COPYRIGHT©2014-2016 CANON INC.

062016
 Scope
This manual has been issued by Canon Inc., to provide the service technicians of this product with the information
necessary for qualified persons to learn technical theory, installation, maintenance, and repair of products. The manual
covers information applicable in all regions where the product is sold. For this reason, it may contain information that
is not applicable to your region.

Revision
This manual could include technical inaccuracies or typographical errors due to improvements or changes made to
the product. When changes are made to the contents of the manual, Canon will release technical information when
necessary. When substantial changes are made to the contents of the manual, Canon will issue a revised edition. The
following do not apply if they do not conform to the laws and regulations of the region where the manual or product is
used:

Trademarks
Product and brand names appearing in this manual are registered trademarks or trademarks of the respective holders.

Copyright
All rights reserved. No parts of this manual may be reproduced in any form or by any means or translated into another
language without the written permission of Canon Inc., except in the case of internal business use.

Copyright © 2014-2016 by Canon Inc.

CANON INC.
Inkjet Quality Assurance Center
451, Tsukagoshi 3-chome, Saiwai-ku, Kawasaki-shi, Kanagawa 212-8530, Japan

2
Manual Configuration

Special Notes
New Features: New features common to all the models in this genre are explained.
Special Notes: Reference information to be noted in repair servicing is given.

Troubleshooting
By Symptom, By Error Code: Troubleshooting procedures for each problem and a list of error codes
are given.
Lessons from the Past: The actual cases of troubles and their solutions (in other models or in
some regions) are given for your reference.

Mechanism
Operation Principle: Basic mechanism of the printer operation is given.
Initial Flowchart: Initial operation of the printer from power-on to standby is given.

Disassembly & Reassembly

Disassembly Flow: Outline
ine of the disassembly procedures are given.
Disassembly Procedures: Detailed
led procedures and special notes are given.
Assembly Procedures: Detailed
led procedures and special notes are given.

By clicking this icon, you can see the movie on the points where you will need some skill.
The movie is in the MPEG4 format.

3D-PDF: You can see the parts structure in three dimensions. Use this to see how each part is assembled
or where each claw is, etc. You can also turn the part around to check it at various angles.
For details, click the REFERENCE tab of each 3D-PDF page.

Adjustment & Verification after Repair

Adjustment: Adjustment after repair and the service mode are explained.
Cleaning: Points to be cleaned in repair servicing and cleaning procedures are given.
Verification after Repair: The final verification items after repair and printout boundary samples are
given. Use the boundary sample(s) to judge the print quality.

Parts Catalog
Exploded view and service part numbers are given.

3
 Recommended System Requirements

Display size: XGA (1024 x 768) or larger

To see 3D-PDF: Adobe Acrobat Reader 7.0 or later
To see the movie or animation: Flash Player 11 for Other Browsers or later

Service Manual data capacity: MB

Revision History
Revision Date Revised items
00 Aug. 2014

upgrade.

Chapter 4 Procedures for removing the Document Feed Rear Cover revised.

01 Jan. 2015
- Service Test Print

- Print head and ink tank diagnosis

- Service Test Print sample
PTT Parameter mode revised.
Chapter 6 Service parts added, and service parts numbers revised.

02 Feb. 2015 corrected.

Revised for security reasons.
03 Jul. 2016 New models added.

4
INDEX
Manual Configuration............................................................................................... 3
Recommended System Requirements....................................................................... 4
SPECIAL NOTES ......................................................................................................... 9
New Features ..........................................................................................................................................
Special Notes ..........................................................................................................................................

TROUBLESHOOTING................................................................................................
By Symptom............................................................................................................................................
By Printout Condition ..............................................................................................................................
By Error Code ..........................................................................................................................................
By Fax Error Code (MB series)................................................................................................................
Error List ...............................................................................................................................................
Lessons from the Past............................................................................................................................

MECHANISM.........................................................................................................
.........................................................................................................
Operation Principle ...............................................................................................................................
Sensors .................................................................................................................................................
............................................................................................................................................
Logic Board Block Diagram ....................................................................................................................
Initial Flowchart ....................................................................................................................................
...............................................................................................................................

DISASSEMBLY & REASSEMBLY ...............................................................................

Notes on Repairing 261

Disassembly Flow..................................................................................................................................
..................................................................................................................................
...... ............................................................................................................................
MB5300 series, MB5000 series, iB4000 series, MB2300 series, MB2000 series 262

MB5400 series, MB5100 series, iB4100 series, MB2700 series, MB2100 series 263

Disassembly Procedures........................................................................................................................
264

Print Head and Cover (iB4100 series, iB4000 series) 281

300

Panel Board Ass’y and Main Case (iB4100 series, iB4000 series) 348

Logic Board Ass’y and Carriage Unit 361

Absorber Kit and Drain Tower Unit 390

Cap Slider Unit and Pump Base Unit 415

LF Inner Guide Unit, Right Plate, and Left Plate 440

Assembly Procedures ............................................................................................................................

LF Inner Guide Unit, Right Plate, and Left Plate 452

Cap Slider Unit and Pump Base Unit 468

5
 Absorber Kit and Drain Tower Unit 492

Logic Board Ass’y and Carriage Unit 515

548

Panel Board Ass’y and Main Case (iB4100 series, iB4000 series) 602

615

Print Head and Cover (iB4100 series, iB4000 series) 629

ADJUSTMENT & VERIFICATION AFTER REPAIR .......................................................

Adjustment ...........................................................................................................................................
Cleaning ................................................................................................................................................
Verification after Repair ........................................................................................................................

PARTS CATALOG ....................................................................................................

.............................................................................
.............................................................................
...............................................................................
.............................................................................
.............................................................................

........................................................
..................................................
FIGURE 3 Logic Board Ass’y and Carriage Unit ...................................................................................
..................................
........................................................
.........................................................
.........................................................
..........................................................................................
.........................................................................
....................................................................................................
.............................................................................
.............................................................................
...............................................................................
.............................................................................
.............................................................................
.........................
........................................................
..................................................
..................................................

6
 ....................................................................................
..................................
.........................................................
.........................................................
.........................................................
..........................................................................................
.........................................................................
....................................................................................................

7
8
New Features
Ink Tanks……………………………………………………………………………………………………………………………………………………
……………………………………………………………………………………………………………………………………………………
Print Head …………………………………………………………………………………………………………………………………………………
Ink System …………………………………………………………………………………………………………………………………………………
Purge Unit …………………………………………………………………………………………………………………………………………………
Ink Absorber ……………………………………………………………………………………………………………………………………………
Scanner ……………………………………………………………………………………………………………………………………………………
Cassette ……………………………………………………………………………………………………………………………………………………
Paper Feeding ……………………………………………………………………………………………………………………………………………
Error Indication …………………………………………………………………………………………………………………………………………
Special Notes
Ink Tanks……………………………………………………………………………………………………………………………………………………
Print Head …………………………………………………………………………………………………………………………………………………
Ink Absorber ……………………………………………………………………………………………………………………………………………
Carriage Unit ……………………………………………………………………………………………………………………………………………
Paper Feed Belt …………………………………………………………………………………………………………………………………………

When Logic Board Ass’y is Replaced …………………………………………………………………………………………………………

Printer Transportation ………………………………………………………………………………………………………………………………
Lithium Battery (Notes for Germany) …………………………………………………………………………………………………………

9
 New Features
Ink Tanks
Use of needle
A new method is adopted where the needle of the print head is inserted into an ink tank.

Ink tank replaceable only when the ink level is low or when ink is used up
An ink tank can be replaced only when the ink level is low or ink runs out, so as to prevent ink leakage
from the ink supply hole of the ink tank. Only the applicable ink tank will come to the ink tank replacement

Print Head
One-inch black chip
The one-inch black chip is adopted for high print speed.

Pin electrode to detect presence of ink

The print head has pin electrodes in the sub tank to detect presence of ink in the ink tank.

indicated in ten levels.

the print head can be removed from the printer.

Reader of the ink tank chip

The print head has a reader of the ink tank chip (while the reader was provided in the Carriage Unit in

Ink System

The printer pump controls the diaphragm inside the print head. By doing so, ink is securely supplied,

For details, see

10
Purge Unit

For details, see

Ink Absorber
Tower shape

accumulated.

Scanner
Double-sided scanning from the ADF (MB5100 series, MB5300 series, MB5400 series)

sided scanning from the ADF.

Paper Feeding

For details, see

Easy-to-understand paper jam handling

11
 Special Notes
Ink Tanks
Handling of a used ink tank
In a used ink tank that is removed from the printer at the message that ink is used up, a slight amount of ink

Before removing an empty ink tank from the printer, be sure to prepare a new ink tank.
If an ink tank where ink is running low or ink is used up is removed from the printer and then re-installed,

one.
When an ink tank is removed from the printer, the air from the outside will leak into the ink tank and the

in the printer, improper color mixture of ink or ink leakage may occur.

Repair of an ink tank

The ink tank errors listed below are the fatal errors, and users cannot replace the applicable ink tanks.
Replace them in repair servicing.
-
- Error 5501: Ink tank hardware fatal error
-
< Reasons >
In an ink tank having the error listed above, ink may remain. To prevent ink leakage from the ink supply
hole, the ink tank cannot be removed by a user.

Print Head
Replacement of the print head
When the print head is replaced in repair servicing, be sure to install the new ink tanks in the print head
when returning the repaired printer to the user.
< Reasons >
To replace the print head, the ink tanks originally installed (the user’s ones) need to be removed from
the print head. Since once-removed ink tanks are not re-usable, the new ink tanks must be installed in
the replaced print head.

12
Ink Absorber
Replacement of the Ink Absorber
When the Ink Absorber is replaced in repair servicing, be sure to replace all the following items at the same

- Absorber Kit
- Drain Tower Unit
- Blade Cleaner Unit
< Reasons >
When the Ink Absorber is replaced, the ink absorber counter must be reset.

Carriage Unit
Replacement of the Carriage Unit

When the Carriage Unit is replaced in repair servicing, be sure to replace the Carriage Pulley Holder at the

< Reasons >

Holder needs to be adjusted accordingly. To secure the belt tension, the Carriage Pulley Holder must be

Paper Feed Belt

Replacement of the Paper Feed Belt
When the Paper Feed Belt is replaced in repair servicing, be sure to replace the Paper Feed Belt Unit at the

< Reasons >

adjusted accordingly. To secure the belt tension, the Paper Feed Belt Unit must be replaced at the same

13
 Using the BR Tool, the user data listed below can be transferred from the original Logic Board Ass’y to a
replaced new Logic Board Ass’y in repair servicing.
Data that can be transferred using the BR Tool:
-
- Counter values (ink absorber counter value and print volume, etc.)
-
Data that cannot be transferred using the BR Tool:
- ROM version
For details, see

When Logic Board Ass’y is Replaced

When the Logic Board Ass’y is replaced in repair servicing, the printer serial number becomes blank.

- Default password for the Remote UI administrator

-

printer model:

- Default password for the Remote UI administrator

Advise the user of the following:

-
Advise the user of the following:
1) The printer serial number is indicated as “-“ in the list of searched printers. Select it and
proceed the Wi-Fi setup procedures.

Perform Write S/N in the Service Tool, Main tab, or backup the user data of the original Logic Board
before replacement and restore it to the replaced new one using the BR Tool.
For details, see or in ADJUSTMENT & VERIFICATION AFTER

14
 REPAIR.

< Reasons >

-
-

- The ink tanks have never been removed from the print head.
-
-
- Ink leakage has not occurred in the printer.

series)

disposal) in German.

15
16
By Symptom
Paper Feed Failure …………………………………………………………………………………………………………………………………… 25
No paper feed 25

Paper skew 26

Feeding multiple papers at the same time 27

Ejecting blank paper 28

Trace of spur unit 29

Communication Error ……………………………………………………………………………………………………………………………… 30

Not recognized by PC, Communication error 30

Printing from PC stops halfway 31

Scanner Error (MB series) ………………………………………………………………………………………………………………………… 32

Stains or streaks on the scanned image 32

Strange sound from scanner 33

Fax Communication Error (MB series) ……………………………………………………………………………………………………… 34

No transmission or reception 34

No transmission to one particular machine 35

No transmission from the ADF 36

Defect (streaks, etc.) in transmitted image 37

Other Malfunctions…………………………………………………………………………………………………………………………………… 38
No power-on, Unexpected power down 38

Strange sound while the Purge is moving 39

Strange sound while the carriage is moving 40

Strange sound during feeding paper 41

Strange sound during ejecting paper 42

17
 Faulty LCD display 43

Operation Panel does not respond 44

By Printout Condition
Improper Printout Samples ……………………………………………………………………………………………………………………… 45
Improper Printing……………………………………………………………………………………………………………………………………… 46
Photo paper: horizontal streaks (small pitch) / uneven printing 46

Photo paper: horizontal streaks (medium pitch) / uneven printing 47

Photo paper: horizontal streaks (30-40mm) / uneven printing at the leading and trailing edge 48

White streak / blank portion 49

Vertical streak / uneven printing and color mis-location 50

Plain paper: post card / envelope vertical streak or faulty line 51

No color (no ink ejection) / print is faint 52

Partial smear on the print side (print head abrasion) 53

Print side / the back side of paper is partially smeared (paper feeding part is smeared) 54

By Error Code
Service Call Error (Error Code Displayed / Power Lamp and Alarm Lamp Alternately Blinking)
Blinking)…………………… 55
5011 (scanner error): 22 times 55

5012 (scanner motor error): 22 times 56

5040 (ADF motor error): 22 times 57

5050 (Electric circuit error): 22 times 58

5051 (ADF rear-side sensor error): 33 times 59

5100 (CR position error): 2 times 60

5102 (CR position error: cause unknown): 2 times 61

5103 (CR position error: failure in reading the encoder): 2 times 62

5104 (CR position error during diagnostic operation): 2 times 63

5105 (CR position fatal error: paper jam): 2 times 64

5200 (print head temp. too high): 8 times 65

5203 (fatal error: print head ID): 8 times 66

5204 (fatal error: print head EEPROM): 8 times 67

5205 (fatal error: no print head): 8 times 68

5206 (fatal error: print head diode sensor): 8 times 69

5207 (print head diode sensor fatal error: short pulse heat application): 8 times 70

5208 (sub-heater: print head temperature too high): 8 times 71

5209 (sub-heater: failure in temperature detection): 8 times 72

5400 (thermistor temp. abnormal): 6 times 73

5500 (ink tank not recognized): 8 times 74

18
5501 (ink tank hardware fatal error): 8 times 75

5B00/5B01 (ink absorber full): 7 times 76

5C01 (blade sensor error): 4 times 77

6000 (LF position error): 3 times 78

6500 (other errors): 20 times 79

6502 (ink tank position sensor error): 19 times 80

6700 (RTC error): 26 times 81

6701 (RTC communication error): 26 times 81

6800 (NVRAM error): 9 times 82

6801 (NVRAM timeout): 9 times 82

6900 (network sub-system launch error): 26 times 83

6901 (network sub-system timeout): 26 times 83

6902 (other network sub-system error): 26 times 83

6910 (wireless LAN device non-connection): 26 times 84

6911 (wireless LAN hardware error): 26 times 84

6920 (wired LAN driver error): 26 times 85

6921 (wired LAN hardware error): 26 times 85

6930 (USB control-out bus error): 27 times 86

6931 (USB control-in bus error): 27 times 86

6932 (USBPRT bulk-out bus error): 27 times 86

6933 (USBPRT bulk-in bus error): 27 times 86

6936 (USBSCN bulk-out bus error): 27 times 86

6937 (USBSCN bulk-in bus error): 27 times 86

6938 (USBSCN interrupt-in bus error): 27 times 86

6939 (USBFAX bulk-out bus error): 27 times 86

693A (USBFAX bulk-in bus error): 27 times 86

6940 (USB sub-system firmware error): 28 times 87

6941 (USB sub-system command error): 28 times 87

6943 (USB sub-system data copy error): 28 times 87

6944 (USB sub-system instruction error): 28 times 87

6945 (USB sub-system not started): 28 times 87

6946 (USB sub-system improper timeout setting): 28 times 87

6942 (USB sub-system timeout): 29 times 88

7100 (knurl sensor error): 14 times 89

7200 (PP position error): 12 times 90

7201 (PP position error: pick-up roller): 12 times 91

19
 7202 (PP position error: lower pick-up roller): 12 times 91

7203 (PP position error: knurl selection): 12 times 92

7204 (PP position error: pump): 12 times 93

7205 (PP position error: wiper): 12 times 94

9000 (USB Vbus overcurrent): 15 times 95

9500 (failure in loading modem patch): 16 times 96

B202 (VH monitor error: discharge): 10 times 97

B203 (VH monitor error: precharge): 10 times 98

B204 (VH monitor error: FET ON): 10 times 99

B205 (VHIC status monitor error): 10 times 100

B502 (IS unit error: air pump): 8 times 101

B503 (IS unit error: joint): 8 times 102

B504 (diaphragm error): 8 times 103

C000 (drive switch error): 21 times 105

Operator Call Error (Error Code Displayed / Alarm LED Lit or Unlit) ……………………………………………………………
……………………………………………………………106
1003 (no paper in the cassette): lamp lit 106

1007 (no paper in Cassette 1): lamp lit 106

1008 (no paper in the Cassette 2): lamp lit 107

1200 (front cover open): lamp not lit 108

1300 (paper jam): lamp lit 109

1303 (paper jam in the cassette): lamp lit 109

1313 (paper jam in the PG rear guide): lamp lit 109

1309 (paper size error in automatic double-sided printing): lamp lit 110

1310 (paper size error in automatic double-sided printing): lamp lit 111

1314 (paper jam in automatic double-sided printing): lamp lit 112

1319 (unable to complete automatic double-sided printing): lamp lit 113

1600 (no ink): lamp lit 114

1660 (no ink tank): lamp lit 115

1688 (no ink): lamp lit 116

1700/1701 (ink absorber almost full warning): lamp lit 117

1754 (ink tank not installed completely): lamp lit 118

1755 (no ink, unable to continue operation): lamp lit 119

1871 (no cassette): lamp lit 120

1872 (no Cassette 1): lamp lit 120

1873 (no Cassette 2): lamp lit 120

1874 (no cassettes): lamp lit 120

20
 1890 (packing material not removed): lamp lit 121

2001 (non-supported device connected): lamp lit 122

2002 (hub not supported): lamp lit 122

2110 (paper size or type mismatch): lamp lit 123

2111 (paper size or type mismatch: Cassette 1): lamp lit 123

2112 (paper size or type mismatch: Cassette 2): lamp lit 123

2113 (paper size or type mismatch: both cassettes): lamp lit 123

2500 (auto print head alignment incomplete): lamp lit 124

2801 (paper jam in the ADF): lamp lit 125

2802 (no paper in the ADF): lamp lit 126

2803 (paper in the ADF too long): lamp lit 127

2805 (ADF open): lamp lit 128

4100 (Premium Contents not printable): lamp lit 129

4103 (non-supported print settings): lamp lit 130

4104 (non-supported paper): lamp lit 131

By Fax Error Code (MB series)

Operator Call Error ………………………………………………………………………………………………………………………………… 132
#001 [0001] 132

#003 [0003] 133

#005 [0005] 134

#012 [000C] 135

#017 [0011] 136

#018 [0012] 137

#022 [0016] 138

#037 [0025] 139

#046 [002E] 140

#059 [003B] 141

#085 [0055] 142

#099 [0063] 143

#412 [019C] 144

#995 [03E3] 145

Service Call Error …………………………………………………………………………………………………………………………………… 146

##100 [044C] 146

##104 [0450] 146

##281 [0501] 146

##282 [0502] 146

21
 ##283 [0503] 146

##101 [044D] 147

##280 [0500] 147

##750 [06D6] 147

##754 [06DA] 147

##755 [06DB] 147

##757 [06DD] 147

##759 [06DF] 147

##760 [06E0] 147

##764 [06E4] 147

##765 [06E5] 147

##767 [06E7] 147

##769 [06E9] 147

##770 [06EA] 147

##772 [06EC] 147

##774 [06EE] 147

##775 [06EF] 147

##777 [06F1] 147

##779 [06F3] 147

##780 [06F4] 147

##784 [06F8] 147

##785 [06F9] 147

##789 [06FD] 147

##793 [0701] 147

##102 [044E] 150

##106 [0452] 150

##103 [044F] 151

##107 [0453] 151

##114 [045A] 151

##200 [04B0] 151

##790 [06FE] 151

##109 [0455] 152

##224 [04C8] 152

##288 [0508] 152

##289 [0509] 152

##290 [050A] 152

22
##791 [06FF] 152

##792 [0700] 152

##794 [0702] 152

##201 [04B1] 154

##220 [04C4] 155

##795 [0703] 155

##232 [04D0] 156

##237 [04D5] 156

##261 [04ED] 156

##250 [04E2] 157

##251 [04E3] 157

##252 [04E4] 157

##253 [04E5] 157

##254 [04E6] 157

##255 [04E7] 157

##256 [04E8] 157

##257 [04E9] 157

##258 [04EA] 157

##284 [0504] 158

##285 [0505] 159

##286 [0506] 159

##287 [0507] 159

##670 [0686] 160

##672 [0688] 160

##674 [068A] 160

##671 [0687] 161

##673 [0689] 161

##675 [068B] 161

##752 [06D8] 162

##762 [06E2] 162

##782 [06F6] 162

##787 [06FB] 162

##753 [06D9] 163

##758 [06DE] 163

##763 [06E3] 163

##768 [06E8] 163

23
 ##773 [06ED] 163

##778 [06F2] 163

##783 [06F7] 163

##788 [06FC] 163

Error List
Service Call Errors (Alarm and Power LEDs Alternately Blinking) ………………………………………………………………165
Operator Call Errors (Alarm LED Lit or Unlit) ………………………………………………………………………………………………167
Fax Errors …………………………………………………………………………………………………………………………………………………168
Operator errors: 168

Service errors: 169

Lessons from the Past

Case 1: Wait due to temperature rise during continuous scanning from the ADF ………………………………………171

24
 By Symptom
Paper Feed Failure
No paper feed

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Fix the Rear Guide.
(1)
No Go to (2).
Yes Remove it.
(2) Foreign material in paper feeding area.
No Go to (3).
Yes Clean the applicable Pick Up Roller Unit.
(3) The Pick Up Roller Unit is smeared.
No Go to (4).
Yes Clean the pad.
(4)
No Go to (5)
(5) Yes Replace the Pick Up Roller Unit

< Remarks >

The Pick Up Roller Unit picks up paper one by one.

25
 Paper skew

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

Align the Paper Guide to the paper completely.

(1)
to the paper completely. Completely
Go to (2).
aligned
Yes Clean the applicable Pick Up Roller Unit.
(2) The applicable Pick Up Roller Unit is smeared.
No Go to (3).
Yes Remove it.
(3) Foreign material in paper feeding area.
No Go to (4).
(4) Yes Replace the applicable Pick Up Roller Unit.

< Remarks >

paper skews as a result.

26
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Reduce the amount of paper.
(1) Paper is overloaded.
No Go to (2).
Yes Clean the Pick Up Roller Unit.
(2) The applicable Pick Up Roller Unit is smeared.
No Go to (3).
(3) Yes Replace the Pick Up Roller Unit.

< Remarks >

27
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Clean the Pick Up Roller Unit.
(1) The applicable Pick Up Roller Unit is smeared.
No Go to (2).
Yes Re-connect the cable.
(2) The LF Inner Guide Unit is badly connected.
No Go to (3).
The applicable Pick Up Roller Unit is deformed / Yes Replace the Pick Up Roller Unit.
(3)
broken. No Go to (4).
The PE sensor in LF Inner Guide Unit is
(4) Yes Replace the LF Inner Guide Unit.
deformed / broken /damaged.

< Remarks >

is ejected.

28
Trace of spur unit

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material such as a hair is in the Spur Yes Remove it.
(1)
Unit. No Go to (2).
(2) Yes Replace the Spur Unit.

< Remarks >

If the Spur Unit has an obstacle inside or is deformed or broken, the unit leaves a spur trace on the surface of paper.

29
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The printer is connected to the PC via a USB Yes Go to (5).
(1)
cable or LAN cable. No Go to (2).
The cables of the Wireless LAN Board Ass’y are Yes Connect them properly.
(2)
disconnected. No Go to (3).
Yes Replace the Wireless LAN FFC.
(3) The Wireless LAN FFC is damaged.
No Go to (4)
Yes Replace the Wireless LAN Board Ass’y.
(4)
No Go to (5).
(5) Yes Replace the Logic Board Ass’y.

< Remarks >

When the printer is connected to a PC via a USB cable or LAN cable, the cable or the Logic Board Ass’y is supposed

30
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The printer is connected to the PC via a USB Yes Go to (3).
(1)
cable or LAN cable. No Go to (2).
Yes Replace the Wireless LAN Board Ass’y.
(2)
No Go to (3).
(3) Yes Replace the Logic Board Ass’y.

< Remarks >

When the printer is connected to a PC via a USB cable or LAN cable, the cable or the Logic Board Ass’y is supposed to

is inserted to wait for the fall of temperature.

31
 Scanner Error (MB series)
Stains or streaks on the scanned image

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Clean it.
(1) The platen glass is dirty.
No Go to (2).
The Scanner Unit cable is improperly Yes Connect it properly.
(2)
connected. No Go to (3).
Yes Replace the Scanner Unit.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

When the platen glass is not clean, or when an internal component of the Scanner Unit, such as the CIS sensor, is

32
Strange sound from the Scanner Unit

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) The problem is reproduced. Yes Replace the Scanner Unit.

< Remarks >

When an internal component of the Scanner Unit is dislocated or damaged, a strange sound can be heard.

33
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Incorrect Connect the telephone line properly.
(1)
Correct Go to (2).
Wrong Call the correct number.
(2) Check the fax number.
Correct Go to (3).
Set the type of telephone line properly (rotary
Wrong
(3) pulse or touch tone).
rotary pulse or touch tone.
Correct Go to (4).
Yes Delete the data from the memory.
(4) Memory is almost full.
No Go to (5).
Check RX FAX Yes
(5)
, is enabled. No Go to (6).
In -> Color transmission, Send Yes Go to (7).
(6)
is selected. No Select .
Transmit or receive the document in several
Yes
(7) The document is long. parts.
No Go to (8).
Yes
(8) The amount of data is large.
No Go to (9).
Replace the Logic Board Ass'y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(9) MB2100 series)
No End

1. Enter the PTT parameter mode

mode.
2. Go to #1 BIT SWITCH -> SW#05, and set (bit 5, bit 4), (bit 3, bit 2), and (bit 1, bit 0) to either (1, 0) or

< Remarks >

The error will occur when one of the following occurs:
- The dial tone is not detected.
- No response is received from the other machine.
- The type of telephone line, rotary pulse or touch tone, is not set correctly.

- The document is too long to process as one page.

34
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Wrong Call the correct number.
(1) Check the fax number.
Correct Go to (2).
Check RX FAX Yes
(2)
, is enabled. No Go to (3).
In -> Color transmission, Send Yes Go to (4).
(3)
is selected. No Select .
(4) Yes Check the fax setup of the receiver.

< Remarks >

machine is not properly set or connected.

35
 No transmission from the ADF

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material in the ADF Unit.
No Go to (2).
Yes Clean them.
(2) The rollers are smeared.
No Go to (3).
Yes Replace the Document Feed Unit.
(3)
No End

< Remarks >

The error will occur when there is a foreign material in the ADF Unit, the ADF Unit is smeared, or the sensor is

36
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Clean the Platen Glass.
(1) Streaks in the copied image.
No Go to (2).
Yes Replace the Scanner Unit.
(2) Dust inside the Platen Glass or on the CIS.
No Go to (3).
Yes Replace the Logic Board.
(3)
No End

< Remarks >

37
 No power on / Unexpected power down

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Connect it properly.
(1) The DC Harness is disconnected.
No Go to (2).
Yes Connect it properly.
(2) The Panel FFC is disconnected.
No Go to (3).
Yes Replace the Power Supply Unit. -> Go to (4).
(3)
No End
Yes Replace the Logic Board Ass’y. -> Go to (5).
(4)
No End
Yes -> Go to (6).
(5)
No End
Yes Replace the Paper Feed Motor. -> Go to (7).
(6)
No End
(7) Yes Replace the Carriage Motor.

< Remarks >

38
Strange sound while the Purge is moving

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer
No Go to (2).
Yes Replace the Pump Base Unit.
(2)
No Go to (3).
(3) Yes Replace the Right Plate Unit.

< Remarks >

39
 Strange sound while the carriage is moving

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer
No Go to (2).
Yes Replace the Cap Slider Unit.
(2)
are damaged, etc.). No Go to (3).
Yes Replace the Right Plate Unit.
(3)
Unit is broken, etc.). No Go to (4).
(4) Yes Replace the Carriage Unit.

< Remarks >

of the Carriage Unit and a strange sound will be heard.

40
Strange sound during feeding paper

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer
No Go to (2).
Yes Replace the Right Plate Unit.
(2) The Right Plate Unit is damaged.
No Go to (3).
Yes Replace the applicable Pick-up Roller Unit.
(3) The Pick-up Roller is damaged.
No Go to (4).
The Lower Drive Unit is damaged.
(4) Yes Replace the Lower Drive Unit.
(MB2300/MB5300/iB4000 series only)

< Remarks >

(2bi machine only)

damaged.

41
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material inside the printer (Spur Unit, Yes Remove it.
(1)
etc.) No Go to (2).
Yes Replace the Paper Feed Belt Unit.
(2) The Paper Feed Belt Unit is damaged.
No Go to (3).
Yes Replace the Paper Feed Roller Ass’y.
(3) The Paper Feed Roller Ass’y is damaged.
No Go to (4).
Yes Replace the Eject Roller Ass’y.
(4) The Eject Roller Ass’y is damaged.
No Go to (5).
(5) The Spur Unit is damaged. Yes Replace the Spur Unit.

< Remarks >

If there is a foreign material inside the printer, the paper can contact it, making a strange sound during paper

42
Faulty LCD display

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Re-connect the Panel FFC.
(1) The Panel FFC is not connected properly.
No Go to (2).
Yes Replace the Panel FFC. -> Go to (3).
(2) The Panel FFC is disconnected.
No Go to (3).
Yes Replace the LCD Ass’y. -> Go to (4).
(3)
No End
Yes Replace the Panel Board Assy’s. -> Go to (5).
(4)
No End
Yes Replace the Logic Board Ass’y.
(5)
No End

< Remarks >

The Lcd Ass’y receives a signal and a power via from the Logical Board Ass’y to Panel Board Ass’y. Therefore, the
problem will occur, if either the cable is disconnected or the Boad and the Lcd Ass’y are damaged.

43
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Re-connect the Panel FFC.
(1) The Panel FFC is not connected properly.
No Go to (2).
Yes Replace the Panel FFC. -> Go to (3).
(2) The Panel FFC is disconnected.
No Go to (3).
Yes Replace the Panel Board Assy. -> Go to (4).
(3)
No End
Yes Replace the Logic Board Ass’y.
(4)
No End

< Remarks >

The Panel Board Ass’y receives signals and power from the Logic Board Ass’y. Therefore, the problem will occur if
the cable is disconnected or the Logic Board Ass’y is faulty.

44
Improper Printout Samples

Photo paper Photo paper

Photo paper

and trailing edge (30-40mm)

Plain paper, Postcard, Envelope

(paper feeding part is smeared)

45
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Perform Print Head Cleaning.
Not If necessary, perform Print Head Cleaning again.
(1) Ink is not ejected from the nozzles properly. properly In case the problem persists,
try Deep Cleaning once. -> Go to (2).
Properly Go to (2).
Purging amount is small. See How to measure Not enough Replace Pump Base Unit.
(2)
the purge amount. Enough Go to (3).
Not properly Replace the print head.
(3)
How to measure the head tank failure Properly Go to (4).
Yes Replace the Carriage Unit.
(4)
No Go to (5).
(5) Yes Replace the Logic Board Ass’y.

< Remarks >

46
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) Yes Replace the Pressure Roller.

< Remarks >

47
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Replace the Spur Unit.
(1)
No Go to (2).
(2) Yes Replace the Pressure Roller.

< Remarks >

- The leading or trailing edge of paper is curled.

- When the leading edge of paper is caught in the Eject Roller / Spur Unit.
- When the railing edge of paper passes through the Paper Feed Roller / Pressure Roller.

48
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) Yes Replace the applicable Pickup Roller Unit.

< Remarks >

This problem may occur when the paper feeds through the Pickup Roller at unexpected speed.

49
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) Smear on the Timing Slit Strip Film.
No Go to (2).
Yes Replace the Timing Slit Strip Film.
(2) Scratch on the Timing Slit Strip Film.
No Go to (3).
Not
(3) Apply Grease.
Rail.

< Remarks >

This problem occurs when the Timing Slit Strip Film is smeared or scratched, or the grease on the carriage rail is not
applied evenly.

50
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Perform the Print Head Alignment.
(1) Print head alignment is incorrect.
No Go to (2).
(2) Yes Replace the Carriage Unit.

< Remarks >

This problem highly occurs when 1)the accuracy of ink droplet is not good enough due to improper print head
alignment or 2) the head to paper distance is not proper due to Carriage Unit’s damage.

51
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Perform Print Head Cleaning.
Not If necessary, perform Print Head Cleaning again.
(1) Ink is not ejected properly from the nozzles. Properly In case the problem persists,
try Deep Cleaning once.
Properly Go to (2).
Yes Remove it.
(2) Foreign material on the Cap Slider Unit.
No Go to (3).
Purging amount is small. See How to measure Yes Replace the Pump Base Unit.
(3)
the purge amount. No Go to (4).
Not
Replace the print head.
(4) Properly
See How to measure the head/tank failure.
Properly Go to (5).
The Carriage Unit or print head contact pin is Yes Replace the Carriage Unit.
(5)
deformed / damaged. No Go to (6).
(6) Yes Replace the Logic board Ass’y.

< Remarks >

52
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) Paper is warped.
No Go to (2).
Leaking an ink from the nozzle part of the Print Yes Replace the Ink Tank.
(2)
Head. No Go to (3).
Yes Replace the Carriage Unit.
(3) The Carriage Unit is damaged.
No Go to (4).
Yes Replace the Pressure Roller Unit.
(4) The Pressure Roller is damaged.
No Go to (5).
(5) The wiper is damaged. Yes Replace the Cap Slider Unit.

< Remarks >

This problem occurs when the face of print head abrades the paper or ink at the face drops on the paper.

53
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Applicable part is smeared.
- Pressure Roller Yes Clean the applicable part.
(1) - Platen Unit
- Spur Unit No Go to (2).
- Eject Roller
Replace the applicable part.
(2) Yes - Pressure Roller
- Spur Unit

< Remarks >

This problem occurs when the smear on the paper feeding part is transferred on the surface of paper.

54
 By Error Code

Error code 5011 (Scanner error)

LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The Scanner FFC or the connector is Yes Connect the Scanner FFC properly.
(1) disconnected or is connected at an irregular
angle. No Go to (2).

The Scanner FFC or the connector is cut, bent, Yes Replace the Scanner Unit.
(2)
or damaged. No Go to (3).
(3) Yes Replace the Logic Board Ass’y.

< Remarks >

properly.

55
 Error code 5012 (Scanner motor error)
LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The Scanner Motor cable is disconnected or Yes Connect the cable properly.
(1)
connected with an angle. No Go to (2).
The Scanner Motor cable is cut, bent, or Yes Replace the Scanner Unit.
(2)
damaged. No Go to (3).
(3) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will occur when a problem of the scanner motor inside the Scanner Unit is detected.

56
Error code 5040 (ADF motor error)
LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The DF Motor Harness is disconnected or Yes Connect the harness properly.
(1)
connected with an angle. No Go to (2).
Yes Replace the DF Motor Harness.
(2) The DF Motor Harness is cut, bent, or damaged.
No Go to (3).
Yes Replace the Document Feed Unit.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will occur when a problem of the DF motor inside the Document Feed Unit is detected.

57
 Error code 5050 (Electric circuit error)
LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The cable between the Scanner Unit and the Yes Connect the cable properly.
(1) Logic Board Ass’y is disconnected or connected
with an angle. No Go to (2).
Yes Replace the Scanner Unit.
(2)
No Go to (3).
(3) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will occur when a problem in the electric circuit of the Scanner Unit is detected.

58
Error code 5051 (ADF rear-side sensor error)
LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The CIS FFC is disconnected or connected with Yes Connect the cable properly.
(1)
an angle. No Go to (2).
Yes Replace the CIS FFC.
(2) The CIS FFC is cut, bent, or damaged.
No Go to (3).
Yes Replace the Document Feed Unit.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will occur when a problem is detected in the CIS for the back side of paper (the CIS is inside the Document
Feed Unit).

59
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material that prevents Carriage Unit Yes Remove it.
(1)
movement. No Go to (2).
Improperly
Install them properly.
installed
(2) The ink tanks are not installed properly.
Properly
Go to (3).
installed
Yes Clean it.
(3) The Timing Slit Strip Film is smeared.
No Go to (4).
The Carriage Unit cable or Carriage Motor cable Yes Connect them properly.
(4)
is disconnected or connected with an angle. No Go to (5).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(5)
is a persistent stain that cannot be cleaned. No Go to (6).
Yes Replace the Carriage Unit.
(6)
No Go to (7).
Yes Replace the Carriage Motor.
(7)
No Go to (8).
(8) Yes Replace the Logic Board Ass’y.

< Remarks >

60
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The carriage stays at the ink tank replacement Yes Install the ink tank(s) properly.
(1)
No Go to (2).
Foreign material that prevents Carriage Unit Yes Remove it.
(2)
movement. No Go to (3).
Yes Clean it.
(3) The Timing Slit Strip Film is smeared.
No Go to (4).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(4)
is a persistent stain that cannot be cleaned. No Go to (5).
Yes Replace the Carriage Unit.
(5)
No Go to (6).
Yes Replace the Carriage Motor.
(6)
No Go to (7).
(7) Yes Replace the Logic Board Ass’y.

< Remarks >

completely.

61
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material that prevents Carriage Unit Yes Remove it.
(1)
movement. No Go to (2).
Improperly
Install them properly.
installed
(2) The ink tanks are not installed properly.
Properly
Go to (3).
installed
Yes Clean it.
(3) The Timing Slit Strip Film is smeared.
No Go to (4).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(4)
is a persistent stain that cannot be cleaned. No Go to (5).
Yes Replace the Carriage Unit.
(5)
No Go to (6).
Yes Replace the Carriage Motor.
(6)
No Go to (7).
(7) Yes Replace the Logic Board Ass’y.

< Remarks >

62
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material that prevents Carriage Unit Yes Remove it.
(1)
movement. No Go to (2).
Yes Clean it.
(2) The Timing Slit Strip Film is smeared.
No Go to (3).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(3)
is a persistent stain that cannot be cleaned. No Go to (4).
Yes Replace the Carriage Unit.
(4)
No Go to (5).
Yes Replace the Carriage Motor.
(5)
No Go to (6).
(6) Yes Replace the Logic Board Ass’y.

< Remarks >

63
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material that prevents Carriage Unit Yes Remove it.
(1)
movement. No Go to (2).
Yes Clean it.
(2) The Timing Slit Strip Film is smeared.
No Go to (3).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(3)
is a persistent stain that cannot be cleaned. No Go to (4).
Yes Replace the Carriage Unit.
(4)
No Go to (5).
Yes Replace the Carriage Motor.
(5)
No Go to (6).
(6) Yes Replace the Logic Board Ass’y.

< Remarks >

64
Error code 5200 (The print head temperature rises too high)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Replace the applicable ink tank.
(1)
up. No Go to (2).
The print head is faulty (the contact, TAB Yes Replace the print head.
(2)
wiring, or the nozzles were burnt, etc.). No Go to (3).
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(3)
are bent or deformed. No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The print head temperature is monitored by the built-in temperature sensor.

65
 Error code 5203 (Fatal error: Print head ID)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error occurs when the print head ID cannot be read.

66
Error code 5204 (Fatal error: Print head EEPROM)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error occurs when the print head EEPROM cannot be accessed.

67
 Error code 5205 (Fatal error: No print head)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error occurs when the print head is not installed.

68
Error code 5206 (Fatal error: Print head diode sensor)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error occurs when a problem is detected in the diode sensor of the print head.

69
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

70
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error occurs when the sub-heater of the print head detects abnormal rise of the temperature.

71
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install it properly.
installed
(1) The print head is not installed properly.
Properly
Go to (2).
installed
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are bent or deformed. No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error indicates that the sub-heater of the print head does not operate properly.

72
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The PE sensor cable is disconnected or Yes Connect the cable properly.
(1)
connected with an angle. No Go to (2).
Yes Replace the LF Inner Guide Unit.
(2)
No End.
Yes Replace the print head.
(3)
No End.
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will occur when the temperature sensor inside the LF Inner Guide Unit (PE sensor) detects abnormality.

73
 Error code 5500 (Ink tank not recognized)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
MB2000 series, MB2300 series, MB5000 series,
MB5300 series, or iB4000 series with ROM
Yes
version earlier than 2.000:
Remove the applicable ink tank(s).
(1) Non-supported ink tanks are installed. Other than the above:
Yes
replace the applicable ink tank(s).
For details, refer to
No Go to (2).
Yes Replace the Logic Board Ass’y.
(2)
No Go to (3).
(3) Yes Replace the print head.

< Remarks >

The error will occur when a non-supported ink tank is installed.
Service Test Print
series, MB2300 series, MB5000 series, MB5300 series, and iB4000 series, INK_ER will be printed with ROM version
2.000 or later).

74
Error code 5501 (Ink tank hardware fatal error): ROM version earlier than 2.000
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install them properly.
installed
(1) The ink tanks are not installed properly.
Properly
Go to (2).
installed
MB2000 series, MB2300 series, MB5000 series,
MB5300 series, or iB4000 series with ROM
Yes
version earlier than 2.000:
Replace the applicable ink tank(s).
(2) Other than the above:
Yes
replace the applicable ink tank(s).
For details, refer to
No Go to (3).
Yes Replace the Logic Board Ass’y.
(3)
No Go to (4).
(4) Yes Replace the print head.

< Remarks >

The error will occur when the ink tank data cannot be obtained.
Service Test Print
series, MB2300 series, MB5000 series, MB5300 series, and iB4000 series, INK_ER will be printed with ROM version
2.000 or later).

75
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

- Absorber Kit
(1) Yes
- Drain Tower Unit
- Blade Cleaner Unit

< Remarks >

The error will be indicated when the applicable ink absorber counter value exceeds 100% at power-on or during
purging.

- Absorber Kit
- Drain Tower Unit
- Blade Cleaner Unit
For details, refer to

76
Error code 5C01 (Blade sensor error)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material in the printer (around the Yes Remove it.
(1)
Purge Unit). No Go to (2).
The blade sensor cable is disconnected or Yes Connect the cable properly.
(2)
connected with an angle. No Go to (3).
Yes Replace the Blade Sensor Harness Ass’y.
(3) The blade sensor cable is cut or damaged.
No Go to (4).
Yes Replace the Cap Slider Unit.
(4) The Cap Slider Unit is damaged.
No Go to (5).
Yes Replace the Pump Base Unit.
(5)
No Go to (6).
(6) Yes Replace the Right Plate Unit.

< Remarks >

77
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer.
No Go to (2).
Yes Clean it.
(2) The Timing Slit Disk Feed Film is smeared.
No Go to (3).
The Timing Slit Disk Feed Film is scratched, Yes Replace the Timing Slit Disk Feed Film.
(3) or there is a persistent stain that cannot be
cleaned. No Go to (4).
Yes Replace the LF Encoder FFC.
(4) The LF Encoder FFC is cut or damaged.
No Go to (5).
Yes Replace the Photo Sensor Unit.
(5)
No Go to (6).
The Paper Feed Motor Unit does not operate, Yes Replace the Paper Feed Motor.
(6)
and the error recurs soon. No Go to (7).
(7) Yes Replace the Logic Board Ass’y.

< Remarks >

78
Error code 6500 (Other hardware errors)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

79
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Install the ink tanks in the correct slots.
(1) An ink tank was installed in a wrong slot.
No Go to (2).
Yes Clean the ink tank contacts.
(2) The contact of the ink tank is smeared.
No Go to (3).
Yes Replace the applicable ink tank(s).
(3)
No Go to (4).
The ink tank contact of the print head is bent or Yes Replace the print head.
(4)
deformed. No Go to (5).
The print head contact of the Carriage Unit is
(5) Yes Replace the Carriage Unit.
bent or deformed.

< Remarks >

The error will occur when an ink tank is detected to be installed in a wrong slot at power-on or when the Front Cover
is closed.

80
 6700 (RTC error)
Error code

LED
(Error 6700 applicable to MB5000 series, MB5100 series, MB5300 series, and MB5400 series)
(Error 6701 applicable to MB5100 series and MB5400 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The Bind FFC is disconnected.
No Go to (2).
Yes Replace the Bind FFC
(2) The Bind FFC is bent, cut, or damaged.
No Go to (3).
Yes Replace the Bind Board Ass’y
(3)
No Go to (4).
(4) Yes Replace the Logic Board Ass’y

< Remarks >

disconnected from the Logic Board Ass’y.

81
 6800 (NVRAM error)
Error code

LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

82
Error code

LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Replace the Logic Board Ass’y. -> Go to (3).
(1)
printer and unable to operate the printer. No
Yes Replace the Logic Board Ass’y. -> Go to (3).
(2)
No End
(3) Yes Replace the Wireless LAN Board Ass’y.

< Remarks >

83
 Error code
6911 (Wireless LAN hardware error)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The Wireless LAN FFC is disconnected or Yes Connect the cable properly.
(1)
connected with an angle. No Go to (2).
The Wireless LAN FFC is damaged, bent, or Yes Replace the Wireless LAN FFC.
(2)
scratched. No Go to (3).
Yes Replace the Wireless LAN Board Ass’y.
(3)
No End.
(4) Yes Replace the Logic Board Ass’y.

< Remarks >

cable or a defect of the Wireless LAN Board Ass’y.

84
 6920 (Wired LAN driver error)
Error code
6921 (Wired LAN hardware error)
LED
(Applicable to MB2300 series, MB2700 series, MB5000 series, MB5100 series, MB5300 series, MB5400
series, iB4000 series, and iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

85
 Error code

LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

86
Error code

LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

87
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) Yes Replace the Logic Board Ass’y.

< Remarks >

88
Error code 7100 (Knurl sensor error)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Connect the harness properly.
(1) The Knurl Sensor Harness Ass’y is disconnected.
No Go to (2).
The Bind FFC is connected with an angle or Yes Connect it properly.
(2)
disconnected. No Go to (3).
Yes Replace the Bind PCB Ass’y.
(3)
damaged. No Go to (4)
Yes
(4)
No Go to (5).
The knurl sensor or the gear near the sensor is Yes Replace the Right Plate Unit.
(5)
damaged. No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

89
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Clean it.
(1) The PP Code Wheel is smeared.
No Go to (2).
Yes Connect the harness properly.
(2) The PP Encoder Harness is disconnected.
No Go to (3).
Foreign material in the gear of the Right Plate Yes Remove it.
(3)
Unit. No Go to (4).
The PP Code Wheel is scratched, or there is a Yes Replace the PP Code Wheel.
(4)
persistent stain that cannot be cleaned. No Go to (5).
Yes Replace the Code Wheel Gear.
(5) The Code Wheel Gear is damaged.
No Go to (6).
Yes Replace the Right Plate Unit.
(6)
No Go to (7).
Yes Replace the Logic Board Ass’y.
(7)
No End

< Remarks >

The error will occur when a problem is detected in the PP drive switch mechanism.

90
Error code

LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material in the Pick-up Roller.
No Go to (2).
Foreign material in the Pick-up Roller Drive Yes Remove it.
(2)
gear. No Go to (3).
Yes Clean it.
(3) The PP Code Wheel is smeared.
No Go to (4).
Yes Connect the harness properly.
(4) The PP Encoder Harness is disconnected.
No Go to (5).
The Pick-up Roller Unit gear is worn or Yes Replace the Pick-up Roller Unit.
(5)
damaged. No Go to (6).
The Pick-up Roller Drive gear is damaged. Yes Replace the applicable gear.
(6) - Pick-up Drive Gear 2
- Pick-up Drive Gear 1 No Go to (7).

The Right Plate Unit gear is worn or damaged, Yes Replace the Right Plate Unit.
(7)
and the gear does not rotate by hand. No Go to (8).
Yes Replace the Logic Board Ass’y.
(8)
No End

< Remarks >

91
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material around the knurl of the Yes Remove it.
(1)
No Go to (2).
Improperly
(2)
properly. Properly
Go to (3).

Yes Remove it.

(3) Foreign material around the Right Plate Unit.
No Go to (4).
Yes Clean it.
(4) The PP Code Wheel is smeared.
No Go to (5).
Yes Connect the harness properly.
(5) The PP Encoder Harness is disconnected.
No Go to (6).
Yes .
(6)
damaged. No Go to (7).
The Knurl Drive Gear of the Right Plate Unit is Yes Replace the Knurl Drive Gear.
(7)
damaged. No Go to (8).
The Right Plate Unit gear is worn or damaged, Yes Replace the Right Plate Unit.
(8)
and the gear does not rotate by hand. No Go to (9).
Yes Replace the Logic Board Ass’y.
(9)
No End

< Remarks >

92
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Foreign material around gear of the Right Plate Yes Remove it.
(1)
Unit. No Go to (2).
Yes Clean it.
(2) The PP Code Wheel is smeared.
No Go to (3).
Yes Connect the harness properly.
(3) The PP Encoder Harness is disconnected.
No Go to (4).
The Right Plate Unit gear is worn or damaged, Yes Replace the Right Plate Unit.
(4)
and the gear does not rotate by hand. No Go to (5).
Yes Replace the Logic Board Ass’y.
(5)
No End

< Remarks >

foreign material inside the Right Plate Unit, damage or wearing of the gear, or PP motor failure.

93
 Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
(1)
properly. Properly
Go to (2).

Yes Remove it.

(2) Foreign material around the Cap Slider.
No Go to (3).
Improperly
Connect it properly.
connected
(3) The sensor cable is not connected properly.
Properly
Go to (4).
connected
Yes Go to (5).
(4)
No Replace the Cap Slider Unit.
Yes Replace the Pump Base Unit.
(5) The gear of the Pump Base Unit is damaged.
No Go to (6).
Rotate the Code Wheel Gear manually. Yes Go to (7).
(6)
No Replace the Right Plate Unit.
Yes Replace the Logic Board Ass’y.
(7)
No End

< Remarks >

The error occurs when wiping is not performed properly.

94
Error code
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) The error recurs. Yes Replace the Logic Board Ass’y.

< Remarks >

The error will be indicated when Vbus overcurrent is detected.

95
 Error code 9500 (Failure in loading modem patch)
LED
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
MB2000 series, MB2100 series:
Yes
Replace the Logic Board Ass’y. -> Go to (2).
(1) MB2300 series, MB2700 series, MB5000 series,
Yes MB5100 series, MB5300 series, MB5400 series:
Replace the Logic Board Ass’y. -> End.

(2) Yes Replace the Logic Board Ass’y.

< Remarks >

The error will be indicated when the printer failed in loading modem patch.

96
Error code B202 (VH monitor error: Discharge)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The Carriage Unit FFC is disconnected or Yes Connect the cable properly.
(1)
connected with an angle. No Go to (2).
The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(2)
are smeared or damaged. No Go to (3).
Start the printer in the service mode, remove
Yes Replace the Logic Board Ass’y.
a set of the print head and ink tanks, and close
(3)
the Front Cover.
No Go to (4).
Start the printer in the service mode, return the
set of the print head and ink tanks (removed in Yes Replace the print head and ink tanks.
(4) step (3)) in the printer, and then close the Front
Cover. No End

< Remarks >

The error will occur when a problem is detected in VH during discharging.

97
 Error code B203 (VH monitor error: Precharge)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Connect the harness properly.
connected
(1) The DC Harness is not connected properly.
Properly
Go to (2).
connected
The Carriage FFC is disconnected or connected Yes Connect the cable properly.
(2)
with an angle. No Go to (3).
Start the printer in the service mode, remove
a set of the print head and ink tanks, and close Yes Replace the print head and ink tanks.
the Front Cover.
(3)
No Go to (4).

The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(4)
are damaged. No Go to (5).
Yes Replace the Power Supply Unit.
(5)
No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

98
Error code B204 (VH monitor error: FET ON)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
The Carriage FFC is disconnected or connected Yes Connect the cable properly.
(1)
with an angle. No Go to (2).
Start the printer in the service mode, remove
a set of the print head and ink tanks, and close Yes Replace the print head and ink tanks.
the Front Cover.
(2)
No Go to (3).

The print head contact pins of the Carriage Unit Yes Replace the Carriage Unit.
(3)
are damaged. No Go to (4).
Install the set of the removed (user’s original) Yes Replace the Logic Board Ass’y.
(4) print head and ink tanks.
No Go to (5).
Yes Replace the Power Supply Unit.
(5)
No End

< Remarks >

The error will occur when a problem is detected in VH while FET is ON.

99
 Error code B205 (VHIC status monitor error)
LED
(Applicable to MB2100 series, MB2700 series, MB5100 series, MB5400 series, and iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
Before the check, be sure to remove the print head.
No. Check Yes/No What to do

Yes Replace the Carriage Unit.

The print head contact pins of the Carriage Unit
(1)
are bent or deformed.
No Go to (2).

Start the printer in the service mode. While Yes Replace the print head. -> Go to (3).

see if the Carriage Unit comes to the ink tank

Close the Front Cover, then while pressing and

(2) Replace the Logic Board Ass’y and print head at
No
again. -> Go to (3).
The Carriage Unit comes to the ink tank

Front Cover is opened.

(3) Yes Replace the Power Supply Unit.

< Remarks >

is detected.
In Check Step (2), whether any of the Logic Board Ass’y elements is broken or not is examined.

100
Error code B502 (IS unit error: Air pump)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer.
No Go to (2).
Yes Clean it.
(2) The Timing Slit Disk Feed Film is smeared.
No Go to (3).
The LF Encoder FFC or the LF Motor Harness is Yes Connect them properly.
(3)
disconnected or connected with an angle. No Go to (4).
Yes
(4) The Paper Feed Belt is dislocated.
No Go to (5).
Yes Replace the Air Pump Base Unit.
(5) The Air Pump Base Unit is damaged.
No Go to (6).
The gear near the Air Pump Base Unit is Yes Replace the Right Plate Unit.
(6)
damaged. No Go to (7).
The gear of the Paper Feed Roller Ass’y is Yes Replace the Paper Feed Roller Ass’y.
(7)
damaged. No Go to (8).
Yes Replace the Paper Feed Belt.
(8) The Paper Feed Belt is worn.
No Go to (9).
Yes Replace the Paper Feed Motor Unit.
(9) The Paper Feed Motor does not operate.
No Go to (10).
The Timing Slit Disk Feed Film is bent or Yes Replace the Timing Slit Disk Feed Film.
(10) scratched, or there is a persistent stain that
cannot be cleaned. No Go to (11).
Yes Replace the LF Encoder PCB Unit.
(11) The LF Encoder PCB Unit is damaged.
No Go to (12).
Yes Replace the Logic Board Ass’y.
(12)
No End

< Remarks >

the drive power from the LF Motor.

101
 Error code B503 (IS unit error: Joint)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the printer.
No Go to (2).
The Carriage FFC or Carriage Motor Harness is Yes Connect them properly.
(2)
disconnected or connected with an angle. No Go to (3).
Yes Clean it.
(3) The Timing Slit Strip Film is smeared.
No Go to (4).
The Timing Slit Strip Film is bent or scratched, Yes Replace the Timing Slit Strip Film.
(4) or there is a persistent stain that cannot be
cleaned. No Go to (5).

The encoder sensor of the Carriage Unit is Yes Replace the Carriage Unit.
(5)
damaged. No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

102
Error code B504 (Diaphragm error)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Install them properly.
installed
(1) The ink tanks are not installed properly.
Properly
Go to (2).
installed

Yes Remove it.

Foreign material on the print head contact of
(2)
the Carriage Unit.
No Go to (3).

Yes Remove it.

(3) A piece of paper inside the printer.
No Go to (4).

Yes Clean it.

(4) The Timing Slit Strip Film is smeared.
No Go to (5).
If disconnected, connect it properly.
Yes
(5) The Air Joint Tube is disconnected or buckled. If buckled, correct it.
No Go to (6).
Foreign material between the print head and Yes Remove it.
(6)
the Air Joint Unit. No Go to (7).
Translucent grease where the protrusions of the Yes Clean the grease and replace the ink tanks.
Air Valve Trigger Lever 2 contact the Cap Slider
(7)
No Go to (8).
see below.)
Not genuine Replace the ink tanks.
Replace the print head.
(8) Check if the ink tanks are Canon genuine ones. To the replaced print head, be sure to install the
Genuine new ink tanks. (See

)
Yes Replace the Right Plate Unit.
(9)
No End
Yes Replace the Carriage Unit.
(10)
No Go to (10).
Yes Replace the Logic Board Ass’y.
(11)
No End

103
 Remove the Right Side Cover and push the lever end downward to raise the other end. Through the

< Remarks >

The error will occur when ink is not supplied to the sub tank of the print head.
Ink supply to the sub tank:
- The external pump operates the diaphragm to supply ink to the print head sub tank.
- Presence of ink in the print head sub tank is detected by the sensor (electrode pin) inside the sub tank.

104
Error code C000 (Drive switch error)
LED

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) The error is reproduced. Yes Replace the Right Plate Unit.

< Remarks >

This error occurs when a problem is detected in switching the drive.

105
 Operator Call Error (Error Code Displayed / Alarm LED Lit or Unlit)

Error code

LED ON
(Error 1003 applicable to MB2000 series, MB2100 series, MB5000 series, and MB5100 series)
(Error 1007 applicable to MB2300 series, MB2700 series, MB5300 series, MB5400 series, iB4000 series, and
iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
Yes
(1)
No Go to (2).
Clean the separate pad and pick-up roller of the
Yes
(2)
roller rotates properly.
No Go to (3).
The Gear inside of the Pick-up roller Unit is Yes Replace the Pick-up Roller Unit.
(3)
No Go to (4).
The Gear inside of the Right Plate Unit is Yes Replace the Right Plate Unit.
(4)
No Go to (5).
Yes Replace the LF Inner Guide Unit.
(5) The PE Lever is damaged.
No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

106
Error code
LED ON
(Applicable to MB2300 series, MB2700 series, MB5300 series, MB5400 series, iB4000 series, and iB4100
series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
Yes
(1)
No Go to (2).
Clean the separate pad and the pick-up roller of
Yes
(2)
roller rotates properly.
No Go to (3).
The Gear inside of the Pick-up Roller Unit is Yes Replace the Pick-up Roller Unit.
(3)
No Go to (4).
The Gear inside of the Right Plate Unit is Yes Replace the Right Plate Unit.
(4)
No Go to (5).
The Gear inside of the Lower Drive Unit is Yes Replace the Lower Drive Unit.
(5)
No Go to (6).
Yes Replace the Inner Guide Unit.
(6) The PE Lever is damaged.
No Go to (6).
Yes Replace the Logic Board Ass’y.
(7)
No End

< Remarks >

107
 Error code 1200 (Front cover open)
LED OFF

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Close it.
(1) Front cover opens.
No Go to (2).
The Boss for pressing the mechanical switch of Yes Replace the Cover, Front.
(2)
the cover sensor on the front cover is damaged. No Go to (3).
Yes Replace the Scanner Unit.
(3)
No Go to (4).
Yes Replace the Logic Board Ass‘y.
(3)
No Go to (5).

< Remarks >

108
 1300 (Paper jam)
Error code
1313 (Paper jam in the PG rear guide)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove them.
(1) Paper or Foreign material inside of the printer.
No Go to (2).
Yes Replace the LF Inner Guide Unit.
(2) The PE Lever or PE sensor are damaged.
No Go to (3).
Yes Replace the Pick-up Roller Unit.
(3)
No End

< Remarks >

109
 Error code
LED ON
(Applicable to: MB2100 series, MB2700 series, MB5100 series, MB5400 series, iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
A non-supported paper size is selected for
(1) Yes Change the paper size to a supported one.

< Remarks >

110
Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Set the printer driver properly.
(1) Set the supported size of paper for double-
No

< Remarks >

111
 Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Close it properly.
(1) The Rear Guide doesn’t close properly.
No Go to (2).
Paper or foreign materials are inside of the Rear Yes Remove them.
(2)
Guide. No Go to (3).
Yes Replace the Rear Guide UNIT
(3)
No Go to (4).
Yes Replace the LF Inner Guide Unit.
(4)
No End

< Remarks >

112
Error code
LED ON
(Applicable to: MB2100 series, MB2700 series, MB5100 series, MB5400 series, iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
A non-supported size of paper is set in Cancel the print job, set a supported size of
(1) Yes

< Remarks >

113
 Error code 1600 (No ink)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Go to (2).
(1)
No Replace the ink tank to a new one.
Yes Replace the Air Joint Unit.
(2) The Air Joint Unit is damaged.
No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
Yes Replace the Air Pump Base Unit.
(4)
No Go to (5).
Yes Replace the Right Plate Unit.
(5)
No End

< Remarks >

Start the printer in the user mode to know which ink tank has this error.

114
Error code 1660 (No ink tank)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Go to (2).
(1)
No Install the ink tanks.
Foreign material or smearing of the ink tank Yes Clean it.
(2)
contacts of the print head. No Go to (3).
Yes Replace the ink tanks and Cover Unit.
(3) Unable to install the ink tanks properly.
No Go to (4).
Yes Replace the print head.
(4)
No Go to (5).
Yes Replace the Carriage Unit.
(5)
No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

The error will be indicated when an ink tank is not installed or when an ink tank is detected not installed.

115
 Error code 1688 (No ink)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Go to (2).
(1)
No Replace the ink tank to a new one.
Yes Replace the Air Joint Unit.
(2) The Air Joint Unit is damaged.
No Go to (3).
Yes Replace the print head.
(3)
No Go to (4).
Yes Replace the Air Pump Base Unit.
(4)
No Go to (5).
Yes Replace the Right Plate Unit.
(5)
No End

< Remarks >

Start the printer in the user mode to know which ink tank has this error.

116
Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Replace the Absorber Kit and Drain Tower Unit.
(1) The error recurs.
No End

< Remarks >

unless the ink absorber is replaced.

117
 Error code 1754 (Ink tank not installed completely)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Improperly
Press the ink tanks to install them completely.
installed
(1) The ink tanks are not installed properly.
Properly
Go to (2).
installed
Foreign material or smearing of the ink tank Yes Clean it.
(2)
contacts of the print head. No Go to (3).
Yes Replace the ink tanks and Cover Unit.
(3) Unable to install the ink tanks properly.
No Go to (4).
Yes Replace the print head.
(4)
No Go to (5).
Yes Replace the Carriage Unit.
(5)
No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No End

< Remarks >

The error will be indicated when an ink tank is not installed completely or when an ink tank is detected not installed
completely.

118
Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Instruct the user to replace the ink tank to a
Yes
(1) out, the ink tank is removed but re-installed as new one.
is. No Go to (2).
In repair servicing: The ink tank whose ink is Yes Replace the ink tank.
(2) low or runs out is removed and re-installed as
is. No Go to (3).
Yes Replace the print head and ink tanks.
(3)
No End

< Remarks >

The error will be indicated when an ink tank whose ink becomes low or runs out is removed and re-installed as is.

119
 Error cod

LED ON
(Error 1871 applicable to MB2000 series, MB2100 series, MB5000 series, and MB5100 series)
(Errors 1872, 1873, and 1874 applicable to MB2300 series, MB2700 series, MB5300 series, MB5400 series,
iB4000 series, and iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
Yes
(1)
No Go to (2).
Yes
(2)
sensor drive, is damaged. No Go to (3).
Yes
(3)
No Go to (4).
The connector area of the Bind Board ASS’Y is Yes Replace the Bind Board Ass’y.
(4)
damaged. No Go to (5).
(5) Yes Replace the Logic Board Ass’y.

< Remarks >

120
Error cod 1890 (Packing material not removed)
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
Yes Remove the Carriage securing member.
(1)
installed. No Go to (2).
Yes Clean it.
(2) There is a stain on the Timing Slit Strip Film.
No Go to (3).
The Carriage Unit or Carriage Motor cable is Yes Install the cable properly.
(3)
disconnected or connected with an angle. No Go to (4).
The Timing Slit Strip Film is scratched, or there Yes Replace the Timing Slit Strip Film.
(4)
is a persistent stain that cannot be cleaned. No Go to (5).
Yes Replace the Carriage Unit.
(5)
No Go to (6).
Yes Replace the Logic Board Ass’y.
(6)
No Go to (7).
Yes Replace the Carriage Motor.
(7)
No Go to (8).
(8) Yes Replace the Logic Board ASS’Y.

< Remarks >

121
 2001 (Non-supported device connected)
Error cod

LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
The equipment or USB hub which doesn’t Yes Remove the equipment which is connected.
(1)
support the front USB port is connected. No Go to (2).
The USB Memory Board FFC is disconnected or Yes Install the USB Memory Board FFC properly.
(2)
is connected with an angle. No Go to (3).
The USB Memory Board is cut, bent, or Yes Replace the USB Memory Board FFC.
(3)
damaged. No Go to (4).
Yes Replace the USB Memory ASS’Y.
(4)
No Go to (5).
Yes Replace the Logic Board ASS’Y.
(5)
No End.

< Remarks >

The equipment or USB hub which doesn’t support the front USB board is connected.

122
 2110 (Paper size or type mismatch)

Error cod

LED ON
(Error 2110 applicable to MB2000 series, MB2100 series, MB5000 series, and MB5100 series)
(Errors 2111, 2112, and 2113 applicable to MB2300 series, MB2700 series, MB5300 series, MB5400 series,
iB4000 series, and iB4100 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No Check Yes/No What to do
Follow the printer display, and select any of the
following to release the error.
The paper size or type registered in the
Just print out.
(1) Yes
Change the paper, and print out. (Only when
job.
Cancel the print job.

< Remarks >

123
 Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Set the paper properly.
(1) The paper is not set properly.
No Go to (2).
Perform Print Head Cleaning and replace the
Yes
(2) The print head is clogged. print head.
No Go to (3).
Yes Replace the Pump Base Unit.
(3) The amount of ink purged is incorrect
No Go to (4).

(4) Yes Replace the Carriage Unit.

operate properly.

< Remarks >

124
Error code 2801 (Paper jam in the ADF)
LED ON
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the ADF.
No Go to (2).
Paper does not feed from the Document Tray, No feed Replace the Document Feed Cover Unit.
(2) Properly
Go to (3).
feeds
Yes Replace the Document Feed Unit.
(3)
No End

< Remarks >

This error occurs in the following two cases:

125
 Error code 2802 (No paper in the ADF)
LED ON
(Applicable to MB series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Load paper.
(1) There is no paper in the Document Tray.
No Go to (2).
Yes Replace the Document Feed Unit.
(2)
No End

< Remarks >

126
Error code 2803 (Paper in the ADF is too long)
LED ON
(Applicable to MB series)
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material inside the ADF
No Go to (2).
Paper feed speed is slow (the pickup rollers are Yes Replace the Document Feed Cover Unit.
(2)
slipping). No Go to (3).
Yes Replace the Document Feed Unit.
(3)
No End

< Remarks >

127
 Error code 2805 (ADF open)
LED ON
(Applicable to MB5300 series and MB5400 series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Close it.
(1) The ADF is opened
No Go to (2).
Yes Replace the Document Feed Unit.
(2)
No End.

< Remarks >

It detects that the ADF is open while scanning a document on the back side.
The error occurs when the ADF is open while scanning a document on the back side.

128
Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
(1) A non-supported ink tank is installed. Yes Install the supported ink tanks.

< Remarks >

129
 Error code
LED ON

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do

(1) paper size, type and borderless are set, and Yes
they cannot be printed.

< Remarks >

130
Error code 4104 (Non-supported paper)
LED ON
(Applicable to MB2300 series, MB2700 series, MB5300 series, MB5400 series, iB4000 series, and iB4100
series)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
It sets the paper size and type which are unable
(1) Yes

< Remarks >

131
 By Fax Error Code (MB series)
Operator Call Error

Error code #001 [0001] (Document jam)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Remove it.
(1) Foreign material in the ADF.
No Go to (2).
No paper feeding or slow paper feeding from Yes Replace the Document Feed Cover Unit.
(2)
the Document Tray. No Go to (3).
Yes Replace the Document Feed Unit.
(3)
No End

< Remarks >

Document jam is detected by the DES sensor.

Document Tray, the error will also be indicated.

132
Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Transmit or receive the document in several
Yes
(1) The document is long. parts.
No Go to (2).
Yes
(2) The amount of data is large.
No Go to (3).
No paper feeding or slow paper feeding from Yes Replace the Document Feed Cover Unit.
(3)
the Document Tray. No Go to (4).
Yes Replace the Document Feed Unit.
(4)
No End

1. Enter the PTT parameter mode.

2. Go to #1 BIT SWITCH -> SW#05, and set (bit 5, bit 4), (bit 3, bit 2), and (bit 1, bit 0) to either (1, 0) or (1,

< Remarks >

The error will occur when the document is too long to process as one page, or when the amount of data is too large

133
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Power on the other machine.
(1)
machine. On Go to (2).
Incorrect Connect the line properly.
(2)
other machine. Correct Go to (3).
Set the type of telephone line properly (rotary
Wrong
(3) pulse or touch tone).
rotary pulse or touch tone.
Correct Go to (4).
Replace the Logic Board Ass’y.
Yes Replace the NCU Ass’y (MB2000 series, MB2100
(4) series).
No End

< Remarks >

- The other machine is not turned on.

- The other machine is busy and does not respond.
- The type of telephone line, rotary pulse or touch tone, is not set correctly.

134
Error code #012 [000C] (No recording paper in the receiving machine)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes Send a fax again.
(1) Recording paper is set in the receiving machine.
No Set recording paper in the receiving machine.

< Remarks >

The error will occur when no recording paper is set in the receiving machine.

135
 Error code #017 [0011] (Dial tone not detected)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Not
connected, Connect the telephone line properly.
(1) or wrong
Correct Go to (2).
In , Dial tone detect is Yes Disable it.
(2)
enabled. No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

< Remarks >

The error will be indicated when the dial tone is not detected.

136
Error code #018 [0012] (Auto dialing transmission error)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Wrong Call the correct number.
(1) Check the fax number.
Correct Go to (2).
Set the type of telephone line properly (rotary
Wrong
(2) pulse or touch tone).
rotary pulse or touch tone.
Correct Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

< Remarks >

The error will be indicated when one of the following occurs:
- The other machine is not turned on.
- The other machine is busy and does not respond.
- The type of telephone line, rotary pulse or touch tone, is not set correctly.

137
 Error code #022 [0016] (Call failed)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Check the telephone/fax number registered for Wrong Register the correct number.
(1)
auto dialing. Correct Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

< Remarks >

138
Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
No Set them.
(1) Paper is set in the machine.
Yes Go to (2).
Yes Delete the data in the memory.
(2) The memory is almost full.
No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

< Remarks >

139
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
In Security control, is Yes Disable it.
(1)
enabled. No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

< Remarks >

140
Error code
machine.)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
In Security control, Yes Disable it.
(1)
is enabled. No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

< Remarks >

141
 #085 [0055] (ITU-T-compliant color fax transmission is not supported in the
Error code
receiving machine)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
In -> Color transmission, No Select .
(1)
, is selected. Yes Go to (2).
Replace the Logic Board Ass’y
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

< Remarks >

142
Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1)
No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

< Remarks >

143
 Error code #412 [019C] (Failure in fax transmission from a PC)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Connect the machine to the PC using a USB
The machine is connected to a PC using a USB No
(1) cable.
cable.
Yes Go to (2).
Wrong Call the correct number.
(2) Check the called telephone/fax number.
Correct Go to (3).
Wrong Connect the other machine properly.
(3)
machine. Correct Go to (4).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(4) MB2100 series).
No End

< Remarks >

The error will be indicated when the machine is not connected to the PC properly, or when the other machine
cannot receive a fax properly.

144
Error code #995 [03E3] (Image data deleted from the memory)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Reserved fax transmission from the memory is Yes Resend the fax.
(1)
cancelled. No Go to (2).
Yes Receive the data again.
(2) Image data received in the memory is deleted.
No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

< Remarks >

The error will be indicated when the reserved fax transmission from the memory is cancelled, or when the image
data received in the memory is deleted.

145
 Service Call Error
-

-
Error code
-

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The volume of a call is small.
No Go to (2).
Yes
(2)
No Go to (3).
Yes Decrease the transmission start speed.
(3)
No Go to (4).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(4) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

146
 ##101 [044D]: TX/RX (Sender’s modem speed does not match the receiv-
ing machine’s.)
-

Error code

147
 Error code

148
< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The volume of a call is small.
No Go to (2).
Yes
(2)
No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

149
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The volume of a call is small.
No Go to (2).
Yes
(2) The volume of a call is large.
No Go to (3).
Yes
(3)
No Go to (4).
Yes
(4)
No Go to (5).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(5) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

150
 -
onds in CBT.))

Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The volume of a call is large.
No Go to (2).
Yes
(2)
No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

The error will occur when the signal from the other machine is not received properly.

151
 ##224 [04C8]: TX/RX (An error has occurred in the procedure signal.)

Error code

##791 [06FF]: TX/RX (During the ECM mode procedure, a signal other

-
sion.)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
other machine and with another machine (a MB2100 series).
(1)
No
other machine.

- With the other machine

- With another (a third) machine
- Between the other machine and the third machine
Case 1: - With the other machine: Failed
- With a third machine: Failed
- Between the other machine and the third machine: Good
=> The repair machine or the line on the repair machine side is faulty.
Case 2: - With the other machine: Failed
- With a third machine: Good
- Between the other machine and the third machine: Failed
=> The other machine or the line on the other machine side is faulty.
Case 3: - With the other machine: Failed
- With a third machine: Good
- Between the other machine and the third machine: Good

152
 => The repair machine or the other machine is faulty (failure in the machine itself or wrong

< Remarks >

153
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Not
Register it.
(1) The user telephone number is not registered. registered
Registered Go to (2).
No paper Set the recording paper.
(2) No recording paper. Paper
Go to (3).
present
Yes
(3) The volume of a call is small.
No Go to (4).
Yes
(4) The volume of a call is large.
No Go to (5).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(5) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

154
 ##220 [04C4]: TX/RX (System error (main program hang-up))
Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(1) MB2100 series).
No End

< Remarks >

155
 Error code

and the SCNT.)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(1) The error is reproduced. MB2100 series).
No End

< Remarks >

The error will occur when the system control gets faulty.

156
 ##250 [04E2]: TX/RX (Encoding error 1)
##251 [04E3]: TX/RX (Encoding error 2)
##252 [04E4]: TX/RX (Encoding error 3)
##253 [04E5]: TX/RX (Encoding error 4)
Error code ##254 [04E6]: TX/RX (Encoding error 5)
##255 [04E7]: TX/RX (Decoding error 1)
##256 [04E8]: TX/RX (Decoding error 2)
##257 [04E9]: TX/RX (Decoding error 3)
##258 [04EA]: TX/RX (Decoding error 4)

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(1) MB2100 series).
No End

< Remarks >

157
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Not
(1) registered
number).
Registered Go to (2).
Yes
(2) The volume of a call is small.
No Go to (3).
Yes
(3)
No Go to (4).
Replace the Logic Board Ass’y.
Yes
(4) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

158
Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(1)
MB2100 series).
No End

< Remarks >

159
 machine was detected, and CI was sent in response; how-

##672 [0688]: TX (In V.34 transmission, the procedure fails to proceed

-
Error code

##674 [068A]: TX (In V.34 transmission, the procedure fails to proceed

-
sion) to the control channel (T.30 fax procedure) or later,

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Prohibit the V.8 procedure of the sending
Yes
(1) The error occurs frequently.
No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #1 BIT SWITCH -> SW#07

< Remarks >

160
 over.)

Error code

the control channel (T.30 fax procedure) or further, causing

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Prohibit the V.8 procedure of the receiving
Yes
(1) The error occurs frequently.
No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #1 BIT SWITCH -> SW#07

< Remarks >

161
 Error code

< Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The volume of a call is small.
No Go to (2).
Yes
(2)
No Go to (3).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(3) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 02
lowest). (The SW02 is shown on the display as [02: 00000] for the highest and [02: 00015] for the
lowest.)

error.

< Remarks >

162
 (60 sec.) has occurred.)

(60 sec.) has occurred.)

(60 sec.) has occurred.)

(60 sec.) has occurred.)

Error code

(60 sec.) has occurred.)

(60 sec.) has occurred.)

(60 sec.) has occurred.)

(60 sec.) has occurred.)

163
 < Check procedures > (Adjustment or maintenance in Green, Part replacement in Orange)
No. Check Yes/No What to do
Yes
(1) The error occurs frequently.
No Go to (2).
Replace the Logic Board Ass’y.
Yes Replace the NCU Board Ass’y (MB2000 series,
(2) MB2100 series).
No End

1. Enter the PTT parameter mode.

2. Go to #2 Numeric Parameter -> 11
(the longest). (The SW11 is shown on the display as [11: 00030] for the shortest and [11: 00120] for the
longest.)

< Remarks >

164
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
Chapter 1 Chapter 2 Chapter 3 Chapter 4 Chapter 5 Chapter 6
 Lessons from the Past

Model(s) where the pro lem occurred:

MB2000 series, MB2300 series, MB5000 series, MB5300 series

Pro lem:
- Scanning from the ADF stops in the middle.
- Scanning from the ADF is slow, or it becomes slow in the middle.

Condi ons where the pro lem occurs:

Cause:

To prevent motor failure due to rise of temperature, the printer stops the motor for a certain period of

Solu on:
When the phenomenon occurs:
Keep scanning as is.
To avoid a wait, leave the printer without using the ADF but with the power cord connected for a
period of ten minutes to three hours, then resume scanning.
As a workaround:

the following ways:

- Change the scanning mode from Color to B&W.

171
 Model(s) where the pro lem occurred:
All models of MB series and iB series

Pro lem:

Cause:

Examples of paper pieces:

172
Solu on:
No. Error What to do in repair

1 6000 Disassemble the printer, remove the pieces of paper, then clear the error.

2 B504 Disassemble the printer, remove the pieces of paper, then clear the error.

3 5105, 5C01, 7100 Disassemble the printer, remove the pieces of paper, then clear the error.

4 B504, 5100, 5105 Disassemble the printer, remove the pieces of paper, then clear the error.
5 7100 Disassemble the printer, remove the pieces of paper, then clear the error.
If a paper jam is recorded in the
Chapter 2,
TROUBLESHOOTING

173
174
Operation Principle
Major Unit Configuration ………………………………………………………………………………………………………………………
Paper Feed Mechanism …………………………………………………………………………………………………………………………
1. Paper path 180

2. Drive power transmission and problem detection 181

3. Paper feed mechanism 184

4. Overlapping paper feeding 186

5. Troubleshooting points 188

Purge Unit ………………………………………………………………………………………………………………………………………………

1. Function of Purge Unit 189

2. Drive power transmission and problem detection 190

3. Cleaning 192

4. Capping 194

5. Wiping 195

6. Troubleshooting points 196

Ink System ………………………………………………………………………………………………………………………………………………

1. Function of Ink System 197

2. Drive power transmission and problem detection 198

4. Troubleshooting points 200

Drive Switch Mechanism…………………………………………………………………………………………………………………………

1. Motor and drive transmission 201

2. Drive transmission and Carriage position 202

3. Mechanism to switch the drive 204

175
 4. Troubleshooting points 206

Carriage Unit ……………………………………………………………………………………………………………………………………………

1. Functions of Carriage Unit 207

2. Drive power transmission and problem detection 208

3. How to change the head-to-paper distance 210

4. Troubleshooting points 212

Scanner Unit………………………………………………………………………………………………………………………………………………
1. Summary (drive transmission and problem detection) 213

2. Troubleshooting points 215

Auto Document Feeder (ADF) ……………………………………………………………………………………………………………………

1. Paper path 216

2. Drive power transmission and problem detection 217

3. Paper feed mechanism 219

4. Troubleshooting points 221

Sensors
…………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………
Logic Board Block Diagram
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
………………………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………………………
Initial Flowchart
Initial Flow…………………………………………………………………………………………………………………………………………………
Mechanical Initialization ……………………………………………………………………………………………………………………………
Initializes Scanner………………………………………………………………………………………………………………………………………

176
 Paper Feed Unit (paper feed mechanism)

series, and iB4100 series.

Purge Unit (Cap Slider Unit and Pump Base Unit)

The unit performs maintenance of the print head (Cleaning, Capping, and Wiping).
The Purge Unit consists of two sub units, the Cap Slider Unit which performs Capping and Wiping and
the Pump Base Unit which performs Pumping during Cleaning.

Drive power for Pumping and Wiping is distributed from the PP Motor.

3. Drive Main Swing Arm Unit (drive switch mechanism)

series, and iB4100 series.

4. Carriage Unit

paper distance according to the paper type.

Scanner Unit
A CIS scanner sensor scans documents.
In this printer, the Scanner Unit and Middle Frame are integrated.
Note: iB4000 series and iB4100 series do not have the Scanner Unit.

177
 ADF (Auto Document Feed) Unit
The unit picks up, separates, and feeds documents.
In MB5100 series, MB5300 series, and MB5400 series, the unit has the CIS sensor to scan the back side

series, MB2700 series, and MB5000 series.

The ADF is not equipped in iB4000 series and iB4100 series.

The unit ejects ink drops.

The print head is the same among MB2000 series, MB2100 series, MB2300 series, MB2700 series,
MB5000 series, MB5100 series, MB5300 series, MB5400 series, iB4000 series, and iB4100 series, while

series, MB2300 series, and MB2700 series and the group of MB5000 series, MB5100 series, MB5300
series, MB5400 series, iB4000 series, and iB4100 series.

the print head without the Carriage Unit.

It absorbs ink that is used in Cleaning.

A tower type ink absorber makes the absorbed ink spread while dropping down through the absorber,
and prevents ink from gathering at one point.
Its structure not only allows an enough ink absorbing capacity but prevents ink leakage during

178
179
 Paper Feed Mechanism

The printer has the following three ways of paper feeding:

and iB4100 series.

The printer feeds paper in three steps of 1) picks up paper, 2) separates paper, and 3) feeds and ejects
paper.
For details of each step, see

180
The PP Motor supplies the power to pick up paper, and the PF Motor supplies the power to feed and eject
paper.
The Drive Main Swing Arm Unit switches and transmits the power from the PP Motor to the applicable part.
For details of the Drive Main Swing Arm Unit, see

Some printer models have two more sensors, the PFPE Sensor and the PRPE Sensor, to detect the paper

For details of the overlapping paper feeding mechanism, see

1) LF Encoder Sensor
The LF Encoder Sensor sees whether the PF Roller rotates properly.

If the mechanism fails, the PF Roller does not rotate properly, causing an error.
2) PE Sensor
The PE Sensor detects whether paper feeds properly.

the sensor detects presence of paper.

3) PFPE Sensor*1

edge of paper.

For details of the overlapping paper feeding mechanism, see 4, “Overlapping paper feeding.
*1:Equipped in MB2300 series, MB2700 series, MB5000 series, MB5100 series, MB5300 series, MB5400
series, iB4000 series, and iB4100 series.

181
 4) PRPE Sensor*2
The PRPE Sensor detects the paper status in overlapping paper feeding.

Based on the detected paper status, the printer judges whether the paper is suitable for overlapping
paper feeding and determines where the paper overlaps the preceding paper.
For details of the overlapping paper feeding mechanism, see “4. Overlapping paper feeding.
*2:Equipped in MB2300 series, MB5000 series, MB5300 series, and iB4000 series.

182
183
 3. Paper feed mechanism
The printer feeds paper in three steps of 1) picks up paper, 2) separates paper, and 3) feeds and ejects
paper.

The swing-arm type of Pick-up Roller, where the roller swings like a pendulum, picks up the paper.

unable to pick up paper.

) Separa ng paper

a) Bank method

Uses the slope to separate paper.

b) Knurl method

The printer has three knurls, one at the center and one each on both sides.

not used).

The printer other than MB2000 series and MB2100 series has the overlapping paper feeding mechanism

the preceding paper. By doing so, the print speed is increased.

For details of the overlapping paper feeding mechanism, see “4. Overlapping paper feeding.

184
185
 4. Overlapping paper feeding

By doing so, the printer has achieved a high throughput.

Note that this mechanism is not available in MB2000 series and MB2100 series.

paper can overlap.

Overlapping paper feeding is performed in the following procedures:

1) The paper is fed.

3) The next paper starts to be fed.

6) The top edge of the subsequent paper is carried near to the PF Roller.

adjusted.

186
187
 Possible trouble Trouble mechanism & Check point
The LF Encoder Sensor cannot read the slit of the Disk Film properly.

< Check point >

Error code: 6000
2) Breakage of the drive part

Although the printer sent the command to feed paper, the PE Sensor does not
detect paper presence.
No paper
Error code: 1003, 1007, 1008 < Check point >
1) Smearing or wearing of the Pick-up Roller

(1) The PE Sensor detects paper presence earlier than expected.

Paper jam
Error code: 1300, 1303, 1313, 1314
< Check point >
1) Contact of the jammed paper to the PE Sensor

Paper is picked up at an angle.

Skewed paper feeding < Check point >

2) Smearing or wearing of the Pick-up Roller

< Check point >

1) Use of non-recommended paper
2) Set of more sheets of paper than the limit

Blank paper ejected

< Check point >

Foreign material in the Spur Unit or damage of the Spur Unit leaves scratches
on the paper.
Spur mark on the paper
< Check point >
1) Foreign material in the Spur Unit
2) Breakage of the Spur Unit

188
Purge Unit

1) Cleaning

2) Capping

3) Wiping
The rubber wiper wipes the print head surface, removing dust and ink droplet.

glycerin, since this is the pigment-based ink type printer.

and

189
 The power, which is supplied by the PP Motor, provides for the wiping and the cleaning movement.

Errors in the Purge Unit drive mechanism are detected by the PP Encoder Sensor and the Blade Sensor in
the Purge Unit.

1) PP Encoder Sensor
If there is an error in the Purge Unit, the PP Motor that transmits the drive power to the Purge Unit

power from the PP Motor, the Purge Unit, and the Pick-up Roller Unit.

2) Blade Sensor

a problem and an error occurs

190
191
 3. Cleaning

Cleaning is performed in the following procedures:

1) Capping (for detail, see )

When the valve is closed and the roller in the Pump Unit rotates, air is pushed out from the Ink Tube,

2) Air intake

performed to prevent ink leakage from the cap.

192
193
 4. Capping

to dried ink.

Capping is performed in the following procedures:

3) The Cap Slider moves up along the rail in the Cap Slider Base to contact the print head surface and the
Cap. (No.3 in the diagram)

194
At the end of Wiping, the Wiper Cleaner removes dust and ink droplet from the wiper.

Wiping is performed in the following procedures:

2) The Cap Slider Base is pushed out, when the power drive transmits from PP Motor to the Cap Slider
Rack.
3) The wiper cleans the print head surface.
4) The Wiper Cleaner removes dust and ink droplet from the wiper.
5) Apply the Blade Cleaner to the wiper, and make the Blade wet with the wet liquid, glycerin.

195
 Possible trouble Trouble mechanism & Check point
Cleaning was not performed properly, or the wiper did not clean dust, causing

< Check point >

1) Foreign material or scratch on the cap of the Purge Unit
2) Smear or damage to the wiper
Note: By measuring the amount of ink purged, which is faulty can be known,
the Purge Unit or the Print Head.

cleaned in Wiping.
Smear on paper
< Check point >
(ink droplet on paper)
1) Warpage of paper or use of non-recommended paper
2) Smear or damage to the wiper
(Ink droplet is not cleared from the print head surface in Wiping.)
The PP Encoder Sensor cannot read the slit of the Disk Film properly.

< Check point >

Error code: 7200
2) Breakage of the Pump Base Unit

The PP Encoder Sensor cannot read the slit of the Disk Film properly at the
Pump driving.

< Check point >

Error code: 7204
2) Breakage of the Pump Base Unit.

The PP Encoder Sensor cannot read the slit of the Disk Film properly while
wiping.

< Check point >

Error code: 7205
2) Breakage of the Pump Base Unit.

Unable to detect the Cap Slider Base Unit movement while wiping.

Blade sensor error < Check point >

Error code: 5C01

3) Breakage of the Pump Base Unit

196
Ink System

The Ink system is the mechanism that reduces pressure inside the print head. The pump, the Air pump

1) Ink supply to the Sub Tank in the print head.

Inside the print head, there is a Sub Tank, which keeps an ink, for each color.

2) Bubble removal

place the ink or the air in the Sub Tank back into the Ink Tank.
By having this movement repeatedly, eliminate the bubble generated in the Sub Tank.

For details of the Ink supply and the Bubble removal, see, .

197
 PF Motor drive power passes on to a clutch mechanism, the Air Pump Trigger. The mechanism transmits to
the Air Pump Base Unit, only when the print head and the Air Joint Unit connect together.
The movement of the Air Pump Trigger is controlled by the Carriage Unit.

Movement error in the Ink system is detected by the LF Encoder Sensor or the Carriage Encoder Sensor.
1) LF Encoder Sensor:
When an error is occurred in the Air Pump Base Unit, the PF Roller that transmits the drive power to

PF Roller, the sensor detects movement of the PF Roller and the Air Pump Base Unit that receives the
power PF Roller.
2) Carriage Encoder Sensor

of the Encoder Film to detect the Carriage movement. When there is a problem in movement of the
Carriage Unit, unable to read the silt of Encoder Film properly and an error occurs.

For details of the error that can occur, see .

198
1)
2)

tank.
4)

Diaphragm is restored.
5)
6)

199
 Possible trouble Trouble mechanism & Check point
By having the foreign material or breakage parts disturb the PF Motor
movement at the Ink system driving.

IS Unit Air Pump error < Check point >

Error code: B502 1) Foreign material on the Air Pump Base Unit drive part.
2) Breakage or damage in the Air Pump Base Unit.

By having the foreign material or breakage parts disturb the Carriage movement
at the Ink system driving.
IS Unit Joint error
< Check point >
Error code: B503
2) Foreign material inside the printer.

Unable to ink supply to the Sub tank properly.

inside the print head.

Diaphragm surround error
< Check point >
Error code: B504
1) Breakage or damage in the Air Pump Base Unit.
2) Breakage or damage in the Air Joint Unit.

Unable to remove the bubble in the Sub tank properly.

< Check point >

1) Breakage or damage in the Air Pump Base Unit.
2) Breakage or damage in the Air Joint Unit.

200
Drive Switch Mechanism

The power drive of this printer is supplied by the three motors, 1) Carriage Motor, 2) PF Motor, and 3) PP
Motor.
The power drive transmission points for each motor are as follows.
1) Carriage Motor

Carriage Unit.
For detail of the Carriage Unit, see the page, .
2) PF Motor

Air Pump and the Tank Lever Lock as well.

For details of the paper feeding, see the page, .
.
For details of the Air Pump, see the page, .
3) PP Motor

For details of switching drive mechanism for the PP Motor, see .

For details of the Cleaning and the Wiping, see the page, “Purge Unit “.

201
 power drive.

Operate the Drive Trigger. Then, lock or unlock the Drive Main Swing Arm to assist to switch the PP
Motor power drive.
For details of switching the PP Motor power drive, see 3, “ Mechanism to switch the driver “.

The Blade Trigger Lever in the Cap Slider Base pushes the Clutch Gear. Switch the power drive,

For details of the Wiping, see the page, “ Purge Unit “.

For details of the Air Pump, see the page “ Ink system “.
“.

202
203
 3. Mechanism to switch the drive

Switch the PP Motor power drive is performed as follows:

- Unlock the Drive Main Swing Arm.

-
-

- Unlock the Drive Main Swing Arm.

-
-
3) Select the Knurl
- Unlock the Drive Main Swing Arm.
-
-
4) Drive the Purge Unit ( Cleaning, Wiping)
- Lock the Drive Main Swing Arm.
-

204
The Power drive transmission error in the Drive Main Swing Arm Unit is detected by the PP Encoder Sensor.

1) PP Encoder Sensor
If there is an error in the Drive Main Swing Arm Unit, the PP Motor that transmits the power drive to
the Drive Main Swing Arm Unit cannot rotate properly.

mechanism).
For details of the errors that can occur, see .

2) Knurl Sensor

properly.

rotate properly.

205
 Possible trouble Trouble mechanism & Check point
The PP Encoder Sensor cannot read the slit of Disk Film properly while the Drive

< Check point >

Drive Switch failure error
1) Does the foreign material disturb movement in the Drive Main Swing Arm
Error code: C000
2) Breakage of the Drive Main Swing Arm Unit

< Check point >

Knurl Sensor error 1) Foreign material on the drive part inside the Right Plate Unit.
Error code: 7100 2) Breakage of the driving parts inside the Right Plate Unit.

The PP Encoder sensor cannot read the slit of Disk Film properly.

< Check point >

1) Foreign material on the drive part inside the Right Plate Unit.
Error code: 7200
2) Breakage of the driving parts inside the Right Plate Unit.

By having the paper jam error, the PP Encoder Sensor cannot read the slit of
Desk Film properly.
error
< Check point >
1) Foreign material on a part of the Pick-up Roller.
Error code: 7201 7202
2) Breakage of the Pick-up Roller.

< Check point >

Error code: 7203

The PP Encoder Sensor cannot read the slit of Desk Film properly when drive
the Pump.

Error code: 7204 < Check point >

1) Foreign material inside the Pump Base Unit.
2) Breakage of the Pump Base Unit.
The PP Encoder Sensor cannot read the slit of Desk Film properly when drive
the Wiper.

< Check point >

Error code: 7205
2) Breakage of the Cap Slider Unit.
3) Breakage of the Pump Base Unit.

206
Carriage Unit

1) Lock in the print head.

2) Transmit the command (electric pulse)
The Carriage Unit has the contact pin that touches the electric board of print head.

to the print head through the head contact pin.

3) Move the print head side to side.
4) Adjust the head-to-paper distance
The Carriage Unit adjusts the distance between the print head and paper so that they do not contact
each other.

5) Capping
The Carriage Unit operates the Cap Slider to contact the print head surface and the cap.

6) Switch the Motor drive

For details of switching the drive, see the page,

207
 The drive to move the Carriage Unit comes from the Carriage Motor.

that changes the head-to-paper distance). For detail of its performance, see
.

Errors in the Carriage Unit are detected by the Carriage Encoder Sensor or Print Head Alignment Sensor.

1) Carriage Encoder Sensor

The Carriage Encoder Sensor is the photo interrupter sensor located at the back of Carriage Unit.
By reading the slit of Encoder Film, the sensor sees the movement of the carriage.
If the sensor detects a problem in the Carriage Unit, since the Carriage Encoder Sensor is unable to
read the slit of Encoder Film properly, an error occurs.
2) Print Head Alignment Sensor

print head alignment.

3) LF Encoder Sensor

208
209
 3. How to change the head-to-paper distance

According to the paper type, the Carriage Unit changes the head-to-paper distance so that the surface of

Wide to Narrow: (W) a -> b (N)

a) To print envelope, have the distance widen in order to not to be contacted the papers and
the print head.
b) To print except for envelop, have the distance lessen to land ink droplets in the most

The procedure to change the head-to-paper distance as below.

1) Preparing for switching the head-to-paper distance

This lever contacts the Slide Plate Unit of the Carriage Unit and plays a key role in switching the
head-to-paper distance.
2) Changing the distance
Operate the Carriage Unit to the right plate side, and have the Slide Plate Unit hit the lever which is
pushed out at 1). Then, the distance is changed as the Slide Plate Unit slides along the groove on
the Carriage Unit.

210
211
 Possible trouble Trouble mechanism & Check point
The Carriage Encoder Sensor cannot read the slit of Encoder Film properly.

< Check point >

Error code: 5100 1) Grease on the Encoder Film
2) Foreign material inside the printer

error < Check point >

Error code: 5102
2) Foreign material inside the printer.

Unable to read the Encoder Carriage

< Check point >
Error code: 5103
2) Foreign material inside the printer.

also the Carriage cannot move back and forth properly.

error < Check point >

Error code: 5104
2) Foreign material inside the printer.

The Carriage Encoder Sensor cannot read the slit of the Encoder Film properly
while feeding the papers.
error
< Check point >
Error code: 5105
2) Foreign material inside the printer.

failure error < Check point >

Error code: 2500

Ink droplets on paper are not accurate.

Faulty line < Check point >

1) Grease on the Encoder Film
2) Inaccurate head-to-paper distance due to the worn-away Carriage Unit
Ink is transferred because the print head surface contacts the paper surface.

< Check point >

1) Inaccurate head-to-paper distance due to the worn-away Carriage Unit

212
Scanner Unit

Summary:
This printer is with the CIS type Scanner Sensor (CMOS sensor ).

Note: In iB4000 series and iB4100 series, the scanner is not available.

Drive transmission of the Scanner Unit:

The power drive in the Scanner Sensor Unit is generated by the Scanner Motor, and its power drive
transmits to the belt which is connected to the Scanner Sensor Unit. Then, operate the Scanner Sensor Unit

An error in the Scanner Unit detects with the Scanner Sensor and the FB Encoder Sensor.
For details of each sensor is as follows.

1) Scanner Sensor Unit:

problems and occur the errors.

2) FB Encoder Sensor:

The error occurs when detects the problem in case of disturbing the movement in the Unit by breakage of
the parts.
For detail of the error that can occur, see, .

213
214
 Possible trouble Trouble mechanism & Check point

Scanner defect error

Error code: 5011
< Check point >
1) Breakage or damage to the CIS sensor.
By having breakage parts, disturb movement in the Scanner Unit.
FB Motor error
< Check point >
Error code: 5012
1) Breakage of the gear or the belt.

Stains of the platen glass are on the read image.

The Scanner Sensor Unit is unable to read the image properly.
Stain on the read image
< Check point >
(Poor in the read image.)

3) Breakage or damage to the Scanner sensor.

215
 Auto Document Feeder (ADF)

The unit has one way of paper feeding for single-sided scanning from the Document Tray.

Note: In iB4000 series and iB4100 series, the ADF is not available.

The printer feeds paper in three steps of 1) picks up paper, 2) separates paper, and 3) feeds and ejects
paper.
For details of each step, see

216
The ADF motor supplies the power for paper feed.
Then the gears transmit this power to the Pick-up Rollers, Feed Rollers, and Eject Roller.

This unit has two sensors in the paper feed system, the DS Sensor to detect the presence of documents, and

1) DS Sensor
The DS Sensor sees whether there are documents or not in the Document Tray.
If the DS Sensor is unable to detect the presence of documents in the Document Tray when the printer

2) DES Sensor
The DES Sensor sees the presence of documents while they are feeding and it also sees the leading and
trailing edges of them.

If the DES Sensor is unable to detect the trailing edge of paper due to a faulty paper feeding, “paper in

217
218
3. Paper feed mechanism
The printer feeds paper in three steps of 1) picks up paper, 2) separates paper, and 3) feeds and ejects
paper.

The swing-arm type of Pick-up Roller, where the roller swings like a pendulum, picks up the paper.
This unit adopts two Pick-up Rollers in pursuit of accuracy.

and the paper feeding accuracy degrades. The printer is unable to pick up paper as a result.

rubber helps the unit to separate paper more accurately.

feeding accuracy goes down.

Unit reads the paper, and the paper is ejected by the Eject Roller.
In MB5100 series, MB5300 series, and MB5400 series, the printer has another Scanner Sensor Unit to

219
220
 Possible trouble Trouble mechanism & Check point
The DES Sensor is unable to detect the document properly.
Documents do not feed properly.
Paper jam in the ADF
< Check point >
Error code: 2801
1) Foreign obstacle in the paper feed path.
2) Breakage of moving parts (smearing, wearing-out, etc.)

The DS Sensor is unable to detect documents properly.

No paper in the ADF
< Check point >
Error code: 2802

The DES Sensor is unable to detect the length of the document properly.

Paper in the ADF too long < Check point >

Error code: 2803 1) Foreign obstacle in the moving parts area
2) Breakage of moving parts (smearing, wearing-out, etc.)

221
 Sensors

222
223
 No. Name
Mechanical switch sensor that detects opening and closing of the Front
Cover.
1 Front cover sensor
< Possible errors detected by the sensor >
1) Front cover open (error code: 1200)
Photo interrupter sensor that detects the presence of documents in the
Document Tray.
2 DS sensor
< Possible errors detected by the sensor >
1) No paper in the ADF (error code: 2802)
Photo interrupter sensor that detects the presence of documents as well as
the leading and trailing edges of documents in the process of paper feed.
3 DES sensor
< Possible errors detected by the sensor >
1) Paper jam in the ADF (error code: 2801)
2) Paper in the ADF too long (error code: 2803)

Scanner Unit.
4 FB encoder sensor
< Possible errors detected by the sensor >
1) Scanner motor error (error code: 5012)

5 LF encoder sensor
< Possible errors detected by the sensor >
6000)
6000
- Photo interrupter sensor that detects the presence of paper.
- Temperature sensor that detects the internal temperature of the printer.
(The two sensors are connected to the same board.)
6
< Possible errors detected by the sensor >
1) No paper (error codes: 1003, 1007, 1008)
2) Paper jam (error codes: 1300, 1303, 1313, 1314)
3) Thermistor temperature abnormal (error code: 5400)

overlapping paper feeding.

7 PFPE sensor
< Possible errors detected by the sensor >
1) Overlapping paper feeding is not performed.
Photo interrupter sensor that detects paper status in overlapping paper
feeding.
8 PRPE sensor
< Possible errors detected by the sensor >
1) Overlapping paper feeding is not performed.

9 PP encoder sensor < Possible errors detected by the sensor >

7200, 7201, 7202, 7203, 7204, 7205)
2) Drive switch error (error code: C000)

10 Blade sensor
< Possible errors detected by the sensor >
1) Blade sensor error (error code: 5C01)

11 Carriage encoder sensor

< Possible errors detected by the sensor >
5100, 5102, 5103, 5104, 5105)

224
No. Name

Head Alignment.
12 Print head alignment sensor
< Possible errors detected by the sensor >
2500)

13 Knurl sensor
< Possible errors detected by the sensor >
1) Knurl sensor error (error code: 7100)

14
< Possible errors detected by the sensor >
1871, 1872, 1874)

15
< Possible errors detected by the sensor >
1873, 1874)

225
 Logic Board Block Diagram

226
227
228
229
230
231
232
233
234
235
236
237
238
239
240
241
242
243
244
245
246
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
252
 Notes on Repairing …………………………………………………………………………………………………………………………………
Disassembly Flow
………………………………………
………………………………………
Disassembly Procedures

……………………………………………………………………………………

Product Name Label and Cassette Unit 1 & 2 269

Left Side Cover

Right Side Cover

Right and Left Front Covers

Left Side Cover

Right Side Cover

Access Cover, Logo Label 279

Rear Guide Unit, Rear Cover 280

………………………………………………………………………………
Carriage Front Cover, Print Head, Cover Unit SO, Power Supply Unit 281

Cassette Unit 1 & 2 286

Panel Label, Panel Cover 287

LCD Window 289

Rear Cover 290

Left Side Cover 292

Right Side Cover 294

253
 Right and Left Front Covers 296

Product Name Label, Logo Label, Access Cover 297

Rear Guide Unit 299

……………………………………………………………
Document Pressure Sheet 300

TL Gear Unit 301

Scanner Unit, Ferrite Core 305

Panel Cover (MB5300 series, MB5000 series, MB2700 series, MB2300 series, MB2100 series, MB2000 series) 310

Operation Panel Unit (MB5400 series, MB5100 series) 311

Operation Panel Unit

Panel Board Ass’y

Touch Screen, LCD Ass’y, LCD Double-Sided Tape 1, LCD Double-Sided Tape 2 (MB5300 series, MB5000 series, MB2700

series, MB2300 series) 316

Operation Panel Unit (MB2100 series, MB2000 series) 318

Panel Board Ass’y (MB2100 series, MB2000 series) 319

LCD Ass’y, LCD Window (MB2100 series, MB2000 series) 320

Panel Board Ass’y (MB5400 series, MB5100 series) 322

LCD Ass’y (MB5400 series, MB5100 series) 323

Touch Screen, Double-Sided Tape, Panel Cover

Document Feed Cover Unit, Document Feed Top Cover 326

Front Deco Cover (MB5400 series, MB5300 series, MB5100 series, MB5000 series) 328

Document Feed Rear Cover 329

Left Panel Cover 331

Document Feed Eject Tray, Document Feed Tray 332

Panel FFC, Ferrite Core, DF Motor Harness 333

ADF FFC, Document Feed Unit, DS DES FFC, CIS FFC 338

Feed Pressure Roller Spring, DF Guide Unit 343

Front and Rear Eject PR Holder Units, Eject Pressure Roller Spring 344

Right DF Hinge Unit, DF Hinge Shaft, Left DF Hinge, Document Feed Cable Guide 346

………………………………………………………………
TL Gear Unit 348

Main Case, Upper Bottom Frame Unit 349

Panel Board Ass’y, LCD Ass’y 350

Panel FFC, Ring Core 353

254
 Access Door Switch Unit 355

TL Stop Lever Spring, TL Stop Lever, TL Cam 357

Tank Eject Lever, Tank Eject Spring, TL Stopper, Main Case 359

Logic Board Ass’y and Carriage Unit ………………………………………………………………………………………………………

Logic Board Ass’y (MB5300 series, MB5000 series, MB2300 series) 361

Logic Board Ass’y (MB2000 series) 363

Logic Board Ass’y (iB4000 series) 364

Logic Board Ass’y (MB5400 series, MB5100 series, MB2700 series) 365

Logic Board Ass’y (MB2100 series) 367

Logic Board Ass’y (MB4100 series) 368

NCU Board Ass’y, NCU Cover, NCU Bind Plate (MB2100 series, MB2000 series) 369

Wireless LAN Board Ass’y, WLAN FFC 371

Speaker Ass’y 372

USB Memory Board Ass’y, USB Memory Board FFC, USB Memory Chassis 373

LF Encoder FFC 374

Logic Board Chassis, Top Harness Guide, Front Harness Guide 375

DC Harness Ass’y 378

Timing Slit Disk Feed Film, Photo Sensor Unit 379

EJ Idler Gear Bushing, EJ Idler Gear, TL Carriage Trigger 380

Timing Slit Strip Film 382

Carriage Unit 383

Carriage Motor Unit 386

Air Joint Stay 387

Air Joint Unit 388

Eject Upper Cover, Blade Cleaner Unit 389

…………………………………………………………………………………………………………
Bind FFC, Bind Board Ass’y 390

Bind Motor Multi Harness Ass’y 392

Inner Rear Cover 393

DP Upper Guide Unit 395

Eject Tray Unit 396

Printer Unit, Upper Bottom Frame Unit 397

Drain Tower Unit, Absorber Kit 402

Upper Separation Slope Unit, Cassette 1 Sensor Harness Ass’y 404

Upper Bottom Flapper (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series)405

Pick-up Gear Support, Pick-up Drive Gear 1, Pick-up Drive Gear 2 406

255
 Cassette Stopper, Cassette Stopper Spring (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100

series, iB4000 series) 407

Upper Bottom Frame Unit, Lower Bottom Frame Unit (MB5400 series, MB5300 series, MB2700 series, MB2300 series,

iB4100 series, iB4000 series) 408

Pick-up Roller Unit, Pick-up Arm 410

Lower Separation Slope Unit, Cassette 2 Sensor Harness Ass’y (MB5400 series, MB5300 series, MB2700 series, MB2300

series, iB4100 series, iB4000 series) 412

Lower Drive Unit (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series) 413

Right and Left Cassette Rails 414

Cap Slider Unit and Pump Base Unit ………………………………………………………………………………………………………

Platen Unit, Spur Unit 415

Eject Roller Ass’y 417

Paper Feed Belt, Paper Feed Belt Unit 418

Paper Feed Motor, Paper Feed Motor Harness Ass’y 420

Main Chassis, Pressure Roller Unit 421

Carriage Pulley Holder Ass’y 423

Paper Feed Roller Ass’y 424

Cap Slider Base Spring, Cap Slider Unit 425

Blade Unit 427

Cap Slider Rack 428

Air Pump Base Unit 429

Buffer Case Ass’y 430

Purge Rail, Blade Sensor Harness Ass’y 432

Pump Base Unit, Black and Color Ink Tubes 434

Air Pump Trigger Arm, Air Pump Trigger Slider 436

Air Pump Gear, Air Pump Trigger, Air Pump Input Spring 437

Pick-up Motor Unit 438

PP Encoder PCB Unit, PP Encoder Harness 439

………………………………………………………………………………………
Trigger Arm Unit (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series) 440

Carriage Lift Gear Shaft, Carriage Lift Gear, Timing Slit Disk Film, Code Wheel Gear 441

Swing Arm Lock Cam, Lower Input Swing Arm Unit, Knurl Drive Separate Gear (MB5400 series, MB5300 series, MB2700

series, MB2300 series, iB4100 series, iB4000 series) 443

Trigger Arm Unit, Knurl Drive Separate Gear, Knurl Connect Gear (MB5100 series, MB5000 series, MB2100 series,

MB2000 series) 444

Drive Main Swing Arm Unit, Knurl Drive Gear, Upper PF Gear 1, Carriage Lock Gear 1, Upper PF Gear 2, Swing Roller

256
 Gear 445

Carriage Lock Gear 2 447

Knurl Sensor Harness Ass’y 448

LF Inner Guide Unit, Right Plate, Left Plate 449

LF Motor Stay, LF Lock Trigger Lever, LF Lock Arm, LF Lock Trigger Lever Spring 451

Assembly Procedures
………………………………………………………………………………………
LF Motor Stay, LF Lock Trigger Lever, LF Lock Arm, LF Lock Trigger Lever Spring 452

LF Inner Guide Unit, Right Plate, Left Plate 454

Knurl Sensor Harness Ass’y 456

Carriage Lock Gear 2 457

Drive Main Swing Arm Unit, Knurl Drive Gear, Upper PF Gear 1, Carriage Lock Gear 1, Upper PF Gear 2, Swing Roller

Gear 458

Carriage Lift Gear Shaft, Carriage Lift Gear, Timing Slit Disk Film, Code Wheel Gear 461

Trigger Arm Unit, Lower Input Swing Arm Unit, Knurl Drive Separate Gear, Swing Arm Lock Cam (MB5400 series,

MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series) 464

Trigger Arm Unit, Knurl Drive Separate Gear, Knurl Connect Gear (MB5100 series, MB5000 series, MB2100 series,

MB2000 series) 466

Cap Slider Unit and Pump Base Unit ………………………………………………………………………………………………………

PP Encoder PCB Unit, PP Encoder Harness 468

Pick-up Motor Unit 469

Air Pump Gear, Air Pump Trigger, Air Pump Input Spring 470

Air Pump Trigger Arm, Air Pump Trigger Slider 471

Pump Base Unit, Black and Color Ink Tubes 472

Purge Rail, Blade Sensor Harness Ass’y 473

Buffer Case Ass’y 475

Air Pump Base Unit 477

Cap Slider Rack 478

Blade Unit 479

Cap Slider Unit, Cap Slider Base Spring 480

Paper Feed Roller Ass’y 482

Carriage Pulley Holder Ass’y 483

Main Chassis, Pressure Roller Unit 484

Paper Feed Motor, Paper Feed Motor Harness Ass’y 486

Paper Feed Belt, Paper Feed Belt Unit 487

Eject Roller Ass’y 489

257
 Platen Unit, Spur Unit 490

…………………………………………………………………………………………………………
Right and Left Cassette Rails 492

Lower Drive Unit (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series) 493

Lower Separation Slope Unit, Cassette 2 Sensor Harness Ass’y (MB5400 series, MB5300 series, MB2700 series, MB2300

series, iB4100 series, iB4000 series) 494

Pick-up Roller Unit, Pick-up Arm Spring 495

Upper and Lower Bottom Frame Units (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series,

iB4000 series) 497

Cassette Stopper, Cassette Stopper Spring (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100

series, iB4000 series) 498

Pick-up Gear Support, Pick-up Drive Gears 1 & 2 499

Upper Bottom Flapper (MB5400 series, MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series)500

Upper Separation Slope Unit, Cassette 1 Sensor Harness 501

Drain Tower Unit, Absorber Kit 502

Printer Unit, Upper Bottom Frame Unit 503

Eject Tray Unit 507

DP Upper Guide Unit 508

Inner Rear Cover 509

Bind Motor Multi Harness Ass’y 511

Bind FFC, Bind Board Ass’y 512

Logic Board Ass’y and Carriage Unit ………………………………………………………………………………………………………

Eject Upper Cover, Blade Cleaner Unit 515

Air Joint Unit 516

Air Joint Stay 517

Carriage Motor Unit 518

Carriage Unit 519

Timing Slit Strip Film 522

EJ Idler Gear Bushing, EJ Idler Gear, TL Carriage Trigger 523

Timing Slit Disk Feed Film, Photo Sensor Unit 524

DC Harness Ass’y 525

Logic Board Chassis, Top Harness Guide, Front Harness Guide 526

LF Encoder FFC 529

USB Memory Board Ass’y, USB Memory Board FFC, USB Memory Chassis 530

Speaker Ass’y 532

Wireless LAN Board Ass’y, WLAN FFC 534

258
NCU Board Ass’y, NCU Cover, NCU Bind Plate(MB2100 series, MB2000 series) 536

Logic Board Ass’y (MB5300 series, MB5000 series, MB2300 series) 538

Logic Board Ass’y (MB2000 series) 540

Logic Board Ass’y (iB4000 series) 541

Logic Board Ass’y (MB5400 series, MB5100 series, MB2700 series) 542

Logic Board Ass’y (MB2100 series) 544

Logic Board Ass’y (iB4100 series) 546

……………………………………………………………
Right DF Hinge Unit, DF Hinge Shaft, Left DF Hinge, Document Feed Cable Guide 548

Front and Rear Eject PR Holder Units, Eject Pressure Roller Spring 550

DF Guide Unit, Feed Pressure Roller Spring 552

ADF FFC, Document Feed Unit, DS DES FFC, CIS FFC 553

Panel FFC, Ferrite Core, DF Motor Harness 559

Document Feed Eject Tray, Document Feed Tray 565

Left Panel Cover 568

Document Feed Rear Cover 569

Front Deco Cover (MB5400 series, MB5300 series, MB5100 series, MB5000 series) 570

Document Feed Cover Unit, Document Feed Top Cover 571

Touch Screen, LCD Ass’y, LCD Double-Sided Tape 1, LCD Double-Sided Tape 2 (MB5300 series, MB5000 series, MB2700

series, MB2300 series) 572

Panel Board Ass’y (MB5300 series, MB5000 series, MB2700 series, MB2300 series) 575

Operation Panel Unit (MB5300 series, MB5000 series, MB2700 series, MB2300 series) 576

LCD Ass’y, LCD Window (MB2100 series, MB2000 series) 577

Panel Board Ass’y (MB2100 series, MB2000 series) 579

Operation Panel Unit (MB2100 series, MB2000 series) 580

Touch Screen, Double-Sided Tape, Panel Cover (MB5400 series, MB5100 series) 581

LCD Ass’y (MB5400 series, MB5100 series) 583

Panel Board Ass’y (MB5400 series, MB5100 series) 585

Panel Cover (MB5300 series, MB5000 series, MB2700 series, MB2300 series, MB2100 series, MB2000 series) 586

Operation Panel Unit (MB5400 series, MB5100 series) 587

Scanner Unit, Ferrite Core 589

TL Gear Unit 599

Document Pressure Sheet 600

………………………………………………………………

259
 Tank Eject Lever, Tank Eject Spring, TL Stopper, Main Case 602

TL Stop Lever Spring, TL Stop Lever, TL Cam 604

Access Door Switch Unit 606

Panel FFC, Ring Core 608

Panel Board Ass’y, LCD Ass’y 610

Main Case, Upper Bottom Frame Unit 613

TL Gear Unit 614

……………………………………………………………………………………
Rear Guide Unit, Rear Cover 615

Access Cover, Logo Label 616

Right and Left Front Covers (MB5400 series, MB5300series, MB5100 series, MB5000 series) 617

Right Side Cover (MB5400 series, MB5300series, MB5100 series, MB5000 series) 619

Left Side Cover (MB5400series, MB5300series, MB5100 series, MB5000 series) 620

Right Side Cover (MB2700 series, MB2300 series, MB2100 series, MB2000 series) 622

Left Side Cover (MB2700 series, MB2300 series, MB2100 series, MB2000 series) 623

Product Name Label, Cassette Units 1 & 2 625

………………………………………………………………………………
Rear Guide Unit 629

Product Name Label, Logo Label, Access Cover 630

Right and Left Front Covers 632

Right Side Cover 634

Left Side Cover 635

Rear Cover 637

LCD Window 639

Panel Label, Panel Cover 640

Cassette Units 1 & 2 642

Carriage Front Cover, Print Head, Cover Unit SO, Power Supply Unit 643

260
Notes on Repairing
-

-
-
-
-
-
-

-
-
-

-
-

261
 Disassembly Flow
MB5300 series, MB5000 series, iB4000 series, MB2300 series, MB2000 series
PRINT HEAD, COVER (MB2000 / 2300 / 5000 / 5300 series) PRINT HEAD, COVER (iB4000 series)

/ / /

/ / /

/ / /

/ / /

SCANNER UNIT (MB2000 / 2300 / 5000 / 5300 series) MAIN CASE (iB4000 series)

/ / /

/ / /

/ / /

/ / /

LOGIC BOARD ASS'Y, CARRIAGE UNIT

ABSORSER KIT, DRAIN TOWER UNIT RIGHT PLATE, PUMP BASE UNIT

LEFT PLATE, CARRIAGE PULLEY HOLDER ASS'Y

262
MB5400 series, MB5100 series, iB4100 series, MB2700 series, MB2100 series

/ / /

/ / /

/ / /

/ / /

/ / /

/ / /
 Disassembly Procedures
Print Head and Cover
(MB5400 series, MB5300 series, MB5100 series, MB5000 series, MB2700 series,
MB2300 series, MB2100 series, MB2000 series)

Carriage Front Cover, Print Head, Cover Unit SO/HO, Power Supply Unit
266
268
269
Right Side Cover
Right Side Cover
Access Cover, Logo Label
Rear Guide Unit, Rear Cover
Print Head and Cover (iB4100 series, iB4000 series)

Carriage Front Cover, Print Head, Cover Unit SO, Power Supply Unit

281
282
286
Panel Label, Panel Cover
288
LCD Window

289
Rear Cover
291
292
Right Side Cover
296
Product Name Label, Logo Label, Access Cover
298
Rear Guide Unit

299
Scanner Unit and Document Feed Unit (MB5400 series, MB5300 series, M5100 series,
MB5000 series, MB2700 series, MB2300 series, MB2100 series, MB2000 series)

Document Pressure Sheet

TL Gear Unit
Scanner Unit, Ferrite Core
Panel Cover (MB5300 series, MB5000 series, MB2700 series, MB2300 series,
MB2100 series, MB2000 series)
Panel Board Ass’y
Touch Screen, LCD Ass’y, LCD Double-Sided Tape 1, LCD Double-Sided Tape 2
(MB5300 series, MB5000 series, MB2700 series, MB2300 series)
Panel Board Ass’y (MB2100 series, MB2000 series)
LCD Ass’y, LCD Window (MB2100 series, MB2000 series)
Panel Board Ass’y (MB5400 series, MB5100 series)
LCD Ass’y (MB5400 series, MB5100 series)
Touch Screen, Double-Sided Tape, Panel Cover
Document Feed Cover Unit, Document Feed Top Cover
Document Feed Rear Cover
Document Feed Eject Tray, Document Feed Tray
Panel FFC, Ferrite Core, DF Motor Harness
ADF FFC, Document Feed Unit, DS DES FFC, CIS FFC
Feed Pressure Roller Spring, DF Guide Unit
Front and Rear Eject PR Holder Units, Eject Pressure Roller Spring
Panel Board Ass’y and Main Case (iB4100 series, iB4000 series)

TL Gear Unit
Panel Board Ass’y, LCD Ass’y
Panel FFC, Ring Core
Access Door Switch Unit
TL Stop Lever Spring, TL Stop Lever, TL Cam
Tank Eject Lever, Tank Eject Spring, TL Stopper, Main Case
Logic Board Ass’y and Carriage Unit

Logic Board Ass’y (MB5300 series, MB5000 series, MB2300 series)

Logic Board Ass’y (MB2000 series)
Logic Board Ass’y (iB4000 series)
Logic Board Ass’y (MB5400 series, MB5100 series, MB2700 series)
Logic Board Ass’y (MB2100 series)
Logic Board Ass’y (MB4100 series)
NCU Board Ass’y, NCU Cover, NCU Bind Plate (MB2100 series, MB2000 series)
Wireless LAN Board Ass’y, WLAN FFC
Speaker Ass’y
USB Memory Board Ass’y, USB Memory Board FFC, USB Memory Chassis
LF Encoder FFC
Logic Board Chassis, Top Harness Guide, Front Harness Guide
DC Harness Ass’y
Timing Slit Disk Feed Film, Photo Sensor Unit
EJ Idler Gear Bushing, EJ Idler Gear, TL Carriage Trigger
Timing Slit Strip Film
Carriage Unit
Carriage Motor Unit
Air Joint Stay
Air Joint Unit
Eject Upper Cover, Blade Cleaner Unit
Absorber Kit and Drain Tower Unit

Bind FFC, Bind Board Ass’y

Inner Rear Cover
DP Upper Guide Unit
Eject Tray Unit
Drain Tower Unit, Absorber Kit
MB2300 series, iB4100 series, iB4000 series)
Pick-up Gear Support, Pick-up Drive Gear 1, Pick-up Drive Gear 2
MB2700 series, MB2300 series, iB4100 series, iB4000 series)
MB5300 series, MB2700 series, MB2300 series, iB4100 series, iB4000 series)
Pick-up Roller Unit, Pick-up Arm
Lower Drive Unit (MB5400 series, MB5300 series, MB2700 series, MB2300
series, iB4100 series, iB4000 series)
Cap Slider Unit and Pump Base Unit

Platen Unit, Spur Unit

Eject Roller Ass’y
Paper Feed Belt, Paper Feed Belt Unit
Paper Feed Motor, Paper Feed Motor Harness Ass’y
Main Chassis, Pressure Roller Unit
Carriage Pulley Holder Ass’y
Paper Feed Roller Ass’y
Cap Slider Base Spring, Cap Slider Unit
Blade Unit
Cap Slider Rack
Air Pump Base Unit
Purge Rail, Blade Sensor Harness Ass’y
Pump Base Unit, Black and Color Ink Tubes
Air Pump Trigger Arm, Air Pump Trigger Slider
Air Pump Gear, Air Pump Trigger, Air Pump Input Spring
Pick-up Motor Unit
PP Encoder PCB Unit, PP Encoder Harness
Trigger Arm Unit (MB5400 series, MB5300 series, MB2700 series, MB2300
series, iB4100 series, iB4000 series)
Trigger Arm Unit, Knurl Drive Separate Gear, Knurl Connect Gear (MB5100
series, MB5000 series, MB2100 series, MB2000 series)
Drive Main Swing Arm Unit, Knurl Drive Gear, Upper PF Gear 1, Carriage Lock
Gear 1, Upper PF Gear 2, Swing Roller Gear
Carriage Lock Gear 2
Knurl Sensor Harness Ass’y
LF Motor Stay, LF Lock Trigger Lever, LF Lock Arm, LF Lock Trigger Lever Spring
 Assembly Procedures

LF Motor Stay, LF Lock Trigger Lever, LF Lock Arm, LF Lock Trigger Lever Spring
Knurl Sensor Harness Ass’y
Carriage Lock Gear 2
Drive Main Swing Arm Unit, Knurl Drive Gear, Upper PF Gear 1, Carriage Lock
Gear 1, Upper PF Gear 2, Swing Roller Gear
-

-
Trigger Arm Unit, Knurl Drive Separate Gear, Knurl Connect Gear
(MB5100 series, MB5000 series, MB2100 series, MB2000 series)
-

-
Cap Slider Unit and Pump Base Unit

PP Encoder PCB Unit, PP Encoder Harness

Pick-up Motor Unit
Air Pump Gear, Air Pump Trigger, Air Pump Input Spring
Air Pump Trigger Arm, Air Pump Trigger Slider
Pump Base Unit, Black and Color Ink Tubes
Purge Rail, Blade Sensor Harness Ass’y
Air Pump Base Unit
Cap Slider Rack
Blade Unit
Cap Slider Unit, Cap Slider Base Spring
 Paper Feed Roller Ass’y

-
Carriage Pulley Holder Ass’y
Main Chassis, Pressure Roller Unit
Paper Feed Motor, Paper Feed Motor Harness Ass’y
Paper Feed Belt, Paper Feed Belt Unit
Eject Roller Ass’y
 Platen Unit, Spur Unit

-
Absorber Kit and Drain Tower Unit
Lower Drive Unit (MB5400 series, MB5300 series, MB2700 series, MB2300
series, iB4100 series, iB4000 series)
Pick-up Roller Unit, Pick-up Arm Spring
MB2700 series, MB2300 series, iB4100 series, iB4000 series)
MB2700 series, MB2300 series, iB4100 series, iB4000 series)
MB2300 series, iB4100 series, iB4000 series)
Drain Tower Unit, Absorber Kit
Eject Tray Unit
DP Upper Guide Unit
Inner Rear Cover
Bind FFC, Bind Board Ass’y
Logic Board Ass’y and Carriage Unit

Eject Upper Cover, Blade Cleaner Unit

Air Joint Unit
Air Joint Stay
Carriage Motor Unit
Carriage Unit
Timing Slit Strip Film
EJ Idler Gear Bushing, EJ Idler Gear, TL Carriage Trigger
Timing Slit Disk Feed Film, Photo Sensor Unit
DC Harness Ass’y
Logic Board Chassis, Top Harness Guide, Front Harness Guide
LF Encoder FFC
USB Memory Board Ass’y, USB Memory Board FFC, USB Memory Chassis
Speaker Ass’y
Wireless LAN Board Ass’y, WLAN FFC
NCU Board Ass’y, NCU Cover, NCU Bind Plate(MB2100 series, MB2000 series)
Logic Board Ass’y (MB5300 series, MB5000 series, MB2300 series)
-

-
 Logic Board Ass’y (MB2000 series)

-
 Logic Board Ass’y (iB4000 series)

-
Logic Board Ass’y (MB5400 series, MB5100 series, MB2700 series)

-
-
-
-

-
 Logic Board Ass’y (MB2100 series)

-
-
-
 Logic Board Ass’y (iB4100 series)

-
-
-
Scanner Unit and Document Feed Unit (MB5400 series, MB5300 series, MB5100 series,
MB5000 series, MB2700 series, MB2300 series, MB2100 series, MB2000 series)
Front and Rear Eject PR Holder Units, Eject Pressure Roller Spring
DF Guide Unit, Feed Pressure Roller Spring
ADF FFC, Document Feed Unit, DS DES FFC, CIS FFC
Panel FFC, Ferrite Core, DF Motor Harness
Document Feed Eject Tray, Document Feed Tray
Document Feed Rear Cover
Document Feed Cover Unit, Document Feed Top Cover
Touch Screen, LCD Ass’y, LCD Double-Sided Tape 1, LCD Double-Sided Tape 2
(MB5300 series, MB5000 series, MB2700 series, MB2300 series)
LCD Ass’y, LCD Window (MB2100 series, MB2000 series)
Panel Board Ass’y (MB2100 series, MB2000 series)
LCD Ass’y (MB5400 series, MB5100 series)
Panel Board Ass’y (MB5400 series, MB5100 series)
Panel Cover (MB5300 series, MB5000 series, MB2700 series, MB2300 series,
MB2100 series, MB2000 series)
Scanner Unit, Ferrite Core
TL Gear Unit
Document Pressure Sheet
-

-
Panel Board Ass’y and Main Case (iB4100 series, iB4000 series)

Tank Eject Lever, Tank Eject Spring, TL Stopper, Main Case

TL Stop Lever Spring, TL Stop Lever, TL Cam
Access Door Switch Unit
Panel FFC, Ring Core
Panel Board Ass’y, LCD Ass’y
611
612
TL Gear Unit
Print Head and Cover (MB5400 series, MB5300 series, MB5100 series, MB5000 series,
MB2700 series, MB2300 series, MB2100 series, MB2000 series)

Rear Guide Unit, Rear Cover

 Access Cover, Logo Label

616
618
619
621
622
 Carriage Front Cover, Print Head, Cover Unit SO/HO, Power Supply Unit

626
628
Print Head and Cover (iB4100 series, iB4000 series)

Rear Guide Unit

629
Product Name Label, Logo Label, Access Cover
Right Side Cover
Rear Cover
LCD Window
Panel Label, Panel Cover
Carriage Front Cover, Print Head, Cover Unit SO, Power Supply Unit
Adjustment
Adjustment/Settings …………………………………………………………………………………………………………………………………
Adjustment and Maintenance in User Mode ……………………………………………………………………………………………
Service Mode Operation Procedures …………………………………………………………………………………………………………
Service Tool Functions ………………………………………………………………………………………………………………………………
Main tab: 654

Other tab: 657

Auto tab: 658

Service Tool Error Codes ……………………………………………………………………………………………………………………………

Supported Service Tool Functions by Model ………………………………………………………………………………………………
…
…………………………………………………………………
………………………………………………………………………
LF / Eject Correction …………………………………………………………………………………………………………………………………
Ink Absorber Counter Setting ……………………………………………………………………………………………………………………
Serial Number Writing …………………………
Backup & Restore
Service Test Print ………………………………………………………………………………………………………………………………………
EEPROM Information…………………………………………………………………………………………………………………………………
…………………………………………
Print Head Temperature Sensor Correction ………………………………………………………………………………………………
Wetting Liquid Counter Setting …………………………………………………………………………………………………………………
Operation Panel Calibration ………………………………………………………………………………………………………………………
Measurement of Ink Amount Purged ………………………………………………………………………………………………………

647
 Grease Application ……………………………………………………………………………………………………………………………………
PTT Parameter Mode …………………………………………………………………………………………………………………………………
Print Head and Ink Tank Diagnosis ……………………………………………………………………………………………………………
Cleaning
Cleaning ……………………………………………………………………………………………………………………………………………………
Verification after Repair
Inspection Flow …………………………………………………………………………………………………………………………………………
Inspection Details………………………………………………………………………………………………………………………………………
Preventive Replacement of Ink Absorbe ……………………………………………………………………………………………………
Service Test Print Sample …………………………………………………………………………………………………………………………
Boundary Sample of Uneven Printing ………………………………………………………………………………………………………

648
 Adjustment

Approx.
Adjustment Purpose Method

Service Tool
1 min.
- At Logic Board Ass'y replacement
Ink absorber counter To reset the ink absorber counter.
Service Tool
- At Absorber Kit replacement 1 min.
- At Platen Absorber replacement
Ink absorber counter To set the data of the actual ink amount absorbed in the
Go to "Ink Absorber Counter
ink absorber to the EEPROM. 1 min.
- At Logic Board Ass'y replacement

to the EEPROM.
- At Logic Board Ass’y replacement Go to
1 min.
- At Blade Cleaner Unit replacement
Applicable to MB2000 series, MB2300 series, MB5000
series, MB5300 series, and iB4000 series.

part(s).
- At Paper Feed Roller Ass’y replacement
Go to 5 min.
- At Platen Unit replacement
- At Logic Board Ass’y replacement
- At Timing Slit Disc Feed Film replacement

Go to
Applicable to MB2300 series, MB2700 series, MB5000 1 min.
series, MB5100 series, MB5300 series, and MB5400
series.

- At Logic Board Ass’y replacement

- When the cable(s) between the Bind PCB Unit and the
Go to 1 min.
Logic Board Ass’y is disconnected or re-connected.
Applicable to MB5000 series, MB5100 series, MB5300
series, and MB5400 series.
To adjust the print head temperature sensor to the
Go to "Print Head
Print head temperature carriage temperature sensor.
Temperature Sensor
- At Logic Board Ass’y replacement
- At Carriage Unit replacement
Using a pen or a marker, put
removal or replacement of the carriage unit and maintain a mark on the main chassis
1 min.
adjustment the head-to-paper distance. to indicate the carriage rail
- At Carriage Unit replacement
Go to 2 min.
- At Carriage Unit replacement
To set the language to be displayed on the LCD.
Not necessary when the printer is set to the default at
1 min.
Panel.
the user is to set the language during setup.).
- At Logic Board Ass’y replacement
To write the printer serial number to the replaced new
Logic Board Ass’y.
Go to “Serial Number
- At Logic Board Ass’y replacement 1 min.
Applicable to MB2100 series, MB2700 series, MB5100
series, MB5400 series, and iB4100 series.

649
 Approx.
Adjustment Purpose Method
To transfer the user data from the original Logic Board
Ass’y to a replaced new Logic Board Ass’y.
Backup & Restore - At Logic Board Ass’y replacement Go to “Backup & Restore 3 min.
Applicable to MG2100 series, MB2700 series, MB5100
series, MB5400 series, and iB4100 series.

650
Adjustment and Maintenance in User Mode

Purpose Procedures
Perform from the printer
1 min.
printer driver Maintenance
tab.
Perform from the printer
clogging.
Print head cleaning 3 min.
printer driver Maintenance
tab.
Perform from the printer
Print head deep cleaning. Since the deep cleaning consumes more ink
3 min.
cleaning than regular cleaning, it is recommended to perform deep printer driver Maintenance
cleaning only when necessary. tab.
Adjust the dot placement accuracy.
Perform from the printer
6 min.
alignment series, MB5400 series, iB4000 series, and iB4100 series). printer driver Maintenance
tab.
perform manual print head alignment.
Adjust the dot placement accuracy. Perform from the printer
Manual print head
9 min.
alignment printer driver Maintenance
series, MB5400 series, iB4000 series, and iB4100 series). tab.
Remove paper debris on the paper feed roller to improve

Since the rollers will wear out in this cleaning, it is

Paper feed roller Perform from the printer
recommended that you perform this only when necessary. 5 min.
cleaning

Clean the platen ribs.

Fold A4 or LTR plain paper in half, then unfold the paper.
Fold one side of the paper in another half and unfold it.
With the ridges of the crease facing up and with the half
Perform from the printer
with no crease facing away from you, set the paper in the 2 min.

MB5300 series, MB5400 series, iB4000 series, and iB4100

series). Perform this cleaning when the back side of paper
is smeared.
Perform from the printer
panel (Setup -> -> -> LAN 1 min.
), or using IJ Network Tool. Network Tool.
Setup -> -> ) Perform from the printer
when necessary.

651
 be selected.

message dialog box to exit the error..

652
one PC for connected printers when they are started in the service mode.

1) Connect a printer to the PC and start the printer in the service mode. The printer Power lamp will blink.

2) At the top of the Service Tool window, the model name and serial number of the connected printer is

displayed instead of the printer serial number.

If the Logic Board Ass’y is replaced in servicing, since the service part logic board has no serial number,
the serial number in the Service Tool will be blank. Using Write S/N in the Service Tool, set the printer

3) If the USB cable between the printer

ter and the PC is disconnected during use of the Service Tool, that

653
 Main tab
Other tab
Auto tab
Pro tab (not used)
Backup & Restore

Main tab:

No. Name Remarks

and click .
Service Test Print is performed and the following items can be checked:
- Model name
- ROM version
1 Test Print Service test print
- Ink absorber counter value

See “

654
 No. Name Remarks

paper is set, and click .

checked:
EEPROM
2 EEPROM - Model name
- ROM version
- Ink absorber counter value

See “

3
paper is set, and click .

paper is set, and click .

The same items as in Service Test Print are printed.
Integrated
- Model name
4
- ROM version
print
- Ink absorber counter value

See “

5 Auto Cleaning
head cleaning

6 Cleaning Print head cleaning

To be used to measure the amount of ink purged.
See
Print head deep
7 Deep Cleaning
cleaning

EEPROM
8 EEPROM Save
occurs.
9 Panel Check See
LCD check
Set.
10
ASA, AUS, BRA, CHN, CND, EMB, EUR, JPN, KOR, LTN, TWN, USA

Ink absorber
11 Clear Ink Counter Select the applicable counter from the pull-down menu, and click Set.

Ink absorber
12 Ink Absorber Counter Board Ass’y.
See
Cleaning of Black.
Black print head
13 Cleaning Bk
cleaning of Black ink purged.
See
Cleaning of Color.
Color print head
14 Cleaning Cl
cleaning of Color ink purged.
See

655
 No. Name Remarks

Ass’y.
Serial number
15 See “
Applicable to MB2100 series, MB2700 series, MB5100 series, MB5400
series, and iB4100 series only.

See
16
Applicable to MB2300 series, MB2700 series, MB5000 series, MB5100
series, MB5300 series, and MB5400 series only.

from the service mode.

Disabling of
17 Auto Cleaning OFF
head cleaning Cleaning will not be performed at user’s.

Auto Cleaning OFF sequence:

Auto Cleaning OFF
Power-on Power-off
off
Service Mode

Automatic Print Head Cleaning Automatic Print Head Cleaning

disabled enabled
Power-on Power-off Power-on Power-off
User Mode

18 Paper Feed Endurance Endurance check

- A4: A4 paper feeding endurance.

656
Other tab:

No. Name Remarks

For RTC error.
1 Set Time
See
PTT Parameter
2 Entry in the PTT parameter mode transmission, etc.
Mode In
See
User Parameter
3
Reset
4 Head Temp Sensor See

replaced new Logic Board Ass’y.

5 See
Counter
Applicable to MB2000 series, MB2300 series, MB5000
series, MB5300 series, and iB4000 series only.

657
 Auto tab:

No. Name Remarks

Select in .
Service Test Print is performed and the following items can be
checked:
- Model name
- ROM version
1 Test Print Service test print
- Ink absorber counter value

See “

658
 No. Name Remarks
*1
.
Select *2
in .

be checked:
- Model name
- ROM version
- Ink absorber counter value
2 EEPROM
See “
*1: In MB2300 series, MB2700 series, MB5300 series, and MB5400

(not ) needs to be
selected in .
*2: If
, and set the document
*1

to be copied on the platen glass.

Select *2
in .
3 Copy Copy test *1: In MB2300 series, MB2700 series, MB5300 series, and MB5400

(not ) needs to be selected in .

*2: If
, and set the document
*1

to be copied in the ADF.

Select *2
in .
4 ADF Copy Copy test from the ADF *1: In MB2300 series, MB2700 series, MB5300 series, and MB5400

(not ) needs to be selected in .

*2: If

is displayed.
Electric check of the
5 LAN wired LAN board and line
displayed.
Suspected causes of failure:

Not applicable to MB2000 series and MB2100 series.

is displayed.

Electric check of the

6 WLAN wireless LAN board and displayed.
Suspected causes of failure:
- The WLAN FFC is disconnected.

Electric check of the card

7 Card Board The test is not supported, thus it is skipped even when selected.

659
 No. Name Remarks

Electric check of the

is displayed.
PictBridge board
8 PictBridge
(Electric check of the USB
displayed.
memory board for the MB
Suspected causes of failure:
series and iB series)
- The USB Memory Board FFC is disconnected.

660
- Select the test item(s).
- For Test Print, EEPROM Print, Copy, and ADF Copy, set necessary sheets of A4 or LTR paper in the

- For Copy or ADF Copy

- For EEPROM Print, Copy, or ADF Copy, double-click
paper source. Select .

- Click Start
the applicable test items are selected.)
-
side of each test item as shown below.

Select test item(s). Test result

-
-
- The tests of LAN, WLAN, Card Board, and PictBridge

661
 Service Tool Error Codes

Error code Meanings

Error Code: 001
the service mode.
Error Code: 002 The printer does not have the selected

Error Code: 005 The PC where the Service Tool operates

Error Code: 006 - The printer is not in the service mode. - Enter the service mode properly using the
- The Service Tool is not applicable to the
printer. - The Service Tool is not usable with the 2007 and
earlier models. For those models, perform the

Error Code: 007 The printer itself is faulty and it cannot - Replace the printer.
enter the service mode.
Error Code: 009 The command cannot be performed.
Error 122 The port number assigned by the OS - If the Service Tool-a version is V3.00 or earlier,
Port Name Not Regist exceeds the upper limit. use V7.00 or later version.
- Uninstall the printer driver, and set the printer
port number to No. 256 or lower.
The PC cannot communicate with the - An error may occur in the printer. Solve the
printer.

662
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Purpose:

Procedures:

1) Enter the service mode. In the Main tab of the Service Tool, click Panel Check in the
for details.
2) All the LEDs turn on and the LCD turns blue to indicate that the printer is ready for the check.

C B

667
 are displayed properly.

menu in the service mode.

668
Purpose:

Procedures:

Enter the service mode. In the Main tab of the Service Tool, click Panel Check in the

All the LEDs turn on and the LCD turns blue to indicate that the printer is ready for the check.

(A) Power LED

(B) Memory LED
(C) Alarm LED

A B

669
 No. 19: 7
No. 20: 8
No. 21: 9
No. 13: 1 No. 22: 0
No. 14: 2 No. 23: #
No. 15: 3 No. 24: *
No. 16: 4
No. 17: 5
No. 18: 6

670
displayed properly.

menu in the service mode.

671
 Purpose:

Procedures:

1) Enter the service mode. In the Main tab of the Service Tool, click Panel Check in the

2) All the LEDs turn on and the LCD turns blue to indicate that the printer is ready for the check.

(A) Power LED

(B) Alarm LED

672
Purpose:

quality.

Procedures:

2. In the to
for LF and EJECT Set.

3. Print the same image as the one printed in step 1.

one selected earlier.

673
 the valid data.

674
Purpose:

Procedures:
1. Before replacement of the Logic Board Ass’y, check the ink absorber counter value in EEPROM
for details.
2. Replace the Logic Board Ass’y. See “Logic Board Ass’y replacement.

the Service Tool.

4. Start the printer in the service mode.
In the Ink Absorber Counter Main from the Absorber pull-down menu.
From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the closest to
Set.

675
 Purpose:

Procedures:
Start the printer in the service mode.
1. In the Main tab of the Service Tool, click Write S/N.

2. Enter the printer serial number, and click

676
3. In the Main tab of the Service Tool, click EEPROM Save in the
number displayed matches the one on the printer, then close the window without saving it.

If a wrong serial number is displayed, repeat steps 1 to 3 to register the correct one.

If one of the errors listed below is indicated in entering a printer serial number, check and re-enter the correct
serial number.

677
 Backup & Restore
Purpose:

-
- Counter values (ink absorber counter values, print volumes, etc.)
-

- ROM version

logic board of another printer.

Procedures:

“
2. Start the BR Tool.

3. Click Backup.. The data of the original logic board will be backed up.
.

Note: If the printer USB cable is disconnected during backup or if the BR Tool is closed without clicking
at the end of backup, the backed up data is lost. In that case, start from step 2 again.

678
 new one, not a used one.)
5. Start the printer in the service mode, and connect the printer using the USB cable.
6. Start the BR Tool, and click Restore
completed.)

Note: By clicking Restore, the backup data is transferred from the PC to the printer logic board and the
data in the PC is cleared.
If the printer is not in the service mode when Restore is clicked, an error will be indicated and the
backup data in the PC will be cleared without being transferred to the printer. If that happens, data
backup needs to be done from the beginning.

logic board is properly transferred to the replaced new one.

679
 Service Test Print

Check 3: Straight line accuracy (No remarkable dot mis-alignment on a line)

680
Check 3: Straight line accuracy (No remarkable dot mis-alignment on a line)

681
 Printed items
Model name Y Y Y Y Y Y
Printer serial number Y Y Y Y Y Y
Y Y Y Y Y Y
ROM version Y Y Y Y Y Y
Y Y Y Y Y Y
Y Y Y Y Y Y
Ink amount in the ink absorber (%, D = drain sheet, Ps = Platen sheet) Y Y Y Y Y Y
Ink absorber life (months, DL = Drain sheet Life) Y Y Y Y Y Y
Y Y Y N N N
Y Y Y Y Y Y
error, ER1 = the one before the last, ....., ER4 = the 4th before the last)
Note: If the same errors occur successively, only the latest one is
recorded.
Purging count (PC = Purge Count, M = Manual cleaning, R = deep cleaning, Y Y Y Y Y Y
T = cleaning by Timer, D = cleaning by Dot count, C = cleaning at ink tank

Total print pages (TPAGE, TTL = total, COPY = copy)*1 Y Y Y Y Y Y

Print head replacement count (CH = Change Head) Y Y Y Y Y Y
Y Y Y Y Y Y
Replacement count of an ink tank (CT_STD = Change XL Tank, BK = Pigment Y Y Y Y Y Y
Black, Y = Yellow, M = Magenta, C = Cyan)
Replacement count of an ink tank (CT_MIN = Change standard tank, BK = Y Y Y Y Y Y
Pigment Black, Y = Yellow, M = Magenta, C = Cyan)
Remaining ink level (IL = Ink Level) Y Y Y Y Y Y

00 = 100%, 01 = 90%, 02 = 80%, 03 = 70%, 04 = 60%, 05 = 50%, 06 =

cleared without replacing the applicable ink tank, 11 = Unknown

disabled, the ink tank not installed, etc.)

Ink tank error (INK-ER = INK tank Error) Y*2 Y*2 Y*2 Y Y Y
Y Y Y Y Y Y
Y Y Y Y Y Y
Manual print head alignment by user (M_REG) Y Y Y Y Y Y
N Y Y N Y Y
= Photo Paper Plus Glossy II, Photo2 = Photo Paper Pro Luster + Photo

Paper, PC = postcard, EV = Envelope)

N Y Y N Y Y
ADF feed pages (ADF PAGE, TTL = total, SCAN, COPY, FAX) Y Y N Y Y N
Y Y Y Y Y Y

has not been performed.

Y Y Y Y Y Y
Pigment Black, Y = Yellow, M = Magenta, C = Cyan)
Y Y Y Y Y Y
Total scan count (SC, TTL = total, PC = scanning from a PC, COPY = scanning Y Y N Y Y N
at copying)
Total FAX transmission count (Total_TX) Y Y N Y Y N
Y Y N Y Y N

682
Printed items
FAX operator error record (FAX_ER_OPR, the last two errors, ER0 = the last Y Y N Y Y N
error, ER1 = the one before the last)
Note: If the same errors occur successively, only the latest one is
recorded.
FAX service error record (FAX_ER_SER, the last eight errors, ER0 = the last Y Y N Y Y N
error, ER1 = the one before the last, ....., ER7 = the 7th from the last)
Note: If the same errors occur successively, only the latest one is
recorded.
Total FAX transmission pages (TX_PAGE = FAX Transmission PAGE) Y Y N Y Y N
Y Y N Y Y N
Y Y N Y Y N

TC14400bps, 9600bps)
Total FAX print pages (FP = FAX Print) Y Y N Y Y N
Y: Available
N: Not available

*2: Available in ROM version 2.000 or later.

683
 Purpose:
When the RTC error occurs due to removal or replacement of the Logic Board Ass’y, Bind Board Ass’y, or Bind

Procedures:

1. On the Other tab of the Service Tool, click Set Time in the
even when the RTC error occurs.)

684
Purpose:

that is output from the print head temperature sensor to the absolute value of the printer temperature sensor
(mounted on the PE Sensor Board of the LF Inner Guide Unit).

Procedures:

1. On the Other tab of the Service Tool, click Head Temp Sensor in the

685
 (MB2000 series, MB2300 series, MB5000 series, MB5300 series, iB4000 series)

Purpose:

Ass’y.

Board Ass’y to the new Logic Board Ass’y.

Procedures:
< When the Blade Cleaner Unit is replaced >
Replace the Blade Cleaner Unit.

Service Tool.
2. In the Other tab of the Service Tool, select
Counter Value(%) pull-down menu, and click Set.

for details.

< When the Logic Board Ass’y is replaced >

print. See “ for details.

2. Replace the Logic Board Ass’y. See

Tool.
4. On the Other tab of the Service Tool, in the Counter Value(%)
pull-down menu, select the value (in 10% increments) which is the closest to the actual counter value
Set.

686
687
 (MB2300 series, MB2700 seires, MB5000 series, MB5100 series, MB5300 series, MB5400 series)

Purpose:

Procedures:
1. In the Main tab of the Service Tool, click . (The printer becomes

turns blue.

the service mode.

688
Measurement of Ink Amount Purged
Procedures:
1. Start the printer in the Service Mode.
2. In the Main tab of the Service Tool, click Cleaning. Cleaning will be performed.
3. When the Cleaning is done, open the Front Cover.

and print head.

DO NOT remove the ink tanks from the print head. If removed, they cannot be re-installed.

5. Re-install the print head (with the ink tanks installed).

6. Close the Front Cover.
7. In the Main tab of the Service Tool, click Cleaning Bk, Cleaning Cl, or Cleaning according to the ink
amount to be measured.
Black: Cleaning Bk
Color: Cleaning Cl
All: Cleaning
8. When the Cleaning is done, open the Front Cover
er and remove the set of the ink tanks and print head.

limit. (The upper limit is given just for reference.)

Standard value:

Black (g) 0.42851 to 0.74549

Color (g) 0.60225 to 1.04775
All (g) 1.03076 to 1.79324

689
 No. Part name Where to apply grease Drawing no. Grease no. Grease amount
1 Chassis Unit QY9-0211-000

2 Chassis Unit QY9-0211-000

3 Chassis Unit QY9-0211-000

4 Chassis Unit QY9-0211-000

5 QY9-0210-000 9 to 18 mg
6 Right Plate Unit QY9-0210-000 9 to 18 mg
7 Right Plate Unit QY9-0210-000 27 to 54 mg
8 Right Plate Unit QY9-0210-000 9 to 18 mg
9 Right Plate Unit QY9-0210-000 9 to 18 mg
10 Right Plate Unit QY9-0210-000 13.5 to 27 mg
11 Right Plate Unit QY9-0210-000 4.5 to 9 mg
12 QY9-0211-000 27 to 54 mg
13 Paper Feed Roller Ass’y *1
QY9-0211-000 4.5 to 9 mg

690
691
 PTT Parameter Mode
Outline:

To change PTT parameters, enter the PTT parameter mode and set the applicable values while following the
procedures below.

Procedures:
1. Enter the PTT parameter mode.
1) Enter the service mode. See for details.
2) Start the Service Tool. In the Other tab, click PTT Parameter Mode In.

user mode.

Stop, Color, Black, Back,, and HOME to enter the PTT parameter
mode.
The following message is displayed on the LCD when the printer enters the PTT parameter mode:

PTT PARAMETER
#1 BIT SWITCH

2. Set the parameter.

MB2300 series, MB2700 series, MB5000 series, MB5100 series, MB5300 series, MB5400 series:

692
 MB2000 series, MB2100 series:

Printer model MB2000 series Other models equipped with the touch
MB2100 series panel
Stop
Up cursor
Down cursor

Right cursor

0 to 9 0 to 9 0 to 9 on the screen
Back

Major parameters to be used in servicing:

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#1 BIT SWITCH
MB2000 series, MB2100 series:
by using or

If the problem is not solved, set them to [11] (the longest).

PTT PARAMETER
#1 BIT SWITCH
SW#05 00
MB2000 series, MB2100 series: or

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#1 BIT SWITCH
SW#05 00101010 MB2000 series, MB2100 series:

693
 To prohibit the V.8 procedures on the sending machine:
MB2300 series, MB5000 series, MB5300 series,
MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#1 BIT SWITCH
MB2000 series, MB2100 series:
by using or

PTT PARAMETER
#1 BIT SWITCH
SW#07 00000000
MB2000 series, MB2100 series: or

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#1 BIT SWITCH
SW#07 00000001 MB2000 series, MB2100 series:

To prohibit the V.8 procedures on the receiving machine:

MB2300 series, MB5000 series, MB5300 series,
MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#1 BIT SWITCH
MB2000 series, MB2100 series:
by using or

[1].
PTT PARAMETER
#1 BIT SWITCH
SW#07 000000 0
MB2000 series, MB2100 series: or

MB2300 series, MB5000 series, MB5300 series:

PTT PARAMETER
#1 BIT SWITCH
MB2000 series:
SW#07 00000010

694
To change the transmission level:
MB2300 series, MB5000 series, MB5300 series,
MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER , and press the
#1 BIT SWITCH
MB2000 series, MB2100 series:
Using or

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER , and set a desired level from [00000]
#2 NUMERIC PARAM. (the highest) to [00015] (the lowest).
02: 00011 MB2000 series, MB2100 series:
Using or , and set a desired level from [00000] (the
highest) to [00015] (the lowest).

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#2 NUMERIC PARAM.
02: 00009 MB2000 series, MB2100 series:

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER , and press the
#1 BIT SWITCH
MB2000 series, MB2100 series:
Using or

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER , and set a desired value from [00030]
#2 NUMERIC PARAM. (the shortest) to [00120] (the longest).
11: 00060 MB2000 series, MB2100 series:
Using or , and set a desired value from [00030] (the
shortest) to [00120] (the longest).

MB2300 series, MB5000 series, MB5300 series,

MB2700 series, MB5100 series, MB5400 series:
PTT PARAMETER
#2 NUMERIC PARAM 11:
00045 MB2000 series, MB2100 series:

695
 Stop, Black, Color, Back, and HOME. The PTT parameter values are
printed.

PTT parameter value print sample from MB5300 series:

696
List of PTT parameters (for reference):

MB2000 series MB5000 series

MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 Outputs the service error code. Y Y
1 Error dump list (protocol dump list). Y Y
2 Y Y
3 --- --- ---
01
4 --- --- ---
5 Y Y
6 No header (user switch over riding). Y Y
7 N N
0 N N
1 N N
2 N N
3 Prohibits the output of DIS bit 33 or later. Y Y
02
4 DIS double-hearing. N N
5 N N
6 N N
7 N N
0 N N
1 N N
2 N N
3 T.30 node F: Prohibits double-sided wait. N N
03
4 N N
5 N N
6 CNG for manual transmission. N N
7 N N
0 Y Y
1 Cut paper used. Y Y
2 Y Y
machine is not registered.
04 3 Not receives from a machine whose telephone number consists of only spaces. N N
4 Prohibits the MR and MMR modes. Y Y
5 Prohibits the MMR mode. Y Y
6 N N
7 N N
0 Y Y
1 Y Y
2 Y Y
3 Y Y
05
4 Y Y
5 Y Y
6 --- --- ---
7 --- --- ---

697
 MB2000 series MB5000 series
MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 Y Y
1 N N
2 Y Y
3 --- --- ---
06
4 --- --- ---
5 --- --- ---
6 --- --- ---
7 --- --- ---
0 Prohibits the V.8 procedures on the sending machine. Y Y
1 Prohibits the V.8 procedures on the receiving machine. Y Y
2 Prohibits delayed start of V.8 on the sending machine. Y Y
3 Prohibits delayed start of V.8 on the receiving machine. Y Y
07
4 Prohibits start of fallback from the V.34 receiving machine. Y Y
5 Prohibits start of fallback from the V.34 sending machine. Y Y
6 Not retrains the V.34 control channel. N N
7 N N
0 N N
1 N N
2 Determines whether to display the caller ID or not. N N
08 3 N N
4 Prohibits callback. N N
5 Determines the DTMF method. N N
6 N N
7 Y Y
0 Y Y
1 Y Y
2 N N
3 N N
09
4 Y Y
5 Limits the number of redial when the line is busy. Y Y
6 TCF check method 2 N N
7 Y Y
0 Y Y
1 Y Y
2 Y Y
3 Y Y
10 4 Y Y
5 Y Y
Prohibits transmission if the user telephone number and name are not
6 N N
registered.
7 Scanning width of the sending document. Y Y
0 N N
1 N N
2 Y Y
3 N N
11
4 Y Y
5 Prohibits input of 40 digits or more for the telephone number. Y Y
6 Y Y
7 Selects the pulse, 20 pps or 10 pps. Y Y

698
 MB2000 series MB5000 series
MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 HOME FAX Y Y
1 HOME FAX Y Y
2 HOME FAX Y Y
3 Hong Kong CI Y Y
12
4 DRPD Y Y
5 N N
6 N N
7 Prohibits manual transmission. Y Y
0 Y Y
complex).
1 Y Y
2 Fast edge pulse dial. N N
13 3 --- --- ---
4 --- --- ---
5 --- --- ---
6 N N
7 Checks the CI frequency. N N
0 Transmission level table number (for NCU adjustment). N N
1 N N
2 N N
3 N N
14
4 Actual transmission level when 0 dB is set (actual value - indicated value). Y Y
5 Y Y
6 Y Y
7 Y Y
0 Y Y
1 N N
2 Y Y
15 3 --- --- ---
4 --- --- ---
5 --- --- ---
6 --- --- ---
7 --- --- ---
0 Y Y
transmission level.
1 N N
2 N N
16 3 Y Y
4 --- --- ---
5 --- --- ---
6 N N
7
0
1
N N
2
3
17
4 --- --- ---
5 --- --- ---
6 --- --- ---
7 --- --- ---

699
 MB2000 series MB5000 series
MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 Y Y
1
2 Y Y
3
18
4 Limits the DC current. Y Y
5 --- --- ---
6 --- --- ---
7 --- --- ---
0 --- --- ---
1 --- --- ---
2 --- --- ---
3 --- --- ---
19
4 --- --- ---
5 --- --- ---
6 --- --- ---
7 --- --- ---
0 --- --- ---
1 --- --- ---
2 --- --- ---
3 --- --- ---
20
4 --- --- ---
5 --- --- ---
6 --- --- ---
7 --- --- ---

700
 MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 Line monitor 0 to 2 Y Y
02 Modem transmission level 0 to 15 Y Y
03 Call interval 1 to 60 Y Y
04 2 to 99 Y Y
05 1 to 99 Y Y
06 1 to 99 Y Y
07 1000 to 9999 Y Y
08 1000 to 9999 Y Y
09 100 to 2000 Y Y
10 400 to 800 Y Y
11 30 to 120 Y Y
12 50 to 9999 N N
13 10 to 200 N N
14 10 to 200 N N
signal
15 1 to 4 Y Y
16 10 to 500 N N
17 0 to 300 N N
18 10 to 500 N N
19 10 to 500 N N
20 0 to 300 N N
21 10 to 500 N N
22 0 to 10 N N
TEL
23 0 to 45 N N
24 0 to 15 N N
25 15 to 300 N N
26 10 to 120 Y Y
connected
27 0 to 45 Y Y
connected
28 0 to 9 N N
Number of digits for TSI comparison when the telephone
29 1 to 60 N N
number is checked

701
 #3 Fax Type:
No. Ref. No. Country or region Validity Display order code
1 1 JPN Y 1
2 2 KOR Y 2
3 5 USA Y 3
4 6 CAN N 4
5 37 LAM Y 10
6 40 MEX Y 11
7 39 BRA Y 12
8 38 ARG Y 13
9 9 EU1 Y 20
10 10 EU2 Y 21
11 11 EU3 Y 22
12 12 AUT Y 23
13 14 BEL Y 24
14 15 Y 25
15 16 DEN Y 26
16 17 FIN Y 27
17 18 FRA Y 28
18 19 GER Y 29
19 20 GRE Y 30
20 21 HUN Y 31
21 22 IRL Y 32
22 23 ITA Y 33
23 24 LUX N 34
24 25 NED Y 35
25 26 NOR Y 36
26 27 POL Y 37
27 28 POR Y 38
28 30 SLO Y 39
29 32 ESP Y 40
30 33 SWE Y 41
31 34 SUI Y 42
32 35 GBR Y 43
33 31 RSA Y 49
34 29 RUS Y 50
35 36 UKR N 51
36 13 BLR Y 52
37 46 ISR Y 53
38 7 AUS Y 60
39 8 Y 61
40 41 ASI Y 70
41 42 HKG Y 71
42 43 MAS Y 72
43 44 SIN Y 73
44 45 VIE Y 74
45 3 CHN Y 80
46 4 TPE Y 81
47 47 RS1 N 91
48 48 RS2 N 92
49 49 RS3 N 93
50 50 RS4 N 94

702
 MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 30 to 50 Y Y
02 600 to 900 Y Y
03 50 to 150 Y Y
04 30 to 200 Y Y
05 DTMF transmission level (high group, PSTN) 0 to 16 Y Y
06 DTMF transmission level (low group, PSTN) 0 to 16 Y Y

MB2000 series MB5000 series

MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 100 to 500 Y Y
02 5 to 50 Y Y
03 50 to 200 Y Y
04 1 to 10 Y Y
05 0 to 25 Y Y
06 0 to 9 N N
07 0 to 25 Y Y
08 0 to 9 Y Y

MB2000 series MB5000 series

MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0

1 Y Y
1: No check
2 --- --- ---
3 --- --- ---
4 --- --- ---
5 --- --- ---
6 Signal type N N
7 N N
MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 100 to 1500 N N
02 50 to 200 N N
03 5 to 50 N N
04 N N
05 N N
06 0 to 25 N N
07 0 to 9 N N
08 Number of signal frequency 0 to 9 N N

703
 #4-4 BUSY TONE:
MB2000 series MB5000 series
MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 --- --- ---
1 --- --- ---
Signal frequency 0: Remains unchanged
2 N N
1: Varies
3 --- --- ---
4 N N
1: From ON
5 --- --- ---
6 N N

7 Y Y
1: Yes
MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 0 to 9999
02 5 to 200 Y Y
03 5 to 50 Y Y
04 0 to 9999 Y Y
05 0 to 9999 Y Y
06 0 to 25 Y Y
07 0 to 9 Y Y
08 Number of signal frequency 0 to 9 Y Y

MB2000 series MB5000 series

MB2100 series MB5100 series
SW bit
MB2300 series MB5300 series
MB2700 series MB5400 series
0 --- --- ---
1 --- --- ---
Signal frequency 0: Remains unchanged
2 N N
1: Varies
3 --- --- ---
4 N N
1: From ON
5 --- --- ---
6 N N

7 N N
1: Yes
MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
01 0 to 9999
02 50 to 200 N N
03 5 to 50 N N
04 0 to 9999 N N
05 0 to 9999 N N

704
 MB2000 series MB5000 series
MB2100 series MB5100 series
No.
MB2300 series MB5300 series
MB2700 series MB5400 series
06 0 to 25 N N
07 0 to 9 N N
08 Number of signal frequency 0 to 9 N N

MB2000 series MB5000 series

No.
MB2300 series MB5300 series
01 CI ON 10 to 25 Y Y
02 CI long ON 20 to 99 Y Y
03 CI OFF 5 to 99 Y Y
04 CI long OFF 5 to200 Y Y
05 CI max OFF 300 to 1500 Y Y
06 CI wait 0 to 500 Y Y
07 CI cycle 1 to 5 Y Y
08 CI frequency lower limit 5 to 20 N N
09 CI frequency upper limit 15 to 70 N N

MB2000 series MB5000 series

No.
MB2300 series MB5300 series
02 50 to 70 N N
03 50 to 99 N N
04 [ for answering machine ] CNG min ON 30 to 50 Y Y
05 [ for answering machine ] CNG max ON 50 to 70 Y Y
06 1 to 25 Y Y
07 1 to 9 Y Y
08 20 to 99 Y Y

705
 Print Head and Ink Tank Diagnosis
Purpose:

problem according to the procedures given below, then replace the print head or ink tanks when necessary.
Ink tanks are not reusable once they are removed from the print head.

Tools required:
Tool A (the print head with the ink tanks installed):

Tool A should not have any errors, though it is OK if Tool A cannot produce any printouts.
For MB5000 series, MB5100 series,
For MB2000 series, MB2100 series,
MB5300 series, MB5400 series,
MB2300 series, MB2700 series
iB4000 series, iB4100 series

Tool B (empty ink tanks):

For MB5000 series, MB5100 series,

For MB2000 series, MB2100 series,
MB5300 series, MB5400 series,
MB2300 series, MB2700 series
iB4000 series, iB4100 series

706
707
708
709
710
711
 Cleaning
Cleaning

Approx.
Where to clean Detail How
Platen glass, Document
Scanning area 1 min.
pressure sheet
Platen protrusions 3 min.
Inside the printer
1 min.
rollers
Pad 1 min.
Exterior Exterior (overall) 2 min.
1 min.
Or, wipe with a piece of wet cloth.

712
2. Service Tool, Auto tab*
3. Check for missing parts

5. External and internal appearance check

- Print result
- Strange sound
- Amount of ink purged (when a user said that ink was consumed too early)

713
 Check item How to check Criteria

LCD Check display. The LCD must turn on properly.

Service Tool, Auto tab:

Check item How to check Criteria

Feed paper from all the paper sources. The following must not occur during pick-up of
paper:
- No paper feeding

- Paper jam
Feed paper from all the paper sources. The following must not occur during feeding and

- Paper corner creasing

- Paper jam
Feed paper from all the paper sources. The following must not occur:
- Slip of gears

Paper Output Tray

closed.
(Not applicable to this
printer)
Feed paper from the ADF. The following must not occur:
(MB series)

- No paper feeding
- Paper feeding at an angle

Check item How to check Criteria

Y Y Y
Copy Y Y N
Copy from the ADF Y Y N
Use the loop-back tool. N Y Y
each test of the Service Tool.
Y Y Y
Use a desired memory card.
N N N
(Not applicable to this printer)
Use a desired USB memory. Y Y N
Print from a USB-connected PC. Y Y Y
performed properly.
Y: Applicable
N: Not applicable

714
- Service Test Print check:
Check item How to check Criteria
Dot mis-alignment, Check the printed There should be no remarkable dot
(Area 1).
Color mixture Check the printed There should be no color mixture.
(Area 1).
Line accuracy Check the printed There should be no remarkable dot
(Area 2).
Paper smearing Check the printed . There should be no smearing.

Check item How to check Criteria

Amount of ink absorbed in The ink absorber counter values must be lower
the ink absorber printed (Area 3).

For details, see

printed (Area 3). Board is replaced).

printed S (Area 3). ink absorber counter value must be reset.

- Copy quality check (applicable to MB series):

Check item How to check Criteria
Copy quality Check the copy of a desired chart. The following must not occur:
- Streaks

- Black spots
- Blurred copy

- Quality check of copy from the ADF (applicable to MB series):

Check item How to check Criteria
Quality of a copy from the Check the copy of a desired chart. The following must not occur:
ADF - Streaks

- Black spots
- Blurred copy

Check for missing parts:

Check item How to check Criteria
Missing parts Check if there is any part missing. - All the parts must be assembled without fail.

Check item How to check Criteria

mode.
(Not applicable to this
printer)
The carriage must be locked in the capping
mode.
The scanner carriage must be locked in the
(MB series) mode.

715
 External and internal appearance check:
Check item How to check Criteria
Visually check the printer. The following must not occur:
warpage, or unevenness of - Incomplete assembling of covers
covers - Wires or cables caught between covers
Smearing with ink or Visually check the printer. There must be no smearing with ink or grease.
grease

Print result:
Check item How to check Criteria
The print result must be improved when
carriage movement or line where the user trouble occurred in the compared with the one reported by the user.
feeding, or at the trailing
edge of paper paper, etc.) as the users’.
Roller marks or scratches There must be no marks or scratches of rollers.
where the user trouble occurred in the

paper, etc.) as the users’.

Strange sound:
Check item How to check Criteria
Strange sound The following must not occur:
reported a strange sound was heard. - Slip of gears

Amount of ink purged:

Check item How to check Criteria
Amount of ink purged Perform Cleaning in the Service Tool and
measure the amount of ink purged.

716
 To maintain a proper replacement frequency and avoid possible accidents such as ink leakage during returning
a printer to its owner, perform the following and replace the ink absorber even before ink absorber becomes
full.

but also the ink absorber life (remaining life of the absorber).

Yes (80% or more) -> Replace the ink absorber.

No (less than 80%) -> Proceed to Step 2.

No (less than 24 months) -> Replace the ink absorber.

Yes (24 months or more) -> No need to replace the ink absorber.

Ink absorber
counter value
Ink absorber life

717
 Service Test Print Sample
Check the areas in blue frames.

718
Dot Mis-alignment Sample:

719
720
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721
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722
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4
Chapter 3 Chapter 4