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Effective Problem Solving and Decision Making Skills

Great Problem solving techniques

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Amulioto Elijah Muchelle
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25 views

Effective Problem Solving and Decision Making Skills

Great Problem solving techniques

Uploaded by

Amulioto Elijah Muchelle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Effective Critical Thinking,

problem solving and


Decision- Making Skills

Most supervisors, managers and


leaders are not even aware of the
game they are in.
z Learning Objectives
To develop and improve your skills to:
1. Cultivate a leadership mindset that makes and executes decisions,
empowers, inspires, and challenges others.
2. Translate decisions for stronger team performance alignment.

3. Make better decisions under pressure.

4. Influence individuals across the organization.

5. Better understand how one’s leadership actions impact business


results
z

Who Would
You Save
First?
z
z
z
z

A true leader has the confidence to stand


alone, the courage to make tough
decisions, and the compassion to listen to
the needs of others.
z

In decision
making…HOPE is
not a strategy.
z
Presentation Overview

▪ Importance of effective decision


making
▪ Kinds of decision makers
▪ Problems in effective decision
making
▪ Improving your decision-making
skills
z
▪ Entrepreneur: Being a manager is like running your own
small business. One must think like an entrepreneur in
terms of solving problems, thinking of new ideas that
could move your team forward, and more.

▪ Disturbance Handler: there will be disturbances along


the way during any kind of project or task that involves
more than one person. Its important to get back on track

▪ Resource Allocator: It is your job to best use what you


have available in order to get the job done and meet
your defined goals and objectives.

▪ Negotiator: Getting everyone to buy in to the overall


goal and vision for a project likely will mean negotiating
with individual team members to get them to adopt a
role that suits their skills and personal development
goals.
z

Good decision making is a vital part of good


management because decisions determine
how the organization solves problems,
allocates resources, and accomplishes its
goals.
z
TERMINOLOGIES
▪ Critical thinking – the ability to question philosophically and
exercise careful judgement when evaluating a situation.
▪ Decision: a conclusion or resolution reached after
consideration
▪ Problem solving: a process whereby a dilemma is identified
and corrected.
▪ Creativity: intellectual inventiveness.
z
Decision making can be regarded as the mental
processes resulting in the selection of a course of
action among several alternatives. Every decision
making process produces a final choice. The
output can be an action or an opinion of choice.

Decision making is the process of making a choice


between a numbers of options and committing to a
future course of actions
z
Decision and Decision Making

• A decision is a choice made between two or more


available alternatives.
• Decision Making is the process of examining your
possibilities options, comparing them, and choosing
a course of action.
z
‘Making’

▪ The act or process of forming, causing,


doing, or coming into being.

▪ A process or means of advancement or


success.
z
Decision Situation Levels

▪ Certainty: the manager has perfect knowledge of all the information needed to
make a decision. This condition is ideal for problem solving. The challenge is
simply to study the alternatives and choose the best solution.

▪ Risk: the manager lacks complete information. This condition is more difficult. A
manager may understand the problem and the alternatives, but has no
guarantee how each solution will work

▪ Uncertainty: When information is so poor that managers can't even assign


probabilities to the likely outcomes of alternatives, the manager is making a
decision in an uncertain environment.

▪ Ambiguity: ambiguity effect describes how we tend to avoid options that we


consider to be ambiguous or missing information
z
Decision Responsibility and
Accountability

Accountability in decision-making is the


ability to accept responsibility for actions,
decisions, and their outcomes. It involves
recognizing that choices have consequences,
and being responsible for those
consequences.
z Types of Decisions
Management decisions typically fall into one of two categories:
programmed and nonprogrammed.
▪ Programmed decisions made in response to a situation that has
occurred often enough to enable managers to develop decision rules
that can be applied in the future. Programmed decisions are made in
response to recurring organizational problems.
▪ Nonprogrammed decisions are a choice made in response to a
situation that is unique, is poorly defined and largely unstructured,
and has important consequences for the organization. Many
nonprogrammed decisions, are related to strategic planning because
uncertainty is great and decisions are complex.
z

In any moment of decision the best thing you can


do is the right thing, the next best thing is the
wrong thing, and the worst thing you can do is
nothing
President Roosevelt
z
Recognize the problem and
z
the need for a decision

Identify the objective of


the decision
The
Decision-Making
Process
Gather and evaluate data
and diagnose the situation

List and evaluate


alternatives
z Select the best course of action

Implement the decision


The
Decision-Making
Process
Gather feedback

Follow up
z

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