PRATIK SEN

PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER

PH: 682-552-3983
[email protected]
Career Objective & Professional Summary:

 A highly motivated professional having experience in all aspects of Program Management,

Product Management, Change Management, Quality Management, Service Delivery in
telecommunication, technology, utility, insurance, manufacturing, retail and airlines industry. A
dynamic professional capable of delivering large-scale software and Web development projects
on time and on budget with Software Development Life Cycle (SDLC) in the field of Business
Analysis, Quality Assurance, Project Management and Problem Solving.
 Dynamic and results-driven JIRA expert with 18 of experience in implementing and managing
JIRA projects. Proven track record of optimizing workflows, enhancing team collaboration, and
driving project success through effective utilization of JIRA. Seeking to leverage expertise in
JIRA administration and configuration to contribute to a dynamic organization's success.
 Experience in managing multiple projects and teams, strategic thinking, problem solving,
continuous improvement processes, ability to rapidly evaluate challenges and deliver
actionable, innovative solutions to dynamic environments in Technology, HR, Utility
and Automotive industries
 Utilized Scrum to lead the project teams through the SDLC (Software development life cycle)
and effectively collaborating, facilitating, leading and training/coaching teams and keeping
teams focused and delivering success in rapidly evolving and changing environment
 Driving teams in improving and standardizing processes
 Strong leader and facilitator, encouraging an atmosphere/environment that motivates highly
talented professionals to balance high-level skills with maximum productivity, able to think
logically and pay close attention to details. My passion is in team empowerment, leadership
and results.

 CORE SKILLS
· Project Management · Program Management
· Product Delivery · Web Content Management
· eCommerce · SAFe
· Cloud Project Management · Business Analysis
Digital marketing Consulting Manager
Digital Marketing Cloud Agile development projects
Conflict Management Risk Management

Software & Tools: SAP, JAVA, MS SQL, Selenium, UFT, UNIX

Cloud : AWS, Azure, Google Cloud, Terraform
ERP Expertise: SAP , Lawson
Microsoft Tools: MS Office Suite, MS SharePoint, MS Project, MS Visio, TFS
Technology: Windows, Mac, Linux, Sun Solaris, Windows; VM Ware; Storage SANs;
Oracle Databases; Network Switches
SDLC Methodologies: Waterfall, SCRUM, Accelerated SAP- ASAP
Change Management HP ALM, TFS, JIRA, Rally
Content Management SharePoint, Citrix Server

Certification: Certified Scrum Master : CSM

Certified Product Owner/Product Manager : POPM
Google Cloud : Introduction to Generative AI ( GenAI )
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]

Work Experience
Target, Frisco, TX Sept 2020 – Present
Sr. Scrum Master, SAFe, ecommerce
Retail Industry
Responsibilities:

 Lead full project delivery for large customer ecommerce initiatives and projects using agile
methodology by delivering project documentation and deliverables
 Assist users in prioritizing new development projects, project vision, project working standards,
enhancement projects for existing systems, and system maintenance requests
 Work closely with the users and technical teams to ensure that the ecommerce business
requirements are clear and well defined, and that the technical solutions meet all the aspects
of multiple simultaneous fast-paced assigned projects with distributed business requirements
 Scrum Process Facilitation:
o Act as a servant leader and coach Lean/Agile team, ensuring the team adheres to Scrum
practices and Agile principles.
o Facilitate Agile ceremonies including Sprint Planning, Daily Standups, Sprint Reviews, and
Sprint Retrospectives.
o Guide the team in understanding and applying Lean/Agile frameworks and methodologies
to improve productivity and deliver value.
o Shield the team from external interruptions and distractions, ensuring focus on sprint
commitments.
o Foster a culture of continuous improvement, encouraging the team to identify and
implement process enhancements.
 Team Collaboration and Support:
o Collaborate with Product Owners and business stakeholders to refine and prioritize the
product backlog.
o Remove impediments or blockers that hinder the team's progress and manage internal
roadblocks through process or workflow improvements, escalating when necessary.
o Promote open communication and collaboration within the team and across departments
to achieve project goals.
o Resolve conflicts and remove obstacles that occur
 Product Backlog Management:
o Collaborate with the Product Owner to groom and prioritize the product backlog.
o Ensure that user stories are well-defined, estimated, and ready for development.
o Jira Board administration – Work as the administrator of the scrum board. Ensure that
cards are up to date and the scrum tool, Jira software or otherwise, is working well.
o Ensure deliverables are up to quality standards at the end of each sprint
 Metrics and Reporting:
o Track and report on key Agile metrics such as velocity, burndown charts, and team
performance.
o Utilize data-driven insights to identify areas for improvement and share progress with
stakeholders.
o Regular analysis of burndown charts and other portfolio planning tools to understand what
gets built and at what cadence.
 Continuous Learning and Improvement:
o Stay updated on Agile trends, methodologies, and best practices, and share this
knowledge with the team.
o Seek opportunities to enhance your own skills and certifications, contributing to the overall
growth of the team.
o Identify opportunities to improve the Scrum process and implement changes.
o Promote a culture of continuous learning and improvement within the team.
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Program Increment (PI) Planning:
o Collaborate with Product Management and System Architects to assist in the
identification and prioritization of features and enablers for upcoming Program
Increments.
o Guide teams in estimating, prioritizing, and sequencing the work to be accomplished
during the PI.
o Ensure that PI objectives and priorities align with the overall business strategy and
roadmap.
 Stakeholder Communication:
o Facilitate communication between the team and stakeholders.
o Ensure that the team's progress and achievements are visible to all relevant parties.
o Outstanding communication skills
o Thrive in fast-paced environment requiring intensive collaboration and constant
communication with various stakeholders and team members to ensure project is moving
forward as per plan
 Risk Management:
o Identify potential risks and issues early on and collaborate with the team to develop
mitigation strategies.
o Ensure that project dependencies and potential bottlenecks are addressed proactively.
 Monitor project budgets and financial performance, making adjustments as necessary.
 Administered and maintained JIRA instances, including user management, permission schemes,
and custom workflows.
 Worked closely with cross-functional teams to understand project requirements and
implemented custom configurations and automation in JIRA to streamline processes.
 Developed and maintained JIRA dashboards and reports to provide stakeholders with real-time
insights into project progress and team performance.
 Provided training and support to team members on JIRA best practices and usage.
 Implemented integrations between JIRA and other tools such as Confluence, Bitbucket, and
Jenkins to facilitate seamless collaboration and automation.
 Managed Jira boards, backlogs, and sprint planning sessions to prioritize and track work items
and ensure timely delivery of sprint goals.
 Coached and mentored team members on Agile principles, Scrum framework, and Jira best
practices to enhance collaboration and productivity.
 Improved work processes by using Kanban method with product owner, PMO by Visualizing
Work, Limiting Work in Progress (WIP), and Managing Flow for SDLC process.
 Actively involved in PO sync meeting to help Product owner to adjust ART Kanban Board with
WIP stories.
 Identify potential project risks and develop mitigation strategies to minimize project disruptions
 Optimized workflow by utilizing Kanban Board to adjust/allocate individual work items,
preventing bottlenecks and minimize lead time and cycle time.
 Designed and managed Kanban boards to visualize work in progress, limit work in process
(WIP), and track key metrics such as cycle time and lead time.
 Facilitated Kanban training sessions and workshops for team members to promote
understanding of Kanban principles and practices.
 Collaborated with cross-functional teams to identify and prioritize improvement opportunities,
and implemented changes to optimize workflow efficiency.
 Utilized Kanban metrics and analytics to identify bottlenecks, predict delivery timelines, and
drive continuous improvement efforts.
 Exercise judgment and business acumen in selecting methods and techniques for effective
project delivery
 Conducted Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint
Retrospective, scrum meeting, Daily Standups, backlog grooming and Release Planning Events
 Manage Cloud DevOps Project : CI/CD Pipeline using Cloud Build by facilitating Project
Initiation, Planning, Execution, weekly budget planning with PMO
 Led DevOps teams to work on CI/CD Pipeline using Google Cloud Build and Terraform to create
source repository in Google Cloud, clone repository to local system, Connect with external
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
repository, create terraform configuration files, create cloudbuild.yaml file, pushing code to
prod branch with subsequent rebuild / approval or rejection
 Led DevOps team to build ecommerce automation platform to perform regression test cases
business process for website-product catelogue, shopping cart, payment with Selenium Java
Web Application automation tool
 Engage with functional, technical and QA teams to develop new APP to rectify CPQ functionality
by modifying different APP features (single tap, multi-tap, count downtimes etc.)
 Manage UX/ UI design, DevOps, ERP Finance, database team to modify ecommerce webpage to
increase customer accessibility to use different payment method using SAFe
 Led teams to create API to communicate with third party fleet logistic systems for hardware
delivery
 Manage integration of Incoming and Outgoing Payments via payment card functionality (PCI),
Automatic vendor/customer payments, payments proposal creation and validate the result
 Re-engineer ecommerce business processes for purchase order flow to increase revenue for
OTC ( Order to cash process) for B2B customer
 Communicate with project stakeholders at all levels of management to ensure project priorities
are aligned with business needs and expectations
 Coached multiple teams on Agile methodologies to perform successful iterations
 Lead teams to design, enhance functionalities in CPQ Cloud by modifying price book fields,
different APIs as per customer requirements.
 Analyze business needs to help ensure technical solution meets the customer’s objectives by
defining project roadmap, release plan, resource allocation, funding request, communication
plan, risks and issues management plan, test plan, and defect management plan

T-Mobile, Richardson, TX
Nov 2018 – Sept 2020
Agile Program Manager / Sr. SAFe Scrum Master, e-Commerce
Telecommunication Industry
Responsibilities:
 Provide high-touch and hands-on team guidance, support, and coaching in close cooperation
and collaboration across all roles and functions, to facilitate increasing maturity at a
sustainable pace.
 Managed e-Commerce digital transformation project by defining and creating new business
rules and processes
 Conducted Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint
Retrospective, scrum meeting, Daily Standups and Release Planning Events
 Coached multiple teams on Agile methodologies, Kanban meeting to perform successful
iterations using SAFe
 Manage transition from asset unused mobile phone replenishment process to expense type
using kanban pull on demand replenishment process to drive $2 million cost saving
 Created and managed product backlog by identifying different features, user stories and to
help product owner to complete product backlog with user story description and acceptance
criteria
 Managed Agile Artifacts : Product backlog, Sprint backlog, burn down charts, Velocity
 Developed Clear Definition of Ready (DOR) Definition of Done (DOD) along with Product
Owners to make successful delivery made by a development team.
 Maximized productivity by setting clear expectations and proactively communicating project
status, issues and risks to stakeholders and management team
 Provided training and support to team members on JIRA best practices and usage.
 Implemented integrations between JIRA and other tools such as Confluence and Jenkins to
facilitate seamless collaboration and automation.
 Managed Jira boards, backlogs, and sprint planning sessions to prioritize and track work items
and ensure timely delivery of sprint goals.
 Acted as a liaison between technical teams and business stakeholders to ensure alignment of
JIRA configurations with project goals and requirements.
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Conducted regular audits and optimizations of JIRA projects and configurations to improve
efficiency and performance.
 Coached and mentored team members on Agile principles, Scrum framework, and Jira best
practices to enhance collaboration and productivity.
 Discuss Roadmaps for Agile projects with Product owner and the PMO team
 Managed globally dispersed teams to create and test dynamic APP Development for metroPCS
by T-mobile on different platforms like android , iOS/iPhone by creating new UI, UX design,
frontend and backend code with frontend/back end Azure DevOps and QA team
 Facilitated weekly budget review meeting with COE and steering committee to review overall
project health
 Modified purchase flow – order to cash (OTC) business rule, processes to promote successful
ecommerce experience for B2B and B2C customer.
 Modified OTC (order to cash) business process for B2B and B2C customer for seamless
integration with third party software integration and to increase monthly/ quarterly revenue
 Managed Azure DevOps/ Agile operations and tools area (Code Review, build and release
automation environment, Incident, Change Management, unit test automation)
 Led DevOps Teams to create and test multiple API to communicate with third-party product
inventory, fleet company to ensure on-time order delivery
 Led Azure DevOps team to build automation platform to perform regression test cases
business process with Selenium Java Web Application automation tool
 Managed Azure DevOps Teams to create and test multiple API to communicate with inventory,
third party shipping company, CPQ solution
 Developed features, user story for Azure DevOps team to modify shopping cart, shipping and
payment option using dedicated microservices and CI/CD pipeline
 Led business analyst, technical teams, QA to perform unit testing, system integration testing,
regression testing, user acceptance testing (UAT) on all e-Commerce APP, features(single tap,
multi-tap, count downtimes etc.), load balancing scenarios for data base server for the newly
developed APP on Front-end Web & Mobile on AWS for metroPCS by T-mobile to ensure system
reliability
 Worked closely with globally dispersed team in upgrading/modifying load balancing
database capacity with software upgrade for system reliability to provide optimal website and
APP performance
 Worked with teams on native salesforce quote to cash(Quote to Cash), CPQ functionality such
as opportunities, product configurations, Product Rules, Price Rules, Quote , Order and
contacts, lead to cash business processes to design quotes, complex pricing rules, product
bundle structure
 Managed treasury team to implement Cash Management is used to monitor cash flows and to
ensure that you have sufficient liquidity to cover your payment obligation
 Led teams to design and implement scalable microservices architecture utilizing Docker
containers and Kubernetes orchestration, resulting in a 30% reduction in deployment time and
improved system reliability.
 Involved in writing and re-engineering existing business processes along with the product
owner for e-Commerce digital transformation.
 Managed globally dispersed team to create API to communicate with local inventory
 Led SAP team to implement new payment ID, Payment channel, product group, PCI compliance
for seamless end-to-end integration for e-Commerce transaction.
 Involved in writing and re-engineering existing business processes along with the product
owner for e-Commerce digital transformation.
 Act as a trusted advisor to each Azure DevOps team they are immersed with to guide those
teams through their Agile transformation.
 Led team to work through MVP (Minimal Viable Product) following Lean Principle to develop
eCommerce Self-Serve transformation features
 Lead training sessions to educate individuals and teams on Agile Values, Principles, and
Practices.
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Assist Agile project teams at all levels with their transformation with the goal to improve
delivery performance through coaching and mentoring on team roles, tools, processes, and
ceremonies. Identify opportunities for individuals and team-based continuous improvements.
 Advance Business, IT, and Operations leadership understanding of their respective roles within
Agile.
 Demonstrated ability to build, develop, and coach high performing Azure software
development teams.
 Understand and speak to other processes and methodologies and leverage those other
techniques to provide value to a team and to the enterprise.
 Evaluate existing processes and procedures.
 Make recommendations and drive process improvement and adoption of best practices
(processes, tools, etc.) to improve team efficiency and effectiveness.
 Identify ways to improve processes and remove bottlenecks to systemically improve how we
deliver value to customers: Fast and Right.
 Proven skills and practical knowledge of servant leadership, facilitation, situational awareness,
conflict resolution, continual improvement, empowerment, and increasing transparency.
Knowledge of numerous, well-documented patterns and techniques for filling in the intentional
gaps left in the Scrum approach (e.g., burn down techniques, retrospective formats, test driven
development, etc.).
 Communicated with other engineering and/or business division to mitigate the risk, conflict
and leverage those other techniques to provide value to a team and to the enterprise.
 Utilized various KPIs to maintain KPI and incremental delivery.

American Airlines, Fort Worth, TX

Sept 2017 – Nov 2018
Sr. SAFe Scrum Master / IT Project Manager
Airline Industry
Responsibilities:
 Involved in Project Planning, weekly/ monthly/quarterly Budget analysis, Project Execution and
monitoring
 Discuss Roadmaps for Agile projects with Product owner and the PMO team
 Managed creation of project vision, time card entry and portfolio management features using
plan view
 Implemented and optimized Kanban workflows to improve visibility, flow, and throughput of
work items.
 Designed and managed Kanban boards to visualize work in progress, limit work in process
(WIP), and track key metrics such as cycle time and lead time.
 Performed Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint
Retrospective, scrum meeting, Daily Standups and Release Planning Events
 Managed unplanned production activity in finance domain to promote accounting/ treasury
changes in production by using agile methodology
 Maximized productivity by setting clear expectations and proactively communicating project
status, issues and risks to stakeholders and management team
 Promote change and continuous improvement increasing the productivity of Scrum teams and
the quality of deliverables in open source environment
 Identify training needs to increase team competencies
 Streamlined code versioning / code merge activity processes with Azure DevOps, CI/CD
pipeline to make ongoing processes more efficient and accurate; a desire to use data analysis
and technical systems to streamline manual processes for Agile projects; Promote change and
continuous improvement increasing the productivity of agile teams and the quality of
deliverable
 Led multiple technical teams to modify the current business process for order to cash (OTC) for
B2B customer.
 Led the development and integration of micro-services-based solutions, leveraging APIs and
message queues for seamless communication between services using Azure CI/CD pipeline
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Managed teams to create Mule application API that uses different connectors for SFDC,
Message Transformer, Batch Processing
 Managed unplanned production activity in finance domain to promote accounting/ treasury
changes in production by using agile methodology by share resources
 Maximized productivity by setting clear expectations and proactively communicating project
status, issues and risks to stakeholders and management team
 Promote change and continuous improvement increasing the productivity of Scrum teams and
the quality of deliverables in open source environment
 Identify training needs to increase team competencies
 Discuss Roadmaps for Agile projects with Product owner and the PMO team
 Groomed the Backlog in Scrum along with the Product Owner
 Streamline code versioning / code merge activity processes to make ongoing processes more
efficient and accurate; a desire to use data analysis and technical systems to streamline
manual processes for Agile projects; Promote change and continuous improvement increasing
the productivity of agile teams and the quality of deliverable

AT&T, Richardson, TX
March 2017 – Sept 2017
Sr. IT Project Manager / Sr. SAFe Scrum Master
Telecommunication Industry
Responsibilities:
 Conducted Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint
Retrospective, scrum meeting, Daily Standups and Release Planning Events
 Coached multiple teams on Agile methodologies to perform successful iterations
 Created and managed product backlog by identifying different features, user stories and to
help product owner to complete product backlog with user story description and acceptance
criteria
 Facilitated Kanban training sessions and workshops for team members to promote
understanding of Kanban principles and practices.
 Managed Agile Artifacts : Product backlog, Sprint backlog, burn down charts, Velocity
 Led Web Application / Dev Ops team with Java Developer/ Tester to develop mobile application
for iOS/Android platform for online sale process through SAFe methodology;
 Deployed eCommerce solution for a newly developed AWS Cloud Architecture to ramp up
customer satisfaction
 Managed the lifecycle of AWS Web e-Commerce Application/ Mobile Application code
development, from ideation to sprints to deployment for developing two new delivery methods
for online customer
 Developed and modified Web Application/ Mobile Application JAVA scripts to automate test
cases for myATT sales newly developed delivery option with third party vendors for successful
delivery of mobile devices to customer
 Coordinated and managed code releases and shared APIs with other IT groups
 Managed DevOps Teams to create and test multiple API to communicate with inventory, OSS,
BSS, third party shipping company, third-party CPQ solution, revenue recognition business
division
 Led DevOps team to build automation platform to perform regression test cases business
process with Selenium Java Web Application automation tool
 Collaborate
 Assisted Business to manually test customer purchase and checkout functionality using Azure
DevOps in Web, Mobile Application environment and logged test result and defects in JIRA/
HPQC
 Led development team to modify search field criteria in mobile application for customer facing
iOS
 Acted as advisor for all JIRA/Confluence/Agile related questions, problems and activities
 Conducted Change Impact Analysis for OCM ( Organization Change Management Team ) and
provided Change Initiatives aligned with Agile Project Activities
 Actively involved in upgrading Atlassian products like confluence, JIRA
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Acted as a POC between BSS Team (Billing Support Systems) and OSS Team (Operation
Support Systems) for successful implementation of new delivery option for customer in point to
point service infrastructure
 Managed on premise/ AWS Cloud/web application projects with distributed application using
Agile methodology through Scaled Agile Framework (SAFe) with DevOps and infrastructure as
code environment
 Co-ordinated defect tracking systems with Offshore Development and QA team for resolution of
defect
 Worked closely with QA team to facilitate successful testing before Go Live

Rent-A-Center, Plano, TX June

2016 – March 2017
Sr. SAFe Scrum Master
Retail Industry
Responsibilities:
 Led and managed a team of SMEs and engineers to gather and analyze the business
requirements, create a process map, process documents and delivery SLAs for transitioning
tasks to a Global Team
 Managed Agile Ceremonies: Product Grooming, Sprint planning, Sprint Review, Sprint
Retrospective, scrum meeting, Daily Standups and Release Planning Events
 Collaborated with cross-functional teams to identify and prioritize improvement opportunities,
and implemented changes to optimize workflow efficiency.
 Managed enterprise upgrade projects by integration of entire business process based on SAP
S4 HANA, Mule soft, Success factor
 My team developed mediation layer for real time validation of order created from iOS mobile
application platform, integrated third party shipping service with android/iOS mobile
application and also modified user interface through code modification to facilitate easy
product navigation in iOS mobile application
 Worked as a Mentor and coach for the SCRUM teams to improve their performance and remove
the impediments
 Managed Agile Artifacts on premise/AWS Cloud projects: Product backlog, Sprint backlog, burn
down charts, Velocity
 Led several DevOps teams to deploy Web eCommerce solution for cloud based retails business;
led teams to develop Web eCommerce solution to facilitate payment through PCI DSS
( Payment Card Interface)
 Work closely with Change Management to implement Scrum methodology for developing AWS
Cloud business process
 Discussed Roadmaps for Agile projects with Product owner and the PMO team
 Promoted change and continuous improvement increasing the productivity of Scrum teams and
the quality of deliverables
 Managed AWS Cloud/web application projects using Agile methodology through Scaled Agile
Framework (SAFe) with DevOps and infrastructure through code versioning / code merge
 Led automation team to develop automation framework using selenium automation tool for
DevOps
 Acted as POC for BSS(Billing Support Systems), OSS(Operation Support Systems) /Agile related
questions, problems and activities
 Created Custom workflows, custom screens and custom fields on JIRA
 Created events, email notification schemes and assigned project roles on JIRA
 Tracked and communicated team velocity and sprint/release progress with higher
management
 Instructed and modeled core Agile principles of collaboration, prioritization, team accountability
and visibility; ensured consistent application of scrum methodologies across the enterprise
 Remove impediments, tracked velocity using story points and burn down charts
 Coached Product Owners in creation and finalization of various features, User stories
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Groomed the Backlog in Scrum along with the Product Owner
 Set parameters for scope, goals, timeline and resources to make sure project is delivered on
time and under budget
 Supported multi-vendor projects for Cloud project including planning and managing the
implementation of new ERP, responsible for meeting KPI targets
 Worked with PMO to scope and prioritize project development
 Implemented the solution using Agile methodology, thereby achieving $2.8m savings
 Provided regular consultations and suggestions to Senior Management regarding process
improvements and strategic changes to improve performance through cost saves or
productivity improvements
 Maximized productivity by setting clear expectations and proactively communicating project
status, issues and risks to stakeholders and management team
 Actively involved in review and improvement of other agile practices within the organization
 Captured and reported team performance metrics (Velocity)
 Worked closely with QA team to facilitate successful retesting of defects and maintained defect
tracking system for project progress visibility before Go Live
 Regularly exceeded monthly and quarterly projections by streamlining processes & tools to
achieve quick turnaround of work packages

Microsoft, Redmond, WA Oct 2015 –

June 2016
Sr. SAFe Scrum Master / Release Train Consultant (SAFe)
Telecommunication Industry
Responsibilities:
 Provided a Change Management strategic direction and plan that was incorporated into the
overall project plan
 Utilized Kanban metrics and analytics to identify bottlenecks, predict delivery timelines, and
drive continuous improvement efforts.
 Managed finance team to implement payment card functionality (PCI) along with other team
 Worked with note to payee configuration for implementing payment processes with sub- ledger
account determination for SAP S4 HANA/FICA /RMCA
 Worked on the Automatic payment program and Lock Box setup for the Accounts Payables and
accounts Receivables
 Configured RMCA/ BRIM Account assignments for Automatic Postings, Payments, Automatic
Clearing, Dunning, Security Deposits, Interest Calculation settings
 Implemented the payment/ disbursement process FICA
 Mapped external banking transactions with Lockbox, EBS
 Configured lockbox for Banking integration with FICA
 Led SAP Fi team to configure lockbox for Banking integration with FICA, FI-SD integration,
Convergent Charging(CI) and and SD Integration for SAP S4 HANA/RMCA/FICA/BRIM
 Configured House Bank ( Sap BANKING )for automatic payment posting for NCP Product Vendor
 Implemented the Vendavo Payment Systems solution for streamlining Billing, Ordering
functionality using Scrum methodology, thereby achieving $4.5m savings
 Worked with Executive Leadership and Middle Management and delivered Change Impact
Analysis Results and provided change management solutions
 Provided coaching and worked along with product owners to create, modify epic, features, user
stories to complete product backlog with required acceptance criteria
 Provided regular consultations and suggestions to Project Management regarding process
improvements and strategic changes to improve performance through cost saves or
productivity improvements
 Worked with business owners, QA offshore team and PMO to scope and prioritize project Scope
 Captured and reported team performance metrics (Velocity)
 Reviewed and implemented training session for improvement of other Scrum practices
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Managed implementing new Billing (BSS) and Order Management functionality( OSS) for
Microsoft proprietary product line using SAFe (Scalable Agile Framework) to facilitate point to
point service to create single order and single bill in IP based infrastructure;
 Removed integration roadblock between BSS and OSS by introducing a mediation layer
through agile/SCRUM (SAFe) methodology in an integrated infrastructure.
 Acted as POC for Billing, Ordering /Agile related questions, problems and activities.
 Managed Azure Dev-Ops-Ordering team to successfully implement API (JAVA) for inventory
update and successful final Bill creation in Web Application/ Mobile Application
 Led ERP team to deploy worldwide intercompany transaction with Hybris solution to modify
existing finance processes by using agile/SCRUM (SAFe) methodology
 Managed deployment of Hybris ecommerce for Chicago tollway using agile/scrum framework
 Actively involved in requirement gathering session for SAP Hybris/ eCommerce/Convergent
Charging, SAP Convergent Invoicing, Payments, disbursements, Clearing Control, Dunning and
third party collection agencies, Revenue Distribution for SAP that contained Business & Data
models, essential business elements, document and detailed definitions for rapid payment
deployment with third party system
 Helped in driving Scrum transformation across the teams that enabled teams to reduce time-
frame to deliver from 1 month iterations to 2 weeks sprints with Scrum processes in a Scaled
Scrum Framework (SAFe process);Tracked and communicated team velocity and sprint and
release progress using burn-down and burn-up charts
 Facilitated grooming, Release, Sprint planning, Retrospectives and Daily stand-ups.
 Analyzed and reviewed business requirements with developers, testers, system analysts, and
architects to ensure accuracy of requirements by participating in the planning meetings
 Managed SAP team on Vistex IPSPRO configuration and process - Billback Process, Customer
Rebates (Sales Rebates), Chargeback Process and Purchase Rebates as per Business
requirement
 Managed teams to update SAP/Vistex to maintain the accuracy of all customer rebate
programs also led teams to Order-to-Cash and Procure-to-Pay processes in order to set up test
scenarios according Vistex Rebate business process;
 Managed Azure Cloud business using Scrum/SCRUM methodology through Scaled Scrum
Framework (SAFe process)
 Created Infrastructure Diagrams in Visio as per business requirement
 Managed Azure DevOps Cloud business with 3rd party Vendor integration activity for retrieving
Chicago Toll using Scaled Scrum Framework (SAFe); Maintained and tracked RTM (requirement
traceability matrix) for over individual sprint
 Led team to create hybrid Cloud using Azure Cloud with on premise data centers and private
tools
 Managed migration from on premise data center to Azure with related Azure Cloud service
 Experience in Infrastructure and application support architecture in Microsoft Azure Cloud
including IaaS, PaaS and SaaS
 Performed Azure cost analysis for the migration team for Azure cloud team and created details
documentation for migration
 Designed and implemented Azure core network infrastructure, virtual private network, network
security implementation and azure resources for client landing zone
 Managed Azure DevOps/ Agile operations and tools area (Code Review, build and release
automation environment, Incident, Change Management, unit test automation)
 Worked closely with QA to ensure that all user stories are successfully tested before the end of
the sprint
 Updated training decks for Scrum Teams using TFS as a Project Management Tool
 Created new customized issue type in TFS for tracking custom requests in TFS; Managed users,
workflow, groups and projects in TFS; Worked with teams on Setting new TFS and instances for
new teams; Generated scripts for effective integration of TFS applications with other tools
 Regularly exceeded monthly and quarterly projections by streamlining processes & tools to
achieve quick turnaround of work packages; Managed DevOps and Infrastructure as code
environments
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Ensured the creation of technical process documents and lessons learned documents by
conducting meetings with the project team
 Managed workload, schedules and coordinated status review meetings with project managers,
business managers and team members

Gen Re Inc, Stamford, CT

May 2014 – October 2015
Sr. SAFe Scrum Master / IT Project Manager
Insurance Industry
Responsibilities:
 Gathered & Documented requirements from the business needs and modeled detailed
Business Process Flows with narration to describe the behavior of the system.
 Created a Project Plan that includes Change Management Planning and Activities
 Worked as a Mentor and coached the SCRUM teams about various agile ceremonies to
facilitate Iterations
 Provided coaching on User story formation with acceptance criteria, story sizing, burn down
chart and Velocity
 Interfaced with PMO on developing a comprehensive project plan and leading business
partners in their areas such as training, testing, operational changes/plans, user acceptance
testing and deployment to the field (global locations)
 Worked as POC for Financial system transformation on agile methodology
 Served as a key member of Agile Transformational project and the lead, for development
projects with Scrum processes in a Scaled Agile Framework (SAFe process)
 Created a Budget based on requested work and the outcome of evaluation activities. Managed
Agile/Scrum Artifacts : Product backlog, Sprint backlog, burn down charts, Velocity
 Reviewed and facilitated improvement for other Scrum practices
 Led and managed a team of SMEs, IT specialists and engineers to identify business
requirements and automation opportunities based on KPI analytics for a turnkey solution
 Integrate, manage, and analyze data from various internal and external sources in Scaled
Scrum Framework (SAFe)to identify solutions to improve and enhance customer experience
 Managed Java Development and QA team while integrating ERP with Distributed
applications(Web Application) through code versioning / code merge and maintained Defect
tracking system for successful Go Live
 Managed finance team in integrating the payment card functionality(PCI Compliance ) with
third party system and settlement
 Contributed for daily build processes, including monitoring builds, break/fix management, issue
tracking, and identifying and resolving a wide variety of build-related issues for different
products and versions
 Maintained and tracked RTM (requirement traceability matrix) for individual sprint
 Manage and Configure Various Atlassian Tools like JIRA, Confluence, Crowd, Stash, and Fisheye
for Agile development in the organization
 Expanded the use of JIRA to many other divisions, making JIRA the system of record
 Resolved reporting related queries and concerns raised by agile teams using JIRA
 Prepared projects, dashboards, reports and questions for all JIRA related services
 Extensively used Visio to create infrastructure diagram as per business process
 Captured and reported team performance metrics (Velocity)
 Managed and verified QA Matrix while working closely with QA to ensure that all user stories
are successfully tested before the end of the sprint

TXU Energy, Irving, TX

Feb 2011 – May 2014
SAFe Scrum Master
Utility Industry
Responsibilities:
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
 Actively involved in requirement gathering session that contained Business & Data models,
essential business elements, document and detailed definitions for rapid payment deployment
with SAP and Vendavo Payment System
 Managed finance team, treasury team, account receivable team in integrating the payment
card functionality(PCI Compliance ) with third party system( Pay metrics) for encryption of card
data and settlement for bank reconciliation
 Facilitated grooming, Release, Sprint planning, Retrospectives and Daily stand-ups.
 Analyzed and reviewed business requirements with developers, testers, system analysts, and
architects to ensure accuracy of requirements by participating in the sprint planning meetings
 Captured and reported team performance metrics (Velocity)
 Reviewed and implemented training session for improvement of other agile practices
 Led Sales Force ( SFDC) development team to reconfigure and deploy web interface
 Managed DevOps team for implementing ETL tool mapping and defining of CAWA scheduler
(ETL)
 Managed DevOps and Infrastructure as code environments for implementing new APIs in JAVA
 Maintained and tracked RTM (requirement traceability matrix) for over individual sprint
 Worked closely with QA to ensure that all user stories are successfully tested before the end of
the sprint
 Updated training decks for Agile Teams using TFS as a Project Management Tool
 Coordinated with various support groups, regional users (globally positioned) and the offshore
testing & development/support Teams for testing and support activities, during the various
testing phases - Unit testing, Integration testing, User acceptance testing, Regression testing
and Pre-production testing, for tracking and monitoring test progress/status, prioritization &
promotion of defects identified during testing and timely escalation to higher management for
quick fixes, quick turnaround of fixes needed for testing sign-off and the subsequent go-live,
etc, for the global roll-out of the application
 Manually checked the functionality of the templates, forms, variants used in month end and
year end closing processes for FICO/FICA ISU

Lexmark, Lexington, KY
Sept 2010– Feb 2011
SAP Lead Consultant
Telecommunication Industry
Responsibilities:
 Actively involved in requirements gathering, blueprinting of processes for Web ecommerce/
Convergent Charging/ Convergent Invoicing, FICO/FICA/ RMCA module
 Involved in configuration, implementation and Testing End to End Business Scenarios for Bill
backs, Chargebacks, Sales Rebate Business process for SAP Vistex
 Working on the UAT phase (Testing) of SAP Vistex IP Incentives and Paybacks implemented
module - Customer Rebate - Agreement Request, Agreement, Claim, IP doc creation, Accrual
and Settlement.
 winning agreement concepts both on sales order based rebates ( on invoice) and retail based
incentives.
 Assisted training team in BPP creation. Wrote functional requirement specifications (RICEF
Objects) for CI to SIEBEL validation, Enrichment and check of Billable Items – CI validation and
tested the same for FICO/FICA/RMCA/ Convergent Charging; Provisioned source transaction ID
in BART Server for error detection and CI (convergent invoicing ) validation for FICO/FICA
/RMCA
 Mapped Automatic GL account determination for main and sub transaction for FICA /RMCA
processes
 Designed the day end, batch processes and also the month end closing activities
 Customized the write off and installment plan functionality for FICA/ RMCA

CV Therapeutics, Palo Alto, CA

April 2008 – Sept 2010
Sr. SAP Consultant
 PRATIK SEN
PRODUCT OWNER / PROJECT MANAGER / SCRUM MASTER
PH: 682-552-3983
[email protected]
Pharmaceutical Industry
Responsibilities:
 Created new credit rules for credit management for FSCM
 Created batch jobs for credit management for FSCM
 Wrote RICEFW for SAP FSCM Credit , collection, dispute management
 Integrated collections management with dispute Management
 Trained end users about the new system functionality and explained the integration between
the various modules SD, MM, FI & CO

Andrew Corporation, Chicago, IL

June 2005 – March 2008
SAP Consultant
Manufacturing Industry
Responsibilities
 Involved in testing the functionality and usability of the system from end user perspective
 Conducted Integration testing for FICO, SD ,MM modules
 Manually tested the pricing configuration from SD side
 Tested the OTC (Order to Cash) and P2P ( Procure to Pay) functionality
 Performing Functional, Integration, System, and Regression Testing

Educational details
 Masters in Science, University of Texas at Arlington, USA, 2005
 Bachelors in Electronics Engineering, VTU, India, 2002