M Rahul Deo
Flat No. 102, Burj Apartments, Shaikpet, Hyderabad, Telangana, 500008 ,
India
[email protected] - +917092999007
SUMMARY
Career Objective:
To use my skills in the best possible way for achieving the goals of the company in a responsible job with an opportunity
for professional challenges
PROFESSIONAL EXPERIENCE
Technical Support Engineer, Dell International Services India Sept 2017– Till date
Explaining questions about policies, procedure, services.
Successfully analyzed, proposed and presented solutions for Quality Improvement for 2019 &2020.
Responding to the Customer via E-mail, chats and calls
MS Office troubleshooting, Outlook and Mail App Configuration.
Auditing, scrubbing the tickets and providing feedback to agents.
Project Coordinator
Experience in incident management, managing SLAs and getting critical issues resolved by coordinating with various
departments.
Leadership skills, team management.
Active Directory
Analyst, Unisys Corporation May 2016 - June 2017
Technical Service to Customers from Microsoft and different regions.
Thorough knowledge of Windows OS troubleshooting.
Basic Hardware Troubleshooting.
Configuration & monitoring of Cisco Routers, SRX Juniper Router 210.
Network Support Engineer, HCL Dec 2014- Feb 2016
Trouble-shooting internet connectivity issues for British Telecom (Client)
Maintain security systems like firewall and Antivirus
Maintaining BT Routers and configuring it remotely.
Provide level 2 & level 3 remote desktop support and perform other activities based onSOPs.
Trouble-shooting internet connectivity issues for British Telecom (Client)
Troubleshooting and configuration of LAN & WAN connectivity and maintain bandwidth ofinternet
EDUCATION
Master of Science (Computer) June 2012 - May 2014
Bankatlal Badruka college of Information & Technology
Bachelor of Science (Computer) June 2008- May 2011
Jagruti Degree and PG college
OTHER SKILLS & INTEREST
Skills: Java, C, C++, Linux, Unix, O365.
Hobbies & Achievements:
Interests: Sports, Travelling, Music, Volunteer Work
Languages: English, Hindi and Telugu Played for Youth level Basketball Championship.
Professional Qualification Hosted ABACUS 2012 & 2013(All India Science Quiz)
held at Badruka College.
Completed Advance Certification in Hardware and
Networking Professionals. Participated in National Workshop on "Hadoop Cloud
AWS Certified Solutions Architect – Associate License Storage System" at Jawaharlal Nehru Institute of
ZQNXVFB11EFE169Z Advance Studies, Hyderabad
Exam 533: Implementing Microsoft Azure
Infrastructure Solutions Certified.
DECLARATION
I hereby declare that the above furnished information is true to the best of my knowledge and belief.
PLACE: Hyderabad M RAHUL DEO
