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1. When the information is arranged from the smallest to the largest number it is called as _________.

- a) Sequential arrangement

- b) Descending order

- c) Ascending order (Correct Option)

- d) Chronological

2. A letter of authorization is included in _________ of a report.

- a) Supplementary parts

- b) Introductory parts (Correct Option)

- c) Ending parts

- d) Prefatory parts

3. What is the first step in using the indirect plan?

- a) Reasons supporting the negative decision

- b) A helpful, friendly, and positive close

- c) Put the audience in an accepting mood (Correct Option)

- d) All of the above

4. They saw a parking space _____________________ two cars and drove _______________ it.

- a) Up to/ out of

- b) Between/ into (Correct Option)

- c) By/on

- d) Over/into
5. Decimal system is a way of ____________.

- a) listing the items

- b) deciding the conflict

- c) writing numbers (Correct Option)

- d) guiding the audience

6. In a business message, the words freedom, prestige, compassion, free, and comfort evoke _____
feelings.

- a) negative

- b) positive (Correct Option)

- c) biased

- d) neutral

7. Prefatory parts, body of report, and supplementary parts are part of _____ report.

- a) none of the above

- b) informal

- c) formal (Correct Option)

- d) both 1 & 2

8. A message organized by using the direct plan starts with a buffer statement.

- True

- False (Correct Option)

9. Which of the following parts of a report includes letters of transmittal and authorization?

- a) Body

- b) Prefatory (Correct Option)

- c) Terminal

- d) Supplementary
10. A buffer is the last step while writing an indirect plan.

- True

- False (Correct Option)

1. What is the first step in using the indirect plan?

- A. Put the audience in an accepting mood

- B. A helpful, friendly, and positive close

- C. Reasons supporting the negative decision

- D. All of the above

- Correct Answer: A. Put the audience in an accepting mood

2. A letter of authorization is included in _________ of a report.

- A. Introductory parts

- B. Supplementary parts

- C. Prefatory parts

- D. Ending parts

- Correct Answer: C. Prefatory parts

3. Always construct a message which addresses the __________ needs of the customer.

- A. fair

- B. partial

- C. momentary

- D. overall

- Correct Answer: D. overall

4. In persuasive messages, 'Emotional Appeals' call on human _______; however, such an appeal must
be subtle.

- A. logic
 - B. feelings

- C. intellect

- D. mind

- Correct Answer: B. feelings

5. Which of the following transitional markers shows 'additional details'?

- A. Therefore

- B. Because

- C. Furthermore

- D. Thus

- Correct Answer: C. Furthermore

6. Which of the following parameters defines demographics of consumers?

- A. Lifestyle

- B. Personality

- C. Attitude

- D. Income

- Correct Answer: D. Income

7. Reports are considered to be __________ in the workplace and, thus, they need to be precise,
accurate and difficult to misinterpret.

- A. legal documents

- B. private documents

- C. public documents

- D. secret documents

- Correct Answer: C. public documents

8. _________ system contains letters, numbers, punctuation marks, and mathematical as well as other
conventional symbols.
 - A. Alphanumeric

- B. All of the above

- C. Decimal

- D. Place-value

- Correct Answer: A. Alphanumeric

9. Complete the following sentence with the correct punctuation mark:

"What time did you go to the movie last night ________?"

- A. Apostrophe

- B. Exclamation mark

- C. Question mark

- D. Full stop

- Correct Answer: C. Question mark

10. The persuasive message influences the audience by informing them and growing their understanding
– the audience is free to choose.

- A. bad news

- B. all of the above

- C. good news

- D. persuasive

- Correct Answer: D. persuasive

1. Which of the following phrases is likely to offend and should be avoided?

Options:

- You are welcome to…

- None of the above

- We appreciate…

- We must deny…

Correct Answer: We must deny…

Options:

- Title fly

- Preface

- Title page

- Table of contents

Correct Answer: Title fly

3. Documentary evidence and historical records are sources of _________.

Options:

- Secondary data

- Public data

- Confidential data

- Primary data

Correct Answer: Primary data

4. What should be kept in mind while writing persuasive messages?

Options:

- Needs and appeals

- Emotions and logic

- Credibility and semantics

- All of the above

Correct Answer: All of the above

5. Which of the following sections suggests a plan of action based on findings and conclusions?

Options:

- Methodology

- Analysis
 - Conclusion(s)

- Recommendations

Correct Answer: Recommendations

6. Terminal section of the body of the report may comprise of _____________.

Options:

- Recommendations

- All of the above

- Conclusions

- Summary

Correct Answer: All of the above

7. _______________ is used at the end of a sentence or remark to express strong emotion.

Options:

- A semi-colon

- An exclamation mark

- A quotation mark

- A question mark

Correct Answer: An exclamation mark

8. Which of the following steps are involved in planning a sales letter?

Options:

- Determine the main idea

- Define the audience

- Choose the approach and format

- All of the above

Correct Answer: All of the above

9. Choose the best option:

Options:

- no choice

- a free choice

- easy access

- difficult options

Correct Answer: a free choice

10. Which of the following is often used to display the result of an experiment, investigation, or inquiry?

Options:

- Reports

- All of the given

- E-mails

- Applications

Correct Answer: Reports

1. Personality is a parameter which can define demographics of a population.

- True

- False

- Correct Option: False

2. A formal survey is a way of finding out what a cross-section of people think about something.

- True

- False

- Correct Option: True

3. The _________ message influences the audience by informing them and growing their understanding
– the audience is free to choose.

- persuasive
 - bad news

- good news

- All of the above

- Correct Option: All of the above

4. Mark as TRUE or FALSE.

List of items mentioned in the index follows alphabetical order.

- True

- False

- Correct Option: True

5. The revision process for long reports is the same as for short messages.

- Correct Option: False

6. Conclusion of the investigation should be unbiased and free of personal likes and dislikes.

- Correct Option: True

7. They saw a parking space _____________________ two cars and drove _______________ it.

- Over/into

- Up to/ out of

- By/on

- Between/ into

- Correct Option: They saw a parking space between two cars and drove into it.

8. Which of the following sections suggests a plan of action based on findings and conclusions?

- Recommendations

- Introduction

- Summary

- None of the above

9. The first step in planning a report is to prepare a work plan. limit the scope of the study. outline the
issues for investigation. define the problem.

- Correct Option: Define the problem.

10. Which of the following presents the main idea before the supporting data?

- Direct plan

- Business plan

- Strategic plan

- Indirect plan

- Correct Option: Direct plan

1. The goals of a document are specifically summarized in the _________.

- reference section

- purpose statement

- ending paragraph

- closing lines

- Correct Option: closing lines

2. In bad news messages, the _____________ is of crucial importance.

- receiver

- tone

- length

- sender

- Correct Option: receiver

3. Which of the following offers information without analysis or recommendations?

- Analytical reports
 - Informational reports

- None of the given

- Proposals

- Correct Option: Informational reports

4. Which of the following is the best tool for collecting primary data?

- Surveys

- Newspapers

- Journals

- Periodicals

- Correct Option: Surveys

5. The _________ message influences the audience by informing them and growing their understanding
– the audience is free to choose.

- bad news

- all of the above

- persuasive

- good news

- Correct Option: good news

6. The reader of a/ an ---------- may use this report to solve an organizational, social or a personal
problem.

- business report

- general report

- technical report

- academic report

- Correct Option: general report

7. Which of the following is the first and the most essential step in writing bad news messages?
 - Emphasizing the positive aspects

- Giving reasons for the bad news

- Buffer

- Deemphasizing the bad news

- Correct Option: Buffer

8. What is the last step in planning a report?

- Preparing a work plan

- Interpreting your investigation and research

- Conducting research

- Defining the outline and purpose

- Correct Option: Preparing a work plan

9. Choose the correct transitional marker for the following sentence:

Mariyam comfortably speaks English and Urdu. ________, she is an expert in Chinese.

- Since

- Besides

- Because

- Consequently

- Correct Option: Besides

10. ___________ are considered binding contracts, so one should avoid implying offers or promises that
can’t be delivered.

- Sales letters

- Job applications letters

- Claim letters

- Acceptance letters

- Correct Option: Sales letters

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