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Telephone expressions

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Teacher Monica
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20 views4 pages

Telephone expressions

Uploaded by

Teacher Monica
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Telephone expressions

●​ Hello / Good morning / Good afternoon


...
●​ This is John Brown speaking
Making contact :
●​ Could I speak to ......... please?
●​ I'd like to speak to ..... .....
●​ I'm trying to contact ..........

●​ I'm calling from Tokyo / Paris / New


Giving more York / Sydney ...
information:
●​ I'm calling on behalf of Mr. X ...

●​ X speaking.
Taking a call :
●​ Can I help you?
●​ Who's calling please?
●​ Who's speaking?
Asking for a
●​ Where are you calling from?
name /
information : ●​ Are you sure you have the right
number / name?

●​ Hold the line please.


Asking the ●​ Could you hold on please?
caller to wait :
●​ Just a moment please.

●​ Thank you for holding.


●​ The line's free now ... I'll put you

Connecting : through.
●​ I'll connect you now / I'm connecting
you now.
●​ I'm afraid the line's engaged. Could
you call back later?
●​ I'm afraid he's in a meeting at the
moment.
●​ I'm sorry. He's out of the office today.
/​
He isn't in at the moment.

Giving negative ●​ I'm afraid we don't have a


information : Mr./Mrs./Ms/Miss. ... here
●​ I'm sorry. There's nobody here by that
name.
●​ Sorry. I think you've dialled the wrong
number./​
I'm afraid you've got the wrong
number.

●​ The line is very bad ... Could you


speak up please?

Telephone ●​ Could you repeat that please?


problems : ●​ I'm afraid I can't hear you.
●​ Sorry. I didn't catch that. Could you
say it again please?
●​ Can I leave / take a message?
●​ Would you like to leave a message?
●​ Could you give him/her a message?
●​ Could you ask him/her to call me
Leaving /
Taking a back?
message : ●​ Could you tell him/her that I called?
●​ Could you give me your name please?
●​ Could you spell that please?
●​ What's your number please?

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