SANJEEV PAWAR – Management Professional
Project/Program Management | Operations Excellence | Service Delivery | Operations
Delivery |
Strategic professional offering nearly 15 years of rich experience in spearheading projects,
providing implementation support, and steering delivery.
: https://www.linkedin.com/company/tech-mahindra-business-services?trk=profile-position
PROFILE SUMMARY
Current Role: Program & Project Manager at Tech Mahindra, leading telecom services and IT operations setup in Ethiopia..
Project Success: Hands-on experience in delivering projects for various clients.
Continuous Improvement: Spearheaded initiatives in process automation and digitization, enhancing efficiency,
productivity, and quality while achieving significant cost, time, and resource savings
Process Implementation: Designed and implemented incident, change, and problem management processes, reducing Mean
Time to Repair (MTTR) by 20% and improving proactive monitoring
Business Analysis: Analyzed CBU's business processes, identified inefficiencies, and increased Safaricom Ethiopia PLC's
revenue by $50,000 annually.
Cross-functional Collaboration: Mapped process workflows and developed optimized solutions with cross-functional teams.
Client and Leadership Engagement: Expert in identifying business needs and bridging gaps between functional groups and
technology to foster innovative solutions.
International Exposure: Worked in Malaysia and Ethiopia, interacting with teams from EMEA, US, and APAC regions
Data Analysis: Utilized data analysis and simulation tools to identify bottlenecks and implement effective solutions
Innovation and Excellence: Collaborated with cross-functional teams to drive innovation and process excellence
Management Skills: Excellent at leading and motivating teams to maximize productivity and exceed customer expectations in
service delivery.
CORE COMPETENCIES
Project Planning and scheduling Budget Management Business Process design and Imp
Business Transformation/ Migration Process Optimization Network Excellence/ Optimization
Budgeting/ Cost Control/ Operational Internal/External Stakeholder Team Building, Training & Management
Excellence Management
SOFT SKILLS EDUCATION
B.E. in Electronics & Communication G.R.K.I.S.T
Institute Jabalpur, Madhya Pradesh 2008
Communicator Analytical Problem Solver
CERTIFICATIONS and TRAINING
Databricks – Generative AI Fundamentals
PMI - Generative AI Overview for Project Managers
Organized Collaborator Planner Aviatrix Certified Engineer - Multi-Cloud Network
Associate Course
TECHNICAL SKILLS Telecom Industry Specialist Certification
Microsoft Certified Azure Fundamental (AZ-900)
PMP 4 Trained with 35 contact hours
MS Projects, MS Power point, MS Excel, CCNA Certified by CISCO
MS Visio ITIL4 Trained
Scrum, Azure, Six Sigma
PERSONAL DETAILS
Date of Birth: 14th July 1986
Languages Known: English & Hindi
Current City : Mumbai
Permanent City : Mumbai
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CAREER TIMELINE
Aug’08-Sept’11 Sept’11-Sep’13
Apr’06-Feb’1 Sep’13-Nov’21 Sincece
Nov’21
Jan’13
WORK EXPERIENCE
Since Nov’21: Tech Mahindra, Mumbai as Manager- Project (Level P1)
Position of Responsibilities:
Since Nov’21: Project Manager (Level P1)
Key Result Areas as Project Manager:
Project is to establish the telco services and operations in Africa(Ethiopia) region. It’s a greenfield implementation project.
Analysis of business requirements with key stakeholders to develop and deliver Functional requirements on time
and preparing documents such as Business Requirements Document (BRD), Use case documentation.
Developed and implemented standardized process documentation, improving operational efficiency and compliance.
Developed comprehensive projects plans, including timelines, budgets, resource allocation and risk mitigation strategies
Liaising with various stakeholders to align and formulating plans for setting L1 IT NOC.
Formulating operating budgets and managing overall operations for executing the projects within cost & time norms
Pitching solutions to the client, responding to RFPs, delivering presentations, and leading end-to-end proposal for clients
Scheduling & monitoring resources; reviewing project status during periodic project review meetings.
Leading, mentoring & monitoring the performance of cross-functional teams to ensure efficiency in process.
Heading various teams for over 10 members for Service Delivery and Service Assurance
Acting as a bridge across all functional areas including Business Units, Information Technology, and outside vendors
Business Role:
Responsible for CBU (Customer business Unit) development which includes process design and development, use cases,
business rules, etc
Designing and developing service processes, high level processes, sub/detailed processes, and work instruction documents for
Incident, Problem and Change Management
Reviewing of user requirements (URS), analyzing gaps related to cost, business, technical & other business aspects.
Delivery:
Heading operations and delivery of an African Telecom giant with a team size of 10+
Delivered CBU products on time, with no gap from business requirement.
Successfully designed Incident management, Change management and Problem management process with improving customer
satisfaction scores by 15%
Stabilized the CBU product by identifying the Gap’s in business requirement
Reduced the MTTR of Incidents by 30 %, by analysis the repetitive incident and improving the Incident management.
Recognized with standing ovation award consecutively for two years for excellence in process improvement.
Conduct regular process audits and risk assessments to maintain high standards of quality and safety
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PREVIOUS EXPERIENCE
Sep’13-Nov’21: Accenture Solution Pvt. Ltd., Mumbai as Associate
Key Result Areas:
Accenture Growth Market [Automation and Asset Coach] Feb 21 – NOV 21 )
Enable Automation with AI across multiple projects to speed and scale to drive exponential efficiencies with (AU Bank, Vodafone etc)
Modern Engineering
Modern Operations
Analytics & AI
Automation in Cloud
Accenture Project Rakuten CN2O Mobile [Cloud Process Architect] FEB 20 – Feb 21
Driving operational maturity and process improvement in SXC's day-to-day Operations. (Rakuten Mobile Japan)
Define and shape network operations by:
Helping to define KPIs and metrics
Applying operational maturity fundamentals
Mapping & creating process documents
Assessing gaps and risk in requirements and process for further improvement
Driving continuous improvement
Supporting the Pod Lead in team governance and employee engagement activities
Identify the change impacts that a deployment will have on different POD’s like Cloud, IR , RAN etc.
Accenture Vodafone RPA [Project Manager] Sep 19 – Jan 20
To define solution and platform requirements for automation needs across NOC
Timely support in issue resolution of deployed 120 bots
Responsible for process understanding and PDD, SDD preparation for RPA solutions
Responsible for all aspects of architecture for applications and projects for a client with automation experience
Supervised teams working on Incident, Problem and Change Management
Accenture Vodafone RPA [O&M lead] Aug 17 - Feb 19
130 + Process Assessments for identifying RPA potential in NOC environment.
Process re-engineering in NOC operation under Incident, change, OSS and in performance management.
Creation of Automaton Process design document (PDD) for the identified activities.
Business Analysts to ensure the developed application meets technical requirements and client needs
Backing Technical Architect on the process functional areas in creating and managing strategic pricing & costing analytics
models to support pre-sales function and ongoing expense management.
Accenture Telecom Malaysia [Business Advisor, Strategy & Planning] May 17 – July 17
To identify Automation opportunity across NOC
Creation of automation blueprint
Accenture AT&T [Business Advisor, Strategy & Planning] Sep 13 – May 17
Key Role in development of Standard Cost Models (analytics driven) and create Best possible solutions to drive the Pre-
sales segment of Access Management. The Model will enable the capabilities to provide solutioning to service request for
client to acquire more Business
Identified areas with high optimization & automation potential to reduce cost of operations. And Leveraged the automation
to deliver consistent results faster.
Fully functional Geographic Information System (GIS) with tools for perform Cost variance reporting, Margin analysis,
Pricing / Quoting, Network Optimization
Proactively identify areas of opportunity for access savings, revenue enhancement or process improvement
(Automation opportunities) and spent reduction via research and analysis, and pass findings of on to client for delivery.
Sept’11-Aug’13: Pace Microtechnology as Lead Syst Engg]
Key Result Areas:
Acted as a Project Manager; managed end-to-end service delivery of large Core Projects and Customer Projects
Worked in projects for Pace customers and responsible for SOW, system design, deployment, acceptance, technical
consultancy, testing and support of various networks such as large system upgrade, set-top box, lab setup, middleware
integration (OSS/BSS), Linux high availability
Interfaced with the transmission departments to install equipment and for provisioning of the same
Aug’08-Sept’11: Reliance Communication [System Integrator]
Key Result Areas:
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Collaborated with major vendors such as Thomson, Viacom, Cisco and Nortel for configuration and updates on any new
changes for NOC setup
Provide RCA (Root cause Analysis) to the errors or problem occurred on System/ Project. Suggest solution which helps
in "Process improvement" and in dollar saving.
Responsible to manage the availability of services and ensure service levels are achieved.
E2E set of NOC, with integration of NE’s. So, is to make sure system is live 24*7.
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