Soumya Sharma
Client Services / Talent Acquisition
[email protected] 91+9826400117 https://www.linkedin.com/in/soumyasharmadavv/
Client Service Associate and Talent Acquisition Professional with of experience in delivering exceptional
client support and managing full-cycle recruitment. Skilled in sourcing, screening, and placing top talent
while fostering strong client relationships. Known for strong communication, problem-solving, and the
ability to drive both client satisfaction and recruitment success.
Experience
TalentBot Technologies Jan 2024 - Till date
Client Services Associate
1.Client Relationship Management
Successfully placed 15 candidates with multiple clients and niche tech stacks
Generated a revenue of 25 lakhs in 9 months..
Serve as the primary point of contact, building and maintaining strong client relationships.
Understanding and addressing client needs requirements about open positions as well as budgets
on those position.
Address and resolve inquiries, issues, and complaints promptly both from the team and from the
client.
Collaborate internally with the teams to ensure timely and accurate solutions.
2. Order and Service Management
Process profiles in the given TAT in orders to manage timely delivery while ensuring accuracy and
timely fulfilment of the client’s needs.
Maintain organized records of the profiles shared and the current status of each and every
candidate through the use of the Application tracking system set in place.
3. Client Reporting & Follow-up
Providing regular updates to clients on the profiles shared and the pending updates on them.
Attending Client meetings to understand the new requirements and the urge of each of them and
discussing on the future projections.
Share client feedback with internal team to enhance service quality and rectify the misses from
our side and avoid the same in future.
4. New Client Onboarding & Retention
Understanding new clients and the nature of their business and also there working style for
ensuring a smooth start.
Develop strategies to retain clients, addressing their evolving needs and concerns.
Travclan Mar 2023- Jan 2024
Operations Associate
Successfully built and nurtured strong client relationships, ensuring high levels of customer
satisfaction and efficient issue resolution.
Demonstrated expertise in optimizing supply chains, including effective inventory management,
procurement, and cost-reduction strategies through supplier coordination.
Proven ability to negotiate and establish favorable vendor agreements, resulting in cost-effective
supplier contracts and enhanced supplier performance.
Accomplished in sales management, with a track record of developing and implementing effective
sales strategies, consistently achieving sales quotas, and conducting comprehensive market
analysis.
•Proficient in multifaceted operations, from quoting to destination management, with a focus on
process optimization, problem-solving, and the utilization of lead management systems for
efficient customer engagement and conversion
Education
High School 2018
St. Raphael Higher Secondary School
International Institute Of Professional Studies, DAVV 2021
Bachelor of Business Administration
GPA : 9.1
National Institute of Tourism and Hospitality and Management 2023
Master’s of Business Administration ( T&H)
GPA : 8.71
Certification
Indian Institute of Management Kozhikode - IIMK
HR Analytics and Management
Skills
Excel - Strong Excel (Visual Basic/ pivot tables, charts), lookup(VLOOKUP, HLOOKUP &
XLOOKUP), COUNTIF....
MS Office:- PPT, Share point, MS Word
Strong ability to multi-task and handling multiple projects at the same time
Ability to interact with senior management, convey actionable information in a clear,
concise manner
Excellent interpersonal, communication and relationship management skills
Successful working in a team environment as well as Independently
Ability to follow instructions and deliver quality results
Basics of tableau
Leadership Problem-solving
Team Work Creativity
Communication Skill Time Management
Conflict Resolution Active Listening
