much.
Shop assistant: You’re welcome.
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7 Find the word
Find these words and phrases in the dialogue:
1. another way to say ‘on sale’:
2. a verb which means ‘put on clothes to see if they fit’:
3. a different way to say ‘out of stock’:
4. a place in a shop where you can put on different clothes:
5. a different way to say ‘a refund’:
8 Focus on language
Part A: Unscramble the phrases from the dialogue.
To offer help:
1. need / any / help / there? / Do / you
2. I / anything? / help / with / Can / you
To ask for a specific item:
1. any / like / wool /have / Do / you / jumpers / these / in / red?
2. shirt / Does / come / this / in / size? / a / smaller
3. a / you / have / these / leather / shoes / Do / size / 9? / in
Explaining an item is not available:
1. ones / afraid / the / red / stock. / of / I’m / out / are
2. I’m /out / we’ve / 36 / colour. /of / size / sold / in / that / sorry,
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Explaining a price offer:
1. £15 / It’s / for / tie, / two. / £20 / and / for / one
2. If / a / you / more / than / you’ll / today, / spend / £50 / receive / 30% / discount.
Deciding to buy:
1. get / two. / I’ll
2. definitely / both / take / I’ll / then.
Deciding not to buy:
1. leave / I’ll / it. / think / I
Part B: Work in pairs to create dialogues using the phrases above.
Dialogue 1:
1. The shop assistant offers help:
2. The customer asks for a product:
3. The shop assistant explains that the product isn’t available:
4. The customer asks for another product:
5. The shop assistant explains that the product is available:
6. The customer decides to buy the product:
Dialogue 2:
1. The customer asks for a refund:
2. The shop assistant asks why the customer wants a refund:
3. The customer explains the problem:
4. The shop assistant offers an exchange instead:
5. The customer confirms that they want a refund:
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9 Roleplay
In pairs, role play the following situations. Take turns to be shop assistant and customer.
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TEACHER MATERIALS · INTERMEDIATE (B1-B2)
AT THE CLOTHES SHOP
Transcripts
6. Listening comprehension
Shop assistant: Do you need any help there?
Customer: Yes, do you have any wool jumpers like these in red?
Shop assistant: No, I’m afraid the red ones are out of stock.
Customer: Oh, that’s a shame. Do you have these leather shoes in a size 9?
Shop assistant: Hmm...I’ll just go and check in the stock room...You’re in luck. This is the last pair.
Shop assistant: Hi, can I help you with anything?
Customer: Yes. Does this shirt come in a smaller size?
Shop assistant: Yes, it does. Here you go.
Customer: Where can I try it on?
Shop assistant: OK. The changing rooms are over there.
Customer: (returning) It fits. I’ll take it.
Shop assistant: Great. Just to let you know, if you spend more than £50 today, you’ll receive a 30%
discount.
Customer: OK, in that case, I’ll get two. A blue one and a white one. Thank you, that’s quite a
bargain.
Customer: Excuse me. Is it possible to exchange these trousers for a different size?
Shop assistant: Let me see. What size are you looking for?
Customer: Size 36.
Shop assistant: Hmm...I’m sorry, we’ve sold out of size 36 in that colour.
Customer: Any idea when they’ll be back in stock?
Shop assistant: I’m not sure, unfortunately. You could try ordering through our click and collect
service. If they’re in stock online, they should arrive here in a few days.
Customer: OK.
Shop assistant: We also have a pair of size 36 in green.
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Customer: No thanks. I think I’ll leave it. Could I just have a refund please?
Shop assistant: Of course. Do you have the receipt?
Customer: Yes, here you go...
Customer: I just can’t decide which of these silk ties to buy! I like them both.
Shop assistant: Let’s see... oh yes they both suit you. Well, they might be on offer. I’ll check for you.
Customer: I hope so!
Shop assistant: Oh good, they are. So it’s fifteen pounds for one tie, and twenty pounds for two.
Customer: Right, I’ll definitely take both then. Thank you very much.
Shop assistant: You’re welcome.
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Key
1. Warm-up
5 mins
Students work in small groups to share ideas on the topic and build a list of clothes vocabulary. Double check the
meaning of the different departments if necessary.
1. Students’ own answers 2. Students’ own answers 3. Students’ own answers
2. Clothes shop vocabulary 1
5 mins
Students discuss the differences between the words in pairs and then discuss them as a whole class.
1. Designer brands are expensive and made by a famous designer, while High street brands are intended for the
ordinary public and not for rich people
2. Both refer to places where we can pay for clothes: till is BrE and register is AmE
3. A shopping centre is a large building with many different shops; a department store is a large shop with many
different departments
4. Both refer to a person who works in a clothes shop: shop assistant is BrE and salesclerk is AmE
5. Fit refers to the product being the correct size, and suit refers to how the product makes someone look.
3. Focus on vocabulary
12 mins
Part A
Students work individually for Part A and B, then in pairs for Part C and D.
Ensure pronunciation of target vocabulary is correct. Pay attention to schwa sounds in bargain /"bA:g@n/. You may
wish to mention that refund can also be used as a verb, with the stress on the second syllable.
1. → d. 2. → e. 3. → g. 4. → b. 5. → c. 6. → a. 7. → h. 8. → f.
Part B
1. on sale 2. bargain 3. discount 4. exchange
5. click and collect 6. out of stock 7. refund 8. gift card
4. Clothing material
5 mins
Students label the pictures individually and then discuss what other clothes are commonly made of these materials,
before discussing their own clothes. Encourage students to use a dictionary to find words for materials not listed
here (as there are many others). It might be a good idea to write a list on the board as students think of them.
You could also discuss the difference between synthetic and natural materials. You could also mention that the
adjectives woollen and woolly are often used instead of the noun wool.
1. leather shoes
2. silk tie
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3. denim jeans
4. cotton t-shirt
5. wool cardigan
6. polyester jacket
5. Listening
5 mins
Students listen to the dialogues for the first time and tick the boxes. Confirm the answers with the whole class
before listening again.
Answers:
a→ Dialogue 1 and Dialogue 2; b→ Dialogue 2 and Dialogue 4; c→ Dialogue 3; d→ Dialogue 2 and Dialogue 4;
e→ Dialogue 3; f→ Dialogue 1 and Dialogue 3
6. Listening comprehension
5 mins
Students listen to the dialogues again and fill in the gaps. Check answers with the whole class.
Dialogue 1
1. the red ones 2. go and check
Dialogue 2
1. try it on 2. are over there 3. let you know
Dialogue 3
1. size are you 2. in stock online 3. have the receipt
Dialogue 4
1. both suit you 2. twenty pounds for
7. Find the word
3 mins
Students read the dialogues individually and find the words and phrases
1. on offer 2. try on 3. sold out 4. changing rooms 5. (my) money back
8. Focus on language
10 mins
Part A
Students unscramble the phrases individually or in pairs. Punctuation is included in the unscrambling exercise.
Check answers are correct before students move on to Part B. In Part B, encourage students to use the phrases
from Part A, but they may need to use extra phrases.
To offer help
1. Do you need any help there?
2. Can I help you with anything?
To ask for a specific item
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TEACHER MATERIALS · INTERMEDIATE (B1-B2)
AT THE CLOTHES SHOP
1. Do you have any wool jumpers like these in red?
2. Does this shirt come in a smaller size?
3. Do you have these leather shoes in a size 9?
Explaining an item is not available
1. I’m afraid the red ones are out of stock.
2. I’m sorry, we’ve sold out of size 36 in that colour.
Explaining a price offer
1. It’s £15 for one tie, and £20 for two.
2. If you spend more than £50 today, you’ll receive a 30% discount.
Deciding to buy
1. I’ll get two
2. I’ll definitely take both then.
Deciding not to buy
1. I think I’ll leave it.
Part B
Dialogue 1
1. E.g. How can I help you? 2. E.g. Do you have this in red?
3. E.g. Sorry, it’s out of stock 4. E.g. OK, do you have these shoes in a size 9?
5. E.g. Yes, we do. 6. E.g. OK, I’ll take them.
Dialogue 2
1. E.g. Excuse me, I’d like a refund, please. 2. E.g. OK, is it the wrong size?
3. E.g. Yes it’s too big. 4. E.g. Would you like a different size?
5. E.g. No thanks. I’d just like my money back.
9. Roleplay
10 mins
Monitor and encourage the use of vocabulary and expressions presented in the lesson.
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