Damien R.

Victorsen
Local to NY- available for Day 1 onsite
CHANGE MANAGEMENT LEADER
Accomplished change management leader with a significant background in engaging stakeholders and employees in the change
journey to deliver sustained results for organizations. Firsthand experience in applying ProSci’s ADKAR model and Kotter’s 8-steps to
drive adoption of modern technologies, organizational structures and operating models, policies and effective practices. Proven
ability to develop and implement enterprise-wide and global change enablement strategies, aligned with organizational objectives. A
collaborative approach, working across functions to build stakeholder alignment around the need for change, and lead
multidisciplinary teams to develop holistic approaches to change implementation. ProSci certified, and award-winning expertise in
organizational behavior from the Australian National University.

AREAS OF EXPERTISE
Change Leadership | Strategy Alignment | Stakeholder Engagement & Management | Sponsor & Executive Coaching |
Enterprise-wide & Global Transformation | Change Impact Analysis | Technology Implementation and Adoption |
Internal & Employee Communications | Resistance Management | Cross-Functional Coordination |
Employee Training & Group Facilitation | Project and Program Management | Focus on Performance Metrics| ProSci Certified

PROFESSIONAL EXPERIENCE
New York Power Authority, White Plains, NY July 2024 – present
Senior Change Management Specialist | Strategic Operations
 Supports the Strategic Operations group to embed a world-class Strategic Asset Management culture into the New York
Power Authority’s culture.
 Focused support on Enterprise Program Management tool and process implementation by engaging with key stakeholders,
leading change activities and helping ensure that adoption is successful and sustainable.
 Designs and delivers fit-for-purpose change management plans, communications, and materials.
 Conducts change impact assessments, stakeholder interviews, workshops and more.
 Manages the calendar of project timelines, including interdependencies.
 Reports progress and flag issues and risks Identify and post learning resources and assist in the development and delivery of
training Provide other change support as needed.
 Quickly grasps change needs on large complex projects and topic areas.
 Project manages timelines and interdependences across multiple projects.
 Develops and applies change management measures and related analytic skills.
 Leads the change workstream, and creative coach to help project team members understand change management
requirements and solutions.

Block Inc., Remote USA May 2022 – January 2024

Project & Change Manager | Cash BizTech IT support team | FTE
Reduced time to resolve IT issues and improved employee satisfaction with IT support by establishing a dedicated IT support team for
the CashApp business:
 Gathered and analyzed user and stakeholder feedback to deliver an evidence-based business case to align senior leadership
around the need for changes in the IT support delivery model and the establishment of a dedicated team for the CashApp
business unit.
 Provided evaluated options to achieve the strategic objectives of improved IT support for the CashApp business unit.
 Established metrics, including reduced time to resolve and increased employee satisfaction scores, to enable evaluation of
the impact of the change and to drive continuous improvement.
 Coordinated across to teams to deliver a cross-functional work plan to establish a dedicated IT support team for the
CashApp business unit.
 Collaborated with and project-managed a multidisciplinary team to execute the cross-functional work plan, ensuring
deliverables met requirements and project timeframes were honored.
 Developed communications and facilitated employee training to equip leaders and employees with the awareness, desire,
knowledge, and abilities they needed to implement the new operating model.
 Established regular reviews of performance and activity metrics to reinforce the desired employee behaviors around IT
support.
Tools: Google Workspace (Docs, Sheets, Slides, Gmail), Slack, Asana, Jira, Contentful

Gilead Sciences, Remote USA October 2021 – March 2022

OCM Lead (Contractor) | IT Organizational Change Management Center of Excellence | Contractor
Improved stakeholder satisfaction in Gilead's IT OCM Center of Excellence:
  Gathered and analyzed stakeholder perceptions and feedback on the roles and responsibilities of change managers, project
managers, and product managers to identify points of confusion.
 Provided an analysis to compare the perceived role of the OCM Center and the desired (on paper) role to highlight
differences and build consensus around the need for clarity.
 Aligned stakeholder expectations by developing and sharing an operating model for the OCM Center, clarifying its operating
model and the role of change managers, relative to other roles.
 Reduced change saturation for the enterprise by collaborating with product teams across the IT portfolio by developing an IT
product release roadmap (collision map), which allowed the IT PMO to reschedule product releases to avoid periods of high
change intensity.
 Enriched product adoption by providing change management advisory and implementation support to product managers
for the Microsoft 365 suite, including producing change management plans, writing communications strategies, plans and
materials, and coordinating communications and training activities, and maintaining the team’s intranet content on
SharePoint.
Tools: Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams)

Twitter, Remote USA May 2021 – August 2021

Change & Program Manager | Mobile Device Strategy, IT Program Office | Contractor
Improved employee satisfaction around mobile device use, while maintaining information security by driving cross-functional
coordination for Twitter's mobile device policy.
 Improved cross-functional coordination by coaching the Project Manager to focus on the desired outcomes (employee
satisfaction and information security), rather than only technology implementation.
 Established a common understanding of project timelines by coordinating across functional lines to align around the
project's goals and ensure efficient sequencing of project tasks and communications.
 Enhanced project team communication and coordination by developing and delivering executive-level presentations, report
templates, project management and task-tracking tools.
 Facilitated voluntary employee adoption of the new mobile device policy by engaging a multi-disciplinary team of experts in
mobile device technology, information security, employee benefits/HR, and internal communications to develop mobile
device policy implementation plans that enabled employee engagement in the process of change.
Tools: Google Wokspace (Docs, Sheets, Slides, Gmail)

Meta (Facebook), New York, NY December 2019 – April 2021

Change Management Strategist | Learning Operations | Contractor
Enhanced employee learning data and avoided technology costs by establishing a case to improve Meta's learning data governance
and administration.
 Identified the root causes of Meta’s inaccurate and incomplete employee learning data by gathering and analyzing feedback
and data from cross-functional stakeholders.
 Built stakeholder consensus around the need for changes in learning administration by leading a team to present evidence
on the root causes of inaccurate learning data and provide options for improving data integrity.
 Avoided the cost of implementing a new learning management system (LMS) by presenting evidence that improved learning
administration would achieve the desired improvements in learning data accuracy and completeness.
 Improved learning data accuracy and completeness by developing a learning administration framework, which established
clear roles and responsibilities for Meta’s business units in the recording and maintenance of learning data.
 Improved learning data accuracy and completeness by developing a learning administrators’ skills and qualifications
framework, which would form the basis of learning administrator training.
 Drove the adoption of a learning discovery tool by developing and implementing a go-to-market plan and delivering
communications materials including stickers, posters, and posts on enterprise social media and intranet pages and content.
 Reduced reliance on the learning data enterprise support team by improving the quality and discoverability of self-help
materials.
Tools: Google Workspace (Docs, Sheets, Slides, Gmail), CornerStone On-Demand (CSOD)

Wiley, Hoboken, NJ May 2019 – October 2019

Organizational Change Manager | Enterprise Transformation Office | FTE
Improved the efficiency of Wiley’s Content Management team by integrating people, process, and technology changes:
 Improved transformation success by coaching the project sponsor on his role and engaging him in the change process.
 Enhanced cross-functional coordination and project success by establishing a multi-disciplinary steering committee to
integrate previously disparate plans.
 Improved intra-team communications and stakeholder engagement by building and executing a communications plan.
  Enhanced employee acceptance of changes to organizational structures and technologies by coaching the project sponsor
and developing materials (emails, talking points, presentations) that engaged employees in the change process and sought
their input.
Tools: Microsoft Office (Word, Excel, PowerPoint, SharePoint, Teams)

Open Society Foundations, New York, NY January 2017 – April 2019

Senior Change Management Specialist | Global Technology Team | FTE
Improved financial data integrity by driving employee adoption of new fiscal management software across fifteen countries.
 Built stakeholder support for software implementation by developing and delivering stakeholder communications plans and
materials, including emails, flyers, posters, intranet sites, and training materials.
 Increased adoption of fiscal management software across 4 implementation waves, 1000+ users and 15 countries by
developing and leading change management strategies and plans.
 Reduced employee resistance by identifying and analyzing the impacts of adopting the new software, including identifying
functionality the new software would not provide, relative to the legacy system.
 Converted an active resister to a supporter by collaborating with him to capture the functionality not provided by the new
software and developing plans to compensate for the functionality gaps.
 Managed the development of and quality-assured training materials and user manuals in four languages to ensure user
adoption and business continuity.
 Reduced post-implementation ticket traffic by 20% by enhancing the quality and discoverability of user materials and
delivering post-production training.
Tools: Microsoft Office (Word, Excel, PowerPoint, Messenger), Intranet, Serenic Navigator (Microsoft Dynamics), Zendesk.

Canon Solutions America, New York, NY June 2016 – November 2016

Employee Engagement Advisor | Enterprise Managed Services | FTE
Improved employee satisfaction and productivity by building people managers’ ability to engage employees and motivate
discretionary effort:
 Built consensus for change among managers by seeking feedback from people managers on their concerns with employee
effort and engagement.
 Based on manager feedback, designed, and delivered internal training that enhanced managers’ ability to tap into
employees’ motivation
 Enhanced employee satisfaction, motivation, and discretionary effort by providing employee feedback channels and
resources, including building, and maintaining an employee web portal.
Tools: Microsoft Office (Word, Excel, PowerPoint)

Ernst & Young (EY), Canberra, Australia March 2014 – June 2016
Senior Consultant | Advisory, People and Organizational Change | FTE
 Improved the efficiency of an emergency services organization by analyzing options for organizational structure and
developing a business case and implementation plan.
 Established a project management office to enable the delivery of a review of investigations around allegations of child
abuse or neglect for people in detention.
 Enabled metrics-based performance assessments of the impact of AUD $800 million invested in border management by
developing a Benefits Management Plan, which identified the desired objectives of the investments and key performance
indicators.
 Evaluated the impacts of out-sourcing facilities management for Australia's national legislature (Parliament House),
providing an objective view of impacts and the steps necessary to improve organizational readiness.
 Improved organizational resilience and readiness for change by delivering a Change Management Toolkit to the Australian
Bureau of Statistics.
 Improved coordination of internal and external communications for a national defense procurement organization by
engaging with stakeholders and developing an organizational communications strategy.
 Supported EY's growth and market share by identifying business opportunities to improve client value, and developing and
delivering winning proposals.
 Contributed to the firm's growth and development through recruitment activities and by developing, publishing, and
presenting case studies, guides, templates, and other materials for use by other employees.
 Contributed to EY's attractiveness as an employer and its diversity by leading the local LGBTI network and by organizing and
hosting community events.
 Developed intellectual property for the firm including tools for identifying and managing investment benefits.
 Developed and delivered thought leadership and training to my colleagues on the effects of measurement on change
management.
Tools: Microsoft Office (Word, Excel, PowerPoint, Messenger)
Noetic Group, Canberra, Australia
Senior Management Consultant – Stakeholder Engagement | FTE
Provided consulting services with a strong emphasis on stakeholder engagement and alignment.
 Planned, developed, and facilitated various business planning and stakeholder engagement workshops.
 Facilitated stakeholder support and developed an ICT strategy for a public sector organization.
 Identified an optimized organizational design and governance model for a large defense organization’s protective security
agency through extensive internal and external stakeholder engagement.
 Recommended a restructure and rebranding of the internal security agency for the Australian Department of Defense.
 Facilitated community engagement on juvenile justice for the Australian Capital Territory Department of Justice.
 Developed a shared services framework for the Australian Capital Territory Chief Minister’s Department.

Australian Government Department of Agriculture, Canberra, Australia

Various policy, program, and project management positions
 Led the request for proposal process and assessed proposals from vendors for a national grants management program.
 Delivered a national communications campaign on water efficient irrigation, including leveraging industry leaders to
promote change in agricultural practices.
 Provided advice, administrative support, and constituent communications to senior government officials.
 Provided advice and training to hiring managers on effective recruitment practices.
 Developed and delivered training on policy and procedure to hiring managers.

EDUCATION
 Master of Management (MoM), Australian National University
 Bachelor of Environmental Science (B.Env.Sc), University of Adelaide

PROFESSIONAL DEVELOPMENT AND TRAINING

 Certified Change Management Practitioner, PROSCI
 Cert IV: Project Management, Australian Institute of Management
 Cert IV: Training & Assessment, Canberra Institute of Technology
 Diploma of Government (Management)

TECHNICAL TOOLS
 Microsoft: Office 365 | Word | Excel | PowerPoint | SharePoint | Outlook | Teams | OneNote | OneDrive | Forms
 Google Workspace: Sheets | Docs | Slides | Tables | Tasks | Gmail | Chat | Hangouts | Drive | Forms | Chrome
 Project & Product Management: Asana | Wrike | Excel | Azure DevOps | Jira
 Collaboration: Slack | Google | Teams | BlueJeans | Zoom | WebEx | Workplace | MS Teams
 Other: Cornerstone OnDemand (CSOD) | Serenic Navigator | Confluence | Jira | HTML editors | Survey Monkey

AWARDS AND RECOGNITION

 Australian National University, Canberra Australia
2014: Pauline Griffin Prize for academic excellence in Organizational Behavior
 Australian Government, Canberra Australia
2006 & 2007: Australia Day Achievement Medallion for outstanding achievements in public service

EXTRA-CURRICULAR
 2024: Founder, Queer Business Network, NYC: A support network for LGBTIAQ+ business owners and entrepreneurs
 2024: Student, Year-long Intermediate Acting Program, The Barrow Group