MANAGERIAL SKILLS NEEDED

IN MANAGING BUSINESS
OPERATIONS
.

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2024
Managerial Skills

What is a skill?

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 cont......
A Skill is an ability to translate knowledge into
action that results in a desired performance.
Managerial Skills refer to the abilities and
competencies a manager must possess to
perform their roles effectively within an
organization.
Management Skills can be defined as certain
attributes or abilities that an Executive (Manager)
should possess in order to fulfill specific tasks in
an organization.
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 Cont……
They include the capacity to perform
executive duties in an organization while
avoiding crisis situations and promptly solving
problems when they occur.
Management skills can be developed
through learning and practical
experience as a manager.
The skills help the manager to relate with
their fellow co-workers and know how to deal
well with their subordinates, which allows for
the easy flow of activities in the organization.
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 Cont….

 Managers need to develop different skills in

order to perform their duties effectively.
 There are some basic skills, which all
managers should possess.
 The manager need to have some
competencies( skills, attitudes, orientation,
knowledge) etc. to perform various functions
expected of them.
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 Cont…..

Robert Katz identified three types of skills

to make a manager effective namely
Technical Skills
Human Skills
Conceptual Skills

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 Cont……………

1. Technical skills
These are job-specific knowledge and
expertise needed to perform particular
tasks or use specific tools and processes.
Involve being able to perform the
mechanics of a particular job.
Therefore, Involve an understanding of,
and proficiency in a specific kind of activity
particularly one involving methods,
processes, procedures and techniques.
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 Example of Technical Skills
Managers in Tanzania Breweries Limited (TBL) might
use technical skills to oversee production processes,
quality control, and the maintenance of brewing
equipment.
A manager at NMB Bank Tanzania uses accounting
skills to analyze profitability reports.
A manager at Vodacom Tanzania relies on IT tools to
monitor mobile network performance.
In the Tanzania Electric Supply Company (TANESCO),
engineers promoted to managerial roles rely on
technical skills to manage energy distribution and
troubleshoot technical issues.
 Cont……………..
2. Human (Interpersonal) Skills
These involve the ability to work with,
motivate, and manage people
effectively.
An ability to work well with other
people.
Emerges as a spirit of trust, enthusiasm,
and genuine involvement in
interpersonal relationships.

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 Cont………
It involves the following;-
• Self-awareness.
• Capacity for understanding and
empathizing.
• Engages in persuasive communication.
• Deals successfully with conflicts.
• Human skills deal with working with
people and inspiring them as well as
helping them to recognise their potentials
 Examples of Human Skills
At Vodacom Tanzania, a manager might use
interpersonal skills to build teamwork among
employees, resolve conflicts, and ensure effective
communication between departments.
A manager at Kilombero Sugar Company listens to
workers' concerns to maintain high morale.
A manager at TANESCO resolves disagreements
between technical and administrative teams.
In NGOs such as BRAC Tanzania, managers often rely
on interpersonal skills to foster relationships with
community stakeholders and team members to
implement programs successfully.
Human (Interpersonal) Skill

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3. Conceptual Skills
These are the ability to understand
complex ideas and think strategically,
enabling managers to see the bigger
picture and make sound decisions for
the organization.
Involve working with ideas. includes
the ability to see the enterprise as a
whole. An ability to see and understand
how the system works, and how the
parts are interrelated.
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 Cont………
These skils are used to:
Identify problems and
opportunities.
Gather and interpret relevant
information.
Make good problem-solving
decisions.
 Examples of Conceptual Skills
Leaders at KCB Bank in Tanzania use
conceptual skills to develop strategies for
expanding financial inclusion and
launching innovative banking products.
A manager at CRDB Bank develops
strategies to handle customer complaints
effectively.
At the Tanzania Port Authority (TPA),
senior managers use conceptual skills to
create policies that enhance tax and port
levies collection and compliance.
 What are other Managerial Skills?t
 Communication Skills
 Leadership Skills
 Listening Skills
 Organization Skills
 Delegation Skills
 Critical Thinking Skills
 Trustworthy Skills
 Leadership Skills
 Decision Making Skills
 Time Management Skills
 Discipline Skills
 Motivation Skills
 Conflict Skills
 Meeting Skills
 Diversity Skills
 Integrity Skills Saturday, December
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 Cont….

Managerial Skills Required For

Effective Management At
Different Levels

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 Cont….
Technical Skills As Applied Mostly By The
First Line Managers
Specialized areas of knowledge and expertise and
the ability to apply that knowledge make up a
manager’s technical skills. Preparing a financial
statement, programming a computer, designing
an office building, analyzing market research are
examples of technical skills.
These types of skills are especially important for
Supervisory or First line Managers because they
work closely with employees who are producing
the goods and/or services of the organization.
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 Cont….
Human Skills As Applied Almost By all
levels of Managers
Human relations skills are the interpersonal
skills managers use to accomplish goals
through the use of human resources.
This set of skills includes the ability to
understand human behavior, to
communicate effectively with others, and to
motivate individuals to accomplish their
objectives.
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 Cont….
Giving positive feedback to employees,
being sensitive to their individual needs, and
showing a willingness to empower
subordinates are all examples of good
human relations skills.
Identifying and promoting managers with
human relations skills are important for
companies.
A manager with little or no people skills can
end up using an authoritarian leadership
style and alienating employees. Saturday, December
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 Cont….
Conceptual Skills As Applied Mostly By The
Top Managers
Conceptual skills include the ability to view the
organization as a whole, understand how the
various parts are interdependent, and assess how
the organization relates to its external environment.
These skills allow managers to evaluate situations
and develop alternative courses of action.
Good conceptual skills are especially necessary for
managers at the top of the management pyramid,
where strategic planning takes place.
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 Conclusive Remark
Understanding and displaying good management
skills will help to position you for a successful
career no matter what level you're starting at. It
to is very crucial learn the essential role that
good management skills play in the workplace.
In the broadest sense, management skills can be
nearly anything that enables you to
manage others effectively.
While some skills will vary based on your
industry, there are several that are universal
across nearly every work environment.
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 Cont….

Management skills are important for many

reasons.
They position you to act as an effective
leader and problem-solver in so many
situations.
Work on honing these skills and watch how they
can impact your job performance and
opportunities.

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 Importance of Managerial Skills in the Organization
 Enhancing Productivity
 Facilitating Effective Communication
 Driving development in key sectors
 Adapting to local and global challenges
 Supporting Decision-Making
 Building Strong Team performance
 Driving Innovation and Creativity
 Managing Resources Efficiently
 Enhancing Conflict Resolution
 Enhancing Employee Satisfaction
 Ensuring Strategic Alignment
 Adapting to Change
 Enhancing Organizational Growth
THANKS !