Mr KOUKUNTLA RAGHAVENDRA,

1 3 127 3 1, RAJENDRA NAGAR, MAHBUBNAGAR

MAHBUBNAGAR Membership No.

CS-WE016066D

TELANGANA
3-6-2024
MAHBUBNAGAR

509001

IN

Welcome to CPPLivAssist!
We feel immense pleasure in welcoming you to the CPP family! Thank you for choosing to b uy CPP LivAssist - a
comprehensive healthand wellnessofferingfor your complete well-being.
CPP Liv Assist allows you access to a bouquet of services, including online medical assistance services from VISIT, India's
leading medical assistance provider. Your membership also provides you with various lifestyle and assistance benefits
such as Live TV, Music Subscription vouchers, Emergency Travel Assistance, Roadside Assistance to name a few.
As part of your membership, you will be enrolled into a complimentary Group Term Life Insurance cover with critical illness
rider provided by an Indian Life Insurance Company (registered with IRDAI) assuring your family's future in case of
unforeseen circumstances.
You will also be enrolled into complimentary fraud protection cover under the Group Insurance Policy taken for CPP
members provided by an Indian General Insurance Company (registered with IRDAI) protecting your valuable credit,
debit card sagainst fraudulent usage.
Your membership details are as mentioned in the box below. You can enjoy these benefits for one year from the Start Date
as mentioned in your Welcome Pack. Don't hesitate to get in touch with us on the contact details mentioned below for
any assistance regarding your membership.
This welcome pack contains the following elements that explain all the aspects of your membership in detail:
• Benefit Guide: Explains all the key benefits of your membership
• MITC: The most importantterms &conditions of your membership condensed for your reference
• Detailed terms & conditionsof your membership
• Certificate oflnsurancewith Complimentary Group Term Life Insurance details
• Insurance CoverLetter and TnCsfor Complimentary Fraud Protection benefit.
Thank you again on becoming a valued CPP LivAssist member and congratulations on choosing to live life worry free!
Yours Sincerely,

Prachala Singh
Head of Customer Services

Membership No. CS-WE016066D Membership Fees*{in INR} 11899

03-06-2024 02-06-2025

• Advance payment of Membership Fees is the essence of the commencement of our contract with you. Invoice will be generated on receipt of
Membership Fees’
• *Includes 18% Goods & Services Tax.
• If you are a registered person under the Goods and Services Tax Law and wish to avail the credit of Goods and Services Tax paid by you on our
Membership Fee then you are requested to notify us your Legal Name, Address and GSTIN within 7 days of receipt of this letter else it shall be
assumed that you are a Unregistered Person under Goods and Services Tax Law.
• You can get refund of Your Membership fees if you cancel within 30 days of Your Membership Start Date.
YOUR COMPLETE CARE PARTNER
Presenting you the Total Assist
Program with benefits of CPP
Card Assist and CPP Liv Plus with
life assistance features in a single
combo product.

Teleconsultation with Doctor

This benefit offers an access to qualified doctors with unlimited consultation during the membership period.

Online Pharmacy Voucher

As a part of this benefit, get online pharmacy vouchers of up to INR 500 along with the convenience of delivery of your medicines
to your doorstep hassle free.

Health Checkup Voucher

As part of this benefit, you are eligible for health check-up voucher of 61 and 91 tests which include Complete Blood Count,
Glucose (Fasting) and Liver Function Test. Reports will be available in Visits app.

ZEES All Access Annual Subscription

CPP Liv Plus comes with a 12 month LIVE TV Subscription, which allows You to watch TV Shows, Originals, Movies, Music and
News and much more, on a device of Your choice. This service is provided by ZEE.

Music Subscription
Get a 12-month subscription to Gaana Plus, and listen to music on your favorite device.

Sony LIV - Live TV Subscription

CPP LivPlus comes with a 12 month Sony LIV premium subscription which allows user to watch live-action of world sports, binge-
worthy shows and movies, GEC shows and regional content.

Preventive Maintenance Service

CPP Liv Plus comes with a one-time free preventive maintenance service for your existing appliances. This includes appliance
cleaning and functional checking.

Complimentary Group Term Life Insurance•

With CPP LivPlus membership, you get complimentary term life insurance with critical illness rider up to Rs. 2.5 lakhs (as
applicable to your variant) and secure future of your family in case of unforeseen circumstances.

CPP Card Assist benefits - Live life worry free!

One call to block all your cards
No matter the time, destination, or situation, we'll block all your lost cards in a jiffy. Just call 1800 419 4000 (toll-free) or 6000 4000
(Prefix your city STD code, both numbers available 24x7) and leave the rest to us.

Emergencytravel and hotel assistance•

Stranded in a hotel, taxi, or airport with no cash or cards? We've got you covered- get an advance to pay Your bills and get a
replacement ticket back home for up to Rs. 200,000 each within 48 hours Internationally & 24 hours in India. Emergency cash
advance up to Rs. 20,000 ifrequired within India only.
*To be returned within 28 days.

Road side assistance

Car breakdown or a punctured tire? We will assist you with our 24x7 road side assistance service, including towing, flat-tyre, battery
jumpstart, and fuel delivery, among others. These services are available in 400+ cities in India, within 75 kilometres of the city centre.
With CPP, never worry about your safetywhen driving.

Credit Health Report

Get a detailed analysis of your current credit score and history with Credit Health Report, provided by Credit Mantri. The CHR
provides you with actionable insights to improve/maintain your credit health by helping you understand the Credit Information
Report issued by bureaus.

F-Secure SAFE Device Security (for Smartphone and Tablets only)

F-Secure SAFE Device Security is built to protect you in the online world. We want you to enjoy life hassle-free - so, explore the
internet, enjoy online shopping, connect with friends and family and let F-Secure SAFE Device Security keep you protected.

Complimentary Fraud Protection#

Protection against lost/stolen, tele-phishing, phishing, online transactions on cards upto Rs. 2 lakhs and mobile wallet protection upto
Rs. 1 lakh ( Only if there is a simultaneous physical loss of the device).
Complimentary Fraud protection cover is provided by an Indian General Insurance Company registered with IRDAI under the group insurance policy for CPP
#

members. Please refer to group policy terms & conditions for more details.
Total Assist Program

Benefit Summary
Product Key Features V1 V2 V3 V4 V5 V6 V7 V8 V9

Single Call to Block Lost Cards 1 member 1 member 1 member 2 members 2 members 2 members 2 members 2 members 2 members

Emergency Advance for Hotels - Abroad upto INR 20K upto INR 20K upto INR 20K upto INR 40K upto INR 40K upto INR 60k upto INR 60K upto INR 80k upto INR 80K

Replacement Travel Tickets - Abroad upto INR 20K upto INR 20K upto INR 20K upto INR 40K upto INR 40K upto INR 60k upto INR 60K upto INR 80k upto INR 80K

Emergency Advance for Hotels - in India upto INR 10K upto INR 10K upto INR 15K upto INR 20K upto INR 25K upto INR 30k upto INR 30K upto INR 40k upto INR 40K

Replacement Travel Ticket - in India upto INR 10K upto INR 10K upto INR 15K upto INR 20K upto INR 25K upto INR 30k upto INR 30K upto INR 40k upto INR 40K

Emergency Cash (only in India) NA NA NA NA NA NA NA upto INR 5k upto INR 5K

CPP CARD ASSIST Credit Mantri - Credit Health Report NA 1 subscription 1 subscription 1 subscription 2 subscriptions 2 subscriptions 2 subscriptions 2 subscriptions 3 subscriptions

RoadSide Assistance (RSA) 1 vehicle 1 vehicle 1 vehicle 1 vehicle 1 vehicle 2 vehicles 2 vehicles 2 vehicles 2 vehicles

FSecure SAFE for Mobile/Tablet NA NA NA NA NA NA 1 subscription 1 subscription 1 subscription

Complimentary Fraud Cover upto INR 25000 upto INR 25000 upto INR 25000 upto INR 50000 upto INR 75000 upto INR 1 Lakh upto INR 1 Lakh upto INR 1 Lakh upto INR 1 Lakh

Complimentary Mobile Wallet Fraud Cover upto INR 25000 upto INR 25000 upto INR 25000 upto INR 25000 upto INR 25000 upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000

Number of Members Covered Primary Member Only

Membership Duration 1 year

Product Key Features V1 V2 V3 V4 V5 V6 V7 V8 V9

ZEE5 All Access Annual Subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription

Gaana Plus - Music Subscription NA NA NA NA NA NA NA 1 subscription 1 subscription

Sony LIV (Single Subscription Annually) 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription

Health and Wellness Packages:

Preventive Maintenance Visit by TVS-E (One

1 appliance 1 appliance 1 appliance 1 appliance 2 appliances 2 appliances 2 appliances 2 appliances 2 appliances
Service per year)

Teleconsultation with Doctor Yes Yes Yes Yes Yes Yes Yes Yes Yes
CPP LIVPLUS
Health Check Up voucher with 61 tests NA NA NA NA NA NA NA NA NA

Online pharmacy voucher worth INR 500 each NA NA NA NA NA NA NA NA NA

Complimentary Term Life Insurance Cover with

Up to INR 10000 up to INR 10000 up to INR 12500 upto INR 15000 upto INR 31250 upto INR 31250 upto INR 50000 upto INR 50000 upto INR 62500
Critical Illness Rider

Number of Members Covered Primary Member Only

Membership Duration 1 year

MRP Inclusive of Taxes 1799 2099 2299 3599 4199 4799 5699 6000 6700
Total Assist Program

Benefit Summary
Product Key Features V10 V11 V12 V13 V14 V15 V16 V17

Single Call to Block Lost Cards 2 members 2 members 2 members 4 members 4 members 4 members 4 members 4 members

Emergency Advance for Hotels - Abroad upto INR 80k upto INR 100K upto INR 100k upto INR 1.10Lakhs upto INR 1.20Lakhs upto INR 1.40Lakhs upto INR 1.40Lakhs upto INR 1.40Lakhs

Replacement Travel Tickets - Abroad upto INR 80k upto INR 100K upto INR 100k upto INR 1.10Lakhs upto INR 1.20Lakhs upto INR 1.40Lakhs upto INR 1.40Lakhs upto INR 1.40Lakhs

Emergency Advance for Hotels - in India upto INR 40k upto INR 50K upto INR 50k upto INR 55K upto INR 60k upto INR 70K upto INR 70k upto INR 70K

Replacement Travel Ticket - in India upto INR 40k upto INR 50K upto INR 50k upto INR 55K upto INR 60k upto INR 70K upto INR 70k upto INR 70K

Emergency Cash (only in India) upto INR 5k upto INR 5K upto INR 5k upto INR 5k upto INR 5k upto INR 10K upto INR 10k upto INR 15K

Credit Mantri - Credit Health Report 3 subscriptions 3 subscriptions 4 subscriptions 4 subscriptions 4 subscriptions 4 subscriptions 4 subscriptions 4 subscriptions
CPP CARD ASSIST
RoadSide Assistance (RSA) 2 vehicles 2 vehicles 2 vehicles 2 vehicles 2 vehicles 2 vehicles 2 vehicles 2 vehicles

FSecure SAFE for Mobile/Tablet 2 subscription 2 subscription 2 subscription 2 subscription 2 subscription 2 subscription 3 subscription 4 subscription

upto INR 1.5

Complimentary Fraud Cover upto INR 1 Lakh upto INR 1.25 lakhs upto INR 1.5 Lakh upto INR 1.5 lakhs upto INR 2 Lakh upto INR 2 Lakh upto INR 2 lakhs
Lakhs

Complimentary Mobile Wallet Fraud Cover upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000 upto INR 50000

Number of Members Covered Primary Member Only

Membership Duration 1 year

Product Key Features V10 V11 V12 V13 V14 V15 V16 V17

ZEE5 All Access Annual Subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 2 subscription 2 subscription 2 subscription

Gaana Plus - Music Subscription 1 subscriptions 2 subscriptions 2 subscriptions 2 subscription 2 subscription 2 subscription 2 subscriptions 2 subscriptions

Sony LIV (Single Subscription Annually) 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription 1 subscription

Health and Wellness Packages:

Preventive Maintenance Visit by TVS-E

2 appliances 2 appliances 2 appliances 2 appliances 4 appliances 4 appliances 4 appliances 4 appliances
(One Service per year)

Teleconsultation with Doctor Yes Yes Yes Yes Yes Yes Yes Yes
CPP LIVPLUS
Health Check Up voucher with 61 tests NA NA NA NA NA 61 tests 61 tests 61 tests

Online pharmacy voucher worth INR 500 each NA NA 1 voucher 1 voucher 1 voucher 2 vouchers 2 vouchers 2 vouchers

Complimentary Term Life Insurance Cover

with Critical Illness Rider upto INR 75000 upto INR 1.6 lakhs upto INR 1.6 lakhs upto INR 100000 upto INR 125000 up to INR 150000 up to INR 175000 up to INR 250000

Number of Members Covered Primary Member Only

Membership Duration 1 year

MRP Inclusive of Taxes 6799 7200 8100 8799 9999 11899 11999 12099

CPP-LV-TB-JULY2022
Usage Guidelines for Health & Wellness Benefits:

Teleconsultations with Doctor:

• All consultations shall be requested from Visit Application

• Log in to the App, click on “ Consult Doctor on Call ” and then select “ General Physician” and initiate
consultation with available doctor
• Post consultation, an E-Prescription shall be issued as per discretion of the practitioner.
• A Consultation will remain active for a period of 7 days

Note:

• TAT is 15 minutes for consultation with General practitioner

• Tele Consultation should not be requested for emergency situations
• Antidepressant Drugs, Anti-Anxiety Drugs, Antipsychotic Drugs, Category X drugs won’t be prescribed

Health Checkup:

• Health Checkup can only be requested through Visit Lab partners

• The cart for Annual health checkup with the added discount would be created under the “Book Lab Tests”
tab, member just needs to select and book the same
• Samples for the Health checkup would be collected from your doorstep
• Health Checkup should be requested 24 hours in advance

Note : Applicable only from variant V12 onwards, refer page 4

Pharmacy Vouchers:

• To order medicine, you can redeem the pharmacy voucher from the rewards section in the Visit app.
• You will get a coupon code for availing the discount
• Go to 1mg’s website or app and apply the coupon code during checkout to avail the discount

Note : Applicable only from variant V12 onwards, refer page 4

Steps to download & Register on the Visit App

1. Download the app on your mobile from Play Store (For Android Users) as well as the App Store (For IOS
Users) by simply searching Visit App
2. To register on the app, Click on “Get Started”
3. Enter your mobile number and click on confirm
4. You will receive a one-time password on the entered mobile number
5. Enter the OTP and you will now be registered on the App
F-SECURE SAFE (for Smartphone/Tablet)
Download Instructions

Logon to https://offer.f-secure.com/cpp and enter the product key printed

below and click Continue:

ZE86NYPQ, NAJE7QQE

1. Once the code is verified, please note down/or take a picture of the Code visible
on the screen (if the code is misplaced or you are not able to find it, please visit
the link given above again and enter the product key to get the code), Click on
Download. Create your login account.

2. Enter the subscription code which was visible on the screen when you got the
code verified. 'Click here to start using Internet Security’.

3. Verify your account by confirming the link sent to your e-mail address.

4. Click on 'Add device' and follow the instructions given to complete the ‘Add
device' process.

5. For PC or Mac download the product from there itself or in case of Mobile Devices,
download the F-Secure Internet Security/Total app from the Android or Apple
play stores.

6. Log-in into your F-Secure account using the credentials created in the previous
step, if required.

7. Your F-Secure subscription is now active on your device!

Gaana Plus - Music Subscription
Download Instructions
1. Go to https://gaana.com/redeemcoupon on your web browser
and Sign In
2. Enter the unique coupon code given below

CPK2174RWE06, CP7HG468XTN3

3. Download the Gaana App on your smartphone

4. Enjoy your 12 months Gaana Subscription
5. Your one year Gaana Plus subscription is now active! Enjoy
streaming songs, song downloads – an Ad-Free experience!

CPP-CS-JULY2020
ZEE5 - LIVE TV Subscription Download & Usage Instructions

1. Log in or Sign up: Go to ZEE5 Android app or ZEE5 website (www.zee5.com)

and sign in with your mobile number / email id.

2. Visit Plans page: Go to the plans page after logging in.

3. Apply Code: Paste your code in the "Apply Code" section and click "Apply."

4. Enjoy ZEE5: Your pack is automatically activated basis the applied code.

Start enjoying your ZEE5 subscription!

Z5CRJJAT8N5JCKYVLRA7, Z5CRBZK8IV8NONKICQYZ

Note: Please use the promo code within 90 days of receipt.

Sony LIV - Subscription Download & Usage Instructions

1. Visit https://www.sonyliv.com/activate_offer

2. Sign-in with your mobile number

3. Input the Coupon Code mentioned below and click on Activate Offer

4. Your subscription will be activated

CPPYNFEbxSALjtUz

Note: Please use the promo code within 90 days of receipt.

Credit Health Report (Download & Usage
Instructions)
1. Enter the URL https://bit.ly/3KCojPO in your browser. Create your account by filling
the details required.
2. Confirm your mobile number to receive OTP, enter OTP to verify your mobile number.
3. Post verification of your mobile number, enter the required details (PAN number, date
of birth, Pin Code, gender) to get your free Equifax credit score.
4. On the next page, click on the link for CPP and enter the CPP Membership Number and
the Coupon Code provided.
5. Click on ’Get My Credit Health Report’. Your CHR will be sent to your registered email ID
or can be downloaded by clicking on ‘Download CHR’ button. To view the CHR, use the last
four digits of your registered mobile number and your year of birth as password. For
example, if your mobile number is 9999955555 and year of birth is 1985, then the
password will be 55551985.
6. Reports for subsequent months would be sent to your registered email ID. You can also
access the same by logging on to www.creditmantri.com and clicking on “Credit Health
Report” link.

CPPLHPIT13, CPPZPMMH56, CPPNGENT88, CPPHGHWZ48

Note: Please use the promo code within 90 days of receipt.

Terms & Conditions for your CPP LivAssist Membership which is a combination of two organizations as are necessary to assess the claim that you are making.
products – CPP Card Assist (Part A) and CPP LivPlus (Part B). Please refer to the separate • In case you have not shared the details of a particular card with us and request the same to
Terms and Conditions for both these products provided to You as part of Your Welcome be blocked, CPP will attempt to get that card blocked with Your Card Issuer with the help of
Pack. (purchased and financed through Bajaj Finance Limited (‘BFL’) other details provided by you on a best effort basis.
Part A: Terms and Conditions for Your CPP Card Assist Membership • Services set out in sections A1, A2 and A3 of the Main Terms & Conditions shall be provided
The Most Important Terms and Conditions (MITC) of your Card Assist membership are only at the sole discretion of CPP, however, every effort will be made to provide you with
listed below. Please refer to the Main Terms and Conditions which set out the terms of emergency assistance in line with the terms and conditions set out in these sections. At
your Agreement with CPP the time of Your request for Service, We may ask You to provide evidences for Your need of
General emergency assistance and in the absence of which Your request for Emergency Assistance
• The CPP Card Assist Membership is provided by CPP Assistance Services Private Limited, may be rejected by Us. There may also be times when it will not be possible to arrange for
whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, the transfer of funds to some countries or remote geographical locations or due to events
Golf Course Road, Sector – 42, Gurgaon – 122002, Haryana, India (CPP) in conjunction with or conditions that are out of our control (i.e. political instability, regulatory restrictions,
its third party suppliers/service providers. war, natural disaster, etc.) and for which CPP cannot be held liable.
• You must provide us (and BFL) with full and accurate information in connection with • Services set out in Section A2 and A6 of the Main Terms & Conditions will not be available
your CPP Card Assist Membership and Services. In case you provide false or materially Abroad and within India, this service will be available only in the cities under our coverage
incomplete information or commit a material breach of the main terms & conditions of the network. A current list of cities under our coverage network is available on our website
membership, we may cancel your membership https://in.cppgroup.com/
• Advance payment of the Fees is the essence of the commencement of the Membership • You will be offered a comprehensive F-Secure SAFE solution for Your mobile device or tablet
and the Services to be provided to You under the Agreement. You must pay the Fee to Us powered and owned by F-Secure, a third party supplier/service provider which You must
in advance or repay BFL the full amount paid by BFL to CPP on your behalf for purchase of download on Your mobile device or tablet and provide the information required to install
Your CPP Card Assist Membership. CPP shall have the right to cancel Your membership and run the F-Secure application failing which You may not be able to get the services listed
without any notice to You if you fail to pay in advance or repay BFL any amount paid by BFL under Section A4 of the Main Terms and Conditions. It is hereby clarified that F-Secure
towards your CPP Card Assist Membership. SAFE is the property of F-Secure and F-Secure will always remain responsible and liable
• The Card Fraud Insurance Cover is provided as an add-on complementary benefit under the for any services / claims arising from the use of F-Secure Safe by You. You are governed by
Group Insurance Policy taken by CPP for its Members from an Indian insurance company and must comply with the specific License Agreement and terms and conditions (EULA)
(insurer). Please refer to the Group Insurance Policy Terms and Conditions for more details. of F-Secure as applicable to You. Our role in relation to distribution of F-Secure SAFE to
You shall be limited to that of a mere facilitator, and We shall not in any manner be liable to
• Any change or new addition to your membership and services shall be intimated to you
You for any loss, damage or compensation in relation to or arising from the use of F-Secure
at least 45 days in advance and such changes shall become applicable from the date of
SAFE. For other conditions and limitations relating to this Service, please refer to Section
intimation. However, it is clarified that the features of F-Secure Safe, CreditMantri, EAI,
A4 of the Main Terms & Conditions.
TVS Auto Assist, where CPP is acting as facilitator, may be added, modified, replaced or
removed during the Period of Agreement without this advance notice period of forty-five • You will be offered a Credit Health Report (CHR) in a specified format provided by
(45) days. CreditMantri, a third party service provider with whom We have tied up, relating to Your
credit and financial information inter-alia containing detailed analysis of Your current
• CPP reserves the right to revise the Membership Fee at any point of time but it will not
Credit Score and its history with actionable insights to improve / maintain Your Credit
change for your membership until the Period of Agreement.
Score and Health. It is hereby clarified that CreditMantri will always remain responsible
• You can cancel your membership anytime during the membership period. You (or BFL if and liable for any services / claims arising from the use of Credit Health Report. You will be
BFL has made the payment of Membership Fees to CPP on Your behalf) will be refunded governed by the specific Terms and Conditions of CreditMantri as applicable to you at the
the membership fee as per the following refund grid time of usage of Coupon Code for CHR. Our role in relation to this service provided to You
Within thirty (30) days of Your Start Date: 100% Refund shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You
After thirty (30) days: Nil Refund for any loss, damage or compensation in relation to or arising from the use of this service.
• The terms and conditions are governed by and must be interpreted in line with the laws of For other conditions and limitations relating to this Service, please refer to Section A5 of
the Republic of India. the Main Terms & Conditions.
• You can contact us through the following media in case you have any queries about these • You will be offered Roadside Assistance for Your vehicles (Car or Bike) for which we will
terms and conditions of your membership, E-mail: [email protected] Telephone: liaison with TVS Auto Assist who is our third party supplier/service provider and will
1800-419-4000 (Toll-free) +91 921244 4000 6000 4000 (please prefix city STD code) facilitate the services specified in Section A6 of the Main Terms & Conditions. However
Service Related if the registered car is over the age of 8 years or registered two-wheeler is over the age of
• You must report lost or stolen cards to us by telephone within twenty-four (24) hours of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided. For other
discovering loss of cards. We will then contact on Your behalf to Your Card Issuer to get conditions and limitations relating to this Service, please refer to Section A6 of the Main
Your Cards blocked. Terms & Conditions.
• Any advance made to you under the Section A of the Main Terms & Conditions, shall be • You hereby expressly accord your consent allowing CPP to collect all the required data/
interest free and repayable by you to EAI within twenty-eight (28) days of the advance information including any sensitive personal data or information from you to service you
being made. In the event of the advance not being repaid then reasonable steps which may and to transfer/utilize your personal information with our approved suppliers/service
include legal steps, will be taken to recover the advance. providers including our group companies for the purpose of sending correspondence to
you and providing some of the features of the membership to you. Please refer to detailed
• If you request for the assistance services set out at A1, A2 and A3 of the Main Terms &
Data Protection Notice in the Main Terms & Conditions.
Conditions, then you consent to us making such enquiries from such persons and/ or

Terms and Conditions for Your CPP Card Assist Membership. Welcome Pack - means the pack We send to You Electronically when You have purchased the
Please read this document carefully and keep it in a safe place Membership for the Services containing these terms and conditions and other information
Please read this document carefully. It sets out terms and conditions of Your Agreement with relevant to the Service.
CPP Assistance Services Private Limited (CPP) for the Card Assist Membership. Year – A period of twelve (12) consecutive months.
Definitions You, Your – The Member.
Where the following words are used in these terms and conditions, they will have the The CPP Card Assist Membership is provided by CPP Assistance Services Private Limited,
meanings shown below: whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A,
Abroad – In a country other than India. Golf Course Road, Sector – 42, Gurgaon - 122002, Haryana, India in conjunction with its third
Agreement – These terms and conditions of the CPP Card Assist Service product and any party suppliers/service providers.
changes thereto. Should You have any queries about these terms and conditions or Your Membership, You
BFL – Bajaj Finance Limited, whose corporate office is at 4th Floor, Bajaj Finserv Corporate can contact us by email at [email protected] or by telephoning us on 1800-419-4000
Office, Off Pune Ahmednagar Road, Viman Nagar, Pune – 411 014, Maharashtra (and fro m (Toll-free) or +91 921244 4000 or 6000 4000 (please prefix Your city STD code) (lines open
whom You have financed Your CPP Card Assist Membership) twenty-four (24) hours a day, seven (7) days a week). You can also write to us at the following
Card – Your credit, debit, prepaid, cash and other similar cards. address:
Card Loss – Loss by You or theft from You of a Card. CPP Assistance Services (Pvt) Ltd
CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground P O Box No 826,
Floor, Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon Kalkaji Post Office,
– 122002, Haryana India and registered office is at A-370, 2nd Floor, Ka lkaji, New Delhi – New Delhi - 110019
110019 CPP Card Assist
A: Assistance Services – What is provided?
Credit Health Report (CHR) – Report in a specified format provided by Credit Mantri relating
When You report a Card Loss to us, We will contact the Issuers and ask them to cancel the
to Your credit and financial information inter-alia containing detailed analysis of Your
Card.
current Credit Score and its history.
If You request at the time of reporting Your Card Loss, the assistance services set out at
CreditMantri – CreditMantri Finserve Private Limited
A1, A2 and A3 may be available to You through EAI, who has contracted with us, to provide
Credit Score – Creditworthiness score provided by Credit Information Companies like
You the assistance services set out at A1, A2 and A3 below. You consent to us making such
Equifax , etc. in accordance with Credit Information Companies (Regulation) Act, 2005 read
enquiries from such persons and/ or organizations as are necessary to assess the claim
with the rules and regulations made thereunder (“CIC Law”)
that You are making. At the time of Your request for Service, We may ask You to provide
Equifax - Equifax Credit Information Services Private Limited
evidences for Your need of emergency assistance and in the absence of which Your request
EAI – Europ Assistance India Private Limited
for Emergency Assistance may be rejected by Us.
Fee – Means the total amount as mentioned in the Table 1 – Annexure 1, inclusive of all
Any advance made to You under this Section A shall be interest free and repayable by You to
applicable taxes, that You pay towards Your Membership which is shown in Your Welcome EAI within twenty-eight (28) days of the advance being made. In the event of the advance not
Pack or as agreed with You from time to time. CPP reserves the right to revise its Fee at any being repaid then steps will be taken to recover the advance, which may include legal steps,
point of time. the costs of which recovery may be added to the outstanding balance of the advance made.
F-Secure – F-Secure Corporation and (or) F-Secure Private Limited. A1: Advance of Emergency Hotel Bills
F-Secure SAFE - A comprehensive security solution relating to Your mobile phone or tablet If You are Abroad or in India at the time of the Card Loss. We will facilitate through EAI an
(including iPAD), which is owned and provided by F-Secure. advance direct to Your hotel to cover Your hotel bill as per the eligibility in (Annexure 1
Home – The place where You permanently reside; which You have given us as Your address - Table 1) up to Rs. 200,000 if Abroad and up to Rs. 100, 000 if in India.
while registering for the Membership. A2: Emergency Cash Advance
Issuer – The issuers of the Cards. If You are in India at the time of the Card Loss, We will facilitate through EAI an emergency
Member|Customer – The person who has purchased and is entitled to use the Service whose cash advance for You of up to the total amount as per the eligibility in (Annexure 1 - Table 1)
name appears in the Welcome Pack. of up to Rs. 20,000 for basic living expenses and to help You reach Your Home if some or part
Membership – Your right to use the Service for each year for which You pay the Fee as per of Your cash is lost or stolen at the same time as the Card Loss.
the Agreement. A3: Advance of Replacement Travel Tickets
Period of Agreement – The twelve (12) month period from the Start Date. We will facilitate through EAI replacement travel tickets against an advance for You as per
Registered Vehicle - The vehicle You have registered with Us for Roadside Assistance the eligibility in (Annexure 1 - Table 1) of up to Rs. 200,000 if abroad and up to Rs. 100,000 in
Roadside Assistance – Means the services, which will be provided to You by TVS Auto Assist India, so that You can return to the travel destination nearest to Your Home. We will do this
in relation to the breakdown of Your Registered Vehicle. if Your travel tickets have been lost or stolen at the same time as the Card Loss when You are
Service – Shall have the meaning given to it in paragraph A below. Abroad or in India.
Start Date – The date on which the Membership commences as set out in Your Welcome Pack A4: F-Secure SAFE (Applicable for Mobile Phone or Tablet only) - As per the eligibility in
which We send to You. Annexure 1 - Table 1 for the variant purchased by You
TVS Auto Assist- A division of Ki Mobility Solutions Pvt. Ltd You will be offered a comprehensive internet security solution for Your Equipment (mobile
We, Us, Our – CPP. phone or tablet including iPAD), powered and owned by F-Secure, who is a third party
supplier/service provider and will provide the benefits as mentioned below. F-Secure shall understand the basic problem prior to offering solutions. Some minor issues can be
SAFE key will be provided to You through the Welcome Pack sent to You electronically or supported over the phone. For e.g. Issues such as, helping Customer on the basic checks &
through text message (SMS) to the mobile number provided by You to BFL. Information. – Locating the nearest dealer, locating nearest medical assistance (based on
What is provided? availability) etc.
F-Secure SAFE protects Your Equipment and digital content there in with the features which A6.2 Onsite support for Minor repairs
include: In the event the Vehicle covered under this Agreement having a breakdown due to minor
Safeguard Data: F-Secure SAFE provides the following features which ensure the safety of mechanical/ electrical fault, TVS AUTO ASSIST shall support by arranging vehicle
Your data in the Equipment: technician to the breakdown location within a maximum time period of sixty minutes. TVS
AUTO ASSIST will bear the labor cost and conveyance charges. Cost of spare parts if required
1. Remote lock - Allows the Equipment to be remotely locked through a secure website so
to repair the vehicle on the spot (Outside coverage area) to obtain such material & spare parts
that strangers cannot access personal information.
will be borne by the Customer.
2. Remote wipe - Allows erasing of information on the Equipment, so that information
A6.3 Rundown of Battery
cannot be used for fraudulent purposes.
In the event the Vehicle having a breakdown due to rundown of battery, TVS AUTO ASSIST
3. Contacts back-up and restore – Allows saving of contacts from Equipment so they can be
by arranging vehicle technician to jump start the vehicle with appropriate means. TVS AUTO
easily restored as and when required.
ASSIST will bear the labor cost and conveyance charges.
Safeguard Phone: F-Secure provides the following features which protect Your Equipment:
A6.4 Towing of the Registered Vehicle
1. Call and text blocker - Allows blocking of calls and text messages from specific phone
In the event that a Vehicle is immobilized due to the breakdown or accident and “On-site”
numbers.
preliminary support to make the vehicle roadworthy is not possible, TVS AUTO ASSIST
2. SIM Card lock – Instantly locks the phone in case the SIM Card is removed, thus preventing
shall arrange and bear the expense for transferring the Vehicle to the Customer Preferred
usage of Your Equipment using another SIM Card.
Workshop or Nearest Authorized outlet of the OEM. These services shall be provided using
Tracking and Recovery: F-Secure provides the following features which help in tracking and equipment/s deemed most suitable by TVS AUTO ASSIST. Limit for such transfer distance
recovery of Your lost / stolen Equipment: shall be 75kms from the breakdown location. In case transfer distance is greater than 75kms,
1. Remote locate - Shows where the device is on a map. the costs in excess of 75kms shall be borne by the Customer. Towing will be available for
2. Scream alarm - Allows activation of a scream alarm to locate the Equipment mechanical breakdown, accidents, and also key lost cases where repair cannot be done on the
Threat Protection: F-Secure provides the following features which protect Your Equipment spot For accident cases towing will be activated on the completion of police formalities if any.
from threats: A6.5 Key Services
1. Virus and Malware protection – detects and removes viruses and other internet based In case vehicle becomes immobilized because key on locked inside the vehicle or key is lost,
threats without affecting Equipment performance. TVS AUTO ASSIST will provide assistance to customer by towing the vehicle to the nearest
2. Download protection – automatically scans downloaded applications and application authorized workshop within 75 kms. Also Delivery of Spare Key is available.
updates for threats and removes them. A6.6 Fuel Delivery
3. Automatic SD Card scan – allows automatic scanning of SD cards for threats when they If the vehicle becomes immobile due to empty fuel tank TVS AUTO ASSIST will support the
are plugged into the Equipment. customer by arranging (5 Lit.) Petrol & Diesel for 4w & (2 Lit) Petrol for 2w to customer. TVS
For deriving benefit from the F-Secure SAFE, You must adhere to the following specific AUTO ASSIST will bear the labor cost and conveyance charges. Fuel charges shall be borne
terms and conditions: by end customer/ user. This service is based on availability of fuel.
1. You are governed by and must comply with the specific License Agreement and terms A6.7 Incorrect Fueling
and conditions (EULA) of F-Secure as applicable to You. During incorrect fueling, TVS AUTO ASSIST will tow the vehicle to the nearest Authorized
2. The supported platforms for Mobile/Tab are Android 4.0 or later, iOS 8 or later & Windows Workshop or Customer preferred Workshop upto 75 kms and towing cost will not be borne
Phone 8. by the customer.
3. You must download the F-Secure SAFE application on Your Mobile/Tab and provide the A6.8 Flat Tyre Support
information required to install and run the F-Secure application on Your device. In the event that the Vehicle has a puncture or tyre burst, TVS AUTO ASSIST shall support
4. F-Secure SAFE is provided by F-Secure and F-Secure may at its discretion, add, modify or the Customer in replacing the flat tyre with spare tyre. In case of non-availability of spare tyre,
remove the product features during the Agreement Period for which We cannot be held TVS AUTO ASSIST will try to repair the faulty tyre. This service is based on the availability of
liable in any manner tyre repair shop near the breakdown location. All the cost related to rendering such service
A5: Credit Health Report (CHR) - As per the eligibility in Annexure 1 - Table 1 for the will be charged to customers.
variant purchased by You A6.9 Coordination In Extraction or Removal of Vehicle
What is provided? In the event of vehicle being stuck in ditch, pit or valley, coordination will be done with
You will be offered a Report in a specified format provided by CreditMantri, a third party external agencies where ever possible. Cost to be borne by Customer. Any consequential
service provider with whom We have tied up, relating to Your credit and financial information damage during the process will be borne by the Customer. SLA not applicable in such cases.
inter- alia containing detailed analysis of Your current Credit Score and its history with A6.10 Taxi Assistance
actionable insights to improve / maintain Your Credit Score and Health. In the event that a Covered Vehicle is immobilized due to the breakdown or accident and
All banks are required to review Your Credit history of Your loans and Card transactions prior “On-site” preliminary support to make the vehicle roadworthy, is not possible, TVS AUTO
to approving any further loans or credits. The CHR will help You to understand and interpret ASSIST shall arrange and bear the expense for transferring the Covered Vehicle to the
the Credit Score issued by Credit Information Companies like Equifax, etc nearest Authorized Workshop & Customer Preferred Workshop upto 75 kms. To help the
For additional information and guidance on your Credit Score, kindly visit Customer continue with his journey, TVS AUTO ASSIST will/ provide taxi assistance for
first 50 Kilometers from breakdown spot and excess Kms will be borne by the Customer.
https://www. creditmantri.com/credit-score-advice/
A6.11 Medical/Legal Accommodation
Limitations and Conditions
In case of any medical or legal problem arising due to breakdown or accident, TVS AUTO
Any or all content of the Credit Health Report provided by CreditMantri is not guaranteed by
ASSIST shall provide contact details of the nearby professionals in related field and intensely
Us. Our role is merely of a facilitator to arrange the CHR from CreditMantri subject to below
try to ensure their first contact, in order to provide convenience to such customers. In this area
specific terms & conditions of CreditMantri and We shall not be responsible for the accuracy,
TVS AUTO ASSIST shall merely be a facilitator and shall not be held responsible for quality
completeness, and veracity of any and all such information as received or provided to You
of services, actual charges will be borne by the customer. TVS AUTO ASSIST role shall end as
in CHR. Further, We shall not in any manner be liable to You for any loss, claim, damage or
soon as we provide contact details to the customer. In case such services are not available in
compensation in relation to or arising from this CHR or use of Coupon Code at CreditMantri
that area TVS AUTO ASSIST shall not be held responsible in any manner, whatsoever.
website.
OUTSTATION BENEFITS:
For deriving this benefit, You are provided with a unique CreditMantri CHR Coupon Code
in the Pack. Please note that You are governed by and must adhere to the following specific A6.12. Hotel Accommodation
terms and conditions: In case of outstation breakdown, TVS AUTO ASSIST will provide coordination for Hotel
• By registering at CreditMantri Website www.creditmantri.com, you are bound by the Accommodation. All related hotel charges will be payable by the customer.
generic terms and conditions of CreditMantri, as may be amended from time to time. A6.13. Inward & Forward Journey
• The Coupon Code provided is valid only for a period of twelve (12) months from the date In case of outstation benefits, TVS AUTO ASSIST will provide coordination for Inward or
of issue and can be redeemed once from CreditMantri and cannot be used again or for any Forward Journey. All related charges will be payable by the customer.
other services CreditMantri may provide.As a part of this service, you will get a detailed A6.14 General Conditions and Exclusions
Credit Health Report immediately when you use the coupon code and for every month for The roadside assistance services facilitated by Us for You will be limited as follows:
the next 11 months General conditions
• You authorise and give explicit consent to CreditMantri to apply for and receive Your credit You may register Your vehicle(s) against this membership as per the eligibility in Annexure
information from Equifax . 1 - Table 1 for the variant purchased by You. The assistance services provided will also cover
• You hereby authorise and give explicit consent to CreditMantri to send email or SMS or Your passenger car if another authorized driver is driving. If You register a twowheeler then
contact You at the email address and mobile number provided at the time of registration only You may use the assistance services provided in this Membership. If You change Your
on CreditMantri website. vehicle, You must send Your RC copy for approval by CPP before the Registered Vehicle is
• You hereby explicitly waive requirements under TRAI DND (Do not Call) listing for the changed.
purpose of availing services from CreditMantri. Restricted exclusions:
• You hereby agree to provide necessary Know Your Customer (KYC) information such as ID If the Registered passenger car is over the age of 8 years or/ Registered two-wheeler is over
proof and Address proof to CreditMantri to apply for Your credit information with Equifax. the age of 5 years, the assistance stipulated in A6.1 – A6.4 (inclusive) will not be provided.
• You hereby agree to provide any additional information and if required You agree to upload Events not covered under RoadSide Assistance:
a copy of Your KYC documents into CreditMantri website as may be required by Equifax. 1. Faulty fuel gauge
• Equifax or any CIC shall provide your credit information to CreditMantri only if the 2. Speedometer not working
information provided matches with the records available with Equifax. 3. Air-conditioning is not working
• CreditMantri can provide You with a CHR only if it is able to obtain credit information from 4. When the passenger door(s) cannot be opened and there are no passengers in the vehicle
Equifax based on the information provided by You. 5. Boot cannot be opened
• You hereby agree and confirm that in case CreditMantri is not able to obtain any 6. The front and/or rear demisters are not functioning
information from Equifax based on the KYC information provided by You, CreditMantri
7. Horn is not functioning. If the horn is sounding continuously, the Assistance Services will be
shall not be obliged to either refund or substitute the value of the redemption coupon for
provided
any other service it provides with for part or in full.
8. Damaged door mirrors
Our role in relation to this service provided to You shall be limited to that of a mere facilitator,
9. When the rear view mirror is damaged but it does not obstruct the driver’s vision
and We shall not in any manner be liable to You for any loss, damage or compensation in
relation to or arising from the use of this service. 10. Damaged or faulty fuel cap but vehicle has not run out of petrol and there is enough fuel in the
tank to enable the vehicle to reach the nearest authorized dealer
A6: Roadside Assistance (for one Car or Bike) - As per the eligibility in Annexure 1 - Table
1 for the variant purchased by You 11. When the sun roof cannot be opened
If there is a breakdown of Your Registered Vehicle and You require our assistance Service in 12. When the sunroof cannot be closed but weather conditions are fair and the vehicle is not
relation to Your Registered Vehicle, We will liaise with TVS AUTO ASSIST who is our third exposed to any security risk
party supplier/service provider and facilitate the specified services mentioned below. 13. When windows cannot be opened
Territorial Scope: Roadside Assistance Services will be provided within 75kms radius from 14. When windows cannot be closed but weather conditions are fair and the vehicle is not
city centre in the cities under coverage network of TVS Auto Assist, in the Republic of India. exposed to any security risk
A current list of cities where the below mentioned services are provided is available on our 15. Seat adjustor is faulty but the vehicle can be safely driven
website https://in.cppgroup.com/ 16. When passenger seat belts are faulty but there are no passengers in the vehicle
What is provided? 17. Faulty security system unless the vehicle is immobilized or unless the alarm is sounding
A6.1 Assistance over phone continuously
In the event of Breakdown, wherein the Customer is calling for support, TVS AUTO ASSIST 18. Transmission stuck in sports/winter mode
19. When the ABS lights are illuminated 2. The services set out in Sections A1, A2 and A3 shall be provided only at the sole discretion
20. Air bag warning lights are illuminated of CPP, however, every effort will be made to provide You with emergency funds in line
21. Traction control lights are illuminated with the terms and conditions set out in these sections of this Agreement. At the time of
Your request for Service, We may ask You to provide evidences for Your need of emergency
22. Other non-safety related lights/service warnings are illuminated
assistance and in the absence of which Your request for Emergency Assistance may be
23. When your Vehicle runs out of windscreen wiper fluid
rejected by Us. There may also be times when it will not be possible to arrange for the
24. Front windscreen wipers faulty but weather conditions are fair transfer of funds to some countries or remote geographical locations or due to events or
25. Rear windscreen wiper faulty conditions that are out of our control (i.e. political instability, regulatory restrictions, war,
26. Vehicle pick-up and drop for routine maintenance is not included natural disaster, etc.) and for which We cannot be held liable.
Special Exclusions 3. Note that services set out in Section A2 and A6 of this Agreement will not be available
The following scenarios are special exclusions under Roadside Assistance, and therefore TVS Abroad and within India, this service will be available in the cities under our coverage
AUTO ASSIST will not be responsible for any assistance costs as a result of any of the following: network. A current list of cities under our coverage network is available on our website
1. Vehicle is involved in motor racing, rallies, speed or duration tests, practice runs or operated https://in.cppgroup.com/
outside official roads 4. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which
2. Assistance is required as a result of wars, riots, uprising, mass political demonstrations, might occur to You due to wrong submission of any information to Us by You or if We
pillage, strike, use for military purposes or acts of terrorism, earthquake damage, freak are unable to provide the Services to You for reasons beyond Our control or even after
weather conditions, atmospheric phenomena, nuclear transformation phenomena or reasonable efforts made by Us.
radiation caused by artificial acceleration of atomic particles 5. It is hereby clarified that F-Secure SAFE (Section A4) is the property of F-Secure and
3. Breakdown is caused by deliberate damage, vandalism or participation in a criminal act or F-Secure will always remain responsible and liable for any services / claims arising
offence from their use by You. You are governed by and must comply with the specific License
4. The immobilization is resulting from damage caused by intervention of the police or other Agreement and terms and conditions (EULA) of F-Secure as applicable to You. Our role
authorities in relation to distribution of F-Secure SAFE to You shall be limited to that of a mere
facilitator, and We shall not in any manner be liable to You for any loss, damage or
5. Any damage resulting from the use of the vehicle against the recommendations of the owner
compensation in relation to or arising from the use of F-Secure SAFE.
manual
6. It is hereby clarified that CreditMantri (Section A5) will always remain responsible and
6. Any consequential costs and/or damage to property as a result of a breakdown
liable for any services / claims arising from the use of Credit Health Report. You will be
7. Vehicles kept in a non-roadworthy condition or not serviced in accordance with the governed by the specific Terms and Conditions of CreditMantri as applicable to you at the
manufacturer’s recommendations time of usage of Coupon Code for CHR. Our role in relation to this service provided to You
8. Vehicles used in non-motoring roads shall be limited to that of a mere facilitator, and We shall not in any manner be liable to You
9. Abusive behavior of the Customer, any fraudulent representation, malicious intent or for any loss, damage or compensation in relation to or arising from the use of this service.
suppression of facts vital to the rendering of Services. 7. It is hereby clarified that TVS Auto Assist will always remain responsible and liable for
10. When the driver of the vehicle is found to be in any of the situations that are indicated RoadSide Assistance service (Section A6). You will be governed by the specific Terms
below: and Conditions of TVS Auto Assist as applicable to You. Our role in relation to this service
11. in state of intoxication or under the influence of alcohol, drugs, toxins or narcotics. provided to You shall be limited to that of a mere facilitator, and We shall not in any
12. driving without permission to drive or not having corresponding license for the category of manner be liable to You for any loss, damage or compensation in relation to or arising from
the Vehicle or documents not in proper or valid state. the use of this service.
13. Any event where breakdown is caused by deliberately inflicted damage, vandalism or Payment
participation in a criminal act or offence 1. You (or BFL if You have got Your CPP Membership financed through BFL) must pay the
14. Any history where the Customer has on prior occasions misused or abused the services. Fee in advance on or before the due dates set out in Your Welcome Pack or which We agree
15. Accidents resulting from the illegitimate removal of the Vehicle. with You from time to time and You must re-pay BFL the full amount paid by BFL to Us on
Your behalf for Your CPP Membership.
16. Accidents or breakdowns that occur when the Customer or the authorized driver have
infringed upon the regulatory ordinances as far as the requisites and number of persons 2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your
transported, weight and means of things and animals that can be transported or the form of Membership until the Period of Agreement.
handling them etc. Cancelling Your Membership
17. Any vehicle involved in or liable to be involved in legal case prior to or post immobilization or 1. You have a right to cancel Your Membership within thirty (30) days of Your Start Date. If
which is to be kept in an as-is state as evidence or for any legal requirements. You exercise this right to cancel then Your Membership will be cancelled immediately and
18. Vehicle lacking documentation or requirements such as technical inspection of the Vehicles, any payment of Membership Fees made by You (or BFL on Your behalf) will be refunded to
obligatory insurance etc. legally necessary to ply on public roads. You (or BFL) as the case may be, as per the terms agreed with BFL.
19. Breakdowns or accidents caused by fuels, mineral essences, and other inflammable, The refund of Membership Fee will be as per the following refund grid:
explosive or toxic materials being transported in the Vehicle. Within 30 days: 100% Refund
20. Any large or wild animals being transported in the Vehicle. After 30 days: No refund of membership fees
21. Those vehicles not powered exclusively by an internal combustion engine or running on LPG No refund of Fee shall be due on cancellation under any circumstances if You have used
fuel. any of the features of the Service or if the cancellation notice is provided after thirty (30)
22. Vehicle unlock service will be provided only upon checking and confirmation with the legal days from the Start Date.
owner of the Vehicle. 2. We will cancel Your Membership on written notice to You if:
A7: Valuable document registration • We do not receive advance payment of the Fee from You (or BFL) on the date it is due;
If You register the details of Your valuable documents with us (driving licence, share and/or
certificates, insurance policies etc), We will hold those details safe should You ever need to • You have failed to re-pay BFL the full amount paid by BFL to Us on your behalf for Your
provide these details when the originals are not at hand. Membership and We are informed by BFL to cancel your Membership
A8: Lost PAN card replacement service • You have at any time:
Should You lose Your PAN card We will help You to obtain a replacement PAN card free of given us false or materially incomplete information in relation to Your Membership; or
cost. We will liaise with You to send us the necessary documents required for this to facilitate committed a material breach of the terms and conditions of Your Membership.
in replacement of Your PAN card. Governing law and Jurisdiction
A9: Lost mobile phone reporting service - SIM blocking These terms and conditions are governed by and must be interpreted in line with the laws of
If You lose Your mobile phone, We will help You with the notifications that You need to make the Republic of India.
to block Your SIM card. We and You agree that all the disputes/differences arising out of or in relation to this
A10: Mobile phone identifier (IMEI) registration service Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in
If You register Your mobile phone IMEI number with us, We will hold it safe should You ever Delhi. You and We agree that terms and all other communications will be issued in English.
need these details. Complaints
B: General conditions If at any time You want to tell us about a problem with Your Membership please call us on
Please read this section carefully as it contains important information. 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix Your city STD
Eligibility code) or You can write to the Complaints Manager at:
The Service is only available to residents of India who are over the age of eighteen (18). CPP Assistance Services (Pvt) Ltd
Term of Membership P O Box No 826,
1. Your Membership is available to the person whose name appears in the Welcome Pack Kalkaji Post Office,
only and is non-transferable. New Delhi - 110019
2. You must provide us with full and accurate information in connection with Your request We will do our best to revert to Your query within 48 working hours. We will also do our best
for the Card Assist services. to send you communications as relevant from time to time to keep You informed on the
3. Advance payment of the Fees is the essence of the commencement of the Membership progress. .
and the Services under the Agreement with You. If you think you are not getting a satisfactory response, You may escalate the matter to
4. Your Membership begins on the Start Date and continues for the Period of Agreement in [email protected]
return for advance payment of the Fee. Recording calls
5. You must report lost or stolen Cards to us by telephone within twenty-four (24) hours We record all telephone calls made to us. We do this to:
of discovering the Card Loss. We will then contact on Your behalf to Your Card Issuer to • provide a record of the instructions We have received from You;
get Your Cards blocked. For this purpose, You hereby authorize Us to contact Your Card • allow us to monitor quality standards;
Issuer. • help us with staff training; and
6. Any change or new addition to Your Service shall be intimated to You at least forty-five • meet legal requirements.
(45) days in advance and such change shall become applicable to You from the date of All communications and Membership documents will be in English unless otherwise agreed.
such intimation. However, it is clarified that the features of F-Secure SAFE, CreditMantri,
Your consent
TVS Auto Assist, EAI, and may be added, modified, replaced or removed during the
Period of Agreement without this advance notice period of forty-five (45) days. By entering into this Agreement You hereby expressly accord Your consent and authorize
us to collect all the required data/information including any sensitive personal data
7. In case of Mobile Phone or Tablet, You must install the F-Secure SAFE on Your Equipment
or information from You to service You under this Agreement. Prior to providing any
and must have a working data connection. In addition to compliance with the terms and
information, You have an option not to provide the data or information sought under this
conditions specified herein, You must comply with the specific License Agreement and
Agreement by sending to us a written notice to that effect.
terms and conditions of F-Secure for use of F-Secure SAFE. They are available for review
at www.fsecure.com It is hereby clarified that F-Secure SAFE is the property of F-Secure By entering into this Agreement, You hereby expressly accord Your consent that for the
and F-Secure will always remain responsible and liable for any services / claims arising better performance of this Agreement We may transfer Your data/information to any city
from the use of FSecure SAFE by You. within India or to a country outside India as mentioned herein. If We do transfer Your data
within or outside India, We will make the appropriate checks to ensure that Your data is
Limitations
adequately protected.
1. In the event of theft or loss of Cards, You have to immediately call us to report the loss of
Remember that upon request, You have a right to see and review all the personal information
the Cards. In case You have not shared the details of a particular Card with us and request
We hold about You and if found to be inaccurate or deficient, shall be corrected or amended
the same to be blocked, We shall attempt to get that Card blocked with Your Card Issuer
as feasible. If You would like to request this, please contact our Customer Services Team on
with the help of other details provided by You on a best effort basis. In the event that
6000 4000. Please note that there will be a separate administration charge for the provision
Your input is required in the form of confidential personal information number (PIN) or
of this information. Please also note that We will not be responsible for the authenticity of the
a telephone identification number (TIN) (which cannot be disclosed to a third party) by
information provided by You to us as required under this Agreement.
Your Card Issuer, We will assist You by conferencing You on the telephone call with the
Issuer in order for You to provide such PIN/TIN for authentication purposes. You have the right to withdraw the consent earlier provided by You with respect to providing
Your data/information sought by us anytime while availing the Services. Such withdrawal
of the consent shall be intimated in writing to us. However, in the event that You decide not
to provide the data/Information sought by us or withdraw the consent earlier given by You,
then We retain the right to not provide the services for which such data/information was
sought.
Data Protection Notice
We will use the information You provide to:
• manage Your Membership;
• collect Fees when due; and
• provide the Service to You.
We may ask BFL to tell us about changes in Your address and other personal and financial
details so that We can update Your records. This may include, but is not limited to, asking for
information about changes to any of Your personal information (e.g. phone or fax numbers,
or e-mail addresses).
We may pass Your personal information to our approved suppliers/service providers
including our group companies for the purpose of sending correspondence to You and
providing some of the features of the Service to You. They may contact You by post, landline
telephone or, if You have previously agreed, by email or mobile phone. By taking out Your
Membership and by giving us Your address, phone number and email address, You agree that
We and our approved suppliers/service providers may contact You using these methods,
unless You have told us not to. If You do not want Your details to be used for these purposes,
please let Us know in writing at any time.
How We protect Your data
We take data security very seriously and go to great lengths to ensure Your information is
protected against unauthorised use of any kind. We have appropriate measures in place to
safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc
have been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for
Information Security Management.
Our suppliers/service providers are vetted to ensure they comply with the necessary data
protection protocol before they are approved.
We are continually reviewing and updating our security procedures as new technologies
become available. All areas of our website where personal information is collected are secure
and will display the ‘padlock’ symbol for reassurance. Where information is transferred it
shall be encrypted using the latest encryption technology commercially available.
Please refer to our data privacy policy at our website https://in.cppgroup.com/ for more
details.
Who We may pass Your details to and how they would be used
Updating Your records
We may ask BFL to tell us about changes in Your contact details / details specifically related
to the Services (subject to any disclosure contract in this regard that You may have with BFL)
so We can update Your Membership records. This may include asking for information about
changes to any personal information (e.g. telephone, mobile phone or fax numbers or email
addresses).
Providing the Service
If You ask us to report a lost Card, We will pass Your name and address and the details of the
Card to the Issuer so that they can cancel it and provide a replacement, if requested by You.
When You take the Membership, We pass Your personal details to our approved suppliers to
provide some of the services described in Section A. We will only pass to them the minimum
amount of information required for them to be able to identify You, should You need these
services. Our suppliers will pass Your information (such as Your name, contact details, etc.)
to third parties to enable them to assist You only in instances when You require help from
them.
We may pass Your personal information to our approved fulfilment and courier vendors so
that We can send correspondence to You and provide some of the features of the Service to
You.
Marketing and Market Research
To avoid contacting You unnecessarily about products or services You may already have,
We will compare Your details with information on prospect files prepared by our business
partners. When We do this We may need to tell our business partners/third party suppliers/
service providers that You have subscribed for the Service or hold a product with us and
disclose enough personal data to allow our business partners/third party suppliers/service
providers to identify You on these files.
We and our approved suppliers/service providers may also use Your personal information
to contact You about goods and services that might interest You or invite You to take part
in market research surveys. You may be contacted either by post, phone or e-mail for these
purposes. If You would prefer this not to happen, please let us know when You register, or call
us at any time if You change Your mind.
Europ Assistance India Private Limited (EAI)
When You take out a subscription, We pass Your personal details to EAI to provide the
services described in Sections A1, A2 and A3. We will only pass to them the minimum
amount of information required for them to be able to identify You, should You need these
services. EAI may pass Your information (such as Your name, contact details, etc.) to third
parties to enable them to assist You only in instances when You require help from them.
Grievance regarding Data Protection issues
If at any time You want to tell us about a problem, discrepancy or grievance regarding Your
personal data/information/details or the processing thereof, please call our designated
grievance officer Prachala Singh on 1800-419-4000 (Toll-free) or +91-921244-4000 or
6000-4000 (if calling from a mobile phone, please prefix Your city STD code) or You can also
write to our grievance officer at:
CPP Assistance Services (Pvt) Ltd
P O Box No 826,
Kalkaji Post Office,
New Delhi - 110019
Our grievance officer will do his best to expeditiously redress any issues/grievance that You
may have within a period of thirty (30) days from the date of receiving Your grievance.
CPP-LIV ASSIST-CA-T&CS-DEC2020
Terms & Conditions for your CPP LivAssist Membership which is a combination of two • You will be offered Preventive Maintenance Service with one free home visit per appliance per
products – CPP Card Assist (Part A) and CPP LivPlus (Part B). Please refer to the separate year by TVS-E and TVS-E (Section A4) will always remain responsible and liable for any services /
Terms and Conditions for both these products provided to You as part of Your Welcome claims arising from the use of preventive maintenance visit by You. You will be governed by the
Pack (purchased and financed through Bajaj Finance Limited (‘BFL’) specific Terms and Conditions of TVS-E as applicable to you at the time of usage of TVS-E. Our
Part B: Terms and Conditions for Your CPP LivPlus Membership The Most Important role in relation to this service provided to You shall be limited to that of a mere facilitator, and We
Terms and Conditions (MITC) of your CPP LivPlus membership are listed below. shall not in any manner be liable to You for any loss, damage or compensation in relation to or
Please refer to the Main Terms and Conditions which set out the terms of your Agreement arising from the use of this service. For other conditions and limitations relating to this Service,
with CPP please refer to Section A4 of the Main Terms & Conditions.
General • You will be provided with Gaana Plus subscription pack offered by Gaana which will enable You
• The CPP LivPlus Service is provided by CPP Assistance Services Private Limited, whose to listen & download music on the Gaana Application. This subscription is issued and governed by
corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf the terms & conditions of Gaana, as may be amended from time to time. For detailed terms &
Course Road, Sector – 42, Gurgaon – 122002, Haryana, India (CPP) in conjunction with its third- conditions, please visit https://gaana.com/terms.html. Our role in relation to Gaana Plus
party suppliers/service providers. subscription shall be limited to that of a mere facilitator, and We shall not in any manner be liable
• You must provide us (and BFL) with full and accurate information in connection with your to You for any loss, damage or compensation in relation to or arising from its use. For other terms
CPP LivPlus Membership and Services. In case you provide false or materially incomplete and conditions relating to this Service, please refer to Section A5 of the Main Terms & Conditions.
information or commit a material breach of the main terms & conditions of the membership, • You will be provided with ZEE5 All Access Annual Subscription pack offered by ZEE which will
we may cancel your membership enable you to watch ZEE’s Live TV channels, exclusive originals, blockbuster movies, TV Shows,
• Advance payment of the Fees is the essence of the commencement of the Membership and Music and much more. This subscription is issued and governed by the terms & conditions of
the Services to be provided to You under the Agreement. You must pay the Fee to Us in ZEE5, as may be amended from time to time. For detailed terms & conditions, please visit https://
advance or repay BFL the full amount paid by BFL to CPP on your behalf for purchase of Your www.ZEE5.com/termsofuse. Our role in relation to ZEE5 shall be limited to that of a mere
CPP LivPlus Membership. CPP shall have the right to cancel Your membership without any facilitator, and We shall not in any manner be liable to you for any loss, damage or compensation
notice to You if you fail to pay in advance or repay BFL any amount paid by BFL towards your in relation to or arising from its use. For other terms and conditions relating to this Service, please
CPP LivPlus Membership. refer to Section A6 of the Main Terms & Conditions.
• The Term Life Insurance Cover with Critical Illness Rider is provided as a complimentary •You will be provided with subscription of Sony LIV, an online portal service offered by Culver Max
benefit under the Group Insurance Policy taken by CPP for its customers from an Indian Entertainment Private Limited India (formerly known as Sony Pictures Networks India Private
insurance company registered with IRDAI (Insurer). Please refer to the Group Insurance Policy Limited) with various contents by way of streaming over the Internet on mobile and similar other
Terms and Conditions for more details sent to You separately by the Insurer. Your enrolment handheld devices and by way mobile applications. With this You can watch live-action of world
into the group term life insurance plan is subject to your health declaration in the form and sports, TV shows, regional, binge-worthy shows and movies with the best quality streaming and a
underwriting parameters of the insurer. premium experience. This sub scription is issued and governed by the terms & conditions of
• Any change or new addition to your membership and services shall be intimated to you at Culver Max Entertainment Private Limited India (formerly known as Sony Pictures Networks
least 45 days in advance and such changes shall become applicable from the date of India Private Limited), as may be amended from time to time. For detailed terms & conditions,
intimation. However, it is clarified that the features of services offered by VISIT, ZEE5, Gaana please visit https://www.sonyliv.com/terms-of-use. Our role in relation to Culver Max
Plus, Sony LIV, TVS-E where CPP is acting as facilitator, may be added, modified, replaced or Entertainment Private Limited India (CMEPL) (formerly known as Sony Pictures Networks India
removed during the Period of Agreement without the advance notice period of forty-five (45) Private Limited) sub scription shall be limited to that of a mere facilitator, and We shall not in any
days. manner be liable to You for any loss, damage or compensation in relation to or arising from its use.
• CPP reserves the right to revise the Membership Fee at any point of time but it will not change For other terms and conditions relating to this Service, please refer to Section A7 of the Main
for your membership until the Period of Agreement. Terms & Conditions.
• You can cancel your membership anytime during the membership period. You (or BFL if BFL • For benefits, terms and conditions, and limitations applicable to Card Loss Reporting Service
has made the payment of Membership Fees to CPP on Your behalf) will be refunded the and Emergency Travel Assistance service, kindly refer to the terms and conditions and the
membership fee as per the following refund grid benefit summary table of CPP Card Assist provided to You as part of the Welcome Pack.
Within thirty (30) days of Your Start Date: 100% Refund After thirty (30) days: Nil • You hereby expressly accord your consent allowing CPP to collect all the required data/
• The terms and conditions are governed by and must be interpreted in line with the laws of the information including any sensitive personal data or information from you to service you and to
Republic of India. transfer/utilize your personal information with our approved suppliers/service providers
• You can contact us through the following media in case you have any queries about these including our group companies for the purpose of sending correspondence to you and providing
terms and conditions of your membership: some of the features of the membership to you. Please refer to detailed Data Protection Notice in
E-mail: [email protected] the Main Terms & Conditions.
Telephone: 1860-419-4010 (lines open 11am to 9pm, seven (7) days a week) Terms and Conditions for Your CPP LivPlus Membership
Service Related Please read this document carefully and keep it in a safe place Table 1
(As Annexure 1 – Benefit Summary)
For the Services offered under section A1 to A3 of the Main Terms and Conditions Please read this document carefully. It sets out terms and conditions of Your Agreement with
• These are Health related Services provisioned by Our third-party service provider (VISIT) at CPP Assistance Services Private Limited (CPP) for the LivPlus Service.
certain locations.
• For services setup under section A1 to A3, please note that CPP’s role here shall be limited to Please refer to the Benefits Summary for the benefits as applicable to You for the CPP
that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any LivPlus Membership Variant purchased by You.
loss, damage, or compensation in relation to or arising from its use. Services under section A1 Definitions
to A3 are owned and/or facilitated by VISIT, VISIT will be responsible and liable for any claims Where the following words are used in these terms and conditions, they will have the meanings
arising from the use of VISIT products & Services by You. shown below:
• You expressly represent and warrant that you will not use these Services if you do not Abroad – In a country other than India.
understand, agree to become a party to, and abide by all of the Terms and Conditions and Agreement – These terms and conditions of the CPP LivPlus Service product and any changes
Privacy Policy. thereto.
• Note that some of the services under section A1 to A3 may not be available on Sundays and BFL – Bajaj Finance Limited, whose corporate office is at 4th Floor, Bajaj Finserv Corporate Office,
National Holidays. Off Pune Ahmednagar Road, Viman Nagar--, Pune – 411014, Maharashtra (and from whom You
• To offer these services, VISIT may have to collect your personal information and identifiable have financed Your CPP LivPlus Membership).
health information including physical, physiological, and mental health condition, and medical Card – Your credit, debit, prepaid, cash and other similar cards.
records and history as part of VISIT’s virtual health services. The use of your sensitive Card Loss – Loss by You or theft from You of a Card.
personal information which includes your health information will be governed VISIT’s Privacy CMEPL - Culver Max Entertainment Private Limited India (CMEPL) (formerly known as Sony
Policy which you confirm you have read & understood on VISIT’s website https:// Pictures Networks India Private Limited).
getvisitapp.com/terms.html & https://getvisitapp.com/privacy.html. CPP - CPP Assistance Services Private Limited, whose corporate office address is at Ground Floor,
• You expressly and without limitation, agree for CPP, VISIT and third party service providers Wing – A, Golf View Corporate Tower – A, Golf Course Road, Sector – 42, Gurgaon – 122002,
to record phone calls and or any medical or identity records submitted by you on the helpline Haryana India and registered office is at A-370, 2nd Floor, Kalkaji, New Delhi – 110019.
numbers set out in the Terms in order for Us or VISIT to inter alia (i) provide a record of the Fee – Means the total amount as mentioned in the Table 1- Annexure 1, inclusive of all applicable
instructions received from You and to share the same with the third party service providers, if taxes, that You pay towards Your Membership which is shown in Your Welcome Pack or as agreed
required, (ii) allow itself or its service providers to monitor quality standards, (iii) training with You from time to time. CPP reserves the right to revise its Fee at any point of time.
purposes, and (iv) meet legal and regulatory requirements. Gaana - Gamma Gaana Ltd
• It is hereby declared that neither CPP nor VISIT is not a merchant, manufacturer, or provider Home – The place where You permanently reside; which You have given us as Your address while
of medical services, save for the provision of virtual health (“tele/video consultation”) registering for the Membership.
services. We or VISIT makes no express or implied representations or warranties about the Issuer – The issuers of the Cards.
description, quality, fitness for any particular purpose, productiveness, or any other matter in Member | Customer – The person who has purchased and is entitled to use the Service whose
relation to Services and disclaims any implied warranties, including, but not limited to, name appears in the Welcome Pack.
warranties or implied warranties of merchantability or fitness for a particular purpose or use Membership – Your right to use the Service for each year for which You pay the Fee as per the
or non-infringement. In addition to this CPP or VISIT also does not authorize anyone to make Agreement.
any warranty on Our or VISIT’s behalf. Period of Agreement – The twelve (12) month period from the Start Date.
• SERVICES UNDER SECTION A1 to A3 ARE NOT HEALTH INSURANCE POLICIES. These are Service – Shall have the meaning given to it in paragraph A below.
Health related Services provisioned by Our third-party service provider at certain locations Sony LIV – Online streaming services of various contents offered by Culver Max Entertainment
and access to virtual health services. Private Limited India (CMEPL) (formerly known as Sony Pictures Networks India Private
• All Services offered under this membership are provided on “As Is” and “As Available” basis Limited).
and may be subject to certain limitations. Consequently, in no event shall CPP or its third-party Start Date – The date on which the Membership commences as set out in Your Welcome Pack
service providers be liable to you or any third party for any indirect, consequential, exemplary, which We send to You.
incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or TVS-E -TVS-Electronics Limited
damages arising from your use or unavailability of these Services and/ or any other the VISIT- Visit Health Private Limited
services offered to you by Us or our third-party service providers in any manner whether or not Voucher Amount - The amount as mentioned on the Voucher provided to You as part of Your
We or our third party service providers have been warned of the possibility of such damages or membership.
could have reasonably foreseen such damages. Voucher Code - The code, required to avail the service, mentioned on the Voucher provided to You
• The consultation provided to you by medical practitioners through this Service are not as part of Your membership.
intended to replace your relationship with your primary care physician and you should We, us, our – CPP.
continue to consult with your primary care physician and other health care professionals as Welcome Pack - means the pack We send to You Electronically when You have purchased the
needed / recommended. You should seek emergency help or follow-up care when Membership for the Services containing these terms and conditions and other information
recommended by a medical practitioner or when you are of the opinion that such help or care is relevant to the Service.
prudent in your sole opinion. Year – A period of twelve (12) consecutive months.
• CPP reserves the right, in its sole discretion and without any obligation, to make You, Your – The Member.
improvements to, or correct any error or omissions in, any component of, or term relating to, ZEE – ZEE Entertainment Enterprises Limited
the Services offered under this membership or any voucher issued to you by CPP or its third ZEE5 – Online streaming services of various contents offered by ZEE
party service providers and update information from time to time. The CPP LivPlus Membership Service is provided by CPP Assistance Services Private Limited,
• Note that services set out in Section A1 to A7 of this Agreement will not be available Abroad whose corporate office address is at Ground Floor, Wing – A, Golf View Corporate Tower – A, Golf
and within India, this service will be available in the cities under the coverage network. Course Road, Sector – 42, Gurgaon - 122002, Haryana, India in conjunction with its third party
suppliers/service providers.
CPP LivPlus A5: Music Subscription (As per the eligibility in Annexure 1 - Table 1 for the variant
A: Assistance Services – What is provided? purchased by You)
Health & Wellness As part of this benefit, You will be provided with Gaana Plus subscription pack offered by Gaana
To provide You with health-related services as set out in sections A1 to A3 below, We have (as per the eligibility in Annexure 1 - Table 1 for the variant purchased by You) which will enable
contracted with VISIT, who is Our third party supplier/service provider and will facilitate You to listen & download music on the Gaana Application.
provision of these services. Services under section A1 to A3 are owned and/or facilitated by For deriving this benefit, You are provided with a unique Gaana Plus redemption code in the Pack
VISIT and VISIT will be responsible and liable for any claims arising from the use of it by You. and You are governed by and must adhere to the following specific terms and conditions:
Following are some key Terms and Conditions for the Services offered under section A1 to A3 • This subscription is issued and governed by the terms & conditions of Gaana, as may be
1. You must be at least 18 years of age to utilize this service. amended from time to time. For detailed terms & conditions, please visit https://
2. CPP's role here shall be limited to that of a mere facilitator, and CPP shall not in any gaana.com/terms_and_conditions.html
manner be liable to the customers for any loss, damage, or compensation in relation to or • The redemption code is valid for a period of 3 months from the date of purchase of
arising from the use of VISIT’s products & services. Membership.
3. Note that some of the services under section A1 to A3 may not be available on Sundays • This offer is not an instrument for payment and shall be used only for the purpose of
and National Holidays, You will need to contact VISIT to confirm. availing Gaana Plus subscription on the supported devices. For details, please visit
4. To offer these services, VISIT may have to collect personal information and your https://gaana.com/faq
identifiable health information including physical, physiological, and mental health • Internet service charges applicable as per the plan availed by You from Your telecom
condition, and medical records and history. The use of your sensitive personal service provider shall be applicable while accessing Gaana Plus subscription.
information which includes your health information will be governed VISIT Privacy • Content available via Gaana Plus subscription shall be subject to change at the discretion
Policy which you confirm you have read and understood on VISIT app. of Gaana at any time.
5. You expressly and without limitation, agree for CPP, VISIT and third party service • Please contact Gaana at [email protected] for further details or enquiries regarding
providers to record phone calls and or any medical or identity records submitted by you Your subscription.
on the helpline numbers set out in the Terms in order for Us or VISIT to inter alia (i) Our role in relation to Gaana Plus subscription shall be limited to that of a mere facilitator, and
provide a record of the instructions received from You and to share the same with the We shall not in any manner be liable to You for any loss, damage, or compensation in relation to
third party service providers, if required, (ii) allow itself or its service providers to or arising from its use.
monitor quality standards, (iii) training purposes, and (iv) meet legal and regulatory A6: ZEE5 All Access Annual Subscription (as per the eligibility in Annexure 1 - Table 1 for
requirements. the variant purchased by You)
6. You will be governed by VISIT’s Privacy Policy and Terms of Use which You confirm You As a part of this benefit, You will be provided with ZEE5 All Access Annual Subscription offered
have read and understood on VISIT’s website https://getvisitapp.com/terms.html and by ZEE, an online portal service with various contents, by way of streaming over the internet on
https://getvisitapp.com/privacy.html. mobile and similar handheld devices, and by the way of mobile applications. With this You can
watch Live TV channels, originals, movies, TV shows with quality streaming and a premium
A1: Teleconsultation with Doctor experience.
As part of these benefits, You will be provided with VISIT subscription offered by Our third For deriving this benefit, You are provided with a unique ZEE5 redemption code in the Pack and
party service provider VISIT which will enable You to avail the VISIT Health and Wellness You are governed by and must adhere to the following specific terms and conditions:
services. • Your access to and use of the ZEE5 All Access Annual Subscription is subject to Terms of
For deriving this benefit, You are requested to Download the VISIT app from:- Google Use, Privacy Policy and all applicable laws, rules, and regulations.
Playstore/Apple AppStore - and login via your registered Mobile No. with Us. Download & • This subscription is issued and governed by the terms & conditions of ZEE5, as may be
Usage link - https://getvisitapp.com/cpp-onboarding.pdf amended from time to time. For detailed terms & conditions, please visit https://
www.ZEE5.com/termsofuse
1. In case of an MBBS Consult, the TAT would be 15 minutes • You consent to the terms of Privacy Policy of ZEE5 available at https://www.ZEE5.com/
2. All consultations shall be requested from VISIT Application privacypolicy and agree to the use of Your Personal Information in the manner as provided
3. An E-Prescription shall be issued after a successful on line consultation, as per discretion under this Privacy Policy.
of the practitioner. • The redemption code is valid for a period of 3 months from the date of purchase of
4. A Consultation remains active for a period of 7 days Membership.
5. Teleconsultations should not be requested for emergency situations • This offer is not an instrument for payment and shall be used only for the purpose of
6. Antidepressant Drugs, Anti-Anxiety Drugs, Antipsychotic Drugs, Category X drugs availing ZEE5 All Access Annual Subscription on the supported devices. For details,
won’t be prescribed please visit https://www.ZEE5.com/termsofuse
A2. Medicine Delivery: As per the eligibility in Annexure 1 - Table 1 for the variant • Internet service charges applicable as per the plan availed by You from Your telecom
purchased by You service provider shall be applicable while accessing the ZEE5 All Access Annual
1. To order medicine, you can redeem the pharmacy voucher from the rewards section in Subscription.
the Visit app. • Content available on ZEE5 shall be subject to change at the discretion of ZEE at any time.
2. You will get a coupon code for availing the discount The content available to view will vary by geographic location. ZEE may use technology to
3. Go to 1mg’s website or app and apply the coupon code during checkout to avail the assess your geographic location.
discount • Please contact ZEE5 at [email protected] for further details or enquiries regarding
A3. Annual Health Checkup: As per the eligibility in Annexure 1 - Table 1 for the variant Your subscription.
purchased by You Our role in relation to ZEE5 shall be limited to that of a mere facilitator, and We shall not in any
1. Health Checkup can only be requested through VISIT Lab partners manner be liable to You for any loss, damage, or compensation in relation to or arising from its
2. The cart for Annual health checkup with the added discount would be created under the use.
“Book Lab Tests” tab, the user just needs to select and book the same A7: Sony LIV Subscription
3. Samples for the Health checkup would be collected from your doorstep As part of this benefit, You will be provided with subscription of Sony LIV, an online portal
4. Annual Health Checkup should be requested 24 hours in advance service with various contents by way of streaming over the Internet on mobile and similar other
VISIT, Your sponsoring/promoting organization/body, or with any Practitioner will be subject handheld devices and by way of mobile applications. With this You can watch Live sports like
to VISIT’s Privacy Policy. Cricket, Soccer, Tennis, eSports, Racing, Fight Sports, and Athletics, Exclusive Sony LIV Hindi
You are solely responsible for the content that you choose to submit for publication on the Originals that will be dubbed and subbed across top Indian languages.
website or application, including any feedback, ratings, or reviews (“Critical Content”) relating (Hindi, Malayalam, Tamil, Telugu, Kannada, Bengali, Marathi, Punjabi).
to Practitioners or other healthcare professionals. The role of CPP or VISIT in publishing You are governed by and must adhere to the following specific terms and conditions:
Critical Content is restricted to that of an ‘intermediary’ under the Information Technology • This code is issued and is the property of by Culver Max Entertainment Private Limited
Act, 2000. VISIT and your sponsoring/promoting organization/body, disclaims all India (CMEPL) (formerly known as Sony Pictures Networks India Private Limited)
responsibility with respect to the content of Critical Content, and its role with respect to such • This code can only be redeemed in India and is valid for three months from the date of
content is restricted to its obligations as an ‘intermediary’ under the said Act. VISIT shall not issue.
be liable to pay any consideration to any User for re-publishing any content across any of its • This code cannot be used/clubbed with an existing subscription / offer on the Sony LIV
platforms. app or website or any other source.
The VISIT’s Website may be linked to the website of third parties, affiliates, and business • This code is non-refundable and cannot be transferred for value or redeemed for cash. It is
partners. VISIT has no control over, and is not liable or responsible for content, accuracy, not a credit/debit code. This code is not a legal tender & does not entail any civil/ criminal
validity, reliability, quality of such websites or made available by/through our Website. liability on CMEPL.
Inclusion of any link on the Website does not imply that VISIT endorses the linked site. User • Culver Max Entertainment Private Limited India shall not be held responsible for any
may use the links and these services at User’s own risk. misuse, theft, transfer occurred after the purchase of the code.
To offer these services under section A1, A2 and A3. VISIT may have to collect your Your • Any dispute arising with respect to the code will be subject to the exclusive jurisdiction of
identifiable health information including physical, physiological and mental health condition, competent courts in Mumbai. The existence of any dispute if any will not constitute any
and medical records and history as part of VISIT’s services. The use of your Your sensitive claim towards CMEPL.
personal information which includes your Your health information will be governed VISIT’s • Use of this code constitutes acceptance of the terms and conditions as available on
Privacy Policy and Terms of Use which you You confirm you You have read and understood on https://www.sonyliv.com/terms-of-use.
VISIT’s website https://getvisitapp.com/terms.html and https://getvisitapp.com/ • © 2022 Culver Max Entertainment Private Limited India (formerly known as Sony
privacy.html. Pictures Networks India Private Limited). All rights reserved.
Our role in relation to Sony LIV subscription shall be limited to that of a mere facilitator, and We
A4: Preventive Maintenance Visit (As per the eligibility in Annexure 1 - Table 1 for the shall not in any manner be liable to You for any loss, damage, or compensation in relation to or
variant purchased by You) arising from its use
As part of this benefit, You will be provided with one free home visit per appliance per year of a A8: Emergency Travel Assistance
technician over the Period of Agreement for preventive maintenance service (labour cost only) For benefits, terms and conditions, and limitations applicable to Emergency Travel Assistance
of Your Appliance, for which we have tied up with TVS-E who is our third party supplier/ services, kindly refer to the terms and conditions and the benefit summary table of CPP Card
service provider and will provide this service. For deriving this benefit, You are governed by Assist provided to You as part of the Welcome Pack.
and must adhere to the following specific terms and conditions: A9: Card Loss Reporting Service
• To avail this benefit, please call Us on the helpline number 1860- 419-4010 and Our For benefits, terms and conditions, and limitations applicable to Card Loss Reporting Service,
customer service agent will assist You with the same. kindly refer to the terms and conditions and the benefit summary table of CPP Card Assist
• Preventive Maintenance Visit will be provided in India in the cities under coverage provided to You as part of the Welcome Pack.
network of TVS-E. Its network development of new cities is in progress. A current list of B: General conditions
pin codes where this service is provided is available on our website in.cppgroup.com Please read this section carefully as it contains important information.
• This benefit is governed by the terms & conditions of TVS-E, as provided to You by TVS-E Eligibility
at the time of usage of this benefit. The Service is only available to residents of India who are over the age of eighteen (18).
• TVS-E will only cover the cost of labour for providing the preventive maintenance Term of Membership
service. In case of breakdown of the Appliance, any additional cost of material or spare 1. Your Membership is available to the person whose name appears in the Welcome Pack only
parts and the cost of obtaining such material or spare parts will be borne by You. and is non-transferable. You must provide us with full and accurate information in connection
• This offer is not an instrument for payment and shall be used only for the purpose of with Your request for the CPP LivPlus services.
availing the preventive maintenance service of Your Appliance. 2. Advance payment of the Fees is the essence of the commencement of the Membership and
• Our role in relation to preventive maintenance visit shall be limited to that of a mere the Services under the Agreement with You.
facilitator, and We shall not in any manner be liable to You for any loss, damage, or 3. Your Membership begins on the Start Date and continues for the Period of Agreement in
compensation in relation to or arising from its use. return for advance payment of the Fee.
4. Any change or new addition to Your Service shall be intimated to You at least forty-five (45) 16. It is hereby clarified that Sony LIV will always remain responsible and liable for any
days in advance and such change shall become applicable to You from the date of such services / claims arising from the use of Sony LIV subscription (Section A7). You will be
intimation. However, it is clarified that the Assistance Service features listed under A1 to A7, governed by the specific Terms and Conditions of Sony LIV as applicable to you at the time of
where We are acting as facilitator, may be added, modified, removed, or replaced during the usage. Our role in relation to this service provided to You shall be limited to that of a mere
Period of Agreement without this advance notice period of forty-five (45) days. facilitator, and We shall not in any manner be liable to You for any loss, damage or
Limitations compensation in relation to or arising from the use of this service.
1. For services setup under section A1 to A3, please note that CPP's role here shall be limited to Payment
that of a mere facilitator, and CPP shall not in any manner be liable to the customers for any 1. You (or BFL if You have got Your CPP Membership financed through BFL) must pay the Fee
loss, damage, or compensation in relation to or arising from its use. Services under section A1 in advance on or before the due dates set out in Your Welcome Pack or which We agree with
to A3 are owned and/or facilitated by VISIT, VISIT will be responsible and liable for any claims You from time to time and You must re-pay BFL the full amount paid by BFL to Us on Your
arising from the use of VISIT products & Services by You. You expressly represent and warrant behalf for Your CPP Membership.
that you will not use these Services if you do not understand, agree to become a party to, and 2. CPP reserves the right to revise its Fee at any point of time but it will not change for Your
abide by all of the Terms and Conditions and Privacy Policy. Membership until the Period of Agreement.
2. It is hereby declared that neither CPP nor VISIT is not a merchant, manufacturer, or provider Cancelling Your Membership
of medical services, save for the provision of virtual health (“tele/video consultation”) services. 1. You have a right to cancel Your Membership within thirty (30) days of Your Start Date. If You
We or VISIT makes no express or implied representations or warranties about the description, exercise this right to cancel then Your Membership will be cancelled immediately and any
quality, fitness for any particular purpose, productiveness, or any other matter in relation to payment of Membership Fees made by You (or BFL on Your behalf) will be refunded to You (or
Services and disclaims any implied warranties, including, but not limited to, warranties or BFL) as the case may be, as per the terms agreed with BFL.
implied warranties of merchantability or fitness for a particular purpose or use or non- The refund of Membership Fee will be as per the following refund grid:
infringement. In addition to this CPP or VISIT also does not authorize anyone to make any Within 30 days: 100% Refund
warranty on Our or VISIT’s behalf. After 30 days: No refund of membership fees
3. SERVICES UNDER SECTION A1 to A3 ARE NOT HEALTH INSURANCE POLICIES. These No refund of Fee shall be due on cancellation under any circumstances if You have used any of
are Health related Services provisioned by Our third-party service provider at certain locations the features of the Service or if the cancellation notice is provided after thirty (30) days from
and access to virtual health services. the Start Date.
4. All Services offered under this membership are provided on “As Is” and “As Available” basis 2. We will cancel Your Membership on written notice to You if:
and may be subject to certain limitations. Consequently in no event shall CPP or its third party • We do not receive advance payment of the Fee from You (or BFL) on the date it is due; and/or
service providers be liable to you or any third party for any indirect, consequential, exemplary, • You have failed to re-pay BFL the full amount paid by BFL to Us on your behalf for Your
incidental, special, or punitive damages, including lost business/revenue/profit/goodwill or Membership and We are informed by BFL to cancel your Membership
damages arising from your use or unavailability of these Services and/or any other the • You have at any time:
services offered to you by Us or our third party service providers in any manner whether or not given us false or materially incomplete information in relation to Your Membership; or
We or our third party service providers have been warned of the possibility of such damages or committed a material breach of the terms and conditions of Your Membership.
could have reasonably foreseen such damages. Governing law and Jurisdiction
5. For service under section A1, there will be times when the consulting doctor may not be able These terms and conditions are governed by and must be interpreted in line with the laws of
to provide an assessment using telehealth consultation. The doctors are trained to assess the the Republic of India.
appropriateness for conducting telehealth consultations on a case-by-case basis. They will We and You agree that all the disputes/differences arising out of or in relation to this
ensure that each consultation meets the standards required for patient examination and Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in
evaluation: if they are unable to make a full, adequate assessment for advice, based on high Delhi. You and We agree that terms and all other communications will be issued in English.
quality evidence, they will recommend the subscriber visit a doctor in a physical clinic. CPP, Complaints
VISIT or our third-party service providers do not practice medicine and do not provide medical If at any time You want to tell us about a problem with Your Membership please call us on
consultation. We merely provide a technology platform and infrastructure that enables you to 1860-419-4010 or You can write to the Complaints Manager at:
connect with participating medical practitioners/doctors listed on the Service and to use the CPP Assistance Services (Pvt) Ltd P O Box No 826,
messaging or communication facilities of the Service that are designed to enable you to Kalkaji Post Office, New Delhi - 110019
communicate with others communication tools to consult with a medical practitioner. VISIT We will do our best to revert to Your query within 48 working hours. We will also do our best to
does not recommend or endorse any medical practitioners or make any representations or send you communications as relevant from time to time to keep You informed on the progress.
warranties with respect to the quality of the medical services a medical practitioner may If you think you are not getting a satisfactory response, You may escalate the matter to
provide to You [email protected]
6. For service under section A1, The use of this Service does not create a doctor/patient Recording calls
relationship between You and CPP or VISIT. All medical consultation shall be provided to You We record all telephone calls made to us. We do this to:
by the concerned medical practitioner who are working with VISIT’s Service Providers, the • provide a record of the instructions We have received from You;
medical practitioner or VISIT’s enrolled service provider You consult with shall be solely • allow us to monitor quality standards;
responsible for compliance with all requirements applicable to his or her professional services • help us with staff training; and
provided to you and liable to you for all medical consultation, medical advice, diagnosis or • meet legal requirements.
treatment recommended or provided to you. Neither CPP nor VISIT shall not be responsible or All communications and Membership documents will be in English unless otherwise agreed.
liable for any defect or deficiency in the medical consultation, diagnosis or treatment Your consent
recommended to you by any medical practitioner By entering into this Agreement You hereby expressly accord Your consent and authorize us to
7. The consultation provided to you by medical practitioners through this Service are not collect all the required data/information including any sensitive personal data or information
intended to replace your relationship with your primary care physician and you should from You to service You under this Agreement. Prior to providing any information, You have an
continue to consult with your primary care physician and other health care professionals as option not to provide the data or information sought under this Agreement by sending to us a
needed/recommended. You should seek emergency help or follow-up care when written notice to that effect. By entering into this Agreement, You hereby expressly accord
recommended by a medical practitioner or when you are of the opinion that such help or care is Your consent that for the better performance of this Agreement We may transfer Your data/
prudent in your sole opinion. information to any city within India or to a country outside India
8. For services under section A3, VISIT does not conduct diagnostic or medical or clinical test as mentioned herein. If We do transfer Your data within or outside India, We will make the
services. VISIT merely connect with the partnered diagnostic lab to get your diagnostic test appropriate checks to ensure that Your data is adequately protected. Remember that upon
conducted. The medical / clinical test or diagnostic services are provided to you directly by the request, You have a right to see and review all the personal information
concerned laboratories or centers. Neither CPP nor VISIT make no representations or claims, We hold about You and if found to be inaccurate or deficient, shall be corrected or amended as
including as to the accuracy or quality, of the tests or results obtained by you from diagnostic feasible. If You would like to request this, please contact our Customer Services Team on
laboratories / centers and shall not be responsible or liable for any defect or deficiency in the 1860-419- 4010. Please note that there will be a separate administration charge for the
services provided to you by a diagnostic laboratory/ center. provision of this information. Please also note that We will not be responsible for the
9. For services under section A1 to A3, Diagnostic laboratories/centres and Pharmacies who authenticity of the information provided by You to us as required under this Agreement. You
VISIT deals with have represented to VISIT that they are duly certified/licensed and have the have the right to withdraw the consent earlier provided by You with respect to providing Your
necessary equipment, qualified personnel, experience and expertise to provide their services data/information sought by us anytime while availing the Services. Such withdrawal of the
to you in India. While VISIT makes reasonable enquiries to confirm the veracity of this consent shall be intimated in writing to us. However, in the event that You decide not to provide
representation made to us by the diagnostic laboratories/centres and Pharmacies, VISIT shall the data/ Information sought by us or withdraw the consent earlier given by You, then We
not be responsible for any misrepresentation or fraud in this regard. retain the right to not provide the services for which such data/ information was sought.
10. CPP reserves the right, in its sole discretion and without any obligation, to make Data Protection Notice
improvements to, or correct any error or omissions in, any component of, or term relating to, We will use the information You provide to:
the Services offered under this membership or any voucher issued to you by CPP or its third • manage Your Membership;
party service providers and update information from time to time. • collect Fees when due; and
11. Note that services set out in Section A1 to A7, of this Agreement will not be available • provide the Service to You.
Abroad and within India, these services will be available in the cities under the coverage We may ask BFL to tell us about changes in Your address and other personal and financial
network. details so that We can update Your records. This may include, but is not limited to, asking for
12. We cannot be held responsible for any loss, damage or fraud (direct or indirect) which information about changes to any of Your personal information(e.g. phone or fax numbers, or e-
might occur to You due to wrong submission of any information to Us by You or if we are unable mail addresses).
to provide the Services to You for reasons beyond Our control or even after reasonable efforts We may pass Your personal information to our approved suppliers/service providers including
made by Us. our group companies for the purpose of sending correspondence to You and providing some of
13. It is hereby clarified that TVS-E (Section A4) will always remain responsible and liable for the features of the Service to You. They may contact You by post, landline telephone or, if You
any services/claims arising from the use of preventive maintenance visit by You. You will be have previously agreed, by email or mobile phone. By taking out Your Membership and by
governed by the specific Terms and Conditions of TVS-E as applicable to you by TVS- E at the giving us Your address, phone number and email address, You agree that We and our approved
time of usage of TVS-E. Our role in relation to this service provided to You shall be limited to suppliers/service providers may contact You using these methods, unless You have told us not
that of a mere facilitator, and We shall not in any manner be liable to You for any loss, damage to. If You do not want Your details to be used for these purposes,
or compensation in relation to or arising from the use of this service. Note that the preventive please let Us know in writing at any time.
maintenance service set out in Section A4 of this Agreement will not be available abroad, and How We protect Your data
within India, this service will be available in the cities under the coverage network of our third- We take data security very seriously and go to great lengths to ensure Your information is
party service providers. protected against unauthorised use of any kind. We have appropriate measures in place to
14. It is hereby clarified that Gaana will always remain responsible and liable for any services/ safeguard the data We hold. Our Information and Data Security Systems at CPP Group Plc have
claims arising from the use of Gaana Plus Subscription (Section A5). You will be governed by been verified by accreditation in the form of ISO 27001 and PCI-DSS certificate for Information
the specific Terms and Conditions of Gaana as applicable to you at the time of usage. Our role in Security Management.
relation to this service provided to You shall be limited to that of a mere facilitator, and We Our suppliers/service providers are vetted to ensure they comply with the necessary data
shall not in any manner be liable to You for any loss, damage or compensation in relation to or protection protocol before they are approved.
arising from the use of this service. We are continually reviewing and updating our security procedures as new technologies
15. It is hereby clarified that ZEE will always remain responsible and liable for any services / become available. All areas of our website where personal information is collected are secure
claims arising from the use of ZEE5 All Access Annual Subscription (Section A6). You will be and will display the ‘padlock’ symbol for reassurance. Where information is transferred it shall
governed by the specific Terms and Conditions of ZEE as applicable to you at the time of usage. be encrypted using the latest encryption technology commercially available.
Our role in relation to this service provided to You shall be limited to that of a mere facilitator, Please refer to our data privacy policy at our website https://in.cppgroup.com/ for more
and We shall not in any manner be liable to You for any loss, damage or compensation in details.
relation to or arising from the use of this service.
Who We may pass Your details to and how they would be used Updating Your records
We may ask BFL to tell us about changes in Your contact details / details specifically related to
the Services (subject to any disclosure contract in this regard that You may have with BFL) so
We can update Your Membership records. This may include asking for information about
changes to any personal information (e.g. telephone, mobile phone or fax numbers or email
addresses).
Providing the Service
If You ask us to report a lost Card, We will pass Your name and address and the details of the
Card to the Issuer so that they can cancel it and provide a replacement, if requested by You.
When You take the Membership, We pass Your personal details to our approved suppliers to
provide some of the services described in Section A.
We will only pass to them the minimum amount of information required for them to be able to
identify You, should You need these services. Our suppliers will pass Your information (such as
Your name, contact details, etc.) to third parties to enable them to assist You only in instances
when You require help from them.
We may pass Your personal information to our approved fulfilment and courier vendors so that
We can send correspondence to You and provide some of the features of the Service to You.
Marketing and Market Research
To avoid contacting You unnecessarily about products or services You may already have, We
will compare Your details with information on prospect files prepared by our business
partners. When We do this We may need to tell our business partners/third party suppliers/
service providers that You have subscribed for the Service or hold a product with us and
disclose enough personal data to allow our business partners/third party suppliers/ service
providers to identify You on these files.
We and our approved suppliers/service providers may also use Your personal information to
contact You about goods and services that might interest You or invite You to take part in
market research surveys. You may be contacted either by post, phone or e-mail for these
purposes. If You would prefer this not to happen, please let us know when You register, or call
us at any time if You change Your mind.
Visit (VISIT)
When You take our subscription, We pass Your personal details to VISIT to provide the
services described in Section A1 to A3. We will only pass to them the relevant amount of
information required for them to be able to identify You and create your VISIT membership,
should You need to avail these services. VISIT may pass Your personal information (such as
Your name, contact details, etc.) to third parties to enable them to assist You only in instances
when You avail the services offered in Section A1 to A3. However, to offer these services, VISIT
may have to collect your personal information and identifiable health information including
physical, physiological and mental health condition, and medical records and history as part of
VISIT’s virtual health services. The use of Your personal information and sensitive personal
information which includes your health information will be governed by VISIT’s Privacy Policy.
Grievance regarding Data Protection issues
If at any time You want to tell us about a problem, discrepancy or grievance regarding Your
personal data/information/details or the processing thereof, please call our designated
grievance officer Prachala Singh on 1860-419-4010 or You can also write to our grievance
officer at:
CPP Assistance Services (Pvt) Ltd P O Box No 826,
Kalkaji Post Office, New Delhi - 110019
Our grievance officer will do their best to expeditiously redress any issues/ grievance that You
may have within a period of thirty (30) days from the date of receiving Your grievance.
Dear Customer,
Greetings from HDFC ERGO General Insurance Company Limited.

We are pleased to inform you that HDFC ERGO Cyber Sachet Policy No. 2999205756500600000 has been issued to provide insurance coverage to you as you
are a customer of CPP Assistance Services Pvt. Ltd. (‘Policyholder’ or ‘CPP’) and form part of the Policyholder’s assistance product business group. This entitles
you for coverage as an insured beneficiary under the Policy as an add-on benefit.
You will be covered under the above mentioned group insurance policy for a sum insured Rs. 25,000 (in case of V1, V2, V3 – Single membership), Rs. 50,000 (in case of V4 –
Single membership), Rs. 75,000 (in case of V5) – Single membership) or Rs. 100,000 (in case of V6, V7,V8,V9 – Single membership) or Rs. 125,000 (in case of V11 – Single
membership) or Rs. 150,000 (in case of V12, V13, V14 – Single membership) or Rs. 200,000 (in case of V15, V16, V17 – Single membership) for the loss or claim relating to the
fraud or unauthorized use on your card during the policy period, as per the scope of coverage, as mentioned in the table below:

Sum Insured
Period before reporting
Fraud Cover Available (Please refer to Your Membership for limit on
fraudulent transaction
Sum Insured)

Transactions involving PIN based frauds, Phishing,

Up to Transaction amount or Sum Insured per member with no limit per
Tele-phishing and Transactions where OTP is not re- From 0 to 30 days
card, whichever is lower
quired (if card is lost/stolen)

Loss Reported within 3 days No claim is payable under this Policy

Up to Transaction amount or INR 10,000 per card whichever is lower

From 4 to 7 days (within maximum limit of Sum Insured per member) (cards with limit
upto 5 lakh)
Any card present or card not present transaction (other Up to Transaction amount or INR 25,000 per card whichever is lower
than the transactions listed above) (within
From 4 to 7 days
maximum limit of Sum Insured per member) (cards with limit above 5
lakh)

Up to Transaction amount or Sum Insured per

From 7 to 30 days
member with no limit per card, whichever is lower

Loss Reported within 3 days No claim is payable under this Policy

Up to Transaction amount or INR 10,000 per Transaction whichever is

Loss Reported between 4 to 7 days
Mobile Wallet Protection *# lower (within maximum limit of Sum Insured per member)

Up to Transaction amount or Sum Insured per member, whichever is

From 7 to 30 days
lower

* Per member limit is upto Rs. 25,000 (in case of V1,V2, V3, V4, V5) or Rs. 50,000 (in case of V6,V7,V8,V9,V10,V11,V12, V13 and V14) and Rs. 100,000 (in case of V15, V16
and V17) #The losses sustained by you due to fraudulent use of Mobile Payment Apps (Mobile Wallets) are covered only if there is a simultaneous physical loss of the Phone
and /or Gear. Police complaint of loss of the Phone and /or Gear shall be mandatorily required for the claim.
Specific Exclusions:

I. Any loss or damage arising out of any Card transactions which have occurred after the loss or theft of Card has been reported to the Card Issuer
II. Losses sustained, directly or indirectly, from any forgery, fraudulent or dishonest acts committed by You in respect of the Card, with intent to defraud the Card Issuer or the Insurer
III. Loss incurred due to gross negligence on your part
IV. Losses sustained by you for which the Card Issuer can be held liable (including but not limited to situations where the bank is not in compliance with RBI stipulations, or in cases
where banks are at fault, or where system faults or security breaches cause erroneous debits) to make good the loss incurred by you
V. Insurer liability would be limited to the customers share of liability as per banks or Wallet companies policy subject to sum insured limit of the beneficiary

Please note that the letter only indicates the availability of insurance cover to you, subject to the conditions and exclusions contained or otherwise expressed in the said policy to the
extent not exceeding the sum insured as specified above for the entire policy period. Please refer to the Cyber Sachet Policy Terms and Conditions enclosed herewith for more details.
For any information on the insurance policy, you can also call the Policyholder on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code)
or write to the manager-Customer Services at CPP Assistance Services Pvt.Ltd., P O Box No 826, Kalkaji Post Office, New Delhi- 110019
Yours sincerely,
For HDFC ERGO General Insurance Company Limited

Nagendra Saikumar
Duly Constituted Attorney
Senior Vice President Operations and Services Group

STATUTORY NOTICE: INSURANCE IS THE SUBJECT MATTER OF THE SOLICITATION

HDFC ERGO Customer Contact Details: Toll Free Helpline: 1-800-2700-700 from MTNL/BSNL phone or Dial 022-6638-4800 (Local/STD Charges apply).For more information,
please e mail: [email protected]

Cyber Sachet Policy Terms and Conditions

Please read this document carefully and keep it in a safe place
1. Definitions result of Unauthorized Use of the Card. In no event will Insurer pay You for any loss claimed by You due to
Bank - An entity licensed as a Bank under Banking Regulation Act, 1949 and permitted by the Reserve Bank Card Loss outside of a period of thirty (30) days prior to the Card Loss report.
of India to carry on banking business in India.
Beneficiary (or Insured) -The customer of the Policyholder who has purchased the Policyholder’s Table I : Fraud Cover
assistance product and forms part of the Policyholder’s assistance product business group, thereby
enabling entitlement for coverage as an insured beneficiary under the Policy as an add-on benefit. Sum Insured
Card(s) – Your credit, debit, ATM, prepaid, cash and other similar cards issued by Issuer. Period before reporting
Claim – Any claim You make as a beneficiary under the Policy following a loss or Unauthorized Use of the Fraud Cover Available (Please refer to Your
fraudulent transaction
Card. Membership for limit on Sum
Family – Family to include Spouse and Parents, specifically named by the Member, entitled to use the Policy. Insured)
Financial Institution – Institution as defined under section 45 I of the Reserve Bank of India Act, 1934 and
Transactions involving PIN
shall include a Non Banking Financial Company as defined under section 45 I of the Reserve Bank of India Up to Transaction amount or
based frauds, Phishing, Tele-
Act, 1934 Sum Insured per member with
phishing and Transactions From 0 to 30 days
FIR - The First Information Report issued by the local police or such other authority as is appropriate in the no limit per card, whichever
where OTP is not required (if
circumstances. is lower
card is lost/stolen)
Home – The place where You live and which You have given the address to the Policyholder, before
making any Claim. Up to Transaction amount or
Insurer (or Company) – HDFC Ergo General Insurance Company Limited (IRDA Reg. No. 146). INR 10,000 per card whichever
Issuer – Bank, Financial Institution or other institution that has issued a Card to the Cardholder. is lower (within maximum
Merchant Establishment - Establishments wherever located which honour the Card From 4 to 7 days
limit of Sum Insured per
OTP - Dynamic one time password issued by the Card Issuer in connection with the usage of Card. member) (cards with limit
PIN - Specific personal identification number assigned to the Cardholder by the Card Issuer in connection upto 5 lakh)
with the Card.
Policy – Policyholder’s proposal, the Schedule, Company’s covering letter to the Policyholder, insuring Any card present or card not Up to Transaction amount or
clauses, definitions, exclusions, conditions and other terms contained in the Group Policy and any present transaction (other INR 25,000 per card whichever
endorsement attaching to or forming part thereof, either at inception or during the period of insurance, than the transactions listed From 4 to 7 days is lower (within maximum lim-
issued by the Insurer to the Policyholder, for benefit of the customers of the Policyholder. above) it of Sum Insured per member)
Policy Period– The 12 (twelve) month period of time that the Beneficiary is enrolled into the Policy by the (cards with limit above 5 lakh)
Policyholder.
Policyholder – CPP Assistance Services Private Limited (‘CPP’).
Schedule - The schedule, and any annexure to it, attached to and forming part of this Policy.
Up to Transaction amount or
Sum Insured per member with
Unauthorized Use – Misuse of the Card by someone else other than You. From 7 to 30 days
no limit per card, whichever
You, Your – The Beneficiary.
is lower
2. Insurance Cover and Benefits under the Policy
Once You and Your Family Members become a part of the Policyholder’s assistance product business
group, and are registered by the Insurer as a Beneficiary, and thereafter if Your or Your Family Members’ Sum Insured
Card is subject to Unauthorized Use during the Policy Period, the Insurer will not pay more than the amount
Period before reporting fraud-
as mentioned in the Table I and II below(‘Sum Insured’) under the Policy in any Policy Period for any loss Fraud Cover Available (Please refer to Your
ulent transaction
and Claim thereon relating to the period falling during the Policy Period and also during the thirty (30) days Membership for limit on Sum
period before You reported the Card Loss to the Card Issuer through Policyholder subject to Schedule I, II Insured)
and III detailed below under which an Issuer holds You or Your Family Members liable to pay as a direct
 2) Any loss or damage arising out of any Card transactions which have occurred after the Unauthorized
No claim is payable under this Use has been reported to the Card Issuer.
Loss Reported within 3 days
Policy 3) Loss incurred, through use of debit Cards, due to breach of security or failure of security
mechanism of the Card Issuer.
Up to Transaction amount or
INR 10,000 per Transaction 4) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or
Loss Reported between 4 to dishonest acts committed by Cardholders in respect of the Card, with intent to defraud the
whichever is lower (within
Mobile Wallet Protection *# 7 days Company or the Card Issuer.
maximum limit of Sum Insured
per member) 5) Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to,
insufficient measures taken by the Cardholder to keep his personal and sensitive information
Up to Transaction amount safe.
From 7 to 30 days or Sum Insured per member, MOBILE WALLET PROTECTION
whichever is lower
Losses sustained by You due to fraudulent use of Mobile Payment Apps (Mobile Wallets) only if there is
a simultaneous physical loss of the Phone and / or Gear. Police complaint of loss of phone / gear shall be
Please refer Table – II below for limit on Sum Insured, as applicable to Your Membership
mandatorily required for this purpose. Losses incurred during 4-30 days pre reporting to mobile wallet
Table II : Sum Insured
Issuer about the fraudulent use of mobile wallets loss of Mobile / Device, put together is restricted to Actual
Loss or Sum Insured per member as mentioned in table below, whichever is lower:
Who is Sum Insured for Card Sum Insured for
CPP Membership
covered? Fraud(in INR) Mobile Wallet (in INR)
Type of CPP Membership Sum Insured Limit Per Member (in INR)
V1, V2, V3 Single Member 25,000 25,000 V1, V2, V3 25,000
V4 ,V5 Single Member 50,000(V4) ,75,000(V5) 25,000 V4, V5 25,000
V6, V7, V8, V9 Single Member 100,000 50,000 V6, V7,V8 ,V9 50,000
V10, V11, V12, V13 Single Member 125,000(V10),150,000 50,000 V10, V11, V12, V13 50,000
V14,V15,V16 ,V17 Single Member 200,000 100,000 V14,V15,V16,V17 100,000

SCHEDULE – I 3. General Exclusions

LOSS OR THEFT OF CARD/UNAUTHORIZED USE THROUGH EDC (ELECTRONIC DATA CAPTURING) This Policy does not cover Your liability to an Issuer due to Unauthorized Use of Card if:
TERMINALS
1. Someone other than You who lives at Your Home uses the Card; or
Specific conditions
2. Any consequential loss of whatsoever nature; or
Subject to the conditions and limits specified in Tables – I and II in Section 2 of these terms & conditions, 3. The losses are suffered as a result of any act of god, natural disaster, civil war, terrorist act or any
this Policy shall cover any Claim or loss resulting from the Unauthorized Use of any Card, due to loss or other similar occurrence.
4. General Conditions
the Card), which has occurred up to a maximum of thirty (30) days prior to the reporting of the Card loss to Your cover under this Policy depends on Your meeting the following conditions:
the Card Issuer through the Policyholder. 1. You must meet all of Insurer’s and the Issuer’s terms and conditions. This applies to terms and
Specific exclusions conditions set out here and any others which the Insurer changes or adds to this Policy at a later
The Company will not make any payment in respect of: date. Any change or new addition by the insurer shall be intimated to You and shall become
applicable to You from the date of such intimation.
1) Any loss or damage arising out of Card transactions occurring outside the period of thirty (30) days
2. You must declare the details of Your Family Members. In case you fail to do so, the Fraud
prior to Card loss report to the Card Issuer.
Insurance Cover may not be provided by the insurer for the Family Members.
2)
3. You must provide the Insurer and/or the Policyholder with full and accurate information in
Card has been reported to the Card Issuer.
connection with Your Policy.
3) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest
acts committed by Cardholders in respect of the Card, with intent to defraud the Card Issuer or the 4. You must follow Your Issuer’s instructions and meet all their terms and conditions when using
Your Card(s).
Company.
5. You shall immediately notify the nearest police station giving full particulars of the loss, which in
4) Losses sustained by the Cardholders through forgery or alt
any case should be done within twenty-four (24) hours of actual Card Loss.
required in conjunction with any Card.
6. You must report Card Loss to the Policyholder by telephone, immediately after you have
5) Subject to the specific conditions applicable to Section I above, payments that the Card Issuer is legally
discovered the card loss.
entitled to recover from the Cardholders, or the corporate or other legal entity agreeing to honour Card
expenses incurred by the Cardholders for any prior periods. 7. You must do all that You reasonably can to avoid making a Claim and keep your Claims as low as
possible.
6) The amounts refunded upon cancellation of purchases of products or services by the Cardholders.
8. You must provide the following documents while making a Claim:
7) Loss incurred due to gross negligence on part of the Cardholder.
a) Completed claim form in English/Hindi.
8) Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with
technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per Transaction b)
(DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for which the Card translated in English/Hindi.
Issuer is liable. c) Card Statement certified by the concerned card division of the Issuer indicating fraudulent
9) Any loss in respect of credit and debit Cards used internationally which are not EMV Chip and PIN transactions and consumer loss liability.
enabled and for which the Card Issuer is liable. d)
10) Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the e) Photo identity proof.
Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer 9. You must be over the age of eighteen (18) years and must be a resident of India.
will be liable.
10. You shall not transfer, assign or otherwise convey Your respective rights and duties under the
LOSS ON CARD DUE TO FRAUDULENT INTERNET BASED TRANSACTIONS AND/OR MISUSE OF Policy to any other person.
PIN
11. Renewal of this cover is solely at the discretion of the Insurer.
Specific conditions
5. Claims
Subject to the conditions and limits specified in Tables – I and II in Section 2 of these terms & conditions,
If You need to make a Claim for loss incurred by You due to Card misuse under the Policy, please call the
this Policy shall cover losses/Claims arising out of unauthorized internet based transactions, using the
Policyholder any time on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your
authorized CVV (Card Verification Value Code) or the PIN (Personal Identification Number) issued to
city STD code). The Policyholder will then send You a claim form to fill in and return to the Policyholder. Your
the Cardholder by the Card Issuer, which has occurred up to a maximum of fifteen (15) days prior to the
Claims under the Policy must be received by Insurer within thirty (30) days of the loss. Please remember to
reporting of the loss/Unauthorized Use to the Card Issuer through the Policyholder.
include all the documents that the Insurer asks for, including FIR if applicable. If You do not, the Insurer will
Special exclusions not be able to process Your Claim until the Insurer has received them. If the Insurer has received all the Claim
documents that the Insurer needs, the Insurer shall aim to process the Claims within twenty eight (28) days
or due to: counted from the date of receipt of all the claim documents. Insurer may at any time, before settlement of a
1) Any transactions not confirmed by the host website or the authorized bank. claim, appoint any External Agency to verify your claim, in which case, the claim shall be settled within 28
2) Any errors made by the host website or the authorized bank. days after the receipt of report of the External Agency.
3) Loss incurred by the Cardholder due to online transactions, effected on Indian websites and websites 6. Other Insurance
hosted overseas not involving an outflow of foreign exchange from India, without the mandatory If, at the time of any Claim, there is, or but for the existence of this Policy, would be any other policy of
additional factor of authentication. indemnity or insurance in favour or effected by or on behalf of You that would be applicable to any Claim, then
4) Loss incurred due to erroneous debits arising on fraudulent or other transactions, where neither the the Insurer shall not be liable to pay or contribute more than its ratable proportion of any loss or damage.
Card Issuer nor the Cardholder are at fault, but the fault lies in the system and for which the Card Issuer 7. Cancelling this Agreement
will be liable.
The Insurer and/or the Policyholder will cancel Your Policy if You have at any time:
5) Loss incurred, through use of debit Cards, due to breach of security or failure of security mechanism of
1. given false or incomplete information to the Insurer and/or the Policyholder; or
the Card Issuer.
2. agreed to help anyone try to take money from the Insurer dishonestly; or
6) Any transactions made using a PIN that has not been introduced by the Card Issuer in accordance with
the Reserve Bank of India’s mandate. 3. You have seized to be customer of Policyholder; or
4. Failed to meet the terms and conditions of this Policy, or to act openly and honestly towards the
7) Loss incurred due to gross negligence on part of the Cardholder, including, but not limited to, insufficient
Insurer.
measures taken by the Cardholder to keep the PIN safe, and recording of the PIN in an intelligible form by
8. Dishonest Claims
the Cardholder.
8) Losses sustained by the Cardholders resulting, directly or indirectly, from any fraudulent or dishonest If You make a Claim which is in any way dishonest or false or produce any false document, proof or
acts committed by Cardholders in respect of the Card, with intent to defraud the Company or the Card explanation, the Insurer will refuse to make payment of any benefit under the Policy. If You receive a benefit
Issuer. under the Policy and the Insurer later discovers that Your Claim was dishonest or false, the Insurer and/or
the Policyholder will take steps to recover from You the payment(s) made by the Insurer.
9) Any loss/Unauthorized Use occurring at a POS (Point of Sale) terminal which is not secured with
9. Governing Law& Jurisdiction
technology infrastructure, i.e., Unique Key Per Terminal (UKPT), Derived Unique Key Per Transaction
(DUKPT), Terminal Line Encryption (TLE) as per Reserve Bank of India’s guidelines for which the Card These terms and conditions are governed by and must be interpreted in line with the laws of the Republic of
Issuer is liable. India. You, the Policyholder and the Insurer agree that all the disputes/differences arising out of or in
10) Any loss in respect of debit and credit Cards used internationally which are not EMV Chip and PIN relation to this Agreement shall be referred to the exclusive jurisdiction of and settled only by the courts in
enabled and for which the Card Issuer is liable. India. You and We agree that terms and all other communications will be issued in English.
LOSS ON CARD DUE TO UNAUTHORISED USAGE/ SKIMMING/ COUNTERFEIT/ PHISHING/ TELE- 10. Role of the Policyholder
PHISING/ COMPROMISED CARDS The Policyholder will merely act as an administrator in respect of the Policy. This shall give You one point of
Specific conditions contact and will enable the Insurer to deal with Your Claim or query quickly and concisely.
The role of the Policyholder in discharging its obligations hereunder shall be that of a mere facilitator, and
Subject to the conditions and limits specified in Tables – I and II in Section 2 of these terms & conditions,
the Policyholder is not and shall not be liable to You for any Claim, loss, damage, or compensation caused in
this Policy shall cover losses/Claims arising out of Unauthorized Use of Cards by skimming, counterfeiting,
relation to or arising from or in connection with the Policy.
Unauthorized Use being reported to the Card Issuer through the Policyholder. 11. Complaints
Notwithstanding anything stated to the contrary in this Policy, this Policy shall be applicable to the If at any time You want to tell the Policyholder about a problem with Your Policy, please call the Policyholder
following: on 1800-419-4000 (Toll-free) or +91-921244-4000 or 6000-4000 (please prefix your city STD code) or You
can write to the Manager-Customer Services at:
1) Any Unauthorized Use of a Card where property, labor or services are sold and delivered by a merchant
to an individual purporting to be the cardholder using telephone, fax machines, postal services or a CPP Assistance Services (Pvt) Ltd
computer based system or network. P O Box No 4337, Kalkaji Post Office, New Delhi - 110019
LivAssist-HDFC-V16-APR-2021

The Policyholder will make best efforts to answer Your query within five (5) working days. If the
2) Losses arising out of duplicate or counterfeit Cards issued by the Card Issuer without the Cardholder’s
Policyholder has not replied to Your complaint by then, the Policyholder will send You an
knowledge.
acknowledgement letter to keep You informed of progress.
3) Any loss or damage arising due to information obtained by unauthorized access to sensitive For full details of Insurance benefits and terms and conditions and exclusions, please refer to the Policy
information, such as usernames, passwords and any Card details, by masquerading as a trustworthy Terms and Conditions and Schedule issued by the Insurer. You may contact the Policyholder or the Insurer
entity in an electronic communication which is not owned, operated or contracted by the Card Issuer or in this regard.
its bank Card processor.

Specific exclusions
1)
prior to the reporting of Unauthorized Use of the Card to the Card Issuer.
*++
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Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

Annual Renewal Date : in each subsequent year subject to renewal of Master Policy

Loan number : U41CLCFP921189

*Appointee detail applicable if nominee person is a minor
For and on behalf of Bajaj Allianz Life Insurance Company Limited.
Table of Contents

1. Product Description and Feature........................................................................................... ................3

2. Benefits under the Group Insurance Scheme........................................................................................3

3. Non- Forfeiture................................................................................................................... ....................3

4. Suicide Claim Provision..........................................................................................................................3

5. Payment of Premium..............................................................................................................................3

6. Nominations............................................................. ...............................................................................3

7. Claims Process.......................................................................................................................................4

8. Taxes......................................................................................................................................................4

9. Termination of the Membership..............................................................................................................4

10. Contact details of the Company/Agent...................................................................................................4

11. Grievance Redressal and Ombudsman.................................................................... .............................4

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 2
Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

GROUP TERM LIFE

IMPORTANT TERMS AND CONDITIONS OF THE INSURANCE CONTRACT
The highlights of the important terms and conditions of the Insurance Contract are mentioned herein below.These should not be
construed to be exhaustive and for detailed terms and conditions of the Policy please contact the Master Policyholder.The Master
Policy contract of this scheme is also available at corporate office of Bajaj Allianz Life Insurance Co Ltd, BAJAJ ALLIANZ HO USE,
Airport Road, Yerawada, Pune 411006 (herein after referred to as Company).Words and Phrases used hereunder have the same
meaning as defined in the policy document. The standard policy terms and conditions are also available on the web site of the
Company.

1. Product Description and Feature

1.Cpp Assistance Services Private Limited , the Master Policy Holder has proposed for a oneyear renewable group term policy
(GTL) on the life of its members on the basis of Scheme Rules for administration of the group insurance scheme and the same
has been agreed and accepted by the insurer Bajaj Allianz Life Insurance Co Ltd.
2. The Sum Assurance under the assurance is payable only on death or first occurrence of death in case of joint
lifecoverage.Payment of Sum Assured amount is subject to the terms and conditions of the group insurance scheme.
3. The Benefits are strictly personal and cannot be assigned, charged.
4.There is no loan available under this plan

2. Benefits under the Group Insurance Scheme

'A' Death Benefits
On death of the member whose life is assured under this assurance or upon first death of either of the joint life members in case
joint life coverage is opted, the sum assured shall be payable as death benefits subject to the terms and conditions of group
insurance scheme. The member has an option to opt for any of the 2 following options for payment of death benefit s to the
nominee/beneficiary.
Option 1 Sum Assured is payable as Lump Sum.
Option II X% of Sum Assured as Lump Sum and balance amount i.e. (1X%) of Sum Assured is paid in installments in arrears
spread over the installment period chosen subject to a maxi mum of 10 years,where X should be at least be 10.Under Option II,
the mode of installment payment, the term of installment payment and the amount of lump sum payment can be decided by the
primary member at inception or at any membership anniversary.
Installment Amount = [ (1x%)*Sum Assured/Installment Period] * installment factor
Installment period(in yrs) 1 2 3 4 5 6 7 8 9 10

Installment Factor 1.04 1.06 1.08 1.10 1.12 1.14 1.16 1.18 1.21 1.23
'B' Maturity Benefit
There is no maturity Benefit under this plan.
'C' Surrender Benefit

There is no surrender Benefit under this plan.

3. Suicide Claim Provision

If membership under the scheme is not compulsory for all the Members then in case Member commits suicide with in one year
from Entry Date,no death benefit as mentioned herein above shall be payable. If the Life assured commits suicide, whether
sane or insane,within one(1) year from the date of commencement of risk, the contract of insurance shall be terminated by
paying 80% of the premium paid,whether or not any beneficial interest has been created therein. The validity of the contract of
insurance will be determined in accordance with the actual date of death of the life assured and not date of intimation of de ath.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 3
Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

4. Payment of Premium

a) Premiums in respect of all the Members are payable on subsequent Premium Due Date or within the Grace Period allowed
without there being any obligation on the Company to notify the Policyholder and/or the Member of the due dates.

b) Where the Premiums have not been paid on the Premium Due Dates or even during the Grace Period, in respect of the
Member,the Membership of such Members under the Policy shall, cease with effect from the Premium Due Date.The frequency
of Premium payment may be changed by giving written notice to the Company subject to the Company agreeing to the change
and the minimum Premium requirements by the Company.Regular Premium may be paid at regular intervals on an annual,
halfyearly,quarterly or monthly basis.Grace period shall mean period of 15 days for monthly frequency of Premium payment
and one month but not less than 30 days basis.Grace period shall mean period of 15 days for monthly frequency of Premium
payment and one month but not less than 30 days. Membership which has lapsed for non payment of premium can be revived
by payment of premium/s due within the one year term of the policy by submission of documents & information required by the
Company to indicate continuity of insurability.Membership may be revived on revised terms and conditions whic h may be
different from terms and conditions initially agreed

5. Nominations

The Member or the Primary Member in case of joint life coverage shall nominate a Beneficiary to whom the death benefits shall
be payable in case of death of the Member. It shall be lawful for the Member to name an Appointee who shall receive the
money during the minority of nominee. The death benefit shall be paid by the Company to the Beneficiary or the Appointee as
the case may be

6. CLAIMS PROCESS

Death claim due to death of a Member shall be processed and paid by the Company subject to receipt of the information and
documents as mentioned herein below:
6.1 Original Certificate of Insurance as issued by the Company
6.2. Death claims have to be intimated by a written notice with in 180 days of the death and the circumstances resulting in the
death.
6.3 Claimant Statement with complete details.

6.4 Death Certificate and medical cause of death certification.

6.5 Medical cause of death certificate from the doctor last attending or th e hospital in which the death occurred along with
complete medical records.
6.7 Coroner's/Postmortem Report, FIR, Police Inquest Report in case of unnatural/accidental death.
6.8 Copy of the crematorium/burial record specifying the date, day and time of cremation/burial.

6.9 Documents to establish rights of claimant in case of no valid nomination being in existence at the time of death.
6.10 A Any other relevant documents or information as may be required by the insurer for the processing of the claim
depending upon the cause of death and facts disclosed at the time of claim.
The claims can be lodged by the Beneficiary or any other legal heir either directly with the Company or through the Master
Policyholder.
Claims can be lodged at any of the offices of the company

7. Taxes

Taxes including ST/GST as applicable shall have to be borne by the Master Policy Holder as the case may be. ST/GST on life
insurance premium and extra premium,if applicable, shall be colected along with the premium amount.

8. Termination of the Membership

The Life Insurance Cover on the life of a Member shall cease on the happening of any of the following events:
The date on which the Policyholder terminates the Policy.

The date on which the Primary Member is no more eligible to be a member of the group, as per the Scheme Rules.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 4
Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

The date on which the Primary Member or, in case of joint life cover, the first of Primary Member and the Spouse completes
the age of 70 years.
On death of the Primary Member or, in case of joint life cover, on first death of the Primary Member and the Spouse.
At the end of the Grace Period, on non-payment of Premium before the expiry of the Grace Period during the term of the
Policy.
The insurer terminating the contract by giving 90 days notice to master policy holder

9. Contact details of the Company/Agent

Claims can be referred at any of the BALIC branches in India. Claims can also be sent to Bajaj Allianz Life Insurance
Company.Limited through the Master Policyholder or directly to
Bajaj Allianz Life Insurance Company, IRDAI Regn.No.:116, Corporate Identity Number: U66010PN2001PLC015959
BAJAJ ALLIANZ HOUSE, Airport Road, Yerawada,
Pune 411006. Tel:(020) 6602 6777. | Fax: (020) 66026789
For any queries you can contact customer care centre: BSNL//MTNL (Toll Free) 180022 5858 (Toll Free) 1800209 5858

You can send an email to [email protected], Web Site: www.bajajallianzlife.com

For more terms and conditions on the policy, please refer to Master policy bond available with the Master Policy Holder.Please
find below Broker's/Agent's/Intermediary details:

Your Agent's details

Agent Code : DIRECT

Agent name DIRECT

Contact No: 1800 22 5858

Email : [email protected]
10. Grievance Redressal and Ombudsman

In case you have any query or complaint/grievance, you may register your complaint/grievance on our website at the link
http://general.bajajallianz.com/BagicNxt/misc/iTrack/onlineGrievance.jsp or get in touch with the Operations in-charge at the
branch office mentioned in the policy document provided to you or any of our nearest branch office.Bajaj Allianz Life Insuran ce
Company Ltd.,
BAJAJ ALLIANZ HOUSE, Airport Road,
Yerawada, Pune 411006
Contact No:_ Toll Free No. 1800225858,By Fax : 020-6602-6789

By Email : [email protected]
In case you are not satisfied with the decision of the above office, or have not received any response within 10 days,or
may contact the following official for resolution: Grievance Redressal Officer, Bajaj Finserv,
Bajaj Allianz Life Insurance Company Ltd. 3rd Floor,
Survey No: 208/1-B , Behind Weik Field IT Park,
Viman Nagar,Pune 411014 Tel. No: 1800- 233- 7272 |Fax: (+91 20) 40111502,
Email D: [email protected]

If Policyholder is not satisfied with the response or does not receive a response from the Company within fifteen (15) days, he
may approach the IRDAI Grievance Cell Centre (IGCC) on the following contact details:By Phone: TOLL FREE NO: 155255, By
Email: [email protected] By post at: Consumer Affairs Department InsuranceRegulatory and Development Authority of
India 9th floor, United India Towers, Basheerbagh, Hyderabad 500 029,AndhraPradesh | By Fax at: +91 - 40 6678 9768 The
Policyholder can also register his complaint online at http://www.igms.irda.gov.in/

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 5
Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

a) In case you are not satisfied with the decision/resolution of the Company, you may approach the Insurance Ombudsman if
your grievance pertains to any of the following:
i) Insurance claim that has been rejected or dispute of a claim on legal construction of the
Policy ii) Delay in settlement of claim iii) Dispute with regard to premium iv) Non -receipt of your
insurance document

b) The address of the Insurance Ombudsman is provided as per Address & Contact Details of Ombudsman Centers
attachedherewith. For the latest list of insurance ombudsman, please refer to the IRDAI website at
http://www.irdaindia.org/ins_ombusman.htm.

c) The complaint should be made in writing and duly signed by the complainant or by his legal heirs with full details of
thecomplaint and the contact information of complainant.

d) Also please note that as per provision 13(3) of the Redressal of Public Grievances Rules 1998, the complaint to
theOmbudsman can be made.
i) Only if the grievance has been rejected by the grievance redressal mechanism of the Company.
ii)The complaint should be filed within a period of one year from the date of rejection by the Company.iii) The

complaint should not be simultaneously under any litigation.

For Bajaj Allianz Life Insurance Company Limited

Mr. Kayzad Hiramanek

Annexure
Office of the Ombudsman Contact Details Areas of Jurisdiction

AHMEDABAD Insurance Ombudsman, Gujarat , UT of Dadra &

Office of the Insurance Ombudsman, Nagar
2nd Floor, Ambica House, Nr. C.U. Shah College, Haveli, Daman and Diu
Ashram Road, AHMEDABAD-380 014.
Tel.:- 079-27546840 / Fax : 079-27546142
Email: [email protected]
BHOPAL Insurance Ombudsman, Madhy aPrades h&
Office of the Insurance Ombudsman, Chhat tis garh
Janak Vihar Complex, 2nd Floor, 6, Malviya Nagar,
Opp. Airtel, Near New Market, BHOPAL(M.P.)-462 023.
Tel.:- 0755-2569201 / Fax : 0755-2769203
Email : [email protected]
BHUBANESHWAR Insurance Ombudsman, Orissa
Office of the Insurance Ombudsman,
62, Forest Park, BHUBANESHWAR-751 009.
Tel.:- 0674-2596455 / Fax : 0674-2596429
Email : [email protected]

CHANDIGARH Insurance Ombudsman, Punjab , Haryana, Himachal

Office of the Insurance Ombudsman, Pradesh, Jammu & Kashmir
S.C.O. No.101-103, 2nd Floor, Batra Building. , UT of
Sector 17-D, CHANDIGARH-160 017. Chandigarh
Tel.:- 0172-2706468 / Fax : 0172-2708274
Email : [email protected]

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 6
Bajaj Allianz Group Term Life
A Traditional Term Insurance Plan
UIN: 116N021V04(IRDA Regn. No. : 116)

CHENNAI Insurance Ombudsman, Tamil Nadu, UTPondicherry

Office of the Insurance Ombudsman, Town
Fathima Akhtar Court, 4th Floor, 453 (old 312), and Karaikal (which are part
Anna Salai, Teynampet, CHENNAI-600 018. of UT of Pondicherry)
Tel.:- 044-24333668 /5284 /Fax : 044-24333664
Email : [email protected]
NEW DELHI Insurance Ombudsman, Delhi & Rajasthan
Office of the Insurance Ombudsman,
2/2 A, Universal Insurance Bldg.,
Asaf Ali Road, NEW DELHI-110 002.
Tel.:- 011-23239633 / Fax : 011-23230858
Email : [email protected]
GUWAHATI Insurance Ombudsman, Assam , Meghalaya,
Office of the Insurance Ombudsman, Manipur,
Jeevan Nivesh, 5th Floor, Near Panbazar Overbridge, Mizoram, Arunachal
S.S. Road, GUWAHATI-781 001 (ASSAM). Pradesh,
Tel.:- 0361-2132204/5 / Fax : 0361-2732937 Nagaland and Tripura
Email : [email protected]
HYDERABAD Insurance Ombudsman, Andhra Pradesh, Karnataka
Office of the Insurance Ombudsman, and
6-2-46, 1st Floor, Moin Court, A.C. Guards, Lakdi-Ka-Pool, UT of Yanam a part of the
HYDERABAD-500 004. UT of
Tel : 040-65504123 / Fax: 040-23376599 Pondicherry
Email : [email protected]
KOCHI Insurance Ombudsman, Kerala , UT of (a)
Office of the Insurance Ombudsman, Lakshadweep ,
2nd Floor, CC 27/2603, Pulinat Bldg., (b) Mahe a part of UT of
Opp. Cochin Shipyard, M.G. Road, ERNAKULAM-682 015. Pondicherry
Tel : 0484-2358759 / Fax : 0484-2359336
Email : [email protected]

KOLKATA Office of the Insurance Ombudsman, West Bengal, Bihar,

4th Floor, Hindusthan Bldg. Annexe, 4, C.R.Avenue, Jharkhand
Kolkatta 700 072. and UT of Andaman &
Tel: 033 22124346/(40) / Fax: 033 22124341 Nicobar
Email : [email protected] Islands, Sikkim

LUCKNOW Insurance Ombudsman, Ut tar Prades handU

Office of the Insurance Ombudsman, t tar anchal
Jeevan Bhawan, Phase-2, 6th Floor, Nawal Kishore Road,
Hazaratganj, LUCKNOW-226 001.
Tel : 0522 -2231331 / Fax : 0522-2231310
Email : [email protected]
MUMBAI Insurance Ombudsman, Maharashtra , Goa
Office of the Insurance Ombudsman,
3rd Floor, Jeevan Seva Annexe, S.V. Road, Santacruz(W), MUMBAI-
400 054.
Tel : 022-26106928 / Fax : 022-26106052
Email : [email protected]

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 7
Bajaj Allianz Group Accelerated Critical Illness Rider
UIN: 116B026V03

Terms and Conditions

1) The Bajaj Allianz Group Accelerated Critical Illness Rider is an additional accelerated Rider Benefit attached with the b ase Policy.
This document should be read along with the base Policy Document and form part of the base Policy Document. The continu ance of
risk cover under the base Policy is necessary precondition for continuance of cover under this Rider.The Rider can be chosen at
inception or any Annual Renewal Date. If the Bajaj Allianz Group Accelerated Critical Illness Rider is opted for and if the Member or
the first of the joint Members is diagnosed, after the waiting period of 90 days, as suffering from any of these 11 critical illnesses (as
defined below) during the Rider Benefit Term, then, the Rider Sum Assured chosen is payable immediately .
Rider Sum Assured/ Rider Benefit Payable
The Rider Sum Assured to be opted by the Member and can be up to 100% of the Sum Assured chosen under the base group plan.
a. If Rider Sum Assured is equal to Sum assured under the base Policy, than the risk-cover for both the Member and joint
Member, ifany, under the Policy, including the Rider, will terminate after the critical illness benefit is paid.
b. If Rider Sum Assured is less than the Sum Assured under the base Policy, then, the Rider cover will terminate but t he risk
coverfor both the Member and joint Member, if any, under the base Policy will continue for the balance Sum Assured
Rider Premium means the amount exclusive of applicable taxes, if any, as indicated in the schedule of Certificate of Insuranc e payable
at regular intervals during the Rider Benefit Term, in amount (along with and as part of the Regular Premium) and at the Prem ium
Payment Frequency and depends on the Rider Sum Assured. Premium for availing rider benefit,along with all applicable taxes in cluding
Service Tax at applicable rates, must be paid along with premium for base cover for the Member.
Rider Benefit
On first diagnosis of any of the 11 Critical Illnesses (as defined below) on the life of the Member or joint member incase of joint life
coverage is opted during the term of the Policy,provided the Rider is not terminated (as per condition/s given) then, the Comp any,
subject to Non-forfeiture/ Revival/ Exclusions, shall pay the Rider Sum Assured to the Member. The diagnosis of the Critical I llness
needs to be confirmed by a registered Medical Practitioner appointed by the Company and has to be supported by acceptable cli nical,
radiological,histological and laboratory evidence. The Company should be informed of the Critical Illness within 30 d ays of diagnosis of
the Critical Illness.
No Rider Maturity or Surrender Benefit is available under the Rider..
Critical Illness Covered
1. CANCER OF SPECIFIED SEVERITY
A malignant tumourcharacterised by the uncontrolled growth & spread of malignant cells with invasion & destruction of normal tissues.
This diagnosis must be supported by histological evidence of malignancy & confirmed by a pathologist. The term cancer include s
leukemia, lymphoma and sarcoma.
The following are excluded
a. Tumours showing the malignant changes of carcinoma in situ & tumours which are histologically described as premalignant or non
invasive, including but not limited to: Carcinoma in situ of breasts, Cervical dysplasia CIN -1, CIN -2 & CIN-3; b. Any skin cancer other
than invasive malignant melanoma;
c. All tumours of the prostate unless histologically classified as having a Gleason score greater than 6 or having progressed to atleast
clinical TNM classification T2N0M0;
d. Papillary micro - carcinoma of the thyroid less than 1 cm in diameter;
e. Chronic lymphocycticleukaemia less than RAI stage 3;
f. Microcarcinoma of the bladder;
g. All tumours in the presence of HIV infection.
2. FIRST HEART ATTACK OF SPECIFIED SEVERITY
The first occurrence of myocardial infarction which means the death of a portion of the heart muscle as a result of inadequate blood
supply to the relevant area. The diagnosis for this will be evidenced by all of the following criteria:
a. a history of typical clinical symptoms consistent with the diagnosis of Acute Myocardial Infarction (for e.g. typical chest pain);
b. new characteristic electrocardiogram changes;
c. elevation of infarction specific enzymes, Troponins or other specific biochemical markers.
The following are excluded:
d. Non-ST-segment elevation myocardial infarction (NSTEMI) with elevation of Troponin I or T;e. Other acute
Coronary Syndromes
f. Any type of angina pectoris.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 8
Bajaj Allianz Group Accelerated Critical Illness Rider
UIN: 116B026V03

3. OPEN CHEST CABG

The actual undergoing of open chest surgery for the correction of one or more coronary arteries, which is/are narrow ed or blocked, by
coronary artery bypass graft (CABG). The diagnosis must be supported by a coronary angiography and the realization of surgery has
to be confirmed by a specialist medical practitioner.
Excluded are:
a. Angioplasty and/or any other intra-arterial procedures;
b. any key-hole or laser surgery.
4. KIDNEY FAILURE REQUIRING REGULAR DIALYSIS
End stage renal disease presenting as chronic irreversible failure of both kidneys to function, as a result of which either r egular renal
dialysis (hemodialysis or peritoneal dialysis) is instituted or renal transplantation is carried out. Diagnosis has to be confirmed by a
specialist medical practitioner.
5. STROKE RESULTING IN PERMANENT SYMPTOMS
Any cerebrovascular incident producing permanent neurological sequelae. This includes infarction of brain tissue, thrombosis in an
intracranial vessel, haemorrhage and embolisation from an extracranial source. Diagnosis has to be confirmed by a specialist medical
practitioner and evidenced by typical clinical symptoms as well as typical findings in CT Scan or MRI of the brain. Evidence of permanent
neurological deficit lasting for atleast 3 months has to be produced.
The following are excluded:
a. Transient ischemic attacks (TIA);
b. Traumatic injury of the brain;
c. Vascular disease affecting only the eye or optic nerve or vestibular functions.
6. MAJOR ORGAN /BONE MARROW TRANSPLANT
The actual undergoing of a transplant of:
a. One of the following human organs: heart, lung, liver, kidney, pancreas, that resulted from irreversible end -stage failure of
therelevant organ, or
b. Human bone marrow using haematopoietic stem cells The undergoing of a transplant has to be confirmed by a sp ecialist
medicalpractitioner.
The following are excluded:
a. Other stem-cell transplants;
b. Where only islets of langerhans are transplanted.
7. PERMANENT PARALYSIS OF LIMBS
Total and irreversible loss of use of two or more limbs as a result of injury or diseas e of the brain or spinal cord. A specialist medical
practitioner must be of the opinion that the paralysis will be permanent with no hope of recovery and must be present for mor e than 3
months.
8. MULTIPLE SCLEROSIS WITH PERSISTING SYMPTOMS
The definite occurrence of multiple sclerosis. The diagnosis must be supported by all of the following:
a. investigations including typical MRI and CSF findings, which unequivocally confirm the diagnosis to be multiple sclerosis;
b. there must be current clinical impairment of motor or sensory function, which must have persisted for a continuous period of atleast
6 months, and
c. well documented clinical history of exacerbations and remissions of said symptoms or neurological deficits with atleast twocl inically
documented episodes atleast one month apart.Other causes of neurological damage such as SLE and HIV are excluded.
9. AORTIC SURGERY
The undergoing of surgery to correct any narrowing, dissection, obstruction or aneurysm of the thoracic or abdominal aorta, b ut not its
branches. The surgery must be considered medically necessary by a recognized consultant cardiologist and must be the most
appropriate treatment. The following are excluded:
a. All minimally invasive procedures such as keyhole, catheter, laser, angioplasty or other i ntra-arterial techniques are excluded.
b. Congenital narrowing of the aorta and traumatic injury of the aorta are specifically excluded.
10. PRIMARY PULMONARY HYPERTENSION
Means primary pulmonary hypertension associated with right ventricular enlargement esta blished by cardiac catheterization , resulting
in significant permanent physical impairment to the degree of at least Class 3 of the NEW YORK Heart Association Classification of
cardiac impairment and resulting in the Life Insured being unable to perform h is/her usual occupation. The condition must be
documented for at least three consecutive months.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 9
Bajaj Allianz Group Accelerated Critical Illness Rider
UIN: 116B026V03

11. ALZHEIMERS DISEASE

Means the unequivocal diagnosis of Alzheimers disease made by a recognized consultant neurologist holding an appointment in t his
capacity at a major hospital and supported by clinical evidence and standardized testing. The diagnosis must confirm permanent failure
of brain function resulting in significant cognitive impairment. Significant cognitive impairment is defined as a deteriorati on or loss of
intellectual capacity to the extent that it results in the requirement for continual supervision.
Alzheimers disease resulting from the following is excluded:
a. Alcohol or drug abuse;
b. Non-organic diseases such as neurosis or psychiatric illness.
Options available to a Member
The Member through the Policyholder can include/exclude this rider benefit from any membership anniversary. In case of exclusion,
the Rider Benefit will immediately cease and no further Rider Premium will be collected. Once this rider is excluded, it can be added
back again on any membership anniversary subject to underwriting.In case of exclusion, no surrender value is payable.
Payment of claim
a) The payment will only be made on confirmation of the diagnosis by a registered Medical Practitioner appointed by the
Companyand must be supported by acceptable clinical,radiological, histological a nd laboratory evidence. No subsequent death
benefit is payable after the payment of the Rider Benefit.
b) The Company should be informed of the Critical illness within 30 days of diagnosis of the Critical Illness.
c) If Rider Sum Assured is equal to Sum Assured under the base Policy, than the risk-cover for the Member and joint Member, if
any,under the Policy, including the Rider, will terminate after the critical illness benefit is paid
d) If Rider Sum Assured is less than the Sum Assured under the base Policy, the n, the Rider cover will terminate but the risk coverfor
the Member and joint Member, if any, under the base Policy will continue for the balance Sum Assured.
Exclusions
No critical illness benefit shall be paid on diagnosis of critical illness due to attem pted suicide within one year from the date of
commencement of Membership.
The critical illness benefit shall not be paid on any of the lives covered in case of the following conditions:
1. Any critical illness which occurred within 90 days of the Entry Date o r the date of Revival.
2. The Member committing or attempting to commit a criminal act whether alone or with others;
3. AIDS, any AIDS related illness or HIV infection;
4. The Members intentional self-inflicted injury, attempted suicide, while sane or insane;
5. War, invasion, civil war, rebellion or riot;
6. Alcohol or Solvent abuse or taking of Drugs, narcotics or psychotropic substances unless taken in accordance with the
lawfuldirections and prescription of a registered medical practitioner;
7. War, invasion, act of foreign enemy, hostilities (whether war be declared or not), armed or unarmed truce, civil war,
mutiny,rebellion, revolution, insurrection, military or usurped power, riot or civil commotion, strikes
8. Taking part in any naval, military or air force operation during peace time Engaging in or taking part in hazardous
activities,including but not limited to, diving or riding or any kind of race; martial arts; hunting; mountaineering; parachuting;
bungee-jumping; underwater activities involving the use of breathing apparatus or not;
9. Hazardous Activities mean any sport or pursuit or hobby, which is potentially dangerous to the Insured Member whether he
istrained or not
10. Participation by the insured person in any flying activity, except as a bona fide, fare -paying passenger of a recognized airline
onregular routes and on a scheduled timetable Any Pre-existing medical condition.
11. Pre-existing medical condition definition will be as per health regulation.
Termination of the Rider Benefit
The Rider Benefit shall automatically terminate on the life of the Member or both the joint life members in case joint life cover was
opted, on the earlier occurrence of either of the following.
a) On exclusion of this Rider by the Member through Policyholder
b) On maturity or termination of the base Group Policy
c) Membership ceases under the base Policy
d) On discontinuation of Premium under the base Policy
e) On receipt of Critical illness Benefit
f) On Member, or in case of joint life the older life, attaining the age of 70 years.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 10
Bajaj Allianz Group Accelerated Critical Illness Rider
UIN: 116B026V03

Other Terms and Conditions

All other General Conditions relating to Nomination, payment of premium, e ffect of non-payment of premium, Non Forfeiture, Revival
are as per the base Policy.

Bajaj Allianz Life Insurance Company Limited

Head office, BAJAJ ALLIANZ HOUSE, Airport Road, YERAWADA PUNE 411 006, MAHARASHTRA Tel.No.:020 6602 6777 11