JOB DESCRIPTION

JOB TITLE: Change Lead

DIVISION: Corporate
SALARY BAND: 8A
RESPONSIBLE TO: Chief Change Lead
ACCOUNTABLE TO: Chief Change Lead
HOURS PER WEEK: 37.5
Directly: 0
MANAGES:
Indirectly: 0

JOB SUMMARY:

 To lead, facilitate and be responsible for change management activities required

to support the implementation of new systems/technologies and related
processes associated primarily (but not exclusively) to clinical processes across
the Royal Free London.
 The post-holder will be an expert within their clinical domain and have an in-
depth knowledge of clinical best practice and use this knowledge and experience
within the change management arena.
 The post-holder will work with key stakeholder groups (clinical and non clinical)
and facilitate contribution from staff across the Trust to develop business and
process change and support new improved ways of working to deliver benefits.

Date of the JD review:

MAIN DUTIES AND RESPONSIBILITIES

Royal Free World Class Values

The post holder will offer World Class Care to service users, staff, colleagues, clients and patients alike so
that everyone at the Royal Free can feel:

 all of the time Confident because we are clearly

 and cared for  that they are always in safe hands

CLINICAL RESPONSIBILITIES

 This is a non-clinical role, but will be responsible for supporting clinical teams to provide
safe and timely care
 Keep up to date with Trust policies on basic patient care and professional issues
 Support and encourage a holistic approach to care delivery
 Respect patients’ privacy and dignity at all times
 Communicate in an appropriate manner with patients, and staff, at all times
 Maintain own care credibility by being visible and working with learners in the care environment
as required
 Escalate any concerns relating to EPR system development or functionality to the Chief change
lead as required.
 Ensure EPR development or functionality is based on agreed workflow and best practice

RESPONSIBILITY FOR PATIENTS

 This role does not require direct patient care but supports clinical staff toprovide
this care

RESPONSIBILITY FOR POLICY AND SERVICE DEVELOPMENT

 Work collaboratively with the stakeholders and the project team to assess thereadiness
of the organisation to implement change.
 Participate in local policy and strategy formulation and implementation asappropriate.
 Participate in the documentation and review of business changes implemented.
 Produce collateral to support new ways of working e.g. Standard Operating Procedures
(SOPs).
 Understand the organisational strategic and clinical drivers for implementing the change,
assisting with the identification and prioritising of desired benefits.
 Ensuring the identified user requirements are reflected in the local software configuration
and interpret highly complex and/or controversial information about the new systems in
order to be able to evaluate the impact on staff and businessprocesses.
 Understand and identify clinical constraints/risks that may impact the change and develop
mitigating strategies where appropriate.
 Identify cultural, organisational and business constraints affecting proposed changes and
support the development of strategies to overcome resistance to change.
 Work with clinical teams, organisational change and work stream leads and NHS managers
to investigate, describe and analyse current business processes, evaluating their position
within the larger organisation and their interdependencies.
 Capture current state and develop future state process flows, for administrative,
operational or clinical processes with the stakeholders, identifying areas for improvement
through technology or process change.
 Assist Directorates in identifying system bottlenecks that pose significant constraints to
our ability to meet targets, improve clinical quality and improve the patient experience.
 Summarise complex information in a coherent form both in a written format and in a
verbal presentation as appropriate to facilitate understanding amongst clinicians and
managers regarding the vision and potential impact of the change.
RESPONSIBILITY FOR FINANCIAL AND PHYSICAL RESOURCES

 No responsibilities for financial resources

RESPONSIBILITY FOR LEADING AND MANAGING

 Work without direct supervision, using own initiative and making decisions based on
expertise and knowledge.
 Learn and understand the approach and toolsets to be utilised to facilitate change
management and process re-design activities, working to these standardsand ensuring
that identified project governance controls are met.
 Contribute to the identification and analysis of stakeholders and support the development
of the stakeholder plan, participating in its ongoing review and updating as required.
 Maintain clear, concise and legible documentation, adhering to standards in accordance with
Trust policies for the purposes of communication and audit
 Maintain defined monitoring systems and databases for recording, reviewing and reporting
digital change, development and activities for services

RESPONSIBILITY FOR INFORMATION RESOURCES

 Identify training requirements and liaise with the IM&T training team to develop
appropriate methods of training to support the change.

RESPONSIBILITY FOR RESEARCH AND DEVELOPMENT

 No responsibility for specific research items

 Responsible for enabling research, recording functionality and data

EDUCATION AND DEVELOPMENT

 Attend corporate induction as required

 Through the appraisal system ensure own training needs are identified and mandatory training
is kept up to date
 Critically reflect on own performance based on formal feedback from learners and line manager
 Attend and contribute to team meetings, and any other meetings requested by Digital Training
Lead and read accompanying information as required
 Continue own personal development through the pursuit of relevant professional and academic
study
 Maintain standards of conduct and dress to in accordance with the Trust policies and procedures
 Practice in accordance with Trust standards and statutory requirements and operate within the
boundaries of the role and assessed competencies
 Act as a role model for students and all trust colleagues
GENERAL RESPONSIBILITIES
Infection Control
Infection control is everyone’s responsibility. All staff, both clinical and non clinical, are
required to adhere to the Trust’s Infection Prevention and Control policies and
procedures and the Health Act (2006) Code of Practice for the prevention and control
healthcare associated infections and make every effort to maintain high standards of
infection control at all times thereby reducing the risk of Healthcare Associated
infections.

It is the duty of every member of staff to take personal responsibility for the prevention
and control of infection, as laid down in the Trust’s polices and procedures which reflect
the statutory requirements of the Hygiene Code.
 To work in close collaboration with the Infection Control Team.
 To ensure that monitoring of clinical practice is undertaken at the agreed
frequency.
 To ensure that the ward environments are cleaned and maintained to the highest
standards; ensuring that shortfalls are rectified, or escalate as necessary.
 To ensure that all relevant monitoring data and issues are provided to the
Directorate’s Governance structures.
 To ensure that all staff are released to attend infection control-related educational
sessions and staff with specialist roles, e.g. link practitioners, are released to
undertake their duties.

Health and Safety at Work

The post holder is required to:
 Take reasonable care for the health and safety of himself/herself and other
persons who may be affected by their actions or omissions at work.
 Co-operate with the employer in ensuring that all statutory and other
requirements are complied with.

Confidentiality & Data Protection

The post holder has a responsibility to comply with the Data Protection Act 1998 and
maintain confidentiality of staff, patients and Trust business.
If you are required to process information, you should do so in a fair and lawful way,
ensuring accuracy is maintained. You should hold information only for the specific
registered purpose and not use or disclose it in any way incompatible with such a
purpose.
You should disclose information only to authorised persons or organisations as
instructed. Breaches of confidentiality in relation to information will result in disciplinary
action, which may include dismissal. Employees are expected to comply with all Trust
policies and procedures and to work in accordance of the Data Protection Act 1998. For
those posts where there is management or supervision of other staff it is the
responsibility of that employee to ensure that their staff receive appropriate training (e.g.
HISS induction, organising refresher sessions for staff when necessary.)

Conflict of Interest
The Trust is responsible for ensuring that the services for patients in its care meet the
highest standards. Equally, it is responsible for ensuring that staff do not abuse their
official position, to gain or benefit themselves, their family or friends.

Equality and Diversity

The Trust values equality and diversity in employment and in the services we provide.
It is committed to promoting equality and diversity in employment and will keep under
review our policies and procedures to ensure that the job related needs of all staff
working in the Trust are recognised. The Trust aims to ensure that all job applicants,
employees or clients are treated fairly and valued equally regardless of sex, marital
status, domestic circumstances, age, race, colour, disablement, ethnic or national origin,
social background or employment status, sexual orientation, religion, beliefs, HIV
status, gender reassignment, political affiliation or trade union membership.
Selection for training and development and promotion will be on the basis of the
individual’s ability to meet the requirements for the job.
You are responsible for ensuring that the Trust’s policies, procedures and obligation in
respect of promoting equality and diversity are adhered to in relation to both staff and
services.

Vulnerable Groups
 To carry out responsibilities in such a away as to minimise risk of harm to children,
young people and vulnerable adults and to promote their welfare in accordance
with the Children Act 2004, Working Together to Safeguard Children (2006) and
No Secrets guidance (DH 2000).
 To demonstrate an understanding of and adhere to the trust’s child protection
policies.

Smoke Free
The Trust implements a Smoke Free policy that applies to all staff. Staff are not allowed
to smoke while wearing a recognisable Trust uniform or visible trust identification badge,
and not allowed to smoke anywhere on hospital grounds. Staff are not allowed to take
additional breaks in order to smoke. They may smoke during designated breaks but only
out of uniform and off site. Staff contravening this policy may be subject to disciplinary
procedures.

Standards of dress
All staff are expected to abide by the Trust’s guidance on standards of dress.

This job description outlines the current main responsibilities of the post. However the
duties of the post may change and develop over time and may therefore be amended
in consultation with the post holder.
 PERSON SPECIFICATION
POST TITLE: Change Lead 8A

Assessed
Essential (E) through:
Desirable (D) App Form (A)
Interview (I)
 Demonstrable ability to
meet the Trust Values
Royal Free
World Class  E  A/I
Values

 Education to masters level  E  A/I

or equivalent qualification
or experience
Education &
 Relevant
professional change or  E  A/I
Qualifications project role
experience
 Prince 2 or equivalent  D  A/I
qualification/experience
 Up-to-date knowledge of  E  A/I
professional and political
issues
Experience  Experience in delivering  E  A/I
presentations
 Experience in delivering  E  A/I
digital solutions
 Personal organisation
 Excellent verbal and written  E  A/I
communication and
presentation skills suitable
for a range of audiences
 Negotiation and decision-
 E  A/I
making skills
 Ability to develop effective
local networks  E  A/I
 Ability to lead
multidisciplinary groups and  E  A/I
Skills and facilitate change
aptitudes
 Ability to analyse complex  E  A/I
data, diagnose problems,
identify solutions and
undertake benefits analysis
 Ability to work across
boundaries, develop  E  A/I
alliances and obtain
ownership and commitment
from stakeholders
 Past achievement in  E  A/I
 successful change
 Substantial personal and  E  A/I
professional confidence
 Good research and policy
 D  A/I
development skills
 Ability to use MS tools e.g.
Excel, Word  E  A/I

 A completer finisher  E
 Resilience and drive  E  A/I
Personal  Personal and professional  E  A/I
integrity and confidence
Qualities &
 Flexibility
 E  A/I
attributes
 Self-starter
 E  A/I
 Pro-active  E  A/I
 Resourceful  E