P.O.

Box 30285
Salt Lake City, UT 84130-0285
1-800-219-7935

October 18, 2024

TRACY RAY
2125 3 CHURCHES HOLW
ROMNEY, WV 26757

Information about your account ending in 8149

Creditor: Capital One N.A.

Dear TRACY RAY,

You recently requested a credit line increase for your Capital One® account. Unfortunately, your
account isn't eligible right now. We know this isn't the answer you were hoping for and we want to
help you understand why:

• There has recently been a credit line decrease

• This account has not had enough recent payments to establish a recent payment history
• Recent use of this account's existing credit line has been too low

In case you need a little more clarity, we've included some additional information on a separate
page. You'll see FAQs, common reasons that requests for credit line increases are declined, and useful
suggestions on what you can do next. We hope you find this information helpful. If you have other
questions, go to https://www.capitalone.com/credit-cards/credit-line-increase/.

Sincerely,

Capital One Customer Care Team

Please see reverse side for important information and disclosures.

© 2024 Capital One. Capital One is a federally registered service mark.

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EQUAL CREDIT OPPORTUNITY ACT
The federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the
basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to
enter into a binding contract); because all or part of the applicant's income derives from any public assistance
program; or because the applicant has in good faith exercised any right under the Consumer Credit Protection
Act. The federal agency that administers compliance with this law concerning this creditor is Bureau of Consumer
Financial Protection, 1700 G Street NW., Washington DC 20552.

© 2024 Capital One. Capital One is a federally registered service mark.

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Frequently Asked Questions
Q:What factors determine if I'm eligible for a credit line increase?
A: When considering an account for a credit line increase, we may look at a variety of factors such as
your on-time payment history, average monthly payment amount, credit bureau information, and credit
score. Two of the important factors that determine your eligibility for a credit line increase are in your
control: on-time payments and making substantially more than your minimum payment every month.
Q:Will this request for a credit line increase affect my credit score?
A: No. When you request a credit line increase online or in our automated phone system, our review
to determine your eligibility will not impact your credit score. To check your eligibility for an increase,
we use the information that we normally receive from the credit bureaus each month. This does not
generate an additional inquiry.
Q:What if I don't understand my decline reason?
A: The explanations below provide details about some common reasons requests for credit line
increases are declined. If the reason your request was declined, as provided in your letter, isn't listed
below, you may find more specifics at https://www.capitalone.com/credit-cards/credit-line-increase/.
If your letter says: What that means: What you can do:
Your Capital One account is too In general, to determine if the Request a credit line increase after you
new account qualifies for more credit we have made on-time payments on your
need the account to have a history account for several months.
of on-time payments for several
months.
There has recently been a change In general, we don't change an Please wait several months after
to the credit line on this account. account's credit line more often than your last credit line change before
every 6 months, but that can vary requesting a credit line increase.
based on account.
This Capital One account was You recently either missed a payment Maintain a history of paying on time
recently past due. or made a late payment on your and paying substantially more than
account. Generally, we don't approve your monthly minimum due, and
credit line increase requests on then you can reapply for a credit line
accounts that have missed or made a increase.
late payment in the last 12 months.
Your average monthly payment You're carrying a balance and not Generally, if you make more than your
has been too low. making large enough monthly minimum monthly payment on time
payments to qualify for a credit line for three months you can reapply for a
increase. Both the payment history credit line increase.
and the amount of your payments
help us to determine if your account
qualifies for a credit line increase.
The credit reporting agency Your credit report shows you've Make sure you're paying all of
has reported a recent credit recently paid one of more creditors your creditors on time. If you have
delinquency. late. Generally, we don't approve questions about what's on your
requests for credit line increases credit bureau report, contact the
on accounts that have had late three bureaus: Equifax, Experian, and
payments in the last 12 months. Transunion LLC.

Free Online Tools to Help you Manage Your Credit.

If you haven't already, sign up for online banking at www.capitalone.com. Then add AutoPay and
customized alerts to help you keep payments on time every time.

© 2024 Capital One. Capital One is a federally registered service mark.

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© 2024 Capital One. Capital One is a federally registered service mark.

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