KPI Data Source Owner
Utilization MIS Team
Billability MIS Team
Billed Hours MIS Team
CSAT Rhythm Maniktala
Account Retention Rhythm Maniktala
Revenue Recovery MIS Team
Revised Total MIS Team
Additional Notes-
1. CEM Hours for Escalon and FSF brand clients to be considered under controller service.
2. CEM Hours for EG clients to be considered under SA service.
3. Ravneet Bansal to share the exception data if any for cases when hours booked in the hub timesheet are planned to be billed in the ne
4. If the client is billed as per the Controller Reco report shared by Finance Team without booking any hours in the timesheet, No Credit w
5. For Fixed Clients Wherein 2 Controller working on clients, Invoiced hours will be proportionated between both Controllers, based on t
6. For the Fixed client if the Revenue Recovery is over and above 150%, then the Utilization is equal to Billability.
5. If the client is billed in setup fees, then the billable hours logged on hub will be considered as the Invoiced hours for the client
Controller KPI's
Data Source
Hub Timesheet
Hub Invoice Master
Hub Invoice Master
CIL (Customer Issue Log)- Rhythm Maniktala to share the data
by Controller CIL report for Indian Controllers
Rhythm Maniktala to share the by Controller Client
Offboarded data- Source Offboarding Tracker
HUB Invoice Master/Hub Timesheets
HUB Invoice Master/Hub Timesheets/Controller Reco Report
ler service.
ked in the hub timesheet are planned to be billed in the next month and the same will be excluded from the calculation and adjusted in the next month
m without booking any hours in the timesheet, No Credit will be given to the controller.
l be proportionated between both Controllers, based on the billable hours logged on the client.
e Utilization is equal to Billability.
be considered as the Invoiced hours for the client
er KPI's
Calculation and Logics
Total time on Clients (Billable + Non-Billable)/Expected hrs. as per Tenure and IJP.
For IJP Cases, the Utilization is equal to the logged hours on Hub for First 3 months, for above 3 months the
target based on the below Ramp up hours table.
For New Hires, the Utilization target based on the below Ramp up hours table.
Note - Time on Client transition Task, On Job Training is excluded.
Total Invoiced Hours/(90% of the Utilization Target)
For New Hire/IJP cases the billability is capped at 100% for the first 3 months
1. For EBS (Controller) total invoiced hours to be considered billed as per Hub Invoice Master.
1. For FSF (Controller) total invoiced hours to be considered billed as per per Hub Invoice Master.
1. For EG (Controller) total invoiced hours to be considered billed as per per Hub Invoice Master.
4. For EG SA service - If not billed under controller service
For fixed Clients - Billable hours booked in the timesheet are to be considered as actual billed only if the client
is billed for Accounting service as per invoice master.
For Hourly Clients - Total invoiced hours as per Invoice master will be proportioned as per actual billable hours
booked in the timesheet under Accounting, and SA service.
Count of CILs logged/Total number of clients worked by Controller in the respective month as per Hub
Timesheet.
Count of Churned Clients/Total number of clients worked by Controller in the respective month as per Hub
Timesheet.
(Revenue(Invoiced Hours* Rate)/(Revised Total))/Rate.
For Fixed Clients - Revenue Recovery is capped at @150%
For Hourly Clients, if Invoiced hours are greater than the total Hours (Billable + Non-billable) booked in the
timesheet on the client then invoiced hours are to be considered as revised total hours on the Client.
For Fixed clients total hours booked on the client as per timesheet ( Billable + Non-billable)
onth and the same will be excluded from the calculation and adjusted in the next month.
e given to the controller.
llable hours logged on the client.
EIN1251 Controller Stack Bonus
Chanderkant Sahay - Nov'24
Stack KPI's Achieved % Scores Achieved Revised Score
Utilization 71% 14 14
Billiablity 81% 16 16
Account Retention 100% 20 20
CSAT 100% 20 20
Revenue Recovery 102% 23 20
Overall 93 90
Your Bonus calculations 90%
Note-
- "Scores Achieved" are the actual scores achieved out of 20 as per the defined KPI calculation,
Please refer read me tab for the defined calculation logic.
- "Revised Scores" For CSAT and Revene Recovery default 20 scores are considered for this
quarter (Q3'24) as these two parameters are fixed for this quarter
Of your Base Bonus
Service Company Name Client Code Client Name EIN
Controller EBS CARE02 Dazz, Inc. ( Areion Security, Inc.) EIN1251
Controller EBS CAUT08 Autokitteh, Inc. EIN1251
Controller EBS CBEA05 Beatstars Inc. EIN1251
Controller EBS CCAR07 CardinalOps EIN1251
Controller EBS CCHA22 Chassy, Inc. EIN1251
Controller EBS CCOH03 Coho AI, Inc. EIN1251
Controller EBS CDEM03 Demostack EIN1251
Controller EBS CDOC04 DoControl EIN1251
Controller EBS CDOC05 Docketscope, Inc. EIN1251
Controller EBS CFIR13 FirstShift, Inc. EIN1251
Controller EBS CHER05 Herohero, Inc. EIN1251
Controller EBS CINS07 Inside Packet, Inc. EIN1251
Controller EBS CKAM01 Silk Technologies Inc. (Kaminario Inc.) EIN1251
Controller EBS CMIN19 Mindsmiths, Inc. EIN1251
Controller EBS CMON13 Monada, Inc. EIN1251
Controller EBS COAS01 Oasis Security, Inc. EIN1251
Controller EBS COLY01 Olympic Tactical & Investigations LLC EIN1251
Controller EBS CPRI15 PrimeSec, Inc. EIN1251
Controller EBS CSAF10 Safegrid EIN1251
Controller EBS CSEC07 Second Nature AI, Inc. EIN1251
Controller EBS CSEN11 Sentra Inc. EIN1251
Controller EBS CTOK02 Token Security, Inc EIN1251
Controller EBS CZAF01 Zafran Security, Inc. EIN1251
Controller EBS CZEN05 Zenity Inc. EIN1251
Hub Timesheet
Full Name Status Type Non Billable Billable Total Revised Total
Chanderkant Sahay In delivery Fixed 8 8 8
Chanderkant Sahay In delivery Fixed 1.99 1.99 1.99
Chanderkant Sahay In delivery Fixed 14.98 14.98 14.98
Chanderkant Sahay In delivery Fixed 2 2 2
Chanderkant Sahay In delivery Hourly 2.93 2.93 2.93
Chanderkant Sahay In delivery Fixed 2 2 2
Chanderkant Sahay In delivery Fixed 3.14 3.14 3.14
Chanderkant Sahay In delivery Fixed 4 4 4
Chanderkant Sahay In delivery Fixed 5 5 5
Chanderkant Sahay In delivery Fixed 3.14 3.14 3.14
Chanderkant Sahay In delivery Fixed 3 3 3
Chanderkant Sahay In delivery Fixed 1.99 1.99 1.99
Chanderkant Sahay In delivery Hourly 30.98 30.98 31
Chanderkant Sahay In delivery Hourly 0.82 0.82 0.82
Chanderkant Sahay In delivery Fixed 1.99 1.99 1.99
Chanderkant Sahay In delivery Fixed 2.01 2.01 2.01
Chanderkant Sahay In delivery Fixed 2.9 2.9 2.9
Chanderkant Sahay In delivery Fixed 0.88 0.88 0.88
Chanderkant Sahay In delivery Fixed 6 6 6
Chanderkant Sahay Termination In Process Fixed 1.99 1.99 1.99
Chanderkant Sahay In delivery Fixed 2 2 2
Chanderkant Sahay In delivery Fixed 0.98 0.98 0.98
Chanderkant Sahay In delivery Fixed 2 2 2
Chanderkant Sahay In delivery Fixed 2.01 2.01 2.01
As per Invoice
Total Invoiced Total Invoiced Revenue Revenue Recovery/Hrs Rate/Hr Remarks
10.00 10.00 $ 1,000 125% $100 -
2.00 2.00 $ 300 101% $150 -
15.00 15.00 $ 2,100 100% $140 -
2.00 2.00 $ 240 100% $120 -
2.93 2.93 $ 615 100% $210 -
2.00 2.00 $ 300 100% $150 -
3.15 3.15 $ 473 100% $150 -
4.00 4.00 $ 460 100% $115 -
5.00 5.00 $ 600 100% $120 -
3.00 3.00 $ 378 96% $126 -
3.00 3.00 $ 420 100% $140 -
2.00 2.00 $ 242 101% $121 -
31.00 31.00 $ 3,410 100% $110 -
0.82 0.82 $ 107 100% $130 -
2.00 2.00 $ 300 101% $150 -
2.00 2.00 $ 300 100% $150 -
3.00 3.00 $ 420 103% $140 -
1.00 1.00 $ 120 114% $120 -
6.00 6.00 $ 780 100% $130 -
2.00 2.00 $ 200 101% $100 -
2.00 2.00 $ 200 100% $100 -
1.00 1.00 $ 120 102% $120 -
2.00 2.00 $ 300 100% $150 -
2.00 2.00 $ 300 100% $150 -
Darwin, Inc. 1.33
Noma Securi 1.36
Onyx Securi 1.3
Scribe Secur 1.33
Verax AI, In 1.32
