Vicky Tyagi
PROFESSIONAL SUMMARY
Highly organized and detail-oriented Implementation specialist with 5 years of experience with high focus on team coordination and leadership to
provide a productive and quality- driven environment at all times. And work hard with full dedication for the achievement of organization
objective enhancing my skill and knowledge and ready to learn new things.
ACADEMICS
QUALIFICATION INSTITUTE BOARD/UNIVERSITY YEAR %/CGPA
MBA Lovely Professional University, Phagwara Lovely Professional University 2020 7.6 CGPA
B. Com Smt. Aruna Asaf Ali Govt. College, Kalka Kurukshetra University 2018 74.9%
XII Noble Public School, Gajraula CBSE 2012 82%
X St. Andrews High School, Hyderabad Andhra board (SSC) 2011 73%
Skills:-
Strong Presentation skills
Conflict Resolution
Medical Terminology Knowledge
Product Knowledge
Business Relationship Management
Planning and Development
Independent Judgment and Decision Making
Promote Positive behavior
WORK EXPERIENCE
IMPLEMENTATION SPECIALIST - OPERATIONS Jan 2024 - Till date
Onboarding the Clients and maintain large number of client relationships to ensure they stick to platform for
long term, and prevent client’s churns.
Ensure seamless experience for Clients on SAAS - ERP platform Connect2Clinic with timely resolution of all
queries and concerns.
CONNECT2CLINIC Clients backed view on the platform and digital engagement and suggest further improvements.
(ALKEM Ensure Connect2Clinic platform awareness among all clients and offer quick issue resolution
LABORATORIES) Managing clients outreach campaigns, conducting demos to clients and their staff virtually or
physically as needed.
Understanding clients’ profiles (importance of clients, tech savviness, compliance demographics etc.) and the
challenges and address then at product and process level to drive usage to ensure high recall.
Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics.
Assist product team to understand customer problems, reproduce them and fix them.
TEAM LEAD - OPERATIONS Apr 2021- Sep 2023
Handling Clients Management and Doctors management for specialties like General surgery, ENT, Plastic
surgery ETC.
Managing daily compliance and happy index through SAAS Based product of EMR and EHR.
Checking on the daily schedules of clients and Administration of the Clients.
PRISTYN CARE (GHV Resolve problem, Improve Operations, and Provide exceptional service.
HEALTHCARE PVT LTD) Communicating Goals and Targets with the team and Managing them.
Training of the clients for Electronic Medical Record system (EMR) and Electronic Health Record (EHR)
Anticipation of new Requirement for Business and deliver the same.
Collaboration with Management to know business challenges and work on solutions.
Selection, Hiring and managing for training of new on boarded Doctors, Strong negotiation with doctors.
CUSTOMER SUCCESS MANAGER Oct 2019- Sep 2020
Meeting with the Clients and resolving the problems related to SAAS Based Product called Smart assistance
and Smart dispensary service which provides through Medtrail Technology pvt. Ltd.
Responsible for developing Clients relationships that promote retention and loyalty. Resolving the issue related to
smart Assistance and Smart dispensary through EMR and smart application provides the Clients the power to
MEDTRAIL digitalize handwritten prescriptions
TECHNOLOGIES PVT. Handling and providing technical support to Clients with the goal to keep Clients satisfied with the business’s
LTD products smart assistance and smart dispensary.
Identifying & developing new leads from new and existing accounts, coordinating first kick-off meetings,
reviewing client’s requirements, identifying business capabilities for designing resolution.
Notifying process problems and challenges to sales and marketing departments and maintaining brand
relationships with sales and marketing teams and clients effectively.
Updating and documenting all activities for new accounts into systems inaccurate and timely manner to track
activities for future references.
ANALYST – OPERATIONS June 2016- Dec 2016
Handling the Customer vertical department of US based company ‘Comcast Corporation’. And
Solving the problems related to Comcast packages through Chat process.
ECLERX SERVICE LMT
Passing needful information to customers through chat with them about internet, TV packages and on
changing dynamics in the market, and advising on right funds as per nature of their overall requirements.
ARTICLE ASSISTANT Apr 2017- Jan 2018
Connecting with the clients and solving there problems related GST, ITR, and TDS related issues
CA ASHOK JINDAL AND Handlingthe balance sheets issues of corporate companies and small firms as well
ASSOCIATES Manage with book keeping and journal entries of customer companies
INTERNSHIP (45 Days )
ITC LIMITED, Handling of Purchase orders, Connecting with the suppliers of ITC Kakatiya for providing good quality
HYDERABAD products in cost effective price. Also handled the inventorydepartment for good qualityproducts.
AWARDS
Iron Pillar Award during work in Pristyn care (GHV Healthcare Pvt Ltd), Aug 2022
Star Performer Award during work in Pristyn care (GHV Healthcare Pvt Ltd), Sep 2021
Appreciation Letter during internship of 45 days in ITC Kakatiya, Hyderabad, July 2019
Best Employee Award ( SPOT Award) during work from Eclerx Service LMT, September 2016
CERTIFICATIONS & COMPUTER KNOWLEDGE
DEPLOMA IN Completed a Six Months course course which focused on basics of computer like MS word, MS excel, MS
COMPUTER power point and Tally .09, August 2015
APPLICATION
Completed Four week course on Leadership course which focused on Leadership Quality, leadership
LEADERSHIP, NPTEL Functions, and challenging ranging from strategies execution, to inspiring people, to maintain an ethical
approach, September 2018
INFORMATION Completed One month of Information Technology Program from Indian Institute of Chartered Accountancy,
TECHNOLOGY which focused on Tally .09, Journal entries, MS office, February2017
PROGRAME, ICAI
PERSONAL DETAILS
Hindi
LANGUAGE English
Telugu
ADDRESS House No 344, Sector 14, Vasundhara , Ghaziabad, UP - 201012
DECLARATION:
Ihereby declare that the above mentionedinformation is correct to the best of my knowledge and Ibear the responsibility for the correctness of the
above mentioned particulars.
DATE:
PLACE:
