Technical service
solutions and
innovations
Cairo, November 17th 2013
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Agenda
► Tetra Navigato
► Our Service Offering
► Customized Service Solutions
► Solution Models
► Start-up Solutions
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Tetra Navigato
Customized service solutions
Operational
cost guarantee Automation services
Guaranteed Environmental services
performance Solution models Product families Improvement services
Asset care
Installation services
Maintenance services
Start-up solution
Parts and logistics services
Remote services
Training services
Quality management services
Our Service Offering
How can we add value to your operations?
Professional
maintenance People and
management capabilities
Maintenance Performance
recommendations management
Technology and tools Professional logistic
services
Parts management
Our service offering
Service products form a customized service solution
► We meet your unique needs by providing
customized service solutions composed of
individual service products.
► The solution is packaged and delivered
through a service contract.
Service portofolio Service solution Service contract
Tetra Navigato
Solution Models
Security Level
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Asset Care
Solution Model
Benefits:
► Provide customers with a stable and
predictable maintenance cost
► Convenience – Tetra Pak manage services
work and spare parts supply
► Improved productivity and performance
Asset Care
Solution Components
Spare Parts Maintenance
Supply: Execution through
optimised Reliability Centred
Spare Maintenance
planning and Parts
spare parts stock Methodology
management TPMS On-Line
Maintenance
Infrastructure:
Execution
Installation of
▶TPMS-Online
▶Performance Competence:
Infrastructure Competence
Monitoring Securing
maintenance
competence staff
and identifying
future training
needs
Guaranteed Performance
Solution Model
Benefits:
► Secure stable and reliable operation
► Reduce losses due to non-performance
► Meet production targets and factory KPIs
► Guaranteeing performance with a financial
compensation if the target is not met
Operational Cost Guarantee (OCG)
Solution Model
Benefits:
► Provide customers with a stable,
verified, controllable and predictable
operational cost
► Reduce uncertainty by guaranteeing
our commitment
► Deliver a measurable reduction of
customer operational cost over time
Operational Cost Guarantee (OCG)
Solution Components
Long-term service solution including delivery of
products & services to secure that:
Equipment is kept under optimum condition
► Asset Management
OCG − Maintenance management & execution
− Supply of spare parts
− Online communication Infrastructure, performance monitoring
systems
Filling Area is operated in an optimum way
► Continuous Improvement Tools & Methods
− Ownership of equipment operation
− Sustain & Incrementally improve
− Loss-reduction methods and tool
OCG - Continuous Improvement
Solution Components
Autonomous
maintenance
(AM)
Drives ownership of asset
performance and asset care
DMS
Daily
management
Daily
system
Management
(DMS)
System DMS module drives behavioural
change and thereby sustainability
Focused
improvement 5S
(FI)
FI module drives focus on 5 S module drives basic
key issues and quick wins Continuous discipline and workplace
improvement organization
(CI)
Start-up solutions
How can it help you?
Internal
AFA/2012-04-17 / 13
What Do Customers Optimally Want from
Our Systems After a CE Purchase?
On-time
On-time Professional production Reliable
equipment installation start to output over
delivery work agreed time
targets
Internal
AFA/2012-04-17 / 14
Risk of Non-Performance – the ‘Drop’
Production losses
&
Lost sales opportunity
Target level
Performance
Installation Learning Maintaining Improving TimeInternal
AFA/2012-04-17 / 15
Why does the ‘Drop’ happen?
Due to lack of:
Trained Production Management
Trained Maintenance & Operational staff
Quality Assurance & Control system designed for Aseptic
packaging
QA/QC staff trained for aseptic packaging
System for measuring machine performance
System for measuring aseptic performance
Optimized spare parts store and stock management
system
Quick equipment issue resolution
Internal
AFA/2012-04-17 / 16
How to avoid the ‘Drop’ ?
Getting it right from the beginning, and continuing beyond
Certified Customised Service Solutions
Performance Commit to sustain and improve performance during customer
Commit to reach operations
performance during
vertical start-up
Operational
cost guarantee
Start-up Guaranteed
performance
Asset Care Target level
Performance
Installation Learning Maintaining Improving Time Internal
AFA/2012-04-17 / 17
Thank you!
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