Mohd Hanif
Kalina, Santacruz East, Mumbai
Mobile: 9137517084 / 8652723482
[email protected] OBJECTIVE:
I am a science graduate with more than 6yrs of experience into customer
service, banking sales and relationship management.
I want to succeed in an environment of growth and excellence to meet personal
and organizational goals. I want a highly rewarding career where I can use my
skills and knowledge for organizational and personal growth.
Highly passionate about wining in any situation and has a go getter attitude.
Educational Qualification:
Name of Institute Year of Passing Qualification
S.I.E.S College of Arts, Science & Commerce May’2017 B.Sc. IT
Maharashtra Board Mar’2014 H.S.C
Maharashtra Board Mar’2012 S.S.C
PROFESSIONAL QUALIFICATIONS AND AFFILIATIONS
IRDA certified agent for Life and General Insurance.
CAREER HIGHLIGHTS
HDFC Bank Ltd – MUMBAI
Manager – Sales June’24 to
till date
• Developing and executing plans for business development.
• Taking care of Service Quality & Customer Satisfaction.
• Barging of calls made by the RMs daily followed by giving feedback & review if the feedback has
been implemented & there is improvement.
• Aid the PB in their problem areas like narrative preparations & implementations, objection
handling, product features, pitching etc. Apart, handle or address the queries of the PBs, also
handle the calls escalated.
• Handling the client’s queries of the team members & customer escalations received by following
up & reverting to the customers.
• Involving & keeping team engaged. Motivating the team by guiding & doing motivational
activities. Apart, controlling the attrition in the team.
• Ensuring 100% Digital activation of all VRMs across products. Managing other basic
hygiene & campaigns NPS, EBT, Talk time, Base Coverage etc. Revenue generation
through cross sell of business banking and wealth products like Investments (MF),
Insurance, Liabilities & Retail Assets.
• Increase product penetration and exit barriers, by cross- selling a greater number of
products per client.
• Ensuring no de-growth in terms delivery of all core revenue products.
• Track daily, weekly & monthly productivity of VRM. Also launch internal contest and drive
to overachieve basic SOP of VRM.
• Ensuring timely training is conducted for VRM to enhance customer experience and
better conversion from VRM.
Deputy Manager – Sales Jan’21 till
May’24
• Managing teams of Virtual Relationship manger (VRM) catering to west zone location
Mumbai
• Handling team of 15 RM’s.
• Drive the team for defined income & business target set.
• Building effective relationship with the customers and managing the Portfolios so as to generate
the revenue/income.
• Drive & guide the team for revenue/income generation. Monitor the revenue generated regularly.
• Guiding / Motivating to achieve monthly target & pushing them to generate more revenue
• Providing new ideas to drive daily DRR.
• Daily one-on-one meeting with each team member, understanding their difficulties & helping
them to push their limits.
• Handling / Retaining / Maintaining Classic Virtual Portfolio.
• Developing & Executing plans for HNI Customers for Business Development.
• Facilitating target conversions.
• Interactions and meeting with HNW customers to enhance business relationship, Care & Servicing
their needs & Queries/Complaints.
• Corporate meetings for building strong relationship & generating revenue.
HDFC Bank Ltd (Third party payroll of HDB Financial Services Ltd) – MUMBAI
Oct’2017 to Dec’2020
Relationship
Manager -
• Generated revenue through Personal Loans & Business Loans
• Demonstrated understanding of customer financial status and credit reports to effectively
assist with suitable loan options
• Regularly communicated with potential clients to offer the best package for credit
improvement plans and loans
• Successfully collected NPA accounts through cold calling efforts
• Trained new team members on product knowledge and processes
• Conducted client meetings and presentations to promote the product and loan offerings
• Generated leads for CASA and insurance through outbound calling
• Achieved sales targets through outbound calls and provided excellent after-sales support.
Achievements:
Awards:
• Employee of the year (Financial Year 2018-19) – 1st Position Pan India for achieving “Highest Value Contribution”.
• Employee of the year (Financial Year 2019-20) – 2nd Position Pan India for achieving “Highest Volume Contribution”.
• Team Manager (TM) of the month (Financial Year 2022-23) – 1st Position in Branch for contributing “Highest Value
Contribution”.
• Qualified for 5 Domestic Life Insurance contest by achieving Life Insurance targets and travelled to places like
Kovalam, Udaipur, Coorg, Goa (twice) on bank expense
Leadershi
p:
• Nominated as Key Relationship Manager (KRM Project – Pan India) -- Dec’2020 Promotion:
• Promoted as Team Leader – Sales & Operations (Jan – 2021)
• Promoted as Senior Team Leader – Sales & Operations (Jan – 2022)
Achievements:
Awards: Employee of the year – 1st Position for achieving “Highest Volume Contribution”
2019.
Leadership: Promoted as Sr. Team Manager (Deputy Manager)
Soft-Skills
Strong Communication skills
Strong Interpersonal Skills
Good Presentation Skills
E-mail Etiquettes
Technical Purview
Application : Knowledge of Microsoft office, Outlook, word, Excel, Internet.
Personal Details
Name : Mohd Hanif
DOB : 20th July 1996
Nationality : Indian
Language Known : English, Hindi & Marathi
Hobbies : Travelling, Exploring New Cities, Cricket, Snooker, Carrom
I hereby declare that all the information provided by me in this application is factual and
correct to the best of my knowledge and belief.
PLACE: - Mumbai
Your Sincerely
Mohd
Hanif
