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SERVICE MANUAL
Level 1&2

RH-86/87 RM-291

Transceiver characteristics:

• Band: Dual-band phone for GSM

• RH-86/RM-291: 900/1800MHz
• RH-87: 850/1900MHz
• Display: High resolution color display with up to
65,536 colors (128 x 128 Pixels)
• Connector: Easy Flash connector

Transceiver with BL-5c Li-Ion battery pack

Talk time Standby Note

Depends on
Up to 5h Up to 12,5days network
parameters

Environmental characteristics:

• Lead-free soldered

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.
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TABLE OF CONTENT
Page
1. INTRODUCTION ...........................................................................................................................................................3

2. GENERAL REPAIR INFORMATION...............................................................................................................................4

3. PATHFINDER FOR WORKSHOP STAFF........................................................................................................................5

4. EXPLODED VIEW AND COMPONENT DISPOSAL.........................................................................................................6

5. SPARE PARTS OVERVIEW............................................................................................................................................7

6. GENERAL RECYCLING RECOMMENDATION .................................................................................................................8

7. LEVEL 2 SOLDER COMPONENTS ..................................................................................................................................9

8. SPARE PARTS LIST.................................................................................................................................................... 10

9. SERVICE TOOLS ......................................................................................................................................................... 11

10. SW-UPDATE .......................................................................................................................................................... 13

11. DISASSEMBLY INSTRUCTIONS............................................................................................................................. 14

12. LEGEND FOR QUICK TROUBLE SHOOTER ............................................................................................................ 17

13. QUICK TROUBLE SHOOTER PART 1..................................................................................................................... 18

14. QUICK TROUBLE SHOOTER PART 2..................................................................................................................... 19

15. BATTERY TEST ...................................................................................................................................................... 20

CHANGE HISTORY

Status Version No. Date Comments

Draft 0.1 11.Apr.2006 Initial draft
Approved 1.0 24.Mai.2006 Approval
Approved 2.0 30.Jan.2007 2626 added; Exploded view/Spare Parts overview updated;
General Recycling recommendation/ Level 2 solder
Components added

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.
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1. INTRODUCTION

The purpose of this document is to help NOKIA service levels 1 and 2 workshop technicians to carry out service to
NOKIA products. This Service Manual is to be used only by authorized NOKIA service suppliers, and the content of it
is confidential. Please note that NOKIA provides also other guidance documents (e.g. Service Bulletins) for service
suppliers, follow these regularly and comply with the given instructions.

While every endeavor has been made to ensure the accuracy of this document, some errors may exist.
If you find any errors or if you have further suggestions, please notify NOKIA using the address below:
mailto:[email protected]

Please keep in mind also that this documentation is continuously being updated and modified, so watch always
out for the newest version.

Warnings and Cautions

Please refer to the phone’s user guide for instructions relating to operation, care and maintenance including
important safety information. Note also the following:

Warnings:
1. CARE MUST BE TAKEN ON INSTALLATION IN VEHICLES FITTED WITH ELECTRONIC ENGINE
MANAGEMENT SYSTEMS AND ANTI–SKID BRAKING SYSTEMS. UNDER CERTAIN FAULT CONDITIONS, EMITTED RF
ENERGY CAN AFFECT THEIR OPERATION. IF NECESSARY, CONSULT THE VEHICLE DEALER/MANUFACTURER TO
DETERMINE THE IMMUNITY OF VEHICLE ELECTRONIC SYSTEMS TO RF ENERGY.
2. THE HANDPORTABLE TELEPHONE MUST NOT BE OPERATED IN AREAS LIKELY TO CONTAIN
POTENTIALLY EXPLOSIVE ATMOSPHERES EG PETROL STATIONS (SERVICE STATIONS), BLASTING AREAS ETC.
3. OPERATION OF ANY RADIO TRANSMITTING EQUIPMENT, INCLUDING CELLULAR TELEPHONES, MAY INTERFERE
WITH THE FUNCTIONALITY OF INADEQUATELY PROTECTED MEDICAL DEVICES. CONSULT A PHYSICIAN OR THE
MANUFACTURER OF THE MEDICAL DEVICE IF YOU HAVE ANY QUESTIONS. OTHER ELECTRONIC EQUIPMENT MAY
ALSO BE SUBJECT TO INTERFERENCE.

Cautions:
1. Servicing and alignment must be undertaken by qualified personnel only.
2. Ensure all work is carried out at an anti–static workstation and that an anti–static wrist strap is worn.
3. Use only approved components as specified in the parts list.
4. Ensure all components, modules screws and insulators are correctly re–fitted after servicing and alignment.
5. Ensure all cables and wires are repositioned correctly.

Electrostatic discharge can easily damage the sensitive components of electronic products.
Therefore every Service Supplier has to take care of all precautions, which are mentioned in
the service level related “Service Partner Requirements”, available on NOKIA Online. Also see
ESD Protection Requirements in this Service Manual.

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2. GENERAL REPAIR INFORMATION

In this section the technician will get some general hints how to carry out repairs:

o To familiarize oneself with NOKIA product read the tutorials or user guide on www.nokia.com -->Support-->
Phones, by selecting the Phone Model.
o Before starting the repair you must take care of ESD precautions like being in your ESD Protected Area and
connecting your wristband.
o Use gloves to avoid corrosion and fingerprints.
o Protect windows and displays with a film to avoid dust and scratches.
o When cleaning the LCD Module any lint-free cloth can be used (e.g. Micro-Fibre cloth).
o When cleaning the pads you have to use a soft cloth/ESD brush and Isopropanol. It is not allowed to use a
glass fiber pencil because it scratches the surface and will lead later on to corrosion.
o Mechanical parts (except shielding lids and bent parts), which didn’t repair the failure, can be reused, if they
are not soldered.
o When removing the shielding lids make sure to replace them with new ones, otherwise the high-frequency
leakage can have an influence on the device.
o Always use original NOKIA spare parts.
o Check the soldering joints of the parts, which are concerned regarding the indicated error (e.g. soldered
connectors or switches) and resolder them if necessary (Level 2 only).
o Remove redundant soldering flux after repair.
o Meet the torque requirements when assembling the unit (see also the document “torques for transceiver
assembly” on NOKIA Online).
o Always use your own equipment for testing where you are sure that it works. E.g. if the customer complains
about charger function, please test the phone with your own charger to be sure if phone or charger causes the
malfunction.
o A SIM card is needed for all GoNoGo tests.
o When doing the fault log entries, always note the Item code, which caused the malfunction. Also, fill in the
appropriate part code from the assembly, if needed.
o Please be aware that some malfunctions could be software related and solved by an update.

o There are several documents available on NOL, which have to be followed:

o First, take care for the latest content pages of Service Bulletins, which are always available for each folder on
NOKIA Online. This is also important to recognize, if existing documents have become invalid.

o The service level indicator at the bottom of each document tells the appropriate destination.

Example:
Downloads > Support Library >

1. Instructions
2. General Service Bulletins
3. Product related documents
4. Spare Part Service Bulletins
5. Service Tools Service Bulletins
6. Common Software Service Bulletins
etc,…

Please also check NOKIA Online (NOL) for latest news and files on a regular basis.

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.
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3. PATHFINDER FOR WORKSHOP STAFF

In addition to the information in this Service Manual, there are several instructions and information, which have to
be followed. Main documentation database is NOKIA Online with the purpose of serving different multimedia
content, like video clips or interactive tutorials.

It is mandatory to watch for newest technical and organizational information on a daily basis to be updated as
required (see “Latest files in Support Library”). Every new information has to be processed and implemented as
soon as possible.
When logged into NOL you can also find needed information in different folder like:

Support Library
Phones
Service Manuals
Service Bulletins
Software
Repair Information

Level 1&2 e-learning (former NOKIA CarePoint) on NOKIA Online

Former NOKIA CarePoint • Online Troubleshooting

can be found on
content, such as • Product information
NOKIA Online
• Videos – Disassembly/Assembly
NOKIA Online

Care Services

Training

Phone Models

Level 1&2 e-learning courses offer a quick overview of the NOKIA phone and support for how to repair and use
the phone:
Overview & Guides Disassembly & Assembly Troubleshooting
Basic information about the Instructions how to disassemble Step-by-step instructions on how to
phone, features and technologies and assemble the phone locate and repair the most common
problems with the phone

To reduce the server traffic it is recommended to download newest version of huge files like videos, Phoenix
packages or Service Manuals only once and distribute it internally for further use.
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4. EXPLODED VIEW AND COMPONENT DISPOSAL

Recommendation for the ecologically friendly disposal of components. Colorized components show the different
categories. See corresponding ITEM/CIRCUIT REF in the Spare Parts Service Bulletins on NOL.

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5. SPARE PARTS OVERVIEW

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6. GENERAL RECYCLING RECOMMENDATION

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7. LEVEL 2 SOLDER COMPONENTS

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8. SPARE PARTS LIST

Please exchange this page (placeholder) with latest corresponding Service

Bulletins (spare parts, SWAP units and service tools) from NOL!

This will ensure, that you are using up-to-date order codes only.

Therefore Service Bulletins have to be checked from NOL on daily basis.

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9. SERVICE TOOLS

FLS-4S incl. ACF-8, Driver and User Guide

Dongle and flash device incorporated into one package,
developed specifically for POS use.

ACF-8
Universal Power Supply is used to power FLS-4S.

Internal Battery BL-5C

Inserted under the back cover, this Li-Ion 900 mAh battery
provides power in a lightweight package.

Travel Charger ACP-12

Small and lightweight charger for fast charging of your phone
battery.

Headset HS-7
Comfortable handsfree operation with a remote control button
for answering and ending calls makes this headset convenient
and easy-to-use.

XCS-1
Service Cable is used to connect FLS-4S to SF-10 .

SF-10
POS Flash Adapter is used in POS (Point of Sales) environment for
software updating. It provides controlled supply voltage and
necessary connections between the phone and the Flash Device.
It substitutes for the phone’s standard battery during the
software update.

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Test Pins
for Flash Adapter SF-10

RJ-79
Soldering Jig

Lead-free Solder Wire

Mandatory for lead-free products (Level 2 only).

0772040 NMP Standard Toolkit

ƒ NOKIA opening tool SRT-6 NOKIA No. 0770431

ƒ Tonichi torque driver NOKIA No. 6901525
ƒ Hoya micro fibre cloth MX304
ƒ Dastex gloves S, M, XL
ƒ Artilux goggles AH166
ƒ Wera bit T5 867/4TX 5x50
ƒ Wera 867/4 6IP; 50mm (Torx 6 PLUS®)
ƒ Wera bit T6 867/4TX 6x50
ƒ Wera 867/1 5IP; 25mm (Torx 5 PLUS®)
ƒ Wera bit T6 PLUS® 867/4TX 6IP
ƒ Facom side cutter 416E
ƒ Facom T5 driver SP.14032
ƒ Facom T6 driver SP.14033
ƒ Facom slot screwdriver AEF. 2x35.E
ƒ Wetec tweezers 7abb SA-ESD
ƒ Wetec tweezers 22 SA-ESD
ƒ Wetec tweezers 13 SA-SMD ESD
ƒ Wetec tweezers PSF SA-ESD
ƒ Wetec ESD brush E1211
ƒ Kaiser Fototechnik airbrush 6315
ƒ Wetec dental tool DEM83266/0
ƒ RS Components Scissors 323-5732

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.
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10.SW-UPDATE
Flash Concept – (Point of Sales)

To use FLS-4S Flash Dongle you have to follow the user guide inside the sales package. Please check always for the
latest version of flash software, which is available on NOKIA Online.

POS Flash Concept

Easy Flash Concept

It is very important to follow this insertion and removal procedure, otherwise the contact pins of Flash Adapter
will be damaged (only for POS Flash Concept).

Insert the Flash Adapter SF-10 like a battery, start at the Now, push down the bottom side of the phone, do not
Battery Connector side. use too much force.

When removing the phone, always start from the bottom Now, take the unit away.
side of the unit.

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.
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11.DISASSEMBLY INSTRUCTIONS

1.) Needed tools for disassembly and assembly. 2.) Protect the window with a film.

3.) Remove the B-Cover. 4.) Use the SRT-6 to unlock the A-Cover on both sides.

5.) Remove the A-Cover. Always start on the top side 6.) Remove the Keymat and protect the inner side of
of the device when re-assembling the A-Cover. the window with a film.

7.) Unscrew the six, Torx Plus® size 6 screws in the 8.) Lift the LCD Shielding while pressing on the LCD
shown order. For assembly, use the reverse order and Module with a clean cloth carefully.
a Torx Plus® size 6 driver with a torque setting of
24Ncm.

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9.) Remove the LCD Shielding. 10.) Remove the Acoustic Channel.

11.) Protect the LCD Module with a film. 12.) Take care to the surrounding components when
opening the LCD connector.

13.) Use the SRT-6 to open the LCD connector in the 14.) Remove the LCD Module.
order shown. Take care to the flex foil of the LCD
Module.

15.) Remove the Light Guide Assy. 16.) Lift the Engine Module a bit with the SRT-6 and
remove it from the D-Cover Assy.

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17.) The Antenna IHF Assy drops out when turning 18.) Press out the Easy Flash Connector by using the
the D-Cover Assy. DC-plug.

19.) Remove the Microphone with the slotted

screwdriver.

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12.LEGEND FOR QUICK TROUBLE SHOOTER

This legend is valid for all parts of the Quick Trouble Shooter

Follow the steps until the problem is solved. If this doesn’t help, you are not authorized to go forward.

Only marked components ( e.g. I002 ) can be changed.

The start point of repair activities regarding the appeared fault symptoms.

Follow the arrows step by step

Pads or contacts: Check optical and mechanical condition particularly regarding

to corrosion. Clean if necessary.

Measure component for electrical functionality and change, if needed.

(Level 2 only)

Pads or contacts: Check optical and mechanical condition particularly regarding

to corrosion. Clean with ESD brush only, if necessary.

No more actions possible send product to the appropriate service supplier with
higher service level.

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13.QUICK TROUBLE SHOOTER PART 1

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14.QUICK TROUBLE SHOOTER PART 2

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15.BATTERY TEST

A battery tester lets you test the capacity of NOKIA batteries.

Please refer to the actual information on NOKIA Online.

http://www.astratec.co.uk/ http://www.cadex.com/

Service Manual 2610/2626 Level 1&2 Copyright © 2005-2007 NOKIA Corporation. All rights reserved.