AnyDesk Setup Guide

Introduction manual for IT administrators

AnyDesk Software GmbH

Version 2.0

01.04.2024
2/23/2023
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Legal Notice
Copyright © 2024 AnyDesk Software GmbH
Technical specifications are subject to change without notice. Transmittal, reproduction, dissemination and/or
editing of this document as well as utilization of its contents and communication thereof to others without
express authorization from AnyDesk are prohibited. Offenders will be held liable for payment of damages. All
rights are reserved.
This document is for informational purposes. It represents Any Desk’s current product and practices as of the
date of issue of this document, which are subject to change without notice. Customers are responsible for
making their own independent assessment of the information in this document and any use of AnyDesk’s
products or services. This document does not create any warranties, representations, contractual commitments,
conditions, or assurances from AnyDesk, its affiliates, suppliers, or licensors. The responsibilities and liabilities of
AnyDesk to its customers is controlled by agreements, and this document is not part of, nor does it modify, any
agreement between AnyDesk and its customers.
AnyDesk is designed to be connected to and to communicate via a network interface. Customer shall establish
and maintain any appropriate measures (such as but not limited to the application of authentication measures,
encryption of data, etc.) to protect the product, the network, its system, and the interface against any kind of
security breaches, unauthorized access, interference, intrusion, leakage and/or theft of data or information.
AnyDesk is not liable for damages and/or losses related to such security breaches, any unauthorized access,
interference, intrusion, leakage and/or theft of data or information.
To protect plants, systems, machines, and networks against cyber threats, it is necessary to implement – and
continuously maintain – a holistic, state-of-the-art security concept. AnyDesk provides such concept. You are
responsible for preventing unauthorized access to your systems, machines and networks which should only be
connected to an enterprise network or the internet if and to the extent such a connection is necessary and only
when appropriate security measures (e.g., firewalls and/or network segmentation) are in place. For additional
information, please visit https://anydesk.com. AnyDesk recommends applying updates and to use the latest
available version. Use of versions that are no longer supported, and failure to apply the latest updates may
increase your exposure to cyber threats.

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Contents
Document Overview.............................................................................................................................................................. 4
Getting Started....................................................................................................................................................................... 5
Step 1. Set up the administrator account ................................................................................................................5
Step 2. Set up your Team or Organization ...............................................................................................................6
Set up an organization and create users ........................................................................................................6
Set up a team and invite other users ............................................................................................................6
Step 3. Assign permissions to other users ...............................................................................................................7
Step 4. Create shared Address Books ......................................................................................................................8
Create shared Adress Book ..........................................................................................................................8
Add contacts to Address Book ......................................................................................................................9
Step 5. Create a custom AnyDesk client ................................................................................................................10
Step 6. View sessions and clients details ...............................................................................................................10
my.anydesk II ....................................................................................................................................................................... 12
User Providers ....................................................................................................................................................12
Admin user provider type ..........................................................................................................................12
IDP user provider type ...............................................................................................................................13
LDAP user provider type ............................................................................................................................15
User accounts creation and invitation ...................................................................................................................18
Create users .............................................................................................................................................18
Invite users to your team ...........................................................................................................................18
User management ..............................................................................................................................................19
Manage users ...........................................................................................................................................19
Manage user roles ....................................................................................................................................20
Manage groups ........................................................................................................................................21
Manage permission sets ............................................................................................................................21
Address Books ....................................................................................................................................................22
Clients management ...........................................................................................................................................23
Custom Clients ...................................................................................................................................................23
Builds overview ........................................................................................................................................24
Central Management ................................................................................................................................25
License management ..........................................................................................................................................26
my.anydesk API ..................................................................................................................................................27
my.anydesk I ........................................................................................................................................................................ 28

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Revision history
Date Version Description
April 1st, 2024 2.0 Updated the whole document.
March 1st, 2023 1.0 Initial publication.

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Document Overview

This guide is designed for IT administrators and others who are responsible for setting up the AnyDesk software.
This guide provides information on how to configure the my.anydesk II management portal before using the
AnyDesk application.
The document consists of the following chapters:
• Getting started – includes the first steps that must be done after purchasing AnyDesk license.
• my.anydesk II – provides a detailed information on my.anydesk II features.
• my.anydesk I – provides an overview on my.anydesk I management portal.

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Getting Started

As an IT administrator, you first need to configure the my.anydesk II management portal so that you and your
team can start using all AnyDesk features.
In this chapter, you will learn how to:
• Set up the administrator account
• Set up your Team or Organization
• Assign permissions to other users
• Create shared Address Book
• Generate a custom AnyDesk clients
• View sessions and clients details

Step 1. Set up the administrator account

When you buy or sign up for a trial, your my.anydesk II account is automatically generated using the registered
email address. The Admin account grants full access to all settings within my.anydesk II management portal,
such as organization/team setup, as well as the ability to review sessions history and other data.
It is recommended to use this account only for the initial setup process. Afterwards, you can add users and
grant them tailored permissions based on their specific requirements.
You receive two emails allowing you to set up your credentials to my.anydesk.
To set up the administrator account:
1 Open the Welcome to my.anydesk email and select Click here.
2 On the opened page, set up your password. You will use it to log in to my.anydesk II with your account.
3 Click Set Password.

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Step 2. Set up your Team or Organization

In my.anydesk II, you can configure your team or organization (depending on the license you have), and only
those users that you invite will be able to sign into the management portal, be part of your team/organization,
and use the license features.

Set up an organization and create users

Note
Available for Ultimate (Cloud) license only.

As a license owner, you get to configure your organization, add users to the organization, and grant users access
to different features within my.anydesk II.
To set up an organization:
1 Log in to my.anydesk II with your administrator account which you have set up in Step 1.
2 On initial login, you will be prompted to set up your organization. To do so, in the Set Organization Name
window, enter the organization name you wish to use.
Note: The organization’s name cannot be changed later.
3 Click Set Organization Name. Review the organization name provided and click Continue.
You will receive an email with the link to your organization shortly after. For more information, see the Set up an
Organization article in Help Center.
To create users and add them to your organization, see the User Providers chapter in this document or refer to
the User Providers article in Help Center.

Set up a team and invite other users

Note
Available for Standard and Advanced license only.

As a license owner, you get to configure your team and manage licensed users in the my.anydesk II
management portal.
To set up a team:
1 Log in to my.anydesk II with your administrator account which you have setup in Step 1.
2 On initial login, you will be prompted to setup your team. To do so, in the Team Setup window, enter the
team name you wish to use and provide a short description.
Note: The team’s name cannot be changed later.
3 Click Create team.
You can now invite users to your team. They will become part of your license. To invite users, please follow the
instructions in this Help Center article.

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Step 3. Assign permissions to other users

Assigning roles to users helps you improve your productivity and security by reducing the threat that users have
access to functionality they should not have access to.
Once you have added all users to your team or organization, you can assign roles with different permissions to
individual users or user groups in your license.
Each role has different sets of permissions that define what users can see and do within the management
portal. Depending on the role the user is assigned to, they can either only view, view and edit, or have no access
at all to different sections of my.anydesk II management portal.
In my.anydesk II management portal, there are the following preconfigured roles for the Ultimate (Cloud)
license:
• Owner - a role is designed for a license owner. With this role, they can view and edit every section of the
management portal and delete the Organization.
• Admin - a role that allows the user to view and edit all the sections of the management portal except for
License, Invoices, and personal profile.
• Support agent - a role that allows the user to view the Users, Groups, Address Books, and Clients sections of
my.anydesk II management portal. It is designed for IT support staff.
• Accountant - a role for a person within your organization that deals with invoices. The role grants the access
to only view the Organization, License, and Invoices sections.
• Data protection officer - a role that allows the user to view all the sections of my.anydesk II management
portal except for Builds and personal profile.
• User - the default role for every user. With this role, they can view and edit their personal profile and view
the Clients and Builds sections.
You can also create custom permissions and roles. It is recommended to grant the minimum permissions
needed. For more information on user and role management setup, see this page.

Permission Set creator in my.anydesk II

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In the table below, can check the roles available for Ultimate license and the permissions each role has in
my.anydesk II.

Roles
my.ad sections
Owner Admin Support Data protection Accountant User
agent officer

Personal view & edit x x x x view & edit

profile
License view & edit view x view view x

Invoices view & edit view x view view x

Users view & edit view & edit view view x x

Roles view & edit view & edit x view x x

Groups view & edit view & edit view view x x

Permission Sets view & edit view & edit x view x x

Address Books view & edit view & edit view view x x

Clients view & edit view & edit view view x view

Sessions view & edit view & edit x view x x

Builds view & edit view & edit x x x view

Organization view & edit view & edit x view view x

Step 4. Create shared Address Books

Shared Address Book is a list of contacts (devices you connect to). By adding tags to contacts, you can filter the
devices. You can create, view, and edit shared Address Books in my.anydesk II. Users with the right permissions
can also manage shared Address Books. For more information about Address Books, see this article in Help
Center.

Create shared Adress Book

To create a shared address book:
1 In your my.anydesk II account, go to Address Books.
2 In the Organization tab, click Create Address Book.
3 In the pop-up window, enter the name for the organization address book.
4 Click Create address book.
After that, you can add contacts to the shared address book.

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Add contacts to Address Book

To add contacts to a shared address book:
1 In your my.anydesk II account, go to Address Books.
2 In the Organization tab, open the address book you wish to edit.
3 On the next page, go to the Entries section and click Create Entry.
4 In the pop-up window, provide the following details:
a Nickname - Enter the name for the contact.
b Address - Provide AnyDesk ID or Alias of the contact.
c Comment - Enter a description for the contact you are adding.
d Tags - Add a tag for further contact filtering.

5 Click Create Entry.

Additionally, users can set up personal Address Books within their account.

Personal Address Book page in my.anydesk II

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Step 5. Create a custom AnyDesk client

The Custom Client Generator in my.anydesk II allows you to create custom AnyDesk clients tailored to your
needs. You can create incoming-only clients, for example, which are deployed to users’ devices to allow IT
admins to connect to those devices for troubleshooting. Users cannot start outgoing sessions with incoming-
only clients. Moreover, you can set up the Access Control List security feature for advanced access control.
To open the Custom Client Generator:
1 Log in to my.anydesk II with your administrator account.
2 Go to the Builds tab and click Create Build.
3 On the opened page, customize AnyDesk client according to your needs.

Note: For detailed instructions on how to use Custom Client Generator in my.anydesk II, see Create a
Custom Client in Help Center.
4 Click Save Build.
The custom AnyDesk client can be deployed directly. Alternatively, you can share a link with users, so they can
download and install the custom client.
For more information, see Custom Client Generator chapter in this document.

Step 6. View sessions and clients details

Admins can view sessions’ details in my.anydesk II, review and edit session comments and close active sessions.

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To access Sessions page:

• Log in to my.anydesk II with your administrator account and go to the Sessions tab.

For more information about managing sessions, see Sessions in Help Center.
In the Clients page, you can see a detailed overview of all deployed clients assigned to your license. By selecting
one of the clients from the list, the client’s overview page will open.
To access Clients page:
• Log in to my.anydesk II with your administrator account and go to the Clients tab.

For more information about managing clients, see Clients in Help Center.

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my.anydesk II

my.anydesk II is a user management portal which offers a wide range of possibilities for IT Support staff,
administrators, license owner.
With my.anydesk II, you can view sessions details, create personal or shared Address Books, view your license
details, invite other users, create users, manage permission sets for users, and other.

User Providers
Within the my.anydesk II management console, you, as a license and organization owner, can set up a signup
procedure for your users. The User Provider type defines how new users for your organization are created. This
feature is exclusive to our Ultimate (Cloud) license.
my.anydesk II management portal supports three mutually exclusive user provider options:
• Admin – creating users in my.anydesk II manually.
• IDP – creating users via third-party identity provider. When selected, it allows the owner of the organization
to create users for that organization using an identity management system that supports OpenID Connect
(e.g., Microsoft Azure Active Directory). This way, Single Sign-On is set up and users can sign in with SSO
using the organization's ID and company credentials.
• LDAP – users are synchronized with an LDAP system, and administrators can manage user, role, group and
permission mappings. When selected, it allows the owner of the organization to set up a user
authentication process which validates a username and password combination with a directory server, such
as Microsoft Active Directory, OpenLDAP, or OpenDJ.
To access the user provider settings:
1 Sign in to my.anydesk II and go to the Settings > User Providers page.
2 On the opened page, select the preferred user provider and configure it.

Admin user provider type

The Admin user provider type allows the owner or administrator of the my.anydesk II organization to manually
add one or more users to their main license account. As a result, you can create users one by one or add
multiple users at once.
To select the Admin user provider type:
1 Sign in to my.anydesk II and go to the Settings > User Providers page.
2 On the opened page, select Admin.
3 In the Switch active provider window, select Proceed.
To learn how to create users, see User account creation and invitation in this document.

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IDP user provider type

Note
Available for Ultimate (Cloud) license only.

The IDP user provider allows the owner of an organization to create users for that organization using a third-
party identity provider that supports OpenID Connect (e.g., Microsoft Azure Active Directory or Keycloak Active
Directory). Users from your organization will then be able to log in with SSO using the organization's ID and their
company credentials.

Note
You will not be able edit users in my.anydesk II created through the IDP since they are synchronized
with the identity provider.

The IDP user provider setup consists of the following steps:

1 Select the IDP user provider in my.anydesk II.
2 Set up your identity provider. You can use any third-party identity provider that supports OpenID Connect,
such as Microsoft Azure Active Directory.
3 Configure the IDP in my.anydesk II to connect my.anydesk II to the identity provider.
4 Map your organization roles to the users in my.anydesk II. This way, you do not need to assign roles to users
manually. For more information about IDP mapper, see Set up IDP mapper in Help Center.

Select IDP user provider

To select IDP user provider:
1 Sign in to my.anydesk II and go to the Settings > User Providers page.
2 On the opened page, select IDP.
3 In the Switch active provider window, select Proceed.
After that you will be able to configure IDP user provider.

Set up identity provider

Before configuring IDP in my.anydesk II, you need to set up your identity provider first. You can use any third-
party identity provider that supports OpenID Connect, such as Microsoft Azure Active Directory.
For IDP configuration in my.anydesk II, you will need the following data:
• Client Secret. Copy and paste the URL to the Client Secret field when configuring IDP Setup.
• Application (Client ID). Copy and paste the URL into the Client ID field.
• Authorization endpoint. Copy and paste the URL into the Authentication URL field.
• Token endpoint. Copy and paste the URL into the Token URL field.

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Configure IDP
To configure IDP:
1 Sign in to my.anydesk II and go to the Settings > Organization page.
2 Scroll down to the Import Roles section, click Edit and provide the following information:
a Roles DN – type the LDAP DN where roles of this tree are saved. For example, ou-
roles,dc=example,dc=org or ou=finance,dc=example,dc=org.
b Redirect URI – generated automatically when the IDP setup is completed. Copy the Redirect URI value
after finishing the setup and paste it to your respective identity provider.
c Client ID – copy the Application (Client ID) value from your IDP and paste it here. It is used to register
my.anydesk as an OIDC client with your provider.
d Client Secret – copy the Client Secret value from your IDP and paste it here. It is used to register
my.anydesk as an OIDC client with your provider.
e Token URL – copy the Token endpoint value from your IDP and paste it here. It returns the access
tokens, ID tokens, and refreshes tokens to the client (my.anydesk).
f Authorization URL – copy the Authorization endpoint value from your IDP and paste it here. It is used
for authentication and authorization of my.anydesk client.
g Trust Email – turn the toggle off to let users verify their email address via my.anydesk II. Turn the toggle
on to disable my.anydesk II email verification.
h Backchannel Logout – turn on the toggle to enable the support of backchannel logout by configured
IDP. If enabled, the Logout URL field must be provided.
i Logout URL – provide the endpoint to log out users from external IDP. Backchannel Logout must be
enabled.
j Allowed Clock Skew – provide value in seconds (the default value is 0). It determines the acceptable
skew when validating IDP tokens.
k Default Scopes – the scopes included when requesting authorization. The default is openid. Provide a
comma-separated list of additional scopes you want to request.
l Validate Signatures – turn on the toggle to enable signature validation of configured IDP. If enabled,
the JWKS URL field must be provided.
m JWKS URL – URL where my.anydesk II can retrieve the keys for the configured IDP. Validate
Signatures must be enabled.
3 Click Finish edit.
4 After saving the identity provider, copy the assigned Redirect URI.
5 Open your identity provider and go to Authentication.
Note: Microsoft Azure AD identity provider is used in this example to showcase the procedure. You can
use any other third-party identity provider.
6 Click Add a platform, select Web, and paste the Redirect URI you copied after saving the identity provider
in my.anydesk II.
7 Click Configure.
For more information about IDP setup, see Configure IDP in Help Center.

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LDAP user provider type

Note
Available for Ultimate (Cloud) license only.

The LDAP user provider refers to the protocol to synchronize or mass import users, groups, and roles from an
Active Directory. An Active Directory is a database of hierarchically organized users, groups, roles, and
permissions, as well as attributes for each of them (e.g., first name, group description, etc.).
The my.anydesk II management portal can connect to the Windows server-based Active Directories, and via
LDAP, information can be fetched out of the Active Directory and used for the user management setup within
my.anydesk.
The LDAP user provider setup consists of the following steps:
1 Select the LDAP user provider in my.anydesk II.
2 Add Organization Certificates – lists all certificates added to the organization. A certificate is a so-called PEM
file that encrypts the communication between the my.anydesk II service and the Active Directory.
3 Configure LDAP – needs to be filled out to create a connection between my.anydesk and the Active
Directory.
4 Import Roles – enables the possibility to import several roles from the Active directory.
5 Set up LDAP Mapper – enables to map roles from your organization to users in my.anydesk II. This way, you
do not need to assign roles to users manually.

Select LDAP user provider

To select the LDAP user provider:
1 Sign in to my.anydesk II and go to the Settings > User Providers page.
2 On the opened page, select LDAP.
3 In the Switch active provider window, select Proceed.
After that you will be able to configure the LDAP user provider.

Add Organization certificate

The Organization certificates section lists all certificates added to the organization. A certificate is typically
stored in .pem file and used to encrypt the communication between my.anydesk II and your LDAP identity
provider.
To add a certificate to your organization:
1 Sign in to my.anydesk II and go to the Settings > Organization page.
2 Go to the Organization certificates section and click Add new certificate.
3 In the Add new Organization certificate window, paste the contents of the certificate file in .pem format.
4 Click Add new certificate.

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Configure LDAP
You need to configure your LDAP-based identity provider to create a connection to my.anydesk II.
To configure LDAP:
1 Sign in to my.anydesk II and go to the Settings > Organization page.
2 Scroll down to the LDAP Setup section, click Edit and provide the following information:
a RDN LDAP Attribute – type the name of LDAP attribute, which is used as RDN (top attribute) of typical
user DN. Most often, this optional attribute is the same as the Username LDAP attribute. For example,
for Windows Active Directory, it is common to use cn as RDN attribute when username attribute might
be sAMAccountName.
b UUID LDAP Attribute – type the name of LDAP attribute, which is used as unique object identifier
(UUID) for objects in LDAP. For Windows Active Directory, it should be objectGUID. If your LDAP server
does not support the notion of UUID, you can use any other attribute that is unique among LDAP users
in the tree. For example, uid or entryDN.
c User Object Classes – type all values of LDAP objectClass attribute for users in LDAP divided by comma.
For example, inetOrgPerson,organizationalPerson. Newly created users will be synchronized to LDAP
with all those object classes and existing LDAP user records can only be found if they contain all those
object classes.
d Connection URL – paste a connection URL to your LDAP server.
e Users DN – type the full DN of the LDAP tree where your users are. This DN is the parent of LDAP users.
For example, ou=users,dc=example,dc=com if your typical user has a DN like
uid=john,ou=users,dc=example,dc=com.
f Bind DN – type the DN of the LDAP admin. This will be used by my.anydesk II to access the LDAP server.
g Bind Credential – type the password of the LDAP admin.
h User Search Filter – type the name of the LDAP filter used to search for users. Leave this empty if no
additional filtering is needed and you want to retrieve all roles from LDAP. Otherwise, make sure the
filter name starts with ( and ends with ), for example, (filtername).
i Batch Size – type the number of LDAP users that should be imported from LDAP to my.anydesk II per
transaction.
j Periodic Full Sync – turn on the toggle to perform periodic full synchronization of LDAP users to
my.anydesk II. If enabled, the Full Sync Period field must be provided.
k Full Sync Period – enter the time (in seconds) that should pass before my.anydesk II attempts to
synchronize with the LDAP server again. Periodic Full Sync should be enabled.
l Periodic Changed Users Sync – turn on the toggle to perform periodic synchronization of changed or
newly created LDAP users. If enabled, the Changed Sync Period field must be provided.
m Changed Sync Period – enter the time (in seconds) that should pass before my.anydesk II requests the
LDAP server for changed or newly created LDAP users. Periodic Changed Users Sync should be enabled.
3 Click Finish edit.
Afterwards, all (potentially filtered) users from your LDAP server will be able to sign in to my.anydesk II with SSO
using the organization's ID.

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Import roles
You can import roles to my.anydesk II from your LDAP server. This way, you do not need to assign roles to users
manually.
To import roles:
1 Sign in to my.anydesk II and go to the Settings > Organization page.
2 Scroll down to the Import Roles section, click Edit and provide the following information:
a Roles DN – type the LDAP DN where roles of this tree are saved. For example, ou-
roles,dc=example,dc=org or ou=finance,dc=example,dc=org.
b Role Name LDAP Attribute – type the name of the LDAP attribute that is used in role objects for the
name and RDN of the role. Usually, it will be cn. In this case typical role object may have DN like
cn=Group1,ou=groups,dc=example,dc=org or cn=role1,ou=finance,dc=example,dc=org.
c Role Object Class – type the object class(es) of the role object. If more classes are needed, please
separate them with commas. In a typical LDAP deployment, it would be groupOfNames. With Windows
Active Directory, it is usually group.
d LDAP Filter – enter a custom filter to query for specific LDAP roles. Leave this empty if no additional
filtering is needed and you want to retrieve all roles from LDAP. Otherwise, make sure the filter name
starts with ( and ends with ), for example, (filtername).
e User Roles Retrieve Strategy – select one of the following ways of retrieving user roles:
o Load roles by 'member' attribute – roles of users will be retrieved by sending an LDAP query to
retrieve all roles where 'member' is the user.
o Get roles from user 'memberOf' attribute – roles of users will be retrieved from the 'memberOf'
attribute of the user or from the Member-Of LDAP Attribute.
f Membership Attribute Type – there are 3 different options that are dependent on the User Roles
Retrieve Strategy:
o DN – only available with the User Roles Retrieve Strategy – Load roles by role ‘member’ attribute.
LDAP role has its cn members declared in form of their full DN. For example,
member:uid=john,ou=users,dc=example,dc=com.
o UID – only available with the User Roles Retrieve Strategy – Load roles by role ‘member’ attribute.
LDAP role has its groupOfNa members declared in form of pure user uids. For example,
memberUid:john.
o memberOf – only available with the User Roles Retrieve Strategy – Get roles by role ‘memberOf’
attribute. It specifies the name of the LDAP attribute on the LDAP user that contains the roles the
user is a member of. By default, it is 'memberOf'.
3 Click Finish edit.

Set up LDAP mapper

There are certain predefined User-attribute-ldap-mappers to ease up the setup procedure. These mappers
make sure that user-specific attributes are correctly mapped. They include:
• Username
• Lastname

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• Firstname
• Createtimestamp
• Modifytimestamp
• Email

User accounts creation and invitation

As a license administrator, you can add users to your organization or invite users to your team, depending on
the license you have.

Note
For the Ultimate (Cloud) license, you can create users manually only if you set your user provider type
to Admin. To learn how to manage user providers, see Admin user provider type in this document.

Create users
Multiple users that are assigned to your Ultimate (Cloud) license are called an organization. You can create users
in my.anydesk and this way add them to your organization.
To create a user:
1 Log in to my.anydesk II with your administrator account and navigate to Users.
2 On the opened page, click Create User and in the pop-up window, enter the user’s first and last names and
provide their email.
3 Click Create.
The user will receive an email to verify their email address. After verification, the user can sign in to
my.anydesk II using the organization ID which was provided in the email. You can also create multiple users at
once.
To create multiple users:
1 Log in to my.anydesk II with your administrator account and navigate to Users.
2 Click Create User and in the pop-up window, click Advanced.
3 On the next page, type the email addresses of users you want to add into the text box.
Note: You can also drop a CSV with a list of users into the text box.
4 Click Proceed.
All users will receive an email to verify their email addresses. After verification, users can sign in to
my.anydesk II using the organization ID which was provided in the email.

Invite users to your team

Multiple users that are assigned to your Standard or Advanced license are called a team. You can invite users to
join your team.

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The user invitation can go one of the following ways:

• The user does not exist yet and is created via invitation.
• The user already exists and is reassigned to the new license. If the invitation is accepted, a user is now part
of the team.
To invite users to your team:
1 Log in to my.anydesk II with your administrator account and navigate to Users.
2 On the opened page, click Invite User and in the pop-up window, enter the user’s first and last names and
provide their email.
3 Click Invite.
After that, the user will receive an invitation email to their email address with a request to join your team.

User management
In my.anydesk II, after you add or invite users to your license, you can manage users, assign roles to them and
grant permissions on what they can do and see within my.anydesk II management portal.

Manage users

Note
Available for Standard, Advanced, or Ultimate (Cloud) license.

You can view the detailed information of each user when opening the user overview page. As an Admin, you can
edit, delete, add new users, and assign different roles to the users and add them to groups.
To open the user overview page:
• In my.anydesk II account, go to Users and open the needed user from the list.

You can also delete or disable the user by clicking Options in the upper-right corner of the page and selecting
either Delete User or Disable User depending on what you need.

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By deleting a user, you also delete their personal address book. This action cannot be reversed.
If you disable a user, the user will no longer be able to log in and access my.anydesk II.
Users can be disabled or deleted by administrators or users with the appropriate permissions.

Manage user roles

Note
Available for Advanced and Ultimate (Cloud) licenses only.

User roles are entities that contain one or more permission sets. You can assign a role with different permission
sets to a user or a group. Depending on the role the user is assigned to, user can either only view, view and edit,
or have no access at all to different sections of my.anydesk II management portal.
In my.anydesk II management portal, there are the following preconfigured roles for the Ultimate (Cloud)
license:
• Owner - a role is designed for a license owner. With this role, they can view and edit every section of the
management portal and delete the Organization.
• Admin - a role that allows the user to view and edit all the sections of the management portal except for
License, Invoices, and personal profile.
• Support agent - a role that allows the user to view the Users, Groups, Address Books, and Clients sections of
my.anydesk II management portal. It is designed for IT support staff.
• Accountant - a role for a person within your organization that deals with invoices. The role grants the access
to only view the Organization, License, and Invoices sections.
• Data protection officer - a role that allows the user to view all the sections of my.anydesk II management
portal except for Builds and personal profile.
• User - the default role for every user. With this role, they can view and edit their personal profile and view
the Clients and Builds sections.
In the table below, can check the roles available for Ultimate license and the permissions each role has in
my.anydesk II.

Roles
my.ad sections
Owner Admin Support Data protection Accountant User
agent officer

Personal view & edit x x x x view & edit

profile
License view & edit view x view view x

Invoices view & edit view x view view x

Users view & edit view & edit view view x x

Roles view & edit view & edit x view x x

Groups view & edit view & edit view view x x

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Permission Sets view & edit view & edit x view x x

Address Books view & edit view & edit view view x x

Clients view & edit view & edit view view x view

Sessions view & edit view & edit x view x x

Builds view & edit view & edit x x x view

Organization view & edit view & edit x view view x

You can also create custom permissions and roles. It is recommended to grant the minimum permissions
needed. For more information on user and role management setup, see this page.

Manage groups

Note
Available for Ultimate (Cloud) license only.

Individual users can be organized and segmented by roles and groups. These two segmentation tools can be
created manually or via mappers and importers through the user provider setup.
If you want to assign roles to several users, you can do that by creating a group. Groups are a list of users with
the same permission sets. You can create a group with one or multiple roles assigned to it, and then add users
to that group. This way, all members of the group will have the same roles. A user can be part of multiple
groups.
To create a new group:
1 In my.anydesk II account, go to Groups.
2 Click Create group and in the pop-up window, provide the following information:
a Group name - type the name for your group.
b Description - type a short description for the group.
3 Click Save group.
After that, you can add users to the group and assign roles to it.

Manage permission sets

Note
Available for Ultimate (Cloud) license only.

Permission sets are sets of grants that define what users can see and do within my.anydesk II management
portal. It is used to restrict access to my.anydesk II features and pages for certain users. This means that
permission sets are used to give administrators the ability to restrict and monitor other users’ access to features
and pages.
Multiple permission sets can be assigned to a single role.
Multiple roles can be assigned to groups or users. Permissions cannot be taken away once they are assigned.

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You can view the list of all permission sets by navigating to the Permission Sets tab.
To create a permission set:
1 In my.anydesk II account, go to Permission Sets and click Create Permission Set.
2 On the opened page, provide the following information:
a Name – type the name for your permission set.
b Description – type a short explanation of the permission set.
c Roles – from the drop-down list, select roles to which you wish to assign this permission set.
Note: You can also assign a permission set to a role later in the Roles section.
d Access Control - for each section, select either No Access, View, or View & Edit depending on what you
want users within the assigned role to have access to.

3 Click Save Permission Set.

Address Books
Address Book is a list of your contacts (devices you connect to). By adding tags to contacts, you can filter the
devices.
Each user has a personal Address Book. If the user is a part of an organization or a team, they can also have
access to organization's/team’s Address Book. Organization’s or team’s Address Books can be summarized as
shared Address Books. The shared Address Book can be visible to all licensed users.
The personal Address Book is an address book that is directly linked to a user account. This means that only the
owner of the personal address book can view and edit it. The personal Address Book is automatically created
after every user account creation.
Address Books are synchronized with the AnyDesk client. Whenever you make changes to the contacts or the
Address Book itself in the my.anydesk II management portal or the AnyDesk client, it will be updated across
both platforms.
To access the personal address book in my.anydesk II, go to the Address Book section and select the Personal
tab. You can add and edit Address Book entries and set and delete tags.
To access the address book in the AnyDesk client, in the upper-right corner of the client, click > Address
Book.

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Clients management
A client is an AnyDesk application installed on your device. Within my.anydesk II management portal, you can
view, filter, and manage clients that are linked to your license.
To access clients:
• Log in to my.anydesk II with your administrator account and navigate to Clients.
Here, you can see details of the clients deployed and assigned to your license.
Clicking on one of the clients will display the client details. Here, you can remove the client from the license,
change the Alias, and view the session history.

Custom Clients

Note
Available for Standard, Advanced, and Ultimate (Cloud) licenses.

AnyDesk offers two types of clients (applications) that you can install on your devices:
• Default AnyDesk client – an AnyDesk application with default settings and configurations available to all
users. You can download it from our website.
• Custom AnyDesk client – an AnyDesk application fully customized by the user in my.anydesk II
management portal using Custom Client Generator. You can customize the settings and permissions of the
application according to your needs.
The Custom Client Generator in my.anydesk II management portal provides a wide range of possibilities to
customize the AnyDesk application to fit individual needs.
You can access the Custom Client Generator by going to the Builds tab and clicking Create Build. On the
opened page, it is split up into six sections:
• OS – defines for which operating system the client is meant for.
• General – defines naming and the most common features.
• Visual – defines the application icon and custom texts.
• Security – defines the access control list and proxy server.
• Advanced – input fields to enter further key values. Differentiates overwrite & default.
• Session Permission Profiles – defines the session permission profile presets.
In our Help Center, you can find further information on how to create custom clients and install them.
The following configuration options for custom AnyDesk clients are supported:
• Mobile Device Management
• Windows Group Policies
• Command Line Interface (Windows, Linux, macOS)

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Builds overview
Builds are custom clients, or custom AnyDesk applications, which you can create using the Custom Client
Generator. It can be installed on one or multiple devices. This ensures that each device within your organization
will have an AnyDesk client configured to your needs.

You can view all builds that you created, or others in your license that have the permission to do so, in the
Builds tab. On the Builds page, view the following information for each configuration:
• Build name – the name of the created build.
• Platform – the operating system for which the build was created.
• Version – the version number of the created build.
• Download type – a type of the download link for the build. It can be either Private or Public.

You can copy the URL of that custom client configuration by clicking and then share it with others. If the
Download type is Private, then people using the URL will need to log into an account linked to your license to
download it. If the Download type is set to Public, then anyone with the link can download that custom client.
To download the custom client with that configuration to your device, click

Builds overview page

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Manage Builds
Once you have created a Build (Custom Client), you can share it with your colleagues and install it on one or
multiple devices. This means that the build can have multiple clients linked to it.
If you want to adjust the settings of all clients linked to the build, such as security settings, add or remove access
to certain features, you can easily do that in my.anydesk II.
Changes to build can be applied in two ways, depending on the build type you selected during creation. There
are two types of builds:
• Static – a build that requires client reinstallation on every device after each customization.
• Dynamic – a build that can be customized in real-time without the need to reinstall it on all devices after
each change. Updates will instantly apply to all linked clients. To use the dynamic builds, you need to
Activate Central Management first.
For detailed instructions on how to make changes to the builds, see this article in our Help Center.

Central Management
Central Management allows you to quickly adjust client settings in real time. This means that you can customize
already installed clients from my.anydesk II and see the changes in clients right away, without reinstalling them.
For more information about Central Management, see this article in Help Center.
The feature is useful for IT admins who provide support to their colleagues in their organization and need
effortless client customization in real time.
With Central Management you get access to the following features:
• Dynamic Builds – make changes to the specific Build and those changes will automatically apply to all clients
linked to that Build.
• Dynamic Client Configuration – ability to edit individual clients dynamically and manage their set of
features.
All changes made from my.anydesk II to authorized clients are securely signed using a Private Key.
To unlock all Central Management features, first, you need to generate a Private Key, download and copy it, and
then provide the Private Key in my.anydesk II after every login when you want to use the features. For more
information about the Private Key, see this article.

Activate Central Management

To activate Central Management:
1 Log in to my.anydesk II and go to the Organization.

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2 In the General section, click Edit and then turn on the Dynamic Management toggle.

3 Go to Dashboard, click Generate Private Key.

4 In the Save Private Key window, download and copy the Private Key, select the checkbox, and then click
Continue.
Note: The Private Key is only generated once and cannot be recovered if lost. Please make sure it's
securely stored.
5 Go to the Activate Client Management window, click Provide Private Key.
6 In the opened window, paste the Private Key and click Continue.
After the Central Management was successfully activated, you will see in the upper-right corner of the
Dashboard. You will need to provide the Private Key each time you log in to my.anydesk II and want to use
Central Management features.

License management
You can manage your current license in my.anydesk II management portal.
To access license management:
1 Log in to my.anydesk II with your administrator account and navigate to License.
2 On the opened page, you can do the following actions:
a Upgrade license
b Reset license key
c Edit billing information
d Add, remove, and manage payment methods
e Activate or deactivate auto-renewal
f Download and pay invoices

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my.anydesk API
my.anydesk REST-API can be used to retrieve and export license and client information from your my.anydesk
account. The API is currently available for my.anydesk I. A new API for my.anydesk II with extended functionality
is currently being developed.
For more information about API, refer to this article in Help Center.

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my.anydesk I

my.anydesk I is our legacy customer portal. It is still available for customers to use. The my.anydesk I portal does
not include user management. Only a single account can be created there.

Note
Configurations for custom clients done in my.anydesk I will not be synced to my.anydesk II.
my.anydesk I management portal will eventually be discontinued.

When purchasing AnyDesk license, you will receive two emails with credentials to both management portals.
Open the Your AnyDesk Credentials email and find there your username and password for my.anydesk I.
Once logged in to your my.anydesk I account, you have five main tabs:
• License: View your license details, such as license key or expiration date and manage your license.
• Clients: View all licensed AnyDesk clients deployed on devices. Change their Alias, remove them from your
license, or leave a comment.
• Sessions: View session history, view and edit session comments, end active sessions, and export the
information.
• Files: View the list of your custom AnyDesk clients. You can also create new custom clients here.
• Settings: Change your general settings, payment options, customer, and company information. View and
pay your invoices.
More information and helpful guides for the my.anydesk I portal can be found in our Help Center.

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About AnyDesk
AnyDesk is a remote desktop software that allows users to access
and control a computer from a remote location. It was first released
in 2014 and has since gained popularity as a reliable and secure
remote desktop solution.

Resources
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Copyright
AnyDesk © 2024 AnyDesk Software GmbH. All rights reserved.
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