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Dhyan

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Marco Parker
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31 views1 page

Dhyan

Uploaded by

Marco Parker
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Dhyan Patel

1 Fountainhead RD, Toronto, ON M3J1K6


ƒ 647-879-7909 # [email protected] ï linkedin.com/in/dhyanpatel7909

Education
Seneca College May 2021 – August 2024
Advance Diploma In Computer Systems Technology Toronto, ON

Experience
Seneca College January 2023 – Present
IT Service Desk Representative Toronto, ON
• Conducted testing and maintenance of audiovisual (AV) systems across classrooms, ensuring optimal performance and

reliability for educational activities.


• Upgraded classroom infrastructure by replacing outdated PCs and integrating new systems into the Seneca domain,

enhancing the overall technology experience.


• Provided first-line support for faculty across four campuses, troubleshooting and resolving issues related to classroom

technology, including AV systems, telephony, and network connectivity.


• Managed IT inventory, tracking and maintaining AV equipment and other resources to support seamless operations.

Unionville College April 2023 – December 2023


Jr Systems/Network Administrator Unionville, ON
• Managed and supported over 1000 users daily by administering Office 365, Exchange Online, and Azure Active

Directory,ensuring seamless user experience and system functionality.


• Led the migration of 500+ mailboxes from on-premise Exchange 2013 to Exchange Online, optimizing email management

and reducing operational overhead.


• and deployed security protocols, applications, and policies using Intune and Google Workspace MDM, bolstering device

management and enhancing cybersecurity across the organization.


• Monitored and secured IT infrastructure using Microsoft Defender, implemented endpoint security policies, and

streamlined licensing processes via Azure groups and user management.

Projects
Security Incident Management with Splunk June 2024
• Installed and configured the Splunk Add-on for Unix/Linux on multiple virtual machines to enhance system monitoring

capabilities and enabled real-time traffic analysis for better incident detection
• Executed complex Splunk queries to identify security incidents such as brute-force attacks and unauthorized access

attempts, resulting in a 20 Percent improvement in security response times.


• Developed automated Splunk playbooks for incident response and security monitoring, streamlining processes and

achieving a 30 Percent reduction in manual intervention during security events.

NetFlow Traffic Analysis April 2024


• Configured Cisco 2811 ISR router with NetFlow to capture and analyze network traffic data, including setup of DHCP

and IP addressing for connected devices.


• Implemented NetFlow data export to a centralized NetFlow collector using UDP port 9996, ensuring comprehensive

monitoring of ingress traffic flows.


• Analyzed network traffic patterns and successfully identified key metrics, leading to improved network performance and

enhanced security visibility.

Technical Skills
Networking: TCP/IP, Subnetting, VPN (IPsec), Load Balancing, ACL, NAT, Routing, Switching, DNS, DHCP, IP
Telephony, VoIP
Security: Access Control Lists (ACLs), Intrusion Detection/Prevention Systems (IDPS), PAM (Pluggable Authentication
Module) policies, SSL/TLS management, LUKS disk encryption, OpenSCAP compliance audits
Operating Systems:Windows Server (2019, 2016, 2008, 2012R2), macOS, Ubuntu/Linux (CentOS, RedHat, Kali),
ChromeOS
Cloud Technlgies: Microsoft Azure (Azure AD, Office 365), AWS services (EC2 Instances, S3 Storage)
Tools: Jira (Confluence), Splunk, Openshift, Nagios, OpenSCAP, Puppet, Ansible, Docker, VMware, Azure DevOps
Hardware: AV Systems(Crestron), Printers, Thin Clients, Chromebooks, PCs
Courses: RHCSA,CCNA,AZ-140,AZ-900

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