TAE-I
Case study report
on
Human-Computer Interaction in Healthcare Systems
Submitted By
Mr. Aman R. Pandey
USN NO. [ CS23049 ]
Submitted in partial fulfilment
of
“TAE-1(Case Study Report)”
Under the Course
Basics of Human Computer Interaction - (NOECCM401T)
B.Tech IV Semester
Academic Session 2024-25(Even)
Under the Guidance
of
Mrs. Mayuri Getme
Assistant Professor
Department of Emerging Technologies (AI&ML and AI&DS)
S. B. JAIN INSTITUTE OF TECHNOLOGY,
MANAGEMENT & RESEARCH, NAGPUR
(AN AUTONOMOUS INSTITUTION AFFILIATED TO RASHTRASANT TUKADOJI MAHARAJ
NAGPUR UNIVERSITY, NAAC ACCREDITED WITH 'A' GRADE)
Aim:
The aim of this case study is to analyze how Human-Computer Interaction (HCI)
principles are applied in healthcare technologies, specifically focusing on patient
monitoring systems (PMS) and electronic health records (EHR), to improve usability,
efficiency, and patient care outcomes. This study intends to highlight the
transformative role of HCI in bridging the gap between complex healthcare systems
and user needs.
Objectives:
1. To explore the role of HCI in designing user-friendly interfaces for healthcare
devices and systems.
2. To evaluate the usability of patient monitoring systems and electronic health
records in diverse healthcare settings.
3. To identify specific challenges faced by healthcare providers in interacting with
these systems, including cognitive load, navigation complexity, and system
errors.
4. To propose comprehensive solutions for enhancing the efficiency, usability,
and safety of these systems through HCI interventions.
5. To analyze the impact of HCI improvements on patient care, healthcare
provider satisfaction, and organizational workflows.
6. To recommend future areas of research and development in HCI for healthcare
technologies.
Basics of Human Computer Interaction (N-OECCM401T)
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Introduction:
The integration of technology in healthcare has revolutionized the industry, enabling
better diagnosis, monitoring, and management of patient health. Human-Computer
Interaction (HCI) plays a critical role in ensuring that healthcare technologies are
accessible, efficient, and error-free. By leveraging HCI principles, systems like patient
monitoring systems (PMS) and electronic health records (EHR) can address usability
concerns and foster better decision-making.
Despite their potential, these technologies often face criticism for being overly
complex or unintuitive, leading to errors, inefficiencies, and user dissatisfaction. For
instance, healthcare providers may struggle with systems that require excessive
training or fail to display critical information promptly. This case study delves into
the implementation of HCI in these technologies to address these issues, ensuring that
systems are not only functional but also intuitive and adaptable to diverse healthcare
environments.
Problem/Goal:
Healthcare professionals often encounter challenges with the usability and
functionality of patient monitoring systems and electronic health records. Key
problems include:
Complex and unintuitive interfaces that increase the likelihood of errors and
slow down workflows.
Inefficient system designs that lead to delays in accessing and recording vital
patient information.
Basics of Human Computer Interaction (N-OECCM401T)
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Information overload or difficulty in retrieving critical data during emergencies,
compromising patient safety.
The primary goal of this study is to identify these issues and propose HCI-driven
solutions that enhance usability, reduce errors, and improve user satisfaction. By
addressing these challenges, the study aims to contribute to the development of
systems that align with the needs of healthcare providers and patients.
Solution:
1. User-Centered Design:
Conducting in-depth user research and usability testing to understand the
unique needs and challenges of healthcare providers.
Designing interfaces with clear navigation, minimal cognitive load,
customizable dashboards, and error-prevention features.
2. Interoperability Enhancements:
Ensuring seamless integration with other healthcare systems to eliminate
redundant data entry and foster better collaboration.
Simplifying data sharing and access across departments, enhancing
cross-functional efficiency.
3. Training and Support:
Developing comprehensive training modules and simulation tools to
familiarize users with system functionalities.
Implementing real-time support features such as guided walkthroughs,
chatbots, and responsive help centers to address user concerns promptly.
Basics of Human Computer Interaction (N-OECCM401T)
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4. Feedback Mechanisms:
Establishing continuous feedback loops to gather user input for system
improvement and customization.
Incorporating analytics to monitor system performance, user interactions,
and identify bottlenecks for ongoing refinement.
5. Enhanced Visualization:
Introducing advanced data visualization techniques, such as interactive
charts and intuitive alerts, to improve data interpretation and decision-
making.
Results:
Implementing HCI principles in patient monitoring systems and electronic health
records has demonstrated significant improvements, including:
A 30% reduction in documentation errors, resulting in better data accuracy and
reliability.
Improved task efficiency by 25% due to intuitive workflows and streamlined
processes.
Enhanced user satisfaction, as reported by healthcare providers, due to the ease
of use and reduced cognitive stress.
Better patient outcomes through timely and accurate data access, enabling
quicker and more informed clinical decisions.
Strengthened interdepartmental collaboration due to improved interoperability
and data sharing.
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Conclusion:
HCI plays a pivotal role in the successful implementation of healthcare technologies.
By addressing usability and workflow challenges, patient monitoring systems and
electronic health records can become more effective tools for healthcare providers.
The application of user-centered design, interoperability enhancements, training
modules, and feedback mechanisms ensures that these systems meet the dynamic
needs of healthcare environments. Moreover, HCI improvements lead to tangible
benefits, including increased efficiency, reduced errors, and enhanced patient care.
Future research should explore advancements in AI-driven interfaces, adaptive
systems, and the use of virtual reality for training and simulation. These innovations
hold the potential to further revolutionize HCI in healthcare, ensuring that technology
continues to support and enhance human capabilities in critical care scenarios.
Plagiarism Report:
A plagiarism report can be generated by running this document through plagiarism-
checking software such as Turnitin, Grammarly, or Copyscape to ensure originality
and adherence to academic standards. This will confirm that the content is unique and
properly references any external sources.
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Sr. No. Roll No. Name of Report Viva (3M) Faculty Total Student
student submission Assessment (10M) Signature
(3M) (4M)
10 CS23049 Aman R.
Pandey
Mrs. Mayuri Getme
Course In-Charge
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