Webex public Datasheet

Cisco Collaboration
Flex Plan 3.0 and
Webex Suite

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 2

Contents
03 Cisco Collaboration Flex Plan 3.0

15 Calling products, features, benefits, and deployment models

29 Technical support and customer success services

29 Cloud provisioning

29 On-premises licensing and software delivery

29 Ordering information

29 Basic Webex Meeting service

30 Cisco environmental sustainability

30 Cisco Capital

30 Appendix

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 3

Cisco Collaboration Flex Plan 3.0

The Cisco Collaboration Flex Plan 3.0 provides a flexible subscription model for a range of
Collaboration products, including Webex® Calling and Meetings, Webex Customer Experience
Essentials, Cisco® Unified Communications Manager, and other related solutions. This offer also
includes the Webex Suite, and the option to purchase products individually based on your
specific needs.

Buying models
Enterprise Agreement (EA) buying model covers all The Active User (AU) buying model is a usage-based
Knowledge Workers (KW) in an organization and includes subscription for Webex Meetings only that allows
15% growth for all new Flex 3.0 subscriptions. A minimum customers to purchase Meeting entitlements according
of 250 KW is required. EAs can be comprised of single to adoption. With Flex Plan 3.0, subscriptions can be
collaboration workloads, like Webex Calling or Meetings purchased for a minimum of 40 Active Users.
only or Webex Suite, or a mix of multiple workloads, like
The Named User (NU) buying model is a per-user
Webex Suite EA and Customer Experience Essentials EA.
subscription that provides Meetings and/or Calling
For questions on downturn, growth allowance and mix
services for individuals, teams, or departments with
and matching, see our Flex 3.0 FAQ.
flexibility to add additional named users as adoption
• Growth allowance enables customers to utilize grows. No growth is included. A minimum of 5 users
additional licenses within the purchased subscription are required for Webex Suite NU or Webex Meetings
beyond their initial purchased quantity at no Package.
additional cost. During the term you may consume up
to 115% of the initial entitlement without incurring any
additional charges.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 4

Deployment models

Customers can choose to mix deployment models • The True Forward is determined per the “average
to fit their needs and deploy Cloud Meetings with Active Users,” which is the average number of
on-premises and/or Webex Calling. True Forward Active Users per month in months 9, 10, and 11 of
the preceding year. For clarity, months 9, 10, and
Cisco has enabled True Forward automation for all
11 represent an average count of three 30-day
Flex 3.0 Enterprise Agreements, eliminating manual
increments of unique active hosts (a rolling 90-day
touches for the True Forward process for Flex 3.0 EA
average) at the end of month 11.
Webex Cloud deployed subscriptions (EA Meetings
standalone, EA Webex Calling Standalone, EA Meeting • The True Forward is determined per the “average
+ Webex Calling and Webex Suite EA). If the account users,” which is the average number of users per
is oversubscribed on the Last Day of the 11th Lifecycle month in months 9, 10, and 11 of the preceding year.
Month, a True Forward is required on the True Forward For clarity, months 9, 10, and 11 represent an average
Anniversary Date. Refer to the EA Program Terms/EUIF count of three 30-day increments of unique users (a
(now in DocuSign) and the True Forward deck. rolling 90-day average) at the end of month 11.

Active user true forward • Webex Control Hub (Control Hub) acts as the source
of truth on all users and average active user values
• The Active User True Forward occurs at the end of used in the True Forward.
each 12-month period, following the first addition of
an Active User entitlement to a subscription.

Webex suite, Webex suite essentials

Webex Suite can be purchased in two different tiers in the Flex 3.0 offer: The new Webex Suite Essentials (Cloud
only) and the more comprehensive Webex Suite (with Cloud and on-premises options). Both options are available for
Enterprise Agreement (EA) and Named User (NU) buying options.

Table 1. Below are the key components in the Webex Suite and Webex Suite Essentials

ENTERPRISE AGREEMENT (EA) WEBEX SUITE WEBEX SUITE ESSENTIALS

Calling Professional Calling Standard Calling

(Cloud & on-premises) (Cloud only)

Meetings  

Webex App  

Polling/Slido  

Cloud Device Registration  

AI Assistant  

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 5

Table 1. Below are the key components in the Webex Suite and Webex Suite Essentials

ENTERPRISE AGREEMENT (EA) WEBEX SUITE WEBEX SUITE ESSENTIALS

Common area (on- 50% 50%

premises)/workspace
(Webex calling)

Cloud recording storage Unlimited Unlimited

Vidcast Premium Basic

Webinars Webinars 5000 $

Customer Experience Basic  -

Events  -

NAMED USER (NU) WEBEX SUITE WEBEX SUITE ESSENTIALS

Calling Professional Calling Standard Calling

(Cloud only) (Cloud only)

Meetings  

Webex App  

Polling/Slido  

Cloud Device Registration  

AI Assistant  

Common area (on- $ $

premises)/workspace
(Webex calling)

Cloud recording storage 1 GB 1 GB

Vidcast Premium Basic

Webinars Webinars 1000 $

Customer Experience Basic  -

Events - -

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 6

Customer experience essentials

Table 2. Features and benefits

LICENSE BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE

EA NU CLOUD ON-PREMISES

Webex Webex Customer Experience X X X

Customer Essentials provides the fundamental
capabilities of the Webex Contact
Experience
Center solution. It includes all the
Essentials
Customer Experience Basic features,
as well as screen pop, supervisor
experience in Webex App, and real-
time and historical agent and queue
view. It also includes all Webex Calling
Professional calling functionality.

Slido
Table 3. Features and benefits

LICENSE BENEFIT

Slido Slido is an industry-leading audience engagement platform that can be used for polling,
Q&A, surveys, word clouds, and more.

Slido is available as part of the Webex Suite and can be purchased by itself or in
combination with any other offer.

Offer tiers available:

• Slido Tier A: 70k+ users

• Slido Tier B: 30k to 69,999 users
• Slido Tier C: 10k to 29,999 users
• Slido Tier D: EDU customers or 1 to 9,999 users

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 7

Meetings products, features, benefits, and buying models

Table 4. Products, features, and benefits

PRODUCTS AND BENEFIT BUYING MODEL AVAILABLE

FEATURE
EA NU AU

Webex The following video and web conferencing solutions are included: X X X
Centers Webex Meetings with a capacity of 1000 attendees per session
Bundles
Webex Training with a capacity of 1000 attendees per session

Webex Webinars with a capacity of 1000 attendees per session

Webex Support with a capacity of 5 attendees per session

Webex Meetings Package includes Webex Meetings, Webex

Training, Webex Webinars, and Webex Support in a single bundle.

A Branded microsite included

See supported languages

For Named User, customers can choose either the entire

Webex Meetings Package or a-la-carte combination of Webex
Meetings, Webex Training, Webex Webinars , and Webex
Support. You cannot select this option in combination with
Webex Webinars 3000.

Webex Host or join Webex Meetings natively from the Webex App X X X
Meetings with common meeting experiences and controls, no matter
how participants join.

Note: Calendar service must be enabled.

Webex The Webex Suite can be purchased under Flex 3.0 to bring X X
Suite the full power of the Webex platform with Cloud Calling or
on-premises Calling, Meetings, Messaging, Polling, Webinars,
and Events to your organization’s users. Webex Suite is a
cloud-only Meetings option.

See table above for comparison between Webex Suite and

Webex Suite Essentials.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 8

Table 4. Products, Features, and Benefits

PRODUCTS AND BENEFIT BUYING MODEL AVAILABLE

FEATURE
EA NU AU

Webex Host or join Webex Webinars natively from the Webex App X
Webinars with common meeting experiences and controls, no matter
how participants join (Webinars Capacities 1000 to 10,000).
Webex Webinars with Webcast with features such as the
ability to broadcast live with Q&A, polling, and feedback via
chat (Webcast from 3000 to 100,000 capacities)

Note: Calendar service must be enabled.

Pro Pack Pro Pack delivers advanced security controls, compliance X X X

for Control management, and business insights.
Hub

Network- Webex Meetings includes 1 GB per-user NBR storage entitled X X X

Based with EA and NU. And 5 GB per-Active-User NBR storage
entitled with AU.
Recording
(NBR)

Webex Each knowledge worker has unlimited access to Webex X X X

Conferencing Conferencing audio via VoIP. Webex VoIP capabilities may not
be available to participants in certain countries. Refer to the
Audio (voice
“Important Information Regarding Audio Services” section of
over IP [VoIP])
the Cisco Webex Audio Offering data sheet for more details.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 9

Table 4. Products, Features, and Benefits

PRODUCTS AND BENEFIT BUYING MODEL AVAILABLE

FEATURE
EA NU AU

Webex Each knowledge worker has unlimited access to global X X X

Conferencing toll call-in services for Webex Meetings. Local toll call-in
number(s) are provided for participants in covered countries
Audio (toll
to join a Webex meeting. Refer to the Cisco Webex Audio
dial-in audio)
Offering data sheet (Table 2) for a list of covered countries.

Or Or:

Cloud Under the Cloud Connected Audio Service Provider (CCA

Connected SP User) Audio option, a service provider partner peers
with Cisco and provides the transport and access (phone
Audio Service
numbers) to a customer, while Cisco provides audio bridging.
Provider
The service provider partner also provides lifecycle support;
User that is, day-0, day-1, and day-2 support.

Webex App Get secure, all-in-one team collaboration with the Webex X X X
App. Move work forward in secure workspaces where
everyone can contribute anytime with messaging, file sharing,
white boarding, video meetings, calling, and more.

Webex Webex Assistant interacts with users to help with meeting X X X

Assistant minutes, action items, reminders, closed captioning, and
more, all controlled by voice command.

Polling/Q&A Slido is an audience engagement platform with expanded X X X

(Slido) polling/Q&A technology now integrated in Webex.

Cloud device The cloud device registration provides the ability to register X X
registration Cisco video devices purchased upfront as well as Hardware
as a Service to the Webex cloud, with no need for on-
premises infrastructure.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 10

Table 4. Products, Features, and Benefits

PRODUCTS AND BENEFIT BUYING MODEL AVAILABLE

FEATURE
EA NU AU

Webex Hybrid Integrate existing IT services with Webex to provide a X X X

Services seamless unified experience. Hybrid Services include Call
Service, Calendar Service, Directory Service, Video Mesh,
and Data Security Service.

Webex Edge Webex Edge Audio is suitable for customers that have a X X X
Audio cloud meetings solution coupled with an on-premises calling
solution. It provides an on-net path (VoIP) for participants to
join meetings from their existing IP phones with no change in
behavior or training required. Edge Audio supports all Cisco
Unified Communications solutions, providing high-quality
audio (wideband codec) and cost savings by bypassing
Public Switched Telephone Network (PSTN).

Webex Meetings Add-ons

Table 5. Optional add-on products and features by buying model that are available for purchase for Webex Meetings

ADD-ON BENEFIT BUYING MODEL AVAILABLE

PRODUCTS AND
FEATURES
EA NU AU

Webex Gain additional file storage beyond the pooled 20 GB of file X X X

Messaging 1 storage per knowledge worker in the standard offer. Extra
storage is purchased in unitary increments.
TB file storage

Cloud device The cloud device registration provides the ability to register Included X Included
registration Cisco video devices purchased upfront as well as Hardware
as a Service to the Webex cloud, with no need for on-
premises infrastructure.

Content Provides auto record functionality with unlimited storage for X X X

Management Webex Meetings. The default retention is 1 year.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 11

Table 5. Optional add-on products and features by buying model that are available for purchase for Webex Meetings

ADD-ON BENEFIT BUYING MODEL AVAILABLE

PRODUCTS AND
FEATURES
EA NU AU

Cisco Room- TelePresence Room and Expressway Room enable call X

based Video control for room-based immersive and multipurpose Cisco
room-based video endpoints.
Endpoints

Real-time Real-time translation allows a Meeting host to select from 13 X X

Translation spoken languages for a meeting or Webinar, and translate
into more than 100 languages in closed caption format.

Active User Real-time Translation model only available with

Webex Suite EA.

Expert on Expert on Demand provides the ability for experts to remotely X X X

Demand join a Webex Meeting through their supported RealWear
Headset.

Network- Additional Webex Network-Based Recording Cloud storage X X X

Based is available in 500-GB and in 100-GB increments. This is
incremental to the included 1 GB per-user NBR storage
Recording
entitled with EA and NU Webex Meetings. And 5 GB per-
(NBR) Storage
Active-User NBR storage entitled with AU.

Webex Webex Instant Connect is a Web Real-Time Communication X X X

Instant (WebRTC)-based solution that allows multi-party video
visits. It can be used as a standalone application or can be
Connect
integrated via API in an existing application. To use Webex
Instant Connect, a Guest-to-Guest (G2G) meetings license is
necessary.

Select Webex Instant Connect Epic if you are integrating

Instant Connect with Epic and need Connection and
Disconnection status messages in the Epic App.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 12

Table 5. Optional add-on products and features by buying model that are available for purchase for Webex Meetings

ADD-ON BENEFIT BUYING MODEL AVAILABLE

PRODUCTS AND
FEATURES
EA NU AU

The following audio add-ons are available only for Webex Conferencing Audio (not Cloud
Connected Audio)

Webex Each knowledge worker has unlimited access to global toll X X X

Conferencing call-in plus bridge country callback services. Local toll call-
in number(s) are provided for participants to join a Webex
Audio (Bridge
meeting. Bridge Country Callback Audio allows participants
Country
in the bridge country to join a Webex meeting by having the
Callback meeting call them at the number they specify once they’ve
Audio) joined over the web. Bridge Country Callback Audio is
available as an add-on option only to participants in certain
countries. Refer to the “Important Information Regarding
Audio Services” section of the Cisco Webex Audio Offering
data sheet for a list of covered countries.

Webex Each knowledge worker has unlimited access to global X X X

Conferencing toll call-in plus bridge country callback and bridge country
toll free services. Local toll call-in number(s) are provided
Audio (Bridge
for participants to join a Webex meeting. Bridge Country
Country
Callback Audio allows participants in the bridge country to
Callback + join a Webex meeting by having the meeting call them at the
Toll-Free number they specify once they’ve joined over the web. Bridge
Audio) for Country Toll Free Audio provides participants toll free call-in
the U.S. and numbers to join the Webex meeting. Bridge Country Callback
Canada* + Toll Free Audio is available only to participants in the United
States and Canada. Refer to the “Important Information
Regarding Audio Services” section of the Cisco Webex Audio
Offering data sheet for a list of covered countries.

Webex Each knowledge worker has unlimited access to global toll X X X

Conferencing call-in plus global callback. Local toll call-in numbers are
provided for participants joining a Webex meeting. Global
Audio (global
Callback Audio allows participants in covered countries to
callback
join a Webex meeting by having the meeting call them at the
audio)* number they specify once they’ve joined over the web. Refer
to Cisco Webex Audio Offering data sheet (Table 2) for a list
of covered countries.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 13

Table 5. Optional add-on products and features by buying model that are available for purchase for Webex Meetings

ADD-ON BENEFIT BUYING MODEL AVAILABLE

PRODUCTS AND
FEATURES
EA NU AU

Webex Audio The following Webex Audio services are available for X X X
(per minute)** purchase on a per-minute basis:

• Bridge country toll-free call-in:** Toll-free call-in

number(s) are provided for participants in the bridge
country to join a Webex meeting.
• Bridge country callback:** Allows participants in the
bridge country to join a Webex meeting by having the
meeting call them at the number they specify once
they’ve joined over the web.
• Global toll-free call-in: Toll-free call-in numbers are
provided for participants in covered countries to join a
Webex meeting. Refer to the Webex Audio data sheet for
a list of covered countries.
• Global premium toll call-in: Local toll call-in numbers are
provided for participants in covered countries to join a
Webex meeting. Refer to the Webex Audio data sheet for
a list of covered countries.
• Global callback: Allows participants in covered countries
to join a Webex meeting by having the meeting call them
at the number they specify once they’ve joined over the
web. Refer to the Cisco Webex Audio data sheet for a list
of covered countries.

**Per-minute bridge country audio services are available only

to participants in certain countries. Refer to the “Important
Information Regarding Audio Services” section of the Cisco
Webex Audio Offering data sheet for more details.

Each of these services can be included in or excluded from

an order and subsequent site provisioning. All included
services will be made available to all site knowledge workers
by default, and knowledge worker-level entitlements can be
selectively modified using site administration tools.

You will be required to choose one of the following billing

models with your order:

Uncommitted billing: Invoiced monthly in arrears, based on

actual usage over the billing period. Per-use fees are subject
to change. The subscriber will be charged at the applicable
rate in effect at the time the service is used.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 14

Table 5. Optional add-on products and features by buying model that are available for purchase for Webex Meetings

ADD-ON BENEFIT BUYING MODEL AVAILABLE

PRODUCTS AND
FEATURES
EA NU AU

Committed billing: Invoiced monthly in advance for the

duration of the audio service subscription term, based on
a monthly committed dollar amount (minimum of $99 per
month). Usage in excess of committed amounts is invoiced
monthly in arrears at the discounted rate. Committed
amounts that are not used by the subscriber during the month
may not be carried forward into the next month.

Webex Edge Webex Edge Connect is suitable for customers who have a X X X
Connect cloud meetings solution coupled with an on-premises calling
solution. It provides a dedicated, managed, Quality-of-
Service (QoS)-enabled IP link from the customer’s premises
to the Webex Cloud through direct peering, leading to
better and faster Webex meetings powered by the Cisco
Webex Backbone. The direct connection provides enhanced
meeting quality with consistent network performance and
added security. It is recommended that customers that
deploy Webex Edge Audio purchase Webex Edge Connect
to experience premium meeting quality and significant cost
savings by combining audio and internet bandwidth.

Production Production Assist is valuable to ensure successful Webinars. X X X

Assist Customers want to be able to have large Webinars setup and
run smoothly with the expertise of a Cisco producer ensuring
participants and attendees get to focus on the speakers and
content.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 15

Calling products, features, benefits, and deployment models

When you choose Cisco Collaboration Flex Plan Calling, you receive entitlements to a bundle of calling products and
features. Table 6 describes what’s included and available for users with the EA and NU buying models, as well as
cloud, or on-premises deployment models. Table 7 describes add-on options that can be purchased on top of your
subscription and the availability of each option based on the designated buying model as well as the availability for
users with a cloud, or on-premises deployment model. See the Collaboration End Points page for up-to-date devices.

Table 6. Products, features and benefits

DEPLOYMENT MODEL
INCLUDED BENEFIT BUYING MODEL
AVAILABLE
PRODUCTS AND
FEATURES EA NU CLOUD ON-PREMISES

Webex Webex Calling is an enterprise-grade X X X

Calling Cisco hosted and operated Cloud Calling
solution for businesses of all sizes.

Three license options are available,

Professional, Standard, and Workspace.
In an EA, Workspace licenses are
included for 50 percent of the KW count.

Webex Customer Experience Basic is

included as part of the Webex Suite and
Webex Calling Professional license.

Cloud Webex Calling includes 100 GB Calling X X X

Recording Recording Storage per Org.

Webex App Secure, all-in-one team collaboration with X X X X

the Webex App. Move work forward in
secure workspaces where everyone can
contribute anytime with messaging, file
sharing, whiteboarding, video meetings,
calling, and more.

Cloud device The cloud device registration provides X X X X

registration the ability to register Cisco video (Webex
devices to the Webex cloud, with no Suite NU
need for on-premises infrastructure. only)

Cisco Room- TelePresence Room and Expressway X X X X

based Video Room enable call control for room-
based immersive and multipurpose
Endpoints
Cisco room-based video endpoints.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 16

Table 6. Products, features and benefits

DEPLOYMENT MODEL
INCLUDED BENEFIT BUYING MODEL
AVAILABLE
PRODUCTS AND
FEATURES EA NU CLOUD ON-PREMISES

Webex Hybrid Integrate existing IT services with X X X X

Services Webex to provide a seamless unified
experience. Webex Hybrid Services
include Call Service, Calendar Service,
Directory Service, Video Mesh, and
Data Security Service.

Cisco Cisco Unified Communications X X X

Unified Manager is a feature rich on-premises
enterprise-class collaboration service
Communi-
enabling session and call control for
cations
voice, video, messaging, mobility,
Manager instant messaging, and presence.
(on-premises
calling) For EA, Common Area devices are
included for 50% of the KW count,
Access licenses are provided for
20% of the KW count, and Device
registration is included for all KWs
when cloud-registering, and up to 20%
of KWs when registering on-premises.

Cisco Cisco Expressway Series works as part X X X X

Expressway of the Cisco Unified Communications
Manager product family to provide
Series
access for mobile, desktop, and fixed
(Expressway-C
clients. The application provides
and advanced multimodal firewall traversal
Expressway-E) and access services for secure voice,
video, instant messaging and presence,
directory, and visual voicemail outside
your enterprise firewall without the
need for a VPN. It includes:

• Base software license

• Expressway-E license
• Series feature license
• Desk phone and room registration
licenses

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 17

Table 6. Products, features and benefits

DEPLOYMENT MODEL
INCLUDED BENEFIT BUYING MODEL
AVAILABLE
PRODUCTS AND
FEATURES EA NU CLOUD ON-PREMISES

Cisco Unity Access your Cisco Unity Connection X X X X

Connection voice messages the way you prefer
with on-premises and Webex Calling
DI deployments

Jabber Cisco Jabber® clients: X X X

soft clients • Cisco Jabber for Windows
(softphone, video, instant
messaging, presence)
• Cisco Jabber for Mac (softphone,
video, instant messaging, presence)
• Cisco Jabber for Android
(softphone, video, instant
messaging)
• Cisco Jabber for iOS (softphone,
video, instant messaging)
• Cisco Jabber SDK (software
development kit for web)
• Cisco Virtualization Experience
Media Edition (VXME)
• Cisco Jabber Guest

Group Group Voicemail offers the ability X X X X

Voicemail to create a voicemail and fax inbox
that can be shared by a group of
users within an organization. This
may be deployed as a voicemail
box for individuals that do not have
calling entitlements. Group voicemail
boxes cannot exceed the named
user or knowledge worker count. In
Webex Calling Dedicated Instance
deployments, additional group
voicemail boxes can be added up
to the total capacity available on
the dedicated instance but may not
exceed available capacity.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 18

Table 6. Products, features and benefits

DEPLOYMENT MODEL
INCLUDED BENEFIT BUYING MODEL
AVAILABLE
PRODUCTS AND
FEATURES EA NU CLOUD ON-PREMISES

Virtual Lines Virtual lines can be used to configure X X X

multiple lines for Webex Calling
Professional users. You can configure
virtual lines with its associated business
calling features, such as voicemail, call
forward, call waiting, and many more,
without requiring additional licenses.
After the lines are configured, they can
be assigned to the device and Webex
App as non-primary lines. These lines
are used to place and receive calls like
the primary line. Virtual lines cannot
exceed the named user Professional
Calling or knowledge worker count.
Virtual line is specific to Multi-tenant
deployments.

Cisco Cisco Emergency Responder X X X

Emergency enhances the existing emergency Dedicated
9 1-1 functionality offered by Cisco Instance
Responder
Unified Communications Manager.
It helps assure that Cisco Unified
Communications Manager will send
emergency calls to the appropriate
Public Safety Answering Point (PSAP) for
the caller’s location, and that the PSAP
can identify the caller’s location and
return the call if necessary. In addition,
the system automatically tracks and
updates equipment moves and changes.
Cisco Emergency Responder Exports
Automatic Location Information (ALI)
data in formats defined by the National
Emergency Number Association (NENA),
an industry standards body in the United
States. These data formats may not be
suitable for use outside the United States
and Canada; manual modification of the
exported files may be required.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 19

Table 6. Products, features and benefits

DEPLOYMENT MODEL
INCLUDED BENEFIT BUYING MODEL
AVAILABLE
PRODUCTS AND
FEATURES EA NU CLOUD ON-PREMISES

Emergency Emergency Response Center for X X X

Response undefined calls provides connection to
emergency location services when a
Center
user does not have a verifiable location
address. An agent collects the address
and routes the call to the correct Public
Safety Answering Point (PSAP).

This is a usage-based SKU that is billed

based on consumption.

Cisco Unified Cisco Unified SRST provides cost- X X X X

Survivable effective solutions for supporting Dedicated
redundant call control in remote branch Instance
Remote Site
offices and the homes of teleworkers.
Telephony
This is a UCM feature and is also
(SRST) supported with Dedicated Instance in
Webex Calling.

Cisco Cisco Unified Communications Manager X X

Unified SME helps enterprises create a
centralized architecture to more easily
Communi-
and efficiently manage and evolve
cations
their networks as collaboration needs
Manager change. With SME, enterprises can:
Session
Management • Simplify. Reduce complexity by
aggregating third-party Private
Edition (SME)
Branch Exchanges (PBXs), and ease
migration to an all-IP environment.
• Extend. Deploy collaboration
applications at the network core
and extend them to users, even
those on third-party PBXs.

Pro Pack for Pro Pack delivers advanced security X X X X

Control Hub controls, compliance management, and
business insights.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 20

Calling Add-ons
Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

Webex Webex Calling includes a dedicated X X X

Calling – cloud instance option based on the Dedicated
Cisco Unified Communications Manager Instance
Dedicated architecture and includes CUCM, Unity
Instance Connection, IM* Presence, Cisco
Expressway, Emergency Responder
(Americas), and optional Session
Management Edition. Dedicated Instance
is integrated with Webex Calling and
takes advantage of Webex platform
services to bring cloud innovation and an
enhanced experience to customers who
need to support older Cisco endpoints,
or existing integrations that are part of
critical business workflows.

For customers with over 1000 Webex

Calling licenses, one geographic
region is included. Additional regions
can be added depending on the
customer’s deployment needs.

Webex The Enhanced Survivability Solution X X X

Calling – for Webex Calling Dedicated Instance Dedicated
provides a virtual application deployed Instance
Dedicated
on-premises as a remote node to the
Instance
Dedicated Instance UCM cluster. This
Enhanced solution ensures the preservation of all
Survivability call control functions and third-party
Solution integrations during a cloud service
interruption.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 21

Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

Cisco Calling The Cisco Calling Plan provides Cisco X X X

Plan Public Switched Telephone Network
(PSTN) connectivity to Webex Calling
customers. Partners can now order
outbound calling plans for their
customers directly from Cisco on Cisco
Commerce Workplace (CCW). Partners
and customers can also order outbound
calling plans, telephone numbers, and
inbound toll-free numbers as well as
assign Cisco Calling Plan numbers as
Service Numbers directly from Cisco
on Webex Control Hub. Cisco Calling
Plans are managed natively from Webex
Control Hub and are billed from Cisco
(through partners).

With Cisco Calling Plans, partners and

customers can benefit from a single vendor
for cloud calling services and support, and
centralized trials and provisioning.

Cisco Cisco Emergency Responder enhances X X Included in X

Emergency the existing emergency 9 1-1 functionality Dedicated
offered by Cisco Unified Communications Instance
Responder
Manager. It helps assure that Cisco
Unified Communications Manager will
send emergency calls to the appropriate
Public Safety Answering Point (PSAP) for
the caller’s location, and that the PSAP
can identify the caller’s location and
return the call if necessary. In addition,
the system automatically tracks and
updates equipment moves and changes.
Cisco Emergency Responder Exports
Automatic Location Information (ALI)
data in formats defined by the National
Emergency Number Association (NENA),
an industry standards body in the United
States. These data formats may not be
suitable for use outside the United States
and Canada; manual modification of the
exported files may be required.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 22

Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

Webex Setup Webex Setup Assist is a Cisco-provided X X X

Assist migration and implementation service
assistance for partners to include on
all cloud calling opportunities. This is
available as a purchasable option for
Webex Calling and UCM Cloud Calling.

Webex Webex Attendant Console is an add- X X X

Attendant on that will address the needs of front
office operators and receptionists who
Console
handle large call volumes.

Webex Go Webex Go is an add-on license to X X X

Webex Calling and extends your
Webex calling number to your mobile
phone. Webex Go is supported with
Webex Calling Professional license only
in a limited number of countries.

Webex Webex Go with Mobile Operator is X X X

Go Mobile currently available only in the United
States and should be purchased
Operator
only if you have an AT&T business
mobile plan and wireless numbers you
want to provision for Webex Calling
Subscribers.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 23

Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

On- Premises Cisco Unified Attendant Console X X X

Cisco Unified (CUAC) Standard and Advanced are
available as part of the Collaboration
Attendant
Flex Plan. CUAC Advanced comes with
Console
optional high availability to protect your
(CUAC) system from down time.

CUAC Standard offers enhanced

features such a modern user interface
and searchable speed dials. It includes
busy lamp field and Cisco Jabber
presence.

CUAC Advanced offers a powerful

queuing engine that helps users
manage several calls from many
sources. The robust directory can
handle up to 100,000 contacts and
synchronize directly with Active
Directory.

Cisco Unified Cisco Unified Communications X X

Communi- Manager Express (Unified
CME) enables powerful unified
cations
communications for distributed
Manager
enterprise branch-office and retail
Express environments.
(CME)
As a licensed feature set of Cisco IOS
XE Software, it is easy to configure
and can be tailored to the needs of an
individual site. It is feature-rich and can
be combined with other services on the
Cisco router platforms to provide an
all-in-one branch-office solution that
saves valuable real estate.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 24

Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

Cisco Unified CUBE has a wide range of capabilities X X X X

Border that may be used to secure, monitor,
and maintain business-critical
Element
connections and to ensure compliance
(CUBE)
with industry standards. Collectively,
CUBE features provide exceptional
flexibility when architecting highly
available enterprise communications
networks that save money and offer
richer voice and video collaboration
experiences to users.

SpeechView Cisco SpeechView converts voice X X X X

Standard messages to text and delivers the
text version of the voice message to
the user’s email inbox. The original
audio version of each voice message
remains within Cisco Unity Connection
and is available to the user anywhere,
anytime. Standard is an AI-based
service, without human intervention.

Cloud A set of services in Webex cloud X X X

Connected that provide admin workflows with
enhanced business and operational
UC
insights to improve admin productivity.
(No cost add-on)

For customers who:

• Would like to leverage benefits of

Webex cloud, but desire to keep
critical calling workload on-premises
• Desire a single global view to manage
on-premises UC, along with any
Webex cloud, or hybrid services they
already use
• Desire efficient, cloud-based managed
services (delivered by partner) for an
on-premises UCM deployment

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 25

Table 7. Optional add-on products and features by buying model, available for purchase in Calling

ADD-ON
BENEFIT BUYING MODEL DEPLOYMENT MODEL AVAILABLE
FEATURE

EA NU CLOUD ON-PREMISES

Unity Access your Cisco Unity Connection voice X X X

Connection messages the way you prefer—whether
from an IP phone, a mobile phone, a web
with Speech
browser, an email client, or a desktop
Connect
client such as Cisco Jabber.
Speech Connect is a speech-enabled
automated attendant that is included as
part of Cisco Unity Connection. It lets the
customer use voice commands (they say
the name of the person they want to call)
instead of dialing a number.

Common Get add-on licenses for common-area X X X X

Area and and Workspace phones not associated
with knowledge workers. A common
Workspace
area/Workspace (Places) phone option
add-on
is also available for Webex Calling,
offering analog phone type functionality
with a minimal set of additional feature
capabilities.

Access Add-on licenses for Access phone not X X X

add-on associated with knowledge workers.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 26

Named User Calling Tiers On-Premises Calling

Named User Calling has different value tiers for Webex Professional – Full-featured license for employees and
Calling and on-premises calling. contractors who use multiple communication devices as
part of their job duties.
Webex Calling
Enhanced – This feature-rich license is optimized for
Professional – The full-featured tier for employees and task workers who use a single device.
contractors that require professional calling capabilities:
multiple devices (both soft clients and hard devices), Access – Entry-level license that supports only one
CX Basic, virtual lines, Webex Go ready, etc. This tier device, plus basic (voice and video) call control features.
includes voicemail.
Common Area – Calling license designed for shared
Standard – This license tier is for users that require use and common area locations. Not intended for an
standard calling capabilities, a single device (hard device individual user’s calling needs.
or soft phones), voicemail, hot desking, etc.

Workspace – A calling license designed for shared

use and common area locations. Not intended for an
individual user’s calling needs.

Table 8. Named User value tiers

PROFESSIONAL ENHANCED STANDARD ACCESS/ DEPLOYMENT OPTIONS

(Cloud and (On-Premises) COMMON
on-premises) AREA
PREM WxC DI WXC

SRST 200% + 100% + 100% + X X

Optional Optional Optional
Purchase Purchase Purchase

Cisco Emergency 300% + 100% + 100% + X X

Responder (CER) Optional Optional Optional
Purchase Purchase Purchase

Pro Pack 100% 100% 100% N/A X X X

Mobile Remote Included Included N/A X X

Access+

Webex 100% 100% 100% N/A X X X

Messaging
(Managed)+

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 27

Table 8. Named User value tiers

PROFESSIONAL ENHANCED STANDARD ACCESS/ DEPLOYMENT OPTIONS

(Cloud and (On-Premises) COMMON
on-premises) AREA
PREM WxC DI WXC

Unity Connection 100% Optional Optional X

(Enhanced)SA purchase purchase

SpeechConnectSA Optional $0 Optional $0 Optional $0 X

Session Manager Optional Optional Optional X

purchase purchase purchase

Expressway Base Included Included N/A X X

Expressway RMS Optional Optional Optional X X

purchase purchase purchase

Premises device Optional Optional Optional X

registration purchase purchase purchase

Cloud device Optional Optional Optional Optional X X

registration purchase purchase purchase purchase

Cloud Optional $0 Optional $0 Optional X

Connected UC $0

SpeechView – Optional Optional Optional X X

purchase purchase purchase
StdSA

Local Gateway 50% (Option) N/A 50% 50% X X

(CUBE licenses) (Option) (Option)

CUBE Optional Optional Optional X

purchase purchase purchase

Enterprise to Included N/A Included Included X

Multiplatform
firmware (MPP)
migration
%
Entitlement as % of KW
SA
Stand Alone Add-On
†
Feature only, no separate entitlement

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 28

Table 9. Platform and messaging add-ons

ADD-ON FEATURE BENEFITS

Webex messaging add-on Secure, all-in-one team collaboration from Webex. Webex is an app
for continuous teamwork. Move work forward in secure workspaces
where everyone can contribute anytime with messaging, file sharing,
white boarding, video meetings, calling, and more.

Guest-to-Guest Meetings With a dedicated service app at the forefront. Guest-to-Guest

(G2G) meetings are effortlessly managed and scheduled, ensuring a
seamless and efficient experience for both registered and anonymous
participants. This functionality is integrated into the Webex Meetings
app, allowing hosts and guests to engage in flexible, on-demand
meetings without the need for permanent licenses or registered
identities, catering perfectly to ad-hoc or one-time gatherings.

Business Texting Business Texting can be added onto your Cisco Calling Plan telephone
numbers to allow you to send and receive SMS messages on your
Cisco Calling TN#. In order to add Business Texting, you can opt into it
in CCW and then enable any TN# on your subscription via Control Hub.

Cisco Jabber option Cisco Jabber instant messaging can be opted in addition to Webex
Messaging at no cost and at equal license count as Webex Messaging. This
is intended to aid customer migration from Jabber to Webex App.

Webex Messaging 1 TB of Get additional file storage in addition to the pooled 24 GB of file
file storage storage per knowledge worker or 20 GB of file storage per named user
in the standard offer. Purchased in unitary increments.

Extended Security Pack * The Extended Security Pack bundle includes full-functionality Cisco
Cloud Lock for data loss prevention and anti-malware scanning for
all Webex files. This add-on provides collaboration administrators
agility and the ability to securely deploy Webex in their enterprises by
addressing all InfoSec concerns in a tightly integrated solution without
the procurement and deployment hurdles of buying multiple products.

Extended Security pack Duo offers Essentials to protect your applications by using a second
with DUO MFA source of validation (like a phone or token) to verify user identity before
granting access. Duo is engineered to provide a simple, streamlined
login experience for every user and application.

* Extended Security Pack requires a purchase with Calling and/or Meetings.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 29

Technical support and customer success services

Cisco offers support services covering the areas of problem resolution, customer success and adoption, and designated
support management in three service tiers: Basic, Enhanced, and Premium. Basic support is included at no additional
cost for the duration of your subscription. For more information about the available technical support services, contact
your partner or Cisco sales agent.

Cloud provisioning
When placing the order in CCW, partners will be required to designate a provisioning contact email address. The
provisioning contact should be the contact email address of the person responsible for setting up the service. On the
requested start date, the provisioning contact will receive a welcome email with instructions on how to complete the
first-time setup wizard in Control Hub. The wizard will prompt a series of steps to complete the service setup. For more
detailed step-by-step instructions, reference the Provisioning Wizard - User Guide.

On-premises licensing and Ordering information

software delivery To place an order, contact your certified Cisco partner or
On-premises licenses are delivered to you via your Cisco sales agent. If you need help finding a partner in
Smart Account. The partner is responsible for entering your area, use the Partner Locator tool. Your partner or
your Smart Account information at the time your order is Cisco sales agent can also assist with any modifications
placed. to your subscription after your initial order is placed.

Basic Webex Meeting service

Basic Meeting enables users to try out what the Webex Meetings experience is like. If your users would like to experience
all the advanced features, you can assign them a paid license if your organization has a Webex Meetings subscription. If
you have a Webex Meetings subscription and elect not to renew your subscription, your Webex Meeting account will be
converted to a Basic free cloud Meeting service. The free cloud Meeting service has fewer features and differing usage
limits than the paid cloud service and is limited to 40 minutes for each Meeting. Cisco can at any time change features
and limits at our discretion and without notice. Cisco may also deactivate or delete your free account and any related data
if you exceed the 5-GB storage limit per user. Please see the Webex help article for a detailed comparison.

© 2024 Cisco and/or its affiliates. All rights reserved.

Webex public Datasheet 30

Cisco environmental sustainability

Information about Cisco’s environmental sustainability policies and initiatives for our products, solutions, operations,
and extended operations or supply chain is provided in the “Environment Sustainability” section of Cisco’s Corporate
Social Responsibility (CSR) Report.

Reference links to information about key environmental sustainability topics (mentioned in the “Environment
Sustainability” section of the CSR Report) are provided in the following table:

Cisco makes the packaging data available for informational purposes only. It may not reflect the most current legal
developments, and Cisco does not represent, warrant, or guarantee that it is complete, accurate, or up to date. This
information is subject to change without notice.

Cisco Capital Appendix

Flexible payment solutions to help you achieve
How to Order Flex 3.0 via CCW
your objectives
Flex 3.0 FAQ
Cisco Capital® financing makes it easier to get
the right technology to achieve your objectives, Flex 3.0 Ordering Guide
enable business transformation, and help you stay
competitive. We can help you reduce total cost Cisco Collaboration Flex Plan Offer Description
of ownership, conserve capital, and accelerate
growth. In more than 100 countries, our flexible General Terms
payment solutions can help you acquire hardware,
SKU List
software, services, and complementary third-
party equipment in easy, predictable payments.
Learn more.

Date: December 2024

C78-4433160-26

© 2024 Cisco and/or its affiliates. All rights reserved. Cisco and the Cisco logo are trademarks or registered trademarks of
Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: https://www.cisco.
com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word
partner does not imply a partnership relationship between Cisco and any other company. (1110R)