1/22/25, 11:32 PM Troubleshooting | SAP Help Portal

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Home  SAP Business One Administrator’s Guide, version for SAP HANA  SAP Business One Administrator’s Guide, version for SAP HANA  Troubleshooting
Activating Identity Providers  Share

SAP Business One Managing Users

This document ▼ Search in this document
On this page

Restarting SAP Business One Search
Administrator’s
 Guide,
Configuring Services Services on Linux
 Advanced

version for SAP HANA

Deploying Demo Databases

Initializing and Maintaining Company Schemas for

Starting Samba to Access and
Upgrade the Shared folder
10.0 SP 2411 ▼
Analytical Features Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client

Assigning SAP Business One Add-Ons, version for Troubleshooting Troubleshooting Service Layer
Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the On this page Not Displayed in the Company
 Integration Framework List
Restarting SAP Business One Services on Linux
Validating the System Cannot Use Excel Report and
Starting Samba to Access and Upgrade the Shared Interactive Analysis
Reconfiguring the System folder
Fixing Java Heap Issues
 Performing Centralized Deployment Fixing Errors about Corrupt Installation or Registry
Files Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Changing Xming Mode to Install Components on Analysis
Managing Security in SAP Business One, version for
 SAP HANA
Linux
Setting Connection Configuration
Troubleshooting Service Layer Connection & Timeout Variables for SAP
Troubleshooting
Problems Business One analytics powered
 Getting Support Imported Company Schema Is Not Displayed in the by SAP HANA
Company List
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 1/28
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Cannot Use Excel Report and Interactive Analysis

Help Portal SAP
Fixing Learning
Java Journeys
Heap Issues What's New

Turning on Trace and Log for Excel Report and

Interactive Analysis

Activating Identity Providers Setting Connection Configuration & Timeout

Variables for SAP Business One analytics powered On this page
 Managing Users by SAP HANA
Restarting SAP Business One
 Configuring Services Changing Logging Levels in the Tomcat Server Services on Linux
Deploying Demo Databases  More Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
If SAP Business One, version for SAP HANA Fixing Errors about Corrupt
Installation or Registry Files
Enabling External Access to SAP Business One does not work as expected, you can check
 Services
the following troubleshooting information to Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
identify your issues and find solutions, before
HANA Client
contacting technical support. Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework Restarting SAP List
Validating the System Business One Services Cannot Use Excel Report and
Reconfiguring the System on Linux Interactive Analysis

Fixing Java Heap Issues

 Performing Centralized Deployment If one of the following services fails, you may
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA need to restart the server tools: Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA SLD service
Setting Connection Configuration
Troubleshooting License service & Timeout Variables for SAP
Business One analytics powered
 Getting Support SBO Mailer service by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 2/28
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Analytics Platform service (SAP Business

Help Portal OneLearning
SAP analytics powered byWhat's
Journeys SAP HANA)
New

 Note
For release 8.82 as well as release
Activating Identity Providers
9.0 PL10 and lower, you can stop On this page
 Managing Users
and start the analytics platform
Restarting SAP Business One
 Configuring Services service using the following Services on Linux
Deploying Demo Databases commands: Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for Stop: /etc/init.d/b1ad stop
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Start: /etc/init.d/b1ad start Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP To restart the server tools, Log in to the Linux Components on Linux
HANA Client
server as root and then run the following Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for command: Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the systemctl restart Not Displayed in the Company
 Integration Framework List
sapb1servertools.service
Validating the System Cannot Use Excel Report and
In addition, to stop or start the server tools, Interactive Analysis
Reconfiguring the System
run the following commands respectively: Fixing Java Heap Issues
 Performing Centralized Deployment
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA systemctl stop Excel Report and Interactive
sapb1servertools.service Analysis
Managing Security in SAP Business One, version for
 SAP HANA
systemctl start Setting Connection Configuration
Troubleshooting sapb1servertools.service & Timeout Variables for SAP
Business One analytics powered
 Getting Support by SAP HANA
You can also manually start, stop, or restart
 Appendix the server tools as a local user by performing Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 3/28
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the following steps:

Help Portal SAP Learning Journeys What's New
1. Update /etc/sudoers using visudo as
root by running the following
commands:
Activating Identity Providers
Cmnd_Alias SLD_SERVICE = On this page
 Managing Users
/usr/bin/systemctl start Restarting SAP Business One
 Configuring Services sapb1servertools.service, Services on Linux
Deploying Demo Databases /usr/bin/systemctl stop Starting Samba to Access and
sapb1servertools.service, Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
/usr/bin/systemctl restart Fixing Errors about Corrupt
Enabling External Access to SAP Business One sapb1servertools.service Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP <local-user-name-> ALL=(ALL) Components on Linux
HANA Client NOPASSWD: SLD_SERVICE
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
2. Change the user to <local-user-name>.
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the 3. Restart the service tools using sudo by Not Displayed in the Company
 Integration Framework running the following command: List
Validating the System sudo systemctl restart Cannot Use Excel Report and
sapb1servertools.service Interactive Analysis
Reconfiguring the System
Fixing Java Heap Issues
 Performing Centralized Deployment
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Starting Samba to Excel Report and Interactive
Managing Security in SAP Business One, version for
 SAP HANA Access and Upgrade Analysis

Troubleshooting
the Shared folder Setting Connection Configuration
& Timeout Variables for SAP
Business One analytics powered
 Getting Support To access the shared folder b1_shf on your by SAP HANA
Linux server, you must start the Samba
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 4/28
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component. Similarly, you must start Samba

Help Portal SAPupgrading
when Learning Journeys What's New
the shared folder;
otherwise, the shared folder is not listed as a
candidate for upgrade in the setup wizard.

Activating Identity Providers

On this page
 Managing Users  Recommendation
Add Samba to the startup program list Restarting SAP Business One
 Configuring Services Services on Linux
for your Linux server. This way, Samba is
Deploying Demo Databases automatically launched when the server Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for is rebooted.
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Fixing Errors about Components on Linux
HANA Client
Corrupt Installation or Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for
SAP HANA
Registry Files Connection Problems

Imported Company Schema Is

Performing Post-Installation Activities for the When upgrading or uninstalling the server Not Displayed in the Company
 Integration Framework List
tools, the SAP Business One server, or SAP
Validating the System Business One analytics powered by SAP Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System HANA, you may encounter errors that inform
you of corrupt installation or registry files. Fixing Java Heap Issues
 Performing Centralized Deployment
The possible causes are: Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for You have changed the installation or Analysis
 SAP HANA
registry files improperly. Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
You have deleted the installation or Business One analytics powered
 Getting Support registry files without running the proper by SAP HANA
uninstallation process.
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 5/28
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To solve the issue, do the following:

Help Portal SAP Learning Journeys What's New
1. Reinstall the SAP HANA instance that is
used for installation.

Activating Identity Providers 2. Delete the entire directory where the

corrupt installation files reside. On this page
 Managing Users
3. Clean up the InstallShield registry file Restarting SAP Business One
 Configuring Services Services on Linux
/var/.com.zerog.registry.xml. To
Deploying Demo Databases do so, remove all product elements that Starting Samba to Access and
contain one of the following: Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
id=”e7fcf679-1f07-11b2-8b14- Installation or Registry Files
Enabling External Access to SAP Business One
 Services bdc7bfb1d41f”
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP id=”2d5396f9-1f0f-11b2-984f- Components on Linux
HANA Client f5753618c50c” Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA 4. Start the installation again.
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework List
Validating the System Changing Xming Mode Cannot Use Excel Report and
Reconfiguring the System to Install Components Interactive Analysis

 Performing Centralized Deployment on Linux Fixing Java Heap Issues

Turning on Trace and Log for

 Migrating from Microsoft SQL Server to SAP HANA If you use Xming to provide a graphical Excel Report and Interactive
Managing Security in SAP Business One, version for interface on Windows when installing Analysis
 SAP HANA
components on Linux, you may encounter Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
difficulty entering information into the wizard
Business One analytics powered
 Getting Support (for example, specifying the System by SAP HANA
Landscape Directory server name). A
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 6/28
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possible solution to this problem is not to set

Help Portal SAPin
Xming Learning Journeys mode,
the multiwindow What's New is
which
usually the default option.

You can change the mode of Xming by using

Activating Identity Providers
commands or the Xlaunch wizard. For more On this page
 Managing Users information, see
Restarting SAP Business One
 Configuring Services http://www.straightrunning.com/XmingNotes/ Services on Linux
.
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Troubleshooting Installation or Registry Files
 Services
Service Layer Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP
HANA Client
Connection Problems Components on Linux

Troubleshooting Service Layer

Assigning SAP Business One Add-Ons, version for If you cannot connect to the Service Layer, Connection Problems
SAP HANA there may be problems with the load Imported Company Schema Is
Performing Post-Installation Activities for the balancer or a balancer member. To identify Not Displayed in the Company
 Integration Framework List
the cause and fix the problem, do the
Validating the System following: Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System
1. To access the balancer manager, in a Fixing Java Heap Issues
 Performing Centralized Deployment
Web browser, enter the following URL:
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA https://<Balancer Server Excel Report and Interactive
Managing Security in SAP Business One, version for Address>:<Port>/balancer-manager Analysis
 SAP HANA
Setting Connection Configuration
2. If you cannot access the balancer
Troubleshooting & Timeout Variables for SAP
manager, log in to the load balancer Business One analytics powered
 Getting Support machine as root and restart the load by SAP HANA
balancer using the following command:
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 7/28
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systemctl restart b1s<Load

Help Portal SAP LearningPort>
Balancer Journeys What's New

3. In the balancer manager, check the

status of each load balancer member. If a
Activating Identity Providers member is running abnormally, Log in to
the load balancer member machine as On this page
 Managing Users
root and restart the member using the Restarting SAP Business One
 Configuring Services following command: Services on Linux
Deploying Demo Databases Starting Samba to Access and
systemctl restart b1s<Load
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features Balancer Member Port>
Fixing Errors about Corrupt
Enabling External Access to SAP Business One 4. If you can access the balancer manager Installation or Registry Files
 Services
and the status of all load balancer Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP members is OK, but you still cannot Components on Linux
HANA Client connect to the Service Layer, check the Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for error log files on each machine on which Connection Problems
SAP HANA Service Layer components are installed.
Imported Company Schema Is
Performing Post-Installation Activities for the The error log files are located under Not Displayed in the Company
 Integration Framework <Installation List
Validating the System Directory>/logs/ServiceLayer with Cannot Use Excel Report and
access log files and SSL request log files Interactive Analysis
Reconfiguring the System
as below:
Fixing Java Heap Issues
 Performing Centralized Deployment
access_<Load Balancer/Member Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Port>_log_<Date>: Records the Excel Report and Interactive
Managing Security in SAP Business One, version for requests sent or distributed to the Analysis
 SAP HANA
load balancer or the load balancer Setting Connection Configuration
Troubleshooting member. & Timeout Variables for SAP
Business One analytics powered
 Getting Support error_<Load Balancer/Member by SAP HANA

 Appendix Port>_log_<Date>: Records the Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 8/28
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errors which the Apache server

Help Portal encounters.
SAP Learning Journeys What's New

ssl_<Load Balancer
Port>_log_<Date>: Records the SSL
Activating Identity Providers requests sent to the load balancer
and is relevant only to the load On this page
 Managing Users
balancer.
Restarting SAP Business One
 Configuring Services Services on Linux
Deploying Demo Databases  Note Starting Samba to Access and
The log format is defined by the Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features corresponding Apache configuration Fixing Errors about Corrupt
Enabling External Access to SAP Business One file (httpd-b1s-lb.conf for the Installation or Registry Files
 Services
load balancer and httpd-b1s-lb- Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP member-<Port Number>.conf for Components on Linux
HANA Client load balancer members), which is Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for located under <Load Connection Problems
SAP HANA
Balancer/Member Installation Imported Company Schema Is
Performing Post-Installation Activities for the Folder>/ServiceLayer/conf. For Not Displayed in the Company
 Integration Framework List
more information, see the
Validating the System documentation about the Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System mod_log_config module at
https://httpd.apache.org/docs/ . Fixing Java Heap Issues
 Performing Centralized Deployment
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA We recommend that users do not
Excel Report and Interactive
modify Apache configuration files. Analysis
Managing Security in SAP Business One, version for
 SAP HANA However, if you need to modify the
Setting Connection Configuration
Troubleshooting configuration files, be aware of the & Timeout Variables for SAP
following points: Business One analytics powered
 Getting Support by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 9/28
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After changing an Apache

Help Portal configuration
SAP Learning Journeysfile, you must
What's New
restart the respective Service
Layer component in order for the
changes to take effect.
Activating Identity Providers
After you upgrade the Service On this page
 Managing Users
Layer to a higher version, all
Restarting SAP Business One
 Configuring Services changes made by you will be Services on Linux
Deploying Demo Databases
lost. On the contrary, changes
Starting Samba to Access and
made by tools like the Service Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features Layer configurator will be kept.
Fixing Errors about Corrupt
For more information, see Service
Enabling External Access to SAP Business One Installation or Registry Files
 Services Layer in the post-installation
chapter. Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
Troubleshooting Service Layer
If you want to restart all local Service Layer Connection Problems
Assigning SAP Business One Add-Ons, version for
SAP HANA components (load balancer and load
Imported Company Schema Is
Performing Post-Installation Activities for the
balancer members), use the following Not Displayed in the Company
 Integration Framework command: List
Validating the System Cannot Use Excel Report and
systemctl restart b1s Interactive Analysis
Reconfiguring the System
Fixing Java Heap Issues
 Performing Centralized Deployment The start and stop commands are also
valid for the Service Layer. For example, Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
systemctl stop b1s stops all local Service
Managing Security in SAP Business One, version for Analysis
 SAP HANA Layer components.
Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Business One analytics powered
 Getting Support
Imported Company by SAP HANA

 Appendix Schema Is Not Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 10/28
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Displayed in theWhat's New

Help Portal SAP Learning Journeys
Company List

Activating Identity Providers Prerequisites

On this page
 Managing Users You currently use database user A for
Restarting SAP Business One
 Configuring Services database connection. To verify this, in the
Services on Linux
System Landscape Directory, on the
Deploying Demo Databases Starting Samba to Access and
Servers and Companies tab, edit your
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for server and review the Database User
 Analytical Features
Name field. Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework
Both database users in question (A and List
Validating the System B) have all the necessary privileges, as Cannot Use Excel Report and
described in Database Privileges for Interactive Analysis
Reconfiguring the System
Installing, Upgrading, and Using SAP
Fixing Java Heap Issues
 Performing Centralized Deployment Business One.
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for Scenario Analysis
 SAP HANA
Setting Connection Configuration
1. In the SAP Business One client, create a & Timeout Variables for SAP
Troubleshooting
new company TESTDB (schema name). Business One analytics powered
 Getting Support by SAP HANA
2. In the SAP HANA studio, do the
 Appendix following: Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 11/28
1/22/25, 11:32 PM Troubleshooting | SAP Help Portal

a. Connect to your server as either

Help Portal databaseJourneys
SAP Learning user A or B,What's
and then
New
export the company schema TESTDB.

b. Connect to your server as database

Activating Identity Providers user B and import the company
schema TESTDB. On this page
 Managing Users
3. Open the SAP Business One client or Log Restarting SAP Business One
 Configuring Services Services on Linux
in to the System Landscape Directory.
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features Problem
Fixing Errors about Corrupt
Enabling External Access to SAP Business One The imported company schema is not Installation or Registry Files
 Services
displayed in the company list. Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
Cause Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
Database user A does not have access to or Imported Company Schema Is
Performing Post-Installation Activities for the modification privileges on the imported Not Displayed in the Company
 Integration Framework List
company schema.
Validating the System Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System Solution
Fixing Java Heap Issues
 Performing Centralized Deployment
1. In the SAP HANA studio, connect to your Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA server instance as database user B. Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA 2. Grant to database user A full object
privileges on the imported company Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
schema. Business One analytics powered
 Getting Support by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 12/28
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Help Portal Cannot

SAP LearningUse Excel
Journeys What's New

Report and Interactive

Analysis
Activating Identity Providers
On this page
 Managing Users
Prerequisite
Restarting SAP Business One
 Configuring Services Services on Linux
You have installed Excel Report and
Deploying Demo Databases Starting Samba to Access and
Interactive Analysis to a folder that is not in
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features the %ProgramFiles% directory.
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services Problem
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
After installing Excel Report and Interactive
HANA Client
Troubleshooting Service Layer
Analysis, you cannot use it: the add-in
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA cannot be loaded in Microsoft Excel.
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework Cause List
Validating the System Cannot Use Excel Report and
The Excel Report and Interactive Analysis Interactive Analysis
Reconfiguring the System
add-in was only partly installed.
Fixing Java Heap Issues
 Performing Centralized Deployment
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Solution
Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA 1. Make the Excel Report and Interactive
Analysis add-in available in Microsoft Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Excel Business One analytics powered
 Getting Support by SAP HANA
a. In the Windows menu, choose SAP
 Appendix Business One Excel Report and Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 13/28
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Interactive Analysis.
Help Portal SAP Learning Journeys What's New
b. An error message is displayed and
informs of a failed installation.
Ignore the error message by clicking
Activating Identity Providers OK.
On this page
 Managing Users
Restarting SAP Business One
 Configuring Services Services on Linux
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services 2. In Microsoft Excel, activate the Excel
Changing Xming Mode to Install
Report and Interactive Analysis COM Components on Linux
Configuring the SAP Business One, version for SAP
HANA Client add-in.
Troubleshooting Service Layer
For instructions on how to manage add-
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA ins, see the Microsoft online help.
Imported Company Schema Is
Performing Post-Installation Activities for the 3. In the Windows menu, choose SAP Not Displayed in the Company
 Integration Framework List
Business One Excel Report and
Validating the System Interactive Analysis again. Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System
This time the installation is successful.
Fixing Java Heap Issues
 Performing Centralized Deployment
You can now launch Excel Report and Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Interactive Analysis from within the SAP Analysis
Managing Security in SAP Business One, version for
 SAP HANA Business One client or from the Windows
Setting Connection Configuration
menu. & Timeout Variables for SAP
Troubleshooting
Business One analytics powered
 Getting Support by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 14/28
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Help Portal Fixing Java

SAP Learning Heap
Journeys What's New

Issues
When initializing large-sized company
Activating Identity Providers
schemas in the Administration Console, you On this page
 Managing Users may encounter a “Java heap” issue.
Restarting SAP Business One
 Configuring Services Services on Linux
The Java heap is the part of the memory
Deploying Demo Databases Starting Samba to Access and
where blocks of memory are allocated to
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for objects and freed during garbage collection.
 Analytical Features
Use the JAVA_OPTS environment variable to Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services specify the maximum allowed Java heap
Changing Xming Mode to Install
size. By default, the value is set to
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
JAVA_OPTS=-Xmx4096m.
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
To fix this issue, set JAVA_OPTS to a higher
SAP HANA
value, and then restart the Tomcat server. Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework List
Validating the System Cannot Use Excel Report and
Reconfiguring the System
Turning on Trace and Interactive Analysis

 Performing Centralized Deployment

Log for Excel Report Fixing Java Heap Issues
and Interactive Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA
Analysis Excel Report and Interactive
Analysis
Managing Security in SAP Business One, version for
 SAP HANA
Problems may arise when you use Excel Setting Connection Configuration
Troubleshooting Report and Interactive Analysis. To analyze & Timeout Variables for SAP
Business One analytics powered
 Getting Support the cause of problems, you can turn on
by SAP HANA
ODBO trace and log in Microsoft Excel to
 Appendix generate a log file, which provides details for
Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 15/28
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the OLE DB and MDX API and the operation

Help Portal SAPSAP
of the Learning
HANA Journeys
client layer.What's New

To turn on trace and log for Excel Report and

Interactive Analysis, do the following:
Activating Identity Providers
On this page
 Managing Users 1. In Microsoft Excel, choose Data  From
Other Sources  From Data Restarting SAP Business One
 Configuring Services Services on Linux
Connection Wizard.
Deploying Demo Databases Starting Samba to Access and
2. In the Data Connection Wizard window, Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features select Other/Advanced, and choose
Fixing Errors about Corrupt
Next. Installation or Registry Files
Enabling External Access to SAP Business One
 Services
3. On the Provider tab of the Data Link Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Properties window, select SAP HANA Components on Linux
HANA Client MDX Provider, and choose Next. Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
4. On the Advanced tab, select Enable
ODBO provider tracing. Specify a Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework location to store the log file and choose
List
OK.
Validating the System Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System The application generates a log file in the
specified location to assist with Fixing Java Heap Issues
 Performing Centralized Deployment
troubleshooting. Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA

Troubleshooting
Setting Connection Setting Connection Configuration
& Timeout Variables for SAP

 Getting Support
Configuration & Business One analytics powered
by SAP HANA
Timeout Variables for
 Appendix
SAP Business One Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 16/28
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analytics powered by
Help Portal SAP Learning Journeys What's New
SAP HANA
SAP Business One analytics powered by SAP
HANA provides environment variables that
Activating Identity Providers
you can use to configure connections and On this page
 Managing Users
timeout settings. You may need to set these
Restarting SAP Business One
 Configuring Services variables to fix related issues. Services on Linux
Deploying Demo Databases Starting Samba to Access and
If you want variable settings to be effective Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features not only for the current session, you must
Fixing Errors about Corrupt
add them to the <Installation Installation or Registry Files
Enabling External Access to SAP Business One
 Services Directory>/tomcat/bin/B1Astartup.sh
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP
file. Components on Linux
HANA Client
Troubleshooting Service Layer
The following table provides an overview of Connection Problems
Assigning SAP Business One Add-Ons, version for
SAP HANA the variables and their default values.
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework List
Variable Descrip
Validating the System Cannot Use Excel Report and
CONNECTION_MAX_ACTIVE Specifies Interactive Analysis
Reconfiguring the System
the Fixing Java Heap Issues
 Performing Centralized Deployment
maximu
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA number Excel Report and Interactive
Managing Security in SAP Business One, version for active Analysis
 SAP HANA
threads Setting Connection Configuration
Troubleshooting the & Timeout Variables for SAP
connect Business One analytics powered
 Getting Support by SAP HANA
pool.
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 17/28
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Variable Descrip
Help Portal SAP Learning Journeys What's New

CONNECTION_MAX_IDLE Specifies
the
Activating Identity Providers maximu
number On this page
 Managing Users
idle thre Restarting SAP Business One
 Configuring Services for the Services on Linux
Deploying Demo Databases connect Starting Samba to Access and
pool. Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
CONNECTION_MAX_WAIT Specifies Installation or Registry Files
Enabling External Access to SAP Business One
 Services the
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP maximu Components on Linux
HANA Client waiting t
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA LICENSE_CONNECTION_TIMEOUT Specifies
Imported Company Schema Is
Performing Post-Installation Activities for the
the amo Not Displayed in the Company
 Integration Framework of time, List
Validating the System seconds Cannot Use Excel Report and
wait for Interactive Analysis
Reconfiguring the System
license Fixing Java Heap Issues
 Performing Centralized Deployment
server
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA connect Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA
Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Changing Logging Business One analytics powered
 Getting Support
Levels in the Tomcat by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 18/28
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Server
Help Portal SAP Learning Journeys What's New
If SAP Business One analytics powered by
SAP HANA does not work as expected, as
the system administrator, you may need to
Activating Identity Providers
change to a lower logging level in the Tomcat On this page
 Managing Users server (Linux server) to get more information
Restarting SAP Business One
 Configuring Services about the system's behavior. Services on Linux
Deploying Demo Databases Starting Samba to Access and
Initializing and Maintaining Company Schemas for  Note Upgrade the Shared folder
 Analytical Features
The log file analyticService.log is Fixing Errors about Corrupt
Enabling External Access to SAP Business One located by default under Installation or Registry Files
 Services
/usr/sap/SAPBusinessOne/Analytic Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
sPlatform/tomcat/logs.
HANA Client
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA To change the logging levels in the Tomcat
Imported Company Schema Is
Performing Post-Installation Activities for the
server, do the following: Not Displayed in the Company
 Integration Framework List
1. Open the log configuration file
Validating the System Cannot Use Excel Report and
log4j.xml using a text editor. Interactive Analysis
Reconfiguring the System
Fixing Java Heap Issues
 Performing Centralized Deployment  Note
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA By default, the configuration file is
Excel Report and Interactive
located under Analysis
Managing Security in SAP Business One, version for
 SAP HANA /usr/sap/SAPBusinessOne/Analy
Setting Connection Configuration
Troubleshooting ticsPlatform/conf. & Timeout Variables for SAP
Business One analytics powered
 Getting Support 2. In the configuration file, change the by SAP HANA

 Appendix logging level according to the standards Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 19/28
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of Apache log4j. For more information,

Help Portal see Learning
SAP the Apache documentation
Journeys What's at
New
https://logging.apache.org/ .

3. Restart SAP Business One analytics

Activating Identity Providers powered by SAP HANA. For more
information, see the troubleshooting On this page
 Managing Users
section Restarting SAP Business One
Restarting SAP Business One
 Configuring Services Services on Linux. Services on Linux
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Diagnosing SAP Fixing Errors about Corrupt
Enabling External Access to SAP Business One
 Services
Business One Client Installation or Registry Files

Connectivity Issues (or Changing Xming Mode to Install

Components on Linux
Configuring the SAP Business One, version for SAP
HANA Client Ensuring Correct Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Network Settings for Connection Problems
SAP HANA SAP Business One Imported Company Schema Is
Performing Post-Installation Activities for the
 Integration Framework Clients) Not Displayed in the Company
List
Validating the System If it takes a much longer time than usual (for Cannot Use Excel Report and
example, 4 minutes) for your SAP Business Interactive Analysis
Reconfiguring the System
One client to connect to SAP HANA, you Fixing Java Heap Issues
 Performing Centralized Deployment
may need to check your network settings, Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA including but not limited to: Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA TCP/IP properties Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Firewall settings Business One analytics powered
 Getting Support Mapping of the hostname to the IP by SAP HANA

 Appendix address Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 20/28
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DNS
Help Portal SAP Learning Journeys What's New
Default gateway

Network card

Activating Identity Providers Ipv4 versus Ipv6 (for example, are you
using Ipv4 while your network actually On this page
 Managing Users
supports Ipv6?) Restarting SAP Business One
 Configuring Services Services on Linux
Deploying Demo Databases
In addition, you can use the PING command
Starting Samba to Access and
to determine the IP address of your client or Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features server machine and help identify network
Fixing Errors about Corrupt
problems. Installation or Registry Files
Enabling External Access to SAP Business One
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client Blocking Security Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for
SAP HANA
Alerts Connection Problems

Imported Company Schema Is

Performing Post-Installation Activities for the If you are using Microsoft Windows Internet Not Displayed in the Company
 Integration Framework List
Explorer, and have not installed an
Validating the System appropriate security certificate, a security Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System alert may appear in the following scenarios:
Fixing Java Heap Issues
 Performing Centralized Deployment
Using enterprise search
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Designing pervasive dashboards
Managing Security in SAP Business One, version for Analysis
 SAP HANA Using cash flow forecast Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Checking ATP Business One analytics powered
 Getting Support Scheduling deliveries by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 21/28
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Help Portal SAP Learning Journeys What's New

Activating Identity Providers

On this page
 Managing Users
Restarting SAP Business One
 Configuring Services Services on Linux
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services To install a security certificate, proceed as
follows: Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
1. In the Web browser, navigate to the Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for following URL: Connection Problems
SAP HANA
https://<Server IP Address>:<SLD Imported Company Schema Is
Performing Post-Installation Activities for the Port>/IMCC Not Displayed in the Company
 Integration Framework List
Validating the System 2. Click the Continue to this website (not
Cannot Use Excel Report and
recommended) link. Interactive Analysis
Reconfiguring the System
3. In the toolbar, choose Safety  Security Fixing Java Heap Issues
 Performing Centralized Deployment
Report. Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for
The Certificate Invalid window appears. Analysis
 SAP HANA
4. In the Certificate Invalid window, click Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
the View certificates link.
Business One analytics powered
 Getting Support by SAP HANA
The Certificate window appears.
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 22/28
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5. On the General tab of the Certificate

Help Portal window,
SAP choose
Learning Install Certificate….
Journeys What's New

The Certificate Import Wizard welcome

window appears.
Activating Identity Providers
6. In the welcome window, choose Next, On this page
 Managing Users and in the Certificate Store window,
Restarting SAP Business One
 Configuring Services select the Place all certificates in the Services on Linux
following store radio button.
Deploying Demo Databases Starting Samba to Access and
7. In the Certificate Store window, choose Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features Browse. In the Select Certificate Store Fixing Errors about Corrupt
Enabling External Access to SAP Business One
window, select the certificate store Installation or Registry Files
 Services Trusted Root Certification Authorities, Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP and choose OK. Components on Linux
HANA Client
8. In the Certificate Store window, choose Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Next, and in the Certificate Import Connection Problems
SAP HANA
Wizard complete window, choose Imported Company Schema Is
Performing Post-Installation Activities for the Finish. Not Displayed in the Company
 Integration Framework List
Validating the System
9. In the Security Warning window, choose
Cannot Use Excel Report and
Yes. Interactive Analysis
Reconfiguring the System
A message appears indicating that the Fixing Java Heap Issues
 Performing Centralized Deployment
security certificate was imported Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
successfully.
Managing Security in SAP Business One, version for Analysis
 SAP HANA
Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Web Client Windows Business One analytics powered
 Getting Support
Services Fails to Start by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 23/28
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If you fail to start Web Client after it takes

Help Portal muchSAPlonger
Learning Journeys
than What's
usual to run New
the Web
Client Windows services, you may need to
check the event log in the Windows Event
Viewer (Event Viewer  Event Viewer
Activating Identity Providers
(Local)  Application  Event Log). If the On this page
 Managing Users
log informs you of the service exiting with
Restarting SAP Business One
 Configuring Services return code 9911 (source: nssm), a possible Services on Linux
Deploying Demo Databases cause is that the Service Layer and Web Starting Samba to Access and
Client lose the binding with the database Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features instance in the System Landscape Directory Fixing Errors about Corrupt
Enabling External Access to SAP Business One
(SLD) control center. Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP
To solve this issue, do the following: Components on Linux
HANA Client
Troubleshooting Service Layer
1. Log in to the SLD control center.
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA 2. On the Services tab, make sure that the Imported Company Schema Is
Performing Post-Installation Activities for the Service Layer and Web Client are already Not Displayed in the Company
 Integration Framework List
bound to a database instance that is
Validating the System registered in the SLD control center. If Cannot Use Excel Report and
not, you can perform the following steps Interactive Analysis
Reconfiguring the System
to add the database instance: Fixing Java Heap Issues
 Performing Centralized Deployment
a. Select Service Layer or Web Client Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
for SAP Business One and choose
Managing Security in SAP Business One, version for Analysis
 SAP HANA Edit.
Setting Connection Configuration
Troubleshooting b. In the Edit Service window, choose a & Timeout Variables for SAP
valid service unit. Business One analytics powered
 Getting Support by SAP HANA
c. Choose OK.
 Appendix Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 24/28
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3. Restart the Web client.

Help Portal SAP Learning Journeys What's New

Time Synchronization
Activating Identity Providers Issue
On this page
 Managing Users
If you fail to log in to the SLD control center Restarting SAP Business One
 Configuring Services with the following error message, you need Services on Linux
Deploying Demo Databases to check the time synchronization between Starting Samba to Access and
your client and the server where the SLD Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features installed. Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework Troubleshooting List
Validating the System License Server Cannot Use Excel Report and
Reconfiguring the System Connectivity Issues Interactive Analysis

Fixing Java Heap Issues

 Performing Centralized Deployment You can also see Troubleshooting License
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Server Connectivity Issues . Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA
Problem Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Your end users encounter license server Business One analytics powered
 Getting Support connectivity issues when they log in to the by SAP HANA

 Appendix SAP Business One client. Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 25/28
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As a support user, you need to help

Help Portal SAP Learning
troubleshoot Journeys
license What's New
server connectivity
issues with a debugging tool.

Activating Identity Providers Solution

On this page
 Managing Users As of SAP Business One 10.0 FP 2305,
Restarting SAP Business One
 Configuring Services version for SAP HANA, license server Services on Linux
connectivity issues can be troubleshot by
Deploying Demo Databases Starting Samba to Access and
configuring a Windows environment variable Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features and using a network troubleshooting tool.
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services Ask end users to do the following on their
Changing Xming Mode to Install
PCs:
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
1. Install a network troubleshooting tool, for Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
example, Fiddler Classic.
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the 2. Go to Start  Settings. Enter Edit Not Displayed in the Company
 Integration Framework environment variables for your List
Validating the System account in the search box and open the Cannot Use Excel Report and
Environment Variables window. Interactive Analysis
Reconfiguring the System
3. Add a new variable for the current user: Fixing Java Heap Issues
 Performing Centralized Deployment
B1_LICENSE_WSINTERFACE_DIAGNOSIS. Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Enter Fiddler's proxy address as the Excel Report and Interactive
Managing Security in SAP Business One, version for variable value. The default is Analysis
 SAP HANA
http://127.0.0.1:8888. Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Business One analytics powered
 Getting Support by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 26/28
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Activating Identity Providers

On this page
 Managing Users
Restarting SAP Business One
 Configuring Services 4. Restart the PC for the changes to take Services on Linux
Deploying Demo Databases effect. Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for 5. Open Fiddler Classic first, then log in to
 Analytical Features
the SAP Business One client as the Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services current end user usually does. The
client's network traffic to the license Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
server shows up in Fiddler Classic as
HANA Client
below. Now you can diagnose network Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for issues with the information. Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework List
Validating the System Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System
Fixing Java Heap Issues
 Performing Centralized Deployment
6. Save the sessions for analysis. Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for 7. In order for SAP Business One to Analysis
 SAP HANA
function properly, please don't forget to Setting Connection Configuration
Troubleshooting remove the variable & Timeout Variables for SAP
1_LICENSE_WSINTERFACE_DIAGNOSIS Business One analytics powered
 Getting Support by SAP HANA
from the environment variables settings
 Appendix after the analysis. Changing Logging Levels in the
Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 27/28
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Activating Identity Providers
On this page
 Managing Users Find us on Share 
Restarting SAP Business One
 Configuring Services Services on Linux
Deploying Demo Databases Starting Samba to Access and
Upgrade the Shared folder
Initializing and Maintaining Company Schemas for
 Analytical Features
Fixing Errors about Corrupt
Enabling External Access to SAP Business One Installation or Registry Files
 Services
Changing Xming Mode to Install
Configuring the SAP Business One, version for SAP Components on Linux
HANA Client
Troubleshooting Service Layer
Assigning SAP Business One Add-Ons, version for Connection Problems
SAP HANA
Imported Company Schema Is
Performing Post-Installation Activities for the Not Displayed in the Company
 Integration Framework List
Validating the System Cannot Use Excel Report and
Interactive Analysis
Reconfiguring the System
Fixing Java Heap Issues
 Performing Centralized Deployment
Turning on Trace and Log for
 Migrating from Microsoft SQL Server to SAP HANA Excel Report and Interactive
Managing Security in SAP Business One, version for Analysis
 SAP HANA
Setting Connection Configuration
Troubleshooting & Timeout Variables for SAP
Business One analytics powered
 Getting Support by SAP HANA

 Appendix Changing Logging Levels in the

Tomcat Server
https://help.sap.com/docs/SAP_BUSINESS_ONE_ADMIN_GUIDE_HANA/1a2fc202f7f64336abf9fbc957d9b9ba/dc63d22cee454b2da7614c4127dc10aa.html 28/28