Training Plan for Unarmed Security Guards

Target Audience: Inexperienced Security Guards

Training Duration: 40 hours

Training Objectives:

 Equip guards with the knowledge and skills to perform their duties effectively and
professionally.
 Ensure guards understand their roles and responsibilities within the legal framework.
 Develop competency in access control, patrolling techniques, observation, and reporting.
 Enhance communication and interpersonal skills for effective interaction.
 Build confidence in handling emergencies and responding appropriately.

Training Methodology:

 Interactive Sessions: Combine lectures, discussions, role-playing, and case studies to

engage trainees actively.
 Practical Exercises: Conduct hands-on training in access control procedures, patrolling
techniques, and emergency response drills.
 Site-Specific Training: Familiarize guards with the specific layout, procedures, and
potential risks of their assigned post.
 Assessment: Use written tests, practical demonstrations, and observation to evaluate
trainees' understanding and competency.

Training Materials:

 Training manual (covering all topics in detail)

 Handouts and visual aids
 Sample incident reports and logs
 First aid kit and emergency equipment
 Communication devices (e.g., radios, telephones)
 Site maps and floor plans

Trainer's Guide:

This guide provides a detailed breakdown of each training module, including learning objectives,
key concepts, activities, and assessment methods.

Module 1: Introduction to Security

 Learning Objectives:
o Understand the role and responsibilities of a security guard.
o Identify different types of security threats and vulnerabilities.
o Explain the importance of professionalism, ethics, and integrity.
  Key Concepts:
o Security guard duties and legal limitations
o Types of security posts and environments
o Professionalism, ethics, and code of conduct
o Observation and situational awareness
 Activities:
o Icebreaker and introductions
o Group discussion on security guard roles and responsibilities
o Case studies on ethical dilemmas
 Assessment:
o Short quiz on key concepts

Module 2: Access Control

 Learning Objectives:
o Implement access control procedures effectively.
o Identify different types of access control systems and technologies.
o Handle challenging situations with professionalism and tact.
 Key Concepts:
o Types of identification and authorization
o Access control points and procedures
o Visitor management and logging
o Handling unauthorized entry attempts
o Dealing with difficult individuals
 Activities:
o Practical exercises on checking IDs, verifying credentials, and operating access
control systems
o Role-playing scenarios involving challenging situations (e.g., aggressive
individuals, unauthorized entry attempts)
 Assessment:
o Practical demonstration of access control procedures
o Written test on access control policies and procedures

Module 3: Patrolling and Observation

 Learning Objectives:
o Conduct effective patrols to deter crime and identify security risks.
o Observe and report suspicious activities and incidents.
o Maintain situational awareness and respond appropriately to potential threats.
 Key Concepts:
o Patrolling techniques (foot patrols, vehicle patrols)
o Observation skills and techniques
o Recognizing suspicious behavior and indicators of potential threats
o Reporting procedures and incident documentation
 Activities:
o Practical exercises on patrolling techniques and observation skills
 o Site-specific training on patrol routes and potential hazards
o Case studies on identifying and reporting suspicious activities
 Assessment:
o Practical demonstration of patrolling techniques and observation skills
o Written test on reporting procedures and incident documentation

Module 4: Communication and Interpersonal Skills

 Learning Objectives:
o Communicate effectively with colleagues, supervisors, and the public.
o Use appropriate communication techniques in different situations.
o De-escalate conflicts and handle difficult interactions professionally.
 Key Concepts:
o Verbal and non-verbal communication
o Active listening and conflict resolution techniques
o Communicating with diverse audiences
o Professional telephone etiquette and radio communication
 Activities:
o Role-playing scenarios involving different communication challenges (e.g.,
dealing with angry individuals, providing directions, reporting incidents)
o Group discussions on effective communication strategies
 Assessment:
o Observation of communication skills during role-playing exercises
o Written test on communication principles and techniques

Module 5: Emergency Response

 Learning Objectives:
o Recognize and respond appropriately to different types of emergencies.
o Implement emergency procedures and protocols.
o Provide basic first aid and assist with evacuation procedures.
 Key Concepts:
o Types of emergencies (fire, medical, security threats)
o Emergency response plans and procedures
o Evacuation procedures and assembly points
o Basic first aid and CPR
o Communicating with emergency services
 Activities:
o Emergency response drills and simulations (fire drills, evacuation exercises,
active shooter scenarios)
o Practical training on using fire extinguishers and other emergency equipment
o First aid and CPR training
 Assessment:
o Participation in emergency response drills and simulations
o Written test on emergency procedures and protocols
Module 6: Legal and Ethical Considerations

 Learning Objectives:
o Understand the legal framework governing security guard activities.
o Identify and avoid actions that could lead to legal liability.
o Apply ethical principles and decision-making in challenging situations.
 Key Concepts:
o Use of force and self-defense
o Citizen's arrest and detention
o Privacy and confidentiality
o Reporting requirements and legal obligations
 Activities:
o Case studies on legal and ethical dilemmas faced by security guards
o Group discussions on legal limitations and responsibilities
 Assessment:
o Written test on legal and ethical considerations for security guards

Module 7: Report Writing

 Learning Objectives:
o Write clear, concise, and accurate incident reports.
o Document observations and actions taken during patrols and incidents.
o Understand the importance of proper documentation for legal and operational
purposes.
 Key Concepts:
o Elements of a good incident report (who, what, when, where, why, how)
o Objective vs. subjective reporting
o Using clear and concise language
o Maintaining confidentiality
 Activities:
o Review examples of well-written incident reports
o Practice writing incident reports based on scenarios
 Assessment:
o Evaluation of written incident reports for clarity, accuracy, and completeness

Module 8: Security Technology

 Learning Objectives:
o Understand the basic operation of common security technologies.
o Use security equipment effectively to enhance situational awareness and response.
o Troubleshoot basic technical issues and report malfunctions.
 Key Concepts:
o CCTV systems and monitoring
o Access control systems and technologies
o Alarm systems and response procedures
o Two-way radios and communication protocols
  Activities:
o Hands-on training on operating security equipment
o Site-specific training on security technology used at the assigned post
o Troubleshooting exercises and scenarios
 Assessment:
o Practical demonstration of operating security equipment
o Written test on basic security technology concepts

Throughout the training, emphasize:

 Professionalism: Maintain a professional appearance, demeanor, and attitude at all

times.
 Ethics: Adhere to a strict code of ethics and act with integrity.
 Situational Awareness: Be alert and aware of your surroundings, constantly assessing
potential risks.
 Communication: Communicate effectively with colleagues, supervisors, and the public.
 Teamwork: Work collaboratively with other security personnel and emergency
responders.