SG Twinstar Upright SG-1V43-ST
SG Twinstar Upright SG-1V43-ST
ORIGINAL INSTRUCTIONS: ALL NON-ENGLISH EDITIONS OF THIS DOCUMENT ARE TRANSLATIONS OF THE ORIGINAL INSTRUCTIONS.
CONFIDENTIAL
© 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. Confidential
Scientific Games Corporation
6650 S. El Camino Road
Las Vegas, NV 89118, USA
1 855 777 7435 (Toll Free)
1 702 897 7150
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© 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL
TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
2
Contents
Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
About this Document . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Reference Publications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Preventing Injury and Damage . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Environmental Protection and Recycling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 1 Cabinet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cabinet Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
Cabinet Door and Lock Locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Cabinet Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing the Belly Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Accessing the Main Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
Accessing the Pillow Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
Accessing the Cash Box Door . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Cabinet Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Where can I find more lock information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Why is the monitor off when the cabinet power is on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Cabinet Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Chapter 3 Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printer Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Printer Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Replacing the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Printer Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Printer Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
© 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL
TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Contents 3
Chapter 4 CPU Control Subsystem . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CPU Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
CPU Front Panel LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
CPU Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
BIOS Module LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
CPU Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Replacing the CPU . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Replacing the AA Lithium Batteries . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Removing the Video Card and Video Duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Reinstalling the Video Card and the Video Duct . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Removing the Logic Door Switch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Replacing the BIOS Module . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the CR2032 Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Replacing the Memory Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
CPU Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Where can I find more detailed CPU information? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Why doesn’t the game work after turning on the machine? . . . . . . . . . . . . . . . . . . . . . . . . . 47
Why did the CPU overheat? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Why is the game not starting up when the power is on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Why do I see clear NVRAM messages during a RAM clear? . . . . . . . . . . . . . . . . . . . . . . . . . . 47
CPU Control Subsystem Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
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Contents 4
Power Supply Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58
Chapter 8 Deck . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deck Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Deck Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Removing the iDeck™ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
Deck Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
How do I align the button artwork, label, or legend? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Why is the button wear uneven? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Why is there no deck display? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Deck Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
Chapter 9 Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Monitor Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
Backplane Video Display Port Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
Monitor Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Removing the Main Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing the Main Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
Monitor Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Why are the displays reversed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Why is there no video when the power indicator LEDs are on? . . . . . . . . . . . . . . . . . . . . . . 80
Why is there no video when the cabinet power is on? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Why doesn’t the touchscreen respond? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 80
Monitor Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 81
Chapter 10 Topper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Topper Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
Topper Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Replacing the Topper Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
Topper Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Frequently Asked Questions (FAQ) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
What are these error messages? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Contents 5
Topper Troubleshooting Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
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Contents 6
Tower Light Periodic Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
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Contents 7
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TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Contents 8
Preface
This preface includes the following topics:
About this Document on page 9
Reference Publications on page 9
Contact Information on page 9
Preventing Injury and Damage on page 9
Environmental Protection and Recycling on page 10
Reference Publications
Bulletins, manuals, and other documents are available online at https://www.SGgaming.com/members/login. To
request a login and password, select Request New Login.
The following documents provide additional information:
CPU-4X Control Subsystem Service Manual and User Guide (part number 1456703)
ArgOS 2.X Operating System Service Manual and User Guide (part number 1458262)
TwinStar™ Upright (SG-1V224ST) Operator Instructions (part number SG-1V224ST)
TwinStar™ Upright (SG-1S3-ST) Operator Instructions (part number SG-1S3-ST)
TwinStar™ Upright (SG-1V43-ST) Operator Instructions (part number 1496386), Upright Cabinet with J43 Display
Monitor
Contact Information
Region Telephone Email
Americas + 1 877 748 3387 [email protected]
Macau 853 625 22559
Asia [email protected]
Singapore 65 8522 7465
Australia 1 800 837 668
Australia/New Zealand [email protected]
New Zealand 0800 476 321
Europe/Middle East/Africa (EMEA) +34 93 594 87 20 [email protected]
© 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL
TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Preface 9
Environmental Protection and Recycling
© 2017 Scientific Games Corporation, All Rights Reserved. Unauthorized distribution prohibited. CONFIDENTIAL
TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Preface 10
Chapter 1 Cabinet
This section provides the following information:
Cabinet Overview on page 11
Cabinet Instructions on page 15
Cabinet Troubleshooting on page 20
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
Cabinet Overview
The cabinet is the housing which encloses the machine components. The cabinet is also a base for toppers and tower
lights.
NOTE
For distinguishing features, specifications, and parts specific for your cabinet, see
your Operator’s Instruction Manual.
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Chapter 1 Cabinet 11
Cabinet Overview
B F
E
D
Table 1 External Lock Location Figure Legend
Callout Description
A Main Door
B Belly Door Lock
C Belly Door
D Attendant Key Switch
E Main Door Lock
F Cash Box Door Lock
G Pillow Assembly
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TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Chapter 1 Cabinet 12
Cabinet Overview
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TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Chapter 1 Cabinet 13
Cabinet Overview
C
D
E
E
F
A B2
F
E
D
B1 C
B3
B4 B5
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TwinStar™ Upright (SG-1V43-ST) Service Manual 1489211 [B]
Chapter 1 Cabinet 14
Cabinet Instructions
Cabinet Instructions
Use the following instructions to ensure safe and correct door operation:
Secure doors with locks installed according to instructions from your lock manufacturer.
When closing doors, always ensure the door frame areas are free from foreign objects and that each door
latches securely.
Do not apply excessive force.
CAUTION
The machine must be bolted to the wall, floor, or other machine before opening
doors.
2 Upon unlocking, the belly door opens slightly. Grasp the right edge of the belly door and pull outward.
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Chapter 1 Cabinet 15
Cabinet Instructions
2 Grasp the handle from the left edge and pull it forward until the main door separates from the lock.
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Chapter 1 Cabinet 16
Cabinet Instructions
3 Grasp both sides of the main door and pull outwards and pivot upwards.
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Chapter 1 Cabinet 17
Cabinet Instructions
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Chapter 1 Cabinet 18
Cabinet Instructions
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Chapter 1 Cabinet 19
Cabinet Troubleshooting
Cabinet Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Use the following flowchart to troubleshoot cabinet issues:
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Chapter 1 Cabinet 20
Chapter 2 Bill Acceptor
This section provides the following information:
Bill Acceptor Overview on page 21
Bill Acceptor Instructions on page 22
Bill Acceptor Troubleshooting on page 28
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
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Chapter 2 Bill Acceptor 21
Bill Acceptor Instructions
3 Access the front of the bill acceptor by lifting left edge of the bill acceptor housing upwards into the cabinet.
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Chapter 2 Bill Acceptor 22
Bill Acceptor Instructions
4 Remove the validation head from the bill acceptor equipment by pressing the release latch on the front panel
and grasping it from both sides and pulling it forward.
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Chapter 2 Bill Acceptor 23
Bill Acceptor Instructions
5 Access the front of the bill acceptor by lifting the left edge of the bill acceptor housing upwards into the
cabinet.
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Chapter 2 Bill Acceptor 24
Bill Acceptor Instructions
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Chapter 2 Bill Acceptor 25
Bill Acceptor Instructions
9 Open the cash box door by unlocking it and pulling the door downward.
10 Remove the cash box by grasping the handle and pulling it forward.
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Chapter 2 Bill Acceptor 26
Bill Acceptor Instructions
11 Remove four screws from the back of the bill acceptor housing using a #2 Phillips screwdriver.
12 Remove the screw on the left side of the bill acceptor housing using a #2 Phillips screwdriver .
13 Remove the housing from the machine and replace the bill acceptor equipment.
14 To reinstall the bill acceptor equipment, complete the preceding steps in reverse.
15 Route all the cables correctly to prevent damage.
16 Secure loose cables.
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Chapter 2 Bill Acceptor 27
Bill Acceptor Troubleshooting
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Chapter 2 Bill Acceptor 28
Chapter 3 Printer
This section provides the following information:
Printer Overview on page 29
Printer Instructions on page 30
Printer Troubleshooting on page 32
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
Printer Overview
A printer provides a machine the ability to create documents on thermal ticket stock. Typical documents created by a
machine printer are vouchers, accounting statistics reports, diagnostic reports, and receipts for jackpots and other
payments by Attendants. The location of the printer is at the right front of the cabinet above the deck.
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Chapter 3 Printer 29
Printer Instructions
Printer Instructions
5 Unfasten and remove two screws using a #2 Phillips screwdriver. Save for future use.
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Chapter 3 Printer 30
Printer Instructions
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Chapter 3 Printer 31
Printer Troubleshooting
Printer Troubleshooting
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Chapter 3 Printer 32
Chapter 4 CPU Control Subsystem
This section provides the following information:
CPU Overview on page 33
CPU Instructions on page 40
CPU Troubleshooting on page 47
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
CPU Overview
The central-processing unit (CPU) is the hardware component that controls the machine. The location of the CPU
Control Subsystem is in the lower cabinet.
B
C
D
E F G H I
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Chapter 4 CPU Control Subsystem 33
CPU Overview
G
F B
A
Table 3 Internal Components Photo and Assembly Figure Legend
Callout Description
A Video Card Duct Housing and Video Card
B BIOS/ JUR Module Guide (Yellow)
C BIOS/ JUR Module
D Battery 3.2v (Round)
E SSD Bracket (Location)
F Solid State Drive
G DRAM Chips
H Lithium Batteries (AA)
I Door Switch
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Chapter 4 CPU Control Subsystem 34
CPU Overview
C D E F
Callout Description
A MAC Address
B Power Button (for Future Use)
C Error Display
D Status LED
E Handle Used to Remove the CPU from the Housing
F Status LED
MAC ADDRESSES
PWR STATUS
BUTTON
VSB PWR
CPU-4.2.2X
IO LOCK
SATA 0
SATA 1
SATA 4
SATA 5
Assy: 1453868
3.3V
12V
DRAM: 8GB
DISK 1: 64GB SSD
A B DISK 2:
ACTIVITY ACTIVITY GIO STATUS 1454701
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Chapter 4 CPU Control Subsystem 35
CPU Overview
The following table provides CPU Front Panel LED information for the preceding figure from left to right:
Table 5 CPU Front Panel LEDs
LED Status
PWR STATUS OFF: AC Power Off, or AC Power ON - Low Power Mode
RED: AC Power On, SIOC - Wake On LAN
GREEN: AC Power On, CPU-4X ON EGM OFF, Service Mode, Power Save
BLUE: AC Power On, Normal Operation
POWER BUTTON TBD
CPU STATUS Two seven-segment display LEDs.
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Chapter 4 CPU Control Subsystem 36
CPU Overview
A B Status
Off Off Powered Down: FSM_Verify Mode
Powering Up: SIOC Power Up Codes
SIOC Run Time Codes
Off On BIOS Port 80 Post Information
On Off BIOS UBE Messages
On On OS Status Information
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Chapter 4 CPU Control Subsystem 37
CPU Overview
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Chapter 4 CPU Control Subsystem 38
CPU Overview
The following table provides information about the BIOS module LED indicator lights:
Table 8 BIOS Module LED Indicators
NOTE
For additional information, see your Service Manual and User Guide 1456703:
CPU-4X Control Subsystem.
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Chapter 4 CPU Control Subsystem 39
CPU Instructions
CPU Instructions
b From the belly door area, remove the CPU by grasping the handle at the front of the CPU and pulling it
towards yourself. Note that the handle extends outward.
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Chapter 4 CPU Control Subsystem 40
CPU Instructions
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Chapter 4 CPU Control Subsystem 41
CPU Instructions
NOTE
Machine configurations may vary. Your machine may include one or more clips.
Clips are fragile. Handle carefully.
2 Use a small flat screwdriver to remove the batteries.
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Chapter 4 CPU Control Subsystem 42
CPU Instructions
2 Lift the card at a 45° angle and pull it out from the assembly.
3 Disengage the plastic from the bottom of the heat sink on each side using a small flat screwdriver as shown in
the following images.
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Chapter 4 CPU Control Subsystem 43
CPU Instructions
2 Place the plastic under the left side of the CPU housing, reinstall the video card back into the slots, and secure
with #2 Phillips screws.
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Chapter 4 CPU Control Subsystem 44
CPU Instructions
b Repeat the above step for the right (flat) side of the module guide.
2 Follow these steps for reinstalling the BIOS module.
a Align the module guide with the slots in the CPU PCB.
b Push down on the module guide until it snaps into place.
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Chapter 4 CPU Control Subsystem 45
CPU Instructions
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
1 Use the following instructions to remove the memory card.
a Push the zero insertion force (ZIF) socket tabs outward.
b Lift the memory card from the socket shown in the following image.
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Chapter 4 CPU Control Subsystem 46
CPU Troubleshooting
CPU Troubleshooting
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Chapter 4 CPU Control Subsystem 47
CPU Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 65 Troubleshooting Flowchart for the CPU Control Subsystem
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Chapter 4 CPU Control Subsystem 48
Chapter 5 Backplane Board
This section provides the following information:
Backplane Board Overview on page 49
Backplane Board Instructions on page 52
Backplane Troubleshooting on page 53
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
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Chapter 5 Backplane Board 49
Backplane Board Overview
NOTE
For additional information, see your Service Manual and User Guide 1456703:
CPU-4X Control Subsystem.
The following is a representation of the backplane board.
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Chapter 5 Backplane Board 50
Backplane Board Overview
Callout Function
22 Tower Lamp
23 Door and Key Switch
24 Cabinet ID Connector with PCBA
25 SPDIF IN
26 Amp Mute
27 SPDIF OUT
28 Hopper/ Coin
29 BV/ Card Reader
30 Meters
31 Arm Mech
32 General I/O
33 USB 2.0
34 USB Charger/ 12C
35 USB 3.0
36 Host Interface 1
1xRS232 (TX, RX, RTS, CTS) - 1xRS232 (TX, RX)
5V, GND - CPU Door NC, NO, COM
37 RS232 (Top Box)
38 ETH0
39 ETH1
40 2xRS232 - (TX, RX)
41 GAT Port
42 Display Ports (6 from MXM, 3 from CPU)
43 Power Supply Module
44 Fan Tray Assembly
45 CPU Assembly
46 Host Interface 2
1xRS232 (TX, RX, RTS, CTS) - 1xRS232 (TX, RX)
5V, GND - CPU Door NC, NO, COM
47 External Power Supply
Communication/ Signal
48 Printer
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Chapter 5 Backplane Board 51
Backplane Board Instructions
NOTE
For details see Replacing the power supply on page 56, Replacing the Fan Tray on
page 57, and Replacing the DC Power Module on page 57.
2 Remove backplane board by removing the 18 Phillips screws, securing it to the backplane housing.
3 Secure the new backplane board to the backplane housing with 18 screws.
4 Reinstall the power supply fan tray, DC power module, and bracket.
NOTE
For additional information, see your Service Manual and User Guide 1456703:
CPU-4X Control Subsystem.
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Chapter 5 Backplane Board 52
Backplane Troubleshooting
Backplane Troubleshooting
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Chapter 5 Backplane Board 53
Backplane Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 69 Troubleshooting Flowchart for the Backplane Board
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Chapter 5 Backplane Board 54
Chapter 6 Power Supplies
This section provides the following information:
Power Supply Overview on page 55
Power Supply Instructions on page 56
Power Supply Troubleshooting on page 58
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
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Chapter 6 Power Supplies 55
Power Supply Instructions
4 Insert the new power supply into the power supply housing.
5 Tighten the thumbscrew on top of the power supply.
6 Connect the power cord.
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Chapter 6 Power Supplies 56
Power Supply Instructions
2 Insert the new fan tray assembly into the fan housing.
3 Ensure the fan tray assembly is seated securely in the fan housing.
3 Place the new DC power module on the three mounting pins on the right side of the power supply housing.
4 Fasten the DC power module to the power supply housing with three 7mm nuts by using a nut driver.
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Chapter 6 Power Supplies 57
Power Supply Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Use the following flowchart to troubleshoot power supply issues:
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Chapter 6 Power Supplies 58
Chapter 7 AC Power Module
This section provides the following information:
AC Power Module Overview on page 59
AC Power Module Troubleshooting on page 61
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
C D
A B
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Chapter 7 AC Power Module 59
AC Power Module Overview
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Chapter 7 AC Power Module 60
AC Power Module Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Use the following flowchart to troubleshoot AC power module issues:
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Chapter 7 AC Power Module 61
AC Power Module Troubleshooting
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Chapter 7 AC Power Module 62
Chapter 8 Deck
This section provides the following information:
Deck Overview on page 63
Deck Instructions on page 64
Deck Troubleshooting on page 71
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
Deck Overview
All machines provide a player panel button deck, with buttons, knobs, or an interactive touch panel deck to accept input
from the player for game play.
The player touches the interactive touch panel deck (iDeck™), presses the buttons, or turns knobs on the player panel
button deck as appropriate to select the number of pay lines, make wagers, or choose other available options.
The location of the deck is at the front of the cabinet.
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Chapter 8 Deck 63
Deck Instructions
Deck Instructions
2 Use a protective object to place over the top of the iDeck™, as shown in the following image, to protect it from
any damage.
3 With the main door open, grasp the top of the trim of the pillow assembly and tilt it towards yourself. The pillow
assembly has a magnetic catch.
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Chapter 8 Deck 64
Deck Instructions
5 Disconnect the lighting, grounding, and speaker cables in the pillow assembly as shown in the following image.
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Chapter 8 Deck 65
Deck Instructions
6 Disconnect the two cables on the right side of the cabinet that connect to the bill validator or printer.
B
C
Table 11 Figure Legend for Disconnecting the Bill Acceptor or Printer Cable
Callout Description
A Bezel Cable
B Light Bezel
C Pillow Assembly
7 Disconnect the grounding cable from the cabinet side of the machine.
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Chapter 8 Deck 66
Deck Instructions
9 Remove the four screws that secure the main door to the cabinet. There are two screws each on the right and
left sides of the pillow assembly.
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Chapter 8 Deck 67
Deck Instructions
12 Disconnect the power, display port, and spin button cables, and remove the two screws that hold the LED
board for lighting under the deck.
Figure 91 Removing the LED Lighting Board from under the iDeck™
B D
A C
Table 12 Figure Legend for Removing the LED Lighting Board from under the iDeck™
Callout Description
A Power Cable
B Lighting Board
C Display Port Cable
D Spin Button Cable
NOTE
If you are requesting a Return Material Authorization (RMA), then disconnect the
USB cable from the existing iDeck™ and save it for future use. When ordered, a new
iDeck™ does not include this USB cable.
Figure 92 iDeck™ USB Cable—Remove and Save for Future Use
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Chapter 8 Deck 68
Deck Instructions
NOTE
If you are requesting a Return Material Authorization (RMA), then disconnect the
LED control board from the existing iDeck™ and save it for future use. When
ordered, a new iDeck™ does not include this LED control board.
Figure 93 LED Control Board—Remove and Save for Future Use
13 Using a 7mm nut driver, remove the 13 screws from the bottom of the iDeck™.
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Chapter 8 Deck 69
Deck Instructions
NOTE
If you are requesting a Return Material Authorization (RMA), then disconnect the
spin button from the existing iDeck™ and save it for future use. When ordered, a
new iDeck™ does not include this spin button.
14 Push the iDeck™ up from the bottom to remove it.
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Chapter 8 Deck 70
Deck Troubleshooting
Deck Troubleshooting
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Chapter 8 Deck 71
Deck Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 96 Troubleshooting Flowchart for the Deck
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Chapter 8 Deck 72
Chapter 9 Monitors
This section provides the following information:
Monitor Overview on page 73
Monitor Instructions on page 75
Monitor Troubleshooting on page 80
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
Monitor Overview
A monitor displays the game play and results. Touchscreens on the monitors provide a user interface to control features
of the game.
Monitors are located within the main cabinet, player panel, or topper.
Callout Description
A Topper to display static or variable game theme content
B Main Monitor
C iDeck™ Player Panel Deck Monitor , includes touchscreen for player input
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Chapter 9 Monitors 73
Monitor Overview
D
A
Callout Description
A Topper Monitor
B Main Display Monitor (or Reel Monitor)
C Upper Monitor (Secondary)
D iDeck™ Monitor
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Chapter 9 Monitors 74
Monitor Instructions
Monitor Instructions
CAUTION
These instructions require two technicians.
1 Open the belly and main doors. See Accessing the Belly Door on page 15 and Accessing the Belly Door on page 15.
2 Switch power off.
3 Open the main door. See Accessing the Pillow Assembly on page 18.
4 Disconnect the monitor display port (DP) cable, power cable, monitor bezel lighting cable, and the touchscreen
cable from behind the monitor.
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Chapter 9 Monitors 75
Monitor Instructions
5 Use the 10mm and wrench to loosen the four 10mm mounting screws located on each side of the mounting
bracket on the back of the monitor.
6 Ensure that the screws do not interfere with the mounting bracket upon removal.
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Chapter 9 Monitors 76
Monitor Instructions
7 Move the monitor forward leaving the hinges in the bracket until both technicians are ready to lift the monitor.
8 With the assistance of another technician, remove the monitor by lifting it up until the mounting screws are in
the center of the screw guide, then pull it forward towards yourself slightly.
9 Place monitor in a safe secure area until you are ready to re-mount or replace it.
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Chapter 9 Monitors 77
Monitor Instructions
CAUTION
These instructions require two technicians.
1 With the assistance of another technician, place the monitor in front of the cabinet with the hinges facing the
cabinet.
CAUTION
Ensure that the monitor hinges are aligned and seated fully before raising the
monitor to secure to mounting bracket.
Figure 106 Monitor Mounting Brackets
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Chapter 9 Monitors 78
Monitor Instructions
3 Secure the monitor to the mounting bracket by raising the monitor, aligning the mounting screws with the
mounting bracket screw guides, and tightening the four 10mm screws.
4 Connect the monitor display port (DP) cable, power cable, monitor bezel lighting cable, and the touchscreen
cable behind the monitor.
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Chapter 9 Monitors 79
Monitor Troubleshooting
Monitor Troubleshooting
Why is there no video when the power indicator LEDs are on?
The video signal cable connections are incorrect.
1 Ensure the video cables are connected correctly. See Figure 98 on page 74.
2 Replace, if necessary.
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Chapter 9 Monitors 80
Monitor Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 109 Troubleshooting Flowchart for a Monitor
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Chapter 9 Monitors 81
Monitor Troubleshooting
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Chapter 9 Monitors 82
Chapter 10 Topper
This section provides the following information:
Topper Overview on page 83
Topper Instructions on page 84
Topper Troubleshooting on page 87
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
Topper Overview
The topper is an addition to a cabinet above the top box that displays the featured attraction or game theme. The
topper includes additional side lighting and a tower light. A monitor in the topper assembly provides a video display
controlled by either the machine, a video controller, or a media management controller.
The location of the topper and tower light is above the top box.
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Chapter 10 Topper 83
Topper Instructions
Topper Instructions
5 Disconnect the cables from the super candle tower light inside of the cabinet below the topper.
6 Remove the grounding straps located inside the cabinet below the topper.
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Chapter 10 Topper 84
Topper Instructions
9 Disconnect the display port cable from the back of the topper monitor.
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Chapter 10 Topper 85
Topper Instructions
10 Disconnect the power and LED control cable from the back of the topper monitor.
CAUTION
This step requires two technicians. The topper monitor is not hinged and must be
held during removal.
11 Ask the second technician to hold the front of the topper monitor.
12 Remove the topper monitor by unfastening and removing four screws securing the monitor to the topper at
the back of the topper assembly.
13 To replace the topper monitor, complete the preceding steps in reverse. Route all the cables correctly to
prevent damage. Secure loose cables.
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Topper Troubleshooting
Topper Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 119 Troubleshooting Flowchart for a Topper
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Topper Troubleshooting
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Chapter 11 Tower Light
This section provides the following information:
Tower Light Overview on page 89
Tower Light Troubleshooting on page 91
NOTE
Machine configurations may vary. See your cabinet manuals for parts specific to
your machine.
NOTE
For details on events indicated by the various light patterns, see your ArgOS 2.X
Operating System Service Manual and User Guide (part number 1458262).
The location of the tower light is at the top of the top box or topper.
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Tower Light Overview
The following figure displays a super candle tower light assembly example:
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Tower Light Troubleshooting
CAUTION
To prevent damage to electronic components, always use appropriate
electrostatic discharge (ESD) precautions. Use a wrist or ankle strap and ground all
tools and equipment.
Figure 122 Troubleshooting Flowchart for the Tower Light
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Tower Light Troubleshooting
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Appendix A Periodic Maintenance Reference
This section provides the following information:
Maintenance Schedule on page 93
Cabinet Periodic Maintenance on page 94
Cable Periodic Maintenance on page 94
Door and Key Switch Periodic Maintenance on page 95
Lock, Cam, and Key Periodic Maintenance on page 96
CPU Periodic Maintenance on page 97
Power Supply Periodic Maintenance on page 97
Deck Periodic Maintenance on page 97
Monitor Periodic Maintenance on page 97
Bill Acceptor Periodic Maintenance on page 98
Printer Periodic Maintenance on page 98
Tower Light Periodic Maintenance on page 98
Maintenance Schedule
Use the following maintenance schedule and instructions to maintain the cabinet.
Table 15 Maintenance Schedule
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Cabinet Periodic Maintenance
Illumination Maintenance
Maintenance Service Interval: 30 days
Replace any failed LED.
Locate burned out button and feature LEDs by activating the Output Test as described in the Alpha Game
Platform™ Software Setup and Operation guide.
Cable Maintenance
Maintenance Service Interval: 30 days
Open the cabinet door and verify that the cables are not pinched under the cabinet or any neighboring
cabinets.
Inspect the cabinet cables for pinched or frayed wires. Replace, if necessary.
Inspect the power cord for signs of overheating. Replace, if necessary.
Inspect the cable connectors for crushed or bent pins. Replace, if necessary.
Fasten loose cables to the cabinet with cable ties, adhesive clips, reusable twist ties, or hook and loop fasteners.
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Door and Key Switch Periodic Maintenance
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Lock, Cam, and Key Periodic Maintenance
Lever switches connect to the cabinet or components with brackets, screws or nuts. Secure the switch to the
cabinet, bracket, or component with screws or nuts.
Key switches connect to the cabinet with nuts. Insert the key switch with escutcheon into the front of the lock
opening and secure from the back with the nut.
A B
Callout Description
A Nut
B Escutcheon
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CPU Periodic Maintenance
CPU Maintenance
For detailed CPU information, see your Service Manual and User Guide 1456703: CPU-4X Control Subsystem.
Viewable Area
Maintenance Service Interval: 30 days
Abrasive or ammonia-based cleaners can damage the material bonding the touchscreen to the monitor. Clean the
monitor with an antistatic nonabrasive cloth and a cleaner recommended for laptop computer screens.
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Bill Acceptor Periodic Maintenance
Flash Media
Maintenance Service Interval: 30 days
Verify the flash media version is correct and is the latest revision. For example, there may be a newer version available for
the changing currency. Replace or reprogram, if necessary.
Bill Path
Maintenance Service Interval: 30 days
Open the acceptor and transport components. Use a dry lint-free cloth to remove any debris.
Timing Belts
Maintenance Service Interval: 90 days
Replace frayed or worn belts.
Sensor
Maintenance Service Interval: 90 days
Replace dirty, clouded, or scratched lenses as they may degrade the performance of the acceptor. Clean the sensors with
a dry lint-free cloth. If cleaning requires a solvent, then use a weak solution of water and mild dish detergent. Allow the
lenses to dry completely before closing the acceptor and transport assembly.
Activate the Bill Acceptor Test as described in the ArgOS Software Setup and Operation guide, to verify operation.
Flash Media
Maintenance Service Interval: 30 days
Verify the flash media version is correct and is the latest revision. Replace or reprogram, if necessary.
Print Head
Maintenance Service Interval: 30 days
After opening the unit, the ticket path is accessible for cleaning or clearing tickets. Use a soft brush to clean the paper
dust from inside the printer and chassis area. Also remove the paper dust from the sensor optics. If streaking on the
printed ticket is evident, the thermal print head may need cleaning.
Cleaning cards are available for thermal printers through TransAct Technologies Incorporated or Enefco International
Ltd. at (888) 578-0141.
LEDs
Maintenance Service Interval: As needed
Replace any failed LEDs.
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