Contents

Sl No Chapters No. of Question PDF Page No.

1 Communication: Theory 34 3-9
and Practice
2 Soft Skills for Professional 31 10-14
Excellence
3 Reading Comprehension 11 15-16
4 Professional Writing 16 17-23
5 Vocabulary and Grammar 80 24-26
Total Number of Question= 172

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 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
1. Traffic signal is an example of: 4. Communication barriers are
a) Written communication a) A receiver’s response to a message.
b) Audio-visual communication b) Avenues through which massages are delivered.
c) Visual communication c) Obstacle that interfere with the understanding
d) Oral communication of a message.
Explanation: A traffic signal is a form of visual d) The circumstances under which communication
communication that uses colors (red, yellow, and takes place.
green) and symbols to convey information to Explanation: Communication barriers are factors
drivers and pedestrians. It is a non-verbal, non- that hinder or obstruct the effective exchange of
auditory means of communication that relies on information, ideas, or thoughts between
visual cues to convey meaning. individuals or groups. These barriers can occur at
Answer: (c) any stage of the communication process.
Answer: (c)
2. Which is not one of seven C’s of communication?
a) conciseness 5. The way we talk to our work peers, Bosses,
b) correctness Subordinates is one-
c) clarity YouTube/NatiTute a) formal communication
d) character b) informal communication
Explanation: The Seven C's of Communication are Explanation: The way we talk to our work peers,
Clarity, Conciseness, Completeness, Correctness, bosses, and subordinates is typically formal
Consideration, Concreteness and Courtesy. communication, which means professional tone
"Character" is not one of the Seven C's of and language, following company rules and
Communication. protocols, clear and structured messaging.
Answer: (d) Answer: (a)

3. What is the final step in the communication cycle? 6. Verbal and non-verbal communication often work
a) Encoding together to convey a-
b) Decoding a) massage
c) Feedback b) culture
d) Receiving c) language
Explanation: The communication cycle, also known d) multiple channels
as the communication process, consists of the Explanation: Verbal and non-verbal
following steps: communication work together to convey a
1. Sender/Encoding: The sender creates and message, helping to ensure that the intended
conveys the message. meaning is understood by the recipient. Verbal
2. Transmission: The message is transmitted communication provides the literal meaning, while
through a channel. non-verbal communication adds context, tone, and
3. Receiving/Decoding: The receiver receives and emphasis to the message.
interprets the message. Answer: (a)
4. Feedback: The receiver responds or provides
feedback to the sender, completing the cycle. 7. Which one is not a barrier of communication?
Answer: (c) a) language
b) noise
c) discomfort with the topic
d) good timing
Explanation: Good timing is actually a facilitator of
effective communication, rather than a barrier. It
refers to the appropriate selection of a suitable
moment to convey a message, increasing its
chances of being well-received and understood.
Answer: (d)
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
8. Which of the following is/are the feature(s) of 11. When a communication message delivers all the
formal communication? required information need to be delivered
a) structured communication is?
b) controlled a) clear
c) pre-sanctioned b) concise
d) all of the above c) correct
Explanation: Formal communication has three key d) complete
features: Explanation: When a communication message
Structured (a): Follows a clear hierarchy and delivers all the required information that needs to
established protocols. be conveyed, it is considered complete. A complete
Controlled (b): Monitored and regulated by message ensures that the recipient has all the
authorities or management. necessary information to understand the message
Pre-sanctioned (c): Officially approved and fully.
endorsed by the organization. Answer: (d)
These features ensure formal communication is
organized, regulated, and authoritative. 12. Which of the following is not a feature of effective
Answer: (d) communication?
a) clear
9. Effective communication is most vital for- b) concise
a) proper coordination c) ambiguous
b) effective delegation of duty d) complete
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c) proper motivation Explanation: The correct answer is ambiguous

d) all of the above because effective communication should be clear
Explanation: Effective communication is vital for and easy to understand, whereas ambiguous
proper coordination, effective delegation of duty, communication is unclear and open to multiple
and proper motivation, as it ensures clear interpretations, leading to confusion and
understanding, inspires action, and drives success misunderstandings.
in personal and professional interactions. Answer: (c)
Answer: (d)
13. Which of the following is not a non-verbal
10. Which of the following is part of the ‘noise’ in a communication?
communication process? a) E-mail
a) obstruction in the communication channel b) Telephonic conversation
b) loss of information in the communication c) Letter
channel d) Notice
c) mixing of different communications’ Explanation: The correct answer is Telephonic
information in the channel conversation because it involves spoken words,
d) all of the above making it a form of verbal communication. The
Explanation: "Noise" in communication refers to other options (email, letter, and notice) are forms
any interference or disruption that affects the of non-verbal communication because they convey
message. This includes obstructions, loss of messages through written words, tone, and
information, mixing of messages, and other factors formatting, rather than spoken language.
like environmental distractions, technical issues, Answer: (b)
language barriers, and emotional or psychological
factors that can distort or block the message.
Answer: (d)
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
14. There are how many core elements in an effective 16. Discuss 7 Cs of effective communication.
communication system? Answer: The 7 Cs of effective communication are:
a) 5 1. Clarity: Clearly convey your message, avoiding
b) 4 ambiguity.
c) 3 2. Conciseness: Keep your message brief and to the
d) 6 point.
Explanation: There are four core elements in an 3. Completeness: Ensure your message includes all
effective communication system: necessary information.
1. Sender: The person initiating the 4. Correctness: Verify facts and accuracy to build
communication. trust.
2. Message: The information, idea, or thought 5. Consideration: Be empathetic and consider your
being conveyed. audience's perspective.
3. Channel: The method or platform used to 6. Concreteness: Use specific examples and details
transmit the message. to illustrate your point.
4. Receiver: The person or entity intended to 7. Courtesy: Show respect and politeness in your
receive the message. communication.
Answer: (b) These 7 Cs help ensure effective communication by
making your message clear, engaging, and
15. What are the various types of communication? respectful, which leads to better understanding
Define each. and response from your audience.
Answer: Here are the various types of
communication: 17. How good organizational value system promotes
1. Verbal Communication: Face-to-face good organizational communication?
conversations, phone calls, video conferencing, or Answer: A good organizational value system
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any exchange of information using words. promotes good organizational communication by

2. Nonverbal Communication: Facial expressions, encouraging transparency, building trust,
body language, tone of voice, gestures, or any providing a common language, fostering
exchange of information without words. collaboration, supporting feedback, defining
3. Written Communication: Letters, emails, texts, expectations, and promoting accountability,
reports, or any exchange of information through ultimately creating a positive and supportive
written words. communication culture.
4. Visual Communication: Images, videos, graphs,
charts, or any exchange of information through 18. Why formal communication is structured
visual aids. communication?
5. Formal Communication: Official, structured, and Answer: Formal communication is structured
documented exchange of information within an communication because it follows a
organization, following established channels and predetermined format, hierarchy, and rules,
protocols. ensuring clear, consistent, and professional
6. Informal Communication: Casual, unofficial, and messaging through defined channels, standardized
unstructured exchange of information, often language, and specific formats.
through personal networks and social interactions
(grapevine).
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
19. Write down the seven factors (7Cs) affecting 20. Define the process of communication.
perspectives in communication. Provide examples, Answer: The process of communication refers to
explaining how each factor affects communication. the steps involved in conveying information, ideas,
Answer: The 7Cs of communication are: thoughts, opinions, or messages from one person
1) Context ( Situation ) to another. It involves a series of activities that
Example: A conversation with a friend at a coffee enable effective exchange of information between
shop (informal) vs. a meeting with a boss in an the sender and the receiver.
office (formal). Context influences the tone, Here's a breakdown of the communication
language, and level of formality in communication. process:
2) Culture 1) Sender: The person initiating the
Example: In some cultures, direct eye contact is communication, also known as the source or
seen as a sign of respect, while in others it's transmitter.
considered aggressive. Cultural background 2) Message: The information, idea, or thought
shapes values, beliefs, and communication styles. being conveyed.
3) Channel (Medium) 3) Encoding: The sender translates the message
Example: Communicating through email (written) into a format that can be understood by the
vs. phone call (verbal). The channel chosen can receiver (e.g., language, symbols, images).
impact the clarity, tone, and speed of 4) Channel: The medium or platform used to
communication. transmit the message (e.g., speech, email, phone
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4) Content (Message) call, text message).

Example: Clearly defining the purpose and key 5) Receiver: The person receiving the message,
points of a message. Content affects the also known as the audience or destination.
understanding and engagement of the audience. 6) Decoding: The receiver interprets the message,
5) Coding (Language) translating it back into meaningful information.
Example: Using technical jargon with experts vs. 7) Feedback: The receiver responds or reacts to
simple language with non-experts. Coding the message, providing confirmation or
influences the accuracy and effectiveness of clarification.
communication. 8) Noise: Any external or internal factors that can
6) Credentials (Credibility) disrupt or distort the communication process (e.g.,
Example: A doctor's advice (high credibility) vs. a distractions, language barriers, technical issues).
friend's opinion (lower credibility). Credentials
impact the trust and persuasiveness of 21. What is intra-personal and inter-personal
communication. communication?
7) Conditions (Environment) Answer:
Example: A quiet room (optimal) vs. a noisy cafe Intra-personal communication: It refers to the
(distracting). Conditions can enhance or hinder process of communicating with oneself, including
communication, depending on factors like noise, self-talk, reflection, thought processes, emotional
time constraints, or physical comfort. awareness, decision-making. It's the internal
Each of these factors can significantly impact dialogue that helps individuals clarify thoughts,
the effectiveness and interpretation of feelings, and intentions.
communication. By considering the 7Cs, you can Inter-personal communication: It's the exchange of
adapt your communication approach to better information, ideas, and feelings between two or
connect with your audience and achieve your more people, aiming to convey meaning, build
goals. relationships, and achieve mutual understanding.
It includes verbal communication (spoken
language), nonverbal communication (body
language, facial expressions, tone), written
communication (text, email, letters).
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
22. Give examples of non-verbal communication. 24. What are barriers to effective communication?
Answer: Here are some examples of non-verbal Answer: Barriers to effective communication
communication: include:
1. Body Language: 1. Language barriers: Different languages or
- Posture (slouching, standing up straight) dialects.
- Facial expressions (smiling, frowning) 2. Cultural barriers: Different cultural backgrounds,
- Eye contact (direct, avoiding) values, and beliefs.
- Hand gestures (waving, pointing) 3. Physical barriers: Distance, noise, or visual
- Proximity (standing close or far apart) obstacles.
2. Paralinguistic Cues: 4. Emotional barriers: Emotions like fear, anger, or
- Tone of voice (friendly, sarcastic) bias.
- Pitch (high, low) 5. Psychological barriers: Assumptions,
- Volume (loud, soft) stereotypes, or prejudices.
- Rate (fast, slow) 6. Technological barriers: Poor internet
- Pause (hesitation, emphasis) connectivity or outdated tools.
3. Appearance: 7. Information overload: Too much information,
- Clothing (formal, casual) leading to confusion.
- Grooming (well-groomed, disheveled) 8. Ambiguity: Unclear or vague messages.
- Accessories (jewelry, hats) 9. Distractions: External or internal distractions,
4. Touch: like social media or personal issues.
- Handshake (firm, weak) 10. Semantic barriers: Different interpretations of
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- Hug (warm, awkward) words or phrases.

- Pat on the back (encouraging, condescending) 11. Environmental barriers: Uncomfortable or
5. Proximity and Personal Space: distracting environments.
- Invading someone's personal space These barriers can hinder effective
- Standing at a comfortable distance communication, leading to misunderstandings,
6. Nonverbal Vocal Cues: errors, or conflicts. Being aware of them can help
- Sighs you take steps to overcome and improve
- Groans communication.
- Laughter
- Yawns 25. Write short note with example on formal
7. Written Communication: communication.
- Emojis Answer:
- Emoticons (:-), :-D) Formal Communication: Formal communication is
- Capital letters (shouting) official, structured, and follows established
- Underlining or italicizing text (emphasis) channels and protocols. It is often used in
These non-verbal cues can convey just as much professional, academic, or business settings.
information as spoken words, and often Example: A university professor sends a formal
complement or contradict verbal messages. email to students announcing an assignment
deadline extension, using a formal tone, structure,
23. Define grape vine communication. and language.
Answer: Grapevine communication refers to the
informal, unofficial, and often unstructured
exchange of information within an organization or
group. It is characterized by rumors, gossip, and
unverified information that spreads quickly
through personal networks and social interactions,
often bypassing formal communication channels.
Grapevine communication can be difficult to
control or predict, and its accuracy is not always
guaranteed.
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
26. Write short note with example on informal 29. Write short note with example on clear
communication. communication.
Answer: Answer:
Informal Communication: Informal communication Clear Communication: Clear communication
is unofficial, casual, and occurs through personal conveys the message in a straightforward and
networks and social interactions. easy-to-understand manner.
Example: A colleague texts a friend at work: "Hey, Example: A teacher explains: "To solve the math
want to grab lunch today? I heard the new cafe is problem, add 2 to x, then multiply by 3."
open." Clear communication ensures the message is
Informal communication is often used among understood correctly, reducing confusion and
friends, peers, or acquaintances, and is typically errors.
more relaxed and spontaneous than formal
communication. 30. What is orientation training?
Answer: Orientation training is a type of training
27. Write short note with example on concise program designed to introduce new employees,
communication. students, or members to an organization, its
Answer: policies, procedures, culture, and expectations. It
Concise Communication: Concise communication aims to:
gets the message across quickly and efficiently, 1) Welcome and integrate newcomers
using few words. 2) Provide essential information about the
Example: A manager sends a brief text: "Meeting at organization
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2 PM today. Room 101." 3) Clarify roles and responsibilities

Concise communication saves time, increases 4) Familiarize with rules, regulations, and
productivity, and helps ensure the message is procedures
understood quickly. 5) Introduce key personnel and departments
6) Set expectations and goals
28. How effective communication system promotes 7) Ensure a smooth transition into the new
good organizational behavior? environment
Answer: An effective communication system
promotes good organizational behavior in several 31. Write short note with example on orientation
ways: training.
1. Encourages transparency and trust Answer: Orientation training is a type of training
2. Fosters collaboration and teamwork designed to introduce new employees to an
3. Clarifies expectations and goals organization's culture, policies, and procedures. It
4. Provides timely feedback and coaching helps them understand their role, responsibilities,
5. Resolves conflicts and issues promptly and expectations.
6. Empowers employees to make informed Example: A new marketing employee attends a 2-
decisions day orientation training program, covering:
7. Promotes a positive and inclusive work culture - Company history and mission
8. Enhances employee engagement and motivation - Departmental overview and team introductions
9. Supports change management and adaptation - Job expectations and performance goals
10. Improves overall performance and - Company policies and procedures
productivity - Benefits and HR information
By promoting good organizational behavior, - Tour of facilities and equipment
effective communication systems can lead to This training helps the new employee feel
increased job satisfaction, reduced turnover, and welcomed, informed, and prepared to start their
improved business outcomes. new role, setting them up for success and reducing
the learning curve.
 ⦿ Theory and Practice ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
32. Discuss art of communication using the following 33. Write short note on Technical Communication.
points: Choosing words, voice, modulation, clarity, Answer: Technical communication is the art of
time, simplification of words. explaining complex technical ideas in a simple and
Answer: Effective communication is an art that can easy-to-understand way, using various tools and
be mastered by focusing on six key elements: techniques, to help people learn, use, and
1. Choosing Words: Select words that are clear, understand technical information.
concise, and relevant to your message. Avoid It encompasses various forms of
jargon, technical terms, or complex vocabulary communication, including:
that may confuse your audience. - User manuals and guides
2. Voice: Use a strong, confident voice to convey - Technical reports and proposals
authority and conviction. Vary your tone to add - Instructional materials and training programs
emphasis, convey emotions, and maintain - Visual aids and graphics
audience interest. - Technical presentations and speeches
3. Modulation: Vary your pitch, volume, and rate to - Online help and documentation
add emphasis, convey emotions, and maintain The goal of technical communication is to
audience engagement. Avoid monotony by make complex technical information accessible
changing your tone, pitch, and volume. and usable for diverse audiences, including:
4. Clarity: Ensure your message is clear, concise, - End-users
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and easy to understand. Avoid ambiguity, - Technical teams

confusion, or mixed messages. Use specific - Stakeholders
examples, anecdotes, or metaphors to illustrate - Decision-makers
complex ideas. By doing so, technical communication plays a
5. Time: Consider the timing of your message, crucial role in promoting innovation, improving
taking into account your audience's attention span productivity, and enhancing user experience.
and receptivity. Deliver your message at the right
moment, avoiding distractions or interruptions. 34. Differentiate between verbal and written
6. Simplification of Words: Use simple, communication.
straightforward language to convey complex ideas. Answer:
Avoid technical jargon, complex vocabulary, or Verbal Communication:
convoluted sentences. Break down complex 1) Face-to-face or real-time exchange of
information into smaller, manageable chunks. information.
By mastering these elements, you can become 2) Uses spoken words, tone, pitch, and body
a more effective communicator, conveying your language.
message with clarity, confidence, and impact. 3) Immediate feedback and clarification possible.
Remember, effective communication is key to 4) More personal and interactive.
building strong relationships, achieving success, 4) Can be formal or informal.
and conveying your message with precision and 5) Examples: conversations, meetings, phone calls,
power. presentations.
Written Communication:
1) Exchange of information through written
words.
2) Uses text, images, and graphics.
3) No immediate feedback or clarification.
4) More formal and permanent.
5) Can be reviewed and edited before sending.
6) Examples: emails, letters, reports, memos, texts.
 ⦿ Soft Skills ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
1. Soft skills are applicable to: 5. Emotional intelligence is
a) Only the service sector a) Same as IQ
b) Only the manufacturing sector b) Control over emotions
c) Only the agricultural sector c) Expressing emotions
d) All sectors d) Suppressing emotions
Explanation: Soft skills are transferable skills that Explanation: Emotional intelligence (EI) refers to
are valuable in all industries and sectors, including the ability to recognize and understand emotions
service sector, manufacturing sector, agricultural in oneself and others, and to use this awareness to
sector etc. guide thought and behavior.
Answer: (d) Answer: (b)

2. Three aspects of _________ skills are knowledge, 6. Your ability to change with circumstances is called-
attitude and skills. a) aptitude
a) communication b) attitude
b) life c) adaptability
c) social Explanation: Adaptability refers to your ability to
Explanation: The three aspects of Communication adjust to new or changing circumstances, such as,
skills are knowledge and Skills. These three embracing new ideas or technologies, adapting to
aspects work together to help you communicate different work environments or cultures, being
effectively. flexible in response to unexpected challenges or
Answer: (a) opportunities
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Answer: (c)
3. The first step of problem-solving skills is:
a) Evaluate the solution 7. Adaptability in any set up requires-
b) Choose the best solution a) self-awareness
c) Find out the possible solution b) self-analysis
d) Identify the problem c) emotional intelligence
Explanation: The first step in problem-solving d) All of the above
skills is to identify the problem. This involves Explanation: Adaptability requires self-awareness,
recognizing that a problem exists, defining the self-analysis and emotional intelligence. All three
problem, and understanding its scope and impact. components are essential for adaptability, as they
This step is essential to ensure that you are enable you to recognize the need for change,
addressing the root cause of the issue and not just understand your own reactions and limitations,
its symptoms. adjust your behavior and approach to new
Answer: (d) situations.
Answer: (d)
4. First step in the process of problem solving is to-
a) design a solution 8. Which of the following attitudes is negative?
b) define a problem a) Polite
c) practicing the solution b) Arrogance
d) organizing the data c) Joyful
Explanation: The first step in the problem-solving d) Good learner
process is to clearly define the problem, including Explanation: Arrogance is a negative attitude
identifying the issue, understanding its scope and characterized by excessive pride and self-
impact, gathering relevant information, clarifying importance, superior behavior, disregard for
the goals and objectives. others' feelings or opinions, belittling or looking
Answer: (b) down on others.
Answer: (b)
 ⦿ Soft Skills ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
9. In an interview when you do not know an answer, 13. Someone is talking about an accident they had. How
you should: would you respond?
a) Keep guessing a) Look pleased
b) Remain quiet b) Look behind you
c) Admit you do not know the answer c) Look concerned
d) Bluff Explanation: When someone is sharing about an
Explanation: When you're unsure or don't know accident they had, it's important to show empathy
the answer to a question in an interview, it's best and support. Looking concerned shows that you
to say something like, "I don't know the answer to care about their well-being and are engaged in the
that question, but I can try to find out" or "I'm not conversation.
familiar with that topic, can you provide more Answer: (c)
context?"
Answer: (c) 14. Define soft skills with example.
Answer: Soft skills are non-technical skills that
10. Which of the following is a soft skill? relate to how you work and interact with others,
a) Technical knowledge including communication, teamwork, problem-
b) Emotional intelligence solving, and adaptability. They are valuable in
c) Social skill personal and professional settings, enhancing your
d) Both b & c ability to effectively collaborate, lead, and build
Explanation: Soft skills are non-technical skills that strong relationships.
relate to how you work and interact with others, Examples of soft skills include:
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including Emotional intelligence, Social skill. - Effective Communication

Technical knowledge is a hard skill, which is - Time management
specific knowledge and expertise required to - Leadership
perform a job or task. - Problem-solving
Answer: (d) - Adaptability
- Emotional intelligence
11. Which of the following is not a hard skill? - Conflict resolution
a) Accounting knowledge - Teamwork
b) Medical knowledge - Empathy
c) Engineering knowledge
d) Adaptability skill 15. Write short note on emotional intelligence with
Explanation: Hard skills are specific, teachable example.
abilities or skill sets that are easily quantifiable Answer: Emotional intelligence (EI) is the ability to
and measurable, such as accounting knowledge, recognize and understand emotions in oneself and
medical knowledge, engineering knowledge etc. others, and to use this awareness to guide thought
adaptability skill is a soft skill, which refers to the and behavior.
ability to adjust to new situations, challenges, and Example: A team leader, Rachel, notices that a team
environments. member, Alex, seems upset and withdrawn during
Answer: (d) a meeting. Rachel uses her EI to:
- Recognize Alex's emotional state (empathy)
12. The ability to identify with and understand - Ask Alex about their concerns and listen actively
somebody else’s feelings or difficulties- (communication)
a) sympathy - Acknowledge and validate Alex's feelings
b) empathy (emotional support)
Explanation: Empathy is the ability to identify with - Help Alex identify solutions to the issue
and understand somebody else's feelings, (problem-solving)
perspectives, and difficulties. In effective By using her EI, Rachel resolves the issue,
communication, empathy is crucial for building boosts team morale, and builds trust with Alex.
trust, rapport, and strong relationships.
Answer: (b)
 ⦿ Soft Skills ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
16. Write short note on hard skills with examples. 20. Define self awareness.
Answer: Hard skills are specific, teachable abilities Answer: Self-awareness refers to the ability to
or skills that are typically acquired through formal have a conscious understanding of one's own
education, training, or experience. thoughts, feelings, motivations, strengths,
Examples include: weaknesses, and emotions. It involves being able
- Technical skills: programming, software to observe oneself objectively, recognize patterns
development, data analysis and tendencies, and understand how one's actions
- Mathematical skills: accounting, financial and behaviors impact others.
analysis, statistical modeling
- Creative skills: graphic design, video production, 21. Write short note with example on time
photography management.
These skills are typically measurable and can Answer: Time management is the process of
be demonstrated through certifications, licenses, planning and controlling how much time is spent
or diplomas. They are often required for specific on different activities to maximize efficiency and
jobs or industries and can be a key factor in career productivity.
advancement. Example: A student, John, has a research paper due
in 3 days. He uses time management skills by:
17. How social skills impact effective communication? - Breaking down the task into smaller chunks
Answer: Social skills impact effective (research, outline, draft, edit)
communication by building trust, facilitating active - Creating a schedule with specific time slots for
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listening, and enabling clear expression of each task

thoughts and feelings, ultimately fostering positive - Setting deadlines for each task and sticking to
relationships and achieving communication goals. them
- Avoiding distractions during work hours (e.g.,
18. How social skills promote social acceptance? turning off phone notifications)
Answer: By managing his time effectively, John
Social skills promote social acceptance by: completes his paper on time and achieves his goal.
- Effective communication
- Empathy and active listening 22. Write down differences between hard skills and
- Positive body language soft skills.
- Conflict resolution Answer: Differences between hard skills and soft
- Adaptability skills are-
These skills help build strong relationships, earn 1) Hard skills provide the technical expertise,
respect, and gain acceptance from others. while soft skills enable effective
communication, collaboration, and problem-
19. Why soft skills are must for successful application solving.
of hard skills? 2) Hard skills are typically job-specific, while soft
Answer: Soft skills are essential for the successful skills are transferable across industries and
application of hard skills because they enable roles.
individuals to: 3) Hard skills are often measured by certifications
- Communicate complex ideas effectively or degrees, while soft skills are evaluated
- Collaborate and work well in teams through performance and feedback.
- Adapt to changing situations and challenges 4) Hard skills are usually learned through formal
- Manage time and prioritize tasks efficiently education, while soft skills are developed
- Continuously learn and grow through experience and social interactions.
In short, soft skills help individuals effectively 5) Examples of hard skills are programming
apply their technical knowledge and achieve languages (Python, Java), data analysis tools
greater success in their fields. (Excel, SQL) etc. while examples of soft skills
are communication skills (verbal, written),
teamwork and collaboration etc.
 ⦿ Soft Skills ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
23. Mention examples of hard skills and soft skills. 25. How emotional intelligence increases the
Answer: Here are some examples of hard skills and effectiveness of communication?
soft skills: Answer: Emotional intelligence (EI) increases the
Examples of Hard Skills: effectiveness of communication in several ways:
1) Programming languages 1. Self-awareness: Recognizing one's own emotions
(Python, Java, JavaScript) and tone, allowing for more thoughtful expression.
2) Data analysis tools (Excel, SQL, Tableau) 2. Empathy: Understanding others' emotions and
3) Software proficiency (Adobe Creative Suite, perspectives, fostering active listening and clear
Microsoft Office) understanding.
4) Language proficiency (Spanish, Mandarin, 3. Social skills: Effectively navigating social
French) dynamics, building trust, and conveying messages
5) Engineering (mechanical, electrical, civil) appropriately.
6) Graphic design (Photoshop, Illustrator) 4. Conflict resolution: Managing emotions to
Examples of Soft Skills: resolve disputes and negotiate effectively.
1) Communication skills (public speaking, 5. Adaptability: Adjusting communication style to
presentations) suit different audiences and situations.
2) Active listening By being emotionally intelligent, individuals
3) Teamwork and collaboration can communicate more clearly, build stronger
4) Leadership and initiative relationships, and avoid misunderstandings,
5) Emotional intelligence and empathy leading to more effective communication.
6) Problem-solving and critical thinking
26. How emotional intelligence increases the social
24. Write a short note on problem solving skills. skills?
Answer: Problem-solving skills are the ability to Answer: Emotional intelligence (EI) increases
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identify, analyze, and resolve complex challenges social skills in several ways:
and obstacles. Effective problem-solving involves: 1. Empathy: Understanding others' emotions and
1. Critical thinking: Objectively evaluating perspectives, leading to more effective
information and situations. relationships.
2. Creativity: Generating innovative solutions and 2. Self-awareness: Recognizing one's own
ideas. emotions, allowing for more thoughtful
3. Analytical thinking: Breaking down complex interactions.
problems into manageable parts. 3. Effective communication: Clearly conveying
4. Decision-making: Choosing the best course of thoughts and feelings, actively listening, and
action. adapting to others.
5. Resourcefulness: Utilizing available resources 4. Conflict resolution: Managing emotions to
and tools. resolve disputes and negotiate effectively.
6. Adaptability: Adjusting to changing 5. Social awareness: Understanding social
circumstances and constraints. dynamics, norms, and expectations, enabling more
7. Persistence: Overcoming obstacles and staying appropriate behavior.
committed to finding a solution. 6. Relationship management: Building and
By cultivating problem-solving skills, maintaining strong relationships through
individuals can become more effective in their emotional support, trust, and effective interaction.
personal and professional lives, navigating By developing emotional intelligence,
complex situations with ease and achieving their individuals can improve their social skills, leading
goals. to more harmonious and productive interactions
with others.
 ⦿ Soft Skills ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
27. Explain with example how self-awareness and self- 29. Discuss importance of soft skills.
analysis promote adaptability chance in any Answer: Soft skills are essential for personal and
environment? professional success. They enhance
Answer: Self-awareness and self-analysis help communication, collaboration, productivity,
individuals recognize their strengths, weaknesses, leadership, emotional intelligence, customer
values, and emotions, enabling them to adapt to service, employability, and personal growth. Soft
new environments. skills help individuals:
Example: Meet Sarah, a marketing professional - Build strong relationships
who recently joined a new company. Through self- - Achieve goals
awareness and self-analysis, Sarah recognizes: - Adapt to changing situations
- Her strength: Creative problem-solving - Communicate effectively
- Her weakness: Public speaking - Work collaboratively
- Her value: Collaboration - Lead and motivate others
- Her emotional trigger: Micromanaging - Understand themselves and others
In her new environment, Sarah: In short, soft skills make you a more effective,
- Seeks feedback to improve her public speaking empathetic, and successful person in all aspects of
skills life.
- Offers her creative problem-solving skills to
support team projects 30. What do you mean by Self-Analysis?
- Builds strong relationships with colleagues by Answer: Self-analysis is the process of examining
valuing collaboration and evaluating your own thoughts, feelings,
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- Communicates openly with her manager about behaviors, and motivations to gain a deeper
her concerns regarding micromanaging understanding of yourself. It involves:
By understanding herself, Sarah adapts to her 1. Reflecting on your strengths and weaknesses.
new environment, leveraging her strengths, 2. Identifying your values and beliefs.
addressing her weaknesses, and aligning with her 3. Examining your emotions and reactions.
values. This self-awareness and self-analysis 4. Analyzing your habits and behaviors.
enable her to navigate the new company culture 5. Setting personal goals and developing strategies
effectively, increasing her chances of success. for improvement.
Self-awareness and self-analysis promote
adaptability by: 31. Define Case Studies.
- Identifying areas for improvement Answer: A case study is a detailed examination and
- Recognizing emotional triggers and managing analysis of a specific situation, individual, group, or
them organization, used to illustrate a concept, principle,
- Leveraging strengths to meet new challenges or phenomenon. It involves:
- Aligning values with the new environment's 1. In-depth investigation and data collection
culture 2. Analysis and interpretation of data
This enables individuals to adjust to new 3. Identification of key issues, challenges, and
situations, build strong relationships, and achieve successes
their goals. 4. Drawing conclusions and making
recommendations
28. What do you mean by empathy? By examining a specific case, individuals can
Answer: Empathy is the capacity to understand gain a deeper understanding of complex issues,
and share the feelings, perspectives, and emotions develop critical thinking skills, and apply
of another person, while maintaining a clear knowledge to real-world situations.
distinction between their experiences and your
own. It involves being able to imagine oneself in
another's position and feeling what they feel,
without necessarily having had the same
experience. Empathy is about connection,
compassion, and understanding.
 ⦿ Reading Comprehension ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
1. Important information can be extracted from a class 3. How has man produced great art, literature,
lecture, using: scientific discoveries, or technological inventions?
a) Report writing 4. What is man by nature and how does he use his
b) Memo writing leisure?
c) Note-taking 5. What is the cause of evils in the world according to
d) Paragraph writing the author?
Explanation: Note-taking is the process of 6. Select a word from the paragraph that is the
recording important information, ideas, and opposite of social.
concepts during a lecture, meeting, or discussion. 7. Select a suitable title for the given paragraph.
It helps to capture key points and main ideas, 8. What is the best means of acquiring knowledge?
organize and structure information etc. 9. What are the views of Pascal on the loneliness of
Answer: (c) man?
Answer:
2. Which one is not a true trick while you take a note 3) Man has produced great art, literature, scientific
from a written text? discoveries, and technological inventions by
a) Summarize all important points utilizing his solitariness, i.e., by being alone with
b) Take the notes in full sentences himself and engaging in solitary reflection and
c) Use charts, diagrams, symbols thinking.
d) Identify the key words 4) Man is a gregarious being by nature, meaning he
Explanation: When taking notes from a written tends to be social and prefers the company of
text, it's generally not effective to write down others. However, when he has leisure time, he
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information in full sentences. Effective note-taking should use it to be alone with himself, reflect, and
techniques include, summarizing important points, think, rather than just running to social activities.
using charts, diagrams, symbols, identifying key 5) According to the author, the cause of evils in the
words and phrases to highlight main ideas. world is that men are unable to sit still in a room,
Answer: (b) i.e., they are unable to be alone with themselves
and engage in solitary reflection.
 Read the passage and answer the following 6) The word "solitary" is the opposite of social.
questions (3-9): 7) A suitable title for the given paragraph could be
We do not realize adequately to what extent our "The Importance of Solitude and Reading".
minds are moulded by books we read especially in 8) According to the passage, reading books is the
youth. We have several means by which we acquire most ancient and effective means of acquiring
knowledge today i.e. radio, cinema, newspaper, knowledge.
television etc. But reading books is the most ancient 9) Pascal's view on the loneliness of man is that all
and effective of them all. Rending a book is different the evils of the world arise from the fact that men
from mechanized instruction. We are never alone are unable to sit still in a room, i.e., they are unable
when we have books as our companions. to be alone with themselves and engage in solitary
A great writer has said that religion is what man reflection.
does with his solitariness. It is not merely religion
but art and literature, scientific discovery, and
technological invention that are the outcome of
what a man does with his solitariness. In the
modern world, we tend to be gregarious beings.
When we have little leisure we run to parties, clubs
or other social activities. We are afraid to be alone
with ourselves, afraid to stand and stare, much less
to sit and think. We are happy with others not with
ourselves. Pascal tells us that all the evils of the
world arise from the fact that men are unable to sit
still in a room. Reading a book gives us the habit of
solitary reflection and true enjoyment.
 ⦿ Reading Comprehension ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
10. Express the following text in note form: Answer:
Leadership is an ability to motivate and guide other Concise Notes on Leadership Styles:
members of an organization to achieve the desired Leadership Definition:
organizational goal. Leadership style is the pattern - Ability to motivate and guide others to achieve
of behavior that a leader exhibits, in influencing organizational goals
his/her subordinates towards the goals of an Leadership Styles
organization. Broadly speaking there are three 1. Autocratic Style
different styles of leadership: Autocratic Style, - Authoritative/directive style
Democratic Style and Laissez -Faire Style. - Leader commands and expects obedience
The Autocratic Style of leadership is also known - Unidirectional flow of orders
as authoritative style or directive style of - Pros: Quick decision-making
leadership. Here the leaders only like to command - Cons: Frustration, low morale, conflict
and expect complete obedience. They lead by giving 2. Democratic Style
rewards or punishments. The flow of order is - Participative style
unidirectional i.e., followers do not have any scope - Decentralizes and delegates authority
to participate in the decision making process. - Two-way communication
Although this type of leadership permits quick - High concern for people and work
decision-making but it may lead to frustration, low - Pros: Increased involvement, recognition,
morale and conflict among subordinates as they do satisfaction
not feel as part of the organization. - Cons: Time-consuming decision-making
The Democratic Style is also known as 3. Laissez-Faire Style
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participative style. Such a leader decentralizes and - Free-rein leadership

delegates the authority to his subordinates. The - Complete freedom to subordinates
leader makes the final decision only after - Least intervention by leader
consultation with the subordinates. Two way - Pros: Develops independent personalities
communication channels are used. Democratic - Cons: Potential for conflicting directions,
leaders have a high concern for both people and problems for organization
work. Here everyone is encouraged to participate, Suitability of Laissez-Faire Style
leading to increased feelings of involvement, - Appropriate for well-trained, knowledgeable,
recognition, and satisfaction. Only sometimes the self-motivated, and responsible subordinates.
decision making process may be time consuming.
The Laissez-Faire leadership is also known as 11. Define the process of note taking.
free-rein leadership. Under this style, a leader gives Answer: The process of note-taking involves:
complete freedom to his subordinates. The entire 1. Listening: Paying attention to the information
decision-making authority is entrusted to them. being presented.
There is least intervention by the leader and so the 2. Selecting: Identifying the most important
group operates entirely on its own. There is free information to record.
flow of communication. In this style the manager 3. Organizing: Structuring the notes in a logical and
does not use power but maintains contact with coherent manner.
them. Subordinates have to exercise self control. 4. Recording: Writing down the selected
This style helps subordinates to develop information in a concise and clear format.
independent personalities. But the subordinates 5. Reviewing: Going over the notes to ensure
may also move in different directions and it may understanding and completeness.
create problems for the organization. In fact, free 6. Reflecting: Thinking critically about the
rein style of leadership may be appropriate when information and making connections to prior
the subordinates are well trained, highly knowledge.
knowledgeable, self-motivated and ready to assume 7. Refining: Reorganizing and condensing the notes
responsibility. for future reference.
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
1. A memo is 4. What are the important components of a CV?
a) not like a letter Answer: The important components of a CV
b) like a letter (Curriculum Vitae) include:
c) one kind of business letter 1. Contact Information: Name, email, phone
d) invitation letter number, and address
Explanation: A memo, short for memorandum, is a 2. Professional Summary/Objective: Brief overview
type of business letter used for internal of experience, skills, and career goals
communication within an organization. It is 3. Education: Degrees, certifications, and relevant
typically used to share information, make courses
announcements, provides updates, request actions 4. Work Experience: Reverse chronological list of
or decisions. work experience, including job titles, company
Answer: (c) names, and achievements
5. Skills: Technical, language, and soft skills
2. Suppose you are sending an email to your friend, relevant to the job
and you want to send a copy of the mail to your 6. Achievements: Awards, publications, or other
teacher. Which option should you use? notable accomplishments
a) Bcc 7. Volunteer/Relevant Extracurricular Activities:
b) Cc Demonstrating skills or character
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c) Forward 8. Relevant Projects/Portfolio: Showcase of

d) Reply relevant work or projects
Explanation: When sending an email, you can use 9. Certifications/Licenses: Relevant certifications,
the Cc (Carbon Copy) field to send a copy of the licenses, or permits
email to someone who needs to be informed, but is 10. References: At least 2-3 professional
not directly involved in the conversation. In this references, with name, title, company, and contact
case, you want to send a copy of the email to your information
teacher, so you would use the Cc field.
Answer: (b) 5. Write short note on Minutes of Meeting.
Answer: "Minutes of Meeting" (MOM) refers to a
3. Curriculum Vitae is written document that records the key points
a) details of biological data discussed, decisions made, and actions assigned
b) details of educational qualification only during a meeting. It serves as a permanent record
c) a letter seeking for a job of the meeting, providing a clear and concise
d) personal details along with objectives, summary of what was discussed and agreed upon.
qualifications, experience, skills etc. A typical MOM includes:
Explanation: A Curriculum Vitae (CV) is a - Date, time, and location of the meeting
comprehensive document that showcases a - List of attendees
person's personal details, career objectives, - Objective or purpose of the meeting
educational qualifications, work experience, skills - Key points discussed
and abilities, achievements and accomplishments, - Decisions made
relevant projects or research etc. - Actions assigned to individuals or teams
Answer: (d) - Next meeting details (if applicable)
The purpose of MOM is to:
- Provide a clear record of the meeting
- Ensure follow-up actions are taken
- Keep attendees informed and on track
- Facilitate communication and collaboration
among team members
In essence, "Minutes of Meeting" is a vital tool
for effective meeting management and
communication.
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
6. Discuss the art of writing Memo. Degree Board/ Year of Percentage
Answer: A memo, short for memorandum, is a brief University passing /Grade
document used to communicate information, 10th ICSE 2012 91%
policies, or decisions within an organization. The Standard
12th ISC 2014 88%
art of writing a memo involves clear and concise
Standard
communication, using a structured format, and B. Tech WBUT 2018 9.0
adhering to professional tone and style. Here are
some key elements to consider: Work Experience:
1. Purpose: Clearly define the purpose of the memo - Software Engineer, Infosys Limited, Bengaluru
in the first paragraph. (2020-Present)
2. Audience: Identify the target audience and tailor - Developed multiple features for a cloud-based
the content accordingly. project management tool using Java and Spring
3. Format: Use a standard format, including: Boot
- Date - Collaborated with cross-functional teams to
- To identify and prioritize project requirements
- From - Implemented automated testing and
- Subject deployment scripts using Jenkins and Docker
- Body - Junior Software Engineer, HCL Technologies,
- Action (if required) Noida (2018-2020)
4. Clarity: Use simple language, avoiding jargon - Contributed to the development of a mobile
and technical terms.
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app for iOS and Android using React Native

5. Conciseness: Keep the memo brief, focusing on - Worked on fixing bugs and improving code
essential information. quality using Python and Django
6. Organization: Use headings, bullet points, and Skills:
short paragraphs for easy reading. - Programming languages: Java, Python, C++,
7. Tone: Maintain a professional tone, avoiding JavaScript
emotional language. - Development frameworks: Spring Boot, Django,
8. Action: Clearly state any actions required or React Native
decisions made. - Databases: MySQL, MongoDB, PostgreSQL
9. Sign-off: End with a professional sign-off, such as - Operating Systems: Windows, Linux, macOS
"Sincerely" or "Best regards." - Agile methodologies: Scrum, Kanban
Achievements:
7. Write a CV as you are applying for a software - Successfully led a team to develop a scalable e-
engineering job in a reputed MNC. commerce platform using microservices
Answer: Here's a sample CV for a software architecture
engineering job in a reputed MNC: - Improved code coverage by 30% through
Name: Rohan Kumar automated testing and refactoring
Father’s Name: Mohan Kumar Certifications:
Address: 9/4 H.D. Lane, Kolkata 700009 - Certified Scrum Master (CSM)
Contact Info: - Certified Java Developer (OCPJP)
- Email: [email protected]
- Phone: +91 98765 43210
- LinkedIn: (link unavailable)
Professional Summary:
Highly motivated and experienced software
engineer with 5+ years of experience in designing,
developing, and deploying scalable software
solutions. Proficient in Java, Python, and C++.
Strong understanding of data structures,
algorithms, and software design patterns.
Education:
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
8. Nilay Mukherjee of Flat No. -7C, Aparajita 9. You are the Relationship Manager of your company
Apartment, Behala Kolkata – 700060 wants to be a and the company needs to purchase CCTV cameras
Wild Life Photographer. He is a very enthusiastic for security and surveillance. Write a letter to the
and dynamic person of 21, enjoys travelling and CCTV camera installation company to submit the
communicating with people. Nilay passed Higher quotation with the specification of cameras.
Secondary examination in 2018 from Lake View Answer:
High School, Kolkata in first division. He also has To,
some knowledge in ‘Corel Draw’ and ‘Photoshop’. The Manager,
Now he seeks a suitable placement and therefore ABC CCTV Company,
wants to send his CV to different organizations. Kolkata- 700012
Draft the CV for him.
Answer: Subject: Request for Quotation for CCTV Camera
A draft CV for Nilay Mukherjee: Installation
Nilay Mukherjee Dear sir,
Contact Information: We are seeking a reliable and experienced CCTV
- Address: Flat No. -7C, Aparajita Apartment, camera installation company to provide security
Behala, Kolkata - 700060 and surveillance solutions for our premises. We
- Phone: [phone number] invite you to submit a quotation for the supply and
- Email: [email] installation of CCTV cameras with the following
Objective: specifications:
To secure a position as a Wildlife Photographer 1. Camera Type: IP Cameras (Outdoor and Indoor)
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where I can utilize my skills and passion to capture 2. Resolution: 1080p to 4K

the beauty of nature and tell stories through my 3. Field of View: 90° to 120°
lens. 4. Night Vision: Up to 30 meters
Education: 5. Weather Resistance: IP66 or higher
- Higher Secondary Examination, Lake View High 6. Connectivity: Wi-Fi and Ethernet
School, Kolkata (2018) 7. Recording: Compatible with NVR
- First Division 8. Power Supply: 12V DC
Skills: 9. Warranty: Minimum 2 years
- Photography (Wildlife, Travel, and Portrait) We require a total of 21 cameras to be installed
- Image Editing (Corel Draw, Photoshop) at strategic locations around our premises. The
- Excellent Communication and Interpersonal quotation should include:
Skills - Camera specifications and pricing
- Proficient in Travel Planning and Execution - Installation costs (including materials and labor)
Personal Qualities: - Maintenance and support costs (if applicable)
- Enthusiastic and Dynamic - Warranty and after-sales service details
- Strong Passion for Wildlife and Travel Please submit your quotation by [deadline] to
Photography [contact email or address]. We look forward to
- Excellent Communication and Teamwork Skills reviewing your proposal and discussing our
- Ability to work in challenging environments. security needs further.
Thank you for your time and consideration.
Sincerely,
[Your Name]
Relationship Manager
XYZ Company
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
10. Write a letter to your prospective buyer for giving 11. Suppose you are Divisional Railway Manager,
quotation a particular product for which quotation Eastern Railway, Howrah Division. Write a memo to
has been invited. the Passenger Welfare Office, warning him/her
Answer: regarding the lack of cleanliness in coaches, and the
To, supply of substandard food, as reported by the
Relationship Manager, passengers of Shatabdi Express on 10th April 2023.
XYZ Company, Also, instruct him to take immediate action to avoid
Kolkata, 700019 this type of grievance in future.
Subject: Quotation for CCTV camera installation Answer:
Respected sir, MEMORANDUM
Thank you for considering our company, ABC To: Passenger Welfare Officer, Howrah Division
CCTV Company, for your CCTV camera installation From: Divisional Railway Manager, Eastern
needs. We appreciate the opportunity to provide a Railway, Howrah Division
quotation for the supply and installation of CCTV Date: 12th April 2023
cameras as per your specifications. Subject: Poor Cleanliness and Substandard Food in
Below is our detailed quotation: Shatabdi Express
Camera Specifications: Dear Sir/Madam,
- IP Cameras (Outdoor and Indoor) I am writing to bring to your immediate
- Resolution: 1080p to 4K attention the unsatisfactory state of cleanliness in
- Field of View: 90° to 120° coaches and the substandard quality of food
- Night Vision: Up to 30 meters served on the Shatabdi Express on 10th April
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- Weather Resistance: IP66 or higher 2023, as reported by passengers. These grievances

- Connectivity: Wi-Fi and Ethernet are unacceptable and require prompt action to
- Recording: Compatible with NVR prevent future occurrences.
- Power Supply: 12V DC The reports indicate that the coaches were not
- Warranty: 2 years properly cleaned, and the food served was of poor
Quotation: quality, falling short of our standards. This is a
- Camera cost: ₹5000 per unit serious concern, as it directly impacts passenger
- Installation cost: ₹700 (including materials and satisfaction and reflects poorly on our division's
labor) commitment to service excellence.
- Maintenance and support cost: ₹12000 per I instruct you to take immediate action to
annum (optional) address these issues:
Additional Information: 1. Conduct a thorough inspection of the coaching
- We will provide a comprehensive warranty and depot and catering units to identify the root causes
after-sales service for 2 years. of the problem.
- Our team of experts will ensure a seamless 2. Ensure that all coaches are thoroughly cleaned
installation process. and sanitized before departure.
- We will provide training on camera operation 3. Increase the frequency of onboard inspections to
and maintenance. monitor cleanliness and food quality.
Please let us know if you require any further 4. Take disciplinary action against staff found
information or clarification. We look forward to negligent in their duties.
the opportunity to work with you. I expect a comprehensive report on the actions
Best regards, taken to rectify these issues within the next 48
[Your Name] hours. Please also submit a plan to prevent such
ABC CCTV Company grievances in the future.
Passenger satisfaction is our top priority, and I
expect your immediate attention to this matter.
Sincerely,
[Your Name]
Divisional Railway Manager
Eastern Railway, Howrah Division
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
12. The principal of your institution wants to know 13. You are a Purchase Officer of CBC Construction Pvt.
about the feasibility of a ‘Girls Hostel’ in the college Ltd. Your company has decided to purchase fifty
campus to send a report to AICTE on the same. He thousand bricks. Send an email to the Commercial
wants to send a memo to the Convenor, Building Manager of the XYZ company ([email protected])
committee asking him to provide necessary asking for the price and the time required for the
information in this regard. Draft the memo on delivery of the bricks.
behalf of the Principal. Answer:
Answer: From: [your email]
MEMORANDUM To: [email protected]
To: Cc: [email protected]
Convenor, Building Committee Date: [current date]
From: Subject: Inquiry for Brick Supply - 50,000 Units
Principal, XYZ Polytechnic Dear Commercial Manager,
I hope this email finds you well. I am writing to
Subject: Feasibility Report for Girls Hostel in inquire about the supply of bricks for our
College Campus construction project. We are interested in
purchasing 50,000 bricks and would like to
Dear Convenor, request a quote from your esteemed company,
As you are aware, the All India Council for XYZ.
Technical Education (AICTE) has emphasized the Could you please provide us with the following
need for adequate hostel facilities for students, information:
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particularly girls, in technical institutions. In this 1. Unit price of the bricks

regard, I am directed to submit a report to AICTE 2. Total cost for 50,000 bricks
on the feasibility of establishing a Girls Hostel 3. Time required for delivery (lead time)
within our college campus. 4. Payment terms and conditions
To facilitate this, I request you to provide the 5. Any applicable taxes or additional charges
following information: We are looking for a reliable supplier who can
1. Availability of land and suitable location for the meet our requirements promptly. Your prompt
hostel within the campus. response will help us to proceed with the purchase
2. Estimated cost of construction, including order.
architectural design, materials, and labor. Please feel free to contact me if you require any
3. Potential capacity of the hostel (number of additional information from our end.
rooms, students it can accommodate). Looking forward to hearing from you soon.
4. Amenities required (mess, common room, Best regards,
recreation facilities, security arrangements). [Your Name]
5. Water and electricity supply, sanitation, and Purchase Officer
waste management plans. CBC Construction Pvt. Ltd.
6. Any existing infrastructure that can be leveraged [Your Email ID]
or modified for the hostel. [Your Phone Number]
7. Timeline for completion, considering various
phases of construction.
Please convene a meeting with the Building
Committee to discuss and finalize the above
details. I require the report by [insert date] to
submit to AICTE within the stipulated timeframe.
Thank you for your prompt attention to this
matter.
Sincerely,
Principal,
XYZ Polytechnic,
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
14. Suppose you have been instructed by the Principal - Insufficient staff, leading to long queues and
of your college to investigate the facilities you have waiting times
in your college canteen and make recommendations - Outdated infrastructure, requiring renovation
for improvement. Now write a report with a Recommendations:
covering letter to the Principal. 1. Increase seating capacity by 50% to
Answer: accommodate more students
Covering Letter 2. Introduce healthy and nutritious food options,
[Your Name] including vegetarian and vegan choices
[Your Class/Position] 3. Implement strict hygiene and cleanliness
[College Name] protocols, with regular inspections
[Date] 4. Hire additional staff to reduce waiting times and
Principal, improve service
[College Name] 5. Renovate the canteen infrastructure, including
Subject: Report on Canteen Facilities and new furniture, lighting, and ventilation
Recommendations for Improvement Conclusion: The college canteen requires

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Dear Sir/Madam, significant improvements to provide better
I am submitting my report on the investigation facilities and services to the students and staff. By
of the facilities in our college canteen, as instructed implementing these recommendations, we can
by you. The report highlights the current state of create a more comfortable, healthy, and welcoming
the canteen, identifies areas of concern, and environment for everyone.
provides recommendations for improvement. Sincerely,
I hope this report will be helpful in enhancing [Your Name]
the canteen facilities and providing better services
to the students and staff. 15. You are an Assistant Engineer in a factory. There
Thank you for entrusting me with this has been a fire in the factory and two of the workers
responsibility. have been badly burnt and hospitalized. You are
Sincerely, asked to send a report on the fire. Design the report
[Your Name] with all details.
Report Answer:
Investigation of Canteen Facilities and Fire Incident Report
Recommendations for Improvement Factory Name: Sharma Industries Pvt. Ltd.
Introduction: The college canteen is an essential Location: Plot No. 123, Industrial Area, Gurgaon,
part of the institution, providing food and Haryana - 122001
beverages to students, staff, and faculty. This Date: 02nd September 2024
report aims to investigate the current facilities in Time: 14:45 hours
the canteen and suggest improvements. Incident Summary: A fire broke out in the factory
Current Facilities: on 2nd September 2024 at 14:45 hours, resulting
- Seating capacity: 50 students in two workers being severely burnt and
- Menu: Limited options, mostly fast food and hospitalized. The incident occurred in the
snacks Production Department area of the factory.
- Hygiene: Average cleanliness, with scope for Cause of Fire:
improvement (Preliminary investigation suggests)
- Staff: 2 cooks, 1 cashier, and 1 helper - Electrical short circuit in the CNC Machine area
- Infrastructure: Old furniture, inadequate lighting, - Ignition of flammable materials (cutting oil,
and ventilation grease, etc.)
Areas of Concern: Affected Area:
- Limited seating capacity, leading to overcrowding - Production Department area, including CNC
- Unhealthy food options, with few nutritious Machines and adjacent workstations
choices - Adjacent areas suffered smoke damage
- Inadequate hygiene and cleanliness standards
 ⦿ Professional Writing ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
Injuries: Answer:
- Two workers, Ramesh Kumar and Rajesh Singh, Draft email
suffered severe burns and were hospitalized at To: [email of 75 students]
Medanta Hospital, Gurgaon Subject: Assignment on Professional Presentation -
- 5 workers received minor injuries/ smoke Select Your Topic
inhalation Dear Students,
Damage: I hope this email finds you well. As we progress
- 2 CNC Machines damaged beyond repair in the course, it's time to assess your
- Property damage estimated at ₹5 lakhs understanding and application of the concepts
Firefighting and Rescue: learned so far. To do this, I'm assigning a
- Factory fire alarm sounded at 14:45 hours professional presentation task that will help you
- Firefighting team responded promptly and develop essential skills in communication,
extinguished the fire research, and public speaking.
- Affected workers were evacuated and provided Task: Choose a topic of your interest related to the
first aid course material (or a relevant industry/
- Emergency services (ambulance, fire brigade) application). Prepare a 10-minute professional
were summoned presentation to share your knowledge with the
Investigation: class.
- A thorough investigation will be conducted by the Guidelines:
Factory Inspectorate, Haryana, and our internal 1. Select a specific, focused topic to ensure a
team comprehensive coverage within the time frame.
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- Recommendations for preventive measures will 2. Conduct thorough research to gather credible
be implemented information and supporting data.
Recommendations: 3. Organize your content logically, using visual aids
- Enhance electrical safety measures (slides, graphs, images, etc.) to enhance your
- Improve fire detection and suppression systems presentation.
- Conduct regular fire drills and training for 4. Practice your presentation to ensure you stay
employees within the 10-minute limit.
Action Plan: 5. Be prepared to answer questions from your
- Investigation to be completed within 7 days peers and instructor.
- Recommendations to be implemented within 14 Grading Criteria:
days 1. Clarity and coherence of content (30%)
Appendices: 2. Research and supporting data (25%)
- Photographs of the affected area 3. Organization and visual aids (20%)
- Witness statements 4. Presentation skills and time management (25%)
- Medical reports of injured workers Submission:
Prepared by: Please reply to this email with your chosen topic
Rahul Sharma by [insert date]. This will help me avoid duplicates
Assistant Engineer (Safety) and ensure a diverse range of presentations.
Sharma Industries Pvt. Ltd. Presentation Schedule:
2nd September 2024 Presentations will be scheduled over the next few
weeks, starting from [insert date]. You will be
assigned a specific date and time slot.
If you have any questions or concerns, feel free
to reach out to me. I'm looking forward to seeing
16. Imagine yourself to be the instructor of a course in your creative and informative presentations!
which 75 students have registered. Draft an email Best regards,
to be sent to all these students asking them to select [Your Name]
a topic of their choice and prepare for a Instructor
professional presentation of 10 minutes duration.
 ⦿ Vocabulary & Grammar ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
1. “Finish your work properly”. It is an example of- 9. What a beautiful day! (Change to declarative)
a) exclamatory sentence Answer: It is a beautiful day.
b) interrogative sentence
c) declarative sentence 10. Is it a complete loss? (Change to exclamatory)
d) imperative sentence Answer: It's a complete loss!
Explanation: "Finish your work properly" is an
example of an imperative sentence, which is a type 11. What a noble act! (Change to interrogative)
of sentence that: Answer: Is it a noble act?
- Gives a command or instruction
- Makes a request or demand 12. Don’t go near the pond. (Change to declarative)
- Provides guidance or direction Answer: You should not go near the pond.
- Often starts with a verb
Answer: (d) 13. We have a holiday tomorrow. (Change to
interrogative)
2. “She spoke in a soft manner”. Which type of phrase Answer: Do we have a holiday tomorrow?

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is used here?
a) Verb phrase 14. Will you, please, pass me the bowl? (Change to
b) Prepositional phrase imperative)
c) Adjective phrase Answer: Pass me the bowl, please.
d) Adverb phrase
Explanation: In the sentence "She spoke in a soft 15. It was a delightful movie. (Change to exclamatory)
manner", "in a soft manner" is an adverb phrase Answer: What a delightful movie!
modifying the verb "spoke". It describes the way or
manner in which she spoke. 16. Are there people in the room? (Change to
Answer: (d) declarative)
Answer: There are people in the room.
3. In spite of his poverty he is honest. (change to
complex) 17. Come inside the house. (Change to interrogative)
Answer: Though he is poor, he is honest. Answer: Should I come inside the house?

4. He wants an employee who is honest. (Change to 18. I wish I did not have to grow old. (Change to
negative sentence) exclamatory)
Answer: He doesn't want an employee who is Answer: How I wish I didn't have to grow old!
dishonest.
19. The teacher asked Chinmoy, ‘Have you finished
5. As she was ill, she could not go to college. (Change your homework?’ (Change to indirect sentence)
to compound sentence) Answer: The teacher asked Chinmoy if he had
Answer: She was ill, so she couldn't go to college. finished his homework.

6. In spite of his wealth he is unhappy. (Change to 20. Sushmita said she would come only if she could
compound sentence) bring her mother with her. (Change to direct
Answer: He is wealthy, but he is unhappy. speech)
Answer: Sushmita said, "I will come only if I can
7. The birds have flown. (Change to interrogative) bring my mother with me."
Answer: Have the birds flown?
21. Asim said, ‘I have been to Amsterdam twice.
8. Are you coming to work tomorrow? (Change to (Change to indirect speech)
imperative) Answer: Asim said that he had been to Amsterdam
Answer: Come to work tomorrow! twice.
 ⦿ Vocabulary & Grammar ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
 Fill in the blanks with appropriate prepositions :  Form sentences using hints:
22. He lives _____ Mumbai. 40. Rahim was not at home when I reached. He _____
23. She sat _____ the ground. (already/leave)
24. An epidemic broke _____ in the town last year. 41. The woman was a complete stranger to me. I _____
25. I called _____ her from a distant place. (never/see/before)
Answer: Here are the answers: 42. I was very tired when I reached home. I _____
22) He lives in Mumbai. (play/tennis/whole morning)
23) She sat on the ground. 43. Mr. Roy no longer has his car. He _____ (sell/last
24) An epidemic broke out in the town last year. month)
25) I called to her from a distant place. 44. I invited Mimi for dinner. But she could not come.
She _____ (promise/someone else)
 Fill in the blanks with appropriate prepositions : Answer:
26. I am ____ a hurry. 40) Rahim was not at home when I reached. He
27. He is a friend _____ mine. had already left.
28. He is riding ______ a bicycle. 41) The woman was a complete stranger to me. I
29. He was born ______ 2019. had never seen her before.
30. The country is ______ war. 42) I was very tired when I reached home. I had
Answer: played tennis the whole morning.
26) I am in a hurry. 43) Mr. Roy no longer has his car. He sold it last
27) He is a friend of mine. month.
28) He is riding on a bicycle. 44) I invited Mimi for dinner. But she could not
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29) He was born in 2019. come. She had promised someone else.
30) The country is at war.
 Change the following sentences from active to
 Fill in the blanks with the correct form of verbs: passive voice:
31. They _____ (buy) a new car yesterday. 45. Raj sings a song.
32. He ______ (ring) me up last night. 46. My sister is painting a picture.
33. They have _____ (make) me what I am. 47. Pritha has posted the letter.
34. The window was _____ (break) by a child. 48. Mahatma Gandhi preached Non-Violence.
35. It is nice to have _____ (finish) the work. 49. Help the poor.
Answer: 50. Shut the door.
31) They bought a new car yesterday. Answer:
32) He rang me up last night. 45) A song is sung by Raj.
33) They have made me what I am. 46) A picture is being painted by my sister.
34) The window was broken by a child. 47) The letter has been posted by Pritha.
35) It is nice to have finished the work. 48) Non-Violence was preached by Mahatma
Gandhi.
 Fill in the blanks with article/preposition: 49) The poor should be helped.
36. I shall meet you _____ next Friday. 50) The door should be shut.
37. I will be in the office ______ 06:00 to 08:00 P.M.
38. She has been reading the book _____ almost two 51. The new policy comes ____ effect next month.
months now. Answer: The new policy comes into effect next
39. He is annoyed ______ your behavior. month.
Answer:
36) I shall meet you on next Friday. 52. The company is based ____ the European Union.
37) I will be in the office from 06:00 to 08:00 P.M. Answer: The company is based in the European
38) She has been reading the book for almost two Union.
months now.
39) He is annoyed with your behavior.
 ⦿ Vocabulary & Grammar ⦿ Communication Skills in English ⦿ 1st Semester ⦿ WB Polytechnic
 Change the voice of the following sentences: 69. Change the voice of the sentence:
53. My mother is cooking food. "She has written a beautiful poem."
54. We have gifted him a watch. Answer: A beautiful poem has been written by her.
55. He will call me.
56. You must help him. 70. Change the voice of the sentence:
57. Has anybody seen your bike? "They will invite me to the party."
58. Some boys were helping the wounded man. Answer: I will be invited to the party by them.
59. Why did your brother write such a letter?
Answer: 71. Change the voice of the sentence:
53) Food is being cooked by my mother. "You should help your mother."
54) He has been gifted a watch by us. Answer: Your mother should be helped by you.
55) I will be called by him.
56) He must be helped by you. 72. Change the voice of the sentence:
57) Has your bike been seen by anybody? "Has anyone seen my book?"
58) The wounded man was being helped by some Answer: Has my book been seen by anyone?
boys.
59) Why was such a letter written by your 73. Change the voice of the sentence:
brother? "The company is hiring new employees."
Answer: New employees are being hired by the
 Fill in the blanks with article/preposition: company.
60. The book is available ____ the library.
61. I will meet you ____ the station at 5 pm. 74. Change the voice of the sentence:
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62. She has been working ____ this project for three "Why did they cancel the meeting?"
months. Answer: Why was the meeting cancelled by them?
63. He is familiar _____ the subject.
Answer:  Fill in the blanks with the correct form of verbs:
60) The book is available in the library.
61) I will meet you at the station at 5 pm. 75. By the time I __ (arrive), they __ (eat) already.
62) She has been working on this project for three 76. If I __ (know) the answer, I __ (tell) you.
months. 77. By next year, I ___ (study) English for five years.
63) He is familiar with the subject. 78. The play ___ (perform) by a talented group of actors.
79. It ___ (not rain) for weeks, so the crops are dying.
 Fill in the blanks with article/preposition: Anaswer:
64. The city is located _____ the bank of the river. 75) By the time I arrived, they had eaten already.
65. I will be busy _____ the morning, but free ____ the 76) If I knew the answer, I would tell you.
afternoon. 77) By next year, I will have studied English for
66. She has been studying English ____ six months. five years.
67. He is interested _____ learning new languages. 78) The play was performed by a talented group of
Answer: actors.
64) The city is located on the bank of the river. 79) It has not rained for weeks, so the crops are
65) I will be busy in the morning, but free in the dying.
afternoon.
66) She has been studying English for six months. 80. The meeting will be held ____ the conference room.
67) He is interested in learning new languages. Answer:
The meeting will be held in the conference room.
68. Change the voice of the sentence:
"The teacher is giving us a lot of homework."
Answer: A lot of homework is being given to us by
the teacher.