Paytm- Your Train Ticket : GORAKHPUR JN(GKP) - GOMATI NAGAR(GTNR) | SL
1 message
Paytm <[email protected]> Thu, 7 Feb, 2019 at 4:43 pm
To:
[email protected] TRAINS
Hi Shivang,
Your IRCTC e-ticket between Gorakhpur Jn (GKP) and Gomati Nagar (GTNR) on 09 Feb 2019 has been booked. See
details below.
PNR No Paytm Booking ID IRCTC Transaction ID
2838640650 7286865242 100001670610926
Trip Details
Train Name & No. Class/Quota
Gkp Gtnr Exp / 15009 SL / GN
Boarding Time & Station Arrival Time & Station
22:00 hrs Duration 06:05 hrs
09 Feb 2019 8hrs 5mins 10 Feb 2019
Gorakhpur Jn - GKP Gomati Nagar - GTNR
Traveller Details
Name, Gender & Age Status Coach/Seat No Concession
#1 Shivang, M, 20 yrs CNF S3/16 -
Fare & Payment Details
Total Fare Rs. 210.00
Ticket Fare Rs. 210
IRCTC Service Charge Rs. 0
Paytm Service Charge Rs. 0
Payment Gateway Fees Rs. 0
IRCTC Accident Insurance Charge Rs. 0.00
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Cancellations:
a. To cancel the ticket, open Paytm app or website, go to Profile -> Your Orders, locate the booking, choose the traveller and
click on Cancel button.
b. Partial cancellations are allowed and are subject to IRCTC rules and regulations.
c. e-Tickets can be cancelled on Paytm till chart preparation of the train. For trains starting upto 12 noon, the chart is usually
prepared on the previous night. (Note: the chart preparation time is the time of the reservation chart preparation from the train's
originating station or from the previous chart preparation station)
d. e-Ticket cancellation after charting is not allowed. In such cases, you are advised to file TDR by contacting Paytm customer
care with order/PNR/IRCTC transactions details or send an email directly to [email protected] with the following details:
PNR No.:
Transaction ID :
Train No.:
From:
To:
Date of journey:
S.No.:
Traveller Name:
Traveller Age:
Traveller Gender:
Reasons for Filing TDR:
e. IRCTC service charges, Paytm service charges and Payment Gateway fees levied during booking are non-refundable.
f. Paytm or IRCTC does not levy any additional service charge to process cancellation requests.
Cancellation and TDR Policy:
a. The cancellation and TDR policy is governed by Railway Rules and IRCTC rules and regulations. To view the Railway Rules
and IRCTC Cancellation policy click on the below links-
Railway Refund Rules
IRCTC Cancellation Policy
b. If a confirmed ticket is cancelled more than 48 hrs before the scheduled departure of the train, flat cancellation charges as
mentioned below shall be deducted:
Class Flat Charges (per traveller)
AC First Class/Executive Class Rs 240
AC 2 Tier/First Class Rs 200
AC 3 Tier/AC Chair car/ AC 3 Economy Rs 180
Sleeper Class Rs 120
Second Class Rs 60
c. Cancellation charges shall be 25% of the fare subject to the minimum flat rate mentioned in the above clause if a confirmed
ticket is cancelled within 48 hrs and upto 12 hours before the scheduled departure of the train.
d. Cancellation charges shall be 50% of the fare subject to the minimum cancellation charges if a confirmed ticket is cancelled
less than 12 hours and upto 4 hours before the scheduled departure of the train up to chart preparation (which is earlier).
Cancellation of tatkal e-tickets:
No refund will be granted on cancellation of confirmed Tatkal tickets. For contingent cancellation and waitlisted Tatkal ticket
cancellations, charges will be deducted as per existing Railway rules. Partial cancellation of Tatkal e-tickets is allowed.
Cancellation of e-tickets in case of train cancellations:
If the train is marked as "CANCELLED" in PRS due to breaches, floods, accidents etc. full refund is permissible in case the ticket
is cancelled within three days of the scheduled departure of the train. In case of e-tickets, such cancellations can be done by
the customer on Paytm.
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