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FTTPSetupGuide-Superloop

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15 views

FTTPSetupGuide-Superloop

Uploaded by

dave.estevensub1
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
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FTTP Setup Guide

You can setup your NBN equipment and Router with the simple steps below
once your service is activated and we have notified you of the activation.
STEP 1 – Locating the NBN Connection point in your home.
You will need to locate your NBN connection point, which is a white box that is mounted on a wall
somewhere inside your home.

STEP 2 – Connecting the Router to NBN box.


You will need to plug your router into your NBN connection box to connect to your internet service.
a) To connect your router to your NBN box, remove the cover on
the box to access the ports on the bottom. Press the two clips on
either side and lift the cover at an angle (as shown below) to
remove it.
b) If your NBN connection box is correctly plugged into the power
socket you should notice the POWER and OPTICAL lights turn
solid green. If you have an optional battery backup unit
installed, the ALARM button may also be green. If the optical
light on your NBN connection box remains red or is off, please
contact us.
c) Now, take your router’s power supply cable and use it to
connect your router’s power port to an electrical outlet. Switch
the power point on. Take the included yellow ethernet cable
that came with your router and plug one end into the yellow
port marked UNI-D 1 on the bottom of the NBN connection box.

ROUTER SETUP 1
d) Plug the other end of this yellow ethernet cable into the red WAN port on the back of your
router.

STEP 3a – Configuring the Router (Supplied by Us)


If you are using router supplied by us, they are preconfigured to the plug and play, (For EERO you
would need to download an app and set it up from there),just follow the below steps for the router you
have opted, if you have factory reset your router then you will need to follow the Step 3b to manually
configure your router.
You’ll now be able to access Wi-Fi when the “Internet” light on the front of your router is flashing.
Your router will begin broadcasting Wi-Fi as soon as it is plugged into power, turned on and has
finished booting up. You can then connect your devices such as computers, phones, and tablets via
Wi-Fi. Your router will broadcast a 2.4GHz network and a 5GHz network. We recommend connecting
to the standard 2.4GHz option for a more reliable and consistent Wi-Fi connection.
The router’s Wi-Fi name and password are printed on the back of the router and respectively labelled
as:

• SSID
• SSID Security (This is your Wi-Fi Password)

(Below is for illustration purposes only, your Wi-Fi password and username will be different and will be
on the back of the router we send you)

The image is an example of where and how the information will be looking on your Router, for your
specific SSID and Security please find the sticker on your router.

STEP 3b – Configuring your BYO router.


Alternatively, if you are using your own router you may need to configure your router to work with our
service.

1. Reboot your modem once connected to NBN connection device and wait for 2 mins for it to
connect to the internet.
2. You’ll know your internet is ready to use when the “Internet” light on the front of your modem
is flashing and you are ready to connect your Wi-Fi devices using SSID and Security code given
on your Modem.
3. If the internet is not working or light is flashing orange or red, please reboot your router and
follow the below steps:

ROUTER SETUP 2
a. Once you have connected your device to your BYO router, open the web browser on
your connected device and type in your router’s default gateway/admin IP address in
the address bar. This will be printed on the bottom or back of your router depending
on the make and model. Some of the most common addresses are 192.168.1.1,
192.168.20.1, 10.1.1.1 and 10.0.0.138. The IP gateway address for your router will
typically be printed on the bottom or back of your device.

b. Once you have accessed the gateway of your router, you may see a login page. If
there’s a username or login field, the default username will almost always be admin (it
may even already be filled in). The default password is typically admin or password, or
the default will be on the router label as well.
If you can’t log in with these settings, please check the manufacturer’s website for your
BYO router’s default login settings. If your BYO router is secondhand or you have used
it previously, it may have custom login details set.
In this case, you can factory reset the router to return it to the default settings.
c. From here, it gets a little tricky to offer general advice for all BYO routers. The layout of
router settings pages can vary greatly for each different device depending on the make
and model. If you get stuck or it is not clear where you should change your internet
settings, you need to check the manufacturer’s website for support information.
d. Ideally, your router will have a Setup Wizard or Quick Setup section that will run
automatically the first time you log in to the settings, or there’ll be a fairly obvious
button to launch it.
e. The Setup Wizard or Internet Settings section should run you through entering the
required connection settings, step by step. The most important settings are the
following:
i. Encapsulation or Connection Type – MUST BE SET TO IPOE
ii. Connection Mode/Access Type/Service Type – MUST BE SET TO
INTERNET/WAN
f. After completing the Setup Wizard or Internet Settings section Click Apply or Save
the Settings and give the router some time. Some routers reboot automatically after
every new configuration, while others simply need a few minutes to apply the settings.
g. Take a look at the lights on your router. Most should now be green, blue, purple or
another “positive” colour. Many routers have lights that flash to indicate connection
activity, so you shouldn’t be concerned if any lights are flashing unless the
manufacturer’s support information specifically advises that flashing lights indicate a
problem.
h. Hop on one of your computers or Wi-Fi devices and try to visit a website. If it works,
your NBN internet is up and running. If you have issues connecting, please contact us
for further assistance.

ROUTER SETUP 3

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