User guide

S24D60* S27D60* S32D60*

S24D60*U S27D60*U S32D60*U
S27D70* S32D70*
S27D80* S32D80*
S27D80*U S32D80*U
(Singapore only: S24D600EAE / S27D600EAE / S32D600EAE / S24D604UAE / S24D600UAU / S27D604UAE / S27D600UAU / S32D604UAE / S27D700EAE / S32D700EAE / S32D701EAE / S27D800EAE / S32D800EAE
/ S27D804UAE / S32D804UAE)
(Saudi Arabia only: S24D606EAM / S27D606EAM / S32D606EAM / S24D600UAU / S27D600UAU / S32D604UAM / S27D706EAM / S32D706EAM / S32D707EAM / S32D806EAM / S32D806UAM)

The colour and the appearance may differ depending on the product, and the specifications are subject
to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.
Table of contents

Before Using the Product Connecting and Using a Source Device Menu
Safety Precautions 4 Read below before connecting the product. 18 Picture 27
Electricity and Safety 4
Ports 19 Eye Care 31
Installation 5
Operation 6 Connecting and Using a PC 20 PIP/PBP 31
Connection Using the HDMI Cable 20
Cleaning 7 OnScreen Display 33
Connection Using an DP Cable 20
Correct posture to use the product 8 Connecting to headphones or earphones 20 System 33
Connecting the Power 20
Connecting the Product to a PC as a USB HUB 21 Support 36
Connection Using the USB Type-C Cable
Preparations (S24D60*U / S27D60*U / S32D60*U /
S27D80*U / S32D80*U models only.) 22
Installation 9 Installing the Software
Connecting an External Monitor (S24D60*U /
Attaching the Stand 9
S27D60*U / S32D60*U models only.) 22 Easy Setting Box 38
Separating the stand neck from the stand base 10
Connection Using an DP Cable 22 Restrictions and Problems with the Installation 38
Precautions for moving the product 10
Checking the space around the product 11 DP Out (S24D60*U / S27D60*U / S32D60*U System Requirements 38
Adjusting the Product Tilt and Height 11 models only.) 23
Driver Installation 38
Rotating the Product 13 DP Out (MST/SST) Function Implementation 23
Anti-theft Lock 14
Tidying Up the Cables 26
Wall Mount Kit Specifications (VESA) 15
Setting Optimum Resolution 26
Control Panel 16
List of graphic cards supporting HDR10 26
Direct Key Guide 17

2
Table of contents

Troubleshooting Guide Appendix

Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to
Customer Service Centre 39 Customers) 48
Product diagnosis (Screen issue) 39 Not a product defect 48
Checking the Resolution and Frequency 39 A Product damage caused by customer's fault 48
Check the following. 39 Others 48

Q&A 42 TCO CERTIFIED 49

Say hello to a more sustainable product 49
Product warranty information 49
Software updates 49
Specifications
General 43

Standard Signal Mode Table 45

3
 Before Using the Product

Safety Precautions Electricity and Safety

Warning A serious or fatal injury may result if instructions are not followed. Warning
Personal injury or damage to properties may result if instructions are •• Do not use a damaged power cord or plug, or a loose power socket.
Caution not followed. •• Do not use multiple products with a single power socket.

•• Do not touch the power plug with wet hands.

CAUTION
•• Insert the power plug all the way in so it is not loose.
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
•• Connect the power plug to a grounded power socket (type 1 insulated devices only).
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
•• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
object.
This symbol indicates that high
voltage is present inside. It is •• Do not place the power cord or product near heat sources.
AC voltage: Rated voltage marked
dangerous to make any kind of •• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
with this symbol is AC voltage.
contact with any internal part of this
product. Caution
This symbol indicates that this
•• Do not disconnect the power cord while the product is being used.
product has included important DC voltage: Rated voltage marked
literature concerning operation and with this symbol is DC voltage. •• Only use the power cord provided with your product by Samsung. Do not use the power cord with
maintenance. other products.
Class II product: This symbol indicates •• Keep the power socket where the power cord is connected unobstructed.
that a safety connection to electrical
Caution. Consult instructions for use: ‒‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
earth (ground) is not required. If this
This symbol instructs the user to
symbol is not present on a product •• Hold the plug when disconnecting the power cord from the power socket.
consult the user manual for further
with a mains lead, the product
safety related information.
MUST have a reliable connection to
protective earth (ground).

4
Installation Caution
•• Do not drop the product while moving.
Warning •• Do not set down the product on its front.
•• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT •• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
INSTALL THE PRODUCT NEAR HEAT SOURCES. the product is not protruding.
•• Keep the plastic packaging out of the reach of children. ‒‒ The product may fall and become damaged or cause an injury.
‒‒ Children may suffocate. ‒‒ Install the product only on cabinets or shelves of the right size.

•• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) •• Set down the product gently.
‒‒ The product may fall and become damaged or cause an injury. ‒‒ Product failure or personal injury may result.
‒‒ Using the product in an area with excess vibration may damage the product or cause a fire. •• Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
•• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or substances, extreme temperatures or a significant presence of moisture, or a place where
smoke. the product will operate continuously for an extended period of time) may seriously affect its
performance.
•• Do not expose the product to direct sunlight, heat, or a hot object such as a stove.
‒‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
‒‒ The product lifespan may be reduced or a fire may result. place.
•• Do not install the product within the reach of young children. •• Before assembling the product, place the product down on a flat and stable surface so that the
‒‒ The product may fall and injure children. screen is facing downwards.
•• Edible oil (such as soybean oil) may damage or distort the product. Keep the product away from oil •• In the same series, the colour can vary depending on the size.
pollution. And do not install or use the product in the kitchen or near the kitchen stove.

5
Operation •• Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (through the vent or input/output ports, etc).
‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign
Warning substances have entered the product. Then contact Samsung Customer Service Centre.
•• There is a high voltage inside the product. Never disassemble, repair or modify the product •• Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
yourself. product.
‒‒ Contact Samsung Customer Service Centre for repairs. ‒‒ Be sure to power off the product and disconnect the power cord when water or other foreign
•• To move the product, first disconnect all the cables from it, including the power cord. substances have entered the product. Then contact Samsung Customer Service Centre.

•• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord •• Do not use liquid fumigators containing chemicals, such as mosquito repellent or air freshener,
immediately and contact Samsung Customer Service Centre. around the product.

•• Do not let children hang from the product or climb on top of it. ‒‒ If steam comes in contact with the product surface or enters the product, it may cause stains or
malfunction.
‒‒ Children may become injured or seriously harmed.
•• If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Centre.
‒‒ Continued use can result in a fire or electric shock.
•• Do not leave heavy objects or items that children like (toys, sweets, etc.) on top of the product.
‒‒ The product or heavy objects may fall as children try to reach for the toys or sweets resulting in a
serious injury.
•• During a lightning or thunderstorm, power off the product and remove the power cord.

•• Do not drop objects on the product or apply impact.

•• Do not move the product by pulling the power cord or any cable.

•• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.

•• Do not lift or move the product by pulling the power cord or any cable.

•• Do not use or keep combustible spray or an inflammable substance near the product.

•• Ensure the vents are not blocked by tablecloths or curtains.

‒‒ An increased internal temperature may cause a fire.

6
Caution
Cleaning
•• Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
‒‒ Set the screen to power-saving mode or moving-picture screen saver when not using the nearby.
product for an extended period of time. ――Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
•• Disconnect the power cord from the power socket if you do not plan on using the product for an (Service fee will be charged.)
extended period of time (vacation, etc). Do not press the product screen with hands or other objects. There is a risk of damaging the screen.
‒‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage. ――Exercise care when cleaning as the panel and exterior of advanced LCDs are easily scratched.

•• Use the product at the recommended resolution and frequency. Take the following steps when cleaning.
‒‒ Your eyesight may deteriorate. 1 Power off the product and PC.
•• Do not hold the product upside-down or move it by holding the stand. 2 Disconnect the power cord from the product.
‒‒ The product may fall and become damaged or cause an injury. ――Hold the power cord by the plug and do not touch the cable with wet hands. Otherwise, an electric shock

•• Looking at the screen too close for an extended period of time can deteriorate your eyesight. may result.

•• Do not use humidifiers or stoves around the product. 3 Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
•• Rest your eyes for more than 5 minutes or look at distance objects for every 1 hour of product use.
clean.
•• Do not touch the screen when the product has been turned on for an extended period of time as it
‒‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
will become hot.
‒‒ Do not spray water or detergent directly on the product.
•• Store small accessories out of the reach of children.
4 Connect the power cord to the product when cleaning is finished.
•• Exercise caution when adjusting the product angle or stand height.
‒‒ Your hand or finger may get stuck and injured.
5 Power on the product and PC.
‒‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.
•• Do not place heavy objects on the product.
‒‒ Product failure or personal injury may result.
•• When using headphones or earphones, do not turn the volume too high.
‒‒ Having the sound too loud may damage your hearing.

7
Correct posture to use the product

Use the product in the correct posture as follows:

•• Straighten your back.

•• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen.

•• Keep your eyes directly in front of the screen.

•• Adjust the angle so light does not reflect on the screen.

•• Keep your forearms perpendicular to your upper arms and level with the back of your hands.

•• Keep your elbows at about a right angle.

•• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.

•• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

8
 Preparations

Installation

Attaching the Stand

――Before assembling the product, place the product down on a flat and stable surface so that the screen
is facing downwards.
――Disassembly is the reverse order of assembly.

1 As shown in the figure, remove the product and foam cushion, and then place the product on the
table with its front side facing the floor.

Check the direction of the arrow on the stand base. Align the direction of the arrow on the stand base
with the front direction of the stand neck, and then insert the stand neck from top to bottom.
Turn the stand neck clockwise to fasten it to the base. Lift the stand slightly and check that the PUSH Push the assembled stand into the main body in the direction of the arrow as shown in the figure.
button on the bottom of the base protrudes.
Confirm that the stand is tightly fastened. If has not been fully lowered, lower it while holding it
with your hand.

9
 4 Precautions for moving the product

Stand assembly is complete. Caution

Do not arbitrarily remove the panel film. If
not observed, the warranty service may be
restricted.
•• Hold the lower corners or edges of the •• Do not directly apply pressure on the screen.
product when moving it.
•• Do not hold the screen when moving the

Separating the stand neck from the stand base product.

Lift the assembled stand slightly and press the PUSH button on the bottom of the base. •• Do not hold the product upside down only by •• Do not press down on the product. There is a
While holding down the PUSH button, turn the stand neck anticlockwise to remove it. the stand. risk of damaging the product.

10
Checking the space around the product Adjusting the Product Tilt and Height
Make sure to have enough space for ventilation when placing the product. An internal temperature rise ――The colour and shape of parts may differ from what is shown. Specifications are subject to change without

may cause fire and damage the product. Maintain enough space around the product as shown in the notice to improve quality.
diagram when installing the product.
――The exterior may differ depending on the product. S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* / S32D80* /
S27D80*U / S32D80*U
S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* / S32D80* /
S27D80*U / S32D80*U
-2.0° (±2.0°) ~ 25.0° (±2.0°)
120.0 mm (±5.0 mm)
10 cm 10 cm

10 cm 10 cm

10 cm

S27D70* / S32D70* •• The product tilt and height can be adjusted.

•• Hold the top centre of the product and adjust the height carefully.
10 cm 10 cm
•• When adjusting the stand height, you may hear a noise. This noise is generated because of the
ball inside the stand slides when the stand height is adjusted. It is a normal noise and not a
malfunction of the product.
10 cm 10 cm

10 cm

11
S27D70* / S32D70* Caution

-2.0° (±2.0°) ~ 25.0° (±2.0°)

•• The product tilt can be adjusted.

•• Grasp the left and right sides of the monitor and adjust the swivel.
•• Hold the lower part of the product and adjust the tilt carefully.
•• Grasp the centre of the monitor and adjust the height.

•• Do NOT hold the stand moving part with your hand when leveling the screen. Your hand may get
hurt.

•• Do not put an object around the lower part of the product. The product or object may get damaged
when adjusting the product height.

After adjusting the product tilt and height, if the screen is not level, take the following actions.

-3˚

+3˚

•• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level.
(Be careful not to directly hold the LCD display.)

•• The monitor angle can be adjusted from -3° to +3°. (S27D70* / S32D70* models only.)

12
Rotating the Product S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* / S32D80* /
S27D80*U / S32D80*U
――The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.

S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* / S32D80* /

-30.0° (±3.0°) ~ 30.0° (±3.0°)
S27D80*U / S32D80*U

-92.0° (±2.0°) ~ 92.0° (±2.0°)

S27D70* / S32D70*

-3.0° (±2.0°) ~ 3.0° (±2.0°)

13
You can rotate your product as shown below.
Anti-theft Lock
1 2 3 ――An anti-theft lock allows you to use the product securely even in public places.
――The locking device shape and locking method depend on the manufacturer. Refer to the manuals provided
with your anti-theft locking device for details.

To lock an anti-theft locking device:

4 5 6

•• Be sure to fully extend the stand before rotating the product. 1 Fix the cable of your anti-theft locking device to a heavy object such as a desk.
•• If you rotate the product without fully extending the stand, the corner of the product may hit the 2 Put one end of the cable through the loop on the other end.
floor and get damaged. 3 Insert the locking device into the anti-theft lock slot at the back of the product.
•• When rotating the product, be careful not to damage the product by hitting the object or stand. 4 Lock the locking device.
‒‒ An anti-theft locking device can be purchased separately.
‒‒ Refer to the manuals provided with your anti-theft locking device for details.
‒‒ Anti-theft locking devices can be purchased at electronics retailers or online.

14
Wall Mount Kit Specifications (VESA)
――Install your wall mount on a solid wall perpendicular to the floor. Before attaching the wall mount to Wall mount bracket

surfaces other than plaster board, please contact your nearest dealer for additional information. If you Product
install the product on a slanted wall, it may fall and result in severe personal injury. Samsung wall mount
kits contain a detailed installation manual and all parts necessary for assembly are provided.
•• Do not use screws that are longer than the standard length or do not comply with the VESA C
standard screw specifications. Screws that are too long may cause damage to the inside of the
product.

•• For wall mounts that do not comply with the VESA standard screw specifications, the length of the Model name VESA screw hole specs (A * B) C Standard Quantity
screws may differ depending on the wall mount specifications. in millimetres Screw
•• Do not fasten the screws too firmly. This may damage the product or cause the product to fall, S24D60* / S24D60*U 100.0 x 100.0 6.8 ~ 8.8 mm M4 4
leading to personal injury. Samsung is not liable for these kinds of accidents. S27D60* / S27D60*U
•• Samsung is not liable for product damage or personal injury when a non-VESA or non-specified S32D60* / S32D60*U
wall mount is used or the consumer fails to follow the product installation instructions. S27D70* / S32D70*
S27D80* / S27D80*U
•• Do not mount the product at more than a 15 degree tilt.
S32D80* / S32D80*U
•• Standard dimensions for wall mount kits are shown in the table follow. ――Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.

15
Control Panel Parts Description
Use this multi-directional button to turn on the power or navigate
――The colour and shape of parts may differ from what is shown. Specifications are subject to change without menus.

notice to improve quality. This LED is power status indicator.

――You can turn on the product with the Power LED ――You can select the power LED operation to be enabled or disabled on
button, and then use the Function Key Guide. Function Key Guide
appears when the button is pressed while the product is On. the menu screen. ( → System → Power LED On)

To use the Function Key Guide, press the button when the screen
Function Key Guide
is turned on.
<Rear>
UP •• Custom Key is used to directly access the function set in Setup
Custom Key.
Custom Key •• Setup Custom Key
――Go to → System → Setup Custom Key and change the custom
LEFT RIGHT
key.

Source Changes the input source. A message will appear on the top left
PRESS(ENTER)
corner of the screen if the input source has been changed.
DOWN
Displays the main on-screen menu.
To enable or disable the menu lock, move to the next step (move
the button to the right) with the “Menu” displayed, and then
Menu push the button to the left for 10 seconds until the menu screen
disappears.
Power LED
If the menu lock is enabled, Brightness, Contrast, Eye Saver Mode,
Function Key Guide Volume and Information are available.

Power Off Turns off the product.

Custom Key Return Exits from the menu page.

Return

16
Direct Key Guide S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U

――On the Direct Key Guide screen, the following menu options appear when the product screen is switched Eye Saver Mode
on or the input source is changed.
Volume
S24D60* / S27D60* / S32D60* / S27D70* / S32D70* / S27D80* / S32D80*
Switch USB
Eye Saver Mode
Source
Volume
Features
Source
Eye Saver Mode Off
Features
――The Direct Key Guide screen shows if Eye Saver Mode is enabled. (Off, Low, High)

Eye Saver Mode Off ――When the product not displays the OSD menu, the button could be used as below.
•• UP: Adjust Brightness, Contrast, Eye Saver Mode.
――The Direct Key Guide screen shows if Eye Saver Mode is enabled. (Off, Low, High) •• DOWN: Adjust Volume, Mute.
――When the product not displays the OSD menu, the button could be used as below. •• RIGHT: Switch the USB source.
•• UP: Adjust Brightness, Contrast, Eye Saver Mode. •• LEFT: Adjust Source.
•• DOWN: Adjust Volume, Mute. •• PRESS(ENTER): Display Function Key Guide.
•• LEFT/RIGHT: Adjust Source.

•• PRESS(ENTER): Display Function Key Guide.

17
 Connecting and Using a Source Device

Read below before connecting the product.

1 Before connecting the product, check the shapes of both ports of the supplied signal cables and
the shapes and locations of the ports on the product and external device.

2 Before connecting the product, make sure you remove the power cords from both the product and
the external device to prevent damage to the product due to a short circuit or over current.

3 After all signal cables have been properly connected, connect the power cords back to the product
and the external device.

4 After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly.
――Connecting parts may differ in different products.
――Provided ports may vary depending on the product.

18
Ports Port Description
•• Connect to a USB device.
――The functions available may vary depending on the product model. The colour and shape of parts may •• Used to update the software.

differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to •• Connect to a USB device. These ports are enabled when a PC is connected to the
the actual product. port using a USB Type-B cable.
――S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* /
S32D80* / S27D80*U / S32D80*U models only.
•• These ports are enabled when a PC is connected to the port using a USB
Type-C cable.
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models only.

Connect to an audio output device such as headphones.

LAN If a PC is connected to the monitor using a USB Type-C cable, connect a LAN cable to
S24D60* / S27D60* / S32D60* this port to connect the PC to the network.
――Use Cat7(*STP Type) cable for the connection. (10/100 Mbps)
*Shielded Twisted Pair
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models only.

Connects to a source device using an HDMI cable.

S24D60*U / S27D60*U / S32D60*U

Connects to a PC using a DP cable.

Connects to another product using a DP cable.

――S24D60*U / S27D60*U / S32D60*U models only.

S27D70* / S32D70* Connects to a PC using a USB cable.

――This port can only connect to a PC.
――S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U / S27D80* /
S32D80* / S27D80*U / S32D80*U models only.

•• Connects to a source device using a USB Type-C cable. Compatible with a USB
S27D80* / S32D80* cable version 3.0.
•• The USB Type-C port can be connected to a notebook or mobile device for charging.
――Charging some mobile devices through the USB Type-C port may not be
supported depending on the mobile device specifications.
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models only.
S27D80*U / S32D80*U
Connect the power cord for product.

19
Connecting and Using a PC Connecting to headphones or earphones

Select a connection method suitable for your PC.

――If you connect a source device using a gender changer, the product may not work properly, depending on
the characteristics of the gender changer.

Connection Using the HDMI Cable ――Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable.
――The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type.

Connecting the Power

――It is recommended to use the HDMI cable provided as components. If not provided, be sure to use
authorised cable for HDMI cable connections. If you use a unauthorised HDMI cable, the image quality may
be degrade.

Connection Using an DP Cable

To use the product, connect the power cord to a power outlet and the port on the product.
――The input voltage is switched automatically.

――It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable
of 1.5 m or below.
――Use a VESA certified DP 1.2 cable or higher and its gender.

20
Connecting the Product to a PC as a USB HUB Use the product as a hub to connect the PC to a variety of devices or networks.
――Network connection through LAN is supported. (S24D60*U / S27D60*U / S32D60*U / S27D80*U /

Using the product as a hub, connect and use various source devices with the product at a time. S32D80*U models only)
――Port names and the number of ports may differ, depending on the model. ――With some PCs, network connection through LAN may not be supported.

Using the product as a hub, connect and use various source devices with the product at a time.
S24D60* / S27D60* / S32D60* / S27D80* / S32D80* ――To detect and start a USB device faster, connect the USB device to the , port on the
product. The read/ write rate will be affected by the USB device and your PC.
――For USB-related problems caused by OS, drive programmes or software, please contact relevant suppliers.
――With the launch of various USB devices on the market, we cannot guarantee that our products are matched
with all USB devices.
――For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.
――The company is not liable for problems or damages to an external device caused by using an unauthorised
cable for the connection.
――Some products do not follow the USB standard, and it may cause a malfunction of the device.
――Charging some mobile devices through the USB Type-C port may not be supported depending on the
mobile device specifications.
S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U

21
Connection Using the USB Type-C Cable (S24D60*U / Connecting an External Monitor (S24D60*U /
S27D60*U / S32D60*U / S27D80*U / S32D80*U models S27D60*U / S32D60*U models only.)
only.)

Connection Using an DP Cable

――Check the bandwidth of your USB Type-C cable whether it is available. The output may not be adequate
depending on the cable specification and condition.
――Do not quickly connect or disconnect the connector and power cord, because it requires some time.
――Due to the compatibility issue, the function may not be available when any Thunderbolt device is
connected using a cable.
――When charging with a USB Type-C cable, malfunction may occur depending on the device type. In this case,
use the provided charger or consult the manufacturer of the device.
――Charging some mobile devices through the USB Type-C port may not be supported depending on the
mobile device specifications.

22
DP Out (S24D60*U / S27D60*U / S32D60*U DP Out (MST/SST) Function Implementation
models only.)
Connecting a PC via DisplayPort
Select the input signal to output to the next monitor and the output mode to simplify the connection
and control of displaying devices. PC Monitor 1 Monitor 2
――Before selecting the MST mode for DP Out, make sure that the device supports MST (Daisy Chain)/HBR3
(High Bit Rate). Incorrect settings may lead to black screen or inconsistency between the actual output
mode and the selected output mode. If a black screen occurs, change the DP Out output mode. Screen A Screen B
――MST connection guarantees normal operation of up to two monitors, whereas SST connection guarantees MST
DP Cable DP Cable
normal operation of up to four monitors.
――DP Out (MST/SST) connection supports the following models only: S24D60* / S27D60* / S32D60* /
S24D60*U / S27D60*U / S32D60*U. If other monitor models are connected using DP Out (MST/SST), those OSD → DisplayPort:MST OSD → DisplayPort:MST
monitors may not operate normally.
PC Monitor 1 Monitor 2
•• MST/SST: A technology used for connection and driving of multi-stream display signals.
‒‒ MST: Stands for Multi-Stream Transport. Can transport multiple video and audio streams, but
needs the support of both the drive capacity of the graphics card and the resolution of the
Screen A Screen A
monitor. SST
DP Cable DP Cable
‒‒ SST: Stands for Single Stream Transport. Can transport only a combination of a single video
stream and a single audio stream.
•• DP Out mode: 4 modes OSD → DisplayPort:SST OSD → DisplayPort:SST
USB Type-C:MST
•• Make sure that the graphics card supports the MST (Daisy Chain) function. To check this, visit the
USB Type-C:SST
website of the graphics card manufacturer.
DisplayPort:MST
•• The output mode of DP Out varies with the settings of DisplayPort Ver. When DisplayPort Ver. is set
DisplayPort:SST
to 1.1, DP Out only supports SST.

•• When connecting a PC using DP cable, you must set DP Out mode to "DisplayPort: MST (SST)" on
the OSD menu. (OSD – System – DP Out - DisplayPort:MST/DisplayPort:SST)

•• Because of the bandwidth limit of DisplayPort Ver. 1.4, up to two 2560 x 1440 @ 100 Hz monitors
can be connected and used. But this specification may vary depending on the cable used and the
performance of the graphics card.

23
•• When this function is available, the following may occur: flashing screen or black screen, which Connecting a PC via USB Type-C port
depends on the type of the previous device used and the quality of the cable used. Try to use a
Samsung branded cable, and visit the website of the graphics card manufacturer to check and
PC Monitor 1 Monitor 2
update its driver with the latest version.

•• A Samsung branded cable is recommended.

•• To use the DP Out feature, set all monitors to the same mode (e.g., monitor 1: SST – monitor 2: SST / Screen A Screen B
MST USB Type-C DP Cable
monitor 1: MST – monitor 2: MST). Cable

•• The HDR feature is not supported in MST mode.

――Turn off the HDR feature before entering MST mode.
OSD → USB Type-C:MST OSD → USB Type-C:MST

PC Monitor 1 Monitor 2

Screen A Screen A
SST USB Type-C DP Cable
Cable

OSD → USB Type-C:SST OSD → USB Type-C:SST

•• Make sure that the graphics card supports the MST (Daisy Chain) function. To check this, visit the
website of the graphics card manufacturer.

•• When connecting a PC using USB Type-C cable, you must set DP Out mode to "USB Type-C: MST
(SST)" on the OSD menu. (OSD – System – DP Out - USB Type-C:MST/USB Type-C:SST)
――The quantity of available monitors may vary depending on the cable used and the performance of the
graphics card.

•• When this function is available, the following may occur: flashing screen or black screen, which
depends on the type of the previous device used and the quality of the cable used. Try to use a
Samsung branded cable, and visit the website of the graphics card manufacturer to check and
update its driver with the latest version.

•• A Samsung branded cable is recommended.

24
•• To use the DP Out feature, set all monitors to the same mode (e.g., monitor 1: SST – monitor 2: SST / When the MST function is not supported
monitor 1: MST – monitor 2: MST).
1 Make sure that the cable is connected correctly and DP Out mode is set correctly on the OSD menu.
•• The HDR feature is not supported in MST mode. Refer to DP Out (MST/SST) Function Implementation.
――Turn off the HDR feature before entering MST mode.
2 Make sure that the graphics card can support the MST (Daisy Chain) function. To check this, visit
the website of the graphics card manufacturer.

3 When DisplayPort Ver. is set to 1.1, DP Out only supports SST for the DP source.
4 Check and ensure the following setting: Right-click the Windows desktop → Click Screen
resolution (or click Display settings for Windows 10). Make sure that MST is enabled: Check if the
Multiple displays list is set to "Extend these displays". If a different value is set, change to "Extend
these displays".

Windows 7

Windows 10

25
Tidying Up the Cables Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
1
1
2
1 the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum
setting.
――If the optimum resolution is not selected, the message will appear up to three times for a specified time
even when the product is turned off and on again.
――If you want to set the optimum resolution for your computer. Please refer to (Q&A) → “How can I change the
resolution?”

Connect the corresponding cables. Pull the right side of the HOLDER-STAND
CABLE to remove from the stand. The left side List of graphic cards supporting HDR10
of the HOLDER-STAND CABLE can be damaged
when pulled forcibly. HDR10 is accessible only on Windows 10 systems equipped with graphic cards that support Play Ready
3.0 Digital Rights Management (for protected HDR content). Use graphic cards listed below for HDR10.
31 •• NVIDIA GeForce 1000 series or higher

•• AMD Radeon™ RX 400 series or higher

•• Intel UHD Graphics 600 series or higher

――Graphic cards that support hardware-accelerated 10-bit video decoding for HDR video codecs are
recommended.

Put both cables in the cable holder on the

stand (HOLDER-STAND CABLE) to organise
the cables, as shown in the figure.
Assembly is complete.

26
 Menu
Function Key Guide →

――The functions available may vary depending on the product model. The colour and shape of parts may
2nd Description
differ from what is shown. Specifications are subject to change without notice to improve quality.
Picture Mode •• RPG: This mode is optimised for 3D graphics and instant
messaging on the RPG (Role Playing Game) game screen.

•• RTS: Increase the colour temperature and contrast ratio to

Picture improve visibility of the RTS (Real-Time Strategy) screen and
minimap.

•• FPS: Increase the brightness of darker areas of the FPS (First-

2nd Description
Person Shooter) game screen. This mode increases visibility of
Picture Mode This menu provides an optimum picture quality suitable for the your enemies during a FPS (First-Person Shooter) game.
environment where the product will be used.
――This menu is not available when Eye Saver Mode is enabled. •• Sports: Obtain the brightness and sharpness of monitors
suitable for enjoying sports contents.
――This menu is not available when PIP/PBP Mode is enabled.
•• Original: Obtain the pure picture quality of contents without
In PC mode
colour enhancement.
•• Entertain: Obtain the clear and vivid picture quality with colour
•• Custom: Customise the contrast and brightness as required.
enhancement.

•• Graphic: Obtain the quality of Image contents without colour

enhancement.

•• Eco: This screen is provided to save energy.

•• Game Standard: Obtain a picture quality suitable for playing

games.

27
2nd Description 2nd Description
Picture Mode In AV mode Picture Mode •• RTS: Increase the colour temperature and contrast ratio to
When the external input is connected through HDMI, DP, USB Type-C improve visibility of the RTS (Real-Time Strategy) screen and
and PC/AV Mode is set to AV, Picture Mode has eleven automatic minimap.
picture settings (Dynamic, Standard, Eco, Movie, Game Standard, •• FPS: Increase the brightness of darker areas of the FPS (First-
FPS, RTS, RPG, Sports, Original and Custom) that are preset at the Person Shooter) game screen. This mode increases visibility of
factory. You can activate either Dynamic, Standard, Eco, Movie, your enemies during a FPS (First-Person Shooter) game.
Game Standard, FPS, RTS, RPG, Sports, Original or Custom. You can
•• Sports: Obtain the brightness and sharpness of monitors
select Custom which automatically recalls your personalised picture
suitable for enjoying sports contents.
settings.
――Supported ports may differ, depending on the product. •• Original: Obtain the pure picture quality of contents without
colour enhancement.
•• Dynamic: Select this mode to view a sharper image than in
Standard mode. •• Custom: Select this mode when you want to adjust the image
according to your preferences.
•• Standard: Select this mode when the surroundings are bright.
――The input source is 480p, 576p, 720p or 1080p and product can
•• Eco: This screen is provided to save energy. display normally (Not every model can support all of these signals.).
•• Movie: Select this mode when the surroundings are dark. This Brightness You can adjust the general brightness of the picture. (Range: 0~50)
will save power and reduce eye fatigue.
A higher value will make the picture appear brighter.
•• Game Standard: Obtain a picture quality suitable for playing ――This menu is not available when Eye Saver Mode is enabled.
games.
Contrast Adjust the contrast between the objects and background. (Range:
•• RPG: This mode is optimised for 3D graphics and instant 0~50)
messaging on the RPG (Role Playing Game) game screen.
A higher value will increase the contrast to make the object appear
clearer.
――This menu is not available when PIP/PBP Mode is enabled.

28
2nd Description 2nd Description
Sharpness Make the outline of objects more clear or blurry. (Range: 0~20) Color Tone Select a colour tone that best suits your viewing needs.
A higher value will make the outline of objects clearer. ――This menu is not available when Eye Saver Mode is enabled.
――This menu is not available when PIP/PBP Mode is enabled. ――This menu is not available when PIP/PBP Mode is enabled.

Color Adjust the colour saturation levels. Colour saturation intensifies as White Balance Adjust the colour temperature of the picture so that white objects
the value nears 50. appear brighter.
――This menu is not available when Eye Saver Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled.
――This menu is not available when PIP/PBP Mode is enabled. ――This menu is not available when PIP/PBP Mode is enabled.

Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values Red
intensifies the saturation of red and green colours. Adjust the red saturation level. Values closer to 50 mean greater
――This menu is not available when Eye Saver Mode is enabled. intensity for the colour.
――This menu is not available when PIP/PBP Mode is enabled.
Green
Contrast Enhancer Automatically balance the contrast to prevent excessive differences Adjust the green saturation level. Values closer to 50 mean greater
between bright and dark areas. intensity for the colour.
•• Off / Low / High Blue
――This menu is not available when Eye Saver Mode is enabled. Adjust the blue saturation level. Values closer to 50 mean greater
――This menu is not available when PIP/PBP Mode is enabled. intensity for the colour.

HDR Tone Mapping Automatically adjusts the brightness with tone mapping processing Reset
according to HDR content information. Restore the white balance settings to the default values.
――This menu is not available when Eye Saver Mode is enabled.
Gamma Adjust the middle level of luminance.
――This menu is not available when PIP/PBP Mode is enabled. ――This menu is not available when Eye Saver Mode is enabled.
――This menu is not available when PIP/PBP Mode is enabled.

29
2nd Description 2nd Description
Shadow Detail Adjust the brightness of dark images. Black detail increases as the Response Time Accelerate the panel response rate to make video appear more vivid
value nears 5. and natural.
――This menu is not available when Eye Saver Mode is enabled. ――Use Standard mode when not playing a video or game.
――This menu is not available when PIP/PBP Mode is enabled. ――This menu is not available when PIP/PBP Mode is enabled.

Color Space ――This menu is not available when Eye Saver Mode is enabled. Screen Ratio Choose the size and aspect ratio of the picture displayed on screen.
――This menu is not available when PIP/PBP Mode is enabled.
In PC mode
Color Space •• Auto / Wide
Configure colour space settings to refine the spectrum of colours on In AV mode
your screen.
•• 4:3 / 16:9 / Screen Fit
Black Level Optimise HDMI picture brightness and contrast by adjusting the ――The function may not be supported depending on the ports provided
black level of the video signal.
with the product.
In such case, Black Level can be used to adjust the image quality. ――Changing the Screen Ratio is available when the following conditions
•• Auto / Normal / Low are satisfied.
――This function is only available in HDMI mode. ――The input source is 480p, 576p, 720p or 1080p and product can

――This menu is not available when PIP/PBP Mode is enabled. display normally (Not every model can support all of these signals.).
――This can only be set when the external input is connected through
――Black Level may not be compatible with some source devices.
HDMI, DP, USB Type-C and PC/AV Mode is set to AV.
――The Black Level feature is only activated at a certain AV resolution,
――Supported ports may differ, depending on the product.
such as 480p @ 60 Hz, 576p @ 50 Hz, 720p @ 60 Hz and 1080p @ 60
Hz.

30
2nd Description
Eye Care
Screen Adjustment Adjust the position of the screen or increase the picture quality.
•• H-Position: Move the screen to the left or right.
2nd Description
•• V-Position: Move the screen up or down.
Adaptive Picture Optimises brightness and provides the best picture quality in
――Connection Using the HDMI, DP, USB Type-C Cable.
real time, based on the lighting condition and the content you're
――Supported ports may differ, depending on the product.
viewing.
――This menu is only available when Screen Ratio is set to Screen Fit in
Minimum Brightness Set the minimum brightness for the monitor screen. This function
AV Mode.
only works if its value is lower than the value set in the Picture
When a 480p, 576p, 720p or 1080p signal is input in AV mode
menu's Backlight setting.
and the product can display normally, select Screen Fit to adjust
――This option is only available when Adaptive Picture is set to On.
horizontal position and vertical position in 0-6 levels.
――This menu is not available when PIP/PBP Mode is enabled. Eye Saver Mode Set to an optimum picture quality suitable for eye relaxation.

Picture Reset Restore all picture settings to the factory default. When Eye Saver Mode is 'On', the blue light that wavelength is
around 400nm will decrease, and it will provide an optimum picture
quality suitable for eye relaxation.

PIP/PBP
――If the product is set to an incompatible resolution, the product may display an abnormal or blank screen.
Change to a supported resolution by referring to the Standard Signal Mode Table.

2nd Description
PIP/PBP Mode Turn PIP/PBP Mode on or off.
Mode Type Select the size and aspect ratio of the sub-screen.
•• 8:9 | 8:9 / PIP

31
2nd Description 2nd Description
Screen Size Select sub-screen size. Switch USB Switch the USB source while in the PIP/PBP mode.
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models
•• /
――S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / only.

S32D60*U models only. Screen Ratio Choose the size and aspect ratio of the picture displayed on screen.

•• / / In PC mode
――S27D70* / S32D70* / S27D80* / S32D80* / S27D80*U / S32D80*U •• Auto / Wide
models only.
In AV mode
――This option is available when Mode Type is set to PIP.
•• 4:3 / 16:9 / Screen Fit
Screen Position Select the position of the sub-screen from the available options. ――The function may not be supported depending on the ports provided
•• / / / with the product.
――This option is available when Mode Type is set to PIP. ――Changing the Screen Ratio is available when the following conditions
are satisfied.
Source Select the source for each screen. ――The input source is 480p, 576p, 720p or 1080p and product can
Sound Source Set which screen you want to hear the sound for. display normally (Not every model can support all of these
In PIP mode signals.).
――This can only be set when the external input is connected through
•• /
HDMI, DP, USB Type-C and PC/AV Mode is set to AV.
In PBP mode
――Supported ports may differ, depending on the product.
•• /
Contrast Adjust the contrast level. Values closer to 50 mean a bigger light/
dark contrast.

32
OnScreen Display System

2nd Description 2nd Description

Transparency Set the transparency for the menu windows. Save Energy Reduce power consumption by adjusting brightness settings.
Position •• H-Position: Move the menu position to the left or right. DP Out Select which input source to output to the screen. MST may not be
supported depending on the video card.
•• V-Position: Move the menu position up or down.
•• USB Type-C(MST): Displays the USB Type C input screen as an
Language Set the menu language.
expansion screen on the DisplayPort output port.
――A change to the language setting will only be applied to the onscreen
menu display. •• USB Type-C(SST): Displays the USB Type C input screen as a
――It will not be applied to other functions on your PC. duplicate screen on the DisplayPort output port.

Display Time Set how long the menu window will remain on screen for when it is •• DisplayPort(MST): Displays the DisplayPort input screen as an
not in use. expansion screen on the DisplayPort output port.

Display Time Info Show the time left until the menu window disappears. Menu display •• DisplayPort(SST): Displays the DisplayPort input screen as a
time can be set in the Menu settings. duplicate screen on the DisplayPort output port.
――S24D60*U / S27D60*U / S32D60*U models only.
Enlarge Enlarge the size of the Menu area.
Volume Change the Volume setting.
USB Source Setup Set up a USB port assigned to the video source.
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models
only.

33
2nd Description 2nd Description
Off Timer Plus Off Timer DisplayPort Ver. Select the DisplayPort version to use.
•• Off Timer: Turn on Off Timer mode. ――Incorrect settings may cause the screen to go blank. If this occurs,
check the device specifications.
•• Turn Off After: The off timer can be set within a range of 1 to
23 hours. The product will automatically power off after the Input Port Ver. Select an HDMI version.
specified number of hours. ――The supportable device and resolution may differ depending on its

‒‒ This option is only available when Off Timer is set to On. version.
――When the version is changed, the screen may blink.
――For products for the market in some regions, the Off Timer is set to
――If you set the HDMI mode to 1.4, some high resolutions may not be
automatically activate 4 hours after the product powers on. This is
done in accordance with power supply regulations. If you do not want supported because of bandwidth limitation of the HDMI 1.4 protocol.
the timer to activate, go to → System → Off Timer Plus and set Off ――When the setting is not appropriate, a blank screen may appear. In
Timer to Off. this case, check the specifications of the device.
Eco Timer ――Set HDMI mode to 1.4 if the monitor is connected to an HDMI device

•• Eco Timer: Turn on Eco Timer mode. and the monitor does not display the screen properly, displays a blank
screen, or does not play sound at all.
•• Eco Off After: The Eco Timer can be set between 10 and 180
minutes. The product will automatically power off after the
specified time has elapsed.
‒‒ This option is only available when Eco Timer is set to On.
PC/AV Mode Set PC/AV Mode to AV. The picture size will be enlarged.
This option is useful when you view a movie.
――Products with a display area of 16:9 or 16:10 are only supported.

34
2nd Description 2nd Description
Auto Source Switch+ By activating, a new connected source is displayed automatically. Accessibility Configures the accessibility options.
――This function may not be supported depending on the model or •• SeeColors Mode: Allows users with colour blindness to
geographical area. experience rich colours. Enable this feature to customise colours
Auto Source Switch+ to suit your viewing conditions, to experience richer colours on
the screen.
By activating, a new connected source is displayed automatically.
――Some menus are not available when SeeColors Mode is in use.
USB-C Switch
――This function may not be supported depending on the model.
When there is no signal, the display automatically switches to the
new device connected to the USB-C port. •• High Contrast: Increase the contrast between the text and
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models background for the Settings menu.
only. •• Grayscale: Change the colour sense of the screen to black-and
Key Repeat Time Control the response rate of a button when the button is pressed. white tone.

Acceleration, 1 sec or 2 sec can be selected. If No Repeat is selected, •• Color Inversion: Invert the colours of the Settings menu. White
a command responds only once when a button is pressed. becomes black, black becomes white, and other colours are
inverted according to RGB colour values.
Power LED On Configure the settings to enable or disable the power LED located at
the lower part of the product.
•• Working: The power LED is on when the product is turned on.

•• Stand-by: The power LED is on when the product is turned off.

35
2nd Description
Support
USB-C Preference Choose between high resolution and data transfer speed. If you
change the settings during data transfer, the transfer may be
canceled or data corruption may occur. 2nd Description
•• High Resolution: If High Resolution is selected, 3440 x 1440 @ Self Diagnosis Perform this test when you experience a problem with your
100 Hz is available for input of USB-C. The performance for LAN monitor's picture.
and ports may be limited. The port operates as USB ――Never turn off the power nor change the input source during self
2.0. diagnosis. If possible, try not to interrupt testing.
•• High-Speed Data: If High-Speed Data is selected, 3440 x 1440 Software Update Update software using an update file on a USB device.
@ 100 Hz is not available for input of USB-C. The port
1 Save the update file (in .img format) that you downloaded from
operates as USB 3.0.
the Samsung website (http://www.samsung.com) to a USB
――S27D80*U / S32D80*U models only.
device.
Setup Custom Key Set the custom key so that your chosen function can be set up
2 Connect the USB device to the port on the
directly. monitor.
Best Brightness Optimises brightness in real time, based on your lighting Select → Support → Software Update.
environment.
――This option is not available when Adaptive Picture is set to On. 3 Follow the instructions on the screen to proceed with update.

Minimum Brightness Set the minimum brightness for the monitor screen. This function 4 Your product will turn itself off and on again automatically after
completing update, and then turn off your product.
only works if its value is lower than the value set in the Picture
menu's Backlight setting. 5 Remove the power cord from the power outlet and then
――This option is only available when Best Brightness is set to On. reconnect the cord after turning off.

Max. Power Saving Set to on, Ethernet is turned off to save power. Set to off, the USB-C ――To perform software update by using a USB device, first format the
connected PC or laptop can be woken by LAN. USB device to FAT32.
――S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models ――When updating by a USB device, be sure to use the device whose

only. version of USB 3.0 or lower.

――When performing update, make sure that only one IMG file (.img) is
saved in the root directory.
――If the No USB devices detected. Please check and try again. message
is displayed, this is probably due to the following reasons.

36
2nd Description
Software Update ――A USB device is not connected to the port.
――The files in the connected USB device are not compatible formats.
――There are no valid update files found in the connected USB device.
(There are no update files saved in the memory or the file names
are incorrect.)
――The update will not start if the downloaded software does not
match the software installed on the monitor. To check the software
for consistency, select → Support → Information.
――Do not turn off the product until the update is complete. And prevent
the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
――It may change the screen colour or blink during USB update, but it
is not a monitor problem. Since S/W update is performed normally,
please wait until the update is finished.

Register Product Discover how to register your product.

――This function may not be supported depending on the model.

Information View the current software information. Refer to the actual monitor
screen.
Reset All Return all the settings for the product to the default factory
settings.

37
 Installing the Software

Easy Setting Box Driver Installation

To install the latest version of the product driver, download it from the Samsung website.
(http://www.samsung.com)
――You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website.
(http://www.samsung.com)
――The software may not work properly if you do not restart the PC after the installation.
――The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
――If the shortcut icon does not appear, press the F5 key.

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.

System Requirements
OS Hardware
•• Windows 7 32Bit/64Bit •• At least 32MB of memory

•• Windows 8 32Bit/64Bit •• At least 60MB of free space on the hard disk drive

•• Windows 8.1 32Bit/64Bit

•• Windows 10 32Bit/64Bit

•• Windows 11 32Bit/64Bit

38
 Troubleshooting Guide

Requirements Before Contacting Samsung Check the following.

Customer Service Centre
Caution
――Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre. When the product makes popping (cracking) sound.
The sound may be caused by contraction or expansion from temperature change of external
Product diagnosis (Screen issue) components or internal circuit of the product.
This is NOT a product failure and does not affect the life of the product.
If a problem occurs with the product screen, run Self Diagnosis to check that the product is working
properly.
Installation issue
Checking the Resolution and Frequency Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum product and PC.
Mode message may appear for a short time or the screen may not be displayed properly. The blank spaces found on the screen have nothing to do with the product.
――The displayed resolution may vary, depending on the PC system settings and cables. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the
screen settings.)

39
Screen issue The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Check that the resolution and frequency for the PC are within the range of resolution and frequency
The power LED is off. The screen will not turn on. compatible with the product. Next, if required, change the settings, referring to Standard Signal
Check that the power cord is connected properly. Mode Table (P.45) in this manual and the Information menu on the product.

If a problem occurs with the product screen, run Self Diagnosis to check that the product is working Change the Response Time in the Display OSD to Faster or Standard depending on your application
properly. and usage.
――Available functions may differ depending on the model.
The message Check the cable connection and the settings of the source device. appears.
Check that the cable is properly connected to the product. The screen is too bright. The screen is too dark.

Check that the device connected to the product is powered on. Adjust Brightness and Contrast.

Check the PC/AV Mode status. ( → System → PC/AV Mode → DisplayPort, HDMI, USB Type-C → PC Screen colour is inconsistent.
or AV.) Change the Color settings.
Set the connected HDMI or DisplayPort version. (HDMI: → System → Input Port Ver. → 1.4 or 2.0, The colours on the screen have a shadow and are distorted.
DisplayPort: → System → DisplayPort Ver. → 1.1 or 1.4 (S24D60* / S27D60* / S32D60* / S24D60*U
Change the Color settings.
/ S27D60*U / S32D60*U) / 1.1 or 1.2↑ (S27D70* / S32D70* / S27D80* / S32D80* / S27D80*U /
S32D80*U)) White does not really look white.
Change the Color settings.
Not Optimum Mode is displayed.
This message appears when the signal from the graphics card exceeds the maximum resolution or There is no image on the screen and the power LED blinks every 0.5 to 1 second.
frequency for the product. Check the cable connection between the product and PC, and ensure the connectors are locked.
Change the maximum resolution and frequency to suit the product performance, referring to Press any key on the keyboard or move the mouse to return to normal operating mode.
Standard Signal Mode Table (P.45). The product is operating in power-saving mode.
The images on the screen look distorted. Text is blurry.
Check the cable connection to the product. If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
The screen is not clear. The screen is blurry. → Fonts → Adjust ClearType text and change Turn on ClearType.

Remove any accessories (video extension cable, etc.) and try again.
Set the resolution and frequency to the recommended level.

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Video playback is choppy.
Playback of high-definition large video files can be choppy. This may be because the video player is
not optimised for the PC resource.
Try playing the file on another video player.
When setting the PIP Screen Size, the screen does not fit the PIP size.
Depending on the graphic card or graphic card driver, it may not be automatically set to the Optimum
resolution. If you set it properly for the first time, there will be no problems thereafter.

Sound issue

There is no sound.
Re-check the condition of the connected headphone or earphone or adjust the volume.
Check the volume.
Check whether the volume of the product or the source device is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable or DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

41
Q&A
――Refer to the user manual for your PC or graphics card for further instructions on adjustment.

How can I change the frequency?

Set the frequency on your graphics card.
•• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.

•• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.

•• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

•• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.

•• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.

•• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.

How do I set power-saving mode?

•• Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.

•• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Personalize → Screen Saver Settings → Power options or BIOS SETUP on the PC.

•• Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

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 Specifications

General

Model Name S24D60* / S24D60*U S27D60* / S27D60*U S32D60* / S32D60*U

Size 60.4 cm 68.4 cm 80.1 cm
Display area 526.848 mm (H) x 296.352 mm (V) 596.736 mm (H) x 335.664 mm (V) 698.112 mm (H) x 392.688 mm (V)
Pixel Pitch 0.2058 mm (H) x 0.2058 mm (V) 0.2331 mm (H) x 0.2331 mm (V) 0.2727 mm (H) x 0.2727 mm (V)
Maximum Pixel Clock 410.5 MHz 410.5 MHz 410.5 MHz

Model Name S27D70* S32D70*

Size 68.4 cm 80.0 cm
Display area 596.736 mm (H) x 335.664 mm (V) 697.306 mm (H) x 392.234 mm (V)
Pixel Pitch 0.1554 mm (H) x 0.1554 mm (V) 0.18159 mm (H) x 0.18159 mm (V)
Maximum Pixel Clock 597.08 MHz 597.08 MHz

Model Name S27D80* / S27D80*U S32D80* / S32D80*U

Size 68.4 cm 80.0 cm
Display area 596.736 mm (H) x 335.664 mm (V) 697.306 mm (H) x 392.234 mm (V)
Pixel Pitch 0.1554 mm (H) x 0.1554 mm (V) 0.18159 mm (H) x 0.18159 mm (V)
Maximum Pixel Clock 597.08 MHz 597.08 MHz

43
Power Supply AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Signal connectors HDMI, DisplayPort, USB Type-C (S24D60*U / S27D60*U / S32D60*U / S27D80*U / S32D80*U models only.)
Environmental conditions Operating
Temperature: 10 °C to 40 °C (50 °F to 104 °F)
Humidity: 10 % to 80 %, non-condensing
Storage
Temperature: -20 °C to 45 °C (-4 °F to 113 °F)
Humidity: 5 % to 95 %, non-condensing

•• Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes
place automatically. However, you can customise the installation settings if desired.

•• Panel Dots (Pixels)

Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the LCD panel. This does not affect product performance.

•• The specifications are subject to change without notice to improve quality.

•• For detailed device specifications, visit the Samsung website.

•• Open Source Licence Notice

Open Source used in this product can be found on the following webpage (https://opensource. samsung.com).

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

44
Standard Signal Mode Table

Model Name S24D60* / S27D60* / S32D60* / S27D70* / S32D70* S27D80* / S32D80* / S27D80*U /
S24D60*U / S27D60*U / S32D60*U S32D80*U
Synchronization Horizontal Frequency 30 ~ 151 kHz 30 ~ 135 kHz 30 ~ 135 kHz
Vertical Frequency 48 ~ 100 Hz 60 Hz 60 Hz
Resolution Optimum Resolution 2560 x 1440 @ 60 Hz 3840 x 2160 @ 60 Hz 3840 x 2160 @ 60 Hz
Maximum Resolution 2560 x 1440 @ 100 Hz

If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

S24D60* / S27D60* / S32D60* / S24D60*U / S27D60*U / S32D60*U

Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity

Resolution
(kHz) (Hz) (MHz) (H/V)
VESA, 640 x 480 31.469 59.940 25.175 -/-
VESA, 640 x 480 37.500 75.000 31.500 -/-
VESA, 800 x 600 37.879 60.317 40.000 +/+
VESA, 800 x 600 46.875 75.000 49.500 +/+
VESA, 1024 x 768 48.363 60.004 65.000 -/-
VESA, 1024 x 768 60.023 75.029 78.750 +/+

45
 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity
Resolution
(kHz) (Hz) (MHz) (H/V)
VESA, 1152 x 864 67.500 75.000 108.000 +/+
VESA, 1280 x 720 45.000 60.000 74.250 +/+
VESA, 1280 x 800 49.702 59.810 83.500 -/+
VESA, 1280 x 1024 63.981 60.020 108.000 +/+
VESA, 1280 x 1024 79.976 75.025 135.000 +/+
VESA, 1440 x 900 55.935 59.887 106.500 -/+
VESA, 1600 x 900 60.000 60.000 108.000 +/+
VESA, 1680 x 1050 65.290 59.954 146.250 -/+
VESA, 2560 x 1440RB 88.787 59.951 241.500 +/-
VESA, 2560 x 1440RB 150.919 99.946 410.500 +/-
CEA, 720 x 576 31.250 50.000 27.000 -/-
CEA, 720 x 480 31.469 59.940 27.000 -/-
CEA, 1280 x 720 37.500 50.000 74.250 +/+
CEA, 1280 x 720 45.000 60.000 74.250 +/+
CEA, 1920 x 1080 56.250 50.000 148.500 +/+
CEA, 1920 x 1080 67.500 60.000 148.500 +/+
CEA, 1920 x 1080 135.000 120.003 297.000 +/+

46
S27D70* / S32D70* / S27D80* / S32D80* / S27D80*U / S32D80*U

Port
Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity
Resolution DP IN / USB
(kHz) (Hz) (MHz) (H/V) HDMI IN
Type-C IN
VESA, 640 x 480 31.469 59.940 25.175 -/- O O
VESA, 800 x 600 37.879 60.317 40.000 +/+ O O
VESA, 1024 x 768 48.363 60.004 65.000 -/- O O
VESA, 1280 x 720 45.000 60.000 74.250 +/+ O O
VESA, 1280 x 800 49.702 59.810 83.500 -/+ O O
VESA, 1280 x 1024 63.981 60.020 108.000 +/+ O O
VESA, 1440 x 900 55.935 59.887 106.500 -/+ O O
VESA, 1600 x 900 60.000 60.000 108.000 +/+ O O
VESA, 1680 x 1050 65.290 59.954 146.250 -/+ O O
VESA, 1920 x 1080 56.250 50.000 148.500 +/+ O -
VESA, 1920 x 1080 67.500 60.000 148.500 +/+ O O
VESA, 2560 x 1440 88.787 59.951 241.500 +/- O O
VESA, 3840 x 2160 67.500 30.000 297.000 +/+ O O
VESA, 3840 x 2160 133.313 59.997 533.250 +/- O O
――USB Type-C is supported on the S27D80*U and S32D80*U models only.
――Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in
kHz.
――Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
――This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.
To avoid this, it is recommended that you select the optimum resolution specified for your product.
――Some resolutions listed in the table above may not be available depending on graphics card specifications.

47
 Appendix

Responsibility for the Pay Service (Cost to A Product damage caused by customer's fault
Customers) Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
――When the service is requested, in spite of in warranty, we may charge you for a visit from a service •• External impact or drop.
technician in the following cases.
•• Use of supplies or separately sold product unspecified by Samsung.

•• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Not a product defect Electronics Co., Ltd.

•• Remodeling or repairing the product by customer.

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
•• If a service technician is requested to give instructions on how to use product or simply adjusts •• Using it with incorrect voltage or non-authorised electrical connections.
options without disassembling product. •• Not following the "cautions" in User Manual.
•• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

•• If a product is reinstalled or devices are connected additionally after installing the purchased Others
product for the first time.
•• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
•• If a product is reinstalled to move to a different spot or to move to a different house.
•• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
•• If the customer requests instructions on how to use another company's product.
Lamp, Filter, Ribbon, etc.)
•• If customer requests instructions on how to use the network or another company's Programme.
――If customer requests a service in case the product has no defect, service fee may be charged. So please
•• If customer requests software installation and setup for the product. read User Manual first.
•• If a service technician removes/cleans dusts or foreign materials inside of the product.

•• If customer requests an installation additionally after purchasing a product through home-

shopping or online.

48
TCO CERTIFIED Want to know more?
Read information about TCO Certified, full criteria documents, news and updates at tcocertified.com.
On the website you’ll also find our Product Finder, which presents a complete, searchable listing of
――A third-party certification according to ISO 14024
certified products.
――Applies to TCO-certified models only.
Toward sustainable IT products
Product warranty information
•• Minimum included product warranty : 1~3 years

•• Minimum purchasable extended warranty : 2~4 years

•• Total available warranty (free + extended) : 5 years

•• The maximum cost per year for the extended warranty : under 15% of product cost
――The warranty period may vary by region and model.

Software updates
Say hello to a more sustainable product Samsung guarantees the availability of free-of-charge security updates, corrective updates and
functionality updates to the operating system for at least 5 years after the end of placement on the
IT products are associated with a wide range of sustainability risks throughout their life cycle. Human market. You can download the latest version of software from the Samsung.com support page.
rights violations are common in the factories. Harmful substances are used both in products and their
manufacture. Products can often have a short lifespan because of poor ergonomics, low quality and
when they are not able to be repaired or upgraded.
This product is a better choice. It meets all the criteria in TCO Certified, the world’s most
comprehensive sustainability certification for IT products. Thank you for making a responsible product
choice, that help drive progress towards a more sustainable future!
Criteria in TCO Certified have a life-cycle perspective and balance environmental and social
responsibility. Conformity is verified by independent and approved verifiers that specialize in IT
products, social responsibility or other sustainability issues. Verification is done both before and after
the certificate is issued, covering the entire validity period. The process also includes ensuring that
corrective actions are implemented in all cases of factory non-conformities. And last but not least, to
make sure that the certification and independent verification is accurate, both TCO Certified and the
verifiers are reviewed regularly.

49